LG Electronics Complaints & Reviews

Hi All, My Name is ashok, I have purchased TV in 2013 about 42 inch, Regarding extending the warranty now has been informed us and suddenly one day TV was under repair and the cost of the repair was like 6000 and I was requesting to reduce the cost of service and the parts replacement because that was company issue and I have to full fill it . For more clarification call to the below mention number : [protected] LG not in best quality, it is worst quality, I will refer others also not to purchase the LG products. LG products are very bad they need only money not customers Thanks and Regards Ashok H

I have registered a service request for my washing machine on April 5th, 2015. As advised by the customer care executive, I've cleaned the drum as instructed. But, the problem didn't get resolved. So I requested them to send an engineer to service the Machine. The customer support described that the engineer will proper clean the unit and the problem will get resolved. The engineer visited on May 6th, 2015 and repeated the procedure of cleaning the drum that I've already done twice. He ended up saying that there is no issue in the machine. I even showed him the clothes that were not properly washed and having detergent stains. I requested him to clean the detergent but he said that doesn't come under my service. He argued that you have used bad quality detergent. I showed him the Ariel Complete Matic Front Load detergent pack that I am using. Then also, he didn't want to clean the machine. Finally, he didn't do anything and was asking me a repair charge of Rs. 500/-. I called the customer care and explained them the situation. They gave me two local numbers to contact for the issue. They behaved very rudely with me and said that you don't know how to use the machine. I am using this machine since 2010 and have never faced any issue. My issue is still unresolved. Waiting for LG to respond me on this.

request id RNA[protected].WITH OUT GIVING SERVICE . JUST TAKE THE SERVICE CHARGES AND CLOSED THE COMPLAINT. i AM PROUD TO TELL I AM A LG FAN. 80 PER OF MY HH ARTICLES ARE OF LG ONLY.I LODGED THE CALL ON 28.03.15 FOR REPAIR OF WASHING MACHINE. ENG MR KARTICK CAME AND TAKE THE FEES AND WENT. EVEN THOUGH I TOLD THE MOTOR IS NOT WORKING IN THE SPINNER . HA TOLD I HAVE TO SEE AND TELL THE ISSUE. HA CAME ON 28.03.15. HE TOLD I WILLON MONDAY IE 30.03.15. HE DID NT CAME AND CLOSED THE COMPLAINT.SEVEN DAYS OVER I CALLED MANY TIMES NO REPLY., SOPLEASE IMMEDITELY LOOK IN TO THE MATTER. PLEASE... SAVE THE BRAND IMAGE OF LG PRODUCTS NVR KRISHNA [protected]

our LG washing machine with front load out of warranty was not working well and we have booked complain about this. LG service person gave us estimation of about RS11000 for sending machine to LG Center and he himself was ready to solve the problem with lesser amount. He has charged around 4000 from us machine is not workin properly and he is not replying properly. So, your service person just faking with you and with us. and we are loosing faith from LG now. your service man are not working for you. solve this for company's sake.

Very Poor service and customer harassment from LG: I purchased an LG split AC from Ashirbad Electronics, Tezpur Assam on 17.07.2013. It could be run for only a few days that year as summer ended. When next summer started, the AC gave no cooling. I registered complaint through phone. Gas was charged but in a few days, cooling reduced. The service guy said that the units have to be sent to service centre for repair. Last year, my AC was repaired 3 times in all for no cooling . Dismantling the units and sending to servcie centre is also a big harassment in itself. And the problem has re-occurred again this summer (Last repair: Oct 2014) Last time, service manager Mr Bhadra Bora, Tezpur, Assam ( Ph [protected]) said that if the problem re-occurred, the AC would be replaced. Now the problem has re-occurred, but the service guys want to take the AC for repair again. Mr Bhadra Bora and the earlier service guys are of no help as Mr Bhadra Bora is supposedly looking after some other city. Now how frustrating is that! LG as a reputed brand should have updates about product service history and any person's transfer should not make the case ' a new case' for the next person. Its pure customer harassment. I am sure not to lay hands on LG products again. My complaint nos: RNA[protected]Mar 2015) RNA[protected]Oct 2014) RNA[protected]July 2014) Its high time the LG authorities looked after this issue. Mushtaq Ahmed Tezpur, Assam Ph: [protected]

Hi Bought LG split ac and extended warranty Sno.- 302PAMH051787, paid 2700 for the extended warranty. We had recently shifted to a new house and so called LG customer care for installation, after installation is done got an sms from LG saying that didnt do the installation and hence closing the call. How did they knew that someone else came for the installation ? and why will i call someone outside when i paid 2700 for extended warranty? Someone from LG is misusing the companys name. They are sending their friends for fast money. the mistake i did was i didnt ask for the bill.I have 3 LG products and forst time i am facing this problem. I have samsung ac as well and had never any problem. My cousin has reliance ac, he bought for 20 k 3 years back and still runing fine without any problems. i am paying the price going behind brand name and wasting time and money. Now my ac is leaking and LG service engineer says it is installation problem he s not responsible.Please look into this matter seriously.

Hi, Sno. - 302PAMH051787, i purchased LG split ac and now it is under extended warranty. We shifted to a new house so i called LG customer care for dismantle and installation. After they went i got an sms saying that i got it done from some other people and not from LG. I called only LG and dont know how came. It is under warranty, so why will i call outside people and more over they charged me 7k for extra piping and installation. The mistake i did was i didnt ask for the bill. This is the 3rd LG product and never had this problem before. Now you tell me how they came when i called LG customer care for the installation. The problem now is it is leaking and the lG service engineer says it is installation problem. I spent 2700 on the extended warranty, if i had to go outside for service why will i take extended warranty. Will never go for LG again . We have samsung ac as well and never faced problem with service or product. I strongly believe technician/ people from lg are misusing the policy by sending outsiders to earn fast money. Please look into this matter. Will never again go for extended warranty. My cousin bought reliance ac for 20k 3 years back and never had any problem whatsoever. I went for brand and had to pay the price.

Sr.no.303PAPD084040CID; 303PAEB017332COD We had complained on 19th March 2015 that AC was not cooling the room. Person from the service centre - Bhushan Airconditioning Pvt Ltd, Andheri East, Mumbai inspected the installation and said gas leakage suspected from condenser coil .Took the AC to service centre on March 20th for checking. No response from them after that despite repeated calls. On April 3rd they brought back the unit and installed it saying no problem detected. Tested the piping for leakage with nitrogen. No problem reported. Rechecked cooling after installation which is less .have said will fill more gas today and recheck. Billed me for Rs.4627/- for gas and Rs. 560 for services.Cause for Problem of gas leakag.e not yet diagnosed and terrible delay of 12 days. Very poor service response and have to pay without knowing why the gas leaked .In this case need to be compensated and given free service for inordinate delay and poor service.

Hi,

This is Mr. S S Tavargiri from Belgaum, Karnataka. We had purchased LG LED TV (LG LED 32'32LN5120) from authorized LG dealer in Belgaum ie "Pai International electronics LTD" on 1st Nov 2013.
The matter is, few weeks back suddenly the TV stopped displaying the picture. We did consult the LG service center in Belgaum, the service engineer examined the TV and said that the issue is with display and it has to be replaced which would cost ~14k. This is quite strange and was surprise to us, how a product can be of such a quality that it even cant last for one and half year. We chose to buy LG product by trusting the brand and its popularity in producing quality products in the electronics market. But, in our case the product that we received was of pour quality which got such a major issue in short period of time.

The product is out of warranty by just two and half months, we want company to replace/repair the product under warranty.

Following is the complaint number we received from service center RNA[protected], registered mobile number "[protected]". We dint get proper response from service engineer, they were very unprofessional. This is not expected from such a big brand company service center.

Its more then one week now, I had also dropped a mail regarding the same and registered complaint on LG website. The issue was assigned to area service manager Mr Arun chinagi. But till date we neither got call from him nor he is bothered to answer our calls. This is such an unprofessional and irresponsible behavior. I had again drooped a mail to customer care about the kind of response I am getting but in vein.
Now even customer care has stopped responding. This is so much frustrating. Never expected this kind of response from the company like LG.

I am escalating matter here and will also log complaint in consumer forum in Belgaum.


Regards,
S S Tavargiri,
Belgaum
Phone: [protected], [protected]

NO action to my complaint. I have been calling the customer care department continously from past 4 days regarding my LG Air conditioner problem . However, no further action is taken. Other than assurance NO visit is being done. You are forcing us to approach consumer forum. My LG split AC has stopped cooling even when kept at 18 degree C. I have tried all the options and manuals to correct it but it still doesn't work. This has been informed to the customer care department and the Technical members over and over again, but No service team member has visited to correct the same. On top of that, today when I called the customer care department to enquire about my complaint, they said the technical team has cancelled the complaint. Very poor service. I was provided this complaint no. RNA[protected]. I had spoken to the Mobile Nos : [protected] and [protected] 5times. Please take immediate suitable action.

Hi Team, This is to your kind notice that after using LG GoldenEye for more than 10 Years, decided to get myself with a Smart TV. Purchased LG 42LB6500 on 12th Oct 2014 via one of the etailer's. Things were fine till 26th Feb 2015, when all of a sudden the display went off and only audio could be heard. Raised my 1st complaint via Customer Care #[protected] vide Complaint # RNA[protected], which was assigned to Velu Chamy ([protected]), after nearly more than 2 days and follow up with one person by name Paulos, got a call from Sudhakar ([protected]), who promptly came on the same day and said that it is a Power Supply issue and would replace it. After 2 days Power Supply unit was replaced and TV started working, but for just 2-3 hours, again the same issue recurred. Called up Sudhakar again on the issue, he came on the very same day and said that it might be Mother Board problem and would order for one, and would take atleast a week. To my surprise, he was there the next day with a Mother Board, told me that there was a spare and hence he wanted to fit it. However, with the new Mother Board, issue still persisted. He eventually concluded that the issue is related with Display and would order for a new Display. After nearly 14 Days a new display was brought, however, the same issue cropped up after 3-4 hours. TV does not display anything and can just hear the audio. In the interim, I had raised complaints RNA[protected], RNA[protected] and CNA[protected] as I was not receiving any response from LG side for my request to fit with a new display unit. Eventually, now Sudhakar claims that the issue is related with Power Supply and would replace it again. My question is if their new Power Supply circuit doesn't last for more than 2 days, what quality and type of circuit are you manufacturing and how is it passing the QC. Fed up with all these, I tried reaching Velu Chamy again on 2nd April 2015, but to my surprise he never picked up my call even after nearly 10-12 follow ups. Raised a complaint RNA[protected] requesting for a replacement of the entire unit as I am not sure if the TV would even work with the spares being fitted one after another. Not sure even if the spares being fitted are brand new or have already been used by someone else. Request you to take up the issue with high priority and ensure that my issue is resolved asap as it is been more than 35 days since I am not able to use my TV Unit. Also, I would like to thank Sudhakar for his patience on the matter, who always attended my calls and was updating me on the progress. However, would also like to comment that Velu Chamy was of no use and he never received my calls or took any responsibility on the issue. If he is in-competent to work on the issue, he would rather give it to some one else. Finally, got a call from Dilip ([protected]) yesterday who was a Service Guy who fits TV Stands, and he was not sure as to why he was asked to call me. He promptly replied that he would put the matter across to his superior TV Unit Purchased Details: EAN Code:[protected] SL # 409PLHT051625 Regards, Naveen Somashekar Ph # [protected] [protected]@yahoo.co.in

I am repeatedly getting bad experience of LG Service center @kalyan(Ritesh Electronics). First when I enquired for refrigerator door gasket they denied to provide it by saying that customer cannot order rubber parts. They said me we have to take service and pay service charges if want to replace any parts. But I think If the parts are easily removable we ourselves can change it. So I called LG's customer care and they confirmed me that customer can order any parts and we just have to pay parts charges and parts delivery charges, if donot want any other service. So I requested for some of the refrigerator and washing machine parts last week through LG Customer care. Complaint no.s are RNA[protected], RNA[protected]. My registered contact no. is [protected] But still when service center executive visited our home, he was denying on this. When I told him that I already had a word with LG customer care and I can cross check in front of him he get ready to take my order. Today when he came to deliver those parts, some parts was unpacked/open and even not in good condition. How company can deliver unsealed/unpacked parts. I doubt service center might sell local parts. LG customer care is also not ready to take complaint against service center. I hope other customers might also facing same trouble. Please guide me how I can get my ordered parts in sealed and in good condition and how i can raise a voice for doubtful service of Ritesh Electronics.

I had purchased an 1 ton Split AC from Kohinoor Electronics, Vashi, Navi-Mumbai on 20/03/2015. I reside at Koparkhairane near Vashi. After repeated and several reminders to the Shop as well as to LG customer care, the product is still not installed. The complaint no. is RNA[protected]. I am really fed up of these daily complaints. Every time i just hear that within 24 hours it will be installed. But the 24 hours never comes. I am returning the product back to the shop. Thank you for your very kind and fast service. Mr. Harjinderpal Singh Kalsi Mobile No. [protected]

Dear Sir, I am a customer of Lg India products.I purchased a 49' 4k 3D Smart TV as on Dt.[protected]Model NO-49UB850T) from Mital Electronics, keonjhar, Odisha.After few days I found that there are some settings in picture setting menu are disabled...Like aspect ratio, picture wizard, picture test also after putting 3D button on I found 3D setting disable.I made a complain regarding this issue to lg care(complain no[protected]after that the technical person came and they did the initial setting and couldn't solve the issue and they said that problem exist in main board it needs to be replaced...As my product is in warranty and I have not paid a small amount for this model I paid 1, 30, 000/- for this model and used this tv 1 and a half month So I am not agreed to main board or any other replacement in my new tv.So I REQUEST you to replace this tv completely with a brand new tv of same model. Please look up this issue in priority basis.

Split ac installed by LG service persons were not in order.after installation water starts dripping when in operative mode.we placed the complaint and the person who visited us had cut our drainage pipe which was inturn extended by charging a higher amount from us at the time of installation.they have made three holes in our wall at different locations which was of no use.now again different lg persons and teach us different theories for water dripping.they Hv mentally harassed us.proper attention is not being paid and persons with inadequate knowledge and unskilled comes to take up the complaint for a customer who has purchased 7 ACSplit.this kind of behavior is spoiling the brand name.the issues may be resolved immediately.

HI Its regarding the heating and battery drainage issue that I had in NEXUS 5, i went to the service centre in NEHRU PLACE regarding the issue, my phone was running on lolipop, they just downgraded my phone to android 4.4 and called me in 2 hours that your phone is ok pickup your phone, i took the phone after 2 days and today when i came back home then i saw that they have done nothing but just downgraded my phones software, i again upgraded my phon to lolipop and i am facing similar issue, kindly replace or resolve the issue asap, the phone is in warranty

Hi, Its been about 13 months since I am using a Nexus 5 mobile phone. Recently I have started facing issues with the phone restarting automatically. Also the power button is too sensitive. If I press it gently the power off pop up appears and the phone again starts restarting. On research over internet, I have found out this is a known hardware issue and still LG charges a whooping 12000 Rs to repair it (The only solution is changing the mother board). This is completely outrageous and looting the customer, as you'll already know it is a hardware issue around the globe. I request you to please get back to me at the earliest and suggest an alternate solution. Regards Bhavin Patel +91 [protected]

We have been registering a service request to dismantle our AC and shift to a new residential address. The first call was logged on Friday 27 Mar at 10 AM and claiming of a 24 hour SLA we did not receive any call from the service provider. On 28th Mar we again called the call centre around 3:30 pm to enquire of the same and they just said they are putting a reminder and gave a number to call the local service provider - the number which did not exist. We requested them to check and revert to which they agreed but did not bother to come back. On 29th Mar to our surprise we get the SMS of request being closed with reason "Installation site not ready". With no one coming or calling us how can the local service provider close the request. We reached out to the call centre again but apart from the general replies which every executive is trained to give they did not offer any help. We emphasized that we want to speak to the supervisor to which they put us on hold for quite some time and came back saying we will receive a call within 2 hours. Fake promise again. We have again logged a service request yesterday morning and till now no call or response. Is this the behavior expected from a brand like LG. We have all our appliances of LG brand which we are now forced to move to other brands. Request if someone from LG takes care of this concern and help us with shifting our AC to our new residence. We are tired of this ping pong of the toll free call centre with no action for last 5 years.

Hi, I along with my Brother in law purchased an LG 42inch lb6500 model TV on 21st March and got the Installation and Demo done on 23rd March. The TV has been working fine until 29th march when suddenly out of no where 1/4th of the screen went blank with white screen. We initialized a Customer service request complaining on the non functionality of the TV screen and a Technician came on Tuesday (31st March) and said the repair costs 20k+ and warrant won't cover this issue. We are Baffled with the response as the TV is barely 1 week old and the issue happened out of no where! How come we are hold Responsible for a faulty TV which is Brand New and also when it has 2 years of Warranty? The TV is practically scratch less to even say any physical damage has been dealt on it and the Issue happened in front of our eyes when we are watching the TV out of no where! I'm amazed at the guts of the Technician to say these lies on our face and trying to RIP off people's money. I'm seriously disappointed with the LG customer service and this little scam they are running denying warranty every time citing users fault when nothing such is visible. One thing for sure is that LG customer service is pathetic and they are selling faulty devices charging additional money when the faults were uncovered. The Warranty turned out to be a joke as at the end nothing will cover by warranty and everything is physical damage even when the TV is lying there untouched working fine just few minutes earlier thus no warranty. These ill practices by LG should be made aware to public so that other buyers will stay away from LG products. Thanks Ganesh [protected]

Split AC is bought in May 2012. The cooling problem started in Oct 2014. Cooling problem referred to your Service Centre. They have repaired three times then. Have charged around Rs.11000/-. Still the Problem is not solved. Request to change the faulty unit. The details are given below. Name: G.K. Jangam Mobile No: [protected] Email: [protected]@yahoo.co.in Date of Purchase:5/5/2012 Model: split AC Model No.: LSA3MR5T.AMLG Sr.No. 204PAPD035200 current Complaint No.RNA[protected] ON 30.03.2015.