LG Electronics Complaints & Reviews

Hi, My name is Sathish and I am from Chennai. I am loyal customer of LG from 2004 when I bought the first LG product (double door LG fridge). From that time I liked LG product and I bought 2. 1.5 tonne split a/c in 2006 3. 1.5 tonne split a/c in 2010 4. 1.5 tonne split a/c in 2013 I was very happy with LG product and service. So when I planned to buy a 55 inch LED smart TV investing (1, 50, 000) I did not go for other brand. I trusted LG product and invested the money 5. 55 inch LED TV in 2013 6. Home theatre in 2013 7. LG washing machine in 2014 (switched from IFB to LG) After close to 17 months from the date of purchase my TV had a problem and I registered a complain customer care on 25/12/2014 (RNA[protected] and a technician was sent in 48 hrs and he said that a part has failed and this part does not fail so easily unless and otherwise it’s a manufacturing issue and the cost of the part is 35000 rupees. I spoke with service manager and other LG people and they asked me for the bill copy of the purchase 4 time. I went in person to the service centre and gave the bill. Also wrote several mails to LG and also spoke with many LG service people... no use... The complaint registered by me was closed by the call centre people saying customer did not pick up the call... I was driving when i received the call and I was unable to call back the same number. Within 5 mins I called the customer care to reopen the complaint for which there was no proper response and also I was told that i will get a call from customer care within 2 hrs but i did not get any call till today (the complaint was closed on 13th Jan 2015) After being a loyal customer for 10 years the LG customer care did not care about its customer. I am planning to go consumer court for justice. Please help me to resolve this issue Thanks, Sathish [protected]

I have purchase a LG Micro oven from log shoppe (Joti Electron SHOP NO 23, 24, 25, Shrey palace Santoshi Mata Road Kalyan on dated[protected] bearing model no. LG MO 8089-30 LTRE CONV (MICRO OVEN) for Rs 11700/-.
We tried to contact LG customer service center and explained the situation, they visited my place for complaint & replied that oven can not be repaired, Within span of four years oven is out of order, what about the amount paid against purchase of the oven.I would like to kindly mention that I got call from service center that sine I called them before the period of four years they are ready to compensate any product for an amount near about 1500/- only because the oven was insured.I am requesting you to arrange to repair the oven or replace the same.
How LG electronics manufacture this type of product which spare parts are not available within 4 years.

i filed a complaint through customer care under complaint no RNA on[protected] that there is a problem in picture. After one day service executive came and said its part is to be replaced and on[protected] ha again came and said it is to be replaced because of problem in the pixels. So till date it is not replaced. So please do the needful as soon as possible

I bought a new Google LG Nexus 5 one month ago. The so-called "gorilla glass "screen is very fragile and breaks very easily. There are lots of complaints online about this. In the USA, Google replaces the phone free of cost when this happens in the USA. In India, LG charges Rs 7500 to replace the screen ( which has a manufacturing defect !) Read more at https://productforums.google.com/forum/#!topic/nexus/zhh1YsFxmO0 LG should replace my phone free of cost

Dear Sir, I Bought about said Mobile in a LG store after Referring Websites like LG & Flipkart. In Tech Specification Internal Memory of the Phone is Given as 4GB, But in the device it shows Total Device Memory is 1.5GB, out of this, the pre-installed apps occupy around 600MB. So effectively, you get only around 900 MB. The main disadvantage is that some apps cannot be installed/moved on SD card. AFTER MULTIPLE CALLS AND EMAILS, LG CUSTOMER CARE PEOPLE ARE GIVING VAGUE REPLIES AND ARE NOT WILLING TO HELP IN ANYWAY,

Complaint I had purchased the refrigerator Model No. GLM393YPJX on 04.05.2014. From the 4th day itself, I have been complaining about the insufficient cooling. Representatives of the company did come to attend the problem but they couldn’t rectify it. One Mr. Gurvinder, conceded that the refrigerator had some fault; he took the photograph of the refrigerator and freezer and assured that it would be replaced within 15 days. However, as even after a lapse of almost a month since, I didn’t hear any news, I was constrained to lodge a complaint again. Your representative Mr. Jayant came on 25.07.2014; but he declared that there was no problem with the fridge and there was a problem regarding ventilation of my kitchen. I found the reasoning specious as my house is on the three side open corner plot and my kitchen is quite big. In fact, my previous fridge installed at the same place for last ten years, always gave the desired cooling. Mr. Jayant suggested that I should wait for the next season till May, 2015 so that the fault could be justified. On his suggestion, I made a request in writing to increase the guarantee period which otherwise expires on 4.05.2015. He took a photograph of the request and emailed it as a complaint to the company with copy to me. In addition to the abovementioned unresolved problem, the fridge has now developed another peculiar problem. A strange grunting sound emanates from the fridge at random which is perhaps due a fault in the fan or pipes. Pursuant to my complaint on 2.01.2015 vide RNA no.[protected] with one Mr. Shakeel, one Mr. Yogesh came and suggested that I may record the sound. I accordingly recorded the sound and called him at his mobile no. [protected] but he didn’t respond. In fact he repeatedly cut my call. Therefore, on 9.01.2015 I lodged another complaint no. RNA[protected] with one Mr. Kaushik. Mr. Sunil came on 11.01.2015; he performed some operation on the fan. He promised that he would call after five days to confirm if the problem persisted. As he didn’t call up after five days and the problem continued, I lodged another complaint no. RNA[protected] on 16.01.2015 with one Mr. Ravi. Mr. Sunil came and requested that the recorded sound may be forwarded to his senior manager which was duly done through ‘Blue tooth’. It is deplorable engineers of an international company like LG are incompetent to rectify problems and your company executives unable to solve consumer’s problems. Are the unaddressed complaints not taken note of by your company? In this scenario, I think only Consumer Court would address my complaints. Susmita Avinash. [protected]

On Dec 22 2014 I booked a complaint with LG as the microwave stopped working. (Complaint Number – RNA[protected].
The engineer came home and told one part has to be replaced and he will come with the part within next 3 days.

On Dec 29 2014 we get a message that the complaint is closed, by service center, the truth being the microwave is not fixed. A new complaint number is created. I don’t know why if the previous complaint was not fulfilled what the need of opening new complaint number is? (New Complaint number RNA[protected]. May be the call center wants to show you how many service request they handle.

From this day I have been calling call center almost every alternate day. I get the same message, your complaint has been escalated and you will receive call. I do got few calls, stating that it will be fixed shortly.

Then one day, the customer care asked me to call up service center myself to find out, as the system and process inside LG is so great that it cannot find out the problem themselves.
I called up Ms. Sarika Bhosale([protected]), never was able to reach her. Either the call is on waiting or busy or fortunately if it rings it does not get answered.
Then I was given number of Mr. Balaji N Area Service Manager ([protected]). After few hours I was able to speak to him. He told me that as the part has to come from Noida, it is taking time.
(It takes more than a month for a part to come to Pune from Noida, seems like LG uses the oldest way of transportation, sending spare with a person walking from Noida to Pune).

In the mean time, I got a call from Mr. Pravin. He made me a offer, less your microwave at 25% of its original cost and purchase a new microwave.

With this quality of service LG provides, I have pledged not to buy any product from LG.

I have lost hope of my microwave ever getting fixed.

This is with reference to the fridge (GL-D302RPJL/2014) that I purchased on 19th Dec 2014 from Amazon (invoice attached). Within 1 month itself, the fridge has got spoilt (compressor and pcb not working). I reported this issue to LG customer service on 18th Jan (RNA[protected] and just today put in another request to replace the defective refrigerator(RNA[protected]. The LG person has come multiple times to my house. At one time, he said compressor is not working. At another time he said, PCB is not working. This is going on since few days now. The fridge is under warranty used for only 1 month! How can a brand new fridge even be thought of repairing when it has so many problems? I request you to replace this defective fridge ASAP. Repairing is not an option as it is a brand new fridge and I have paid almost 30K for the fridge. I am without a refrigerator since few days now and finding it extremely difficult. Thanks, Neville.

respected sir,
i have purchased an LG g pro lite "D-686 ON 19/2/2014 . but after 1days it starts hanging during the calls and got restarted so on 21/2/2014 i have taken it to the service center and got it repaired after 1 hour then after one month it was getting heated while using the mobile for continues 3 minuets and its touch was not working properly again i had taken it to the service center on 29/3/2014 they had changed its motherboard and hand it over to me after one month like wise the problem was repeated again and again every month "21/4/2014", "2/6/2014" "14/7/2014, " "2/8/2014" on14/1/2015 they asked me to bring phone after 6 days due to the Unavailability of touch plate after 9days 23/1/2015 today i again taken my phone for the touch problem and after continues waiting for 4 hour i got my phone which was showing a black dot on its screen then they said me that they don't have fresh LCD with them in service center so they called me after 5 days . i got frustrated by using this phone i m repairing this phone almost every month please look after my problem
i have attached my mobile bill with this mail
thanking you
yours faithfully
JAYANT SINGH
email: [protected]@gmail, com
contact no:[protected]

My LG LCD TV 32LG80UR Model 2009 got damaged due to lightning fall on my building in August 2014. I lodged a service complain at the LG Service Centre Bokaro Steel City (Jharkhand). They sent a repair technician who after examining the set said that the Motherboard needs to be replaced, but it is not available. The set would be repaired once the motherboard is available. 15-20 days passed and finally LG service centre said that LG has stopped manufacturing the set and spare was not available. As a take back policy LG would take the set back and pay the balance amount after deducting the depreciation cost. Well and good. We bought a new Samsung LED TV. On 31st Oct, LG service personnel came to our place and took details of bank account and other documents related to address proof, etc. They said that cheque of about Rs 4800 would be given to us and they will take back the defective TV. Entire November month went by and there was no sign of cheque from LG. Repeatedly contacting the LG service centre was met with the same reply- "Your case is under approval." I asked them is it a professional public limited company or a state/govt sector company where the file is being pushed from table to table? They said I will get the amount soon. December also went by. Finally in Jan they say that company policy has changed and that we will have too buy an LG TV and they will deduct Rs 4800 from the MRP!! Do they expect that the customer will wait for 06 months and remain without a TV? I have already purchased a Samsung TV, why are they forcing me to buy an LG TV? Is it not a democratic govt where the citizens have a right to choose? Or maybe the type of govt has changed in Korea and people are forced to buy only LG products there?Someone please help.

LG Electronics India - Fooling Customers by not providing warranty for a 32 inch LED TV since it was bought online. The TV is just 3 months old & has 1+1 extended warranty, In spite of that, the service Engineer is not willing to provide the warranty & he says that he has received instruction from LG that they should not provide service to TV's bought online. Is there really a rule like this implemented by LG?? I Just wanted everyone to know how the service people from LG behave & spoil the name of the company. I have been a genuine customer of LG & I have every product from LG including my Mobile phone. Guys please be aware of this incident, I am really frustrated with the service of LG customer care & I am going to take legal action against LG for screwing me like this frown emoticon — feeling shattered.

On 19.10.2014, I purchased LED TV Model No. LG LED TV-47LB750T vide invoice No. SPP-014426 of Rs. 75, 000/-. Few days back we noticed a hair breath line at the top of left side. After 3/4 days I noticed that the line is increased slightly. On 20.01.2015, I lodged a complaint through 'Sargam' from where I purchased my TV. After sometime I received a call from mobile NO. [protected] and enquired about the defects. When I intimated details, the person who contacted me told that the fault is ours end. About 3 hours later he visited my residence to check the fault. But as he was pre-minded to declare the fault is because of our mishandling, he stick to his earlier version and took some snaps. His name was Ajit Singh. After this I contacted Mr. Rishab- Mobile No. [protected] but of no use. Mr. Ajit simply visited again and took some more snaps. The line is visible only if the TV is on-mode. I am a senior citizen and retired official of government of India . It appears that LG is harassing the senior citizens with pre-minded decisions. It is now requested that my complaint may please be resolved or I will be left with no options except to approach consumer court to resolve the issue and. will also approach to media print to expose the quality, behaviour and how company harassing the clients \ Thanks & Regards, Bishan Singh Malik M- [protected]

I purchased a LG fridge on[protected] – Model No.GL225BEDG5/2012. On[protected] a small fire broke out in our house and left-side top portion of the fridge caught fire and about 8” of top portion damaged. The fridge is working OK. As some burn smell is coming from the fridge, I booked a complaint to your Customer service on[protected] – complaint No.RNA[protected]. Your technician attended to the complaint on[protected] and said that gasket of the door to be replaced and gasket was replaced on[protected] and a charge of Rs.503/- has been collected from me. As burn smell is still coming from fridge even after replacing the gasket, I contacted your Customer Service again on[protected]. They suggested me to contact the local Hyderabad Service Centre to solve the problem and provided the mobile No.[protected]. When I contacted the mobile No.[protected], the person advised me to contact the In-charge of the local Service Centre on the mobile No.[protected]. When I contacted the In-charge on mobile No.[protected], he advised me to book a new complaint. I told him that on contacting your Customer Service, they have provided the local Service Centre and advised me to contact the local Service Centre. Finally it appears he got convinced and said I will send the Technician to look into the problem. Your Technician turn up at my house on[protected] and told that some thermacol inside the fridge damaged and on account of that burn smell is coming and it cannot be repaired. If it cannot be repaired, I request you to exchange it with a new fridge and I am prepared to pay the difference amount. Kindly look into the matter at the earliest, do the needful. (G V Ramana)

Dear Sir, please help me on below issue if possiable. I buy LG product before 6 month ago, I purchase model LG 42LB5820 before 1 week i was facing issue with tv picture.so i raise complaint for this RNA[protected].Engineer has rectify issue he has replaced AV PCB as on tomorrow[protected] only. But from today onward i am again facing issue with TV . after changed part yesterday My TV model is showing in setting NETCAST4 instate 42LB5820 .So why this wrong part has installed.? Due to this wrong part i am suffreing Contact num :[protected] / Mob:- [protected]

I had purchased a LG Front Loading Washing Machine (Model No.F8091MD2)(Sl. No.3023NFS1W947) on 27/04/2013 from Jyoti Electronics, Burla, Sambalpur, Odisha. From the beginning it has been giving troubles i.e there is sound in the machine during washing/drying. I have given several complaints regarding this but it could not be rectified by the technicians. During my stay at Burla, Odisha the machine was taken to LG workshop but the same problem persists.Now I am posted at Chhattisgarh on transfer. My address is - Qr. No. D/3, North Jhagrakhand, Manendragarh, Korea (CG). After coming to this place, I have given several complaints. Only once the technician had come but he could not rectify the problem and told that the machine was alright. On 19/01/2015 I have given a complaint through Customer Care no. but the same was not registered with the plea that the machine did not have any problem. Without proper checking how can it be concluded that the machine does not have any problem. Finally it is requested that my machine should be corrected within 03 days otherwise I would approach the consumer forum.

Hi There has been several instances now that the complain is closed by LG service centres automatically without addressing the issue. This is highly unethical. I have an LG television and got AMC done for 5 years in 2010. First of all the there have been numerous faults in the television and it goes into non working state very frequently. Then Its very difficult to get the complain register. Even when the complain is registered the technician never visit on time. Almost in all occasisons when the complain is addressed, the repair was not successful in first attempt. Worst of all, the complain is closed automatically by the technician and we just get a sms that we cannot contact you. The same thing happened with me recently with regards to Request No[protected]. I called and talked to technician several times on no. [protected]. This is highly unprofessional and frustrating for LG customers. I want to escalate this to highest level. Regards Sumit [protected]

Hello, I am following up for more than 7 months now to get help in resolving issue related to micro-oven we bought last year. It has been a nightmare to follow-up with customer care and LG technicians. They have been looking after the issue but finally the machine completely stopped and they requested to take it to the service centre which i refused and requested for replacement as we started noticing these issues after few month of purchase. But the respective officials are not ready for replacement as well as they expect me to believe them and again wait for sometime to get the issue resolved as according to Amit it a small issue. I raised this concern again and again by calling up customer care and have been told to hold for 24 hrs by respective representatives but no one got back. This has been a horrible experience and need your help get the replacement. I do not have more patience to believe these folks and again face the same issues. Also no idea my complaints were closed without any validation. This issue was never closed and had to raise back to back for the same issues. Also I dont see any one responding on emails from LG on the concern raised through email. Hence please help. Complaint #: - RNA[protected] - RNA[protected] - RNA[protected] - RNA[protected] - CNA[protected] - RNA[protected] Thanks & Regards Abhishek Jha

Dear Sir, Myself Santosh, I was purchased a LG LED TV model is LB56 in the month of November and your company executive visited to my place and wall mounted the TV, the wall mounting meterial is not the original LG product and because of duplicate wall mounting my TV has fallen on the table and full screen is smashed. I spoke to dealer and to your LG persons, also I raised the complained against the same but I'm not getting any solutions from the LG. Your service engineers are saying that I have to pay Rs.13000/- for new screen, now my concern is why I have to pay any amount to LG? If your wall is original the I suppose to pay and that I can understand but this happen because of LG service, so I want the company should have to replace my TV with the new one, and I want the solution within 48 hours otherwise I have to go to the consumer forum and also I'll go with media. I'm sending you the screenshots of TV and wall mount please do the need full and make it soon. I'm having faith on LG, that's why I purchase only LG Products, but now after all this I'm worrying about purchasing LG products in future. I'm very upset with the LG services. hope you'll get back to me with solution. Thank You... Regards... Santosh. B-8/240, 3rd floor, Sec-3, Rohini. New Delhi - 110085 (India) Mob # +91-[protected]

I had purchased a LG fully Automatic washing, machine from Reliance Retail Limited at Kakinada on 29.06.2014 vide POS No.[protected]. In November 2014, I had lodged a complaint under RNA [protected] on 09/11/2014. When nobody attended to the complaint I contacted the customer care and I was told that the address couldn't be located. When a machine can be delivered on the same address, it is difficult for me to believe that a mechanic couldn't trace my address when he had the mobile nos with him. I lodged a complaint again on 11/11/2014 under RNA[protected]. Fortunately this time the mechanic could located my address. When I told him that while spinning the machine had some sound, he checked and told me that its normal. I again lodged a complaint today i.e., on 17/01/2014 RNA[protected] for the same problem i.e., the drier was not working properly. Today when the mechanic attended he is telling that the belt has to be replaced. More over, it will take 2 to 3 days for the belt to be replaced as there was no stock. Let me be very frank here, that I was using a Whirlpool fully Automatic washing machine for nearly 10 years and never had any problem for nearly 8 years. Absolutely no problem. During the entire 8 years, I never had any complaints. Can anybody help?

Dear Concern, I purchased one LG 21.5"E2242T Full HD Ultra Slim Design LED monitor on 17th September 2013 with warranty of 36 month . But on 8th Jan'15 suddenly we found problem in the display of the monitor . After that we contact with LG AGENT -VISSION TEHNOLOGY at Gazipur from where we purchased the monitor .But till now we didn't get any positive response from the agent . They are just keep telling that it is not possible to rectify the problem . From the customer point of view it is just one kind of cheating . From a global brand like LG we can't expect this . You are requested to give us proper feedback .Tks B/Regds Sabil ur rahman [protected]