LG Electronics Complaints & Reviews

Dear sir, kindly note that we are using home appliances of LG company only as it is a trusted one, like TV, freeze, micro oven etc.I am very sorry to tell you that as LG is a such a big company but we have not getting satisfactory services from your side.I have a 42" LED TV with 3D effect and it get disturbed on Saturday dated 10.01.2015.we registered a compain having complain no.RNA[protected] to solve our issue, your technician came on Monday evening and looked for the fault.He told us to replace the PCB which cost nearly about 6000/-. I just have a question that why we have to replace the PCB, why don't you repair it as LG has a large team of experts who can repairs the parts. If each time the product had problems and we have to replace the whole parts, its very difficult for us to bear the cost everytime as its too much high for us.Kindly look into the matter and do the needful. Thanking You. Rajendra Prasad Khoala [protected] Kulti -713343

WE HAVE MADE COMPLAINT FOR MY LG TV GOLDEN EYE, FOR WHICH THE PERSON COME AND VISIT AND TOOK 550.00Rs. TELL US TO REPAIR REMOTE AND I WILL COME AGAIN THEN REPAIR THE SCREEN PROBLEM. SINCE THAE DAY 15TH DEC. I CONT.. CALL THE EXECUTIVE OF LG AND HE ALWAYS COMMIT WRONG . TILL DATE TV IS NOT REPAIR AND THE SAME PROBLEM EXHIST. EXECUTIVE NO. MOBILE :- [protected] TCR NO. ODES2/102142 ON 15 DEC. 2014 KINDLY LOOK AFTER INTO MATTER AND SOLVE OUR PROBLEM AS SOON AS POSSIBLE THANKS KISHAN RATHI NO.1 MAHARAJA LAL LANE, CIVIL LINES, DELHI 110054, MOB:- [protected]

श्रीमान जी मैंने एलजी कंपनी का एलईडी 42 इंच मे खरीदा था जो कि 13/01/2014 को खरीदा था लेकिन अचानक से पेनल मे कोई खराबी आ गयी जिसकी कम्प्लेंट मेने एलजी कंपनी को 29/12/2014 को करी जब इंजीनियर ने विजिट किया तो उसने पैनल टूटा बताया जबकि एलईडी दीवार पर लगा हुआ है और चालू हालत मे था मेने उनसे कहा कि यदि पेनल टूटा है तो कोई वजह से टूटा होगा उसकी पूरी रिपोर्ट तैयार करके दे क्योंकि एलईडी मे हमने कुछ भी ऐसा नहीं किया जिससे उसमे कोई नुकसान हो लेकिन वो लोग सिर्फ पैसा चार्ज करने के अलावा और कोई काम करने को तैयार नहीं हो रहे है जबकि एलईडी वार्रेंटी मे है यदि चार्ज लगेगा तो पेनल टूटने कि वजह एलजी बताए भवदीय मनोज कुमार जारेड़ा विवेका नन्द कॉलोनी नियर हिन्डौन रोड महवा दौसा 321608 मोब॰ [protected], [protected]

Hi Sir/Madam, I am manikandan from Thanjavur, Tamilnadu-South India. Today I had purchased one LG TV 32 inches from your authorised showroom Thanjavur. LG Shoppe No:1 Municipal Colony, Medical college road, Thanjavur. I am paid cash of Rs 24, 100. They provided one stablizer as free gift for that LED TV. After i am reached home. I am opened and check the stablizer is not able to connect to that Tv because of TV power supply contain Three pin top but provided stablizer contain only Two Pin and again i am called to that showroom regarding this thing. They roughly replied it is free thing and scold me If you not like the Tv return to that showroom . we will again give back cash to you. After that i am again went back to the showroom and return the TV they provided the cash. After that i am purchased SAMSUNG Brand Today. The authorised showroom spoil the custome relationship. kindly take necessary action. for their behaviour. Regards, S.Manikandan Thanjavur [protected]

Hi, I have taken 32" LED TV model no 32LV2130 on 7sep 2011 for 30600rs. It had a panel problem now and i gave it authorized service center 3 months and they said it cant be fixed and i will get a compensation amount of 53% on my purchase i.e 16830 rs. Again today they called me up and now they are saying i will get only 35% now. I am fur stated roaming here and their all are irresponsible in service center. I lost trust on this LG brand I want my money back or the TV should be repaired. Thanks, Prashanth.

Dear Sir/Madam My LG TV product no. LGE TV/21FA2RG purchase from M/s Skylab electronics, Haldia, West Bengal, invoice no.8354 dated on 22nd August 2013.I notice top 1/3 Portion of my TV screen is discolour horizontally. It was started few months before but I missed it. Because very little time I watch TV and I thought it was cable connecting problem. End week of Oct 2014 my friend came in my quarter and notices that. Then I logged the call on 16th Dec 2014. Customer request id is RNA[protected].Customer care technician visit my TV on 22nd Dec 2014.After few days on 07th Dec 2014 they call me need Rs 3200.00(approx.) needed to resolve the problem. Because picture tube is damage. After Just completion of warranty period is picture tube damaged of a branded TV? As per the policy, warranty covered one year, but covered it by few months. I am very helpless. Reg, Ranjan Mandal Qtr No. 5/29-D, HDC complex Haldia TownShip, Haldia, West Bengal, Pin-721607

Sir. I purchased a led tv 32 LB 550A on 13th oct 2014 in pondicherry. i have a complaint that my tv display changed into black on 8/1/15, i called the custemer care and registered a complaint about the problem, RNA no [protected], on the same day a service engineer came to home attend the Service and told that problem in the display pannel it may takes 2 or 3 days maximum, i said oKay change it as soon as possible. But today 12/1/15 after 4 days i called the service center they said that still that parts not received it may takes some more tIme. that part Will come from korea... i dont want to change anything now because its a brand new tv bought it only 2 months before. I want to replace my tv instead of changing the display pannel. do the needfUll i have the bill, warranty card and all..my mobile number [protected]. Thank u ..

Sir, I had called LG Toll free number on Friday (i spoke with Javed the senior executive), Pl refer complaint number RNA[protected]. I bought LG Television on 2011. After the complaint registration, Service Engineer visited our house on 18 Dec 2014 and inspected the product and quoted Rs 3200 for repairing the same. I agreed upon the same and ask him to fix the issue as soon as possible. The engineer fixed the issue but it was not up to mark and now he stating it is an tube issue and need to scrap the television. So, if our television is to be scraped then our Rs 3200 should be returned back as it does not fixed the issue. Hoping for the positive reply from your end. Reply back to the earliest. THanks & Regards, Shreyas Naik [protected] shree.[protected]@gmail.com

श्रीमान जी मैंने एलजी कंपनी का एलईडी 42 इंच मे खरीदा था जो कि 13/01/2014 को खरीदा था लेकिन अचानक से पेनल मे कोई खराबी आ गयी जिसकी कम्प्लेंट मेने एलजी कंपनी को 29/12/2014 को करी जब इंजीनियर ने विजिट किया तो उसने पैनल टूटा बताया जबकि एलईडी दीवार पर लगा हुआ है और चालू हालत मे था मेने उनसे कहा कि यदि पेनल टूटा है तो कोई वजह से टूटा होगा उसकी पूरी रिपोर्ट तैयार करके दे क्योंकि एलईडी मे हमने कुछ भी ऐसा नहीं किया जिससे उसमे कोई नुकसान हो लेकिन वो लोग सिर्फ पैसा चार्ज करने के अलावा और कोई काम करने को तैयार नहीं हो रहे है जबकि एलईडी वार्रेंटी मे है यदि चार्ज लगेगा तो पेनल टूटने कि वजह एलजी बताए भवदीय मनोज कुमार जारेड़ा विवेका नन्द कॉलोनी नियर हिन्डौन रोड महवा दौसा 321608 मोब॰ [protected], [protected]

Hello, I bought my LG Nexus 5 in August 2014 and was very happy with the purchase until now when my phone has became a trouble for me to work with. The phone in starting kept on switching off on it's own even though the battery was full. (The battery life of the phone is horrible though!) For this, I was asked to clear my Cache memory and format my cell phone which i did and still the problem persisted. The problem increased when the phone switched off permanently and would not turn on. After giving it to the LG service Center for 3-4 days, they said that I had a problem in the motherboard and that they will provide me with a new motherboard of different model number. After receiving back my phone, the phones touch has become horrible, I can't use it while charging and the software has degraded down to KITKAT version, while i was a LOLLIPOP user. Its a big disgrace to know that a company like LG would not take care of the customer as I was aware that if any problem occurs, the company would change the handset if required. I, now, want an immediate reaction to this mail and I want my handset to be changed as soon as possible or else I would be forced to file a complaint against the company in the consumer forum. Waiting for an Immediate Response Regards Ankita Kalia Mob. No. [protected]

Hi - I had bought a LG refrigerator from Chennai (Vivek and Co) on I st of Jan 2015 and the request for Demo had been registered immediately .As you know that the Refrigerator is an Mandatory Item in our day today life, we have been consistently following up for the Demo and everyday a request has been created for the same and day this is being closed and the same Day with out proper justification .


And when we speak to the Customer Service we are not getting any proper responses, please look into this ASAO.


This is the first time i ever bought a LG Product and i am started Paying for it .Please look into this immdtly..


Current Service Request No is:.RNA[protected]

I am Srinivas V, purchased LG Television with Model number- 42 LB 6500 in August 2014. We noticed there was fault in screen and lodged compliant number - RNA[protected]. Service Engineer checked and told fault in Screen and wanted to replace the screen. My concern is if there is fault in screen, TV needs to be replaced. I spoke to lead Kumeresh - [protected] and he says TV cannot be replaced as the warranty will be considered only for 1 month. In that case what is the meaning of one year warranty?

How can LG provide a fault piece to customer and now say that it cannot be replaced even though there is warranty. How can customer invest his value money on such faulty pieces?

I don't want to use a faulty piece and need replacement. Please take action immediately. In case of no response I will proceed with Consumer court.

Srinivas Vuyyuru
[protected]

I have taken lg TV on may2014may2014 and not open that at all since I was living n rent flat and I have got my own house in jan2015jan2015., I have open the box in morning today and seeing that there is liquid from inside spread everywhere. I contact the dealer and he is taking money to repair the same . Contact number- [protected] [protected]

I brought a LG LED TV at Anna Nagar LG showroom on dated:Nov'13, after purchasing they Guaranteed that 1year Warranty, but my TV got Speaker problem on Sep'14, I have raised complaint regard this so many times, i have registered Complaints so many times to customer care, they took my complaint before 3 months n raised SR NO:RNA[protected], but my TV Warranty got over too, but no step taken toward that complaint yet, Please do the needful as soon as possible... Regards Sarath Mob: +[protected]

After a lot of research I bought LG refrigerator from Bajaj Electronics Habshiguda Hyderabad. They have delivered a faulty product which is not working. When I called the showroom they said they are not responsible for any issues with the product and asked me to contact LG Customer care. I called the LG Customer care and logged a complaint RNA[protected] Service Technician Chandu (+91 [protected]) visited my house and inspected the product and said there is no gas in it. I asked him if that is the case then I want this product to be replaced with the new working one as I have not used it even a single day. He said he will get it replaced with in a weeks’ time. There is was no update from service agent during this time when I called after a week time they said they have forwarded the request to administration office waiting for the update. Another week passed by without any update. When I called them again after a week they are saying they will send another technician who will fill the gas and will make the refrigerator in working condition. 3 Weeks have passed and still my issue is not resolved. I have insisted to replace the product with new one as I have not used it at all as they have delivered a faulty product. Initially they have agreed and now they are telling we will get it fixed. This is not fair and acceptable. I have moved into a new house and planning to buy all the electronic products like TV, AC, Microwave, Refrigerator etc; However looking at the service provided by LG. I strictly recommend not buying any LG product as they have the worst after sale service.

RNA:[protected] I bought the TV on 29th December 2014. The tv switches off and on after every 15 mins or so. Tecnician came and witnessed the same. He suggested the replacement but got denied by headquarter. They are saying they'll replace the motherboard but can not replace.

5 %CASH BACK ON PURCHASE OF LG PRODUCT OFFER ON DIWALI UP TO 22 OCT 2014 ON SBI BANK DEBIT CARD OOFERED ON LG SHOPPE KAMLANAGAR DELHI BUT NOT CREDITED IN BANK ACCOUNT UP TO NOW. I AM TAKING THIS MATTER TO COSUMER FORUM AS FRADULANT ADVERTISEMENT AND PROMISES . I HAVE PURCH2ASED A LED TV AND PAID FROM MY SBI DEBIT CARD RS 30000 WHICH CASH BACK IS SCHEDULED TO COME IN ACCOUNT UP TO 31 ST DEC WHICH IS NOT CREDITED . MY BILL NUMBER IS 2507 DATED 20 OCT 2014 FROM = LG SHOPPE - SAINI ELECTRONICS 49 D KAMLA NAGAR DELHI 9 CREDIT IMMEDIATELY IN MY BANK ACCOUNT SURENDER DUA 2/48 NIRANKARI COLONY DELHI 9

My split AC model no. : lsa 5mr3t lg split ac is creating problem since 14/08/2014 and complain made as below. 1) RNA[protected]/08/2014 and LG service engineer visited and told that circuit board to be replace. Surprisingly instead of replacing i found that service engineer closed the complaint by own telling that ac is working. 2) After getting sms from LG that ac is working and complain closed i again register complain RNA[protected]/08/2014. Engineer visited and then replaced relay and capacitor instead of replacing circuit board. While testing it was found its not working same problem of AC tripping within 2 seconds he told they will send other expert service engineer to resolve the problem. 3) complain made again RNA[protected]/09/2014 as your service engineer not visited our site. 4) Complain made again RNA[protected]/2014 engineer visited and told gas to be top up. he came after 15 days for filling gas and problem didn't solved. 5) complain made again RNA[protected]/10/2014 he visited today 10/10/2014 and told circuit board to be replaced and it will take more time. He also told your voltage is high i.e. 235 VAC measured by multi-meter. I am having 2 more ac one of lg and other onida. If Voltage is the problem why other two ac are working properly. Lastly I contacted outsource and they repaired my AC in 2 days, Problem found in condenser leakage due to which gas was leaking within hours and was creating tripping problem I hate LG products from then onwards and telling all my friends to think twice thrice before procuring LG products. When i told service manager about this they told you had done yourself from outsource hence we cant do any thing. See how this people removed their hands without taking any action against service center even after wasting my more than 60 days. I am bussiness man and don't have much time to waste on consumer court for such issues. Regards A I Bhatkar

We have bought LG Washing machine from National radio electronics at kasargod and the machine is at the following address: T V Usha Kumari Anupam Quarters Kailaspuram Road-Udyagiri Kasargod- Phone:[protected]Mobile: [protected]) The System is now not working and after online complaint booking the staff hardly comes and verifies the product You are thus requested to Look into the matter and do the needful

I had purchased an LG convection microwave on 24.10.2008 from an exclusive LG dealer in Kolkata. The model no. of the machine is MC 7688DP. The machine has been under constant AMC since expiry of the guarantee period. The present AMC is supposed to expire on 14.03.2015.Recently I had booked a service call(RNA[protected] as the timer knob is giving trouble. The service engineer on call informed that the spare is not readily available. After that I was called from your office and assured prompt service. However even after the lapse of more than a week I am yet to receive either any service or a courtesy reply. So Life's not good for me as you promise.