LG Electronics Complaints & Reviews

Dear Sir / Madam,
We have received my AMC renewal quotation & AMC E Receipts both are in my office address, but we have received invoice for the same renewal in my residence address. We have request LG customer care for correct the invoices address, but they did not accept my request, and my office did not allow to me wrong invoices process. We again requesting you please make the necessary action & do the needful for customer requirement. because the error only happen by the LG side only.


Regards,
Harish
# [protected]

I bought the TV 55LB750T in Nov 2014.It's hardly 5 months and the TV's screen has a problem.Yesterday night I called at the Customer Care which says 24x7 .After I call I come to know that its actually not 24x7 but justrecorded service to leave your number to get a call back.Morning I did not receive any call. I called back again and after half an hour of waitingthe line was transferred to an executive.Complaint registered and with 24 hrs problem will be sorted assurance given. All well till here.Now within next 10 mins I get a call from LG saying technician will visit today itself.The call was from [protected]I asked him please confirm if he is to visit or not because I will have to take a leave for this.And he confirmed that by evening he will be there.I took a leave from office and have been waiting. AT 4.40 I called up at the LG Customer Care again to wait for another half an hour to get the call transferred to an executive.Now they give me service center number and assure that they will forward it urgently.When I call the service centre No - [protected] they have another story that we never confirmed. Your call has come today and will be attended tomorrow. If the call center confirmed its their fault not ours. Since our technician never called up and we have only one technician so call can't be attended today. I want to know where is my fault in all this misco-cordination between your call centre and your service centre.So LG lost nothing but I have lost my entire day. Is LG to pay my salary?I Deeply regret of having opted for LG Product. They have no value for others time.

LG Complaint No.: RNA[protected] Refrigerator Model: LG GL 308VES.CVBZEBN Purchase Date: Oct 2011. I am not satisfied with LG product refrigerator purchased in October 2011 year, we were not expecting any problems atleast in the first five year. But, we were proved wrong, when it stopped cooling many times in last three years. Recently We registered the complaint with Krishna Services for repair of fridge which had stopped cooling, within one week after repair again it has stopped cooling which happened no of times in past, we have lost trust in this product because it has stopped cooling many times We consider it some kind of manufacturing defect hence we are not ready accept the repaired fridge once again now on we need complete replacement of product.

Respected Sir/Madam ! There is an issue with 32'' LG LED Television of not working at all. Once the Service man came at home for checking of issue all about and said that there is an issue with the card which will cost approx. INR 4000 and you have to send it to the service station(A To Z Electronics-Gandhidham) for services. After 15 days of service at service station they said there is an issue with panel not with the card which will cost approx.INR 15000 to 16000. We had already registered complaint about this issue but still we haven't got proper response from the company. We had grt hope and happy while buying LG product but all is not well after this issue. Just think about the customer where they will go if it cost much than product's Life. We are totally upset and sad more with this product specially because of lack of proper services and product's life. Still waiting and hoping to get this issue resolved done soon. Customer Name: Senghani Sumit Parshottambhai Contact No. : [protected], [protected] Mail ID : [protected]@gmail.com Complaint no.:RNA[protected] Complaint date : 07/02/2015

I purchased a new LG LED TV on 14.03.2015. I am facing problem in sound since I purchased the product. Since installation I am getting problem in speakers, sometimes very high volumes and sometimes very low volume. Speaker also make buzz sound on high volumes. This problem was also noticed by the engineer who came to install my TV and he suggested to replace the TV. I contacted the shop for replacement and they put a complaint with LG. I complaint several times but LG's customer care is pathetic. I got the following complaint numbers: RNA[protected]given to Abhishek dwesar on dt 21.03.2015), RNA[protected]given to Abhishek dwesar on dt 20.03.2015),[protected]given to Ankit Gupta on dt 16.03.2015 for reappointment), and[protected]given to Ankit Gupta on dt 16.03.2015). Mr. Ankit visited my place one day later but given no resolution. He only instructed me to keep the TV under observation for 2 more days. I speak to him later on phone as well but he refused to even recognize the problem. I write one email to LG customer care on 21st March. Got response assuring resolution within 24 hours on 22nd march at 09.36 am. No resolution or call. Meanwhile my complaint of 21st was again closed without any resolution or call on 21st itself, reason given Customer self repair. I again put one more complaint immediately, id RNA[protected]given to Abhishek Dwesar). The person visited my place in the evening. He never checked anything and just listen to the voice for about 2 mins. After that he asked me for the copy of my bill. He also said I will ask for replacement and speak to the branch head in this regards. He said to provide me resolution and replacement within one day. After that my complaint was again closed by LG (reason customer self care) on 22nd. I again put complaint with customer care on 22nd this time id is RNA[protected]Again to Abhishek Dwesar). I have not received any call from them till now. Meanwhile I call back several times to customer care for reminder. They told me that they lodge a reminder call in this regards. I was also given numbers of service centre ([protected]) and CCO branch head Mr. Himanshu Kumar ([protected]). I was asked to contact them for resolution. I am trying to contact them since yesterday. Both of these numbers are unresponsive and no one pick up any call. Now I am in total mess and don't know what to do. I am still suffering with the complaint and no resolution is given since then. LG is not ready to replace my TV and the engineers are not equipped with checking my problem in any scientific or satisfactory ways. They only check settings which are OK.

I have got the LG semi auto washing machine repaired through the LG service executive(Arjun-[protected]) last month. the person charged me Rs1400/-, but when i asked for the bill, he said it will come through mail. it has been over a month now & i am yet to get the bill. i have even complained telephonically to the local LG service manager Ms.Nisha Parmar([protected]) but nothing has happened. I got to know that I have been overcharged & now thay are trying to avoid & not responding.

Sir i have bought a lg led tv on 28/02/2015. On that day i have called a customer support for fixing that led tv on the wall. But till date no contact me on that support. When contacted to the nearest distributor, he ignored. Kindly solve my problem as soon as possible so i cannot suffer further. You can conatct on my cell number [protected] for further conversation.

With regards

i have purchased T70CPD22P washing maching.While washing it shaking more then normal and seems like falling down.Fresh piece am got this issue.I got short circuit because of this.i raised the complaint regarding this and a representative came to my home without checking the machine he is saying there was floor problem, it is an titles floor.Recently i changed my home in marbles floor also i am getting the same problem.i pruchased for 15000 but no use i am washing in hand.The representative asking me video as an evidence for this problem.1 year gone till no support from lg.The world worst washing machine.Definitely am going to to take video of this and post it in a social media.

Hi. This is Mayur Singala - [protected] Had purchased LG led 55LB750T in August 2014. From Snehanjali. Kandivali west, Mumbai. My complaint : The unit goes into switch off mode automatically. M after the customer care since last 5 mnths. Have mailed dem several times, kept on calling dem. bt all in vain. Their reply is always the same : the product is not in stock and v are trying to replace it. My problem is increasing day by day and m now fed up wid LG after sales service people. After experiencing the LG aftr sales service i will now never buy or recommend a LG product Hope to gt my LED unit replacemnt asap or refund my purchase amount Awaiting a positive action at your earliest Mayur Singala. Mumbai

Purchased a washing machine lg wm T9003TEELR on[protected], Which was a defective peice. (While spinning it makes loud noise) Have registered a complained on 11/02/2015 (RNA[protected], technician Mr mobin visited my house inspected the machine & said company will replace it in 10 days. Till date the result is 0 .. Must have made more then 100 calls, No one in the service department take the call. Customer care gives different num of different guys who are not interested in taking my calls. With much difficulty Mr Shoaib team leader service department spoke to me 3 days back & assured me he will look in the matter & get back in 24 hours. Today when I Call on Mr mobin's (technician) mobile he says he is helpless & on the other end Mr Shoaib dozen want to come on the line.. IT BEAN MORE THEN 1 MONTH AM NOT ABLE TO USE THE MACHINE. I MADE A BIG MISTAKE BUYING THIS LG COMPANY PRODUCT, ITS A MENTAL TORTURE . PLEASE HELP...

I had been purchased a split AC last year April, the day one on words we are facing the cooling problem also gas leakage, but in your company could not recognise the problem and solving the problem... we are unhappy about ur products, also i registered a complaint about cooling problem on February but no one came for repaire

To, The Regional Area Sales Manager Air Conditioner Division Karnataka / India Dear, This is very disappointing to see your LG Sales team in Mangalore gives wrong information I am looking for BS-Q246C8R3 as per your LG sales team in Mangalore, this model is discontinued, not available & stop the production, its surprising to see this model was introduced in October 2014, its available in Mumbai & whole of Maharashtra & other parts of India, then why not in Mangalore, is the LG team give me the authentic information or simply lying to avoid sales the main reason to purchase this model, it has dehumidifier option, in Mangalore humidity is around 90% and above, if you don't want to sell them, let me go to Samsung / Voltas please specify Vinod Naik [protected] [protected]@altayer.com

I am from Allahabad. I had registered a complain against my led television on 6 th march' 15 (purchased on 20th january '14) and had not received any service till 9th. Again I registered a complain on 9th and came to know that no prior complaint had been registered by me. (This is your customer care service). Then after I had a visit by two technicians who could not even identify the problem of my led television and asked to send to service Centre. Today I received an information from the service center that the panel of the television is not working, repairing which will cost rs 16, 000+. I need an answer for this that do you intentionally sell such products which stop working once they survive one year warranty. Why do we foolish consumers spend 30, 000 on buying your brands if we have to every year spend such a huge amount on repairing? I want to know how many such complaints do you receive every year? A person like me, belonging to a middle class family who has purchased a product of just 30, 000 on an EMI cannot afford such services which are more than half the cost of the product. I need a proper solution and answers to my doubt within 24 hours otherwise I will get this entire story published in newspapers and will soon approach consumer forum. Details of my product are mentioned below: Model no. 32LN5150-TL Date of purchase: 20 january'15 Retail outlet: MEGA electronics, Allahabad Complaint no. RNA[protected] Kindly do the needful. Thanking you sidhartha [protected]

Had purchased LG led 55LB750T in August 2014. From Snehanjali. Kandivali west, Mumbai. My complaint : The unit goes into switch off mode automatically. M after the customer care since last 5 mnths. Have mailed dem several times, kept on calling dem. bt all in vain. Their reply is always the same : the product is not in stock and v are trying to replace it. My problem is increasing day by day and m now fed up wid LG after sales service people. After experiencing the LG aftr sales service i will now never buy or recommend a LG product Hope to gt my LED unit replaced asap or refund my purchase amount

my mobile set model LG nexus 5, Imei no.[protected], purchased on 19/07/14, after very next day of purchase started to creat problem, after several visit to your service station at Behala, kolkata namely magnet service center they failed to do the repairing, after complaining to the customer care they provided me one telephone no. of your manager Mr.D.Debnath and as advised by him i visited your service station at narendrapur, south 24 PGS, but there is no development, so i am requesting you kindly look into the matter immidiately

I have purchased front load washing machine from Pooja Electronics, Anand Nagar Pune, 1& 1/2 year back.As the machine was not working, I made a complaint for the same, to our above dealer before two months & requested to sent the machanic.Subsequently machanic of L.G company visited & inspected the machine.He told that one part of the machine needs to be replaced & he will come very soon. & went. Thereafter a message was also received on my mobile no-[protected] stating that part have been ordered from LG.Company & will be replaced soon. Now since last one & 1/2 month neither the part is replaced nor the machanic visited & the machine is still under repair. I therefore request you to look in to the matter & help me. Thanks with regards Mr.Suresh Bhagwan Gaikwad F.No.5, Sr.No.-50/9A/3, Swami Samarth Nagar, Opp. Nilesh Aparment, Vadgaon Budruk, Pune-411041, Maharashtra Mobile No.-[protected]

Compliant I booked a Top Loading Washing Machines 10.5 kg Model no. T8561AFET6 on 4th of march 2015 with rupees five thousand to LG agency Dehradun. The dealer assured me to deliver the product by 21st of march possibly. I wanted to give this washing machine to my wife on her birthday as a gift. Which is on 23th of march. Following to that I booked this washing machine and to my surprise on 17th march they returned my booking amount rupees 5000.00 saying that there is no availability of the product (Top Loading Washing Machines 10.5 kg Model no. T8561AFET6) in the LG company so they cannot make me available my product on the due date. I am dishearten to see how it is possible that such a big company is unable to provide the latest launched product to their customer. I am really shocked to see such a big company is giving such a poor customer services at the time of sale on which the company’s whole base depends. Also there is no direct contact numbers to the company’s sales manager where I could register my complaint. I have never seen such a disgraceful, disappointing and disgusting customer care services. Even after finding such a heartbroken services I hope to find a positive response from the company. Nabeel Ahmad Dehradun, Uttrakhand [protected]@gmail.com CONTACT NO. [protected], [protected]

WE HAVE BOUGHT A INVERTER AIR CONDITIONER, AT CHENNAI UNDER THE NAME CAKE BOX, AT OUR SHOP AT NUNGAMBAKKAM CHENNAI CONTACT NO [protected], A/C PURCHASED 8 MONTHS BACK. FROM THE DAY, WE PURCHASED WE HAVE BEEN COMPLAINNING ABOUT THE A/C NOT COOLING, EVERY TIME A MECHANIC COMES HE DOES SOME THING AND GOES AND STILL THE COOLING DOES NOT INCREASE . I WANT SOMEBODY TO HAVE A LOOK AT THE A/C AND REPAIR THE SAME ELSE REPLACE OUR A/C . I WAS GIVEN A MANAGERS NUMBER TO CONTACT IN CASE OF PROBLEM, MR PRABHAKAR MOB NO [protected], BUT THAT MOB NO PERSON PICKS IT UP . WHY GIVE A MOB NO THAT IS NOT ATTENDED TO . I WANT SOMEBODY TO HAVE A LOOK AND SOLVE OUR PROBLEM REGARDS KOSHY THOMAS

Purchase a new refrigerator model no. FF GL-M292RLTL(PZ) LG COMPANY KA. S.No.502NRQV160156. Purchase dt. 3/15/2015 Time 4:30 sunday. Home deliverd time 5:30.and Chack a product is defactive . I call back supplier. Supplier comment is very poor. No change a refrigerator.compay produact so company change, Job work & so so. Only 30 mint a product purchase Supplier Camment company, company.call back, call back so supplier comment change a Product one week.very poor service for lg supplier.

Hi, I bought a LG 26 inch LCD TV on 2010, in the month of December.Last month, suddenly The TV was not getting powered on.Sometime it was getting powered on and after switching off the TV, again when I tried to powered on the TV it was not getting started. So I logged a complaint with LG customer care-complain no:RNA[protected].The next day, technician from LG came, checked the internal parts and told that you need to replace the PCB.The technician took the service charge of Rs 560 and next day, he bought a new PCB along with him, replaced the old PCB with the new one.But still the TV did not powered off. So this time he told that the PCB is fine but you need to replace Panel/Picture tube and it would cost around 8000 bucks.I then called a local TV technician and he replaced some power resistance capacitors and the TV started working (powered on). Since then my TV has been working fine.The incident took place on 25th February.