LG Electronics Complaints & Reviews

On 21 Mar 15 I had visited the LG service center at Pathadipalam (Kochi) in connection with the defective remote controls of 2 of my split A/Cs, both outside the warranty period. As the exact model remotes were not available I was given another model remotes. I was told to try it out and return if not working. Payment of Rs 650/- each was made against their receipt. As the remotes were found to be unsuitable for my A/Cs, I visited the service center on 23 Mar 15 and returned them.I was told that the refund can be issued only in cheque. They took the remotes and the receipt and told me to submit a cancelled blank cheque leaf of a bank account of mine so that the refund cheque could be issued using my details. On 25 Mat 15 I again visited the service center with the cancelled blank cheque and my postal address etc. I was again told that the processing would take a few days. On 11 Apr 15 I contacted the center (phone number [protected]) and inquired about the refund. I was advised to contact after a week. On 18 Apr 15 forenoon, I contacted again on phone. I was then told that the Manager is in a meeting and that they would call me back after the meeting. Since I did not get any call I rang up in the afternoon several times. It appears that they are now not picking up calls from my phone. It is requested that the matter be investigated and arrangement be made for refunding the money towards the remotes that were returned. My details are: Name: KM Zachariah Mobile: [protected] email: [protected]@gmail.com

Recently I purchased an AC of LG. The dealer informed me that Rs.1000/- + service tax will be charged for the installation. the engineer contacted me for installation has demanded Rs.1500/- + service tax. I informed him about what the dealer informed me and I also contacted the customer care, they just closed down to my complaint without even inquiring what is actually happened. I am planning to returen the AC back to the dealer and get another AC of another brand. Roy Dolphus [protected]

Purchased LED TV in 2013 from Bundelkhand tv ctr Banda UP 210001, From the begining it is not functioning well.I have lodged complaint to you for rectification, but neither fruitfull action taken by you nor by authorized service centre, now it is out of order. In the month of feb 2015 touch panel has been changed by service centre and i have paid Rs 800 and receipt was not given by service centre, now on complaint technician telling that it can be repaired on the change of main panel for the worth of Rs 8000.I have purchased the TV for Rs.13000 and repairing hase been done by you for Rs.800+8000 with in one and half Year. Please consider the matter special, because your steps are not judicious. Neither I be compel to go to consumer forum against thin injudicious act Hoping for favorable consideration Name Surendra Kumar Mob-[protected] [protected]@gmail.com

D/Sir Ihad purchased LG Wshing Machine MODEL NO. T8067TEEL5 from M/S Lotus Electronics, M.P.Nagar, bhopal Dated[protected] Rs.22600/- your company engg. two times of demo but washing machine JET SPRAY not working .so please replace new washing machine or remove the problem early. DR. GEETA GUPTA H-341 ADHARSHILA WEST BLOCK, AWADHPURI B.H.E.L., BHOPAL(M.P.) M.N. [protected]

Dears, kindly be noted that i bought LG air condition 3Hourse and its not working well i called LG customer service on Egypt & informed them with the problem & they send Technician from there side to check the problem after he checked he informed me that the problem on firion and he charged it but nothing happened and the same problem so he changed the sensor but the same problem after that they Ignore my calls and nothing new happened till now and the air condition still not working Note:i bought the air condition at[protected]

I have take new washing machine facing problems while washing and drying at the time of drying the whole mission is getting shaking. I called to technical team but still i am facing the same problem. I got tired off with this LG washing machine I have taken few month back only. Still it in warranty period. Please help to resolve this problem.

Dear Sir, I have lost my LG smart phone which was purchased few months back only. I have already blocked the SIM card and got new SIM card. But I unable to trace my lost mobile. Could you kindly help me to trace the lost mobile and kindly inform me who is using my mobile? Kindly find below my mobile details. Mobile Company : LG Mobile Model and colour : LG-D410 White IMEI No : IMEI A :[protected] & IMEI B :[protected] Serial No : 405CYFT589715 Price of Mobile : 17161/- I request you to kindly help me in this regard. Thanks & regards P.Sagadevan

Dear Sir, I have lost my LG smart phone which was purchased few months back only. I have already blocked the SIM card and got new SIM card. But I unable to trace my lostmobile. Could you kindly help me to trace the lost mobile and kindly inform me who is using my mobile? Kindly find below my mobile details. Mobile Company : LG Mobile Model and colour : LG-D410 White IMEI No : IMEI A :[protected] & IMEI B :[protected] Serial No : 405CYFT589715 Price of Mobile : 17161/- I request you to kindly help me in this regard. Thanks& regards P.Sagadevan

I purchased a microwave costing around 12, 500\ on 09 feb 15 .on 14 apr 15 i logged a complain regarding light inside microwave.but the service engineer came with empty hand. Totally he wasted my time, again he come back after 02 hrs and fitted the new bulb and went back. But again when i used to operate my microwave i found power is not coming. This totally frustated me towards the products of LG.

The LG Split Ac Model Number LSA5FG2VTY1 installed in my residence in Kolkata has stopped working. It is tripping regularly immediately after we start. The LG service engineer that came yesterday said that the sensor and display panel is not working. After reviewing his database, he told us that the company has stopped manufacturing the above components and as per Company Policy, we can look at selling the AC at 15 per cent of its original price. I escalated the matter as this is not acceptable to me. Last evening a lady had called me to enquire about my AC and to inform me that the parts are no longer available for the AC that I just bought around 4 years back. On insisting that how can a reputed company like LG dupe a customer like this, she mentioned that she will call us back today to inform us the way forward. However, we have not received any call today and the AC is still not working. We are amazed by the insincerity that LG is showing in this particular case I am left with no other option but to escalate the matter and make other customers aware of this incident so that nobody else gets trapped by LG's faulty product and poor customer service

Respected sir we own a LG refrigrator model - LG REF GN - M702GSHH . Purchase Date - 15/04/2014 sir since we have purchased the fridge the second door side of our fridge is generating alot of ice on the tray and moisture too..We have made a lot of complaints . RNA[protected] RNA - [protected] RNA[protected] RNA[protected] RNA[protected] RNA[protected] it was purchased on the name of Rupali Dinodia. it is yet in its guarantee period.. kindly replace it or repair it. as it is high time now i want a action to be taken immediately . Or ill have to take a strict action now.

Hi All, This is to bring into your kind attention that I am an LG customer from almost 10years now. But since last six months I have been facing severe issues with the concerned service center in Faridabad. I have a window 0.75ton air conditioner which is under Annual Maintenance Contract (NK006837) since last four – five years now (Under different AMC #). In August 2014, my air conditioner was giving cooling issues for which I contacted the call center to register a complaint and an engineer visit was scheduled; since the AC was under AMC the engineer informed that the AC will be picked up and the GAS will be re-filled since there is an issue with the quantity of GAS in the AC. The AC was repaired and returned the same day by the service center by an executive named Mr. Manoj, who brought back the AC and was responsible to fix the same. While installing back the AC I noticed that the Air Guide Assembly was moving and didn’t look normal. I immediately asked the representative why the Assembly was moving so much, he said that probably a screw is missing; don’t worry we will get it fixed the next time when an engineer comes for a normal service. On April 12, 2015, I booked a service so that I can start using the AC for this season, Mr. Jagjeet who is an engineer from the service center in Faridabad came in to perform a quick wash service. The moment he pulled out the AC, the AIR Guide Assembly was noticeable and he told me that how come the Air Guide assembly is burned out I immediately narrated him the entire previous visit scenario and told him to speak to the supervisor and get this fixed because my AC has only been visiting the concerned service center in Faridabad since being in AMC for last 4-5 years. The story took a twist and turn when he spoke to the supervisor and the supervisor started stating that: The customer might have got it burnt from an external vendor To this Jagjeet (himself) replied back stating that the customers AC is in AMC for last 4-5 years how come an external vendor could have come into the scenario; Also any trained engineer can himself figure out that the AC AIR guide assembly has been burned while topping up the GAS This AC did not come to the service center in 2014 for repair whereas another model of 1.5 ton was repaired for GAS leakage I have another window AC too which is a 1.5 ton but the fact that the illiterate service center chaps are not understanding is 1. Your records show that the AC that was repaired was under AMC since only logistics was paid (Approx Rs 250/-) 2. If the records that the Service center claims to be correct that the other AC was repaired not the 0.75 ton; can they produce me a bill that I paid for the repair…..since my 1.5 ton AC is not under AMC since 2013! Moreover the Model of my 1.5ton AC belongs way back to 2007/2008 Also, I called up Mr. Sahil Chaudhary (ASM/RSM) explaining him what I am going through as a customer for no fault and being a loyal customer. Due to a blunder of burning the Air guide Assembly and then a typo /error in data entry for the correct product is landing me as a customer is too much hassle. He assured me that he will look into the same. I again registered a complaint with the call center on April 13’ 2015 under complaint #RNA[protected] for the Air Guide Assembly issue since Jagjeet just performed a quick wash and got the earlier service request closed. Now this complaint RNA[protected] is closed too by the service center by just repeating themselves again with a stupid logic that the AC was not repaired by them in 2014 Is someone responsible enough in LG Electronics to understand the LOGIC that I have tried to explain above!!! Now, if you can please get this issue resolved to my satisfaction and get the right thing done, I will appreciate the same. Product in concern: Window AC (0.75) New Complaint # RNA [protected] Thank you! Regards, Amit

Dear sir, I bought a LG double door refrigerator model GL-M292RLTL on 01/04/2015 which was delivered to my house on 02/04/2015 and was installed on 05/04/2015 but to my shock the fridge stopped Woking on 10/04/2015 morning with no cooling. We waited for some time and then I called LG customer service no.[protected] on 11/04/2015 at 9.00 AM and was given RNA[protected] with assurance that it will be attended in next 24 hours. Then my wait begins and after waiting for 26 hours I again called LG care on 12/04/2015 at 11 AM and Was told that my request is being escalated and somebody will attend in next 24 - 48 hours. When I requested to connect me to the Manager first my call was disconnected and after calling again I was told that no manager is currently available and I will receive a call back in 2-4 hours. I am writing this email on 13/04/2015 at 11.58 PM but till now neither I received any call from LG nor anybody visited to check the fridge which is dead for last 4 days. Now I am wondering that what I should do now to make my Life good. Can anybody help me out? Please! Arun Kumar Verma A-1-8, Ideal Hills, Polipathar, Jabalpur (M.P.) [protected]

This is 3rd time complaining to LG, my problem has not been resolved yet. My Nexus 5 handset was previously rebooting again n again, now on switching it on I can only see flying balls on the screen. I complaint on LG site previously, first time they dint reply with anything useful, then they gave me contact no. of Area service service manager according to my location, when i called him he said he is not in charge of this area, then he gave me contact of the other area service manager and then he replied me that he will let me know what they can do, and I have not received anything yet. Same problem is faced by everyone around the world and company is doing nothing about it. Google has replaced handsets, is this is the kind of service LG is providing. It is just ridiculous.Its been more than a month that my phone is not working and it is the fault of company, as same problem is faced by everyone. LG service center people saying that they have to replace the mother board that will cost around 11000rs, is it a joke or LG's way to earn from consumers. Kindly help.

Complaint Ref.No.RNA[protected] dated 01/04.2015 has not been attended to even after a lapse of 12 days.Fate Inquiry declined by Service Engineer, Mr. Velu Chamy and Team Leader, Mr.Swamy, not attending to calls to their mobile Numbers, +91 [protected] and +91 [protected]. which is not expected of responsible authorities of a company of multinational standing.

Dear sir, My LG monitor Is purchased on 15-may-2012 it is under warranty now, its display problem i lodge a compliant on 02/04/2015 Request id:RNA[protected], some one is called me and told bring your Bill and closed the Call with out my knowledge, again i went along with Bill they lodge a new compliant RNA[protected] date 06/04/2015 now Mr. Ramu ([protected])he is saying it is Duplicate Bill go and serarch the shop, i called shop distributor and gave to ramu he is asking his invoice (distributer ) bill. the shop dealer telling its long year back bill its taking long time to collect a bill. regarding this i suffer lot to speck with your service center and distributer, here with i have attached My bill copy, if you want any clarification you speak with the distributer and do the needful. My monitor serial number: 012pmqg024596 Model No: w2043cPf Btr Regards Senthil Kumar. R

My 42" LG TV is under comprehensive service warranty. It had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement . Two weeks later a faulty component was delivered. The LG technician told that it was faulty and asked company to take it back. Since February I have been following up with customer care and service technician but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile - [protected] Please resolve this ASAP. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected].

Hi, This is with reference to the LG Fridge (Model# 349PEX5, Serial# 303PRUP-00998) purchased brand new on 7th May 2014 from LG dealership "Kohinoor Televideo" from Mulund, Mumbai. We have been facing lots of problems with this product. In last 11 months 8-10 of LG technicians from 'Aditya Services' have visited my apartment 18 times for various reasons to fix it and have not been managed to fix the problem not to mention the damaged parts of the fridge. Apart from the financial loss, the mental suffering we have got is beyond imagination. As a consumer I deserve much better product and peace of mind and I demand this time proper corrective actions to be taken to resolve my issue for good. I do not want visit#19 from your technicians to give me false assurance and hope. Also, the dealer has not taken any responsibility for the defective product he has sold to me. I demand the fridge to be replaced with a brand NEW one along with extended warranty. And also strict action to be taken on the dealer. Attached are the details of the visits from the LG technicians. Thanks, Partab Mulani

Status Progress Receipt No RNA[protected] Received Date 04/04/2015 Reservation Date 04/04/2015 Service type IN HOME Service Product/Service Center Information PRODUCT PRODUCT/SERVICE CENTER INFORMATION Category Name Less than 500L Model Name GL-254VT3 SERVICE CENTER INFORMATION service center information Center Name NANDINI ELECTRONICS Address D NO-1-8-802, BALASUNDRAM HANUMANKOND Phone [protected]

Dear Sir/Mam, I want to inform you that I have purchased a split AC on 7th April, 2015. I have received a call on 9th April at 10:00 hours from technician Mr. Mark’s end for product installation and he is informed to come on 11th April at 9:00 hours. He agreed on the same. Suddenly received a message from LG saying that your service ticket is closed without any prior intimation. Reason - Customer appointment over five days – which is not true at all. I got shocked by seeing the message from LG. I had to call the customer care on 9th April again to register a new service request for which I have not got any message yet. I have complaint about the same to the executive however his reply was -- Please note down the local service centre number and inform them as we are unable to take action against them. I have never faced any such problem with other brands. I will be scared to recommend LG anyone in future. If LG continues its service for more five years, I doubt they will be able to compete with other brands in an international market. I am still unsure with the technician’s visit at my residence on 11th April at 09:00 hours. I would request you to look into this matter on a priority basis and also maintain the reputation of the company upright. Numbers from which the technician called – [protected], [protected]. Closed Service Request – RNA[protected] Registered mobile number – [protected] Name - Saurav Banerjee Registered email – [protected]@gmail.com. Residential address - Purva Pavilion Apartment, Flat # D003, 170, Kempapura Main Road, Hebbal Bangalore – 560 024 Karnataka India Warm Regards, Saurav Banerjee Concierge Manager | RMZ Corp www.rmzcorp.com | India: +[protected] DID: +[protected] | Mobile : +91 [protected]