LG Electronics Complaints & Reviews

This complaint is against lg company regarding a refrigerator which i purchased on 01-july-2013 from shanti sales in faridabad, haryana.
Model no. Is ff 274pmge4, asuzebn for which i paid inr 25, 200 (Bill attached). It worked fine but in may, 2017 it stopped working. I complained to
Lg customer care no.[protected]. Then on 01-06-17 the service personnel came and replaced a faulty card but still it did not work. They
Charged inr 3100 (Bill attached) and said that this model is discontinued by the company hence the spare part (The card for that particular
Model) is no more available with them therefore it can't be repaired.

After multiple calls to their customer care reps. The final solution they gave is that they can refund the repair cost and can give 15% of the cost of any model which i choose to purchase from lg. I have contacted their senior representative mr. Arun gupta (M. [protected]) but he also gave the same solution i. E. 15% of the cost of any model of lg will be borne by the company as per company rules.

Whereas when i checked the warranty terms of the model (Pdf copy attached) i found that on page 22 point no. 7 it is clearly mentioned that if a model is discontinued and can't be repaired by the company, it will be replaced with the model of price equivalent at the time of purchase. But the company representatives are saying that only 15% of the cost will be covered as the model has crossed it warranty period of 1 year.

Sir refrigerator is an equipment which is very expensive and generally has a long working life of at least 10 to 15 years. We are ready to pay full
Repair cost but if the company can't repair it hence its their fault, why should innocent customers like me suffer for no fault of mine. Moreover 15% cost means that according to lg in 4 years the product cost depreciated by 85% which raises serious doubts on the quality of their products.

I request your kind self to please look into the matter and penalize the company suitably and replace the model with an equivalent one (Which they
Have no plans to discontinue in near future) free of cost.

This is with reference to the fridge (Gl-i472qnsl) that i purchased on 04.02.2017 from sales emporium (Garia) (Invoice attached). From day one we are facing cooling problem, full of ice in upper compartment and lower compartment is not cooling. All the food stuffs in the lower compartments get stale. I reported this issue to lg customer service several times initially they attended the problem and closed the call by setting the legs and temperature knob, changed duct twice, changed pcb. After full effort we did not get any successful result.

Later on, engineers come and attend the call but do not take our signature on job sheet and leave by saying we will come back.

Now a days when we give complain the engineers give a ring and say no need of attending your call and as we are taking up the matter with upper authority and ignore us.

This way they have passed more than 7 months. It is clear to us that they are just passing the 1 year warranty period.

We requested to replace the defective refrigerator as lg engineers has come multiple times to my house but no result or may be said totally faulty unit.

How can a fridge even be thought of repairing when the problem of the fridge is not recognized.

I request you to take initiative so that the defective fridge may please be replaced asap. Repairing is not an option as from day one it is giving problem.

Anupam choudhury

My home theater is having a sound issue and i sent it back to the lg agent and after two months they brought it back stating that it has been resolved and having tested yet is still in till in bad shape. The name of this lg agent is eddy brown in owerri imo state nigeria. Nothing was written on the warranty form showing that it was worked upon.
Item is lg ht457b (S/no, 609ytvk008127)
[protected]@gmail.com

I purchased a lg side by side refrigerator last october 7 and from den onwards the water leakage has been happening in the refrigerator once they replaced it bt after dat the problem was not solved. After dat they replaced a part bt after at also problem nt solved. Now they are saying its bcoz of humidity. Nd their is no. Problem in dat. Bt in no refrigerator i got dis problem nd as they say humdity it shud be for a particular season bt it has been for whole year. So now they are nt ready to solve my problem. They say aisa to hota hai its normal.

3months back i have got a repair for lg tv and then i called to service boy of lg tv and then he said that the tv mainboard and power board are get damage
And i changed the damage parts and now i have seen a problem by mainboard is hdmi ports are not supporting and software is not updating..
While updating then i have see that the model number is different and the tv model number is different.
Then i call to service boy and he visited and seen it and he said i will come tomorrow and i call he is not responding

I have purchased lg 32lj542d led tv in kolhapur-gadhinglaj-durgadevi electronics on 25th august 2017 but till not provided warranty card.
I have purchased lg 32lj542d led tv in kolhapur-gadhinglaj-durgadevi electronics on 25th august 2017 but till not provided warranty card.
I have purchased lg 32lj542d led tv in kolhapur-gadhinglaj-durgadevi electronics on 25th august 2017 but till not provided warranty card.

Provide me company warranty card.

Hi...
I have a complain regarding my ac. On 17 sept 2017 i purchase 1 ton lg window ac. Within 2 days its failure to provide cooling... I register my complain they provide me complain no rnp[protected]. Engg visit at my home and check the issue. Acc to him evaporator coil of ac is failure and gas leak of your... It is in repairable condition.

So why should i repair my new ac which i purchased only 7 days before. I want a new ac or money back.. Depends on you.

From 7 days i am calling continuous at dealer & service centre also. No solution till now. I already deny to repair my ac. So no discussion about repairing of this ac.

Acc to dealer this matter is solve by company end. Acc to service centre also matter is solve by company end. But at company end no solution will be provide by any person.

I am not able to understand by selling all these types of defective product how lg become no 1 brand of the year???

Lg provide defective products to customer???

This type of service provide by managers/owner/asm/bsm or any other responsible authority of company person???

Provide new ac or money back asap. Before i take any other step...

Vanshika

Worst custmer service. I own an lg washing machine. Raised a complain regarding its not working fine 2+ months back. The service engineer visited and told that pc unit to be replaced. After that i am just following up for new part and getting just wrong commitments. Service engineer mr shahrukh ([protected]) and his manager mr kashid ([protected]) are just giving wrong dates for installing the part but no action yet.

Will not buy any lg product ever!!! Beware of such losers!!!

I bought a new indian product lg mobile phone - lg g4 dual h818p - last year in turkey with the distributor (Importer) warranty. The importer (Guarantor) company’s name is evo it (Evo bilgi teknolojileri) / istanbul. The company is also the “technical service center” in turkey for lg phone.
Recently, my lg phone broke down (Stopped) suddenly while it is working properly and did not work again. I sent the phone to this mentioned authorized service point with all its accecories and the related necessary documents (Invoice-warranty form etc). After about 2 weeks, they sent me an sms and said that they need a cost for repairing for the phone! It is about 121 usd for changing problematic mainboard of the phone. The device just 1 year old so i called the company’s technical department and told them that i can not accept such a cost for reparing. Then evo it company sent me a message which tried to explain their interesting reason the regarding cost and the root cause of problem on my phone. They say that the problem causes the scratches at the corner of device and some small dents at the bottom of the case of phone! I am technical person (Electronics and mechanical eng.) and i am sure that the mentioned problem (Mainboard fail) is not related with these reasons!!
So i have written the company and requested them to repair my phone as free of charge or change it with the ok new one. Because it is still within its warranty period. But they did not answer me and sent the phone back to me without any information.
I have some kindly requests from lg:
· please review the importer guarantor companies in turkey espacially who do not work fairly and please do the necessary about them/it.
· please check/monitor the written comments about the company on different internet sites (Complaint internet sites in turkey for example sikayetvar.com, sikayetim.com etc). You may see a lot of “same” complaints about the company (Mainboard problem and 419 tl (~121usd) cost should paid by the customer). Neither the lg phone’s mainboards have such problems from the production processes nor the phone users can touch the mainboard and cause the problem on mainbord such oftenly on your phones.
· i do not want to use my current lg mobile phone no more because, then i have some doubts about fair work of service point and possible changing some ok parts of my phone with the different nok or old components from another phone to the mine.
· so i need lg’s help for the ok new phone instead of mine and i request you to change my problematic phone asap.

I think the customer satisfaction is international responsibility of lg and lg never deserve such representatives and any bad image.

P. S: lg turkey could not help me about the issue (As they told me, they do not provide warranty for my phone because importer is a different company (Evo it)

Phone's s/n: 605cybd139037

Mr. Murat koska
[protected]@yahoo.com
Izmir-turkey

Purchased a smart tv on 19th september 2017 from swar sangam, salt lake, kolkata which was delivered on 20th september 2017 at around 3 pm via invoice no ss/slc/231 dated: 20.09.2017. Subsequently a massage recd from lg care indicating rnp[protected] and serviceman biplab ash alongwith his mobile no. Contacted the person immediately who informed that demo and installation would be done by 7 pm today. Nobody turned within the scheduled time. Once again contacted biplab ash but the fellow informed at that time that he is not supposed to attend the call because the area is not under his jurisdiction. This shows the inefficiency of your customer care and also the misbehave of biplab ash. I strongly protest the service rendered by lgcare and biplab ash and would request the management to take proper steps about the serviceman who actually misbehaved.

Ear sir/madam i am sanjeev gupta has purchased a side by side refrigrator model no lg-gc-b247sluv from a dealer named great eastern m. I. Road jaipur (Rajasthan) on 3/09/2017. After 48 hours calling several times i recieved a refrigrator (A damaged one). Sir/mam engineer asured me after inspection that it will be going to replaced by new one. Engineer gave me the complain no.. Rnp[protected] mr. Neeraj sharma was looking to the matter.. Sir/mam this is the 18th day i have been waiting for the refrigrator. I was mistaken for having a believe in the so called lg brand. Sir i think pateince does not give fruit. May be a word sorry from u will not compensate the difficulties my whole family is facing. Kindly give me the ceo/coo/marketing head email id so that i can tell the lg brand real story. Thanks
Sanjeev gupta

I purchased lg smart tv 32inch from chroma in 2015 and in just after 2 years tv has white spot on screen. We call customer care and technician came he said panel need to change or backlight need to change which cost 6k to 14k expense.

We purchase lg product on trust but it is just a fraud like thing in just 2 years tv required panel change?? Then what is lg brand if there tv cant watch long time. What is your warranty on product
Your tv is panel is bad quality then cost should bare by company only why from customer you want money, when we purchased your product we already paid money to your company as trusting you are providing quality product to us and we not get any service cost in at list next some years but what is your quality only in 2 years you shown your bad product sold to customer you are just cheater we never going to purchase lg product in future and never recommend to people as well
Improve your product quality which is very poor

We are just cheated by your brand name now fill all money are wasted,
Who is going to pay for bad quality of product customer or company???

We have purchased lg refrigerator (Higher end - side by side 2 doors fridge) 5 years back... And all of a sudden the refrigerator stopped working!! Complaint has been registered on june' 17 rnp[protected]. Technician came and told pcb and the compressor need to be checked and after placing order for pcb he came and replaced the pcb and still they problem continued and then he said they compressor need to be changed and after few day days he came and changed the compressor and still the problem continued.
Then the service people said that they need to take the fridge to the service center for check gas leak and they took it.
Rnp[protected] aug 5
Rnp[protected] july 13
Now they have closed all the complaint and not attending the calls. What is happening to lg? Rk electronics pattambi kerala is the service people who is doing all this.
Very worst service and we really regret for buying a lg product.
Yesterday they have returned the product without repairing. I have no other option than going to consumer court.
The last complaint no was rnp[protected]

L. G. Monitor 18.5 led
Model number -501 invmor 599
Complaint number - rnp[protected]
Date - 30/08/2017
Incident - display not available in the monitor from last 15 days
Desirable resolution - repair or change if possible
(Photo not available because piece is taken by company)
Please solve my problem immediately because work is pending
My number - [protected]
There is no response in local office

I purchased lg led 32 inches tv in may 2015 and in september 2017 it's not working.. The screen went blank. The lg service mentioned that the led panel and pcb problem and gave an estimate of 21381 rupees. Which is 75% of the tv cost. Later i came to know that all the lg led tvs have same issue. Lg selling the failed products, i agree that its lg strategy to apply such faulty parts so that they can earn regularly from customer by replacing parts.

Phone is not starting, going into boot loop. At service center they directly said that motherboard is to be replaced, without checking.
Already there is a lawsuit in us against lg for few of its models having faulty chips. When the company knew this problem exists they should have recalled the sold item.
Now that my phone warranty period is over i cannot claim it.
Since its a manufacturing defect of faulty chip i wont like to bear the cost of repairing it. Hence i request a replacement or free of cost repair.

To whomsoever it nay concern,

Respected sir,
I am typing this nail because of disappointing response from almost three different city's service center for mobile service.

In this competitive world, india's most prestigious company's service centers are irresponsible for customer's satisfaction. This is like bull # experience.

I have a new mobile phone lg q6 which is launched last month, and it is very delicate phone... Now the issue is the front glass is broken very next day i receive the phone... And i called at ahmedabad lg service center and contact nirav there. Nirav mo: [protected]. He told me to wait for a week.. And now it has been a month.. And every week i contaced him for update for my combo pack for q6 platinum color.. But he is delaying every week and giving me same answer that there is shortage in all over india.
How can i believe that the lg is launching new devices and they don't have accerrioseires and material for same?? How rediculious it is. Then i contacted mumbai service center at lower parel. Pankaj mo: [protected]... He is giving me same response. Then i contacted noida service center. Hansraj there. He told me that every service centers has q6 accessories snd combo pack which provided by company. It means nirav from ahmedabad cervice centre and pankaj from mumbaj service center.. Both are laying to me...

Now i want clear answer for my requirement for q6 platinum color. If i am not getting service from ahmedabad or mumbai in this week i will complaint against lg company to the consumer forum.

Waiting for positive response.

Gopi bhadeshiya

Purchased lg fridge no. Lg ref. Ff gc-d432hlam to on dt 19/7/2016 ref bill no 597. Shalimar marketing jalandhar. For rs 51500/ exactly after one year on dt 29/8/2017 the gas was refilled by global service ref bill no.01554 for rd 1479/ authorised sevice centre jalandhar. Now after ten days display is blinking fridge is not working now they say perhaps display we have to change and one another part for that it will cost you. Please let me know whether company can do any thing my number is [protected].

I was purchase lg refrigerator in m/s. Vardhman sales. Odhav, adinath nagar, ahmedabad at 15th may 2017. After 3month refrigerator do not working so i was told about this problem at that shop. But i don't received satisfy answer. He told us go where you want to go and tell him. We don't call u buy from here.. I[censored] have any problem so go in lg service center. And don't call us again. So now tell me what i do. Is that lg service?

My is sanjay. B i purchesed an led tv on 26/9/17 model no lg42lb550a... Its my biggest mistake to buy it form lg shame on lg service... And higher authoritues who is not even fit for their job's. It is the 3rd time the tv is not working each time technicians form lg tv have some or the other problem. I guess all the parts hsve been replaced buy now. Now the product is not under warranty and the tecnichen is asking 50% of the tv cost to repair... And first of all it's tecnichen problem who has badly serviced last time... Who is not fit for their jobs... And i also tried calling higher authorities who is not even answeing the calls shameless ([protected]) & ([protected]) i will take serious action on lg.

Sanjay. B
[protected]