LG Electronics Complaints & Reviews

I nexus 5x from last 1.5 year yesterday all of the sudden its stop working today i visited lg service center and they mention issue with mother broad and costing for replacement is 14 k, very disappointed don't know what to do but for sure never go with lg product in my life, let me know if this forum can help. I am first time using this forum, i am hoping will get some help here, this device cost me around 30k and now nothing its worth off.

My split ac indoor unit caught fire.
Mr b d chougule visited our home in bandra west, bombay today to make a report.

The report that he has made doesn't have the issue fields filled. Neither does the report capture the seriousness of the incident and the life threatening nature of it.

Hope lg will be sending us the copy of his detailed investigation report with the solution they are proposing, for this incident that could have caused huge loss of life and property of my family and our building which has more than 100 apartments.

I had purchased double door refrigerator on 25 june 2017.in the beginning, it was running well. After approx. 20-25 days i turned its 'dual fridge' feature 'on' to convert the freezer into the refrigerator. The cooling in the both the compartments was less than it was running in normal mode (Dual fridge 'off' mode). It was my first experience of the dual fridge so i thought that it could be due to the dual fridge mode. After one day i turned the dual fridge mode off and checked the cooling inside the fridge and freezer. It was not as cool as it was earlier. Since then the cooling of the whole fridge gradually decreased to zero. Things inside started to perish. I contacted customer care 2 times to inform about the problem. After approaching them 3rd time they sent a technician. The technician checked the fan in freezer and said it was not moving properly and he has fixed it so the fridge should work normally now. But the situation remained unchanged. I again escalated the issue to customer care then another technician came after a week and checked. He said that the gas has been choked up and need to refill the gas.
I declined to repair it as it a is newly bought fridge and i don't want to repair it as this is a big defect. I want replacement or refund.

Now my concern is the cooling of the fridge is a big issue as people use the fridge to keep the things cool and fresh in it. And arising such issue from lg in first few days/months is unexpected and unacceptable for a customer like me who had bought the brand new refrigerator.

I contacted the lg showroom in chinchwad, pune (Modern electronics) from where i had purchased the unit. They say that we can not do anything you can approach service center for replacement or refund. No one is interested in my problem. Lg's after sale service is a worst as compared to other brands in the same business.

As described above this is a manufacturing defect and i request you to give me replacement or refund as soon as possible.

Model number of the fridge is lg gl t292rpzy (Dual fridge)

Sir / madam
My brother mr shahul hameed had purchased a washing machine model name 7.5 kg semi lg wm by cash rs 12, 500 on 01.07.2016 at baghyaa home appliances. Within a short period of 6 months the washing machine started malfunctioning and i noticed that the body of the washing machine was not fixed properly and the same used to come off separately while using it we have registered many complaints through phone call but till date we didn't receive any response from lg service center. Lg have given us a warranty of 2 years for this product and its malfunctioning now within 1 year of its purchase so now kindly help us to either replace the product or refund the entire price. I request your goodself to consider this online complaint.

Thank you,
With regards
I. Saddam hussain.

I had registered a complaint for my refrigerator on 19th aug 2017. Sevice engineer visited our apartment on 20th aug 2017 and said that the compressor is faulty and needs to be changed. It been almost 5 days now that i have heard from him now. Earlier atleast he used to pick my call and say that the particular compressor​ is not available and everytime a new timeline was given for replacement. But to my utter dismay and shock, same was not adhered to. This entire charade makes me think that company is supreme and customer is just a non entity in their hands. What i don't understand is that lag which has manufactured the product does not have the spare parts readily available. Are we following a just in time system here. Just in case if somebody is still customer service oriented in lg, pray that you look into this issue.
Prashobh nair
[protected]

I bought the lg fridge in march 2017 which is not working now and after contacting the cc i was misguided by them by giving wrong phone no and name of the technician.
Its really weird that a product bought in march 2017 is not working. And on that i am not given proper services as the technician is not sure what has gone wrong in the fridge.
Who will be responsible for the damage i have gone through and not being able to utilize the product with no fault of mine.
I hope u nderstand the problem if the fridge is not working.

I bought a lg 43 inch led tv about 8 months ago, 20-oct-2016. Being a regular it employee it was too expensive for me, its 54000 inr, but i still bought it thinking i wouldn't have to buy another one for the next 5 years or so.

But last month, on 30-june-2017, the tv started showing blurry picture with lines all over. I contacted lg customer support. As the tv is in warranty, they sent a service person, he said the panel was gone and he will have to order and it will take a couple of days.

I have waited for about a week, and again contacted the support team. This time the same service person again called and again asked for some time. After a week the same happened and i again contacted customer support.

Now the service person says there are no spare parts available and i will get a replacement and he gave a number of his manager, kishore - [protected]. This manager assured me that i will get a replacement in 3-4 days. Its been 10 days, today is 24-aug-2017, and he is skipping my calls.

I did not expect this kind of service from lg. Can anyone help how can i resolve my issue? I am expecting the tv to be repaired/replaced as soon as possible.

It has been 24 days and counting since i have requested for my refrigerator to be fixed. My refrigerator has been worked on twice and still no progress. A claim was made on august 18, 2017 and i was initially told that it would take 24 hours to resolve this issue now i am being told it can take 7 to 10 days. I will not be purchasing from lg again. I have told my friends as well not to bother with lg.

Dear sir,
I am attaching herewith the amc copy for my split ac. For all other details you can see the amc copy attached.
Now lg national service is denying for free service and they are telling us that this amc copy is not valid.
It is already done from their auto. Service centre. Why i will not get?
Thanks.
S k panigrahi
[protected]
[protected]

Hello i've provided my old lg window ac to om sai enterprises (An authorized service centre for lg electronics india) located at madhopur, sigra, varanasi. The have taken the partular ac for change of compressor since 5.08.17. But they are not respond in till now although already more than 15 days have been passed. Kindly take necessary action. The particular s they be provided while taking the ac are as follows
Job no. Rnp[protected]
Sl no 407aald001336

We have purchased an led tv from nandilath g mart from kochi and they have arranged a technician onsite for installation. We were shocked to see 2 engineers who dressed very un-professional and they were very rude at the very beginning they have asked us the place to install and we have showed them they said they cant install there they can only install where they show us and we were socked to see this kind of rude attitude we said we have paid money for this and we will decide where to fix. They said then you find some one else and they even shouted at us infront of all our family members and they left the house these are criminals and we wanted to know how a reputed company like lg can send this kind of gangsters to our house for installation we need an answer from you on this asap or else we are going to approach consumer court we are not going to leave this

To, date: 22/08/2017
Whomsoever it may concern

Sub: pathetic product quality / customer service

I have a google nexus 5x imei: [protected] which was working perfectly fine until i updated my device with your latest fota.
My device went dead post upgrading the software and post visiting your service center (Tcr: rgurggn/12815) they gave me an estimate of rs. 13900/- for pba and charged me for the diagnosis.
My device is not physically damaged neither water logged / misused, my device got bricked due to your software release which had bugs.
Please get my phone in a working condition like before at your own cost as i will not pay anything for which i am not liable.
Even your service center executives said that they are receiving many complaints related to this but they are only offering paid repairs.
When customer is not at fault and the problem occurred from your side then you people should take the ownership to resolve the same at the earliest.
I am waiting for the response from your side before escalating this issue in social networking websites and consumer court.

Dissatisfied customer
Rajat gupta
+91-[protected]

Dear
I had purchased nexus 5x on 24/02/2016 from jumbo electronics noida gip mall. I was happy and satisfied with phone but suddenly on 19/08/2017 my phone went off, i went to your service center sector 63 noida and asked what is the problem in the phone, service guy told me that it's motherboard need to be changed, he told me that your phone is under warranty till 23/08/2017 it will be repaired under warrant and asked me to come on 21/08/2017 with bill. I went home and searched the bill but couldn't find out, then i thought to enquire from the delear jumbo electronics about the duplicate bill, but go to know that it has windoff its business from india in jan 2017 itself. It was the dubai based company. I again went to service center in 21/08/2017 and met mr dheeraj center manager told him about the case. He bluntly told me that we cannot do it without the bill. I have been denied the warrant benefit ever after i m covered under it. Warranty can be checked through imei number. The part i. E motherboard itself cost rs 10600 as told to me by mr dheeraj.

I don't understand how not having a copy if bill can be justified in denying the warranty benifit. I have already escalated email to customer i'd and also talked to customer care several time but no solution was given to me. My warranty is ending on 23/08/2017 please help fast. I have the bank statement through which i paid the amount to jumbo electronics

I need urgent help

Shekhar singh
[protected]
[protected]

I have purchased an lg double inverter ac from bajaj electronics. Since the first day of installation it was not at all working and i have made many complaints regarding this issue and the response was very poor instead of many complaints the lg service is closing my request without any action and notice. My lg product is under warranty period, my issue is not resolved and i have been waiting since 4 months.

I have front load washing machine. Model code is f14a8rds29. Purchase date was[protected]. Now my machine is giving lots of trouble like vibration and it shifts from its actual place while spinning, literally 90° also. I had registered a complaint in navi mumbai's service center. They send 3-4 technicians. But nobody was able to solve my problem. I dialed mr. Pradeep atleast 10-15 times during this 4 months. Coz on toll free no when i dialed to register complaint, they ask me to call directly to mr pradeep as he is a head of navi mumbai's service center. But he never attended my call. Day by day the problem is increasing. And the service engineers are totally unable to diagnose it and solve it. 2-3 times they had charged visiting charge. But did not give proper solution. Now tell me what should i do in such case? Should i go to consumer court? So requesting you to solve my problem fully. Or give my money back. I will purchase some other good brand.

Dear team,
This is bringing to your kind notice that 2 month ago, i have purchase a 32inch tv but display of this product is not working properly some time it’s not responds as usual its goes on black like off screen or music mode. I have logged it’s complain 3 times in this regard but satisfactory and permanent solution of this problem is still pending. If it is time taking procedure please replace my product. You are also requested to take necessary & effective action regarding my problem rectification. This is my very bad experience to use lg product & services because i am facing such problem from day first of my purchase.

Name - jay prakash ojha
Last rpn.[protected]

I bought a lg 22 inch tv. Then i called customer care service regarding installation on 14 aug. They told me that it would be installed in 72 hours. But after 72 hours i did not receive any call. Then i called again to customer care, they gave me service centre no to call.. I called and the service centre person told me that he would come the next day. But it's been 4 days and i have not yet received any support or call. I called again yesterday to customer care and the person forwarded my call to his supervisor. The supervisor himself assured me that he will call at 1000 hrs today and tell me the status of my request. But he did not call. I am very disappointed with the lg customer care service. I had very high hopes of your company but because of such irresponsible behaviour of some of your staff your image is being diminished. As a customer i would like you to please look into this matter and help me as soon as possible.

We have purchased television from l g company model no: 43uf77ot serial no 508plht075457 dated 27th dec'2015. On 14th aug 2017, we tried to switch on tv but it was showing only the lg logo so we lodge a complaint in the customer care. Complaint no-rlp[protected]. Same day a technician named mr. Yogendra - mobile no - [protected] visited our house to check the fault in tv, he said that there is some issue with the panel and he will get it repaired with in 4 days. Again when today i called them to know the status he came with another technician called mr. Jayesh - mobile no-[protected] and informed us that the motherboard of the tv is having some issue and we have to pay rs.12000/- to get it repaired. When the first technician came why cant he tell us that there is the issue in motherboard and not in panel. Being having a big brand we didnt expect these kind of malfunction in the parts of the tv. Rs.12000/- is a huge amount to pay for repairing with in two years after paying rs.60000/- while buying the television. Kindly resolve this problem as soon as possible. Otherwise we will not be able to trust such big brands.

Hi,
My nexus 5x is continuously boot looping.
As checking in google forum got that the boot looped phones are getting replace.

There was mentioned as :-
If we have purchased it from google then google is replacing and if purchased from different seller, lg is replacing.
Hence visited to lg service centre (Apk technology, pune (Mh) but they told me that you need to change the motherboard which will cost inr 10, 000.

Then i called to lg service centre support on [protected] and they also don't have any idea for the replacement.

Also received a mail from lg that the warranty for nexus is 24 months.

Request to you please intervene on the same as early as possible.

Mobile details
Nexus5x 32 gb lgh791
Imei no : [protected]
Purchased date : 24-jan-2016
Amount : inr 31, 500

Thanks & regards
Rahul fulzele,
[protected]
[protected]@gmail.com

My tv had an issue. It was switching off automatically. I contacted lg on 2nd june 2017 at customer care. Technician came, he said that there is issue with motherboard it needs to be replaced. I said ok, 5-6 days later he came with the motherboard, he changed it but the problem didnt went away. He then unplugged the switch panel from the motherboard. And he confirmed that the problem is not with the motherboard but its with the switchboard which will cost me rs 2500. I agreed. 5-6 days later he came with the replacement part. While replacing the technician broke the led panel. Thankfully he accepted his fault and he arranged replacement of panel. Everything seemed to go fine by now. But after 10-15 days he said that he cannot find the panel through indi. So lg would replace the complete tv set. But, they said that 3d tv is not available then i have to go with 4k uhd tv. And told me to suggest them model number of tv in the range of rs.89, 990/- (Original cost of my tv). I suggested 49uj632t. A few days back they said that head office rejected that proposal and they can give me 43uj752t. To that today i said ok. Now the customer care is saying that they dont have that model. They gave me 2 options one of rs74000 and the other was of rs 71000. This is the worst thing ever happened to me.
They say that they will contact in a day, they never contact. Its me who initiated calls everytime. Just fedup with their service.
Every formality is done. Paid dd and other that are required for the replacement.