LG Electronics Complaints & Reviews

Sir i suresh chandra padhy, kella nagar, jeypore odisha has purchased an inverted ac o[censored]r company in the month of april 2017 through bsf canteen and was installed by the mechanic of lg. As he hasnt installed properly after few months water started flew inside the house. A month before this complained was filed and now after a month the same problem was observed i. E water flew inside the house. Now the mechanic is informing that it is not installed properly so the problem will continue till u dont reinstall it. Sir as we have already paid the charge of installation and the fault is of the mechanic then why should i pay again the charge of installation. Please solve the matter.

Dear sir/madam,

I have purchased a gl-i292rpzl. Apzzebn
Refrigerator on 31/03/2017 from aanjaneya enterprises, new international airport road, near kodigehalli gate, sahakar nagar bangalore -560092 ph : [protected]. [protected]@gmail.com.

During purchase they have told there is 5% cash back on hdfc credit card and i have made the payment through same.

But after 4 months still i have not got the cash back amount. I checked with retailer and since last 2 months they are just playing with me without any proper update. I request you to look into this issue asap and make sure that i get my cash back amount.

Kindly request you to acknowledge for this complain.

Dear sir/ madam, after calling customer care, engineer attended the call. Replace the part with cost rs.3250/-. But still the machine was not working properly. Again engineer came next day & replace censor with cost rs.1500/- & provide powder for cleaning washing machine with cost of rs.500/-. Now total expense occurred is rs.5200/-. After incurring huge amount, instead of better functioning, most function of the machine are not
Working properly. Engineer is not picking the phone. After that i had called to customer care for this issue. But still we have not yet received any update from customer care. We want to return back all our money as nothing have been done by appointed engineer. 1st day bill is attached for reference.

This is regarding lg complaint number rnp[protected].

I have submitted the compliant of my lcd on 3rd oct and no resolution yet.
I am daily call to customer care and always received single response that defective part ordered and part awaited. They gave me two contact no. Of service center but that number does not exist.
I would like to know what is the sla and by when i can except resolution since customer...

I had purchased 19inch lg monitor in december 2016 with three years warranty.in the month of september 2017 the monitor currepted and complaint done with[protected] on 19 september. Technician visited and recommended for replacement after that my complaint was closed on 25th without solving the issue, once again i had re complaints with[protected] on 26 september. The lucknow service center assured me that after dashahara they resolve the issue. Now it is high time till 10 october my monitor not replaced. Today once again assured early resolution of issue. I feel they are delaying the replacement, at lucknow no body tacking the responsibility to resolve the issues. This type of delaying tactic by lucknow staff of lg services center can not be appropriated.

I had brought tv 4 years back i had also purchased extended warranty for the same. It is having display issues and i have logged complain for the same with lg in warranty period. I am told that the parts are not available for this model and i am given buyback offer the offer given looks like slap on my face for buy lg tv. The value of my tv is less than 50% in just 4 years and the extended warranty offered by lg is a joke as it is of no use since the parts are not available.

Request you to look into this matter and guide else me if you think nothing can be done in this case please let me know on which office address should i courier my tv

Hello,
From last 1 month i was facing issue of corner burning, as you can see the attached images, so i was worried it was may be because of overheating of panel.

Now after a week pass, it was happening constantly with only 1-2 hour o[censored]se. My work is designing so that's why i had spent so much money on only 27" 4k monitor (27ud68p). Which was costed me around 32000.

So on 24/09/2017 i have registered complain no. Rnp[protected], and explain whole issue. The service person contacted and also verified the issue and then in 2 days he said that ill be getting replacement unit as the display panel is faulty.

Then the next day again i called to know status, he told me that the monitor i have is out of stock, so i have to wait for 1-2 week to arrange a replacement product.

But in just a week i received message that my issue has been resolved, so i thought, i havent received any replacement how it is resolved? So again i called customer service, they gave me new number for their service supervisor.

I called them he, said the model is not available but the replacement is approved so i just have to wait, but now its been 3 weeks, i need my computer daily, and its not even my fault, if company dont have replacement products, why would they even sell costly products.

I got call yesterday from the service team that they can provide free model replacement which is lower in model compared to mine, and they said it is the only piece in stock. So why would i even accept a downgrade model, while i am having 4k uhd model.

I either need replacement for same or higher or please refund me, instead of wasting time, please provide proper solution asap.

I hope this will resolve issue.

Thank you.

I am deepti mukesh (Customer of lg) from raipur (Cg). I have purchased lg washing machine for rs. 57, 000 in december 2012. Now my machine stopped running. I came to know by the engineer of lg that pcb has to be changed. Now i want pcb for it. But on enquiry with lg service center and it's customer care, i got the reply that pcb is not available with company and your machine is useless. And cce of company gave me option to exchange machine with company and company gave me 18% of total price of machine that will be only rs 8500 of rs 57000.
It's pathetic after spending rs 57000/- for washing machine and within 5 years it's useless.
I would like to bring into the notice of the authorities and people about the poor quality of the pcb in lg washing machine and how much the customers are being cheated after spending their money on products like these.

Thanks

Deepti mukesh harkhani

I am waiting for lg installation along with wall mount. I have called up the customer care more than 10 times. Every time there are promising that some one is going to address. Here is the request i'd.. Rnp[protected]. Looks like they have closed this and have opened the new one. Horrible and cheated service. Looks like something is wrong with lg.. Doubting it may go bankrupt or something. I never buy lg products from now onwards.

Lcd tv remote control signal recever in tv stopped working within 3years and lg has not yet provided the part even after spending 30 days and with raising several tickets.

Rnc[protected]

Gcp[protected]

The tv stopped working as on 09-sep-2017. Raised a complaint via local vendor from whoom i purchased the tv to lg. Some one from lg service center came home and identified that the tv remote signal recevier has some issues and said he will replace the part. Till date he did not get part from lg. I raised 2 other tickects mentioned above and till date again same answer. Call center guy is not of any help as they say there only there to register the complaint. From last 30 days we dont have the tv and lg is the reason for this. A mfs company.

I hope to find some respite here as soon as possible.

Thanks,
Shripada
[protected]

I have purchased a new lg refrigerator from rahul electronics mira road but the product was faulty since the purchase of date[protected]. Sales executive name - ramesh anuse, order no - ord1800227, voucher no - 1800247, invoice no - mrd/55, model code - gl-t322rhdx, item discription - lg310 ltrs refrigerator. Chassis no - [protected]hdzebn. Cost is rs. 30000/-. Payment dtls - csr[protected]/042017. Since then i have given several complaints in lg customer care and also in rahul electronic. Even i have complaint to mr. Shrikant, area sales manager ([protected]) but no response yet. Within 6 months, i am disrupted by lg product and its services for service center. More than 100 times i have visited rahul electronic, mira road, they just a technician to visit and repair from april onward every month technician has came to my house but the repair work is still pending. I fed up now and request to consumer forum to please refund my money or change the product of lg refrigerator. Within 6 months i harassed by lg product and also by rahul electronic, from the beginning to till date in my family every day problem is creating problem and nobody helped me yet. So i am requesting consumer forum to kindly look into this matter and resolve this incident at the earliest. I hope before deepawali, i assured that i am getting the brand new lg refrigerator or my hard earned money back from lg.

Contact details - naresh sharma
Mobile - [protected]
Email - [protected]@yahoo.co.in

I am writing this mail with regards to my oled curved 55' tv which stopped working suddenly on 30-aug-17.
I raised a complaint with the service team in chennai (Request number: rnp[protected] and the technician names harish ([protected]) visited my house to address the complaint and said it a problem with circuit board.

Next day the same service engineer checked and reported that the issue is not with circuit board but with the screen that must be replaced, also he checked for warranty and the tv is still under warranty hence he placed an order for screen part rnp[protected].

Service engineer said that it will take 10 days times for the screen part to be fixed and when i called him and checked he said they don't have the replacement part and he said that i will be getting a replacement of new tv.

I spoke to his team lead venkatesan on the status on the getting the replacement tv, he said the request has been placed and i will get a replacement tv as early as possible.

Then i called the customer care to check the status they said one of the admin person will call to fix the issue.

A person named sherif ([protected]) called me and said that my approval is still pending and will get in another 15 days of time. Rnp[protected] he asked me to choose a model and lg will provide the replacement.

After 15 days i called sherif but there was no response from him and did not pick my call and then again, i called up the customer care and i complained about the same and they gave me another number (Subramanian manager) - ([protected]). When i called subramanian, he said he will verify the issue and callback in 10 mins, it has been 10 days now still i have not got any call from subramanian.

Once again, i called the customer care and said the same to them as subramanian did not respond, now it’s been 1 month and 15 days still my issue is not resolved. Rnp[protected]

I want to know as who is the next point of contact to get this issue fixed.

I am not satisfied with the way lg team has handled my issue and i have been put into an embracing situation as i don’t have a working tv at home for a month and half now. My family is also suffering because of this as this was the only home entertainment for them. Lg must compensate for this loss. I hope lg management will help me getting this replaced. I paid almost 2.5 l for this tv and within 1 year 7 month i got this issue. During the time of purchase, i was promised that this tv will not have any issues for 10 years minimum and said it the fast-moving model but it failed i am not sure why they are making false promise and selling product to the customer, i will term this a day light cheating. I am completely not happy with lg.
I hope this lg management team will consider this and do the needful at the earliest.
Name of the service engineers and their phone numbers for reference
Sherif ([protected]), harish ([protected]), subramanian ([protected])

I got ota update for oreo 8 for my nexus 5x and it got installed and updated w. O any problem. But in a month, yesterday my phone suddenly gone black and has not started since then.

I'm able to reach recovery option but even after factory reset phone stuck on google logo and restarts.

I had not faces any problem since i bought it online from amazon. This is happened suddenly!

Not sure whom to blame.

Dear sir it has been past 5 years we had taken a machine after a month we started having a prob with it and jab bhi vo service center m gayi aur khrab ho k ayi hamna bhoat spend kiya machine p pr hamesha vo khrab ho jati thi apka service center ki traf s hmari machine exchange hoyi h aur ab machine 4 months s service center m h vo hmari return nhi kr raha h unhona machine k mazak bna k rakha h agar meri prob slove nhi hoyi tu ii m sorry i had to take a serious action iwill do a case against u i need a new machine from u as it is a mistake on ur part kindly check by complaint on ur system slove my prob as soon as possible

Employee complaint
In a very dissapointing situation have to bring into context that i faced a misbehaviour of lg employee i had complained on the issue of my television and got a call from lg phone no [protected] he asked me the model number and i told him that again with a rude tone he said aur kuch ni likha hai i said what you want model number you asked and i gave what you want be specific he said mu dikhane aaynge kya jitna pooche utna batao if this is the way employees talk then i am sorry of having all my appliances of lg having a dignified post in politics and having industry i know whats good and whats offendable

Hi,

I have a nexus 5x phone purchased in december 2015 from croma, kormanagala, bangalore. The phone is currently out of warranty.

Got an update for oreo last thursday and from friday my phone is struck in booting loop.

I took my phone to your service center in rajajinagar, bangalore on friday 29th september 2017 and they asked me to come back on monday 2nd october 2017 as they were closed for the weekend.

They confirmed that the issue is related to the update that i did for my phone. They asked me to send them the purchase details and i have mailed them the same. They informed me that this could be repaired under warranty if they get an approval from lg.

I was promised a call back but did not get any call back from service center at rajajinagar. Went back to the service center on wednesday 4th october 2017 and they said that i need to pay for the service. While checking with them also got to know that they have not checked the mail which was sent to them with the purchase details.

Called customer care on thursday 5th oct 2017 and they said that i would be receiving a call back. Did not receive any update hence called back on 7th oct 2017, they again promised a call back no reply once again.

Called back customer support once again and they gave the the area service manager no. Contacted rajkumar and he connected me to ashutosh kumar (Service manager - koramangala branch).

Ashutosh was rude and did not answer my queries. He said that lg is different and google is different and since the software update was sent from google lg is not responsible for the repair and i need to pay for service.

I need assistance from you people its more than a week now that ive been trying to get support and there is no support i purchased a high end phone but the kind of support i have got so far is far from satisfactory

Request you to look into this and provide timely assistance

Update 1:

Received a call back from rajan from the customer support department. He informed me that the final call would be taken by rajkumar / ashutosh kumar since they were from the technical team and he would not be able to provide further assistance as he is from the customer support team. He tried to conference the call once again to rajkumar / ashutosh kumar. He was unable to reach them and he promised a call back once again.

Update 2:

Rajan called back once again and he conferenced the call with ashutosh kumar and he was very rude and did not provide any satisfactory answer and kept repeating that i need to pay for the repair.

Finally he agreed to look into this issue and provided with an email id where we could send an email for him to check.

This is really frustrating for a customer who has been a lg customer for so long and has other electronic equipment's as well from lg to be treated like this and taken for a ride.

Ashutosh just wants me to pay for the repair and is not willing to even listen to the complaint and informed that lg is no way responsible for the repair as they did not send the update.

Completely dissatisfied with the support provided so far. Provided with wrong email id ([protected]@lg.com) by ashutosh. Email id does not exist. Unacceptable behavior your team for providing wrong information to your customer.

Lakshmi

Hi there,
I bought lg nexus 5x on dec, 4th 2015,

Please find attached the invoice.

My device is now affected by boot loop issue, i have verified it with lg service center. I've attached bill etc. Went to the service center. They are asking me to replace pcb for 10, 000 rs/-
Why should i pay when lg devices are having boot loop issues and it is company's manufacturing defect.

Also, when it is being repaired for free as per this article, then why am i being charged?:
https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Nexus-5X-hidden-w...⇄
https://www.theandroidsoul.com/lg-offering-free-repair-for-nexus-5x-units-with-b...⇄
https://www.gsmarena.com/newscomm-21829.php

Check user reviews here for boot loop:
http://www.lg.com/uk/mobile-phones/lg-H791
https://productforums.google.com/forum/#!topic/nexus/c6QZiNv1Syw

You are requested to kindly replace the pcb.

And it's my request to service center managers that they don't come up with the excuse "that this issue is not reported in india". There are many cases all over the net, i request service managers to google it once before coming up with this. I know this cause my friend experienced a similar case with you guys and our company had lot of lg phones wherein they are bricked due to this issue.

Thanks

Date : october 6, 2017
05 - brand new air conditions were purchased in july 2017. Various complaints made cnp[protected] on dt 30082017 and gcp[protected] dt 23082017 and gcp[protected] dt 26082017 and cnp[protected] dt[protected] and gcp[protected] dt 30082017
Numerous compliants are made and are closed without getting satisfaction report from me and without my signature.
Reference to the above compliant numbers still my two faulty brand new air conditions supplied have not been replaced. The lg representative took the inner unit for repairs and brought back and installed the unit. Another unit was found faulty and replaced with a new one but installation is not done. Lg technicians have installed pressure meter to check and was supposed to come for installation after 48 hours. Its more than 10 days now no one has turned up.
Various phone calls made by me are disconnected and not attended. Its implied that the lg technicians are harassing us as we have asked for the replacement of the faulty units.
My newly painted walls new house are yet to be painted as your technician have smeared their dirty hands all over the walls while installing and repairing the new air condition. None of the technicians are wearing gloves and other gears while entering the house.
Let me know what i should do next.

Dear sir,
I sent complaint to lg tv for repair of hdmi not supported, but they denied to not possible repair or no spare available.
My tv model is lg 32le5500.

Now video not work from any port. So please say how i get refund from lg company or how claim against lg company for rs.50000,
My tv value is 50000.
My name is yogesh thesia
Mobile no:[protected]
Email: [protected]@gmail.com

Purchased in 2012 and my ac is covered under amc my ac had a cooling issue few days back i had called to customercare number and registered a complain of it but even after few days my problem was not resolved when i called them back to know the status of my complain they said that they do not particular part available therefore they will deduct some percentage of the amc amount and will refund me the rest of the amc amount my question to you is the amount which i paid for amc was not to get refund back i paid because i wanted to cover my product with lg company for any further issues its not my concern if you do not have that part available it’s your responsibility to either repair my product or give me a new unit of it
Call me if you have any further question on it

Regards
Malcolm sadiq
[protected]