LG Electronics Complaints & Reviews

I have a lg monitor (19 inchi) which is bought in 2008, may probably. It does not working. So i called lg customer servise center. They came & told me that i have to change fullpanel & for that i have to spend rs.10300/- wheras the cost of the product was rs.[protected]. Natually i shocked to hear about that. Probably nobody will accept this proposal. So i was bound to rejected but for that they have charged rs. 250+18% gst=rs.295 without given me service & any lg compay voucher. Now the question is: is it justified? Without given me any service & without given me any voucher. Lg company service provider have taken rs. 295, it's a cheating. Lg company should deeply take care about it. It not axpected from like this giant lg company. It's shame.

Hi, at the start of this month (Oct'17) i had received a system update to migrate from nougat to oreo. The moment i updated to oreo, my nexus 5x has gone into bootlooping mode till today. I contacted lg service center at airoli, navi mumbai, they are stating that it cannot be repaired as i have exceeded the warranty period of 18 months. I had bought the phone on oct' 15.
Usually systems updates comes after testing the updates on all the phones, why was this not done on nexus 5x and if there is a hardware compatibility issues, then i should get the phone repaired for free or get a refund against it. I can share my imea number and other details on request, kindly help me get this sorted.

When most o[censored]s go to a shop to buy a TV, we look at the perceived brand of the company. While there are local assembled UHDTVs available in the market (Like VU, Micromax ) for one third the price of LG, Samsung, Sony etc. most o[censored]s still go ahead and buy the brand value. Why? Because we "TRUST" them with expectation that you'll have peace in your mind and the product will last for at least 7-8 years and good post sales services.

Like many of you posting here...I am also a victim of this cheater company called LG Electronics India. In my opinion this should be the WORST OF ALL THE CONSUMER DURABLE COMPANY operating out of India today. This has to be LG Electronics India. Let me share my experience with them.

I purchased a UHDTV 42UB820T sometime in Nov 2015. I never realized before the box was opened, that the warranty for such high end and costly TV set was just for 12 months. Which means that the company theoretically stands for you for just 12 months. Moreover the warranty conditions are ONE SIDED, you never get this information with the terms validated before you buy the product.

While there are low end consumer durable items like mixer grinders that give you 2-3 years of warranty. My 16K Faber chimney gave me 12 YEARS warranty and even changed the motor on the 9th YEAR. So WTF with this dog eating company?

Within 9 months after the so called "warranty period" my TV went blacked out. I raised a complaint RNP[protected]. The technician charged Rs.400 for the visit and assessed the mother board replacement. Again, we have to trust them. We do not know and validate if really it is the mother board or father board. He estimated a charge of like Rs.13, 100 (this works out to 20% of the original cost). Obviously like many of you, I was frustrated to the core.

I escalated this issue to their service center and after speaking to 3 people, they finally directed me to one Mr. P.Das who introduced himself to me as "Area Service Manager". My foot how it matters to me you can be anything in your stupid company, I'm your paying customer. He listened to me and my frustration and he was so magnanimous to offer me 25% discount of the spare cost (works out to Rs.10, 000). I straight way rejected his offer.

From that very moment I decided to teach this company a lesson of their life. They thought that will thrive on their malpractices in India taking advantage of our resilience. We pursue for some time and then accept the bitter pill. Many o[censored]s do not have the time and motivation to FIGHT these crooks.

I posted to their Facebook page: https://www.facebook.com/lgindiapage/posts/[protected]
You can see how people are frustrated with LG India. Note: They deleted some of my recent posts that might have affected their business.

I sent mails to their LG Communication SPOC, Ms. Neeta Lintz, sent mail to their Flat panel TV national head Mr. Anuj Ayodhyawasi. Subsequently yesterday (17/10/2017), I received a call from Mr. Shakeel Ahmed who introduced himself as LG service escalation manager from LG Noida office, he asked my perspective and I repeated myself once more about the one sided and irrational warranty period of 12 months for such a high value item, I explained why we go for a brand paying such a high price expecting that to work for at least 7-8 years, I also asked him if this is like buying a lottery that the TV may or may not work post the warranty period. He seem to be on my side while understanding my arguments and he promised to come back to me as the soonest.

While I still await to hear back from Mr. Shakeel, and expect LGE to make good my TV with their responsibility. I can’t understand one thing, if they are really customer friendly, why the hell they do not hold their spare vendors responsible instead of fleecing the customers for additional money? What is the differnce between a LG brand a that road side brand?

Or is it their deliberate ploy and a crooked business model to fleece and blackmail the customers? I can’t believe a company can survive with defects to this extent. This is the reason why people still trust Japanese brands like SONY, PANASONIC. I’m convinced now that LG India have setup a business model to deliberately have a sunstandard spare of the main board tht goes out after 12 months and then fleece the customers for another 20%-50% of the cost. #Shame on LG India.

Anyway, so what am I doing in parallel and going to do now?

1) I discussed with a private legal practitioner and I’m convinced that their warranty clause in not tenable due to its one sided nature and there is no agreement of acceptance from my side. It doesn’t implied that you’re bound to the warranty clause when you buy since the clause isn’t disclosed to you before the purchase, else my purchase decision could have been different.

2) Since my purchase was in Kolkata jurisdiction, I also submitted a complaint through their portal here https://wbconsumers.gov.in

3) I also raised a complaint here: http://consumerhelpline.gov.in

4) I have also written to the Deputy Secretary, Mrs. Sumita Dasgupta of National Consumer Affairs department http://consumeraffairs.nic.in appealing to regulate this huge consumer durable market and protect the consumers’ interest by putting a body like OMBUDSMAN to deal with cases like ours where the companies should declare MINIMUM USEFUL LIFE of the product and ensure they own that.

5) Finally if in a reasonable time frame nothing works out for me, I have decided to sue this company. I really have nothing more to lose.

6) If any of you wish to join my fight you’re welcome…I shall create a WAPP group, please reach to my inbox with your contact# to share further strategy to teach them a good lesson so they do not ever dare to under estimate the power of the common man.

#LG India Cheating customers
#LG India TV Mother board Scam
#LG India OLED TV Review
#LG India scamming customers
#Avoid LG India Products
#LG warranty scam
#Ban LG Electronics India
#DoNotBuyLGProducts
#JagoGrahakJago

I had purchased 32" lg monitor in mar 2015 with 2 years warranty. (Expired as per current date)

In the month of september 2017, the monitor corrupted (Display problem) and complaint done with rnp[protected] on 17/09/17. Technician visited on 19/09/17 and recommended for replacement and also paid service charge of rs.295. Since it was navratri (20th-30th september) period, i told technician that you can replace the part after navratri and technician assured me that after navratri they will resolve the issue.

Again on 04/10/17 11:00 am, i had re complaints with rnp[protected] is given to pradeepchanassery, mobile no - 88xxxxx198 (Supervisor of. Lg direct service center, navi mumbai)

On 05/10/17 06:00 pm (After 24 hours) i called person pradeepchanassery on his mobile number. This guy didn't picked up a call. After that i called to lg customer care on 05/10/17 06:44 pm and inform the same. Lg customer care person send the 1st reminder to respective service center (Reminder will guarantee that service center will call customer/party after 30 min of reminder).

Again i have been waiting to complete next 24 hours for call from either lg direct service center, navi mumbai or a supervisor pradeepchanassery. But no call, nothing. Again after that, i called to lg customer care on 06/10/17 11:05 pm and inform the same. Lg customer care person send the 2nd reminder to respective service center. Again no call, nothing. Once again after that i called to lg customer care on 06/10/17 07:30 pm and inform the same. Lg customer care person send the 3rd reminder to respective service center. Again no call, nothing.

Now it was high time till 09/10/17, my monitor part not being replaced, no call, nothing. Once again i decided to call and called to lg customer care on 09/10/17 09:50 pm, and told them that i didn't received a single call even after 3 reminders. This time, lg customer care person given me area manager mobile number. (Area manager name: sushil dharmik, mobile no - 993xxxxx74)

After that since 09/10/17 to till 17/10/17, i am calling this area manager (Called 10-15 times). But this guys didn't picked up even a single call. This is just ridiculous and worst ever attitude by area manager.

This type of delaying tactic by staff of lg services center can not be appropriated.

Damaged freeze delivered by dealer
Two days ago i have booked lg three sixty lt freeze model no gl-cfour zero two rpzu with lg showroom tarujit sweet home pvt ltd himatnagar on fouteenth october dealer has delivered it on sixteenth october today i e seventeenth october lg representative come for installation in presence o[censored]s he opened the packing at that time we found scratches on both the door as well as on side border of door and we have also noticed that freeze was not laminated i immediately talked to dealer mr ajitbhai he replies me to change the door and he told me that he is not responsible for damaging in transportation but that is rarely possibility of damaging during transportationni m not agree with his reply
When i have bought a new freeze then why should i accept damaged freeze i m a regular customer of lg as a top leading company i didnt expect this type of mischief i have doubt that they have delivered me second hand quality product so i have denied to install freeze n packed it again u can confirm it from your installation representative
My family excited to get new freeze on diwali fest but due to your mischief they were disappointed such kind of disappointment didnt expect from such leading brand i want quick action on this

I have purchased lg refrigerator from nandilath gmart thrissur, kerala and this get damaged 3 months back. Many time called to the dealer and service centre. The service centre technician came on 17th aug 2017. He checked the refrigerator and said the electronic parts get damaged and he will fix soon. He took advance money and not repaired till now. I am waiting for him from last 2 months and i called him many times. He is not responding. I don't know what i should do now to fix the refrigerator.

I called lg customer care as my micro wave stopped working on 9th october 2017 the technician came he confirmed that the part has to be replaced on saying ok he checked with his company and told me i had to provide the bill and the serial number and model number after proving it the company will replace or give me a depression value as the part is not available. After calling to the customer care center numerous times they provide wrong number or the the person does not answer

We bought LG DC FRIDGE GL-205XEDA5 (WB). We had issues in adjusting the temperature of our refrigerator(attached pic 1). In the auto defrost panel(attached pic 1) not able to change anything and the temperature we can't change from ECO --Cold --Coldest. As a result, the food and vegetable which we keep in the refrigerator are getting spoiled. We raised a complaint RMP[protected] in Aug 3rd week, 2017. Engineer came on Aug 19, 2017 and informed us that the panel(in attached pic 1) has to be changed and in two to three weeks he can change it with new panel. Also informed, he would charge 50% of actual charge (Rs. 150) for the second visit as he didn't do anything during his first visit(Aug 19th Visit). He collected Rs. 300 for that Aug 19th visit.

When I called the LG customer on 10th october and asked about the status of ticket RMP[protected], I was informed that the issue is resolved. I explained that the issue is not yet resolved and asked customer care to reopen the ticket. After an hour, I got a call from Service Engineer Aswin ( reports to Manivannan S) and he informed us that the panel is not available in the entire world. Hence he can't fix the issue. When I asked him about what would be the solution, he is not giving proper answer and responded that no solution for this issue.

On 11th october, we have been informed from LG repair people that we need to approach local repair service people(Non LG) to fix this problem.

Now, I would like to know from the appropriate people of LG to respond this email for the solution. Is that still LG stands on the 11th october information we received( approach local Non LG people to fix this issue)?

We are facing this issue for past two months. All our food and vegetables are getting spoiled.This is causing huge loss to us and providing the entire family to undergo severe mental stress.

Expecting a positive response for this and when this issue will be fixed.

Hi,

This is in continue with my previous request regarding "pairing problem with lg magic remote" having reference numbers as rnp[protected] and rnp[protected] posted on 25-sep-2017. I was told from local service provider that i got an approval for tv replacement. But they are not providing me the same model which i bought (42lf6500); instead they are asking me to go for other model. I have checked the model suggested by local service provider and found out that their price is approximate 10000 less that what i paid for my tv. Moreover, the technology of the suggested models is inferior to what i have right now.
I don’t know what the problem is, but i will not settle for less. As a replacement, lg should provide me the same model which i have. If that model is discontinued (Which i don’t think so as the same is available in the market), at least i would prefer a model having same specification or more. Kindly forward this to lg on an urgent basis. The problem is there from more than 25 days. Thanks!!

I have raised a complaint for my fridge bought in 2014 (Compliant no rnp[protected], raised in the name of my mother leena shah) which has stopped working. After multiple visits from the technician i was finally told that my motherboard needs to be replaced and an order will be placed for the same. The very same day my fridge, which was partially working (Working for sometime and shutting down after that) stopped working completely and tripped the main switch of my house.

On the next technician visit we were told that the compressor has stopped working and needs to be replaced. This would be done under the 10yr warranty of the compressor.

After multiple days and follow ups with higher authorities (The technician stopped answering his phone) we were informed that the compressor is not available for my fridge.

We were then told that we will be given a replacement fridge but at a cost of rs. 10, 000. We have not once asked for a new fridge but have always just asked to replace the compressor under the warranty.

We are in touch with mr. Rajiv and his team member mr. Vaibhav vartak. They have informed us that they can only provide us a replacement fridge as the cost of rs. 10, 000 and cannot provide us a replacement compressor for our existing fridge which still has 7 years pending on the warranty.

My concern is that why is the customer being made to pay if the company is unable to fulfill the warranty that it has given to the customer.

Regards chirag shah

It's manish gawde, [protected]

Complained to lg about my tv lg 32lh520d not working on 02.09.17.

(Under warranty)

Ur mechanic checked on 05.09.17 (Mr. Raj) & told panel has gone & will b replaced. On 10.09.17given a contact mr. Sameer dalvi. But not picking up call, contacted personally, he assured to arrange new panel or replace product. Bt till date, not made any contact with me or not even attaining my call.
After complaining at costumer care, mr. Sachin yadav called on 20.09.17 & assured to replace product. After calling several times after 2 days, he is also my receiving call, then again got a new contact mr prashant patil, said to be main person, who have given another contact mr prasad, who confirmed on 25.09.17 that procedure for replacement is carried out, & will be available in 3-4 days.
Since today morning (28.09.17), he is also not picking up the call, even none of 4 persons receiving call.
My mail to lg on 14/10/2017
W. R. F. My last mail on 28/ 09 2017 & complaint acknowledgement no.
Cn[protected]
Till date i had not received my replacement led tv or not even any feedback from your warehouse managers or company regarding thereof.
Your engineer mr. Sachin yadav had assured me that my complaint will be forwarded and solved before 07/10/17. But after 09/10/2017, i came to know that it is not yet forwarded and needed my adhar and pan (It was also known by my retailer - nandi electronics.)
I have also came to know that, there is same problem with 4 other customers.

Sir i suresh chandra padhy, kella nagar, jeypore odisha has purchased an inverted ac o[censored]r company in the month of april 2017 through bsf canteen and was installed by the mechanic of lg. As he hasnt installed properly after few months water started flew inside the house. A month before this complained was filed and now after a month the same problem was observed i. E water flew inside the house. Now the mechanic is informing that it is not installed properly so the problem will continue till u dont reinstall it. Sir as we have already paid the charge of installation and the fault is of the mechanic then why should i pay again the charge of installation. Please solve the matter.

Dear sir/madam,

I have purchased a gl-i292rpzl. Apzzebn
Refrigerator on 31/03/2017 from aanjaneya enterprises, new international airport road, near kodigehalli gate, sahakar nagar bangalore -560092 ph : [protected]. [protected]@gmail.com.

During purchase they have told there is 5% cash back on hdfc credit card and i have made the payment through same.

But after 4 months still i have not got the cash back amount. I checked with retailer and since last 2 months they are just playing with me without any proper update. I request you to look into this issue asap and make sure that i get my cash back amount.

Kindly request you to acknowledge for this complain.

Dear sir/ madam, after calling customer care, engineer attended the call. Replace the part with cost rs.3250/-. But still the machine was not working properly. Again engineer came next day & replace censor with cost rs.1500/- & provide powder for cleaning washing machine with cost of rs.500/-. Now total expense occurred is rs.5200/-. After incurring huge amount, instead of better functioning, most function of the machine are not
Working properly. Engineer is not picking the phone. After that i had called to customer care for this issue. But still we have not yet received any update from customer care. We want to return back all our money as nothing have been done by appointed engineer. 1st day bill is attached for reference.

This is regarding lg complaint number rnp[protected].

I have submitted the compliant of my lcd on 3rd oct and no resolution yet.
I am daily call to customer care and always received single response that defective part ordered and part awaited. They gave me two contact no. Of service center but that number does not exist.
I would like to know what is the sla and by when i can except resolution since customer...

I had purchased 19inch lg monitor in december 2016 with three years warranty.in the month of september 2017 the monitor currepted and complaint done with[protected] on 19 september. Technician visited and recommended for replacement after that my complaint was closed on 25th without solving the issue, once again i had re complaints with[protected] on 26 september. The lucknow service center assured me that after dashahara they resolve the issue. Now it is high time till 10 october my monitor not replaced. Today once again assured early resolution of issue. I feel they are delaying the replacement, at lucknow no body tacking the responsibility to resolve the issues. This type of delaying tactic by lucknow staff of lg services center can not be appropriated.

I had brought tv 4 years back i had also purchased extended warranty for the same. It is having display issues and i have logged complain for the same with lg in warranty period. I am told that the parts are not available for this model and i am given buyback offer the offer given looks like slap on my face for buy lg tv. The value of my tv is less than 50% in just 4 years and the extended warranty offered by lg is a joke as it is of no use since the parts are not available.

Request you to look into this matter and guide else me if you think nothing can be done in this case please let me know on which office address should i courier my tv

Hello,
From last 1 month i was facing issue of corner burning, as you can see the attached images, so i was worried it was may be because of overheating of panel.

Now after a week pass, it was happening constantly with only 1-2 hour o[censored]se. My work is designing so that's why i had spent so much money on only 27" 4k monitor (27ud68p). Which was costed me around 32000.

So on 24/09/2017 i have registered complain no. Rnp[protected], and explain whole issue. The service person contacted and also verified the issue and then in 2 days he said that ill be getting replacement unit as the display panel is faulty.

Then the next day again i called to know status, he told me that the monitor i have is out of stock, so i have to wait for 1-2 week to arrange a replacement product.

But in just a week i received message that my issue has been resolved, so i thought, i havent received any replacement how it is resolved? So again i called customer service, they gave me new number for their service supervisor.

I called them he, said the model is not available but the replacement is approved so i just have to wait, but now its been 3 weeks, i need my computer daily, and its not even my fault, if company dont have replacement products, why would they even sell costly products.

I got call yesterday from the service team that they can provide free model replacement which is lower in model compared to mine, and they said it is the only piece in stock. So why would i even accept a downgrade model, while i am having 4k uhd model.

I either need replacement for same or higher or please refund me, instead of wasting time, please provide proper solution asap.

I hope this will resolve issue.

Thank you.

I am deepti mukesh (Customer of lg) from raipur (Cg). I have purchased lg washing machine for rs. 57, 000 in december 2012. Now my machine stopped running. I came to know by the engineer of lg that pcb has to be changed. Now i want pcb for it. But on enquiry with lg service center and it's customer care, i got the reply that pcb is not available with company and your machine is useless. And cce of company gave me option to exchange machine with company and company gave me 18% of total price of machine that will be only rs 8500 of rs 57000.
It's pathetic after spending rs 57000/- for washing machine and within 5 years it's useless.
I would like to bring into the notice of the authorities and people about the poor quality of the pcb in lg washing machine and how much the customers are being cheated after spending their money on products like these.

Thanks

Deepti mukesh harkhani

I am waiting for lg installation along with wall mount. I have called up the customer care more than 10 times. Every time there are promising that some one is going to address. Here is the request i'd.. Rnp[protected]. Looks like they have closed this and have opened the new one. Horrible and cheated service. Looks like something is wrong with lg.. Doubting it may go bankrupt or something. I never buy lg products from now onwards.