LG Electronics Complaints & Reviews

Date : october 6, 2017
05 - brand new air conditions were purchased in july 2017. Various complaints made cnp[protected] on dt 30082017 and gcp[protected] dt 23082017 and gcp[protected] dt 26082017 and cnp[protected] dt[protected] and gcp[protected] dt 30082017
Numerous compliants are made and are closed without getting satisfaction report from me and without my signature.
Reference to the above compliant numbers still my two faulty brand new air conditions supplied have not been replaced. The lg representative took the inner unit for repairs and brought back and installed the unit. Another unit was found faulty and replaced with a new one but installation is not done. Lg technicians have installed pressure meter to check and was supposed to come for installation after 48 hours. Its more than 10 days now no one has turned up.
Various phone calls made by me are disconnected and not attended. Its implied that the lg technicians are harassing us as we have asked for the replacement of the faulty units.
My newly painted walls new house are yet to be painted as your technician have smeared their dirty hands all over the walls while installing and repairing the new air condition. None of the technicians are wearing gloves and other gears while entering the house.
Let me know what i should do next.

Dear sir,
I sent complaint to lg tv for repair of hdmi not supported, but they denied to not possible repair or no spare available.
My tv model is lg 32le5500.

Now video not work from any port. So please say how i get refund from lg company or how claim against lg company for rs.50000,
My tv value is 50000.
My name is yogesh thesia
Mobile no:[protected]
Email: [protected]@gmail.com

Purchased in 2012 and my ac is covered under amc my ac had a cooling issue few days back i had called to customercare number and registered a complain of it but even after few days my problem was not resolved when i called them back to know the status of my complain they said that they do not particular part available therefore they will deduct some percentage of the amc amount and will refund me the rest of the amc amount my question to you is the amount which i paid for amc was not to get refund back i paid because i wanted to cover my product with lg company for any further issues its not my concern if you do not have that part available it’s your responsibility to either repair my product or give me a new unit of it
Call me if you have any further question on it

Regards
Malcolm sadiq
[protected]

Hi,

I have bought lg 43lj617t tv on 5th august 2017 now i am getting display problem in it. I have complained to lg customer care but i am not getting any proper response from anyone. I need replacement for my tv since getting issue within two months. I have complained to regional manager and area sales manager also but didn't get solution. I hope you will understand the problem and solve the issue immediately. I have never seen this type of service in any company and very worst service from lg. This is not good for lg which can not solve customer problems.

I hope you will take responsibility and solve the issue.

Regards,
Shivappa

Hi team,

I purchased lg 42 lf6500 3d led tv last year in the month of april (Spent around 65k) and it was working fine until now and i was very satisfied with the quality of tv till date.

However, from past few days i have been facing issues while switching this tv on. It is not getting switched on in the first attempt but does gets switched on in the second one. My concern is with the warranty period which seems to have been over now (As its past 01 year).

As i have spent a fortune on this tv in the assumption and trust that i am spending my money on right brand and product, i request you to look into this issue at the earliest and as a goodwill gesture from lg, please waive off any charges (Which might incur in spare and services) as i am not in a position to invest more on this.

Looking forward for a positive response from team lg.

Contact no. [protected]

Dear lg team
Refer below complaint raised on 26th sept, 2017 for details no person from your customer has done a follow up on my complaint nor i got any call from any personal of service centre.
When i used to call only be it ur customer care or to the service centre only thing they used to give is false assurance that it will be solved.
Now it's almost 22 days i did my 1st complaint. Only the prompt thing that the after service sales team did is that they sent there technician and collected the visiting charge of rs. 350 without doing a single penny work.
I don't understand why it is so difficult for a brand like lg to get th parts to be made available for the oven which is hardly 19 months old model.
Now if the service work is delayed by one more day due to any xyz reason then i want my oven to be replaced. I am not left with any other alternative.
Made a very big mistake by trusting an lg product.

Complaint done on 26 the september
Dear lg team,

My lg oven (Model no. Mc2844eb) it's keypad is not working from 2 week. When raised complaint (Rcn[protected], technician told the keypad need to be replaced, which will take maximum 3 days.
Today 1 week has completed, still there is no response from anyone, when called be it customer care, service office (Crystal air-cool), technician, area service manager (Mr. Vinod) everyone is telling to call other person, not giving any exact reason why the work is being delayed
My regular domestic work is badly affected due to this.
Pathetic after sale service from lg.
Please solve my problem.

Lg team

Rnp[protected], was raised on the 27th of september 2017 and closed without providing the service on the 30th of september 2017. The comments by the service centre is, "customer has made the payment. Part pending". How can they close the complaint when they say the part is pending? Should the customer buy the part from elsewhere and then the service centre will provide their service?

Mr. Selvan, the area service manager is following the lines of the previous service manager, mr. Ajay with zero service and zero capability in handling customers. He was shouting and very rude to the customer instead of resolving the issue. What kind of managers have you got? Are you not capable of getting a good manager to serve your customers? How much is mr. Selvan paid by the service centre to stand by the service centre? There is definitely illegal financial dealing involved not to serve your customers, which can come to the limelight only when moved legally.

I was talking to mr. John das, the floor manager and he has asked me to take this matter to court. I want the senior management of lg to be aware of this and i will need your fax number to send the legal notice

Regards
Mrs. Jasmin

My washing machine has still not been repaired inspite of numerous complaints. My first complain number is np[protected]. This complaint is almost a month old. Not getting a response i made a complain again on 29th september. Complain number np[protected]. The technician just comes and goes away saying they need permission to repair the machine from the company because some sticker on the machine is torn. I have the original bill which has all required details. If the sticker was so very important i should have been informed at the time of purchase. The company should have made a more durable sticker.

Ipurchaged the lg refrigerater model gld372jhsldhs on 30thjune2016. It started giving problem in nov 2016 which was resolved by replacing mother board and the sensor panel. About one week back it again gives same problem of no cooling. I have got. Amc till 20.01.2020. Ihave complained but no body has attended so far.

Dr gitika pattnaik mobile no-[protected], 12 ganganagar, unit-6

Bhubaneswar-751001, odisha

Dear sir,
This is pankaj yadav from jabalpur (M. P)
It is a complaint against lg company whose tagline is life's good but making there customer's life hell.
I had purchased lg led tv on 25/09/2017.
Since then i had been in contact with lg customer care for wall mounting of tv. Most of the time there systems are slow and when it is up customer care executives are down. They put you on hold and then disconnect the call. When you speak to supervisors regarding your issue he provides with wrong commitment that in 24 hours we will contact you. I had been waiting for that 24 hours for the past 96 hours but it did not come yet. I would request you to kindly instruct lg company to send someone for wall mounting. It is a simple process they need to fix the tv on wall not on mount everest.

Mob.[protected]

I bought a nexus 5x in november 2015. I have used my mobile for 20 months. Now i got problem, service centre people are saying that 18 months warranty is completed for my mobile. They ar saying motherboard is to be replaced which cost around rs 11000. I have a small question for lg support team, if issue is happening because of manufacturing defect how the customer is responsible??
Why i should pay to fix manufacturing defect??

I bought nexus 5x around 2 years ago and now it is suffering from boot loop problem.
As the phone is not in warranty, lg wont't replace or repair it.
We know that boot_loop is a well know hardware issue so the lg should look in to this matter seriously and care about customer service more properly.

Please replace my phone or repair it for free.

Date of incident:30 sep, 2017
Email_id : [protected]@gmail.com
Phone number:[protected]

I alongwith my brother bought 32 and 40 inch lg smart tv from bhoomi electronics, borivali on 29th september and your mechanic had visited on 30th september, 2017 for demo. I was told by the tv dealer that at the
Time of demo, the mechanic will hand over the tv wall mount, your mechanic either handed over the tv wall mount and told that only at the time of fixing the he can hand over the tv wall mount, please look into the matter and inform me accordingly.

Sanjay
[protected]

Sir,
I am pratik ahamed on half of mr humayun reja (My father) from vill-beldangi, p. O-dangram, p. S-itahardist-uttar dinajpur, pin-733125.
In 29/09/2017 i made payment for refrigerator (Lg gl - b201apox) from your reputed authorized dealer from malda (Raj electronics) but they deliver wrong product (Lg gl-b201apdx) and they made serious mistake by doing (Changes in my bill without taking permission from me. Thay made b201apox to b201apdx. O to d) intentionally. I am just astonish how some from reputed band distributor do such criminal act.
So being old lg consumer my request is please take necessary step otherwise i have only way to register case against dealer at consumer forum which make damage on dealer and also your company brand image.

All necessary documents are attached
1. Original bill which i order
2. Which lg distributor's modified bill

Thank you

Hello, i purchased lg water purifier (Lg wp roufuv 73jw) from your reliance digital showroom at phoenix market city, bangalore in april 2016. I had also purchased 2 years extended warranty for this product. For about 1 year there were no issues.in apr'17, the pressure pump got damaged which was replaced, the machine has been leaking (Sensor damaged) & the lg service person is in & out of my house almost every week to fix one issue or the other. Finally i had to even take an amc with afzal traders, kolar by paying additional rs.6500 so that they look into our issue without delays. I would have made atleast 10 complaints to lg directly & to reliance with one issue or the other. The water leakage issue continues & i have just switched off the machine & has not been using it. Looks like the product is faulty & needs complete replacement.

I am currently facing boot loop issue with my 1.7 years old nexus 5x phone and not getting support for lg's manufacturing defect. This is now well known issue. This means lg products are made to last only for an year or two and whatever money you invested in lg phones, home appliances and other products are waste and no guaranty last for more than 1-1.5 years.
Now the question is,
For the common boot looping issue with lg phones why lg did not recalled or provided support to its customer? Many companies do that to keep product quality and reputation.
I communicated many times on customer care number, visited lg service center - direct service center, thermax chowk, chinchwad, pune and also communicated with asm mr. Balaji (Mob-[protected]) but it does not helped me.

I am catherine residing at no1 church road, crawford, trichy, tamilnadu, south india purchased a led through the invoice no 4795 tcr no ro41972 on 9th february 2015 from krishna electroniks, #9 south usman road, t nagar, chennai through the agency m. Veeramani, engg. Gnamate, sse/p. Way/01tpj. Order no was 31747 and delivery note 4795.

Few days back i had 3 to 4 white dots on the screen. I approached lg care and they sent a personal. He booked as per the

Job no rmp[protected]
Serial no. :412 plvc 017183
For the model no. 32lb550a fprcljl
Product : led tv

Replaced backlight with its part code agf 78400001

For the amount of rs 3200 with tax and other it was came around rs. 4000/- through the
Invoice no 02616
Tcr no. R0419772
Sac code 998715

On 5th september 2017.

From the condition went worse and one fourth of the screen covered with green colour and we were not able see properly. Again we contacted the personal he asked us to pay for 9000/- more to replace the screen. Already i have paid rs. 4000 and if i pay rs. 9000 it comes to the cost of the new led tv.

The personal did not find out the problem correctly and made it messy. Hence he led problem to the original cost of the new led tv same model. Hence, i request you to rectify the problem in your own cost. It is your responsibility to rectify the same.

Regards

Catherine.

Dear sir/madam
As i requested for the service of my lg refrigerator (Making sound behind freezer), raised a complaint on 5th sep and the service guy has reached my residence after my several call to the customer care. After he reaches he found that sensor problem in the refrigerator. He informed me that sensor has to be replace. When he came it was working fine with the sound noise in the behind freezer. After he went refrigerator was not working for till date. After that i again raised the complaint no one turned up to service for 5 to 6 days. Later mr. Ere gowda came and checked and informed that sensor is not fitting so i have to check with the company. Later he went to the service office and informed to me that heater, sensor & compressor is not working. Again after 3 to 4 days mr. Dinesh called me and informed that parts cannot be repaired and he confirmed that product can be replaced with the purchased amount + 10 % additionally to that. After next day he has informed me that cannot be replace the product with the agreed amount and told me that it can be done on depreciation basis.
As per my knowledge i have not asked them to replace the product first thing, they have initiated and taken the model number and agreed to replace. Finally they not giving any reports to me which has been done and not giving in writing to me which has agreed.
Not even sharing the email id or number of any service head to escalate.
This is against the policy and no proper response from the service team.
This has to be sorted on priority. It is almost 22 days over. Still not been resolved.
They trying to escape from the complaint.
Service people are telling that now company has told that not to repair the product and convincing for depreciation.

Request you to resolve my issues and further also it should not happen to the other customers also.

Regards
Naveen kn
[protected]

I am m. Kasi govinda rao, from anakapalle of visakhapatnam from andhra pradesh state. I have taken one 5.5 kg lg washing machine on 14.08.2014 with code no.[protected] of s. No.[protected]. At present machine is not working. I have given complaint to customercare on 12.09.2017. After 5 days one service engineer came and told that mcb is not working, you have to change new one.. Its cost near about rs.6500. I told him to order it and replace. He says with in 2 or 3 days we replace it. As on today no response from him. We are facing problems due to unrepair of washing machine. Daily we are calling to him, today will come, tomorrow will come, like that playing. But no use. Lg is a very big in all over india, but not able to attend small repairs of customers, it is too bad to say like this. Complaint no. Rnp[protected]

This is to bring to your notice that we bought a lg 65 inch ultra hd led tv model no 65la9700atr on 15th oct 2014 via invoice no arsindelajc14/13526. Further we signed an amc for the same on 15th oct 2015 for two years valid till 14th oct 2018. An amount of 15200 was paid for the same via cheque.

Currently the tv has got some defect where a large black patch is appearing on the display. A complaint was launched on 13th sep with lg customer care via complaint no rnp[protected] but the same stands pending.

Resolution awaited…