LG Electronics Complaints & Reviews

My is sanjay. B i purchesed an led tv on 26/9/17 model no lg42lb550a... Its my biggest mistake to buy it form lg shame on lg service... And higher authoritues who is not even fit for their job's. It is the 3rd time the tv is not working each time technicians form lg tv have some or the other problem. I guess all the parts hsve been replaced buy now. Now the product is not under warranty and the tecnichen is asking 50% of the tv cost to repair... And first of all it's tecnichen problem who has badly serviced last time... Who is not fit for their jobs... And i also tried calling higher authorities who is not even answeing the calls shameless ([protected]) & ([protected]) i will take serious action on lg.

Sanjay. B
[protected]

Email :[protected]@gmail.com

Contact number :[protected]

Description :in june 27th 2017 i have purchased the most costly tv, oled65e6t and it was installed on august 2017. Within one week first fault was found that picture was not coming.

We inform to reliance digital personal who done installation. He informed us that hdmi 2 port is not working &he changed set top box line to hdmi 3 port.

Last saturday it was happend. After only few days yesterday while watching tv first sounds was stopped & after few seconds picture also gone.

To day your service personnel come & tell us that this problem is happened due to malfunctioning of mother board. And fun is that it will available after a week. First of all i am not going to accept this kind of faulty product. I need replacement for the same.2nd i will not wait so much of time, all my home products are from lg. But why i will suffer so much with this kind of costly products. Please have a look and contact me.

I have purchased the lg g5 product 4 months ago. After updating the mobile to android 7.0 its giving alot of problems like battery drain, application hang and all. As per service center they dont have any solution for this battery drain, they just format the mobile and install the offline update. The main point is lg takes
Alot of cost for new mobiles and as the mobile is updated the main problem starts. They are not concerned about the bugs occurred in the android updates.
My contact no. [protected]

Hi all,

I'm sangita shaw, purchased lg split air conditioner in the year of 2014 october,.. I had made an amc on 14th jul'17. (Vide amc number: 15024027. On 4th sep'2017. I lodged a complaint to the customer care since my ac was not cooling.. A service engineer named nilay dutta had visited our house and seen and said that there is a leakage in the condenser unit, that needs to be replaced, which would be done shortly. After saying he left. He had never given any alternate solution till the time the parts are not available.. Again i had lodged a complain with the existing complaint number that how long it would take to replace the parts..in return the call centre had given the number of service centre and i had called them to get the alternate solution.. One of the person said that we can fillup the gas till the time you don't get the parts replaced. Initially i called mr. Nilay dutta to fill the gas, in reply he said that it would be chargeable even if my machine is under amc, then again i called the customer care and on that request the service engineer mr. Tapan mandal to filled the gas.. He said i will fill the gas.. Since there is a leakage, the gas might not stay.. As soon as it finishes you inform me. After 5 days on 16th sep once the cooling had been stopped, again i called mr. Tapan, but he also asked money for it.

I again had called the customer care, i had been promised by them that somebody is going to call me.. Till date no solution had been given. My 5 years old kid is suffering with us not able to sleep for somany days as we stay in the 5th floor, it is impossible to survive without ac. It is a necessity for us.

My question is to lg, when you are selling ac, why don't you have parts available with you... Even if you don't have the parts available then why don't you have alternate solution available. Is it a wrong decision that we had taken to purchase lg products?? I never had any issue with lg washing machine.. But when i'm facing problem with my ac,, the kolkata narendrapur service centre is behaving horrible.

If my service is not done i'm going knock consumer forum.

Hope to get your kind cooperation

Sangita shaw
169, n. S. C. Bose road,
Sherwood estate
Block p, flat -4f, lobby-2
[protected]

Respected sir,

I have purchsed led tv 32 inch model no 32lb530a from lotus a. B. Road indore
Address 182/2/1 chhoti khajrani ab road indore dated 10/08/2014

Yesterday my tv display screen was not working

At the time of purchased i was told by lotus official that lg led will work 10 years there will be no problem in 10 years

And know this product is out of order within 3 years

Sir lg is a big brand and its surprising me that my tv screen is not working
Within 3 years

Sir please send your official to check my tv as early as possible

Best regards

Omprakash kasediya
F 49 ii lovkush awas vihar
Sukhliya indore

Mobile no [protected]
Complaint date : 18/09/2017

In reference to my call i got a call from customer care and he told me they can't do your servicing of ac without getting charges whethter your ac is in warranty or not. You have to pay charges.
I don't know how should i pay labour/services charges in 1st year warranty and forcibly they have closed my call without rectify my ac problem during 1st year warranty.

I've have been tricked with the mobile device. The lg company says on their
Website that the device nexus 5x with the indian variant model number is lgh791 but the device which i purchased is having the variant number lgh790 which is u. S variant number. My device ran into a famous bootloop problem highly faced by the user of this device all over the world, and so the service centre people says to change the motherboard which will cost me around rs.15000. If it was to be a motherboard of the indian segment it would have costed me a bit less and chances are that the original board might not have faced the problem as it faced right now. If the device is purchased in india so it should have the motherboard that lg says on the website made for india. Also the imei checker shows some different stats when checked online about the details according to the imei. I want to sue the company for giving me a u. S variant device which was supposed to be indian variant device.
Bought this device from snapdeal india.
I want the company to compensate for the problems that i faced due to this device, lg and their services.

When i open try to open door of refrigerator in morning it was not opening sound comes of something stick inside and when door open i found the area near defrost button completely burn plastic get melted see attached photos and study the case to completely avoid such fire inside refrigerator. show this to your qualified top most design team and give me clear justification why this happen. waiting for reply

I purchased a top load true balance lg washer from Hahns appliance warehouse in Tulsa, Ok.
The first one had a water valve problem immediately and they fixed it but then the water sensor went out and they decided to replace it.
The new one had immediately a problem turning on. You had to unplug it for 10-20 seconds and plug it back in.
My point is lg products obviously are not quality products.
Beware when shopping for lg products.
Customer service is not the best.
I got laughed at by someone from India customer service.

A technician while visiting at our home first time then he said that we had to replace an led backlight of cost 4000rs after ordering those backlight then after he said your led panel was damaged you need to change it which are of cost 14000rs and led backlight of our TV model is not available anymore. So my complaint is that if LG is not having parts of our TV model then why we are paying for that it's not our fault.And plz send a skilled technician who can able to solve problems

My nexus 5x went into bootloop immediately after installing Android 8.0. The service centre says it's a motherboard problem. Apparently, it is a global issue and LG has a refund/replace policy in many countries. However, no such support in India. This is a wrong and discriminatory policy against products being sold in India. Why should the customer have to bear extra cost for a manufacturing defect by the company? The defect has been acknowledged by the company and they are now blatantly trying to get out of taking responsibility for their mistake. This is a poor customer practice and the company needs to replace damaged products made by them

I have bought lg ac six months back.. After 6 months it has stopped working..

I have submitted complain via toll free number of lg

Their employees has visited for inspection.. They say next day our technical engineer will solve issue...

After that new technical visit.. He says new technician will solved your because it is under warranty

Are they not aware before visit that the product under warranty or not

Why they have different team for warranty and no warranty

They dont have proper complaint management system and working like lala management

Problem is still unresolved

Hi, i bought led from dubai model no. 50lb5800-ta before 20 months with international warranty. So now from last few days it is automatically shutdown and back light led bulb issue started. So lg service center told me its mother board issue & back light issue. But mother board are not available in india. If parts are not available then why lg selling product with international warranty. Now i am thinking to take help of consumer court & social media to resolve this problem.

Dear lg manager.

I have purchased lg split ac 5 months back. We found ac not cooling properly. We complaint lg. Lg engineer attend the call and asking for service charge rs - 1700. Kindly do the needful and resolve my problem. I have all lg products at my home. And i am very happy customer for lg. Why this time lg not providing good support to my ac.

Ac is on warranty and this 1st complaint in 5 months.
If lg product under warranty why should i pay the charges.

Kindly take on priority and resolve my problem.

Complaint no# rnp[protected]

Thanks
Sanjay dua
Mon - [protected]

I have brought tv with 25, 000 rs in 2013 and now the display is not coming. Lg technician came and he is saying like, you have to change your complete panel and its cost is 15000 rs... Tv cost is 25000 and repair cost is 16000... If any middle class person can buy this type of tvs, what is his situation.

I am feeling very bad about lg products... I will never buy lg product in future.

I had complained on 11.08.2017 for my led product no. 32lh512a. My complain receipt number is rnp[protected]. My complain has not been resolved yet but on the internet my status of repair service shows completed, which is completely wrong. How can the status of my repair services be shown completed without completing the repair of my product. This is completely wrong practice of a renowned company like lg. My contact number is [protected]. Kindly arrange to solve my problem as early as possible. For your kind reference we are attaching the status report downloaded from the lg website.

I am constantly requesting to repair my fridge for last 45 days it was also taken to lg workshop but they have returned it without doing any thing also taken repairing charges from me. Since then i an constantly requesting to many people in lg to help me but no body is taking care kindly help me i am agree to pay all charges for repairing which will be incurred further. Lg people are compelling me to take my case in court for getting justice.

I have purchased lg 43lh547 model led tv on 17.12.16. Recently i have problem with display and contacted for service on 05.09.2017. The complaint no. Is rnp[protected]. After inspecting unit, the service person wants to replace t-con card (Display card) to solve the problem. He visited with new card on 08.09.2017 and replace it. But, the problem was not solved. He said, the display panel should replace to solve this issue as the card is not supportive. I have purchased the tv with 38000 rs and within one year your are replacing 80% of tv accessories to solve the problem. What kind of assurance will provide you if it is not happen again.. Every time i have invest the 80% cost of tv for every year??? So, kindly see this issue and i am expecting some assurance from your there side or replacement.

1. Reference our complaint numbers rnp[protected] dated 06 april 2017; [protected] daed 26 july 2017;[protected] dated 22 august 2017.
2. Problem / complaint - excessive cooling, moisture accumulation and food spoilage.
3. Despite repeated complaints and visits by lg personnel, no improvement in the problem.
4. We have been repeatedly informed that the matter is under consideration for replacement, but no further progress thereafter.
5. Contact number of pune service executive, ms sarika bhosale - [protected].
6. Model no. Lg ffref gl-1472qpzl. Dpzzebn.
7. Date of purchase 06 oct 2016, with one year warranty.

Dear sir/madam,
I am registering Complaint regarding the price of lgTV. On 9th of this month we purchased lg 32" LED TV model no. 512A from one of lg dealer in Ambala cantt.He sold this product to us worth Rs 19500 and same model the other dealer is selling worth Rs 18600.As GST is implemented everywhere, the price should be same.
Do some needful action