LG Electronics Complaints & Reviews

I bought lg washing machine fh0b8ndl2 on 19th august 2016, the plastic drum inside the washing machine broke and water is leaking. Lg server center wants me to pay for the service charge saying plastic items not covered. I read your warranty documents and it doesn't say the same, there are some parts states in the document but not a plastic drum. This is my complaint number rnp[protected]This is my second complaint). I need this to be fixed and an explanation why there is a discrepancy with lg website / lg warranty document vs the service center

I bought this product on 05/08/2016 from rk electronics's 77 rampuri kalkaji, new delhi-110019.
Invoice no.:88919
Model no: 32lh517a. Atr 32" led tv lg
This product was done proper working on 10th months. But suddenly after few days of not proper worked, color screen not be clear, screen blur, screen hanging, sound problem ect. I lodged a complaint for the same with customer service and mr. Yugender ([protected]) visited and did changing some components but after that not proper fine my tv. I have complaint again five times but not action any engineer from lg company at my home visited.

It is requested that kindly replace the tv as we are very defective all parts in this led tv...

I bought this product on 27/04/2017 from juneja's circuit mall (P) ltd, sector-8 c, chandigarh. Serial no: 47901 trn: [protected]
Installation of the product was done on 29th april' 2017. After few days of installation, the product stopped giving cool air. I lodged a complaint for the same with customer service and mr. Gurtej singh visited and did some cleaning in the filters. After that there has been leakage of carbon monoxide gas from the ac. I have complaint thrice for the leakage of the gas from the ac.
Once it leaked in the day time, we thought as some animal has died nearby or in the room.
Next it leaked in the middle of the night. We shifted the kids to the other room in the middle of the night, we could have died in that air if we wouldn't had reacted on time.
Today there is again leakage of gas. It has a very bad smell as if some animal has died.
It is requested that kindly replace the ac as we are very scared to use the ac with such a bad smell.

Kind attn: l. G team

This is regarding my compliant no.[protected] dated 12/07/2017 regarding microwave keypad was not working properly and second compliant no.[protected] dated 26/07/2017 regarding heating problem.
We would like to clarify you that in our first complaint there was no heating and noise problem only problem related to keypad but after replacing keypad some other problem has been started in microwave like heating, loud noise, sparking earlier there was no such kind problem was happening in our microwave.
And all this happen because mishandling by lg engineer during replacing keypad.
As during second complaint when lg engineer open the back panel of the microwave we saw that some wire was not connected with keypad so there is probability that because of non connection and wrong connection of wires with keypad this problem is happening with our microwave and same remarks we also mentioned in job sheet of visiting engineer also, but they are not ready to accept their fault and saying there is no connection of wrong connection/non connection of wires to heating and noise of your microwave.

So would like to ask lg team is relay there is no problem if wire is not connected properly or some wire even is not connected in the machine as a laymen any one can understand that all this happen because of mishandling by lg engineer but your team is not ready accept their fault and trying to misguide us as we are not very technically sound and unable to understand technicality of the machine but this much we can understand if wire is not connected properly or wrong connected then it can damage your machine and result is in front o[censored]s my microwave is not working now.

So we hereby request lg team kindly look in to the matter on priority as we are your loyal and old customer and using your range of product from long time.
And this type o[censored]nprofessional behavior of your technical team can damage your market image very badly.

Sorry to say but this kind o[censored]nprofessional ethics is not at all excepted from lg.

Looking forward your kind and quick response on our complaint and a word of conformation highly appreciated.

—
Thanks & regards,

Vibhor misra
B-455a, sector-19 noida-201301
M-[protected]

This is santosh from kurukshetra.
I have purchased a brand new lg fridge of model number gl-t372etmx bill dated on 23/06/2017 from a dealer named as neelkanth enterprises located at kurukshetra. Invoice no. Ned/17-18/0527, of rs 41500/-inr.
Since they have installed the fridge at home, we have been facing problem with the refrigerator. We found the rumble tumble sound is coming underneath/back of it and realized it must be the compressor. We have complained several times, almost 5 times, the technician came but they are unable to fix it.

It has been a couple weeks, we waited to see if the noise stopped but it is still there whenever the refrigrator runs. I can hear it almost two rooms away.
I had made a recent complaint under complaint no. Rnp[protected]
But the technician did not come...
Please entertain our complaint and fix the problem as soon as possible or replace it..
Thanks

I'm so tired of complaining this issue since six months. I have been a lg well wisher before but not now because of the sick service and rude manner behaviour of your area service manager mr. Antony prabhu a [protected]. This is bad and rude behaviour from lg team. He was very rude and disrespected me.. I want justice. Why lg have to keep worst behaviour employees.. I will file a complaint in consumer court if my matter will not get resolved. Iam registering complaint my 49 inch tv from second day of purchasing. It has just become 6 months that i purchased a new tv, for 2 years warranty you are giving and this is the kind of service which you are offering. I demand for new tv from you in this case as your dealer has given us the one which was already damaged. I expect a favourable reply from your side as the manager antony useless.

My contact: [protected]

I am using lg microwave rarely and one day it stopped working. I compliant to lg care on 30th june and technician visited the place after 16 days on 16th july. After that he said the some part has got problem it will be replaced, after 10 days he came back with 2 pcb and replaced both of them and charged me more than 2000 rs. Including service visit charge for such a bad service. Even though problem is partially solved and they have closed previous complaint without my consent. Now i have to open a new complaint on 27th july which is pending. Lg has worst service among all home appliance companies available till now. I suggest not to use lg products anymore as you will suffer a lot due to very horrible quality and in-competent technician service.
I have escalated the complaint on email/social media but they stick to there bad response

I purchased lg charcoal oven last june 2016. I had used it only very few times since then. Now it is not working. Last month, i was trying to reheat the food and found it is taking more than the usual time. But i never expected that it is the starting of some serious problem. After a couple of days i found that it is not at all heating up the food. I put a complaint to lg and their technician came and told that the front control panel is faulty and has to be changed. The amount he told was 5000. I was really upset that within one year of purchase it is not working and saying that it is out of warranty just by a couple of days since i was late to register the complaint. I requested them to help me since it is not a problem caused by me but the poor quality of the machine. Since there is no response from them i dont know what to do. I have spend a huge amount for this oven. I trusted lg due to their supposed quality of products but now i feel duped. Expecting help regarding this issue. Thanking you.

Greetings...

This is ameen faiyaz from belgaum karnataka.
I have purchased a brand new lg fridge of model number t522gn51 bill dated on 22/10/2016 from a dealer named as v. K. Virupakshi & sons located at belgaum karnataka. Bill no 2067, of rs 52000/-inr.
Since we have installed the fridge at home, we have been facing problem with the cooling and the moisture accumulation on the trays which is spoiling my vegetables and things kept inside...
The company people say moisture does comes but being practical moisture comes but not in a huge amount..

The executive has even taken the pictures of the fridge...

I have lodge a complaint in consumer helpline.. My complaint number is 354368
My request to u is simple either repair it or replace it.
If not i would be forced to lodge a complaint and a case in consumer forum...
Hope to hear it from you as early as possible
Bz i have been fed up with the daily follow ups...

Greetings...

This is ameen faiyaz from belgaum karnataka.
I have purchased a brand new lg fridge of model number t522gn51 bill dated on 22/10/2016 from a dealer named as v. K. Virupakshi & sons located at belgaum karnataka. Bill no 2067, of rs 52000/-inr.
Since we have installed the fridge at home, we have been facing problem with the cooling and the moisture accumulation on the trays which is spoiling my vegetables and things kept inside...
The company people say moisture does comes but being practical moisture comes but not in a huge amount..

The executive has even taken the pictures of the fridge...

I have lodge a complaint in consumer helpline.. My complaint number is 354368
My request to u is simple either repair it or replace it.
If not i would be forced to lodge a complaint and a case in consumer forum...
Hope to hear it from you as early as possible
Bz i have been fed up with the daily follow ups...
Follows are my complaint numbers
Rnp[protected]
Rnp[protected]
Rnp[protected]
Rnp[protected]
Rnp[protected]

My contact number is [protected] /[protected]

Please kindly give me a solution for it

Dear sir,
My tv got faulty since 21-07-17. It was purchased from ashirbad electronics, tezpur, assam on[protected]. I have given to bhargav traders, authorised service center, tezpur, for repair. But they could not repair till date for want of spares. Pl take urgent action for early repair.

R newar
Tezpur, assam
Email - [protected]@gmail.com

Last year i have purchased a new led 42 inches model 42 lb550a_ta its been only one year and one month that suddeny i started noticing that some 10-14 white bright spots from inside the screen started appearing on the screen. To this i lodged a complain regarding this on customer care, the first thing i noticed about attending the complain was quiet delayed as it took them two days to attend and secondly when they visited they told that the screen has to be replaced which would cost about rs 25000.
Its like what rubbish half the price i have to pay for getting it repaired wherein tv was not at all mishandled or any other thing of such sort.
I would really say that lg has really very very pathetic and poor products and very very nonsense service.
I am really annoyed for this lg product and regretting for having purchased the product.

I have purchased the lg double door refrigerator from lg showroom just before 15 days. From the day of purchase i found water leakage from the freezer door.
So i filed complaint to lg. So my experience with lg was as follows,
1. I was busy with my office work & could not get time to call lg. And i use to forget it. So i just put a online request for a call. I never got a single call from lg even though my request of call was submitted successfully.
2. Then i called lg customer care and selected marathi langague. But my call was received by hindi guy and he was telling me that i am not comfortable with marathi. So please talk in hindi. I dont know who is providing service to whom. Here call center representative's comfort is more important than customer. He was least bothered about whether customer is comfortable with hindi or not.
3. Service executive came for visit and checked the refrigerator. Changed some settings which were set by him only during installation & demo. He told me to check the performance for 2 days and call back if problem will not solved.
4. After 3 days, i called him as there was no any change in refridgerator. He again told me to re-file the complaint in lg.
5. I again called the customer care center. Again same problem with langauge. I could not understand why lg has kept option of langague marathi if they dont have people who can talk in marathi.
6. The customer care executive was very rude & giving instructions to me that how to talk to him. I told him to transfer the call to his senior person. He was not ready for it at all. After some time with lot of arguments he transfered my call. Then his senior took my request.
7. After 5-6 days from this call, i got call from lg & the customer care executive was asking me that when you want the technician at home. The fact was in these 5-6 days nobody was called me or nobody was visited my home for service. I told her that madam please send your technician on saturday as i will be not at home. She told me to call lg customer care again on friday. I said her that i dont have this only work to do. As i have already filed a complaint and your technician was not came to my place or nobody has called me for appointment, my request should be alive and you have to send the technician without my call on friday. She just said ok & put down the phone.
8. But within few seconds i received a message from lg that my request is closed as technical appointment is over 5 days. But i could not understand that how the request can be closed even though i have not received a single call for appointment.

I bought the lg 42 in led tv (Model: 42lb5510) on 15/03/2015. It has been 2 years. Few weeks back, all of a sudden white spots of one rupee size started appearing vertically and consequently numbers of the spots are increased.

How can we trust on lg products.

Request to solve asap.

If we need to repeately pay money in this type of complain than request to take back your tv and give us 85% over money because u r not giving 100% as our worrenty period is gone.

I bought the lg 42 in led tv (Model: 42lb5510) on 15/03/2015. It has been 2 years. Few weeks back, all of a sudden white spots of one rupee size started appearing vertically and consequently numbers of the spots are increased.
So we complain for the same. Company person has visited. He solved the complain and within 10 days same spot has been occurred on the tv.

Now how can we trust on lg product.

This is really a worst quality and i have to pay rupees frequently in 10 days.

Sir i have lg washing machine model f 1256qdp5 i bought it from anil electronics m g road agra on date 29 01 2013 bill number si 3530
On date 16 06 2017 i send washing machine for repair to lg service center 11a kishan garh idgah agra receiving slip number 786 after 4 days service center representative said part is not available we cant repair it collect your machine
After that i buy one more lg washing machine from anil electronics but when i talk about old machine he said go to lg service canter saket mall agra and talk with jitendra kushwaha mobile [protected] after that i go there and meet jitendra kushwaha and have lots of discussion he said give me time i ll try to arrange part next day he call me and said part is available and u have to pay around 8000 i said ok after that one more call come and said body of washing machine also in bad condition it must change 4000 aprox for body i said ok
But today 14 07 2017 i call to service center idgah mobile [protected] and ask for my washing macine he give me other name aasif and mobile number [protected] and said talk with him when i talk with aasif and ask about my machine he said it cant be repair please collect your machine then i talk with jitendra kushwaha and talk him about machine he said give me time after one and half hour he said part will come tomorrow and we ll inform u in few days
Sir lg service center staff is not responsible and making confuse and mantel harassment
Please take action again it as soon as possible

Dear sir,

Please find the trailing mails.

I have been following up for the below issue from 19/06/2017

Till date i haven’t received any positive response from lg

This mail is to inform you that, i am forced to act legally for a decent compensation.

Also in effect, with regards to the kind of reply we got from lg and considering the lack of effectiveness of your customer support team, myself has passed a resolution to not to buy lg products hence forth.

Regards,
Prabhin cp
Deputy manager
Innovative testing
[protected]
Mob-[protected]/[protected]

From: serviceindia [mailto:[protected]@lge.com]
Sent: tuesday, july 11, 2017 2:46 pm
To: prabhin cp (Innovative testing - pd)
Subject: re: request support for getting the mobile back from the service center

Dear customer,

Greetings for the day!!!

We would like to inform you that your case is in follow up with us and our concern person will contact you at the earliest.

Thanks and regards
Lg service


From: prabhin cp (Innovative testing - pd) [mailto:prabhin. [protected]@ashokleyland.com]
Sent: 11 july, 2017 8:32 am
To: indiaservice/local employee/lgeil it team ([protected]@lge.com)
Subject: re: request support for getting the mobile back from the service center
Importance: high

Dear sir,

Please find the below mails. We are not getting any updates on the below issue.

Kindly acknowledge this mail request and explain the actions taken on the below request within 24 hours.

Thanks and regards,

Prabhin cp

From: serviceindia [mailto:[protected]@lge.com]
Sent: tuesday, july 04, 2017 11:16 am
To: prabhin cp (Innovative testing - pd)
Subject: re: request support for getting the mobile back from the service center

Dear customer,

Greetings for the day!!!

We would like to inform you that your case is in follow up with us and our concern person will contact you at the earliest.

Thanks and regards
Lg service


From: prabhin cp (Innovative testing - pd) [mailto:prabhin. [protected]@ashokleyland.com]
Sent: 03 july, 2017 10:37 am
To: indiaservice/local employee/lgeil it team ([protected]@lge.com)
Cc: [protected]@gmail.com
Subject: re: request support for getting the mobile back from the service center

Dear sir/madam,

Spoke to mr. Antony prabhu a. He suggested us to contact service manager in charge for palakkad (Kerala) region.

Please note that i already spoke with mr. Viju (Current am) – [protected] and the feedback mentioned in the trailing mail dated june 23, 2017 12:22 pm

Request you to share the contact details who can really help un in this regard.

Also share the complaint reference number for my future communications

Regards

Prabhin cp

From: serviceindia [mailto:[protected]@lge.com]
Sent: saturday, july 01, 2017 4:49 pm
To: prabhin cp (Innovative testing - pd)
Subject: re: request support for getting the mobile back from the service center

Dear customer,

We have forwarded your issue to concerned area service manager to take an immediate step (S) in this regard.

For any query regarding your complaint contact our area service manager mr. Antony prabhu a on his mobile number [protected]

For any further assistance please call us on[protected]/ or write to us at www.lg.com/in

Earnestly soliciting your patronage and assuring you of our valuable services at all times.

Thanks and regards
Lg service


From: prabhin cp (Innovative testing - pd) [mailto:prabhin. [protected]@ashokleyland.com]
Sent: 30 june, 2017 11:52 am
To: indiaservice/local employee/lgeil it team ([protected]@lge.com)
Cc: [protected]@gmail.com
Subject: fw: request support for getting the mobile back from the service center

Dear sir/madam,

Kindly let me know the status of my complaint

Regards

Prabhin cp

From: serviceindia [mailto:[protected]@lge.com]
Sent: friday, june 23, 2017 5:27 pm
To: prabhin cp (Innovative testing - pd)
Subject: re: request support for getting the mobile back from the service center

Dear customer,

We acknowledge your concern and we have forwarded it to our branch office in order to take an immediate step in this regards.

For any further assistance please call us on[protected]/ or write to us at www.lg.com/in

Earnestly soliciting your patronage and assuring you of our valuable services at all times.

Thanks and regards
Lg service
From: prabhin cp (Innovative testing - pd) [mailto:prabhin. [protected]@ashokleyland.com]
Sent: friday, june 23, 2017 12:22 pm
To: indiaservice/local employee/lgeil it team ([protected]@lge.com)
Cc: [protected]@gmail.com
Subject: request support for getting the mobile back from the service center

Dear sir/madam,

This mail is to express my dissatisfaction with lg mobile customer service.

I bought one lg spirit 4g mobile on 17/06/16 (Imei – [protected]).

I was facing low battery backup and heating issues and on 16/05/2017, i gave this phone in lg service center palakkad.

I got the details of this service center from lg mobiles official website below. Screen shots attached for reference.

http://www.lgmobiles.com/autosys/ascdetails.php?state=Kerala

When i approached the palakkad service center for collecting my mobile after service, the service center owner told, phone theft by somebody and they lost 10 mobile phones along with my mobile

He told us to wait for 10 more days to complete the police enquiry and they will act for the compensation after that.

After 10 days the shop owner told us, he can give maximum of 2500 rupees for my 11 month old phone (The price was 8200 rs while buying)

I called customer care officer[protected] on 19/06/2017 10:43 pm, and they told palakkad service center is not the authorized service center but it is a franchisee
And told me to contact mr. Vinoop – [protected] (Area manager) for compensation

- this number is not available, and again i called customer care officer on 20/06/2017 04:17 pm

This time, customer care officer insisted me to wait for a call back from supervisor within two hours.
This also not happened and again i called customer care officer 21/06/2017 01:11 pm

Customer care officer connected me with mr. Viju (Current am) – [protected]
He also not responding for the call.

Please note my mobile number [protected] and requesting you to check the call records with customer care.

Kindly suggest me, how to get my mobile back?.

Regards,
Prabhin cp
Deputy manager
Innovative testing
[protected]
Mob-[protected]/[protected]

Hi,
I bought a lg tv in last month end. There is a static code has been fallen at the side of the tv once the installation is done that too within an hour. We need the replacement of this tv or the amount we paid for the tv. These local lg server center and customer care from saral/saran is rude. They don't even address the issue properly.

I bough a forty three inch lg tv from a shop. Once the tv has been installed within an hour, there is a static code is fallen. I address the dealer to look into. The next day some one came and told physical damage and told us they will share the images and videos to ho within two days we will get reply. These # technicians did not even share anything to ho until i spoke to them directly.
I personally believe there is a understanding between dealers and executives where dealers shall replace the old components within with in tv which shall be on sold.

Now i need the investigation not from saral or saran electrical since these are non responsive people on tv whether these internal components are original or duplicated or new or old one.

These lg customer care from nagercoil and asm ramachandaran were rude. These dont even know to how to talk to customers.

I need to get the capture images and vedios are captured and shared to ho.

I also need to know when the action has been taken and why late.

We have been following up with these lg team and local vendors but the action and response is very pathetic and irrespective too.

Kindly route to ho not to local kanyakumari nonsense staffs and vendors.

Facts of issue.
1. Updated my lg nexus 5x to noughat 7.1.2. It updated successfully.
2. The very next day boot loop issue started.
3. I took to the lg authourised service centre. They give all excuses such as
A. Warranty period over, you have to pay for software installation and also the phone may go dead.
B. And you would have not installed the update properly.. He means the official update..
3. Then contacted customer care. They tell no warranty for software.
And i just wanted to know do you think the customers are a joke??
A update is provided by google and lg is approving and giving to its customers and of there is bloat in the software.. Who is responsible?? Customer??
Or should i ask google for it??
And how can lg that it is not responsible for the software and no warranty. There is no proper reply by the customer care. Lame excuse by authorised service center.
Please dont take a customer for a ride.. This is very unpleasant on part of lg.
If you consider me as a valuable customer, address the problem immediately

I have purchase led feb2017 but led not working since 24days. I have lodge a complained 30jun 2017 but my complained not resolve yet and service center executive are not picking up the phone even if they are picking up phone then they are saying we are not having part or this type of model led. At last i have to use this form to raise my voice against you. Please resolve this issue otherwise i have publish my complained on my co operative folder which will be seen by each and every friends and my locality and that will effect you alot. Regards valuable customer (If yoy think)