LG Electronics Complaints & Reviews

Respected sir,

I have buyed a lg water purifier after 5 days of purchase there was leakage in the purifier. The lg service men had come 5-6 times they check but again after there was leakage in the purifier. We have contacted to the costumer care service but their response isn't properly coming. They have told to send the request to belgaum costumer care center but the problem is not solved. We have buyed a new one it was not second hand. Please provide us a new one or refund our money back..

I had booked a lg tv complaint cnp[protected] on 20th july. To start with the technician came on 22nd and not at the time promised. He then just brought the tv down from the wall mount, checked the serial number and as per the symptoms described by me, said it is a motherboard issue. He gave an estimate of 6000 for replacement of motherboard. He didn't open the tv or check anything. He took 300/- for bringing a tv down and not even troubleshooting. I gave him 500 and he said since he didn't have change, he will adjust with the final replacement part. No bill was provided for this service. When we further called lg, they said they don't have the part and have no date when can they fix the issue. We asked them to give us the number of head and two times they provided incorrect numbers. What kind of service is this and what's the solution?

Hi team,

My lcd is not working (Rnp[protected] and its complained is pending from last 1 month and service center executives are not picking up the phone even if they are picking up the phone then they are saying we are not having part in storage so you have to wait. If customer is going to wait to get its tv repaired for more than a 1 month then why he has to pay money to get warranty extended.
I am trying to reach you since 1 month and get it resolved but at last i have to use this form to raise my voice against you.
I am working for india largest it company and i know what value our customer have for us so please resolve this issue asap otherwise i have to publish my complained on my co-operate public folder which will be seen by each and every employee of my company and that will effect you a lot.

Waiting to hear from you.

Regards,
Valuable customer (If you think)

Rnp[protected] dt july 4, repairs men came twice charged everytime and i paid (Rs. 1035 first time, second time to reliable ser, rs 1800 change of a part and gas filling) fridge did not work each time. Then registered above complaint and a boy appeared, he gave mr hakim bhai's number. I contacted him, delaying tactics. No solution, now he says parts are not available immediately and have booked parts will take 3-4 days. Thos four days over today. I asked him which part you want to change sitting in you office - without looking at the problem? Not visiting even for once he decided parts to change, compressor, pcb i donot know how he know, telepathy does not work min electronics. Should i go for throw this refrigerator at road, or seek legal help, ask govt of india to ban lg products because lg cannot repair???

Dear team,

Call was lodged on 13th july 2017 with call no. Rnp[protected] as there was no stock, call was closed stating that the call is for more than 5 days,. Again your service center lodged a second call with call no. Rnp[protected]. On 18th i have received from engineer (Ms service center, kandivali west) that the part has arrived and ready for replacement. I have requested saying to come on saturday (Ie. 22nd july 2017).

Today at around 2.36pm i call to understand that engineer was coming or not, i have spoken to the engineer who said he will be coming to replace the part and all of a sudden at 4:44pm i was gain updated that there is no part available.

I have also spoken with mr. Bhaskar wherein i was updated that the part which they have received is dead on arrival (Doa), but sorry to say that people are least bother to update the same to customer (Ms service center, kandivali west). If this is the scenario on services provided then there is a very big question mark on lg as an organisation. I am having a 42 inch led tv (Lg make) but the product is of no use to me.

I do not know if complaint from customer are taken seriously in lg as an organisation or not. This is a bad experience and it seems that i should never recommend lg product to any of my friend or relative.

Looking for valuable support from your end and do feel that the complaint will be taken seriously.

Regards,
Sandip sarkar

Lg electronics — white spots on lg led tv - poor design and poor customer service


I bought the lg 42 in led tv (Model: 42lb561t) 2 years back through. Few weeks back, all of a sudden white spots of one rupee size started appearing vertically

I googled about it and found some forum that discussed exactly the same problem that i was facing. Looks like it is a common problem in lb series of lg tv that introduced a new technology. Some glass type material covering the led is falling down and that creates a bright white sport on the screen. This is happening due to the poor design of lb series tvs.

Then, i called the lg customer care and explained them about the problem and the solution discussed in the forum. I told them that this seems to be some common problem that occurs in lb series so there should be some fix available in your records and requested them for the approximate cost for fixing this issue.

The lg technician came in few hours and had a look at the tv screen and checked the ports. Without opening the tv, just by looking outside itself, he said the led strip is gone and needs to be replaced completely. He said, it would cost 8000 plus service charges etc.. He charged me rs.550 for this visit.

I sincerely telling don't buy the lg tv's as the problem cannot be rectified by lg support with less cost as it has manufacturing problems.

My email id : ds. [protected]@gmail.com

The complaint here is,

1) poor support: if it is common problem due to poor design, why lg customer care is not aware of it and support the customer with right solution.?

2) poor design: if there is a known design issue in a particular series of model with usage of substandard material, why can't lg provide free of service?

3) poor diagnosis: why the lg support technician is trying to loot money from customers with wrong diagnosis? He would have addressed many similar issues and he would know that it is not a major issue. Instead of fixing it with less cost, why the lg support is creating panic among customers and trying to charge them more?

My lg washing machine (Front load) is not working, power supply is proper, led indicator is ok, water supply is also ok but the drum is not working. I guess that the electric power not reach into the motor. No warnig lights display. The problem occured on last wednesday of this week. Pls help contact no.[protected] manoj, karunagapally, kollam, kerala

I have purchased new lg tv model no 32lh604t from arcee mulund.

Product what we received is too worst and we are keep on informing to lg customer care centre for replacing the same but we are not getting proper response. From past 45 days we are chasing them for replace the tv, but still we are not getting the proper product.

Please try to deliver better product asap and help us to come out from this follow up calls and serve value for our money.

Have got mail regarding job opportunity for electronic engineer in lg through youth4work website and they have mentioned a contact number [protected] so i contact him and he told me to send some documents to his mail i'd naresh. [protected]@gmail.com and i have got a call from [protected] for prescreening and interview. I got a mail from [protected]@lge.com
It is real or fake process. Please reply me

Dear team,


Hi, i am khalid shaikh, i purchased lg refrigerator (Model no-gl-q282rpoy. Dpozebn) on 30th june 2017, (Order no-ord4042043/ voucher number - sls4049757) from kohinoor store, malad west link road branch, from 1st day to till now i am facing low cooling issue in lower part and over cooling issue in upper part (Freezer) and ice block issue also, even due to ice block issue we are unable to remove utensil from freezer because it got stuck in ice blocks, every day 2, 3 hours we switch off the fridge and open the door to melt ice.

4 times visited your this executive (Mobile no - [protected]) visited at our home 4 times and every time he put fridge on different temperature for testing purpose and tel us to let it be work til 48 hours but we always told him that, personally we have tested this fridge on all temperature in 7 days but its not working fine, on every temperature we face ice blocking issue and low cooling in lower part & we switch off fridge to melt ice because we unable to remove utensil from freezer, but he always disagree that there is no over cooling issue, he had given us such a foolish reply that due to monsoon or due to moisture issue ice getting block. He think customer are fool and he can give any excuses whatever he want.

2 times visited your this senior executive (Mobile no - [protected]) visited at our home 2 times, when 1st time he came that time he was trying to convince us by giving any excuses, but when he was coming 2nd time then i strictly warned him to not to come empty handed, just bring your device by which you can check temperature. So he came with device and after checking he come to know that there is very high cooling issue in freezer and he caught video/photos and send it to lg company for replacement on[protected], and today is[protected], but no one yet coordinate with us from lg company.

Every time i called here[protected]/3) shafa service center for conformation and every time he says we already forwarded your request to lg company, but first company will again send one another executive from pune to re check.

I wanted to ask all head officer of lg company that, it is not enough that already 6 times your executive visited at our home and 5 times gave us foolish excuses until we told him to bring device to check temperature.

Because this time also you will send again uneducated person and he will again give us such a foolish excuse like moisture/monsoon is responsible for ice blocking.

Regards
Khalid shaikh
[protected]
[protected]@gmail.com

It was very bad to me because i just faced the worst responding from lg service centre and they giving answers very carelessly at vijayawada managed by spk services asc - in[protected]s when iam enquireing about my led tv they didn't giving any answer clearly and put it my call on holding repeatedly there is no care about customers the worst service centre in vijayawada

I purchased this tv in 2011. Now the hdmi input is not working. I lodged a complaint. The technician visited and switched it to av mode. He informed that the hdmi nodule (Mother board) needs to be changed. Later he informed that the part is not available. This kind of product support is ridiculous where major components are not available just after 5 and half years. Secondly 2 weeks after his visit even the av input is not working. There is an unprofessional approach from the service centre.

Recently, i had a problem with my tv. I filed a complaint using lg hotline number. I got a message with the name of the representative who has to attend the complaint. Then, i called the guy and asked him when he will come. After two hours, another guy called and said that he will be attending the issue instead of other person as he is busy. He came to my home and said that the problem can't be resolved. He got five thousand five hundred for amc and told that they could repair it for free once amc formalities are done. And thats all, i could rarely catch him up in his phone. Actually, then i came to know that the second guy who came is not an lg employee. He was sent by the first actual lg employee on behalf of him.
The second guy who came is an lg ex-employee who is now doing tv service business privately. This second guy goes to the customer place and tries to make money.
I have to make a hundreds of calls to both, and convince them by saying i need the money for medical emergency and managed to get the money finally. Hereafter in my lifetime i would never go with lg and will never recommend it for anyone. Please strengthen your process. Ensure the security of your customers. Its important to gain the trust than making billions of money.
This happened in chennai!!!

I purchased a LG phone model #Ls777 on 04/11/2017 from a sprint store.
06/2017 the phone stopped working it would not come out of airplane mode. Don't know how or why it was in airplane mode since I had not been in an airplane. I took the phone to sprint to get them to help with my phone. They were unable to get it out of air plane mode and told me to send it in to LG for repair.I sent it out to LG for repairs they sent back the phone with the same issue I sent it in with. After speaking to a Rep from LG I was advice to send the phone out AGAIN!!! I asked why did the phone even come back to me not fixed? No real answer beside they didn't see a problem when they had it the first time. Now I have to send it out again so now I will be without a phone another 2 weeks. LG phone are a piece of crap

I have purchased 284ltr lg refrigerator on 18th june 2017. Installation was done on 20th june 2017. Since then cooling effect is not there. The same has been noticed and brought to lg service person on very same day. He explained to get proper cooling effect it will take 8hoursagain we complained as there was absolutely zero cooling effect even after keeping refrigerator on for more than 8hours. Rnp no[protected]/[protected] dated 22nd june 2017. Lg has sent their technical person and said the reason for cooling is electrical earthing is not proper. We called electrician and got checked and made special earthing provision on 25th june 2017. Inspite of this the cooling effect was zero. We raised complaint again rnp[protected]. Lg technical service person came on 27th june 2017 and found filter drier and gas is faulty. Hence we asked replacement of lg refrigerator. Since then we have been calling but no response from lg rnp [protected]. Whenever we check only response is "your request has been forwarded and its in process". Its almost one month passed we bought refrigerator but lg has not taken any action to replace. We are very much distressed as its occupying space and we have manage day to day perishable goods. Many times it becomes stale/rotten. Lg home appliances should held responsible for the agony/inconvenience caused.

Our lg refrigerator model no. Ref ffs: 528ylq4 which we purchased from mangalore on 20.03.2010 is not cooling from 18.07.2017 onwards. I bought this costly and big refrigerator keeping in mind the needs of my family and also as a long term investment. I registered a complaint with customer care on 19.07.2017, complaint number rnp[protected]. On 20.07.2017 your service adviser visited us and we were informed that the problem was related to a part known as a ‘duct circuit’. Upon further inquiry, we were told that the concerned part is no longer available in india and that we would have to replace our fridge for a new one. After repeated calls, the concerned technician confirmed the non-availability of the concerned product.

Do you really expect us to believe that a multi-national company like lg has been manufacturing fridges without ensuring the availability of spare parts for the consumers in india? Why would you sell a product that doesn’t have spare parts? If that's the case, then you should have the decency to honestly advice the customers to buy your products at their own risk because your company will not manufacture or provide spare parts! Why fool customers by marketing a product with a lifespan of not more than 7 years? Rupees 40000 isn’t a small amount and because of your carelessness we are expected to replace a 40000 rs fridge in a span of 7 years? I repeat, because your company hasn’t manufactured the necessary spare parts and thus causing inconvenience for the customers. Can you believe this? Is lg so irresponsible? How convenient is it that the duct circuit gets spoilt exactly after 7 years i. E. The time period valid for warranty?

We have been constantly contacting the lg customer care but have received no response. So, this will be our last effort to contact via email.

Lg led tv disply complaint within one and a half years only, lg service centre says that payment was 10000rs, my tv cost is 15000rs, why should i pay money this is product defect, lg is not a local company, their sells good quality of product to customers, this is manufacturing defect, if customers used the product only guarantee period only, after guarantee period product will be complaint and customers pay 10000rs this is not a fair, this is business mind, lg tv will be last atleast 4 years, i will not pay for money, i want disply replacement or tv replacement free of cost. Last 7 months my tv is in lg service centre nobody can correct reply.

Dear customer care,

On 7th june, 2017 we had purchased a new windows ac (Model no. Lwa5cp3af1. Anmhwn1) from gera vision, yamunanagar. (Attached is the invoice for your reference serial no. 705nadl008714).

Within one month, this ac has been repaired twice by your representatives. From the very first day of installation, the ac was behaving abnormal and complaint several times to service center but they were not able to rectify it. Moreover, they ruin the coniditon of new ac. Now the condition of that ac is completely dead. Now noone is coming to attend the ac. I want to get it changed it with new one. I don't want any more repair of my new window ac. Either please return my money back or arrange replacement at the earliest.

I have spent money for my family and kids to get rid of this peak summer time of heat.

I am ready to fight against it and ready to go to consumer court for this mental harassment caused by lg electronics.

We are very disappointed with your customer service center in yamunanagar, haryana.

Attached is the picture for your reference and below is message we received:

Dear customer rnp[protected] is given to electrocare [protected].

Hi, we have purchased the lg water purifier (Model wcd74gj1p) s/n 110hcsf01430 almost three years ago. I would like to inform you that we are very very unhappy with the service that we are receiving on the product. We have spent almost 20, 000 inr on the water purifier till date and it still does not function properly. We have to request for a service expert and wait for months. At the end, the person who comes to do the service doesnt have a clue about how the purifier functions. It happened every single time we have called in for service. We are very unhappy with this and did not expect it to happen from lg. We are loyal customers of lg, so much so that my son in the us also buys lg tv's, phones and appliances. This is totally unacceptable and would like to know from you on what can be done to resolve and make sure it does not repeat. What about the 20000 inr that we have spent in vain? Thank you!

Invoice no 18/sa/1718/08174. Date 29.06.2017 buyers name rakhi das ghosh. Less old value 1200.00 total bill value 21000.00. Emi 1850x8. About 20 day:s gone you would not sure the delivery above mention product in my house. Your kanchrapara w. B outlet will be liable. If next three days this above mentioned problem would not solved i will go to the public grievance cell west govt.