LG Electronics Complaints & Reviews

Dear lg.

I bought nexus 5 x product just 1.5 year back with the hope it will sustain for long term at-least 3 year with huge amt paid in terms of middle class but i was wrong. My phone got hardware issue after i upgraded to new android version and costing me rs 13000 as checked in lg service center, i feel very disappointed with such a brand name lg can have this kind of hardware issue which i could ever imagine.
Please suggest any alternative and solution otherwise in next time i wont be ever trust any lg product.

Aman
+91-[protected]

I am venkata raga sireesha purchased tv with 1, 65, 000 with in 1.5 years remote has been faulty thrice in which 1st time they had replaced with out a ticket and next time they had replaced with ticket

We are not able to use tv with out remote and they are asking to purchase remote with 1500 with out providing details on why remote is faulty in earlier times

We had 3 days leave where we are not able to use tv as family for which we need penal charges as lg is not able to respond with in 48 to 72 hrs

I live in vasundhara enclave, east delhi. I bought a fridg on 27/08/2014. Since very beginning i observed overcooling /undercooling due to which veggies, milk etc got spoilt. I contacted customer care which guided me to rectify the problem by manouevering its switches and knobs. However problem persisted. Later in june/july 2016, technician checked the fridge and finally chose to fill gas after payment of rs.1800/-anyhow fridge continued to function. On 20 july 2017, large discharge of water was seen from behind the back panel of the frdge where i big white spot was seen. I contacted the cust. Care:cmplain no. Rnp[protected]. Mohammad ajmal ([protected]), technician visited, who took photos of the back panel and asked for prchase bill. He declared the fridge beyond repair and recommended replacement. Accordingly he promised to forward the complaint to the lg company. I waited for two days for company response, however i contctd the cust care when no response was forwarded to me. Cust care provided contct no of one gaurav kumar ([protected]). Gaurav told me to wait for two days for his response. Later i got call from gaurav tyagi ([protected]) who while quoting company rule advised me to buy again a lg fridge after depriciating the cost of frdge by 45% from the original cost. That is to say i will have to pay 45% from my pocket and rest will be paid by the company. However, company will not give cheque for an amount to be paid by the company. Again i talked further to one aditya anuj ([protected]). Mr. Aditya however reiterated the company rule as said above and advised me for not contacting him again. It is going to be more than a week that i have not received further calls from any of the above officials nor attend my calls. I am aghast to find that lg company is making me to suffer due to its manufacturing problems and further compelling me to purchase its product by seeking money again from me. I request the responsible manahement to redress my problem without any fianancial loss to me. Regards. Rekha singh.

I have purchased the lg refrigeraqtor on[protected] from the next day of delivery the problem is over cooling in the whole fridge like vegaetable, milk got iced. After repated complain and service the problem remains the same. Worst product and service resolvation i have ever seen or heared.

I have purchased the lg refrigeraqtor on[protected] from the next day of delivery the problem is over cooling in the whole fridge like vegaetable, milk got iced. After repated complain and service the problem remains the same. Worst product and service resolvation i have ever seen or heared.

We have purchased on refrigerator 270 ltr from mehta bandhu electronics, main bazar jwalapur haridwar, uttrakhand on 11/06/2017 vide bill no 3385.

And we have complained on 4rt of aug to customer care for fault in our regarding said product, which is not working since 3rd of aug 17, one person has come on 5th of aug to my house and he say that the one part has damaged, and till time no response from your end and we are suffering a lot of problem due to very hot days,
We have talked many time your representatives but not satisfied response.

Please replace my refrigerator. Because with two month and your service is very poor.
We are very old customer and using many product,
But we are very fed up of this type of attitude of your representative.
We can't wait one week for repairing of our refrigerator.
If this complaint has not resolve by tomorrow, we will take legal action through customer form.

This is for your kind information.
Regards
Sanjay srivastava

Dear sir/madam, with this email, i would like to respectfully request your intervention in the lg services arm to help me replace the broken flat screen for a brand 55' lg led tv i bought in the usa. I have bought a brand new 55' tv in the usa on may 24, 2017, to surprise my family in mumbai. The model number i bought is 55uh76 (Attached please find the jpg for the exact model). Unfortunately, the tv screen is broken while shipping to mumbai and i had to replace the tv screen. I approached the lg customer care number on 29-jun and it was directed to ski services in mira-road, mumbai - the closest service center to the home i stay in mumbai. I spoke to the engineer who asked me to share the model number on tv on whatsapp and then told me that this must be replaced. A few days later - injamam (By name) called me to notify that the panel cost would cost ~30000inr and then he closed the request. I then approached lg service center to pay the advance but then realized the quote was not for my tv model and in fact, another gentleman (Omprakash) clarified that he needs to look into the system to find the part number as the model is purchased outside india. Since then, he is writing the email to the head office (Not sure which country it is located) and reminding them several times till now and confirms that he is yet to receive the part number. He is quite unsure on how much more time that it takes for him to obtain the part code. Further, he will use this part code to inquire how much the part will cost and how long the part code will take to reach mumbai for replacement. I'm also in-touch with shrikanth (Lg area service manager) but even he says the process time lines can't be defined. I'm really concerned if lg services might refuse to service the tv after few months as they can't find the part replacement in india for a model tv i bought in the usa. Today, the executive from lg services calls up and says - they will cancel the second ticket i raised as its going to take a longer time to get the part number : (.. Since 45days (Still, they say no firm time line by when they can receive the part number), i'm disappointed to say you that lg services are still not having the part number. I wonder if part identification steps itself taking several months, how long will they take to get the actual part? I really need your kind intervention so i could get the part replaced for the tv as i'm unable to lose my trust in lg services. I'm a loyal customer of lg (Had bought washing machine, refrigerator, micro-oven in 2010 in bangalore after getting married) since 2010 and still using them with excellent service for the same all over the years. With this trust, i bought the tv in the usa to surprise my family and i'm really concerned if this would be the biggest disappointment for me and my family this year. Hence i request you to kindly look into the issue and help reach the right place to get this resolved at earliest. Thanks in advance for your time to go through my email. Look forward to hearing from you soon sir, yours sincerely, anjaneyula reddy mob: [protected] — regards, anjaneyula — regards, anjaneyula

Recently i raised one complain about bright spots coming on screen
After that one technician also visited and checked what is the exact issue
He mentioned i need to change whole panel to resolve this issue and approximate costing for the same would be 21000inr
It’s been only 2 years i am using this tv and no damage has happened to it
It is always handled with care and still i am facing this problem
Since the product is not in warranty, it’s a huge loss for me
As it is technical issue (Not happened due to any damage/ mishandling), i was expecting support from lg
But i am totally dishearten due to this incident, i will never think of buying any product of lg hereafter (Not even give suggestions to anyone else)
I am expecting at least repair from lg side (Other companies are providing complete replacement with such issues)
Please provide best possible solution as soon as possible

Dear all,

Kindly note that i bought a new lg refrigerator a month ago and it had a problem since i started using it the second day i got it that the cooling is really high to the extent that it makes ice drops that melts once i open the fridge and turns to water and ruin everything inside, so i called the technical team to send me a specialist and the did that was a week after he changed a card in the computer. But it was not fixed then i asked for another specialist to come and he checked and found out that it still has the same problem and he told me that the sensor needs to be changed but this could only happen under the responsibility of your company or to switch to a new one. He reported that and i contacted the head of complaints and he told me that we're going to send to dubai the problem. And i didn't get any response so i called again and i found them really rude and they were like we can only support u with maintenance and this is all u can get. After that i called again and talked with the supervisor and told him the whole story he was understanding he told me he'll check and get back to me. He called me and here was the surprise he told me your fridge is working perfectly and when we sent u the specialist was only to satisfy you and we can't do anything more than sending you another specialist just to satisfy you. I'm really surprised and now i'm stuck with fridge that i just bought a month ago and it is lg so i didn't go get a cheap fridge to be treated that way. And i'm sorry to say that your representatives here in egypt are rude and they want me to believe that im crazy and my fridge is working perfectly although your technical representative told me it has a problem!!! That's my number [protected] and here's my mail [protected]@yahoo.com
I'm looking forward to your reply
Model number gc-d602hlal

Dear sir i have registered a complain of washing machine Model WP-9031 in kolkatta my complain no is RNP[protected], eng visited on 06/08/2017 and told pulsetor and gear box need to change which will costing near about 3500/-, that time i was not at home so i verified the eng with part code that gear box part code 4274FW1074aCoast Rs, 739/-, & part code for pulsetor assambly is 5845EU1009B costing Rs644/- i have checked both the part are active, but recently we have informed that both the part are NSP part so call can not be solved, its an very same full matter for you people that you are giving such type of wrong communication and such wrost services, if possible then talk to me on my mobile No [protected]

I am writing this to highlight my grave concern about attending my refrigerator complaint in the most lackadaisical and professionally incompetent manner. The complaint linked to my mobile phone is still outstanding despite several reminders. This is not expected out of a mnc like lg.
One week and still counting no respite. I will never ever recommend this product and company to anyone. Please take corrective actions against people trying to malign the image of lg.
Regards

Rnp[protected]
My address c o dr arun pathak shubhankarpur darbhanga bihar. Two times people came first one said heater is not working and i will change it tomorrow. He did not came again raised complain second person came. It seems second one has seen refrigerator first time in his life as he said that fridge is ok if it has ice all over the inner wall then it is a feature of lg. So what i should do. I think customer forum is the last option i am left with because if you are thinking that i will sit idle that my new refrigerator is not working then you are wrong. This is last chance i am giving you. Do not compel me to go to consumer forum.

I bought 7kg washing machine.
The body shakes so much that the machine starts moving all around at the time of rinse round.
Lg team tried repairs. Nothing provided as concrete solution.

Now we use it with less than half capacity and less than 800 rpm of drum rotation. We also hold the machine with hands tightly from moving away.

The machine has a design and manufacturing faults.

Please reimburse 100% of my money paid for it.

My tv breakdown on 25.07.17. The tv is under amc for last 3 years. Now lg technician says that the diffectiv parts is not available with lg. Today they said that they will compensate with dipriciation value of nominal amount. Strange?. There is no fault of mine. I have purchased the tv for 94000/- & paid 17000/- + as amc for 3 year.
Now either they repair the set or replace the tv having same feature.
No other option is acceptable.
Thanks

I have bought lg k10 mobile in bajaj electronics, miyapur, hyderabad, telangana on 29/11/2016.
My issue:
1. My lg k10 mobile phone display problem. Since past days i have vsited 3 authorized service center, patny secunderabad. Panjagutta.
Still they say it wll take 7days to stock to arrive.
So iwant you to provide the display as soonas possible.
Or replace my mobie phone. Or illb complled to go to consumer court.

Sunil
[protected]
[protected]@gmail.com

I have lg led tv model 32le5500. It was bought around 2011 july.

Recently it had problem with frozen display. Complained to lg service centre and they visited at home for inspection and charged 295 rupees. They informed me that the mainboard of this tv is at fault and has to be replaced the service guy informed me that he'll go to his office and raise for this spare part and will inform me.

He called me back in the evening and informed that this spare part is no longer available with lg, and therefore my tv cannot be fixed. Lg discontinued the model and stopped the supply of the spare parts for this model?

Now i'm surprised and confused that within 5 years of product cycle there are no parts available for my tv? Upon followup with call centre, i was told that it is lg policy to discontinue with a product after 5 years.
Does it mean that my 48500 rupees (At the time of purchase) is wasted? I'm shocked at this response from a reputed company.

Who will buy lg products which will have self life of 5 years only???

Y. Rana

Hello, i am using nexus 5 since last 2 years. It was working perfectly. Suddenly nexus 5 did not showing display / turn on. When i went to authorized repair center they denied to take back up due to failure of mother board. Even if it gets replaced with new mother board, it is not possible to take old back up.

Please provide solution to take old back from nexus 5.

Service request rnp[protected] is still pending despite three calls to the lg call centre. There was an ae error last month and after 5 visits by technicians spread over one week, it was resolved. I had to lodge three complaints on the call centre then because, mischievously, the technicians had closed the complaint.
The same problem has resurfaced. I called on 30/7 to lodge a complaint and was given the above service number. A technician called on 30/7 and said that he was forced to lift the call, but said that he will not be carrying the repair and someone else will call. Someone else called and said that he will come on monday. He was advised to come on monday after 12.30. But he came at 11.00 when we were not home and went away. I again lodged a complaint yesterday. No response. I have again lodged a complaint today. No response yet.

Inspite of lodging repeated compalints, no one has bothered to contact me for the repeated failure of such a costly tv. I think lg works only on sales side and not on service side. My tv has failed thrice in just 13 months time. Last month only tv was repaired and again panel gonen failed. Unfortunately lg has not bothered to call me. This is one more reminder on this issue and continuous failuire on part of lg.

I[censored] wish, u can conta t me on [protected]

Dear service provider,

Shock to see failure of our refrigerator after purchase of 13 months. Paid rs1600/- for refilling the gas. After 15 days again failure of refrigerator twice engineer came and said that we’ll take the refrigerator in our service centre. Further it would be free of cost service and will take care of your refrigerator.

But you yourself can view the pathetic condition of refrigrator delivered by engineer july26, 2017.

1. Don’t know how to place shelves, wrong alignment done.
2. Entire front panel covered with full of scratches.
3. Few dents are also there.

Share your mail id, i’ll send the reference images.

And further more your team mate charged rs590/- from us, for doing services. As initially your engineer was saying that your service would be free of cost.

Model no. Gl-u402jpzl/2016
Gross volume – 360 liters

Looking for your kind revert and action as on earliest.

Regards
Amit arora

Dear sir
We have problem with our led tv smart 3d light lamps need replace with new one, we call lg sudan since june 2017 and they said they will order it from dubai and will come for maintenance on 14/july
Until now no response from them, i call them several time but no reply
Please advice me from where i can get it or if you can provide it to me how i can pay for you.
Best regard