LG Electronics Complaints & Reviews

My tv breakdown on 25.07.17. The tv is under amc for last 3 years. Now lg technician says that the diffectiv parts is not available with lg. Today they said that they will compensate with dipriciation value of nominal amount. Strange?. There is no fault of mine. I have purchased the tv for 94000/- & paid 17000/- + as amc for 3 year.
Now either they repair the set or replace the tv having same feature.
No other option is acceptable.
Thanks

I have bought lg k10 mobile in bajaj electronics, miyapur, hyderabad, telangana on 29/11/2016.
My issue:
1. My lg k10 mobile phone display problem. Since past days i have vsited 3 authorized service center, patny secunderabad. Panjagutta.
Still they say it wll take 7days to stock to arrive.
So iwant you to provide the display as soonas possible.
Or replace my mobie phone. Or illb complled to go to consumer court.

Sunil
[protected]
[protected]@gmail.com

I have lg led tv model 32le5500. It was bought around 2011 july.

Recently it had problem with frozen display. Complained to lg service centre and they visited at home for inspection and charged 295 rupees. They informed me that the mainboard of this tv is at fault and has to be replaced the service guy informed me that he'll go to his office and raise for this spare part and will inform me.

He called me back...

Hello, i am using nexus 5 since last 2 years. It was working perfectly. Suddenly nexus 5 did not showing display / turn on. When i went to authorized repair center they denied to take back up due to failure of mother board. Even if it gets replaced with new mother board, it is not possible to take old back up.

Please provide solution to take old back from nexus 5.

Service request rnp[protected] is still pending despite three calls to the lg call centre. There was an ae error last month and after 5 visits by technicians spread over one week, it was resolved. I had to lodge three complaints on the call centre then because, mischievously, the technicians had closed the complaint.
The same problem has resurfaced. I called on 30/7 to lodge a complaint and was given the above service number. A technician called on 30/7 and said that he was forced to lift the call, but said that he will not be carrying the repair and someone else will call. Someone else called and said that he will come on monday. He was advised to come on monday after 12.30. But he came at 11.00 when we were not home and went away. I again lodged a complaint yesterday. No response. I have again lodged a complaint today. No response yet.

Inspite of lodging repeated compalints, no one has bothered to contact me for the repeated failure of such a costly tv. I think lg works only on sales side and not on service side. My tv has failed thrice in just 13 months time. Last month only tv was repaired and again panel gonen failed. Unfortunately lg has not bothered to call me. This is one more reminder on this issue and continuous failuire on part of lg.

I[censored] wish, u can conta t me on [protected]

Dear service provider,

Shock to see failure of our refrigerator after purchase of 13 months. Paid rs1600/- for refilling the gas. After 15 days again failure of refrigerator twice engineer came and said that we’ll take the refrigerator in our service centre. Further it would be free of cost service and will take care of your refrigerator.

But you yourself can view the pathetic condition of refrigrator delivered by engineer july26, 2017.

1. Don’t know how to place shelves, wrong alignment done.
2. Entire front panel covered with full of scratches.
3. Few dents are also there.

Share your mail id, i’ll send the reference images.

And further more your team mate charged rs590/- from us, for doing services. As initially your engineer was saying that your service would be free of cost.

Model no. Gl-u402jpzl/2016
Gross volume – 360 liters

Looking for your kind revert and action as on earliest.

Regards
Amit arora

Dear sir
We have problem with our led tv smart 3d light lamps need replace with new one, we call lg sudan since june 2017 and they said they will order it from dubai and will come for maintenance on 14/july
Until now no response from them, i call them several time but no reply
Please advice me from where i can get it or if you can provide it to me how i can pay for you.
Best regard

Hi team

My name is vicky bhatia from faridabad i bought lg inverter ac in 2015 which was defective product right from the beginning it took me an year to got this replaced now last year your company gave me a new product april 16 which again i am facing cooling issues now of the engineer got this inspected and told us that gas was leaked and it needs to be refilled which will cost me approximate 5 k complaint no rnp[protected] i am highly dissatisfied from the lg product and i have been getting headache

Request you to please get this fixed without a charge as i have been facing issues from this product

Regards

Vicky bhatia
[protected]

I bought lg washing machine fh0b8ndl2 on 19th august 2016, the plastic drum inside the washing machine broke and water is leaking. Lg server center wants me to pay for the service charge saying plastic items not covered. I read your warranty documents and it doesn't say the same, there are some parts states in the document but not a plastic drum. This is my complaint number rnp[protected]This is my second complaint). I need this to be fixed and an explanation why there is a discrepancy with lg website / lg warranty document vs the service center

I bought this product on 05/08/2016 from rk electronics's 77 rampuri kalkaji, new delhi-110019.
Invoice no.:88919
Model no: 32lh517a. Atr 32" led tv lg
This product was done proper working on 10th months. But suddenly after few days of not proper worked, color screen not be clear, screen blur, screen hanging, sound problem ect. I lodged a complaint for the same with customer service and mr. Yugender ([protected]) visited and did changing some components but after that not proper fine my tv. I have complaint again five times but not action any engineer from lg company at my home visited.

It is requested that kindly replace the tv as we are very defective all parts in this led tv...

I bought this product on 27/04/2017 from juneja's circuit mall (P) ltd, sector-8 c, chandigarh. Serial no: 47901 trn: [protected]
Installation of the product was done on 29th april' 2017. After few days of installation, the product stopped giving cool air. I lodged a complaint for the same with customer service and mr. Gurtej singh visited and did some cleaning in the filters. After that there has been leakage of carbon monoxide gas from the ac. I have complaint thrice for the leakage of the gas from the ac.
Once it leaked in the day time, we thought as some animal has died nearby or in the room.
Next it leaked in the middle of the night. We shifted the kids to the other room in the middle of the night, we could have died in that air if we wouldn't had reacted on time.
Today there is again leakage of gas. It has a very bad smell as if some animal has died.
It is requested that kindly replace the ac as we are very scared to use the ac with such a bad smell.

Kind attn: l. G team

This is regarding my compliant no.[protected] dated 12/07/2017 regarding microwave keypad was not working properly and second compliant no.[protected] dated 26/07/2017 regarding heating problem.
We would like to clarify you that in our first complaint there was no heating and noise problem only problem related to keypad but after replacing keypad some other problem has been started in microwave like heating, loud noise, sparking earlier there was no such kind problem was happening in our microwave.
And all this happen because mishandling by lg engineer during replacing keypad.
As during second complaint when lg engineer open the back panel of the microwave we saw that some wire was not connected with keypad so there is probability that because of non connection and wrong connection of wires with keypad this problem is happening with our microwave and same remarks we also mentioned in job sheet of visiting engineer also, but they are not ready to accept their fault and saying there is no connection of wrong connection/non connection of wires to heating and noise of your microwave.

So would like to ask lg team is relay there is no problem if wire is not connected properly or some wire even is not connected in the machine as a laymen any one can understand that all this happen because of mishandling by lg engineer but your team is not ready accept their fault and trying to misguide us as we are not very technically sound and unable to understand technicality of the machine but this much we can understand if wire is not connected properly or wrong connected then it can damage your machine and result is in front o[censored]s my microwave is not working now.

So we hereby request lg team kindly look in to the matter on priority as we are your loyal and old customer and using your range of product from long time.
And this type o[censored]nprofessional behavior of your technical team can damage your market image very badly.

Sorry to say but this kind o[censored]nprofessional ethics is not at all excepted from lg.

Looking forward your kind and quick response on our complaint and a word of conformation highly appreciated.

—
Thanks & regards,

Vibhor misra
B-455a, sector-19 noida-201301
M-[protected]

This is santosh from kurukshetra.
I have purchased a brand new lg fridge of model number gl-t372etmx bill dated on 23/06/2017 from a dealer named as neelkanth enterprises located at kurukshetra. Invoice no. Ned/17-18/0527, of rs 41500/-inr.
Since they have installed the fridge at home, we have been facing problem with the refrigerator. We found the rumble tumble sound is coming underneath/back of it and realized it must be the compressor. We have complained several times, almost 5 times, the technician came but they are unable to fix it.

It has been a couple weeks, we waited to see if the noise stopped but it is still there whenever the refrigrator runs. I can hear it almost two rooms away.
I had made a recent complaint under complaint no. Rnp[protected]
But the technician did not come...
Please entertain our complaint and fix the problem as soon as possible or replace it..
Thanks

I'm so tired of complaining this issue since six months. I have been a lg well wisher before but not now because of the sick service and rude manner behaviour of your area service manager mr. Antony prabhu a [protected]. This is bad and rude behaviour from lg team. He was very rude and disrespected me.. I want justice. Why lg have to keep worst behaviour employees.. I will file a complaint in consumer court if my matter will not get resolved. Iam registering complaint my 49 inch tv from second day of purchasing. It has just become 6 months that i purchased a new tv, for 2 years warranty you are giving and this is the kind of service which you are offering. I demand for new tv from you in this case as your dealer has given us the one which was already damaged. I expect a favourable reply from your side as the manager antony useless.

My contact: [protected]

I am using lg microwave rarely and one day it stopped working. I compliant to lg care on 30th june and technician visited the place after 16 days on 16th july. After that he said the some part has got problem it will be replaced, after 10 days he came back with 2 pcb and replaced both of them and charged me more than 2000 rs. Including service visit charge for such a bad service. Even though problem is partially solved and they have closed previous complaint without my consent. Now i have to open a new complaint on 27th july which is pending. Lg has worst service among all home appliance companies available till now. I suggest not to use lg products anymore as you will suffer a lot due to very horrible quality and in-competent technician service.
I have escalated the complaint on email/social media but they stick to there bad response

I purchased lg charcoal oven last june 2016. I had used it only very few times since then. Now it is not working. Last month, i was trying to reheat the food and found it is taking more than the usual time. But i never expected that it is the starting of some serious problem. After a couple of days i found that it is not at all heating up the food. I put a complaint to lg and their technician came and told that the front control panel is faulty and has to be changed. The amount he told was 5000. I was really upset that within one year of purchase it is not working and saying that it is out of warranty just by a couple of days since i was late to register the complaint. I requested them to help me since it is not a problem caused by me but the poor quality of the machine. Since there is no response from them i dont know what to do. I have spend a huge amount for this oven. I trusted lg due to their supposed quality of products but now i feel duped. Expecting help regarding this issue. Thanking you.

Greetings...

This is ameen faiyaz from belgaum karnataka.
I have purchased a brand new lg fridge of model number t522gn51 bill dated on 22/10/2016 from a dealer named as v. K. Virupakshi & sons located at belgaum karnataka. Bill no 2067, of rs 52000/-inr.
Since we have installed the fridge at home, we have been facing problem with the cooling and the moisture accumulation on the trays which is spoiling my vegetables and things kept inside...
The company people say moisture does comes but being practical moisture comes but not in a huge amount..

The executive has even taken the pictures of the fridge...

I have lodge a complaint in consumer helpline.. My complaint number is 354368
My request to u is simple either repair it or replace it.
If not i would be forced to lodge a complaint and a case in consumer forum...
Hope to hear it from you as early as possible
Bz i have been fed up with the daily follow ups...

Greetings...

This is ameen faiyaz from belgaum karnataka.
I have purchased a brand new lg fridge of model number t522gn51 bill dated on 22/10/2016 from a dealer named as v. K. Virupakshi & sons located at belgaum karnataka. Bill no 2067, of rs 52000/-inr.
Since we have installed the fridge at home, we have been facing problem with the cooling and the moisture accumulation on the trays which is spoiling my vegetables and things kept inside...
The company people say moisture does comes but being practical moisture comes but not in a huge amount..

The executive has even taken the pictures of the fridge...

I have lodge a complaint in consumer helpline.. My complaint number is 354368
My request to u is simple either repair it or replace it.
If not i would be forced to lodge a complaint and a case in consumer forum...
Hope to hear it from you as early as possible
Bz i have been fed up with the daily follow ups...
Follows are my complaint numbers
Rnp[protected]
Rnp[protected]
Rnp[protected]
Rnp[protected]
Rnp[protected]

My contact number is [protected] /[protected]

Please kindly give me a solution for it

Dear sir,
My tv got faulty since 21-07-17. It was purchased from ashirbad electronics, tezpur, assam on[protected]. I have given to bhargav traders, authorised service center, tezpur, for repair. But they could not repair till date for want of spares. Pl take urgent action for early repair.

R newar
Tezpur, assam
Email - [protected]@gmail.com