LG Electronics Complaints & Reviews

My tv had an issue. It was switching off automatically. I contacted lg on 2nd june 2017 at customer care. Technician came, he said that there is issue with motherboard it needs to be replaced. I said ok, 5-6 days later he came with the motherboard, he changed it but the problem didnt went away. He then unplugged the switch panel from the motherboard. And he confirmed that the problem is not with the motherboard but its with the switchboard which will cost me rs 2500. I agreed. 5-6 days later he came with the replacement part. While replacing the technician broke the led panel. Thankfully he accepted his fault and he arranged replacement of panel. Everything seemed to go fine by now. But after 10-15 days he said that he cannot find the panel through indi. So lg would replace the complete tv set. But, they said that 3d tv is not available then i have to go with 4k uhd tv. And told me to suggest them model number of tv in the range of rs.89, 990/- (Original cost of my tv). I suggested 49uj632t. A few days back they said that head office rejected that proposal and they can give me 43uj752t. To that today i said ok. Now the customer care is saying that they dont have that model. They gave me 2 options one of rs74000 and the other was of rs 71000. This is the worst thing ever happened to me.
They say that they will contact in a day, they never contact. Its me who initiated calls everytime. Just fedup with their service.
Every formality is done. Paid dd and other that are required for the replacement.

Hi sir/ madam,
This is regarding the lg led tv which we bought on 15/06/2017 which has one white dot on the screen. This dot is visible only if there is a blank screen, if any picture displayed the dot is not
Visible.
We found this issue after three days and we immediately raised the concern in support centre and raised the ticket for this issue using the contact number #[protected].
They have sent one technician to validate this issue, technician reviewed the issue and asked us to send the snaps of the issue to him so it will be easy for him to send the details to the respective team. We have did the same.
After this i have followed several times with the support centre finally they got the panel approved and delivered after this they have sent some technician to collect the tv from us to change the panel on 11/08/2017.
On 12/08/2017 they called me and said that for one dot they won't change the panel minimum there should be 4 dots in order to change the panel (This looks weired)
I have raised the following concern to them
- why this 4 dots come into picture, intially they didn't tell this
- on which basis you got the approval then
- what gaurantee you will provide it will not cause any issue, will you provide written statement for replacement if any issues occured later
- if this is no manufacturing defect why this dot not present in other lg tv

Can you please check this issue and do the needful for us we have spent nearly 40k not one rupee or two rupee we are so much depressed. This is the first time we have changed our brand from sony to lg. Still we have confident that you will serve better customer service.

I am attaching bill and the snaps of the issue

Thanks!
Jd
[protected]

It is really a shameful thing that a brand is doing such kind of cheating with their customers. I purchased a single door refrigerator in june and rigt from the beginning it is making very loud noise. Even technicians told that compressor have some fault n it will go in replacement. But still no response is there and they have given some idiors number whi does not pick up the phone. I am certainly going to complain in consumer forum and if god forbids if something hazardous happens then i blame it all on lg and they will have to pay for it. Such a crap company..

Tv purchase d in april2017
Our complaint no[protected] dt3aug17
Reminder to grievance cell dt 11aug 2018
Intially after complaint company kept us on hold saying
Spare part is not available
On 16.8.17 we received a call from company mr. Riyaz saying that spare part is not available so company will give replacement of new tv with condition to pay rs3500 to 5000
The set is under warranty, company asking for money inspite of their fault
We r being senior citizen can not afford to pay additional money
So either pay back our cost or give any set of same size free of charge

We expect fast action from you

Regards

Balkrushna sarmalkar
Address
C208 om jay shree gurukrupa
Dattapada road borivali east
Mumbai 400066

My out of warranty, lg ac suddenly malfunctioned and we booked a support ticket.
Engineer came next day and said pcb has gone and needs to be replaced.
After repeated following up, they replaced it and charged us for the same. Till the time engineer was present it was working.
After a couple of hours the same problem reoccurred.
We again lodged a complaint next day and now true colour of company came in front. For 4 days no one even bothered to call least come. And on calling service centre, now either some other part is being said faulty or they are not ready to admit that their support is not over for first complaint as the problem has not been solved.
We are now running from pillar to post to get the same repaired but no support from company is being extended.

My complaint id is rnp[protected]. I gave my phone to kadapa service centre for repair, they broke the back case of my nexus 5x. At the time of incident, there is no owner available in the service centre, the technician told that we cannot change the entire back case because it has lightly broken and that to by mistake not necessarily, if you want you can give complaint to manager. Then i reported it to manager, after that the technician has changed words and tells that he didn't damaged the phone. Now whats should i do, please help me, i have a proof that 2 of my friends also came at that time of giving mobile to service centre.

Thank you,

P. Thulasinadh
Complaint id is rnp[protected]
Contact number :[protected]/[protected]
Job sheet no.7136
Kadapa service centre.

I have purchased my fridge just before 1.5 months. Since from purchase i am facing problem of condensation between the doors of fridge. For the same i have filed complaint to lg customer care many times.

Two times technician visited my place to check the fridge. First time technician thought that it is due to door gasket problem. So he just fixed the gasket properly. But it doesn't solved the problem. Afterwards again i raised the complaint.

After vigorous follow-up finally the direct company technician came to my place. But again he told me the foolish reason that the condensation is due to sticker on gasket. Actually that sticker came with the packing of fridge. I just didnt removed it. So he was telling me that the sticker is only for packing purpose and you have to remove it before installation. So he removed that sticker & told me that now your problem is solved.

But still i am facing the same problem. I got irritated with the lg customer care.

I hope atleast now lg will take proper action to ressolve my problem.

Plese find my communication mentiond below.

They just send me acknowledgment no only but i am not getting any proper response (Mail attached)

Dear sir/madam,

Address:- 167 ashirwad nagar, opp bapus dargh, gorwa, vadodara - 390016

City:- vadodara

State:- gujarat

Model number of the product:-js-q18auxa. Anlg

Serial no : idu/704nanz053999, odu/704naad06302

Date of purchase:-4/5/2017

Dealer name:- umiya incorporation

Dealer phone:[protected]

Dealer address:3/13 mig flats, opp indraprastha complex, inox road, vadodara - 390023

Myself hitesh solanki from vadodara.

I am regular customer of lg.in past i had purchased lg mob, lg freeze, lg washing machine.

On 3rd of may i had visited lg store located at ellorapark (Umiya incorporation) for purchase of ac.

I asked one of them executive for purchse of new ac. I told her my room size 100 sq feet, she has suggested me 1.5 ton ac. Again i asked 1 ton will be not suffice? She said no sir you have to go for 1.5 ton.

She had shown me one model of ac and immediately i was ready to purchase it because of lg brand.
I handed over my credit card for payment but after few mins i was informed that model is not available. Your executive has advised me to go for higher model i said ok no problem. I made the payment over the counter and i had requested them to install ac by tomorrow. They said we will try but not sure due to season, again i said ok.

The ac was so big and not suitable for my 100 sq feet. I have to swith on and swith off the ac again & again. That lady has missell. Very dissatisfied

Next day morning i was constantly trying to call them about status of my air conditioner delivery they told me it vl b delivered before 1 pm. And it was delivered. Appreciated this. But for installation they guys were giving me false commitment. I was tired up and lost the hope as i had tried to contact several times.

After my so many calls installation guys came. I informed them i want to install ac in some particular area. They said it is not possible. Again i said o, go ahead and i have to compromise for the place of installation.

Now at the time of installation they guys were telling me sir we need extra pipes which are chargable, which was not informed at the time of purchse. Then i called umiya sales [protected] and asked them it was not informed me about this charges at time of purchasing ac. I requested them to give me some discount as i have compromised in model, installation, place of installation, but he has cleared told me that you have to pay we can't do anything. I was frustrated as lg brand has misselled the product to me. I have first time purchased the ac and i had also told them in next month i am planning to buy more ac for my brother and parents but due to such incidents i vl never buy and never recommend anybody for lg brand.

Again at the time of purchasing ac i was clearly told your executive i need mosquito feature again i clearly told that i need mosquito feature in my ac. She said its inbuit but when i ask lg customer care they said sorry sir this feature is not available in your ac.

And most important thing is when i have purchased ac your executive had clearly told me there will no cost emi facility in your card. But recently i got my credit card bill where interest has been levied.

I request you to kindly resolve my all issue or refund my money back as i am very much disappointed.

Regards
Hitesh solanki

Thanks

Hitesh solanki

[protected]

— customer details —

Name : hitendrasinh solanki

Street :

City :

State :

Post code :

Tel : [protected]

Country : india

E-mail : [protected]@rocketmail.com

Dear sir & madam
My request is sir. That i can not get the proper service of the lg ac. I have complained quite a while. I have a phone but no one comes and engineer and call is closed. Lg has become quite a dirty service. I have applied the other such that i have already applied but i have come to leave the engineer and the open. My complant no rnp[protected] is given to sandeep mo. [protected]. Try to get it quicker than you will be very pleased.

Sir,

My above lg mobile has been stolen from our office in bhandup-w, mumbai. I was sitting in the office with my colleagues, when a few people came for some work. Of them were two ladies with a child and one was a man in the age of around 35 years. We spoke to the two ladies with the child but it seems they have not taken the mobile, because i remember to have made a call after they left office. I doubt the man in his mid thirties to have taken the call. We called him back of office, to which he responded and came back, but after talking to hime it seems he too must not have taken.
We request you to kindly help me to trace/track the same.

Hi team, i purchased a lg tv from delhi and not i am facing issue with it. I have logged a complain with ref no rnp[protected] and it has been one one month there is no solution form the service team. I tried to reach team too many times but no luck to get the issue resolved.
Hope you can better understand my situation.
Regards,
Swati
[protected]

Hi Sir/Ma'am,

This mail is regarding LG G4, we had purchased a new phone on 10th of Jan; 2016 and it died on 18th of July 2017 as its motherboard was facing boot-loop issue which we were unaware.
When we visited service center at lower parel, the person working there told us it was an issue with LG G4's motherboard and so LG is giving 18 months warranty. But later when we asked for replacement of mother board, he said its electronic piece and anything can go wrong with it.

This was LG's problem.They should had recall and changed that faulty mother board in the 1st place. As this problem was recognized by the company many months back. We invested pretty much big amount and thought o[censored]sing it for long term but this is what we are rewarded with!

If at all LG is replacing it we would like to get refund or replacement of motherboard as soon as possible.

Regards,
Snedal Machado. ([protected]@gmail.com)
[protected]
[protected]

Dera sir /madam
mera name bhabatran dan hai or me jharkhand dhanbad nirsha me rhata hu or me ek led tv kharide the jo ki mera purchases date hai 12/07/2015 wo dukan ka name hai (MAA ELECTRONICS NIRSHA) or tv 2year warrnty hai. or mera tv 02/05/2017 ko band ho giya hai or me jis dukan se liye the use dukan ko thik karne ke liye de diye hai. Or aaj 11/08/2017 hone ja rha hai lakin aabhi tak mera tv opas kiya nahi kuch bolrha hai. jab bhi me use dukan jate hai wo bolta hai ki mene company ke pass bhajdiya hai ban kar aaye ga tab milega. lakin aaplog boliye ki mera ek tv thik hone me itna din lagta hai. 3month se me tv dekh nahi paa rha hu wo kiya hoga boliye. aap log aaisa ghatiya tv q banate hai jo thik hone me itna din lagta hai. aap logo se mera yea aanurodh hai ki tv jald se jald thik karwa dijiye or mujhe bhaj dijiye...

Dear all i had purchased lg led tv in 2014 august. I had got 02 years warranty on the product. Lately i came to understand the amc is not available and immediately called up the service center for getting the product in amc. I had requested the engineer to visit my residence in evening as i am in a working class. But unfortunately nobody had come. On sunday it was observed white patches coming on the screen which was increasing. I logged a call with service center and post engineer visit i was told since its not in amc i will have to spend approx 21000 to get the same repaired. I would like to understand why the product had an issue in less than 03years time frame. Secondly why was i not given the timely support for getting the product in amc. I would request to kindly help and support as the cost is on a very higher scale.
Regards
Manoj s nair

Dear mam/sir,

This is to inform you that my discontent of purchasing lg aplit ac can not be described in simple language. Every year i have to spend something to run my split ac. Last time there was less or no cooling effect in my ac in apr, after gas refilling the same problem reoccurred in july. When i called up the concerned mechanic, he said condenser had to be changed to arrest the lekage problem and it would cost around 8000 inr. I spent around 2500 inr in the month of apr-17 and now to get my ac back i have to spend 8000 inr. I purchased ac in 2013, since then there have been numerous failures on this split. Without checking properly why gas refilling was done last time and why this was not investigated properly. Lg split ac was purchased in 2013, since then there had been numerous complaints on this ac and and somehow the technician managed to run the ac but never identified the root cause of the problem and now the issue has turned out to be a bigger one i. E to get my ac rectified i have to spend 8500 inr.in apr-17, i was charged 2350 inr due to less cooling effect in this ac. I have serious doubt on the entire service operations of lg company and its product quality/ durability. There are many more issues i would like to describe once i get a chance to speak to someone having higher position in lg company. Pls help to solve my problem as i can not spend 8000 inr now to run this lg company ac. Complain no:rnp[protected]

I had been handed over a defective ac which could be traced from lg service complaint status.
1.in 2013 when the ac was installed there was water dripping complaint which was never solved and water leakage continue for 4 years.
2. There was defective way of installation that led serious trouble in ac not working for 2 months.
3. There has been heavy rust on mounting bracket of ac compressor carrying unit that could allow the entire unit to fall onto ground
4. No cooling in happened mar-17 and without any proper investigation gas refilling was done and i had to pay 2350 only to enjoy for 3 months only.
5. I failed to understand why i was not given the bill in apr-17 when i paid 2350 inr.
After several request the bill was sent to me on 07th of aug-17 which creates lot of doubt on lg service operations. Now my split ac has been taken back by lg service people and they are saying i have to pay 8000 inr to correct and get back this ac. Kindly resolve my issue as deceiving common people of proving defective ac is no longer tolerable.

I want a new ac replacement from lg company as one defective ac was handed over to me in 2013.

Complain no: rnp[protected]

Regards
Bijay pradhan
[protected]

I have an LG washing Machine and it was about 7 - 8 years back. It having model number WP9003. Its wash pan is not working but the sound of moter is running fine. Request you to share the details to the concerned departmet so that issue can be fixed up quickly. Please do it on urgent basis. It was working fine till yesterday but when I switched on it in morning a sound came up which was like something was broken inside the machine and after that the moter sound is running but the washpan wheel is not moving.

Absolute dead my refrigerator not reapired since 15 days. Can anybody live without it compressor failure. Compressor not available. Technician coming to haouse for experimentations. Till date not found cause of failure. Playing with the refrigerator and us. They are not willing to replace. Always replying they have not rec approval from head office. What to do?

My name is yogesh - [protected]
I purchased LG LED TV 32LE5500 IN 2013.
NOW THE DISPLAY /VIDEO is not working but only audio is working.
I send tv to LG care Bhuj Gujarat. But they denied to repair and says that the spare not available in LG. So what is means that LG is biggest fraud company in the world.
I think this model was developed for fail and got money 9000 for every 5 years from customer if spares available.
My TV cost 50000 Rs.
While I purchased videocon TV in 2012 which is perfect working till date without any deviation or failer.
I think videocon is best company for TV.
While LG technical team was fraud.
I gonna to court for justice and get componsation

Sir, i have purchased lg 42 inch led television on may 2015. For past 2 years there was no complain or services met with the tv but after completion of the warranty period the problem started. This morning 9.08.17 there are two bright spots in the middle of the screen.
I called service and asked for estimation he said it will cost approximately 5000k-6000k. I have very much faith in your product and bought. But now it seems the bright dots and black dots appera in more televisions. Recently so what is the cause for this problem and seriously i can't bare 6000k for service. Plz take kind desecion as soon as possible

Recently my led tv is showing 3 white spots & i raised a complaint regarding the same.
Today a technician visited my place & said the problem is due to backlight reflectors & i will need to change the whole set which will cost me 7500/- rs.
Its been hardly 2 years & the backlight reflectors have fallen off.
The tv is always handled with care.
This is due to some manufacturing defect, some cheap glue has been used.
Please let me know the necessary steps for a repair.