LG Electronics Complaints & Reviews

I have been calling lg customer care since 10th july 2017 to send me a technician. I was told he would call in 24 hrs and fix appointment. It's been more than 4 days. No one has called. I call customer care everyday and all they say is we have send a reminder.
Not all happening.
I need someone to address this issue and get it resolved as soon as possible.
Below is the message i got.

Dear customer, your complain rnp[protected] is in process (Reason : customer re-appointment.). For any support, call on[protected]

I bought a television on 3rd jul 2017. It is just a year passed, i have started facing display problem. On contacting with call center they just denied to provide any kind of warranty. They even do not want to take the pain to check the tv without charging from me. Is it a proper customer handling who spent 30-35 k on your brand name. Is lg making products to run for a year only and thereafter generate continuous revenue through out the life.

The products are really cheep and nonstandard.

Hi, I have bought an importer guaranteed g3 mobile phone through www.hepsiburada.com in Turkey. Within the warranty period my device had a problem with touch screen and I sent it ot the technical service to fix it. They sent the device after two months by replacing the touch screen but this time proximity sensor of the device is not working. I have sent it two more times for that reason but they did nothing. Moreover the last time they sent the device the wolume up button is broken. In total, I cannot use my device from march 2017 to today, I will send it next week but I sonra not have any hope that they will fix and pleased me. And the attitude of the technical service is not fit to your company. On the other hand, although I know that you do not want that happen I lost my trust to your company unfortinately.

Hi,

I bought nexus 5x in pre-order sales. Now it stopped working due to bootloop issue. My phone is 2 months out of of warranty.

When i contacted hyderabad area service manager, he told he needs approval to replace the motherboard (As it is out of warranty). After two weeks, he confirmed that approval got rejected.

The issue encountered only because of ota update. But i dont know why we should suffer.

We had bought a washing machine month back. It stopped working today. Technician came and stated it is due to bad installation done by reliance this machine has a broken drum and spoilt board. What did i do to deserve this. I see your people believe in shifting blame instead of looking at customer convenience. Technical support says it would take 5 days to replace these parts. So much for lg product and service. We pay 30000 for washing clothes with our own hands. Please take the machine and return the money.

O whom it may concern

This is to bring into your attention that we purchased lg refrigerator (Model: gl-u402jpzl; 360 lit) from great eastern trading company, garia main road kolkata: 70084 on dated january 25, 2017.
We are having ultimate harassment and unpleasant experience with the purchase of your lg product. Within 20-25 days of the purchase, the machine stopped working and the deep freezer was converted to room temperature. We launched our complain with lg customer care, the lg - technician intended to fix the problem by gas recharged. We came to know that there was leakage in the refrigerator gas pipe. We requested for the immediate exchange (New freezer) but no care was taken.
Within one month after the 1st repair, new problem show up, there was a constant water leakage at the back and the body was accumulating water vapour. All these new issues were noted (By taking pictures), by the new visiting lg-technician. They again worked on the gas charging (Reduced the pressure) and tried fix the issue. But it was not fixed.

Last 25th, june, we have the similar problem again of water leakage accumulation of water in the body. The temperature of the freezer is abnormal. Complain number (Rnp[protected] was launched same date, however lg-tech visited after 7 days of complain suggesting for another gas recharge which is no more acceptable for us.

We want an immediate replacement of our 360 liter lg-refrigerator by a new one. If we don’t hear from you within 24 hours after my email with solution we will be moving towards consumer forum.

It’s quite unfortunate that your company like lg is generating an ultimate discomfort and customer grievance related to the service you are providing us.

Looking for hearing you

Benu brata das
Email: [protected]@yahoo.com

I am fed up of lg it's almost been a month that my tv is not working since 23rd june. I called up lg they sent a technician to check who informed my mother board is not working any more. I asked him to fetch a mother board which he informed it's out of stock. Till then i have been talking to every person including ruchi yadav mobile number is [protected]. Amit jain have been most unprofessional lg employees i have ever come across. She never picks up the phone seems like she has put her phone on flight mode. Every person from lg has given me an assurance that my part will come but nobody tells me me when. I have another sony tv and there service is marvellous. If lg people treats a customer who has bought a tv of rs 1 lakh like this i wonder how they treat other customers. I am going to complain in the consumer forum specially about ruchi yadav and amit jain bcoz they did not pick up my phone (Ruchi keeps her phone on flight mode) never called back i believe they are area managers of the most unprofessional behavior i have come across. My husband has spoken to lokesh sharma who has been little helpful so far but he also told me last night that my product is extended to 15th july and he doesn't give any sureity that this time it will be deliver as the same case has happened before. I have a screenshots of my call to prove all the matter which has been said above. My lg complain number is rnp[protected] and this is purely a denial of service and harrassment of customer of lg and those people are my father in law who is 56+ old man whom lg has been troubling and my husband.

I have had this side by side freezer on the bottom refrigerator for 2 years now. It is now a huge box in the middle of my kitchen doing nothing. Because sears does not carry lg parts and apparently lg only "gives" them limited parts (According to sears technician) i have had no refrigerator (Which i bought a warranty for!) for a month now. I have six kids and have had to go to the grocery store everyday. This is just unacceptable!!! I will never buy lg again or from sears. The customer service and care is just horrible. I have spend so much extra money on food and food gone bad i am disgusted. The technician was suppose to show up between 8-12 today, it is now 1pm and no technician. There goes a day of work that i just took off... So so so upset and pissed off.

I purchased a double door refrigerator from a dealer in gurgaon. However, we found the product is in a damaged condition, when we opened the box for installation. There are dents and scratches on front doors and sides.

After regular follow up lg customer care and local service center, i got a shocking message last night through whatsup,

I am highly frustrated now with this company

Refer the whatsup communications between me and raj kumar

11/07/2017, 7:06 pm - raj kumar:
• dear sir, your purchased model is not available in our stock. So alternative model is suggest by company. For that you will have to pay rs. 4390 /~

11/07/2017, 9:17 pm - saroj:
• sorry, we cannot afford rs 4390 more, we have already spend rs 32000. When the size is same, why there is a huge price difference and why should i pay extra when the same size. Let us know when the same model will it be available in your stock. Lg should compensate us by giving this new model, as we have been cheated by lg. We do not want to bear any additional expenses. Else i will go to consumer court and social media as we are going through mental torture

We have bought a double door fridge from lg. We are facing the problem of cooling in the lower part of the fridge since we bought the fridge. The fridge was bought in august 2011 and since then we are complaining about it and lg service is not able to resolve this problem and not bothered to do something about it.
The complaint is "our fridge in summer faces a problem of cooling. The lower part of the fridge stops to cool, the upper part seems to work fine. This continues for like 2-3 days. This cycle continuous every week"

When we log a complaint the service center will take more than 48hours for its visit. Till then the fridge starts working on its own, so the service man will come charge us for his visit will observe the fridge and will tell "all things seems fine to me" so he doesn't do anything and just goes will this pocket full.

Since we started complaining, 3 service agency has been changed by lg company, in our area, bharuch.

Please address our issue we are being played like a ball between the company and the service center, every now and than

Hello team

Below are the required details...

Name:- manoj kumar goel
Address:- h. No -46 kesri wara sikandrabad
Local area:-near hanuman chowk
City:- sikandrabad
State:-uttar pradesh
Pin code :-203205
Phone no (Already registered if any) :-[protected] (To know more you can call at [protected])
Model number of the product:- p1515r3sa-1
Serial num:609nwtx017521
Date of purchase:-08/11/2016

Hope you to solve my issues as soon as possible as i am working and so annoying from this performance.
I have not purchased it to increase my pain.
Kindly make it repair as soon as possible.
As i am fed up of those illiterate mechanic, though say machine not doing well due to dirty water and also make my dryer button fail and another time dryer cap was not opening fully

For my lg microwave over model no mc-767w, requested to provide new front panel controller with request no[protected]. But they have closed this complain as the spare parts are not available with company for this model. As per the consumer act, when the model is not declared obsolete/ end of life support and it's spare need to be made available as and when requested.in this context, lg is requested to provide spare or give us replacement for the existing microwave.

Dear sir/man
I am third time buyer of lg product but this time my experience
Is very bad. On 6th june 2017 i have purchased split ac from apollo
Sales paschim vihar. Sales person mr. Prajapati had given me wrong
Info about product, given 3 year old product and billed the product
More than mrp.
I have complaint through your website but no action taken

Hi lg,

We have bought lg water purifier but it is not up to standards, when having water we are not feeling it is a filtered water. Complaint given to service center many times and for name sake they are coming and always changing filters and managers are not helpful at all, they are trying to convince us or sometimes trying to cheat us. I never expected this from lg, very bad experience. Can someone respond to me for the below mentioned number please.

Regards,
Kishore kumar.
[protected].

I have been a loyal customer of LG since long and most of the electronic appliances in my home have come from LG showrooms only the reason being quality products backed by excellent customer service

However I feel sad to mention that the quality of customer service provided by Ms Shree Kanha Enterprises Garh Road Meerut has not only made me feel disappointed but also uprooted the trust in the brand

I am a senior citizen who had filed a complaint for my washing machine with Shree Kanha Enterprises which was already dealt with casual approach and the machine was delivered to me after too much delay that too when I myself went to the service center after a long time has lapsed

After I brought it back the machine was taking in water even at the time of drying due to which the clothes never came out dried. To my utter disappointment when I called the same service center they dealt with me in a very unprofessional manner with people just transferring calls from one person to another while I could clearly hear sounds of laughter and chit chat going on without any regard to me holding the phone for long hours
Even after this I received only false assurances of visiting my home to check the snag with no one even calling back

I request you to please take up the matter as this unprofessional and casual attitude is neither expected nor deserved by age old customers of LG

I have purchase 2 lg inverter split ac 1.5 ton and 1 ton from king electronics at kalyan khadakpada 1.5 ton as on 18 th april 2017 which is installed on 22 th april but aircondition is not working properly so many times i have complained to this shop, their technician comes do something and remarked no problem, but it is not correct again i m given the complaint its not cooling but they are not attending my complaint properly. Now i m very much frustrated what to do pl help me i don't want this ac i want to replace this. Pl help me.

VERY VERY BAD EXPERIENCE WITH LG Smart Phone.
and E-Bay..!!

Dear Sir/Mam,

May this mail find You with a Pink of Health and Spirit too..!!

I am terribly shocked...!!
And now loosing trust in e-bay...!!

I bought LG V 10 on e-bay The Mobile Phone - LG V10 by paying Rs.27, 590 on 23rd of August 2016 but within 10 months the phone became completely dead and not working any more, sinc last 3/4 days. I contacted the LG's Service Center, Parvati, Pune 411009, after checking the phone for two days the service center reported that the Mother Board of the phone become useless and the repair/replacement cost for that is Rs.16000.

This is caused without my FAULT and this is very shocking, the products of LG are actually always of good standard, then why this happened with LG V10 phone, I have already filed complaints with ebay and the customs department of India about the product, non receipt of invoice and the non receipt of warranty card within 3 days of receipt of the product but yet not received any reply for that from e-bay.

I am very frustrated with all this happening and looking for either REPLACE OF THE PHONE or REFUND of my whole money of Rs.27, 590.

Other Details are as under--

(1) The Name of the Product under complaint is-- New LG V10 Single
Sim, 64GB 4GB 5, 7" 16MP 5MP Dual Cam Imported

(2) IMEI No.- [protected]

Looking forward for Your kind and prompt response.

Thanking You and Wishing You Every happiness of Life...!!

...Prof. CMA Subhash Jagtap, Pune.(INDIA)

[protected]@rediffmail.com
[protected]

Dear Sir,
I am Richard Joseph, writing to you all on the Seventh Days of highly disappointed
and embarrassed week of my Life. After hundreds of Phone Call and don’t know
how many mental pains and agony, Today I was told to wait for another 6 days as
The replacement TV is been Shipped from Chennai. A ONE Day old of TV of 55’ takes
12 Days to be replaced. This is when that the fault was detached within 24hrs. This is
The last thing I expected from a Brand Like LG. However for once I leave the Product
Aside, The after Sales Service was One notch higher. A Good length Mail was written to
The Officials Like


Resolve the issue or I will make sure it reaches to the highest level of LG.
Thank you.
Regards,
Richard Joseph
[protected] / [protected]

Dear Sir,
I have brought the compressor with model number MA42LPJG. with warranty and garranty of 1 year .With 4 months itself it gets burnt out.It should be repaired with no dditional cost but local nashik distributor asking 800 rupees money for the same.the distributors mobile number is [protected] and name of refrigerator distributor is Coll refrigerator.
I request you to please help.

Thanking you,
With...

I bought a refrigerator from Jeevan Jee Refrigeration Engineers, Lajpat Nagar on 29/06/17.

The Model no on the bill is GL-I302RPZL 284 Lts but the model no on the Refrigerator is GL-I302RPZY 284 Lts. I don't know if that will be an issue with warranty.

The product reached me on 02/07/17. There was no booklet, no warranty card and no keys. Since I had taken pictures at their showroom, I found they have sent me the displayed piece while they had promised me a fresh piece.

The demo person came but did not give me any booklet, warranty card or key.

The fridge was sent on a Rickshaw with only the rickshaw puller to offload. I had checked with them at the showroom before, whether they will be sending someone and I was assured on that.
I had to hire a person to help get the fridge inside.

When I called the owner Gunjan Narula and told him I will be deducting some money to pay that guy and take up this issue with LG, I was told that I was being very extra smart. Either I should deduct the money or Complain. I chose the latter.

This is my first LG experience. I never expected such high-handedness and rudeness for no fault of mine.

I wanted a New Refrigerator and a hassle-free delivery and installation.

I had decided on LG After reading a lot of positive reviews on your service, but am left pretty disappointed.

All I can say is Life's not so good with LG after all.