LG Electronics Complaints & Reviews

I purchased a double door refrigerator from a dealer in gurgaon. However, we found the product is in a damaged condition, when we opened the box for installation. There are dents and scratches on front doors and sides.

After regular follow up lg customer care and local service center, i got a shocking message last night through whatsup,

I am highly frustrated now with this company

Refer the whatsup communications between me and raj kumar

11/07/2017, 7:06 pm - raj kumar:
• dear sir, your purchased model is not available in our stock. So alternative model is suggest by company. For that you will have to pay rs. 4390 /~

11/07/2017, 9:17 pm - saroj:
• sorry, we cannot afford rs 4390 more, we have already spend rs 32000. When the size is same, why there is a huge price difference and why should i pay extra when the same size. Let us know when the same model will it be available in your stock. Lg should compensate us by giving this new model, as we have been cheated by lg. We do not want to bear any additional expenses. Else i will go to consumer court and social media as we are going through mental torture

We have bought a double door fridge from lg. We are facing the problem of cooling in the lower part of the fridge since we bought the fridge. The fridge was bought in august 2011 and since then we are complaining about it and lg service is not able to resolve this problem and not bothered to do something about it.
The complaint is "our fridge in summer faces a problem of cooling. The lower part of the fridge stops to cool, the upper part seems to work fine. This continues for like 2-3 days. This cycle continuous every week"

When we log a complaint the service center will take more than 48hours for its visit. Till then the fridge starts working on its own, so the service man will come charge us for his visit will observe the fridge and will tell "all things seems fine to me" so he doesn't do anything and just goes will this pocket full.

Since we started complaining, 3 service agency has been changed by lg company, in our area, bharuch.

Please address our issue we are being played like a ball between the company and the service center, every now and than

Hello team

Below are the required details...

Name:- manoj kumar goel
Address:- h. No -46 kesri wara sikandrabad
Local area:-near hanuman chowk
City:- sikandrabad
State:-uttar pradesh
Pin code :-203205
Phone no (Already registered if any) :-[protected] (To know more you can call at [protected])
Model number of the product:- p1515r3sa-1
Serial num:609nwtx017521
Date of purchase:-08/11/2016

Hope you to solve my issues as soon as possible as i am working and so annoying from this performance.
I have not purchased it to increase my pain.
Kindly make it repair as soon as possible.
As i am fed up of those illiterate mechanic, though say machine not doing well due to dirty water and also make my dryer button fail and another time dryer cap was not opening fully

For my lg microwave over model no mc-767w, requested to provide new front panel controller with request no[protected]. But they have closed this complain as the spare parts are not available with company for this model. As per the consumer act, when the model is not declared obsolete/ end of life support and it's spare need to be made available as and when requested.in this context, lg is requested to provide spare or give us replacement for the existing microwave.

Dear sir/man
I am third time buyer of lg product but this time my experience
Is very bad. On 6th june 2017 i have purchased split ac from apollo
Sales paschim vihar. Sales person mr. Prajapati had given me wrong
Info about product, given 3 year old product and billed the product
More than mrp.
I have complaint through your website but no action taken

Hi lg,

We have bought lg water purifier but it is not up to standards, when having water we are not feeling it is a filtered water. Complaint given to service center many times and for name sake they are coming and always changing filters and managers are not helpful at all, they are trying to convince us or sometimes trying to cheat us. I never expected this from lg, very bad experience. Can someone respond to me for the below mentioned number please.

Regards,
Kishore kumar.
[protected].

I have been a loyal customer of LG since long and most of the electronic appliances in my home have come from LG showrooms only the reason being quality products backed by excellent customer service

However I feel sad to mention that the quality of customer service provided by Ms Shree Kanha Enterprises Garh Road Meerut has not only made me feel disappointed but also uprooted the trust in the brand

I am a senior citizen who had filed a complaint for my washing machine with Shree Kanha Enterprises which was already dealt with casual approach and the machine was delivered to me after too much delay that too when I myself went to the service center after a long time has lapsed

After I brought it back the machine was taking in water even at the time of drying due to which the clothes never came out dried. To my utter disappointment when I called the same service center they dealt with me in a very unprofessional manner with people just transferring calls from one person to another while I could clearly hear sounds of laughter and chit chat going on without any regard to me holding the phone for long hours
Even after this I received only false assurances of visiting my home to check the snag with no one even calling back

I request you to please take up the matter as this unprofessional and casual attitude is neither expected nor deserved by age old customers of LG

I have purchase 2 lg inverter split ac 1.5 ton and 1 ton from king electronics at kalyan khadakpada 1.5 ton as on 18 th april 2017 which is installed on 22 th april but aircondition is not working properly so many times i have complained to this shop, their technician comes do something and remarked no problem, but it is not correct again i m given the complaint its not cooling but they are not attending my complaint properly. Now i m very much frustrated what to do pl help me i don't want this ac i want to replace this. Pl help me.

VERY VERY BAD EXPERIENCE WITH LG Smart Phone.
and E-Bay..!!

Dear Sir/Mam,

May this mail find You with a Pink of Health and Spirit too..!!

I am terribly shocked...!!
And now loosing trust in e-bay...!!

I bought LG V 10 on e-bay The Mobile Phone - LG V10 by paying Rs.27, 590 on 23rd of August 2016 but within 10 months the phone became completely dead and not working any more, sinc last 3/4 days. I contacted the LG's Service Center, Parvati, Pune 411009, after checking the phone for two days the service center reported that the Mother Board of the phone become useless and the repair/replacement cost for that is Rs.16000.

This is caused without my FAULT and this is very shocking, the products of LG are actually always of good standard, then why this happened with LG V10 phone, I have already filed complaints with ebay and the customs department of India about the product, non receipt of invoice and the non receipt of warranty card within 3 days of receipt of the product but yet not received any reply for that from e-bay.

I am very frustrated with all this happening and looking for either REPLACE OF THE PHONE or REFUND of my whole money of Rs.27, 590.

Other Details are as under--

(1) The Name of the Product under complaint is-- New LG V10 Single
Sim, 64GB 4GB 5, 7" 16MP 5MP Dual Cam Imported

(2) IMEI No.- [protected]

Looking forward for Your kind and prompt response.

Thanking You and Wishing You Every happiness of Life...!!

...Prof. CMA Subhash Jagtap, Pune.(INDIA)

[protected]@rediffmail.com
[protected]

Dear Sir,
I am Richard Joseph, writing to you all on the Seventh Days of highly disappointed
and embarrassed week of my Life. After hundreds of Phone Call and don’t know
how many mental pains and agony, Today I was told to wait for another 6 days as
The replacement TV is been Shipped from Chennai. A ONE Day old of TV of 55’ takes
12 Days to be replaced. This is when that the fault was detached within 24hrs. This is
The last thing I expected from a Brand Like LG. However for once I leave the Product
Aside, The after Sales Service was One notch higher. A Good length Mail was written to
The Officials Like


Resolve the issue or I will make sure it reaches to the highest level of LG.
Thank you.
Regards,
Richard Joseph
[protected] / [protected]

Dear Sir,
I have brought the compressor with model number MA42LPJG. with warranty and garranty of 1 year .With 4 months itself it gets burnt out.It should be repaired with no dditional cost but local nashik distributor asking 800 rupees money for the same.the distributors mobile number is [protected] and name of refrigerator distributor is Coll refrigerator.
I request you to please help.

Thanking you,
With best regards,
Gokul Tile

I bought a refrigerator from Jeevan Jee Refrigeration Engineers, Lajpat Nagar on 29/06/17.

The Model no on the bill is GL-I302RPZL 284 Lts but the model no on the Refrigerator is GL-I302RPZY 284 Lts. I don't know if that will be an issue with warranty.

The product reached me on 02/07/17. There was no booklet, no warranty card and no keys. Since I had taken pictures at their showroom, I found they have sent me the displayed piece while they had promised me a fresh piece.

The demo person came but did not give me any booklet, warranty card or key.

The fridge was sent on a Rickshaw with only the rickshaw puller to offload. I had checked with them at the showroom before, whether they will be sending someone and I was assured on that.
I had to hire a person to help get the fridge inside.

When I called the owner Gunjan Narula and told him I will be deducting some money to pay that guy and take up this issue with LG, I was told that I was being very extra smart. Either I should deduct the money or Complain. I chose the latter.

This is my first LG experience. I never expected such high-handedness and rudeness for no fault of mine.

I wanted a New Refrigerator and a hassle-free delivery and installation.

I had decided on LG After reading a lot of positive reviews on your service, but am left pretty disappointed.

All I can say is Life's not so good with LG after all.

Dear sirs,

My name is wilfred dmello and i have been a loyal customer of lg ever since it came to india in the 90s. All these years i purchased lg products like tvs, washing machine, airconditioner, refrigerator etc thinking that your products were of good quality, durable & after sales service would be better than the other lesser known brands. I was recently proved wrong by lg because of this recent incident.

I purchased a lg refrigerator model no. Gl-408yvqg4 vide invoice no. E251716 on 25/08/2012 from snehanjali, vasai (W) for ₹33000/-. The refrigerator worked fine for some time & then the problem started. Recently i had to contact lg customer service for fridge compartment cooling problem on 09/05/2017. Freezer was working fine but there was no
Cooling in the fridge compartment. Lg customer care person mr. Avdesh from sky services, mira road attended to the fridge & said that the rear heating plate was faulty & had to be replaced. He asked us to follow up with the service centre for the solution. Mr. Avdesh charged ₹290/- visit charges vide invoice no. 00819 dt. 09/05/2017.

After repeated follow up with sky services, the service representative mr. Shakil asked me to send him my refrigerator purchase bill with serial no. Of the fridge which i sent immediately. After further follow-up i was told by mr. Shakil that the refrigerator was not repairable by them since the heater coil was fixed to the refrigerator body & that his senior mr. Om prakash yadav would give a commercial solution. When i spoke to mr. Om prakash yadav, he informed me that since the refrigerator could not be repaired by them, they would give me a 15% discount on the purchase of a new lg refrigerator.
Since my refrigerator was still under warranty (5 year compressor) i refused the commercial solution since it was the company's duty to either repair my refrigerator or replace it with a new refrigerator. I called up customer service again & told them about the updates. The customer service representative mr. Surendra gave me a contact number of ms. Neetu singh and told me she was service in charge at sky services. I spoke with ms. Neetu singh and informed her about my concern. She assured me that she would get back to me in the evening after checking with sky services, mira road. I did not get a call from her that evening, so i tried calling her for the whole week but she was unreachable. She was clearly ignoring my calls since she would not take calls or her phone was switched off. Feeling dejected, i called lg customer support once again and this time they gave me the contact number of the area service manager of sky services, mr. Parag choksi. I called him a couple of times and he was also of little help as he kept on repeating the commercial solution of 15% discount on the purchase of a new lg refrigerator. I also tried calling his senior mr. Bipin but he sent me
An sms informing me that he could not talk & i whatsapp my query instead. I am writing to you since i am not getting proper response & solution to my faulty refrigerator problem. I have even written several email to lg customer service, copy of which is attached. Lg customer care emailed me and told to talk to mr. Parag choksi, which i did, but he kept repeating his earlier commercial solution of 15% discount on purchase of a new lg refrigerator which i refused. I have the following questions to the officials concerned at lg:

1) the subject refrigerator is still covered under the 5 year warranty (Compressor). Lg is being unethical & irresponsible byexpressing its inability to service the refrigerator & asking me to buy a new refrigerator. If it can't repair a product under warranty, it should replace the product free of cost.

2) your service representatives (Sky services) are very rude & unhelpful. They think they are doing customers a favour by providing them service. They are spoiling lgs reputation in the market by harassing lg customers.

3) the commercial solution of a marginal discount (15%) on purchase of a new lg refrigerator is not acceptable to me since i will not purchase any lg product in my lifetime if this service query is not reasonably resolved.
4) i am approaching you for this problem as a last resort. I hope you take consumer's complaints seriously & settle my claim by replacing my unservisible refrigerator with a similar new refrigerator.

Thanking you in anticipation.
Wilfred dmello

TheTV is out of order for 10 days and I had booked a complaint with customer care The TV is under extended warranty.The local office attended to the complaint and replaced the required part.But after some time the same problem has come up and I had contacted Mr.Abvish, Service Engineer who had attended the complaint Mob[protected] informed that he would set right.But so far he has not helped in resolving the problem and for the last three days i have telephoned for more that 30 times and he is not receiving the mobile.Can you please help me resolve the problem

I booked a complain through LG's help line vide ref RNP[protected] on 04.07.2017 for repair of my Microwave oven. The SMS received containing the complaining docket no. also mentioned the name of the technician Mr. Koushik Bakshi along with his mobile no. When I called the technician in the evening he responded he has no information on the matter. I called their help line twice again yesterday and once today but only assurance was given that technician will visit asap. But unfortunately none arrived or called me.

The service of LG is going worse day by day.

Sekhar Datta

Hi lg service, naveen reddy from chittoor dist, andhra pradesh. I bought a double door refrigerator and service centre agent came and installed the same on january 2017. Once service agent left my place, we found that refrigerator is not working (Not giving cooling) within 10 minutes. I called to him, he said he will come two days later to check. After a week service person came and checked my refrigerator, found that compressor is not working. He asked me to cal customer care, and request a ticket to replace (Rnp[protected]. After 20 days new compressor came and replaced it. But my refrigerator not working. Service agent checked and advised me to shift fridge to their service center (Balaji kool care, chittoor). I shifted.

Its been six months now, they found that there are multiple issues like, compressor issue, cooling coil issue, electrical board issue, compressor oil pipe issue, there are many issues in that refrigerator, service technician said that it is manufacturer defect product.

Still they are unable to sort what exact problem is in that fridge. My warranty of six months expired without using 10minutes.

1. Rnp[protected]
2. Rnp[protected]
3. Rnp[protected]

With these many issues i cann't accept the same product after six months. So please consider my issue and please provide me a replacement or refund. We believe lg products are good in quality and best in service, so using lg brand since 15 years.

Service center (Balaji cool care, chittor & area manager from tirupathi) persons are not responding to my phone calls and i visited 10 times to their service center during this six months.

Thanks and regards
Naveen reddy. S
[protected].

Hi sir

My order id [protected], i was placed an order for lg 80 cm (32) hd/hd ready smart led tv 32lh576d through paytm and i got the delivery on 01/07/2017 and almost 5 days we have approached lg customer care and paytm customer care but till now no response from both of them for the installation. We have called 3 times to lg customer care and they are registering the complaints after that no response from them. Please help us to do the needful asap.

My mobile number - [protected]
Email id - rmk. [protected]@gmail.com

Regards
Manikanta

I had purchased the said water purifier on 21st May 2017. Till date i have not been able to use the watrer from the purifier. The reason is a chemical smell coming from the water . The LG service team has repeatedly come and tried to rectify the same but the issue is not resolved yet. They have also given me a replacement equipment but this too has the same problem.

It is a problem with the model itself. Please exchange the same with a lower model that does not have the hot and cold water option. This is because the chemical smell is coming from the hot water.

I had purchased my phone in nov 2015, now it does not fall under any warranty neither extended one.
All of a sudden on 25th June 2017, it restarted on its own, since then I am not able to use my phone.
I am very careful user when it comes to handling phones. My last sony xperia phone is still working which is more than 5 year old and my Nexus 5X is dead because of some hardware issue which is not even 2 years old.
I would like to hear from LG whether they can do anything about it. Since this is not a usage related fault it's manufacturing fault as can be seen from many other complaints.
I would surely like to get refund or replacement device.
IMEI no: [protected]

We are having a persistent issue with our LG refrigerator.
Frost is being formed in all the racks as well as in the vegetable and fruit basket leading to damage of the stored content inside the refrigerator.

We raised a complaint and was followed by an engineer visit. The engineer reported the issue as arising out of duct assembly problem and accordingly replaced the duct pipe. But that did not resolve the issue.

Kindly arrange for the resolution of the problem as soon as possible or replace the product.

The model number of the product is GL-D402JHSL.
Set Serial Number 509PRHS005241