LG Electronics Complaints & Reviews

Respected sir / madam,
I have purchased lg ¬air conditioner (Ac) online from amazon. It is delivered on[protected], for installation i have called to lg customer care for installation, accordingly i only followed up for installation.
Day-1: - on[protected] at 7’o clock evening lg third party technician (Mr. Pothu raju) came from the sri swathi service point. For installation, i requested as per my choice, but technician suggested in different side as per his convenience. (I trusted his suggestion because he said in future there will be a gas leakage on my suggested place).
Day-2: - i am getting water leakage problem from vey 2nd day on words. I have called pothu raju i have explained my problem and he committed next day[protected] to visit my place and fix the problem. Till now this is never happened. Every day am calling to his mobile number and he is saying ¬¬¬¬he will come. I have waited 1 week like this but there is no use, sometimes he is avoided my calls and if he responds also his behaviour is not good.
I have waited 1 week time and i contacted to lg customer care, and i have explained same thing to customer care and they shared the same contact details of swathi service point. Those number are [protected] / [protected].
I contacted swathi service point manager and i discussed about my problem, and he promised he will send a technician to fix the problem. His committed date is[protected]. On 26th onwards i am contacting him and his technician, they are avoiding the calls, and giving the wrong commitments. Nearly me & my wife dialled both numbers more than 100 times.
Before registering this complaint, i called him but he is not responded, finally i sent a message to his mobile no. [protected]. Message is “ if the problem is not resolved by today 2pm i will put complaint in consumer court “, but how ever i didn’t get any response from them.
If i called technician he is again asking for money, lg technician did the wrong installation and i am asked to correct the his installation straightaway their asking money. Moreover, where he installed ac from that position my room is not colling at all.
And i am attaching my images how he installed ac & my suggested place for installation.
Swathi service point manager no. [protected], technician pothu raju : [protected]

Thanks & regards,
Sharathkumar

Hi,

I have purchased a product on of your delear shop on 06.11.16
Delear details - lg shopee (Rjn) no.102/26, 1st n block, 10th main, next to cake palace, rajajinagar, banglore - 560010. Ph[protected] / 49.

Product name : lg w. M f/a front loading 6 kg fh0b6ndl22 washing machine.
Amount paid - rs.25, 500.
Bill date : 06.11.2016
Cust code : lgr23659
Branch : lg rajajinagar - 1029
Executive name ; 1029-harish kj
Ware house - machohalli - 1012.

Your dealer sales man said if i pay the amount through hdfc credit card i will receive 7.5% cash back after 90 days.

According i have swiped the card and purchased the product, later 90 days amount has not reflected my account, i have contacted the branch and visited several times and sent the account statement of credit card to dealer but still no proper response (A copy of mail is attached for your ready reference).

Kindly look into the issue and do the needful at the earliest.

Rgds
Gangadhar b. S
[protected]

I have lodged service repair request on website lg /support /repair for on site repairs. (Reciept no. Cnp[protected]). Technician visited from lg service /ms services, kandivali mumbai office for the inspection purpose and declared that "mother board" needs replacement to make tv operational. Collected rs. 300/- but not given inspection report copy. I agreed to pay additional service charges of rs. 920/ as well as mother board price of rs. 7620/-. However after 2 days called to me and conveyed that the said board is no more available and the said tv model is obsolete. This was very shocking to my knowledge that such a high cost tv is not repairable due to the non-availability of the part after usage of around 4 years and odd months. Please help me out.

Sir,
My name is Sangita Bang(from Aurangabad, Maharashtra) ([protected])

I had bought a LG front loading model (F1222NDP25) 3 years back for around 45000/-. Now the problem with the washing machine is it is not working and it stopped working while it was in process.
There is no mechanical issues with the machine.
I called up the customer care and logged the complaint. But your service guy dint turned up.There was no response from your service care department.
So We approached private repairing services and we have to pay Rs.5000.
My expectation was that the your service guy will respond to our complaint.we waited for almost a week to get response from your side. It was a surprise for me to know that such a big company doesn't provide proper after sales services and uses such cheap product which doesn't have a life in washing machine.

Its pathetic that after spending RS.45000 for a washing machine, I need to spend another 5000 with in 3 years for a minor program error.
I would like to bring into the notice of the authorities and people about the poor quality of the PCB in LG washing machine
and how much the customers are being cheated after spending their money on products like this.
You send your service guy I would like to show him damaged PCB.

I purchased fully automatic top loaded washing machine since 8 months before but due to some reasons i can't use it but now a days i think to use but i have misplaced the bill i call customer care for the demo of machine. Engineer reached for demo replied we can't help without bill. He is charging 500 rupees 4 the demo is this procedure is right or wrong...

Hi,

I have bought 1.5 Split AC of LG electronics from Croma showroom Rajajinagar Bangalore 560010 on 15/03/2015, there were 2 free services for which i have not received any communication from after sales service team.

I have called to LG customer care for servicing in April 17 from my mobile number [protected] some one responded and after listening all my query they told in 2 days you will receiving the call from the service guy but no one responded.

After that i have followed up couple of times no one is reverting or attending the call i am disappointed with the kind of service which after sales LG is providing.

And also people at call center also not bother to talk to the client properly.

If this kind of services are provided they customer wont have faith on the products which LG is selling.

Request you to resolve my complaint urgently.

Hoping this time some one will respond.

INVOICE NUMBER:-SLF02A[protected]
ITEM CODE:-187948
ITEM DESCRIPTION :- LGS/AC 1.5T LSA5AT3D 3S

Thanks
Jethmal Jain
[protected]

I purchased a LG refrigerator on 3-4 2017 from Pai Electronics, Puttenahalli road, Bengaluru 560076.
The mechanic who commissioned the same persuaded me to go for AMC. I gave a cheque and I was told the invoice will be delivered home with in 30 days. I got a message on my mobile also to this effect.
I contacted customer care on their toll free number and was told the invoice will be delivered home by the mechanic who commissioned the fridge. This did not happen.
I once again contacted the customer care and was given two mobile numbers to contact. Both these numbers are not operational.
Hence I want to know what is to be done next.
AMC form No.:14045421.
Model No.Q282RGSL.DGSZEBN and serial No.702PRKX084941
Mobile No.[protected].
Land line[protected].
Email: [protected]@gmail.com

Hi,

The service center is denying to provide me service as my location falls between both their Area of Service, The service guy from Marathahalli says this location belongs to KH road and vice versa.

I have raised 3 complaints on the same issue and the first the complaint was raised on 20th of April, I havent been getting a proper response from the Customer care nor from the Service center.
Complaint Number : RNP[protected]

Also, the response from them was not proper and he has been disconnecting my calls since 3 days.
Service person details: Pradeep Shetty
Number : [protected]
Branch: Marathahalli
These Guys are least bothered about the reputation and brand value of the company and they behave so cheaply. I would want to return my machine if the service doesn't arrive by today..

I have also raised a concern with CONSUMER COURT, Below is the Docket number for your reference

Docket Number: 247945

I want a strict action to be taken on Pradeep and a strong warning to the incapable marathahalli branch TL's who are bending to their tune.

I will take this to consumer court if they fail to provide me a written apology for their misbehaviour.

सर मैंने LG कंपनी का रेफ्रिजरेटर कंप्रेसर 18 -4-16 को लगवाया था । जिसकी 1 साल की वारंटी दी गयी थी जो की 15-4 -17 को कंप्रेसर ख़राब हो गया । S .S. REFRIGERATION SHOP NO.A-1 JAYANTI BAZAR M.I. ROAD JAIPUR SE ख़रीदा गया था ।15-4-17 को उसको समाचार देने पर ठीक कराने से मना कर दिया और बोला क़ि 15 दिन पहले तक की गारंटी होती ह । इसलिए में बहुत परेशान हु प्लीज मेरी हेल्प करो

I got a new ac
From kaysons lg store 4 days ago (23/4/17). Now ac is not working properly, i did a call to dealer he sended a executive & executive is saying ac gas leaked, after that i called to dealer he is behaving like a unprofessional man. I m very much dissatisfied with the services provided by lg & dealer... Pls black list these type dealers...

It is big mistake to have bought lg ac of this brand and i am unable to describe issue because many mails are written to concerned person but no action and reply is written to me still let me know once again problem is, i called for ac service on 22 april 2017. Engineer came and serviced it but after that water leakage problem started. I contacted to same engineer but he is not responsible and responsive for this and said to talk another person then another person came and solved this problem as he said and went but under my observation water leakage is not solved that's when i talked to him and he told to another person etc. Now i contacted to service center to abhishek and anju service manager but they never ever pickup the call. I do not know myself that how much call i have made to them when i have lost hope that they will pickup my call then i tried to customer care who always speak your call is forwarded on priority basis. Complaint no: rna[protected]

I had bought an on 31st march from Shree Shakti Electronics (Ahmedabad - Gujarat). The AC got installed after 5 days. After the installation the AC stopped working in 1 hour.
I have made complained about the AC 3 times. Once at the shop i bought from and twice at LG call center.
The last time i made a complain the engineer said that the issue cannot be fixed and it will need to be replaced. this was on 23 april. every time i call the service center they tell me that the replacement is not approved yet.
Every time I call customer service they give me a service center no and ask me to chase up with them.
I do not understand how can you ask customer to keep chasing about a faulty machine that you guys have delivered in the first place.
I had bought this AC for the summer. But its looks like one month has already gone and not sure how many more days its going to take. I have never ever seen such horrible and pathetic customer service from such a big company.
This was my first and last LG product i will ever buy.

Below are the product and customer details
Complain No : RNP[protected]
Model No : JSNQ186WPWX.AMIEUDA
S, NO : 7022PAVZ051015
Type : LG Dual Inverter

We purchased lg led tv having model name 43uf770t. Atr on 15th mar 2016 from sri vedic electronics nizampet, hyderabad, invoice : sve/nzp/1879 with extended warranty.

I have given complaint rnp[protected] on 20/04/2017 about led display problem. On 22/01/2012, one service engineer came to my home to check the tv and he was in my home for 20 min and said internal display panel broken due to external force. I told him while watching the tv there was noise and then we switched off and then switched on, then we saw horizontal & vertical lines on the screen. Also asked how internal panel was broken without broken external panel?. He said, outside panel is plastic so if we put small external force with remote or any other article also internal panel will get damage and also he said it will cost around 24000/-.

I had a discussion with lg service center and they also told any kind of damage to panel is not covered & referred to contact area manajer mr. Kishore. He escaped and not ready to here anything - by saying that panel was broken and warranty will not cover even when i have exteded warranty. How we will be responsible for this (Internal panel broken) and when external panel is very clean, i hope internal panel broken on its own due to some technical problems /over heat or may be some other technical issue. I really don't understand how internal panel will get damaged without external one.

My earlier tv was samsung and used for 6.5 years without any issue and had given to my parents, as i don't want exchange, since it was nice and as my friend suggested for the first time i took lg tv and the result was panel broken by itself.

Appreciate your immediate attention and i do not believe in fairy tales. Please do not allow me to take any further action.
I request you to resolve this crisis at the earliest and hope that you would positively do the reply. Appreciate your time in replacing panel and expediting the consumer needs.

On sunday[protected] i call[protected] which is not a registered number of lg customer care to repair my lg split ac.
They registered my complain but they do not even provide me any ticket number and send a engineer to repair my ac in the afternoon.. The engineer charge me rs 2400 for ac gas filling and rs 650 for welding the part from where gas is leaked. They provide me a bill receipt of some universal services. But same day in evening ac cooling is not working. So on monday i call the same number[protected] and tell us about the issue n they said they not received any complaint from my mobile number or you provide your ticket number as they not send me any ticket number. I call the engineer also they not respond to my calls.

On 12th April i have submitted mobile to service center

JOBSHEET no. RNP[protected]

almost 13 days gone no one is willing update to me what is status every day i have follow service center guy but he never give exact information

still i m struggling for solution

if this kind of service you are provide so never recommend LG product to any body

This refer to our complain number please note that despite of regular follow up and commitments from your representatives, no possitive result com out till date to restore the a/c mechince which has been covered under amc.
Please also notes that our ac mechince was in working condition call bookes only for cooling problem. Your services engineer visit on 18th april 2017 and while doing the work he some how damage the connector of pcb unit and unable to restart the machince. Thereafter he left our place with an assurance that he will come with a new connector next day, but failed.
In this situation i request you to look in the and take appropiate step and justify your repution

Thanking you
Dhar brothers and co

We got our washing machine serviced by the same fazal ([protected]) mobile which everyone is talking about. Our washing machine was working fine but sometimes would come as ue for which we called him. He said the shokers are old and rusted and asked us to replace it which he himself got it. He charged us rs. 3300 including service charge of 850. It was working fine and suddenly it stopped. We called him up and he came and told us shocks which he had replaced had broken and asked if we have previous ones. When we said we dont have, he just vanished and now he is not picking up my calls. Our washing machine was working fine for 9 years now and suddenly after service there is so much problem. Is this called servicing where you put faulty machine parts in place of original to make money and vanish off. I want my washing machine working fine. Do whatever it takes for it.

Hi team. I bought lg mobile at reliance digital in hyderabad. I got the screen issue i was visited mendhipatnam lg service center 3times but they dint have screen part. After that they was gaven panjagutta brannch address i was visted there they was telling me to vist mendhipatnam branch. Mrs nandini was sooo polite talk with us. When i requested for part replacement that times she said ok wait for 15days to get the part. This kind of service never expected. From today onwards if i need to buy any product for home. I wound buy lg product s. Very bad service.

My nexus 5x is facing the boot loop issue and the phone is dead

Since the phone is under warranty period i can claim the replacement. My warranty is getting expired in may

I have contacted n times the toll free number and they always says the mobile department is unavailable and we will call you back. Till now no one has reached out to me

I have sent email to the customer support team regarding the same and they asked me to get in touch with local service centers who in turn told that we only undertake repairing and we can not do anything on the replacement

The phone has been used not even for 1 year and it is not working and there is no response from the lg team also. I have wasted my 28k bucks buying a low class product

I will never recommend an lg product to anyone and am also marking my comment in "amazon" from where i have bought this phone.

First complain registered on 22april morning. Technician came at 5pm to check & reported gas leak. Promised call back and repair by 8pm. No call back received. Called customer care again. They gave a number of the workshop. Asked us to contact workshop directly. On calling workshop no definite reply was given and thereafter calls were not attended to by them. Finall technician to repair gas leak arrived at 3pm on 23 april. Filled gas, collected money & left. Didn't bother to check if cooling properly. Fridge still not cooling so reported to customer care on 23 april night. Got call from technician at 11am saying will send someone to repair. No one arrived. Called again and again to get some definite reply. Finally reply given was - don't know when he will come, maybe tomorrow or later. Are we expected to leave our job and wait at home day after day waiting for the technicians.