LG Electronics Complaints & Reviews

Dear Sir,

My Name Nandkishore khudia from manpur dausa

i purchaes a Air conditioner last year 6-6-2016. last week i callled at customer care regarding my AC service.
i give proper address to executive . come for servicing my AC

i believed that customer service of LG electronics is so good, but after this incident i will not purchase any other item of LG company because AC service provide not for me

now i want to get my Ac servicing again
please check my complan and take proper Action

Nandkishore khudia
[protected]
vill.manpur
dist.dausa(raj)
303509

Dear Sir Please provide me the bill for the LG Magic Remote which was purchased two weeks back but still i have not received the bill . I had called the person but still not the received the bill please see to the matter and send the bill as soon as possible.

Mail id [protected]@yahoo.com / [protected]@gmail.com

Mobile no [protected]

TCR NO RPUN2/4312

I bought an Air conditioner of LG and asked to call up toll free for demo & installation. When I did call up, i was told that I need to pay Rs. 499 towards installation and I had agreed for that too.
the gentlemen who came for installation asked me to pay for some clamp for Rs.750 which was not of LG product and I was not informed about the same before. Is it a mandatory? if it so why was I not informed in advance?

Customer care executive Antony and Floor supervisor Kalaiselvi insisted me to buy the same. Are they supposed to promote others products?If the accessory was mandatory why was that not provided with the unit itself. When I asked about it, I was told that the same can be installed without that also but they wanted me to give in writing that they will not be responsible for faulty installation. service agency AK Engineering Chennai. Ridiculous. Can some one asnwer?

I have purchased a new dual inverter split AC on 31st March 2017, which stopped cooling after 1 day of working. i was only getting the air from indoor unit, no cooling at all. Technician came and filled the gas and AC started working and stopped again after 1 day. This thing happened 4 times within 15 days. i have taken 5 days of leave from my office to attend these technician.

Approx 15 LG technician have visited my bedroom since i have purchased.
Here i am attaching the bill of the purchasing and latest service req no.

LG is worse in electronic product and customer service. if they will not replace my product or refund my amount, i ll file a FIR against LG and distributor.
They have harassed me a lot.
Service Request No - RNP[protected]

Dear sir
Me aap ke product ka custumer hu. Meri aap ke yaha par koi sunvay nahi ho rahi ha mera complain no. Rnp[protected] ha jo problem phela hui thi same vo hi problme ab hui ha but aap ke service center wale us ko paid service bol rahe ha sir mera washing machine ka dakhan jaha par sprin laga hota ha ek side se tut gaya ha ye same phela wali problem ha to is ko is bar paid kyu bola ja raha ha

This is to bring to everyones kind notice that I have purchased an expensive Side by Side Door, GC-B247SLUV Refrigerator from LG’s Authorised Dealer : Khosla Electronics, Kolkata, India on 20/03/2017, Invoice Date : 21/03/2017, Invoice No : 2924/1617/12648.

However the Refrigerator delivered on 21/03/2017, eveningwas with Packaging Seal Broken, and Carton Cut open from Bottom hence the delivered goods didn’t had any credibility...

We have a lg ac purchased from reliance digital in 2012.
Recently, we logged a request in your customer care for adequate service on 10th march 2017. One gentleman from kolkata customer care showed up and screwed up our ac. We again called up customer care few times and we were told that you can get into amc, but the problem was every time we were communicated a different price. It seems there is no professionalism in providing services. We are not getting any service from lg like esteemed company. Please take it seriously. You have a terrible support system at kolkata region.
Please call me in my #[protected].

We have lodged complain (Complain no RNP[protected] with LG customer care . The executive visited same day & said that Company will arrange pickup of AC to workshop. but on next day he didn't visit & we tried his no & he said that he will not come.

Thereafter no one has contacted to us inspite of our repeated call to customer care.

Now i want to know from LG, Whether you will provide service or not?

I hav purchased lg invetor ac vide model no bsa18ibe in the month of may 2016. Since installtion of the product i had service issues. Service center do not turm up quickly, during the rainy season all of sudden water came insidrle the room through the hole which is drilled for the purpose of ac outlet pipe from the unit. I hav contcted customer care quickly but the service is too late it is the emergecy situation where they need to turn up quickly.

The second issue is that i have requested for uninstallation which is not the free of cost. The technician has uninstalled the product but we could not notice that and even technician has not informed the same. Later i hav lodged request for uninstallation. The other technician had found that a hook broken which is one of the two hook lies behind the indoor ac unit. I have then lodged complaint on the issue. Still there is no development in the issue. I am in touch with customer care executives of lg on regularly. Every time i had to explain the issue but there is no resolution.

Request you pls help me to get it repaired without excess cost to customer.

Regards
Shankar
Mobile no [protected]

I have bought this washing machine (LG T9577TEELJ 8.5 kg) recently around 5 months back and have tried everything and even LG has sent people for resolving the issue but they also failed in their attempts. Even if you wash clothes separately the lint on clothes stays along with washing powder patches. The inbuilt filter even if cleaned adds no value.

Thus its a waste of money and LG doesnt have any solution to this except for generating service request again and again. Would recommend guys not to go for this machine .

Hi,

I have bought LG AC approx. 7 months back, now my AC have developed some issue to which I have lodged service request Request Number : CNP[protected].

But its being 14 days but no one has attended the same, I am shocked to see the professionalism of the co. officials. Even customer care called me up that they have spoken to service center & my problem will be attended but no one has solved the issue.
I believe LG has lost its core values on customer satisfaction

I have purchased lg g4 mobile phone. it got bootloop issue after a week warranty expired. they gave quotation of 20k for new motherboard. and mobile was purchased at 50k initially. just in 1 year it got this issue. this is manufacturing defect. lg as acknowledged this issue publicly. if its manufacturing defect they should atleast repair it for free. most of the lg g4 users are facing same issue sooner or later.

I've put a service request, through online lg care mobile app, for changing of air flow direction louvre of two of my ac's. The service request numbers are as follow: ccn[protected] & ccn[protected]. Though i've provided all relevant detail about the spare but the local service centre brought wrong spare part three times. The complaint is still unresolved even after two months.

Now there is no response form local service centre

I bought LG dual inverter Ac on 1st of this month. But no one from LG side came and installed AC after numerous multiple calls to the customer care. I want you people to take this a major complaint from my side. The persons i contacted is Kishore who promised for installation daily yet no one approached.In case if LG is not able to resolve this, please make them pay my money back and file a case against them for wasting my money and time

Hi - I have been having issues with my LG split AC for the last 2-3 yrs, everytime when I log a complaint, one of the technicians is visiting my place and refilling the gas which is working for a few days but since we primarily the AC in summer, that was taking care of my requirement and this year I logged a complaint again and same as earlier, one of the technicians visited my place and refilled the gas but this time the gas got discharged within a day, when I switched on the AC the very next day, it was just the air I was getting...When I called the technician and informed about it, he has requested me to log a complaint again and said the unit will need to be sent to the service centre...Accordingly, I logged a complaint over last weekend but so far no turned up to fix the unit...One of the technicians has called me to take an appointment for visit and I told him about my conversation with the earlier technician who visited my place and shared his number with him, he said will talk to him and get back to me but didn't hear anything so far...I have two small children at home and finding it very difficult to manage without AC...Hence, appreciate your assistance in getting the unit permanently ASAP.

I had purchased a LG refrigerator Model No GL-B282SMPM from AL-Lite Electronics, Mapusa, Goa on 29/04/2016 vide bill no 1858. The refrigerator started giving problems within a year. The freezer section is not working at all. On 07/03/17, I had complained to AL-Lite Electronics for the problem. My complaint no was RNP[protected]. A service engineer(SE) named Azhar visited my place, only inspected the freezer and left. After two days, another SE named Jalal visited and replaced the cooling coil. The freezer thereafter started working but not upto its optimal level. Water was not getting freezed even after 12 hrs. Disappointed with the service rendered, I contacted the customer care, who then sent another SE named Mudassir who only inspected the freezer and left without attending to the problem. From that day, they are not entertaining my calls at all.

Dear Team,
I have purchased one refrigerator and one Split AC from Great Eastern showroom situated in Chinsurah, West Bengal, India.

For the demo of refrigerator I received more than 100 calls from LG everyday from various persons. Finally the person who came for demo I show him on the door inside there are plenty pin holes. He already discussed with his department. But since yesterday action is incomplete including demo.

To maintain a good business policy and customer feedback I strongly recommend you immediately replace the refrigerator and make enable to my family to understand why did we select LG product.

For split AC kindly send someone and have a look on poor job by your technician.
During installation time they damaged the back side of outer part (Exhausted/blower).
The tubing passing through the wall hole from indoor to outdoor is completely rested on the wall which caused that weight of the AC not on hanger.

Anyway, as soon as possible resolve all this issues.

Regards,
Surjendu

I have purchased a refrigerator from LG dealers in Mumbai in 2015. on 10/04/2017 I stopped working after checking it heir representative said circuit board is damaged due to power fluctuation.

Their technology claim says that, their unit can tolerate power fluctuation between 100 to 290 V and no voltage stabiliser is required. So it is a failure and I have to bear a cost of Rs. 9500/- apx. for repairing. LG has quoted false technology and is cheating people. I need unit to be replaced with new or make the refund fully.

Dear Sir,

My Name Rahul kumar form sonipat vill. Dahisara

i purchaes a Air conditioner last year 6-6-2016. last week i callled at customer care regarding my AC service.
after 2 day i got a call from techniqual support for MY AC serivice. i give proper address to executive . after a day later 2 boys come for servicing my AC.

now, they didn, t work propely, and behaviour was also Rude.
thery only clen AC from upper side, dont clear blower of my Ac and dont clean Ac colling pipe and didn, t any other servicing work

i believed that customer service of LG electronics is so good, but after this incident i will not purchase any other item of LG company

now i want to get my Ac servicing again
please check my complan and take proper Action

Rahul Chauhan
[protected]
sonipat haryana
131028

The AMC contract for all other products includes a periodic service, atleast twice / year during the AMC period, but LG AMC fro washing machines, is not providing periodic maintenance checks, but mandating the customer to bookfor a service based on need.
As periodic maintenance is essential to ensure trouble free working condition for the product; without it the AMC seems to be meaningless; or else it has to be charged on the basis of insurance-charges if its covering only the eventualities occuring during the product life-cycle.