LG Electronics Complaints & Reviews

I have bought one lg refrigerator model: gl-t372hpzm 335 lyre on 20.10.2016 and the same has been delivered by the concern showroom on yesterday. but till now your people / service engineers not yet called/not yet approached till now. what is this non-sense?
If you are not arranging the installation now or tomorrow morning hours, i will return my product due to very worst service by you.
Your immediate action in this regard will be highly appreciated.
K. brahmanandam
Mob: [protected]

Had issue with micro wave oven generating noise, raised the complaint, charged visitation charges - rs. 350 and informed that magneto has to be replaced. Replaced the magneto and charged rs. 1450, further to replacement of the magneto, there was no change in the noise being generated. Have been raising numerous complaints, no proper response. The warranty for the magneto is 3 months and it is obvious that they are not taking it seriously and pushing to complete 3 month warranty period and once again for replacement of magneto. This is fraudulent method adopted by lg and customer service team who receives the call logs in the complaint and provides complaint number and further we go back with the same number reference, they inform that this number refers to some other complaint. Have mailed to lg directly they have also not respond.

I am writing this email in deep pain and after much follow up with the LG customer care. I had purchased lg fridge 3months and trust me within 2 months of purchase the fridge started showing problem. No cooling at all. Even after several repeated follow with customer care no action has been taken. I urge LG on this public platform to take away the fridge its a pure cabbage.

Regards

Harsha
Email [protected]@gmail.com

The complaint was booked alogwith model of the microware and the need to replace the TOUHPAD and the plastic ring under the TURNTABLE. I was told that an Engineer would visit at a cost and do the needful. The Engineer turned up and noted the Model MC 808 WAR (which was already informed to the Customer service ) and gave me a bill for inspection Rs.300/= and told me that the part is not available and I should buy another Microwave . Interestingly only the microwave function is not working but Oven and Grill are all in proper order.
Can I get help as the company is actually trying to do a sales call at my expense . Why is a company like LG indulging in such actions . What is my recourse.

This I have already lodged ( on 13th October 2016) but as on date they ( LG customer care) just called to say that their regional team will call me to resolve the issues buut as on date no action taken.

"I have bought this TV in the year 2011. In the year 2014 the TV stopped displaying the picture. As My Daughter was studying 10th std I also not much worried about making complaint about the TV.

However when I complaint about the problem to LG they visited and informed about the mother board failure.

I told them I have bought this TV by paying Rs 88000 ( 42") which is costing half the price now.Also the TV was to display 3D picture special feature but it never shown that functionality when reported about that they said we have to buy Blue ray disc player which is additional expenses we paid to buy Rs 5000/- Ultimately it did not work but the TV stopped working.

As a agitated customer I told them replace the mother board free of cost. Main reason is LG being reputed organisation rather than accepting their product problem they mentioned about electricity supply which is lot of fluctuation etc., when I asked about when you know there is electricity fluctuation you should have provided proper protection in your product and there cannot be mother board failure which is not acceptable.

They kept giving lame excuses and they offered 25% discount on the spare to be replaced but I was asking them replace free of cost.

I kept complaint logged continuously but they respond but some time they said it is obsolete model there is no spares available when I started asking about how they can not provide spares for the product sold within 4 years then some how they managed to identify the spare but they insisted me to pay 100% cost this time and service charges. Again I said I cannot pay and LG has to replace free of cost as this is their product design failure that's why this design is stopped in the market.

But still I am keep on making complaints they simply provide automated service registration number and mention some one will call no one call and complaints more than 3 nos is pending to be answered.

Hence I request this forum take this issue and provide me proper justice. I have kept this TV in not working condition for the past 2+ years.
Dear LG Customer care

I am really don't know what is the meaning of escalating the customer complaint to this forum, this is the third time this complaint is being escalated but no action from your end.

wish you take necessary action see below you unanswered reply as on date.

regards
Jawahar

Recent complaint detail as below dated 27th September . which is not answered as on date

Dear Customer

Greetings from LG Support team!
Your acknowledgement number is CN[protected].Dear Customer

Greetings from LG Support team!
Your acknowledgement number is CN[protected].
Your complaint is under process and our support team would shortly get in touch with you.

Best Regards
LG Team

Hi,
Its been more than six month i had purchased LG split AC and as per company norm i am eligible for 3 free service within one year and 1st free service was supposed to be after 4 months of purchase.But its very unfortunate that nobody has contacted me for the service till now.Seems quite unproffesional attitude of LG executives.
Now i have observed that a huge sound is coming from the AC compressor and unable to use the same.Please do the needful to make the AC issue resolved at the earliest and make customer feel that their preference to LG brand is justfiable.

Faulty split ac provided by lg
I had bought lg split ac bsa24beyd on 13/10/2016. during installation test it was identified that both
Indoor unit and out door unit are not working. engineers from v-tech services (part of lg services) visited multiple times, tried to
Check pcb sensors, replaced mother board, but no luck. still it is giving error "ch 05". i did follow up with dealer
(videotronics, indiranagar, bangalore, v-tech services, sahakarnagar and lg services at kh road, bangalore.
Repetitive follow up did not yield any result. i have been promised for replacement, but no action so far has been
Taken.

This is very disheartening that lg being such big company, but very poor customer service and very lethargic
People around it. nobody bothers about customer.

With no other choices left, i am going to initiate legal action against lg electronics india including its dealers,
Ervice partners.

Please do not buy any products from lg. very frustrating.

[protected]@lge.com

Lg led tv picture not coming
I am extremely disappointed with lg service centres, i bought lg led 3 years before, we are not getting visual whereas audio is fine. The technician who came and said the led bulbs can be replaced which may not cost more than 4-5000 on 29th october, 2016. On 30th october, he calls up and says that the entire panel has to be replaced which will cost around rs14000. We are absolutely disgusted with the product.in a matter of 3 years the entire product has gone defunct which is highly unacceptable.

Given the circumstances, we will stop using lg product and we will not recommend this product to any one.

Please look into this problem and solve it at the minimal cost.

Now it is left in your hands to restore faith in your product,
I need a solution immediatey.

I went to LG service centre today for enquiry of spare parts.
First of all, the addressing of customer is worst. None of them has respect towards customer and customer queries. If at all to rate my experience, my rating would be '0' (Zero).

I purchased refrigerator last year from store at anantapur and now they are saying that model is not in market and they cannot get spares for that it seems.

I need a freezer door which is broken for my refrigerator. But as per his conversation with me, should I stop using that refrigerator?
He told me to change the freezer door along with the frame which is used for next model. He also given price for freezer door and frame and I doubt that price as MRP is missing on that. Moreover it is written 'Not for retail sale'. But he is selling it to me at Rs. 1070/-. And frame for Rs. 587/-. Attached scan copy for your reference.

And also I suspect the price of the vegetable tray lid which is Rs. 921/- given by him as there is no MRP. on that. He just written the price with pen. If it is original LG product, then MRP should me mentioned on it. Why is it missing? Attached scan copy for your reference.

Also he has given me the bill without any details mentioned in it. Also he spoke very rudely which I cant mention here. Instead of providing details, he says "What should I do? You should ask LG for this?"

If a dealer talks like this, who is LG representative other that him?

What a worst response from the dealer?

No concern about customer queries...

We purchased lg wm frl fh296hdl24 from kohinoor kandivali west branch they sold it for rs. 32, 500 however it's market price is rs. 41, 390 so they discounted and then supplied manufacturering defective machine. further they send another one to replace the defective one immediately and inform that lg company has supplied to such defective machine to kohinoor, so what i understand kohinoor is buying defective products from branded company and selling as fresh products to customers. am requesting to please verify whether kohinoor television pvt ltd is doing so? my machine chassis no. is [protected]lspepl pls. confirm.

Dear Sir,

I had lodged a complaint through customer care telephone. One service executive visited promptly and after testing the TV remote suggested to buy a new one which i agreed to. After 2 days he delivered the TV remote, however asked to pay additional Rs.287/- as delivery charges. I confronted him as customer care executive had told me that no service charges are payable if you buy the remote. If you refuse to buy the remote, then you need o pay Rs.250 plus taxes. After discussion, the service executive reduced the service charges to Rs.100 plus taxes which i refused to pay but the executive billed me along with this amount and asked me to pay. finally, i had to pay under protest. I would like to know if his demand was genuine and as per the company rule. If not, please arrange to refund Rs.115/- charged as service/delivery charge.

Dear Sir/Madam,

Even after so much exercise of evaluation of various LED brands in Indian market like Sony, Samsung, Videocon & LG, I have chosen & purchased LG 42 inches LED on dated 25th Oct, 2014 assuming its goods services & less maintenance cost for future. However, within warranty period I have faced bad services of an improper quality product I have ever experienced as per my below sequential observations:

1.On dated 5th Sep, 2016 while watching LED I have observed a bulb light suddenly reflecting from inside of LED display screen which continuously increased on frequent basis from 1 bulb light to 4 bulb lights in a rectangular form on the screen (refer attached Video No-01as an evidence).

2.Upon such failure I have called LG customer care wherein after my continues follow up over phone on Customer Care an Service Engineer has visited & conveyed us that the captioned issue in display has occurred due to failure in Panel & confirmed that the issue in LED is due to Panel failure which needs to be replaced within next 3 days upon its availability. More so at same time it has been informed to us about the estimated cost of Rs. 6, 000.00 towards such Panel replacement in lieu of LED under Non-warranty period.

3.Upon my own re-confirmation on warranty I found my LED has covered under 1+1 years extended warranty and is effective till 25th Oct, 2016 and same has been informed to your Service Engineer wherein on dated 17th Sep, 2016, your another service Engineer has resolved the above display issued by replacing all the LED bulbs of the panel with no extra charges considering above Warranty Coverage (refer attached Video No-02 as an evidence).

4.On dated 04, Oct’2016, it has been observed that again in my LED a new issue has occur wherein the display while in running will be become blur at multiple time (refer attached Video No-03 as an evidence).

5.On dated 09, Oct’2016, it has been observed that in addition to above issue in my LED for some times the display will be become suddenly half screen (refer attached Video No-04 as an evidence).

As cleared in above that LG Customer Service section has rectified my LED only one time by considering Warranty coverage however above are the continues issued still persists which upon after this month if called to their Service Team will be chargeable on heavy basis considering LED will be out of warranty and the issues are due to BAD quality Product.

Hence in view of above ground I request you to kindly instruct the manufacturer to either exchange my LED TV or extend my warranty period till further two years since I am not in a condition to pay on frequent basis errors arising in LG LED and being a customer I am fad up of such bad quality LED TV purchased from LG & I am feeling regret of my decision of purchasing LED of LG brand.

Regards,
Vikram Singh
Navi Mumbai
[protected]

My lg microwave oven has broke down.
Complaint was lodged with customer care, - complaint no.[protected]. However, after more than 24 hours, a technician from the local franchisee on calling to seek address (When all the details are supposed to be with him) repeatedly harps on the money that is payable for different situations without even bothering to attend the complaint. It is really discouraging and disappointing to receive such a poor service from a reputed company like lg. I am inclined to discontinue patronizing lg products.

Please look into it urgently.

Regards.

I purchased model no. Fh0b8qdl22 front load washing machine on 22/10/16. After setting child lock system, it was found that after pressing the power button, the machine becomes shut down. But as per manual "after setting child lock, it can only be deactivated by setting cancel process. Turning power off and operation errors will not affect child lock." in front load system the power button and all keys are in front. My child who is 3 years old can reach any time when the machine is in operation. Hence after setting the child lock and any time if press the power button, then the entire machine becomes power off and again somebody have to restart the machine again. Then what is the function of child lock system? There are number of models where this facility is available and i purchased the model with "child lock" facility only to run the machine uninterrupted manner when it is in "child lock" mode.

Dear concerned
I had bought a fridge bearing model no: rfgl-478-grq4 on 15.11.2012 from essential electronics - panaji-goa
My complaint number : rna[protected] & rna[protected].
Technician mob: [protected]
The service engineer who had attended to my complaint, after checking the problem informed me that the main pcb bearing no: ebr[protected] is not working and he will come & install the new pcb. it has been 15 days since i had complaint, repeated calling up to the technician did not give me any results, & now he tells me that the particular model of the fridge is discontinued by the company & the pcb is not available for that reason. if an company which launches electronics products & does not have spares for the same, where will the customer go to buy the same. i had paid rs. 39500/- for the fridge & that is not a small amount for a middle class family. i hope i get some justice on the same immediately or else i shall be forced to lodge a formal complaint to the consumer court. waiting for revert.
Your colleague ms. juliet (mob: [protected]) has got the audacity call up and tell us that for the fridge which is not working & neither the part is available, she will offer us 35% discount on the new fridge which i have to buy, from lg, what is the guarantee that for the new fridge also this would not happen.
Lg company is taking the customer for a royal ride.
I want 100% replacement for the fridge.

Through proper channel

Sir,

The gas refilling done in refrigerator on 12/05/2016 due to no cooling, in-spite lapse of a very short period, again same problem repeating, i. e, it’s not cooling.

P. s. : no charges (already paid rs. 1, 350/-) will be applicable again due to under warranty of season (as per engineer's statement)

I am suffering mental agony and harassment, which could not be compensated in the terms of money due to irresponsible and negligence in the service of reputed brand, lg company.

So, look into this matter seriously and solve this matter at your end, do needful action immediate without any charges, otherwise i will compelled to forward this matter to ceo & legal department for vindication of my right.

Thanks

Rajesh arora

[protected]

I have register a complaint near by your service centre. Your person came but our problem did not resolved. There is no one responsible person. He did not find out the exact problem. There is some problem in tvs parts. Our product is under warranty. I want a proper solution. Parts need to be change. Please changed it. With in 24 hours if problem is not resolved. I will take a legal action against lg.

Dear LG,

I bought my lg g4 phone on nov 11 2015. After few days itself phone started to show battery problem and heating issues. So, i bought extra battery. But 2 weeks back my phone was dead. I went to service center and they replaced me with new mother board.
Ps: thank god i had warranty and for the first time lg accepted any warranty.

But, that service was for name sake just to turn on the phone. The real problem started. Now, the phone battery back up is 2-4 hours maximum which is pathetic for any smart phone.
Ps: i have bought extra new Battery. And it gives same 2-4 hours of backup with the new Battery as well, so you can't say that it's Battery problem.

I went again to service center on last saturday. That same guy said that it's due to some applications. I said which application? He said he doesn't know.
Ps: i had only limited day to day apps. There was no single game app installed.

Then i showed him battery usage. It was clearly mentioned that more than 60-70 % of the battery was due to phone idle and display. Of which around 40% was due to phone idle.
Ps: Big LOL for that. Seriously phone battery drains due to phone idle?

He didn't even observe anything and Just said he will flash the phone. I agreed. Then he flashed the phone. I sat there for 3-5 minutes to check if it's working fine. I just turned on internet and downloaded 2 apps. Phone battery went from 97-85 in Just say 5-7 minutes. Phone was heated like hell. Then i showed him again. He said, he flashed the phone. Now he can't help. That's LG's policy.
Ps: seriously?

I said i would raise a complaint. He Said do whatever you want to do. I came home and called toll free number. They said they would call me in 24 hours. I kept on waiting. Called again today, they said to call regional manager. I called him, he connected me to the person who repaired my phone. And said same thing like before. Then finally he gave me karnataka state head manager's number. He said same thing. He said our lg g4 phone heats a lot. And yes there are battery issues. So we can't help.

Ps: seriously? You Clearly said that there is problem with the g4 phones but you will not rectify the issues? That's flagship phone, right?

I again called toll free number. They said they will call me in 3 hours. No one called up.
Again i called. And screwed them. And they said they will call in 30 mins.

Ps: 24 hours to 3 hours to 30 mins? Is that a joke or what?

Finally i got a call.

Ps: miracle done by LG.

He understood my problem. And After 30 mins of talk, you know what he said?
Sir, i can't help you. You please contact service centre.

LOL. Seriously? Again? Round and round?

I asked him to connect to his mamager.

He denied saying he can't help. He again made it round and told me to write mail.

Ps: my phone battery was 78% while composing this mail and now it's 45%. Big Lol again
What is meant by service centre?
Why do we buy flagship phones?
Why should we trust Lg?
Who will provide resolution?
Is it true that LG only tries to sell it's product And not provide any service?
Should i throw away my phone?
Never trust LG again?
Go to service center every day which is 50 kms up and down?
Is there anything called customer satisfaction?
Should i go to consumer court?
What should i do?

PS: do you know the best thing about apple or htc or samsung phones?
They observe the phone first.
1. Repair it if possible
2. Replace it new phone
3. Or refund the full amount

In LG's case:
Sir, we can't help. You can do whatever you want to do.

Ps: isn't it an awesome answer?

Regards,
Frustrated LG customer

Purchased LG 168 side by side Refregirator on 12th Oct. On 13th it was installed and by evening we noticed that it was NOT functioning properly. Hence, we called LG Service center. One Technician landed and said a part has to be replaced. As it was not functioning from day one, i asked for a REPLACEMENT. Since then, it has been attended to. Very bad service. Irresponsible Area manager. No replacement even after 12 days. Paid Rs. 72000. Has no courtesy to call back customer to enquire about the problem. I had to make 20 calls to reach out to technician and dealer.

When I call up, I have been told that approval has to come and no replacement yet. They are highly irresponsive. Both Area manager (Bangalore south) and Technical Manager are very bad and rude.

Dealer keeps promising a replacement but I am running from piller to post to get this. Very bad experience

The sound system is not working properly and picture is not getting clarity and once the check that complete t.v for general service sound is suddenly getting decrease and again after few minutes it is getting normal sound and boxes are not working properly and back side Jack's are not working and full television is complaint please everything in television I want the t v prefect condition after repair or servicing we need reply in phone in with 24 hours