LG Electronics Complaints & Reviews

Hi i have lg split ac since last 4 years. Since last 4 months i have observed issue with a/c censor where i am not able to use remote to start stop or even change the temperature of a/c

I had filed complaint with lg and 3 different engineer visited my place but no resolution and no-one has visited after that

I am still waiting for response from lg

I bought 47lb6500 in april 2015. Within 1.5 year, a white spot came on display and when i raised a complaint, technician came and informed me that it would cost 15k to repair it (some backlight prob). Why the hell to spend 80k to buy tv and within 1.5 year again 15k? worst tv and worst company. I looked the same complaint from many consumers and why the company is not taking it serious? if the life of the tv is just an year, why to sell them? i expected lg to be a brand but from my experience it is the worst company with worst customer support.

Complaintid: rna[protected] assigned to rr electronics

Dear sir/madam,
My name is Najmul Hassan and I'm facing an issue with my device lg g4 H818N. I had bought the mobile from a dealer in kolkata on 25th of august 2015 and now the warranty period is over for my phone. I was just surfing the internet but suddenly my mobile restarted automatically and the went into bootloop mode. It is now stuck on lg logo.I've tried to pull out the battery and then restart, made a hard reset but was of no use. I looked up in the Internet and found that it was a common issue with most of the lg g4 users and lg company has vowed to repair all the affected devices. I request you to please look into the matter. My IMEI number is [protected]. I trusted lg for all products and I wish not to be let down by lg.
You can contact me at [protected] or by mailing me at [protected]@gmail.com

Worst response from that manager Shewtha. She has blocked me on phone & not at all response proper. All are stupid people's. Idiots poor support service worst. I have paid 51000 for my tv but now they were asking for 26000 repair cost. What the f#ck is this, they are supplied dummy products &a demanding for extra cost. I can't paid not even rupees. I need solutions for this & action against idiot Shewtha. Stupid

Dear Concern,
I have purchased a LG Plasma TV dated on Feb 2014.After Six months, display panel has been broken.Your Technical person told me that Panel Broken is not under warranty.So it has been charges Rs.19, 000/-. After one year same problem arise.Your technical person again told your panel should be change and it will cost Rs.19, 000/-

So could you please explain what is the quality of LG service.Also let us know do you change our old panel and provide us a new panel ??? Because that old panel is with you and new panel purchase details is with us.

we are very shocked about poor quality o[censored]sing LG product.So I am mentally harassed. Also Your service person suggest us to purchase a new one instead of provide us the better service.So its a request please check your quality of LG product.

I have already complained in the following Govt.Grievance portal & registration no is given below

Hi,
This is pertaining my complaint no:[protected] of my lg refrigerator (559 litres and model number: gr 652yspk) which i took around 4 years back (17/03/2012). the issue is with the cooling inside this refrigerator. i have raised this complaint on 30/08/2016 but have still not got any resolution from your technical engineers. this is just "absurd". there has been 5-6 visits by your engineers (mukesh, manoj chauhan, manoj mehta etc.) at my home and all have tried their own theory to resolve this, but all in vain. this has been totally frustrating from customer point of view. hence have taken this into your escalation team's perview. kindly resolve my issue henceforth without further delay. i need to see a permanent resolution from your senior team on the same. if the gurgaon aligned technical team is incapable of resolving this - please ask the more experienced technical guy to get this resolved. i am not going to keep calling customer care and creating n number of complaints for the same.

Also need to know your nodal officer's contact number/email for lg (gurgaon area) to whom i can escalate this or else i need to file this as a case in consumer forum. this is just not done. we purchase products from lg by the brand and service and if this is the net result of our trust in you - i will make sure to take this personally with officials.
Please do connect with me on ([protected]) asap.

Thanks!
Rohit chopra

Sir, i have purchased lg tv model no:32lh562 a, serial no: 606plge100655 from garnet marketing pvt ltd vide bill no. 1089 dated 06 jul 2016. The volume of the tv is changing automatically and is not stable . Even after we set the volume at a certain level it suddenly reduces to not audible level and after some time it increases automatically. It appears the tv set has a fault. It is requested that this is a new tv i have purchased two monts ago and it is posing severe problem. It is requested that my tv may be replaced with a new tv and my grievance may be addressed at the earliest. My mobile no. Is [protected], and my e mail id is : [protected]@gmail.Com

I have not get wall stand for new purchase LED TV on March 2016.Even after call at the center of SHRI SILVER ENTERPRISE, Fatehgunj.I have call for stand on Aug 2016 at above center they have deny to give the wall stand, & ask it require extra pay.

The wall stand received parts with TV itself.

Pl. look into this & resolve the matter.

Thanks

I bought lg g4 on a website called www.kliksa.com.tr and this cell phone is guaranteed by importer company. (fonotel iletişim hizmetleri ltd şti) my lg g4 is dead now. fonotel told that it is main board problem as all the series of this cell phone.. they took the phone on 09.08.2016 and they didnt give me another cell phone. up to now they did not give me a feed back. i tried too reach them by phone and email but couldnt until today. today i talked tok them on phone. they blamed lg not sending them new main boards. when i chose this cell phone ı was thinking lg is a company but i am really disappointed. i expect lg to solve this problem. if this is a production failure it s not important where i bought it. the website is one of the turkey s popular cell phone dealer but now it is closed it gives service over teknosa and they dont interest with the subject and neither does lg turkey

Dear team
I have purchased one number ac 1.0 ton 3 star imalaya cool ac before one week the ac installation done today only

I never expected this kind of cheap installation a specially outdoor unit from your representatives. I think He was a very young guy with out proper knowledge of installation.
I totally upset about your first service
Lg Electronics — Ac service centre and installation team
Kindly send any experienced and well mannered executives to rectify the problem immediately.
And I'm also attached some photos for reference

Please feel free to contact me on the number below.
[protected]
Arul

Dear Sir/madam,
My name is Pankaj Grover, I am facing an issue with my device lg g4 h818n. I had bought the mobile from a dealer in Delhi on 19th of August 2015, as on the date warranty period is over for my phone. its 20th of September 2016(today), when i open an application at that time the device got hang and turned off automatically and turns on again and got stuck on the lg logo and then i tried to pull the battery out and powered it on again, but nothing happened. I looked the issue up on internet and found that this was the issue with all lg g4 handsets and lg company has vowed to repair all the affected devices. I request you to please look into the matter. My imei no. is [protected]-5. I trusted lg for all the products and i wish not to be let down by lg.

You can contact me at [protected] or by mailing me at [protected]@hotmail.com

My old tv model 22ls3700 (bought on 17/7/2012 for rs.15200) was received by lg service centre, berhampur, distt ganjam, odisha on 2/9/2016 & depreciation value calculated for rs.2280/-i. e. rs 15200x15%. new tv model 22lh454a pt costs rs.12300. accordingly i submitted a draft for rs.10020/[protected] to lg service centre. i got new tv on 14/9/2016. but authorised person in service centre denied to give cash receipt for full cost of tv i. e. rs.12300 and also denied 1 year warranty on new product. he told that the warranty has been finished along with old tv & there is no provision of company to give further warranty of 1 year on new tv. i dont know how far it is true. but i believe i should get cash voucher for rs.12300 and 1 yr warranty as it is a brand new item. with regards.

My 420ltr fridge was damaged by Lg engineers on 11.9.16. The product was under AMC. The company is not replacing my damaged fridge even after 10 days have lapsed. this company is a big cheat!! They are not even responding to my mails. They are making verbal calls and giving different proposals but not replying by mail.The engineers have created a big hole in the freezer compartment and damaged the inner roof too. Now the company says it is beyond repair. As the product is under AMC and damaged by the company personnel, I seek a free replacement by same or a similar model without any financial burden on me. The company's attitude is totally confusing, there is nobody responsible handling the matter and despite escalation on their website only system generated mails are arriving coupled with phone calls by various people. However, none of them has any authority to resolve my issue. Such handling is a shame and I have vowed never ever agin to buy a product from Lg!!

Sir/Madam,
I have purchased LG TV from your company model LG42LB5510 in the month of Nov.2014. Now after 21 months i.e 10 months after the completion of warranty defect is observed for the panel. Complaint has been registered with your technical team in Goa by complaint no.RNA[protected] Panel needs to change and your service team a local service provider (contact no.[protected]) recommended to replace the panel costing Rs. 20000/-.It is almost difficult for a common person like me to spent additional 20000/- for repair with in a span of 10 months of warranty were not even 50% of of my bank loan is paid to the bank.
Hence I request your company to replace or repair these TV set with nominal charges. I hope you will give me the right justice .
Regards,
Govind R. Tilve
+91 [protected]

Dear sir,
I purchased LG smart TV with model no. 47LB6500 for almost 85000 it worked well still 1 yr but just after 1 yr one white spot started appearing on TV screen, we contacted local distributor, PRAVIN AGENCIES, HADPSAR, PUNE from where we had purchased the TV, the serviceman for TV came and he told us that it will require almost 10000 Rs for repairing the same & if not repaired TV'S full screen will become colourless like that spot.
Hence from your sites platform just one question to LG that if your TV is only able to sustain for 1 yr then why LG is asking this much money, keeping this much prize.and this problem is not only with my TV but most of my relatives & friend circle using LG TV'S are facing this problem.
I wanted to tell LG that please learn something from companies like HONDA, Toyota if there is anything problem with single fuel injector they recall all there cars & repaire the problem, if LG is reflecting themselves as big electronic brand we the customers don't expect such bad experience from your side.
And with this type of experience I am not going to refer anyone this brand from here onwards.
Totally disappointed with poor quality provided from LG.
Local distributor is also asking for money for repairing.
I am waiting for Help
Please help me out
My contact no. [protected]
Thank you.

I have bought a home theater system (HTS) LHB625 on 13 Sep 2016. I also have a LG TV 49LH600T also recently bought. Both the models as per your manual and website clearly state that Simplink and ARC function is there in both. However it is not working. Your technician now is unable to resolve the issue and is saying it is not supported in the HTS. I have checked the manual and your website (http://www.lgbrandstore.com/in/tv-audio-video/audio-video/home-theater-system/l...⇄ where it is clearly mentioned that both ARC and Simplink features are supported. Request you to take up the matter on an urgent basis and resolve the issue. My complaint no. with your call center is RNA[protected]. Your immediate attention and action in this matter will be highly appreciated. Thanks. Ganesh.

Dear sir/mem
My self amit Aggarwal
Mene apne ghr pr lg ke 4ac lgwaye huee h.
Jinki mai hr saal amc bhi krwata hu.
But pichle 1mounth se in logo ne service ko lekr itna jyada pagal banaya h k meri Jo last complaint thi would 11/09/16 ko thi uske liye 100call c. Cair ko kr chuka hu daily ek hi reply argent reminder de rhe h aaj hi ho jayega. But no call no action
Aapke service manager ka no diya miss ANJU JI ka wo to itni busy rhti h k unko bhi 100call kiye 90%busy ya ringing.
Aapke Jo bhi areia encharge h unke sbke cell off h
Mene lgbhag 15 logo k number lekr call kiya aapke c. Cair se.
Bus only aapke ceo Mr gulshan se baat huii but bechare ceo ki bhi nhi chli. Koi nhi aaya unke kine se bhi about unhone bhi phone received krna band kr diye h.
Plz help
Mere ghr mai grmi or dengue se Jo bhi nuksaan huaa h wo aapko bill mil jayega.
Aasha krta hu cort Jane ki jrurt nhi pdegi

Thanks
AMIT AGGARWAL
AGGARWAL HOUSE, 1/5506A, GALI NO. 16C, BALBEER NGR EXT., SHAHDARA
[protected]
[protected]

I purchased a fully convection oven 15 months back however to my surprise its not working now. And when i called your customer care number they said that as the warranty has expired i will be charged when people come for inspection I will be charged.

I am sure that if warranty expires in 12 month then the product is not supposed to work so that you can make more money in servicing your customer. I got to know that i will be charged Rs. 4000 for the replacement of panel hello i cant afford 25% of the cost of the microwave within 18 months. this shows the quality of your product.

I your webpage the customer complaint page doesn't work, write a mail doesn't work then why are they even there just to fool the customers and authorities,

My complaint no. is RNA[protected]

please have courtesy and resolve the issue.

Dear sir my 3 star a. C purchased in 2011 not working. Details of the machine are given herewith. 1) lg 3 star split a. C 2) energy efficiency 2.88 eer (W/w) 3) appliance type:- rac/split. 4) brand lg 5) model? Year :-lsa5fr3a / 2011 5) cooling capacity (W):- 5275 ^) power consumption (W):- 1830.in this regard i would request to send your mechanic at an earliest to do the needfull

Hello, I am using Nexus 5 model. It was having a battery backup of 1 day. 2-4 months back, I received a system update notification for improving the security patches and I updated the system, after that my battery lasts maximum of only 1/2 a day. Is this purposely done so that we will scrap the phone and will go for some higher end phones.. Or is there any remedy for this?