LG Electronics Complaints & Reviews

This is with utter dissatisfaction that I am writing this to you today. Just to give you a synopsis of my grievance.

1) I had purchased a LG OLED CURVED TV 55 inches MRP approx prize 2.5lacs . Dated 9.1.16 - Vijay sales - Bandra Exhibition.
2) The TV was installed in the month of 8th May 16 & Delivered by Vijay Sales in April 16.
3) In the month of August 16 (within 3 months of installation) the screen turned blank/dead.
4) LG people came and opened up the TV thrice post which they decided that the motherboard may not be working and replaced the same
5) Even after replacing the motherboard, the TV would not start. At that time they said that we are unable to detect the problem hence we will replace the entire screen and some other part of the TV
6) After that the remote was not working, they took another weeks time and sent us a new remote today (9th sept 16).
7) After checking out the remote, we identified that the applications (eg youtube, LG Store etc) which were earlier available are suddenly not available now. The entire look of the TV when switched on also changed and we obviously were not pleased with it
8) After this the LG technicians are saying that the software is old and will need to be upgraded !!!
9) TODAY I WAS ASKING YOUR CALL CENTER TO REGISTER MY COMPLAINT BUT FLATLY REFUSED TO DO SO AND KEPT US ON HOLD FOR MORE THAN 45 MINS and have not registered the complaint

WE ARE TOTALLY FEELING CHEATED BY ENTIRE INCIDENT. WE PURCHASED A TV WORTH MRP 2.5 LACS AND ARE GIVEN A SUBSTANDARD PRODUCT !!!

I want an immediate resolution to this matter as it is becoming more and more difficult to have patience especially when it involves our hard earned money !!!

Please kindly arrange for the total refund with interests from the date of installation !!!

Kindly take this on priority as I am feeling that I am being cheated by both LG & Vijay Sales from where this purchase was made.

Hurt & cheated deeply,
Arun S

We had purchased a fridge which was defective from the date of purchase we registered a lot of complaints for replacement and every time they came for service and said if it does not get rectified we will replace it but the problem still persist. Now I want a replacement immediately.
RNA[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
These are the complaint numbers none are resolved. I have got mentally harassed. All our vegetables kept getting spoiled.

I was purchased lg led tv (model no 55ub850t) on 3rd april'2015, right now we have a problem in our tv of panel approximately from last 4 years, we have a insurance of bajaj finance, they are ready to pay money for that spare part (panel), but lg company's executive said that they close this tv model . They dont have spare parts of that tv, so now what to do ? i want spare parts or new tv or return my money of that tv, otherwise i will sue against lg company & bajaj finance in consumer forum for the same .

Purchased a washing machine serial no HOGPNeB1e652 on 17 August 2014. Since than it is vibrating and displaces when in use . Person who came for installation told it is due to uneven surface . We managed anyhow for 2 years now after change of address and re-installation person repeated similar things but difficult to manage . After R quoting further every person saying different things and asking to change whole body cover due to rust in foot stand. Really sad to see this kind of service . Why I should pay for complaint which is there since date of purchase.

I have a mini VRF LG 6HP AC at my residence. It's been around 2 years.

2 months back inverter PCB got damaged so I replaced and paid all charges including the pcb charge and fitting.

This month the noise filter pcb has issues and needs replacement. I called customer service on 1st September.

As per LG it will taken more than a month to get the spare part and I have to be without AC in this hot weather. They say it's not available in india and has to be shipped.

THIS IS RIDICULOUS.. IF YOU DON'T HAVE SPARE PARTS THEN WHY DO YOU SELL OR PROMOTE MINI VRF ACS.

3 of my friends almost agreed to install vrf at their residence.. I will tell them not to get LG AC.

I always had LG for all home products but now I have to think.

Sir, I had purchased a LG Washing Machine from Viveks, R.T.Nagar on 04/09/2016 making the full payment the same day and the very next day, the machine was delivered. Today is already 10/09/2016 and nobody has still come to install the same. On calling Viveks, i was given the number of an LG technician and on speaking to him, he says he is on leave from the past 10 days. I informed him that this is all their internal matters where customers must not suffer on that account. Just now i got a call telling the technician has changed and another person will attend today. Sir, LG being a big brand should not expect customers to call and remind such things, this will bring a real bad name to the Company

Please ban all LG electronics product as there service support team is cheating with customers. Necessary parts are not available and simply denying warranty support.
They have closed complaints without any resolution.fake complaint closer by LG service support team.

My Issue is pending from 1 week & there is no satisfactory response on open issue.

Dear sir,
A lg tv was purchaged on 9.8.2016. Model no-43uh617t. Atr[protected]. But due to problem a complaint was registered, no-rna[protected] and engineer was visited and seen a manufacturing defect like power supply. We demand to replace the tv. We contacted lg, baguihati branch, kolkata for that and they (Mr. Souvik and one officer (Madam) are promised to replace within very short period. But yet not deleveried made from your end. Activity of baguihat branch is very very poor. Your lg service is like this? This type bad service not expected from lg. Please take necessary action immediately.
Bidhan biswas
Vivekananda nagar
Madhyamgram, kolkata-700129

I purchased Lg washing machine which cost me 81000rs on 23/8/16, and when field engineer came for installation on 26/8/16 he informed us that it's drum is broken and it will get replaced by lg service centre within 15 days, so we submitted required documents as such invoice, and after 15 days I called service centre now they are telling machine is out of stock, we will replace it by 6-12 month.. kindly solve the issue am a consumer and will go to consumer court for that.. why such companies do like that only in India.. why these companies don't have guts to-do same in USA.

Sent: 31 August 2016 16:16
To: 'lge.[protected]@gmail.com'

Subject: Reg. my complaint no-RNA[protected] for micro oven

Dear Sir /madam,
This complaint, dated 6th August is regarding my microwave oven. After complaint service engineer from Bareilly came within two days and after inspection he decided to take faulty part at service centre for repair but sorry to say that still my microwave oven is out of order & no communication from service canter about the present status.
I am a customer using different products of LG like ac, microwave, automatic Washing machine, etc.
Regarding this I have already book complaint through mail also in your customer care service but till today I have not received any reply from your end.
Hope I will get best service & quick response from LG, to maintain my faith with LG.
Regards
Anil Verma

After that I send two reminder but not received any reply.

Dear sir

Before 1 year i have bought LG G4 mobile from dubai international airport and after 7 months o[censored]se mobile started rebooting on its own when i have shown the mobile to indian service center of lg then they said me that from where is bought mobile there only it can be repaired. and in the month of august i have visited dubai and i have also shown my mobile there they said us that there is less chance to repair the phone and company and if then also if i want to repair it then it will cost me near about 19000 to 20000 INR and after repairing no any guaranty on that mobile. They told me that is the hardware problem in the mobile and i am not the 1 whose is facing the same problem in this G$ series of mobile.

In my life this was my 1st LG mobile and i have a question that does the company do like this to all the clients? As an citizen of indian i thought to buy mobile of indian company but i was totally wrong. After showing in different service station of LG in india as well in dubai now my warranty period is also over. Now what i have to do with my mobile.

If i will not get satisfactory answer or solution from the company in time then i will start to share my problem with my friends and also i will start to go online and share my incident will all my friends in social media too. I will start to do negative marketing of all your products and i will also do in social media too.

Regards
Bhavin Patel
Mobile no:- [protected]

Not satisfied with lg led tv. after completing one-year power supply gone. after communicating with lg customer service and complain. lg service person (munish) from bangalore came. and every day he came and give different reason for the tv issue. what the hell is this with lg. he told that part is not available in bangalore, my q is bangalore is not village that we will not get parts. why after one year particularly after completion of warranty issue occur with lg product and lg service is not good.
I'll never ever purchase any lg products in my life time.
I request all the customers not to go for lg led tv or any products of lg.
They are not trustworthy at all. never trust lg.

Dear sir,
I have purchased lg32lb563b32 led tv through snapdeal online website.
Lg service team is not providing extendable warranty in spite of all documents available with us-

Complaints nos & details are given below-
Model no-lg 32lb563b32 inches hd ready led
Complaint no is – rna[protected] date-4th sept 2016
Problem :- white dots are appearing on picture screen. Tv is under extendable warranty. Purchase date is 14-oct-2014. Invoice no-6c3f25/14-15/6382 - tv serial no-407plfj078627

All documents related to purchase & warranty provided to lg customer care team, but they are simply ignoring the issues and trying to reject warranty without any major reason. Also not confirming real reason of tv failure.
Twice i faced this issue in1 year.

Discussed this issue with below persons:-
Toll-free no - lg cc[protected]
Archana - [protected]
Husain - [protected]
Serviceindia

Please support us to get the repair of tv under warranty.

Any additional details require please contact.

Regards
Sagar deshmukh
[protected]
Mahendra colony,
Amravati-maharashtra

We have Taken LG LED TV costing round Rs 52000/-, Within a year our TV got damaged regarding picturetube is burnt. I have raised complaint against the issue to LG customer care. Later executive visited home and he damaged TV screen and same got broken. Service executive says that it is customer mistake but actual issue was with executive. Later same is intimated to LG team and LG Service Manager Mr Uday but I could not find any valid response from your LG service Manager Mr Uday Kiran(mobile number [protected]).. From initially i am coordinating with him but he is very much supportive to the service executives and not in position to rectify the actual issue. There was bling mistake from the service executive who has damaged the TV but Mr Uday(mobile number [protected]) puts them back and supports them without listening to the customer concerns.

This is issue which is pending since 1month and initial complaint was filed before 5months back, What is the quality of service provided by the LG even with such escalations. I will definitely highlight the issue with the Consumer court. It is not matter of money it the the problem solving issue who trust the product of LG.

Mr Uday (mobile number [protected]) is good in giving explanations without knowing the actual, because of such vendors LG is loosing the Brand Image.

We have created the worst mistake of our lives by buying a LG fridge in a city like Pune. Since almost 2 months we are trying to get our fridge repaired which is still under warranty and is leaking every 2-3 days creating problem. The engineer has come at least 5 times to repair but unable to. The last time he came, he has completely stopped the fridge from working. My area is Wakad in Pune, the people with whom I have shared my complaint but have not been able to take action are: Sarika Bhonsale(Branch head), Amod Patil (Manager), Sachin (Engineer), Yogeshwar. These people are not helping to resolve the problem and not picking up calls. If even this message goes wasted then I will place a consumer complaint and a social media complaint as a last resort.

I have purchased a refregrator from vijay sales vashi in the month of may 2016. which is not working . the complaind has been attended 3 times still it is not working. yesterday ie on 5.9.2016 i had registered the complaint twice wherein it has been promised that the technician will call within 2 hrs. when i called today i came to know that no complaint has been registered

This is to bring to the notice the extremely unethical and monopolistic & unfair trade practices adopted by lg. I have noticed many complaints in this website similar to my case described below.

I had purchased a 3d cinema tv model no. On 8/4/2012. Model : no.42lw5700atr. On 13/08/2016, i have observed that the tv was not working and only “ white vertical lines” were seen. I have raised complaint through their call centre.

Complaint nos: rna[protected] and rna[protected] were registered.

Lg's technician mr. Surajit halder has visited and informed that the part concerned ie “ panel” has to be replaced.

Please note that i have an amc for no: 14065946 for the period 31/3/2016 to 30/03/2018.

After about a week, mr. Surajit has informed that the part is not available and the tv would be bought back under depreciation policy of the company and i would be paid around rs 28, 000/- for the same.

Please note that this is a gross injustice. I have paid rs 82, 000/- for the tv which is hardly 4 years old and apart from that i have taken amc twice paying rs.16, 949/- for the period 8/4/2013 to 7/4/2016 and then again paid rs.9363/- for amc for the period 31/3/2016 to 30/3/2017. Totally i have paid rs.1, 08, 312/- for the tv.

Please tell me in what way it is justified for paying back around rs 28, 000/-?

I will not get a tv of the same specifications with rs 28, 000/- i will have to spend additionally rs 40, 000/0 atleast if i have to purchase a similar tv (3d cinema). The equivalent model is 42lf6500 at a cost of rs.69, 900/-. This entire offer is subject to buying another tv from lg only and that too at exobirant cost and not with snapdeal/flipkart etc,

I wish to being to your notice that this “depreciation policy” and buyback is not part of lg's amc.

It is clearly said in the amc that clause 8.

“ all defective components shall be replaced with compatible working parts and defective parts shall be company’s property”

Lg has been dodging the issue so long despite numerous complaints. Their service centre refuse to give anything in writing regarding the depreciation policy/ buyback scheme (As it is obviously illegal).

Anyway, lg is thinking the customer will eventually get frustrated and will give up, which i do not intend to do. I will be sending this complaint in all media including social media unless it is resolved satisfactorily. The process for advocate notice and court case in consumer forum has also commenced. This complaint is also sent in this forum to bring into the notice of lg. Iam sure with the complaint nos, my personal details can be accessed.

I purchased my nexus 5x from amazon in the early days of the product launch in november of 2015. Past 15 days the phone suddenly stopped working and switches off automatically just after booting. I took the phone to the lg service center at rishabh telecom, indraprasth complex, delhi-gate, udaipur. After two days of service, they returned my mobile and said that the motherboard needs to be replaced and your phone is out of warranty due to water damage. I am pretty sure that not even a single drop of water spilled on my mobile from my side. The worst part is they broke the mobile's nonremovable back. I request you to suggest me a reliable way to repair my phone. Please take strict action against this service center.

Hi,
I have had two complaints one rna[protected] bank in 2015 and related to the same problem now in 2016 req number rna[protected] which has been closed without solving the existing issue.
I tried to escalate the complaint but the link in your website of "escalate your query" does not work every time it ended with error message.
Hope though this channel i can raise my voice and get the justice done to me.

I have been using lg products since last more than 10 years. Recently, i have replaced my old lg washing machine and refrigerator and purchased new lg washing machine and double door lg refrigerator (Model no. Gl-1292rpzl/2016 type frost free volume 260 ltrs) on 25th august, 2016 from sargam electronics a-3/183, paschim vihar, new delhi 110063 india phone:[protected].

On 1.9.2016 evening i noticed that on upper door (Ice chamber) a sticker of 10 years compressor warranty has been affixed on a damaged/dented portion (Right hand side corner). The sticker has been affixed very smartly that this could not be noticed at the time of installation. It was very harsh for me to understand.in this regard i know that they will start blame game for making responsible to each other i. E. Manufacturer and seller. I never appreciate such practices. Rather, in view of long relation with your company and high goodwill, i am feeling comfortable in approaching you for replacement of said refrigerator on urgent basis.

With regards


(Inderjeet)
Mobile no.[protected]
House no. 627, pocket-i
Paschim puri
New delhi 110063
India