LG Electronics Complaints & Reviews

I submitted my phone at LG service center for screen damage repair.i called many times them but they are not giving my phone.everything they are giving me excuse.now they are not picking my phone.two times I visited center.they are giving me phone not battery.
Today many times call them but not picking my cell phone.
Always say 100% tomorrow.but not giving any how.
2 month already gone I submitted it on 4 October.
It was only display crack.2 month is more than to change display
Even lady who is working there say I do not know when your phone will be OK.

MACROSS TECH SOLUTIONS GOA

No proper communication between, service engineer & service van for pick up and delivery. I face this problem
I purchase on dated 01.10.2016 LG double door refrigerator, (Model No. GL Q282SGSR and Sr.No. 608PRKX 052221) within one week from backside compressor tun tun heavy sound comes on day or night two or three times, next week register the complain dated 11.10.2016(RNA[protected] next day engineers comes on see the problem watch for 30 minutes, he says voltage problem and record the sound how is it possible to customer, but LG have internal stabilizer for 139 volt to 290 volt…and engineer close the complaint without customer reply..
Thirdly for our safety we install Guard VG100 stabilizer, same problem tang tun sound.
Again we register the second complain dated 11.11.2016( RNA[protected] for same problem, Engineers came on 12.11.2016 told for this you have to send Fridge to Service Center we agree and given to service center. On dated 15.11.2016 one week under observation at service center they not found any noise. Again they were saying unless sound record we can’t do anything to company policy We said that return back on date 22.11.2016 to home as it is in our place in worst condition scratches for refrigerator body.
Now who cover the scratches for refrigerator body damage & Noise.
I will not switch on the refrigerator unless your engineers visit.You damage the refrigerator while delivery at home.
LG cannot give up with a good services in Goa, provide trained engineers latest technical information explain for customer satisfaction.
Find Enclosed pictures while return from service center today dated 22.11.2016.After that Branch manager visit on 25.11.2016 .After discussion we send record sound to service center on 26.11.2016 on email ID concern persons ..Till on words no reply from service center.. Waiting for reply.

Complain no raised with LG customer support - RNP[protected]

There was very poor response by customer executives and I made multiple calls but no response till 2 days .

even after 2 days, they were telling like executive will visit once free .

I dont even get connected to higher level for escalation as there is no such option available to complain.

I had purchased the latest model LG Cinema 3D Smart TV 42LM6400 from M/s Girias show room at RA Puram, Chennai-28 through Bajaj Finance by paying Rs.60, 501 on 29/04/2013 (Copy attached) with LG company warranty for one year. On the advice of LG service engineer I have paid Rs.17, 384 for comprehensive AMC through LG Happy Living Plan for four years from 30.04.1014 to 29.04.2018 with HLP No.NK 019017 (copy attached). It was working fine till recently. About 2 months ago the display has gone bad. Thus I contacted LG help line and a complaint with RNA No[protected] was registered. Next day LG Service Engineer Mr. Prakash came home, checked and informed me that the display panel is to be replaced. He told me that he will check the availability of the same. On the next day Mr. Sharif, another service engineer of LG telephoned me and told that the display panel is not available and if I submit the address proof, bank details etc. case will be processed and I will be reimbursed the cost of the TV as manufacturing of the product is stopped. Accordingly I submitted the documents. Next day he told me that if I submit a quotation for available new model of LG make TV, I will get only 80% of the cost of the old TV and difference I should pay in the form of a DD, then the new LG TV opted will be supplied. I told him that I paid Rs.60, 501 for old TV and Rs.17384 for AMC and as per AMC terms you are supposed to repair my TV or replace if not same, similar features as I can not afford more money after paying approx.78000/-. Mr. Sharif then told me that no other option except that. Then I agreed for that also and submitted the quotation for the new model LG TV. After 2 days he says my case is processed and I can get only 55% of cost of old TV. Then I asked him to search for the display panel else where for replacement or provide me with a new TV with similar features (old TV specs enclosed). Since then he stopped responding to my telephone calls and no further communication in spite of desperate attempts by me. My TV is not working for the last two months and there is no response even, from the service provider after taking hefty amount towards AMC. I am a senior officer working for ONGC and I am unable to spend time in pursuing the case due to busy schedule in the office. I request that the case may be taken up with M/S LG and justice to be done for which I shall be highly thankful.

Regards and Thanks

Dear Sir, I don't understand why is LG making our life so miserable by always failing on commitments and on the worst after sale service. i have been a loyal customer of LG as i have used different appliances of LG all my life. This is my 2nd post on your page. My TV is not working and after many complains I didnt receive service till i wrote on this page last time. After the post i received some help but that to went in vain as the company changed my PCB Board and speaker costing me Rs.9520 and the problem was not resolved, later i was informed that the PANEL needs to be changed, which is now not available. Your representative told me i will receive the depreciated amount and the money i paid for speaker and PCB. Everything was ok, but know when i suggested them the models which i could get after payment of the extra amount after the depreciation amount and my 9520/-, i received the following amounts as DP for each model:
43LH600T : 54600
43LH595T : 52600
32LH602D : 31800
32LH604T : 35800.
But the price of the same models if i purchase else where like on amazon are as follows;
43LH600T : 42799 difference of 11801
43LH595T : 45959 difference of 6641
32LH602D : 26504 difference of 5296
32LH604T : 27704 difference of 8096.

Please tell me why should i pay the huge difference and that to in advance when i can always buy the same stuff online or anywhere else even on 0% finance.

Please either make the rate same atleast as available on amazon or refund my money in cash so that i can purchase it on my own.

The list of people from LG GUWAHATI - I have already spoke to:
DEEP(service incharge) : [protected]
PRASAAN NAYAK (manager) : [protected]
TRISHNA MAHANTA : [protected]

Amazon web link:
43LH600T : http://www.amazon.in/LG-43LH600T-inches-Smart-Black/dp/B01GNYCV0S/ref=sr_1_1?ie=...⇄

43LH595T : http://www.amazon.in/LG-43LH595T-inches-Full-Black/dp/B01GNYCV12/ref=sr_1_1?ie=U...⇄

32LH602D : http://www.amazon.in/LG-32LH602D-inches-Ready-Smart/dp/B01GNYCUZO/ref=sr_1_1?ie=...⇄

32LH604T : http://www.amazon.in/LG-inches-32LH604T-Smart-Black/dp/B01GNYCV26/ref=sr_1_2?ie=...⇄

I have my bills and other details if required.

I here by declare that i purchased a refrigerator from one of your vendor Ankit Electronics in bangel Noida. Company Vat Tin num is [protected]. we have called him regarding service as my refrigerator is not cooling he is asking service charge as he not told at the time of purchased. I purchased the product on 19 feb 2012.
Product Warranty is fopr five yrs and gurantee is for 1 yrs.
The service charge which he is asking is illegal. My invoice number is 2198.
Name of customer Kamlesh Kumar Srivastava. Please process my request as soon as poosible. The customer service executive told us about the charge +vat. I want to know as this is under warranty.

My phone model LG G3-LGD855, It was purchased during Dec'2014 from QRS, Trivandrum. Almost one month back, screen of my phone got damaged. Touch function not working. I have tried to avail free one time screen replacement offer from LG. But for the past almost one month, though I have repeatedly complainted, no progress I found. Often, I have received call from LG-officials, and informed, the offer is only during the warranty period of one year. But in the offer it is not mentioned it. I have sent the copy of the offer printed in the cover (package) of the phone to them, as requested by them. Kindly expedite from yourside to replace the screen with one time free offer.

LG is such a big brand ... still giving very poor service to its customers.
I have a plasma TV of PM series which i purchased 3 years back. on 21st its screen turned white and i registered a complaint . The person came to my place and chek the TV . He told me some part called PY board needs to be repaired ant it will cost me around 2400/- . He ordered that part . and after 2 days some person from LG is calling me and saying that that part is not available with LG so i have to change my Display which will cost around 19500/- inr. means what is this ?/
i requested him to please take your time but please make that part available ! i cannot afford to pay 19500/- in evry three years of purchase. but he didnt listen . he took the service centre person in conference i requested him that too but again he said i[censored] want to reoair the product u have to pay 19500/- . and they both cut my call ! and after that i recieved a msg from LG that my request has been closed due to high repairing charges . ! i didnt said any of them to close my request ! i mean this is rubbish. if LG is selling some product then its their duty to arrange that part from anywhare .. but they denied .. i only want please make that part availabe for my TV . take ur time 1 month 2 month or 3 month . but make that happen .

We purchased AC from sumaria showroom in Mulund (West) in Mumbai on 20th Nov2016. LG technician came for installation on 21st Nov2016 but we are not at all satisfied by the way he has installed the AC. When call at LG customer care number the executive on line gave me a number[protected] to file complain but when tried on this number we came to know that number does not exist so we called back again on the customer care number and this time we were given another number [protected] when called on this number the person on line said he does not represent or any way connected to LG. if this compliant is not addressed we will escalate it further to consumer court and flash in social media circle. we need immediate resolution to our issue

I have given my G4 Moble for repair at LG Service center, Secunderabad, Telangana and the mobile was kept for 3 days and given back saying there is no problem. As the problem continued, I have shown the mobile at another LG Service center at Himayat Nagar, Hyderabad, Telangana, who said the some parts are not original and there is a problem with mother board and asked us to take back the phone to Secunderabad LG service center.

Request you to take strict action against incharge of Secunderabad LG service center and advise them to replace the mother board with original one.

I bought it last year ...for a year it was a g8 exprience but one day suddenly my partner smelled like a short circutr frm machine than we called to lg serviceman, within time they came & examined it with no problem in machine remark ok...but after that within a month it stop working so again we called up than they came & told us that rat damaged ur machine..as we shocked bcoz this is rat protected machine than how can rat entered in machine. After my demand they show me opened rat protected plastic cover...as immediatly i shocked ..means how can & who opened it???? After so mny argument with serviceman & with customer care they replied me u or your family member ooened it...means this heavy machine...how can possible...& at mean time one thing remind me of 1 month back service man came to see it & he opened up everything of machine...so by mistake he didnt fit it properly...same thing i discussed with lg customer care but they refused to accept this ...this dirty tric to haress customer by intensly or unintensly is worst thing...i bought it last year ...for a year it was a g8 exprience but one day suddenly my partner smelled like a short circutr frm machine than we called to lg serviceman, within time they came & examined it with no problem in machine remark but after that within a month it stop working so again we called them than they came & told us that rat damaged ur machine..as we shocked bcoz this is rat protected machine than how can rat entered in machine. After my demand they show me opened rat protected plastic cover...as immediatly i shocked ..means how can & who opened it???? After so mny argument with serviceman & with customer care they replied me u or your family member ooened it...means this heavy machine...how can possible...& at mean time one thing remind me of 1 month back service man came to see it & he opened up everything of machine...so by mistake he didnt fit it properly...same thing i discussed with lg customer care but they refused to accept this ...this dirty tric to haress customer by intensly or unintensly is worst thing...

Dear LG Support,
This is with reference to illegal money collection, fraud and theft by your service technician Sabin (Contact Number –[protected]. I had registered a complaint on 3rd Nov and then again on 04th Nov, as my LG front load washing machine was not working. My registered contact number is [protected] registered under Dr. Ronak Singh’s name who happens to be a Medical Officer, Delhi High Court. After Begging for 4 days, a technician by the name of Sabin had visited my house in Ajeetgarh, Rajasmand, Rajasthan. He took Rs. 1000 as visiting charges, without issuing any receipt. Please note that the customer care executive had informed me that visiting charges will be Rs. 450 only. This means that your technicians are extorting money on the name of your company. He took all the motors, cables, locks and related parts of the machine and said that he would visit my house for further repairs, the next day. However, he never turned up till 17th Nov. My parents who are senior citizens, kept calling him and he kept fooling them that he would come soon. Finally, when I approached him through a lawyer, he turned up the very next day. On the eve of 18th Nov, he again took out more parts of the machine and said he would repair the same come on 20th Nov. Once again for this visit, he extorted Rs. 1000 from my parents and then never returned. Kindly note that he has informed us that the company has asked him not to accept any cheque payments which means that LG has is also partnering in black money circulation, fraud, theft and illegal money extortion from its’ customers. I am still waiting for the machine to be repaired, the receipts of Rs. 2000 and necessary action against your technician Sabin.
I would also like to bring it on records that a copy of this complaint is also being forwarded to the concerned local police for further legal action and records incase this matter is not resolved by LG.
Thanks,
Mrs. Chitra Sharma
w/o Dr. Ronak Singh
MO, Delhi High Court.

I am Pramil Gupta from Delhi.. I purchased LG Front loading machine 6 years ago. There was no much problem except door closing which remains open if I push it with normal pressure. But the problems which are raising now is very strange. The first problem which I noticed one year ago is, there are rust on the body. It surprised me as i care my machine a lot. It shows the material used is quite poor. When I asked the service engineer he told that it is quite normal. people get it within 2 yrs. Another problem is PCB error that will cost 5000 rupees with no choice.Its painful that after spending so much just excepting a good washing machine, I need to spend another 5000.
I would like to bring into the notice of the authorities and people about the poor quality of the washing machine body and PCB in LG washing machine.
and how much the customers are being cheated after spending their money on products like this.

I requested the customer care on 17112016 to disconnect my 2 a. c. s and fix it at new place after shifting after a week. they agreed to come, but no body turned up till date. they also said they will charge rs250 if it was not done on my request. when you dont turn up what is the remedy available to us. your co should not let down us regarding services and maintain good standard of service which should be exemplary to others. hope you will raise to the occassion and attend to my work immediately.

K. v. ramana
Mobile no [protected]

Inside the microoven rusted within 3 months which purchased from reliance digital, Magneto Mall, Raipur and now now relianace digital and lg electronics bhilai insisting me to repair it. and we ask them to replace the same but they deny to do it by the both of the party. if it is rusted within 3 months of purchase then what will happen after one year ? for that reason i ask them to give me the written assurence for the futre but non of the above people doing the same. they are also reluctent to change the same. here i am giving all contact numbers of concerned people. ([protected] / Ms. Aarti / Reliance Digital, Raipur) ([protected] & [protected] / Mr. Salil Kumar / LG Service)

I had bought a new phone (Lg g4) from vijay sales, after using for 2 to 3 months, phone started hanging, dis-functioning, automatically sending messages, making calls, turning on and off wifi and mobile data, battery draining and various other problems. I had a word with the customer care and after discussing; i submitted the handset for repair. They called me after a week and said your handset is ready. I collected but the next day, i faced the same problem. I again gave the handset for repair, they called me and said its ready, i collected it and faced the same problem. It continued for one more time. I am facing a lot of trouble after buying this handset, and travelling each time to submit the handset for repair and collecting it again is very much hectic, as it is very far from my residence, i have wasted a lot of money, energy, time in travelling. So i request to replace the handset and give it to me. Otherwise i would go to consumer court. Hope you people will do the needful. Name - sundeep murthy, [protected], [protected].

Dear LG,

My Mobile no is [protected] Which will help you to track down my Mobile Repair History.

My email ID is [protected]@gmail.com

My LG G4 is now 3rd time is suffering from Bootloop Problem which is officially a problem worldwide. However is should have resolved When you had changed the motherboard first time three month ago.

After three month LG G4 bootloop problem started coming which should not have because you had replaced my motherboard two time and now my mobile is out of warranty.

Now please suggest a way how can I sue LG India for this and get an another mobile handset for replacement because i don't want to suffer anymore. I have spend money and now i am regretting. It is my last mobile phone from LG. I will never buy Lg and advice everyone not to buy.

Regards
Yasar

Dear all,

We bought the refrigerator from your dealer in ahmedabad maninager area, he gives commitment lot from l g company side but he has not compleated anything in that,
1st he has given creche and win offer, we bought we paid after that we visited showroom 7 times but there was no person in showroom who can give us the commitment that please come on the particular date.

We have pain 47047 by credit care and he has to give same but the bill we have received 45900 only,
He said that we will win minimum 1000 to 6999 in the offer but we won on 50 rs, that is a big fraud.

Now we have recorded one video and in that he said now we will not get any service from l g and please do not come to my showroom, this experience we have received l g dealer. This is 3 refrigerator we bout from l g and we experience this from your dealer,

We have not satisfied from lg please take your product back and please give us refund money
Of as per offer please proved us same which commitment has been give to us,

They have cc tv camer please check who is right and who is wrong,
Even same day we visited other dealer they proved mini bar refrigerator.
You have to proved same offer or you have to check that dealer is doing right or wrong because one of our friend bought same and different price, this is not right why we have pay high if cost is reducted from everywhere,

If i will not get response form you i have to go in consumer care in ahmedabad.
My name is kushal brahmbhatt
[protected]
[protected]

Best regards
Kushal brahmbhatt
[protected]

I am writing this email to complain about the delivery of LG refrigerator which we have purchased on 5th November 2016 from Ezone, kothrud Pune.
After doing complete payment the sales person told us that the fridge can be delivered in 5-6 days. If it had been told earlier we would have bought different fridge as we are in urgent need of fridge. Now after 11 days also the delivery is not done.
Please find attached receipt of payment.
Kindly help us in this regard.

I bought a LG TV earlier this year and the complain has been raised a couple of times as it does not work . The engineer visits and puts the blame on the Settop box. when the set top box was changed it still does not work. The TV I beleive has a manufacturing defaul. The engineers only visit and say the R & D team will visit but noone has ever visited for the last 2 weeks. We have bought a high end TV but it does not work and LG is least interested in repairing for us.