LG Electronics Complaints & Reviews

Purchased led tv model 42ln5710 on 18/052014. Within 2 years its hdmi port stopped working. Lodged complaint with lg service in september 16. They forwarded the complaint to their local service centre for further action. Local service person called after a week of follow up and on phone only diagnosed problem as pcb to be changed. As he was not having the same in stock he asked me to wait till stock comes. After he received the stock after a week he phoned and took appointment from me but never turned up for last more than 15 days

Dear lg team,

We have purchased lg 4k led tv on 30 september 2016 s/n 60bplnb042215, from the day of installation 4k led tv has problem, after complaining on customer care they have sent engineer for repair, after his diagnosis the tv i replaced 2 motherboard but error not rectified, we are fed up of this unit. We are requesting you to please replace with new unit, our family members are not trust on this unit of led 4k.

As an reputed lg brand please look in the matter as early as possible before we take any action on this unit.

Regards,
Arun bhalekar
[protected]

I have fuzzy logic 9 washing machine and suddenly it gave error to indicate cover is not closed. on checking find out that the cover magnet is missing. to make sure it is the fault i used small magnet in the place where it should be and started using the unit. it worked without any problem.
Contacted service center in kandy sri-lanka by email to buy a magnet. no reply received, contacted head office in colombo and i was advised to contact service manager in kandy (tel: [protected])

When contacted i was informed that they can not sell the magnet.

I am using the system keeping small magnet where it should be.

I am very unhappy about this situation.

I will never by lg again and discourage the other people not to buy lg.

I had purchased a washing machine from LG Electronics on 2009 for Rs. 23500/- .On 10/10/2016 the machine suddenly stop working. On 12/10/2016 I lodged a complain with LG, complain no. RNA[protected]. A service engineer came on same day and inspect the machine and told that there is drum problem and charged Rs. 287.00 as inspection fees with a promise that he will come back with the estimate for the repair / replacement of drum. After 5 days when I inquired about my complaint he told me that the part is not available as the company has stopped manufacturing this model. My Washing machine Model no is WD-80485NP. Sl. No. 905PNRT006102.
I had talked to their service provider and the Lg help line supervisor many times but without any result. Finally I was told by LG representative that the machine can not be repaired any more since it is more than six years old.
I now request the concerned official either you buy back the machine from me or arranged to repair the same at the earliest or pay me the depriciated value of the machine at the earliest.
Please note that when I purchased the machine I was not told that the machines parts will not be available after six years. This is the fault of the Company and for no fault of mine why I should be penalized. Why my hard earn money will go in waste .
I, Therefore request you to do the needful at the earliest.

S K Shaw

Vill. - Bachurdoba, P.O. - Jhargram
Dist. - Paschim Medinapur
PIN - 721 507, West Bengal
Mob. [protected]

My complaint no CNA[protected]

Mobile no [protected]

I have. Purchased lg refrigerator on 27 Mar 2016. This is defective model I have received . I have given complaint 6 times in last 7 months. Every time person comes and fill the gas n goes.

I asked for replacement as there is permanent solution. They denied it saying that you have purchased it online so they cannot do it... I have not purchased the refrigerator for free

Once Warren is over u vl start charging

Mobile number [protected]
Name: church khatri

I have purchased LG Home Theater recently, the retailer didn't give the testing at the time of purchasing.
I am really disappointed with sound quality. I want to replace it with another model or I want refund.
Product Details:
Model : LG LH64B
Date of Purchase : 11/10/2016
Retailer Name : Pravin Agencies
Address : Pune Nagar Road, Chandan Nagar, Below Rakshak Hospital, Kharedi, Pune-14
My Name: Anand Yerwa
Mob No : [protected]

I have a lg g4 mobile and it has started showing the boot loop issue. Lg has accepted that it is a hardware issue on their end and they will repair the affected ones. I went to a lg service center to get it fixed but they refused to take it since i didn't have the purchase receipt. Since, lg has publicly accepted the manufacturing defect, i don't know why the service center requires a purchase receipt to prove. I have been a loyal lg customer and this is my 4th mobile phone. I always had trust in lg and such behavior makes me lose confidence in them,

We have valid AMC for LG TV but no use.

Lodged complaint on 03/10/2016, surprisingly received message on 14/10/2016 that complaint RNA[protected] is closed with the reason ”discontinued part.”

We have valid AMC which will be in force up to feb 2017.It is highly deplorable to receive such negative response after lapse of 11 days from the date of complaint. How can they escape and close complaint without resolving the issue during AMC period?

Hello,

Its been more than 4 days since i lodged complaint. Technician is not capable to identify and solve issue. After first visit he vanished and supervisor named mr. Thakare is not able to handle / manage his team. He gives false hopes and harass customers. I faced exactly same problem in august with my refrigerator and it took more than 8 days for lg service center, pune to resolve the case. If they really identified the issue and solved the problem how it occurred again and technician is not able to answer. Theie toll free assistance is completely helpless for consumers. They can only give you numbers which will be never get answered.

With inferior products, lg also has poor after sales service.

Rna[protected]

-
Kaushik markale

The above model is not working properly since first day as on 09.10.16,
Technician came and told to us it will take to cool in 2 days as it is the first installation, but not yet cooling came. From today morning also complaint given through toll-free number, but not yet came any person.

Please replace the refrigerator. It has been brought from tirumala electronics, gajuwaka, visakhapatnam

My name is ashok khandelwal residing in vashi i had purchased a refregrator in may 2016 from vijaya sales vashi since i purchased this refregrator is not working properly complaint has been made several times it has been repaired more than 5 times. I want this product should be replaced. I am totally dissatisfied with this product. I had also suffered worth of rs 2000 due to spoil of item kept in refregrator

Trying to sell new led tv and claiming 3 years old lcd tv not serviceable.

- service guy (ragunathan) checks and confirms parts availability and erp inventory shown to customer.- insists buying voltage stabliser whereas branded surge supressor was used as protection sold by their dealer.

- team leader (venkatesh) seems to be behind sales quota rules out servicing / availability and calculating depriciation. callcenter guy (vignesh nor understands or acts as if he doesnt understand and refuses to share escalaltion managers name - says lg policy. (audio recording available)

- rs.55k tv and no service capability or fraud - if erp inventory showed wrongly they are saying their erp is faulty after intense followup.

— encl visit bill and same day confirmed to rectify and price non negotiable i even accepted for the arm twisted price.

#lg tv fraud #dont buy lg

I have bought this TV in the year 2011. In the year 2014 the TV stopped displaying the picture. As My Daughter was studying 10th std I also not much worried about making complaint about the TV.

However when I complaint about the problem to LG they visited and informed about the mother board failure.

I told them I have bought this TV by paying Rs 88000 ( 42") which is costing half the price now.Also the TV was to display 3D picture special feature but it never shown that functionality when reported about that they said we have to buy Blue ray disc player which is additional expenses we paid to buy Rs 5000/- Ultimately it did not work but the TV stopped working.

As a agitated customer I told them replace the mother board free of cost. Main reason is LG being reputed organisation rather than accepting their product problem they mentioned about electricity supply which is lot of fluctuation etc., when I asked about when you know there is electricity fluctuation you should have provided proper protection in your product and there cannot be mother board failure which is not acceptable.

They kept giving lame excuses and they offered 25% discount on the spare to be replaced but I was asking them replace free of cost.

I kept complaint logged continuously but they respond but some time they said it is obsolete model there is no spares available when I started asking about how they can not provide spares for the product sold within 4 years then some how they managed to identify the spare but they insisted me to pay 100% cost this time and service charges. Again I said I cannot pay and LG has to replace free of cost as this is their product design failure that's why this design is stopped in the market.

But still I am keep on making complaints they simply provide automated service registration number and mention some one will call no one call and complaints more than 3 nos is pending to be answered.

Hence I request this forum take this issue and provide me proper justice. I have kept this TV in not working condition for the past 2+ years.
Dear LG Customer care

I am really don't know what is the meaning of escalating the customer complaint to this forum, this is the third time this complaint is being escalated but no action from your end.

wish you take necessary action see below you unanswered reply as on date.

regards
Jawahar

Recent complaint detail as below dated 27th September . which is not answered as on date

Dear Customer

Greetings from LG Support team!
Your acknowledgement number is CN[protected].Dear Customer

Greetings from LG Support team!
Your acknowledgement number is CN[protected].
Your complaint is under process and our support team would shortly get in touch with you.

Best Regards
LG Team

regards
Jawahar

I had purchased an LG G2 and it has a display flicker problem . The display flicker problem on LG G2 is a manufacturing defect and has been reported by numerous users worldwide still LG do not accept their mistake and the consumers are left to the plight of the warranty and if the warranty is over they have to repair their device at their own cost which is almost equal to the price of a new phone.

Called their customer care number and they asked me if the device is under warranty .Since the device is out of warranty, thy asked me to visit the service center and pay for the repair, which again is equal to the price of the phone. The issue is similar to the LG G4 bootloop issue.Since users were able to find out the problem early, they got their device repaired free of cost but LG G2 users did not have the same advantage.

I understand that LG has no legal obligation to repair my device but since its a defect in numerous devices and the forums online are flooded with the same issue, LG must do something about it and its my urge to LG to repair my device. I have the valid bill of purchase as well.

Rna[protected]-2016 – under observation 19:15
Rna[protected]-2016 – reappointment 11:20 mdmubarak ansari-[protected]
Rna[protected]-2016 – reappointment 19:14
Rna[protected]-2016 – no response / door lock 18:18
Rna[protected]-2016 – under observation 19:52
Rna[protected]-2016 – ds [protected] 19:18
Rna[protected]-2016 – duplickte registration. 17:55
Rna[protected] –[protected] – mdmubarak ansari-[protected] 17:10
Rna[protected] –[protected] – reappointment 14:28
Dear concern,
We have purchased the lg side by side refrigerator gc – c237jggv, serial no - “604trhz0k145”, cash memo no:[protected], sales order no:- [protected], in month of 8th may 2016 and we surprise to get several issue like
1. we have received the damage refrigerator through several request and engineer visit they have changed after one month.
2 we lost the one month warranty from the date of billing.
3. we actually started the using this refrigerator but we received again faulty machine.
4. we are unable to store vegetables and fruits because it going to spoiled.
We register our complain to lg service centre, engineer visited to our place more than 10 times and they told to us your problem will get resolve within 24 hours but nobody is turn back, after that, when we called in service centre they told to us that complain is closed, you have t make the complain again. no one is come back to listen our response whether our problem is resolve or not. i haven't received any kind of demo for my refrigerator or no lg person were coming to guide us but when we register the complaint every engineer told, "you haven't got any kind of demo??"
We are facing the delivery issue, service issue and no one come for demo. no one is bother for that why consumer complaining again and again, any issue is there or not??? even when we asking about our problem and losses they are coming to argument level. they don't have any devices for checking refrigerator hygiene and moisture level, is this your international quality services?? who will be responsible for our losses??
Your sector -14, gurgaon service centre technical head mehata visited in sunday and told to us our working is not in sunday but as you complaint many times so i thought "ek baar dekh aate hain". one of amit branch head told us this area belongs to mr. neeraj so i'm not responsible.
We need proper solution from lg. hoping for positive response.

Nikita sharma
Towe -1, house no 202,
Chd avenue-71,
Sector -71, gurgaon,
[protected] / [protected]

Model:t7071tddl, s. No:606nwhs133841, it's doesn't wash properly
Doesn't take water properly, dirt is not going on clothes we bought this washing machines just two days ago just yesterday a helper came and he set every thing and he give total demo and he go away but after complition of wash it's doesn't remove dirt on clothes and its also taking water very slow please send a helper as soon as possible

I have purchased LG led TV model number 42LB5 on 24th May 2015. After my purchase no LG representative came for demo and i got my tv installed by cable operator on normal stand. Later after two month i called LG service center for wall mounting, since i was living in a rented room the LG person said for wall mount they have to drill so i said since it is rented my be once if i move to my house then i can have wall mount. during this conversation the LG representative never disclosed that wall mount bracket is free only one year from purchase. Neither he gave any other relevant information on this and he went away.
Later yesterday i asked LG customer care for wall mounting. The person from service center came and said since one year has been lapsed everything will be charged. I had a discussion with his supervisor about this that since no information was given to me on bracket that if i do not consume it in one year i have to pay for what belongs to my TV officially. I have all electronic items from LG just because of quality and good service but this time it is not good as proper information was not given about wall mount and due to which i was asked to pay for thing which officially belonged to me.This is very bad impression i had on LG. Those people just to make money did not informed me on this and now asking me to pay for the bracket which belong to me and should have done free of cost. Kindly look into this issue and please do the needful.

Sir,
Led sl no. 609pllq123528 model no. 32lh512a

Aaj maine mor me 10 bje k karib ghr pr led tv lgwaya tha nd jo tv lgane aaye the 2 person unhone tv check kiya nd remote se bhi hme chla kr uske hme tv k function btaye bt mujhe pakka pta hai ki bad me vo hmare ghr se remote apne sath le kr chle gye uske bad maine unse phn krke bar bar remote k bare me pucha to vo mna kr rhe hai plz help me nd maine remote ko apne saare ghr me dundh liya bt wo khi pr bhi nhi mila remote ko maine bhut bar dundha bt nhi mila phir bad me mujhe pakka pta chla hai ki remote ko wo log le gye jo hmare ghr tv lgane aaye the
Plz check the matter.
I m not satisfy with this type of service.

We had purchased gcb 217 bp jv.. Lg 581 lts side by side refrigerator on 14.10.2011. It has been working excellently but on 19.09.16 its freezer side door was not locking properly. So we asked the customer care to send a technician to check the fault and set it right. One sardar virender singh reached to attend the complaint on same day. Instead o[censored]nderstanding the problem, he dismantled the fridge door thrice and getting confused asked us to show him the operating manual as he wanted to read it first. As we didn't have any such manual he told that he would come again with gasket and display board to replace the existing and fix the problem. He left the fridge door partially assembled. As his workmanship was not upto the mark we reported back to the customer care with a request to send some competent technician. The next day another technician came and after examining told that the machine is okay and trays inside were to be placed properly thats all. After few days we noticed that the display was not visible properly and we again called the customer care on 08.10.16. They again sent the company's engineer today. After examining he noticed that one nut on the top fitting relating to the display part was missing and had probably taken along by the first representative sardar ji on 19.09.16 when he had dismantled the freezer side door. Now today it has been fixed and machine is faultless.
In view of above its amply clear that the company has untrained incompetent substandard technicians who can mislead, mishandle and damage even a faultless machine like our above expensive machine if they are given freehand by innocent customers. Thank god our machine has been saved by our alertness and presence of mind!! We afraid that had the company not gets rid of such untrained and incompetent workers, they would be continuing to cause avoidable loss and hardships to other innocent customers too!! Hence this complaint in larger interest of the public as well the company.

Since morning of 8oct 2016 our lg 3d 55" led tv screen is blacking out intermittently. Sound is fine. When we restart the screen is working. When called lg customer care they said tv is only on 2 years warranty hence need to pay 1000 rs only for their technician visit. This issue has been persistent with majority of their led tv which is programed to work only 2 year til the warranty is active. This brand led tvs should be published as ban for benefit of consumers who put in so much of the money use the product only for 2 years.