LG Electronics Complaints & Reviews

I have purchased LG Home Theater recently, the retailer didn't give the testing at the time of purchasing.
I am really disappointed with sound quality. I want to replace it with another model or I want refund.
Product Details:
Model : LG LH64B
Date of Purchase : 11/10/2016
Retailer Name : Pravin Agencies
Address : Pune Nagar Road, Chandan Nagar, Below Rakshak Hospital, Kharedi, Pune-14
My Name: Anand Yerwa
Mob No : [protected]

I have a lg g4 mobile and it has started showing the boot loop issue. Lg has accepted that it is a hardware issue on their end and they will repair the affected ones. I went to a lg service center to get it fixed but they refused to take it since i didn't have the purchase receipt. Since, lg has publicly accepted the manufacturing defect, i don't know why the service center requires a purchase receipt to prove. I have been a loyal lg customer and this is my 4th mobile phone. I always had trust in lg and such behavior makes me lose confidence in them,

We have valid AMC for LG TV but no use.

Lodged complaint on 03/10/2016, surprisingly received message on 14/10/2016 that complaint RNA[protected] is closed with the reason ”discontinued part.”

We have valid AMC which will be in force up to feb 2017.It is highly deplorable to receive such negative response after lapse of 11 days from the date of complaint. How can they escape and close complaint without resolving the issue during AMC period?

Hello,

Its been more than 4 days since i lodged complaint. Technician is not capable to identify and solve issue. After first visit he vanished and supervisor named mr. Thakare is not able to handle / manage his team. He gives false hopes and harass customers. I faced exactly same problem in august with my refrigerator and it took more than 8 days for lg service center, pune to resolve the case. If they really identified the issue and solved the problem how it occurred again and technician is not able to answer. Theie toll free assistance is completely helpless for consumers. They can only give you numbers which will be never get answered.

With inferior products, lg also has poor after sales service.

Rna[protected]

-
Kaushik markale

The above model is not working properly since first day as on 09.10.16,
Technician came and told to us it will take to cool in 2 days as it is the first installation, but not yet cooling came. From today morning also complaint given through toll-free number, but not yet came any person.

Please replace the refrigerator. It has been brought from tirumala electronics, gajuwaka, visakhapatnam

My name is ashok khandelwal residing in vashi i had purchased a refregrator in may 2016 from vijaya sales vashi since i purchased this refregrator is not working properly complaint has been made several times it has been repaired more than 5 times. I want this product should be replaced. I am totally dissatisfied with this product. I had also suffered worth of rs 2000 due to spoil of item kept in refregrator

Trying to sell new led tv and claiming 3 years old lcd tv not serviceable.

- service guy (ragunathan) checks and confirms parts availability and erp inventory shown to customer.- insists buying voltage stabliser whereas branded surge supressor was used as protection sold by their dealer.

- team leader (venkatesh) seems to be behind sales quota rules out servicing / availability and calculating depriciation. callcenter guy (vignesh nor understands or acts as if he doesnt understand and refuses to share escalaltion managers name - says lg policy. (audio recording available)

- rs.55k tv and no service capability or fraud - if erp inventory showed wrongly they are saying their erp is faulty after intense followup.

— encl visit bill and same day confirmed to rectify and price non negotiable i even accepted for the arm twisted price.

#lg tv fraud #dont buy lg

I have bought this TV in the year 2011. In the year 2014 the TV stopped displaying the picture. As My Daughter was studying 10th std I also not much worried about making complaint about the TV.

However when I complaint about the problem to LG they visited and informed about the mother board failure.

I told them I have bought this TV by paying Rs 88000 ( 42") which is costing half the price now.Also the TV was to display 3D picture special feature but it never shown that functionality when reported about that they said we have to buy Blue ray disc player which is additional expenses we paid to buy Rs 5000/- Ultimately it did not work but the TV stopped working.

As a agitated customer I told them replace the mother board free of cost. Main reason is LG being reputed organisation rather than accepting their product problem they mentioned about electricity supply which is lot of fluctuation etc., when I asked about when you know there is electricity fluctuation you should have provided proper protection in your product and there cannot be mother board failure which is not acceptable.

They kept giving lame excuses and they offered 25% discount on the spare to be replaced but I was asking them replace free of cost.

I kept complaint logged continuously but they respond but some time they said it is obsolete model there is no spares available when I started asking about how they can not provide spares for the product sold within 4 years then some how they managed to identify the spare but they insisted me to pay 100% cost this time and service charges. Again I said I cannot pay and LG has to replace free of cost as this is their product design failure that's why this design is stopped in the market.

But still I am keep on making complaints they simply provide automated service registration number and mention some one will call no one call and complaints more than 3 nos is pending to be answered.

Hence I request this forum take this issue and provide me proper justice. I have kept this TV in not working condition for the past 2+ years.
Dear LG Customer care

I am really don't know what is the meaning of escalating the customer complaint to this forum, this is the third time this complaint is being escalated but no action from your end.

wish you take necessary action see below you unanswered reply as on date.

regards
Jawahar

Recent complaint detail as below dated 27th September . which is not answered as on date

Dear Customer

Greetings from LG Support team!
Your acknowledgement number is CN[protected].Dear Customer

Greetings from LG Support team!
Your acknowledgement number is CN[protected].
Your complaint is under process and our support team would shortly get in touch with you.

Best Regards
LG Team

regards
Jawahar

I had purchased an LG G2 and it has a display flicker problem . The display flicker problem on LG G2 is a manufacturing defect and has been reported by numerous users worldwide still LG do not accept their mistake and the consumers are left to the plight of the warranty and if the warranty is over they have to repair their device at their own cost which is almost equal to the price of a new phone.

Called their customer care number and they asked me if the device is under warranty .Since the device is out of warranty, thy asked me to visit the service center and pay for the repair, which again is equal to the price of the phone. The issue is similar to the LG G4 bootloop issue.Since users were able to find out the problem early, they got their device repaired free of cost but LG G2 users did not have the same advantage.

I understand that LG has no legal obligation to repair my device but since its a defect in numerous devices and the forums online are flooded with the same issue, LG must do something about it and its my urge to LG to repair my device. I have the valid bill of purchase as well.

Rna[protected]-2016 – under observation 19:15
Rna[protected]-2016 – reappointment 11:20 mdmubarak ansari-[protected]
Rna[protected]-2016 – reappointment 19:14
Rna[protected]-2016 – no response / door lock 18:18
Rna[protected]-2016 – under observation 19:52
Rna[protected]-2016 – ds [protected] 19:18
Rna[protected]-2016 – duplickte registration. 17:55
Rna[protected] –[protected] – mdmubarak ansari-[protected] 17:10
Rna[protected] –[protected] – reappointment 14:28
Dear concern,
We have purchased the lg side by side refrigerator gc – c237jggv, serial no - “604trhz0k145”, cash memo no:[protected], sales order no:- [protected], in month of 8th may 2016 and we surprise to get several issue like
1. we have received the damage refrigerator through several request and engineer visit they have changed after one month.
2 we lost the one month warranty from the date of billing.
3. we actually started the using this refrigerator but we received again faulty machine.
4. we are unable to store vegetables and fruits because it going to spoiled.
We register our complain to lg service centre, engineer visited to our place more than 10 times and they told to us your problem will get resolve within 24 hours but nobody is turn back, after that, when we called in service centre they told to us that complain is closed, you have t make the complain again. no one is come back to listen our response whether our problem is resolve or not. i haven't received any kind of demo for my refrigerator or no lg person were coming to guide us but when we register the complaint every engineer told, "you haven't got any kind of demo??"
We are facing the delivery issue, service issue and no one come for demo. no one is bother for that why consumer complaining again and again, any issue is there or not??? even when we asking about our problem and losses they are coming to argument level. they don't have any devices for checking refrigerator hygiene and moisture level, is this your international quality services?? who will be responsible for our losses??
Your sector -14, gurgaon service centre technical head mehata visited in sunday and told to us our working is not in sunday but as you complaint many times so i thought "ek baar dekh aate hain". one of amit branch head told us this area belongs to mr. neeraj so i'm not responsible.
We need proper solution from lg. hoping for positive response.

Nikita sharma
Towe -1, house no 202,
Chd avenue-71,
Sector -71, gurgaon,
[protected] / [protected]

Model:t7071tddl, s. No:606nwhs133841, it's doesn't wash properly
Doesn't take water properly, dirt is not going on clothes we bought this washing machines just two days ago just yesterday a helper came and he set every thing and he give total demo and he go away but after complition of wash it's doesn't remove dirt on clothes and its also taking water very slow please send a helper as soon as possible

I have purchased LG led TV model number 42LB5 on 24th May 2015. After my purchase no LG representative came for demo and i got my tv installed by cable operator on normal stand. Later after two month i called LG service center for wall mounting, since i was living in a rented room the LG person said for wall mount they have to drill so i said since it is rented my be once if i move to my house then i can have wall mount. during this conversation the LG representative never disclosed that wall mount bracket is free only one year from purchase. Neither he gave any other relevant information on this and he went away.
Later yesterday i asked LG customer care for wall mounting. The person from service center came and said since one year has been lapsed everything will be charged. I had a discussion with his supervisor about this that since no information was given to me on bracket that if i do not consume it in one year i have to pay for what belongs to my TV officially. I have all electronic items from LG just because of quality and good service but this time it is not good as proper information was not given about wall mount and due to which i was asked to pay for thing which officially belonged to me.This is very bad impression i had on LG. Those people just to make money did not informed me on this and now asking me to pay for the bracket which belong to me and should have done free of cost. Kindly look into this issue and please do the needful.

Sir,
Led sl no. 609pllq123528 model no. 32lh512a

Aaj maine mor me 10 bje k karib ghr pr led tv lgwaya tha nd jo tv lgane aaye the 2 person unhone tv check kiya nd remote se bhi hme chla kr uske hme tv k function btaye bt mujhe pakka pta hai ki bad me vo hmare ghr se remote apne sath le kr chle gye uske bad maine unse phn krke bar bar remote k bare me pucha to vo mna kr rhe hai plz help me nd maine remote ko apne saare ghr me dundh liya bt wo khi pr bhi nhi mila remote ko maine bhut bar dundha bt nhi mila phir bad me mujhe pakka pta chla hai ki remote ko wo log le gye jo hmare ghr tv lgane aaye the
Plz check the matter.
I m not satisfy with this type of service.

We had purchased gcb 217 bp jv.. Lg 581 lts side by side refrigerator on 14.10.2011. It has been working excellently but on 19.09.16 its freezer side door was not locking properly. So we asked the customer care to send a technician to check the fault and set it right. One sardar virender singh reached to attend the complaint on same day. Instead o[censored]nderstanding the problem, he dismantled the fridge door thrice and getting confused asked us to show him the operating manual as he wanted to read it first. As we didn't have any such manual he told that he would come again with gasket and display board to replace the existing and fix the problem. He left the fridge door partially assembled. As his workmanship was not upto the mark we reported back to the customer care with a request to send some competent technician. The next day another technician came and after examining told that the machine is okay and trays inside were to be placed properly thats all. After few days we noticed that the display was not visible properly and we again called the customer care on 08.10.16. They again sent the company's engineer today. After examining he noticed that one nut on the top fitting relating to the display part was missing and had probably taken along by the first representative sardar ji on 19.09.16 when he had dismantled the freezer side door. Now today it has been fixed and machine is faultless.
In view of above its amply clear that the company has untrained incompetent substandard technicians who can mislead, mishandle and damage even a faultless machine like our above expensive machine if they are given freehand by innocent customers. Thank god our machine has been saved by our alertness and presence of mind!! We afraid that had the company not gets rid of such untrained and incompetent workers, they would be continuing to cause avoidable loss and hardships to other innocent customers too!! Hence this complaint in larger interest of the public as well the company.

Since morning of 8oct 2016 our lg 3d 55" led tv screen is blacking out intermittently. Sound is fine. When we restart the screen is working. When called lg customer care they said tv is only on 2 years warranty hence need to pay 1000 rs only for their technician visit. This issue has been persistent with majority of their led tv which is programed to work only 2 year til the warranty is active. This brand led tvs should be published as ban for benefit of consumers who put in so much of the money use the product only for 2 years.

I have bought lg 22m37d 21.5 led monitor in feb. 2016.
All of a sudden display stopped working, so i have switch off the power and when i switch it on only half display was coming.
So i complaint lg customer care about this issue, technician came and check the issue and told that this is a physical damage and it does not covers under warranty, you have to repair it.
I assured him and his manager that there is no physical damage happen nor the monitor has been hit with some hard particles but they are not ready to listen.
So i complaint again and talked with the area manager and the head of the service center and explained them about the problem but even they told the same thing that this is a physical damage and you have to repair it.
They quote rs. 8500/- to repair the led monitor which is equal to new led monitor.
I hope this forum will help in resolving the issue which i am facing with the lg service.

I had purchased a microwave oven whose model No. is 7255 from Bulandshahr(Mohit Muskan ). They said we will give you 1 year additional warranty apart from 1 Year product warranty with LG Microwave Oven . I chose LG over whirlpool and when i asked for warranty card so answer was no need just give a call to us we will provide it.
Now, There is a problem of no heating and they are saying no additional warranty will be entertained.
If LG is spending huge amount for customer satisfaction but, there are some dealers who are cheating with the customer...how Can LG ensure that customer will get satisfaction and not to be cheated.
I am a genuine buyer of LG products using so many products of LG. I don't know somebody will answer it or see it but, will you do any action against Mohit Muskan (Bulandshahr) because he already spent money to being your dealer.

We have purchased an lg dishwasher d1452wf on 13 oct 2013 given the events that have happened after, i am sure a defective model has been sold to me. i want lg to take responsibility and do a buy back of this model. this is the first lg product i purchased, and now i am wondering why i purchased it.

In the first two years itself (under two year amc) one ancilliary motor had to be replaced. salt container had to be replaced as sensor stopped working. and there were a few other issues. mr krishna (mobile no [protected]) attended during those times. i did not renew amc, which was my big mistake given the history of the product.

Since last two months, i am facing another issue. “ne” error. plus the mcb was tripping once we started the dishwasher. mr sukumar (mobile no [protected]) came. tried fix. did not work. took the machine to service center (rna[protected]. paid rs. 3100 for parts and service. machine came back. problem continued. tripping and ne error. machine taken back to service center (rna[protected]. paid rs. 1300 for parts and labour. machine came back. problem continued. well, does not trip now but ne error continues. have been lodged complaint again (rna[protected]. however no one is willing to come. i understand mr. jagdeesh ([protected]) is service manager from lg in bangalore or in my area. spoke to him. he said he will send someone. since then no one has come and he does not take my call anymore.

Complaint satisfaction rate on this site shows as 13% so not confident on it. now tell me, what do i do?

My ac is giving trouble. I had lodged a complaint on line also. Yesterday two technician came to my house but could not put the problem to an end, rather it has been increased. I telephoned to mobile no[protected] on a number of times but without response. Then i sent sms but no reply. Then telephoned to no[protected] who had responded but no action.

As a senior citizen, we become upset at such attitude of your service centre.

Please take immediate action.

I purchased lg washing machine model - top loading w/m t7568teel. its been a long time the machine is not working properly, we have got it repaired still it is not working properly, the problem is tears the clothes and rip off the hooks and zips from clothes after putting complaints so many times still the problem isn't solved and there is no further response from your team. it was purchased from ram kumar ajay kumar. ludhiana, tin no-[protected]. it was purchased on 8th novemeber 2015. kindly look into the matter and do the needful. product purchase was done by ashok ahuja. please help me with this problem