LG Electronics Complaints & Reviews

Purchased LG 168 side by side Refregirator on 12th Oct. On 13th it was installed and by evening we noticed that it was NOT functioning properly. Hence, we called LG Service center. One Technician landed and said a part has to be replaced. As it was not functioning from day one, i asked for a REPLACEMENT. Since then, it has been attended to. Very bad service. Irresponsible Area manager. No replacement even after 12 days. Paid Rs. 72000. Has no courtesy to call back customer to enquire about the problem. I had to make 20 calls to reach out to technician and dealer.

When I call up, I have been told that approval has to come and no replacement yet. They are highly irresponsive. Both Area manager (Bangalore south) and Technical Manager are very bad and rude.

Dealer keeps promising a replacement but I am running from piller to post to get this. Very bad experience

The sound system is not working properly and picture is not getting clarity and once the check that complete t.v for general service sound is suddenly getting decrease and again after few minutes it is getting normal sound and boxes are not working properly and back side Jack's are not working and full television is complaint please everything in television I want the t v prefect condition after repair or servicing we need reply in phone in with 24 hours

Hi LG,
Responsible leaders,
We took LG TV MODEL 42PT350R ON 14/02/2012. The TV stopped working now in first week of October. When we complained the guy who came from the lg said that the screen will either be repaired or replaced in two days. Since then we have talked to lg several times. They agree that in two days someone will come & put the screen in but then nobody came & then they called and said that we can only pay 35% as per depreciation & also not what we had paid 2 months ago for the warranty extention for 1 year, i.e. Rs4420. We had bought the set for Rs 31942/-
It seems they have the screen that's why they agreed to put it but then some officer at lg is trying to sell us another TV leading to our loss else they would not have promised that they have the screen & someone will come to put it, in the first place. As per warranty, if LG wants, it can replace the set for a new equivalent set but they have not mentioned that yet.
we want to settle it peacefully if possible or else we will be forced to go to various consumer forums & on social media. We are looking out for the new screen that works well on this set or else a new set of same size & at least of same specifications. Please help us get it resolved as soon as possible. My father has mental illness who bought it. He was hospitalized & due to stress has some memory issues now & Lg guys are troubling him by repeated calls & just by not resolving it. He needs rest. We will file for compensation for mental torture, agony, stress & harrasement also. So Lg better act seriously & promptly.
Thanks, manish kumar son of Sheo Dayal

I had purchased one plasma tv in 17.09.2013. That had gone out of order (Black
Screen) a week back. I had lodged a complain no-rna[protected] for model no-
42pn4500. Atr. Yesterday, i had received a call from service centre that part is
Not available and we can't repair your tv as this is very old tv and parts are not
Available (Actually only 3 year old one) i have never ever thought that i would get
This type of response from lg company. Simply it's unbelievable. After further
Discussion i came to know that i will be compensated by the depreciated value of
The tv in purchasing the new tv of lg.

I would like to draw your attention that this is simply breach of trust. Normally
Household goods are meant for 10 years or more for a medium class family who had
Managed funds from his savings and bought a tv on emi. As per accounting standards
My tv cost comes very less with depreciation and i will not be able to manage
Funds to buy new one. So i will not accept this proposal.

I am your customer and i want the solution not compensation. Either you people
Arrange the parts and repair my tv or replace this with new one because lg company
Is at fault that they are not providing the parts of the tv which they had sold
Just 3 years back.

I had called ccc to know the status as i was informed day before yesterday knight that i will get a call from the service centre. Two of the cc officer disconnected my phone. Third one mr. Ibrahim cc officer informed me that an engineer of the service centre has updated in his report that customer does not want to get the defected part replaced. I had confirmed over phone that this is completely wrong and misguiding report. Then he had promised me that i will inquire and will give you call back in 15 minutes and blocked my number ([protected]) which is registered with lg. Then from other cell i had connected to mr. Puneet a cc officer. He informed me that he can not help me. I have to contact service centre and take follow up.

I am very surprised to see such a pathetic response from ccc. No one is interested in my problem. Ccc is only listing to me and they have only one objective how to get rid off customer call. They are least bothered to the customer issue and they are not forwardig issue to the competent authority who can take prompt action and solve the customer issue. Customer is harassed by the service centre and getting suggestion from ccc that you have to contact the service centre only lg company can not do anything.

I am not doing anything by my choice. I am facing difficulty and not interested in changing my tv. This is company incompetency that they are not able to provide the service or change the part of the tv. If this would have been my choice i would have opted for depriciation offer given by the service centre but in this case company should take a call for replacement of a tv with similar specification and price.

Finally i can say that company is least concerned with the customer issues and service centre and ccc is destroying the goodwill and trust of the company.

Well I would not have come up till here until I had no other choice! I was a proud LG Nexus 5x customer which I had purchased in Dec 2015. But lately i had started facing troubles in my phone which were call dropping, voice cracking, camera starting issues & most importantly phone getting hang. All this started in July 2016 when these issues started getting frequent. I as a normal customer approached your customer service team & I was directed to a service center in sodala, Jaipur. I'll cut short the story here, they restored the software of my phone 2 times in total, & they then replaced the motherboard of the phone. Then after like 10-15 days I started experiencing the same issues again & since I was out of network during my travels in September month, I approached your service team at sodala center again & that time I was told that the service center has been closed & then I was directed to the service center in Malviya Nagar, Jaipur (who's service center's manager is Mr. Krishan Yadav). I went there & there also again I was being asked to follow the whole procedure again as if they did not recognized the other service centers other than theirs'. They then replaced the motherboard of the phone again (dated 19th Oct 2016, this is the 2nd time!) & The manager there assured me that they will put forward for may be a replacement if the problem arises again (till that time even I had not mentioned to them anything about replacement!). Just after the phone was handed over to me by the technician viz. Mr. Harinder Sharma & I was setting up my Google account then & there only I experienced a small lag in the processing which i informed the technician immediately which he over ruled it by saying that let the phone restart again or so. I then experienced call drop once as I was making a call to home just in front of him! I ignored then & thought it'll be fine if I continue to use it. But the very next day the camera starting issue started & it stopped working completely! After that the phone started to hang. I then contacted the manager of the service center & he then through the technician asked me to keep the phone with them for testing. I did exactly as they asked me to (without getting a replacement phone & stayed without a handset for the time being). At the time I had handed over the phone to the technician the camera issue was still persistent which the technician also acknowledged. This was on 20th Oct 2016. Now today the 21st Oct 2016, I went to the service center again upon their request & I was handed back the phone saying that there is no problem in this. Well as they say truth always prevail, as soon as the technician handed over the phone ontoy hands, I checked the functioning of the camera which didn't worked. I immediately showed it to the technician & he took the phone onto his hands & while it was in his hands only the phone got hang & got restarted by itself. To this the technician was again overruling & trying to convince me that how can the problem come even after the motherboard replacement! This guy being dodgy with his words, I called for the manager in order to meet him & explain the situation. But again the gentleman was trying to convince me back that it's not a problem & you use it, it will be alright. I even asked him to ask the technician about the problem which occurred right in front of his eyes & he was called upon & asked to which the technician bluntly refused & said everything is fine!! This was the moment when I LOST MY FAITH IN YOUR SERVICE & THE BRAND AS A WHOLE! the manager was now more aggressive with his words to convince me to take back my phone & telling me that I'm doing all this just to get my phone replaced!! He then literally kind of got up from his chair & moved to exiting his own cabin (which is a clear indication of asking me to leave) to which I also got up & then he switched of the lights while I still was inside the cabin & then we both left the room together without concluding over ongoing conversation! SO THIS IS HOW LG TREATS ITS CUSTOMERS. I at this point can swear that I was totally behaving professionally but politely & the argument we were having were completely healthy. Still this is how I got out of the service center. The technician didn't even then take my receiving of the phone & take my signature & feedback! (No fixed protocols for following the general service SOPs).

Thus, in order to prove my point I have taken few short videos depicting the issues I have explained which your service guys were not ready to even see & understand!

I am experiencing such pathetic service for the first time as I myself am into the service industry & I understand the nature of work these guys have to do & kind of customers they deal with! But this was very bad & not at all as per the standards of the brand name you are carrying. Also, I have used Nexus 5 previously which was a marvellous phone & never gave me any trouble. But after such repeated issues even after so many repairs i am loosing my trust & reliability on Nexus 5x as a product & LG as a brand!

Note: even while writing this I faced the 'hand' issue at least 8 times & I had to wait for the device to get restarted on it own! Also twice the finger print sensor didn't work while trying to unlock the phone after restart. This is bad, very bad!

P.S. am attaching few videos & pictures here as proof as I cannot bear the feeling of being overruled again on my point as got at your service center in Jaipur.

I am having a worst experience in my life after buying a prestigious lg water purifier.Bought last year and the Ro the heart of the machine got damaged three times in a year got it changed twice but now insisting to go for amc if you want to change costing 6000 .please don't buy this product it will de a sure easte of money s very bad product from a very reputed company

Dear sir / madam,
We have purchased gl-u292 jsol on date 19.10.2016 from (arora radio appliances) bareilly -243001and we have received in rudrapur city (udham singh nagar) yesterday evening.
I saw that there was a dent in bottom side & vegetable basket tray in damage condition. i informed lg service center here in rudrapur they had come to inspect to see the condition.

I am eagerly waiting for there kind response from there side.

Kindly do the needful as per picture.

Thanks
Saurabh kumar

Contact no - [protected]

Purchased led tv model 42ln5710 on 18/052014. Within 2 years its hdmi port stopped working. Lodged complaint with lg service in september 16. They forwarded the complaint to their local service centre for further action. Local service person called after a week of follow up and on phone only diagnosed problem as pcb to be changed. As he was not having the same in stock he asked me to wait till stock comes. After he received the stock after a week he phoned and took appointment from me but never turned up for last more than 15 days

Dear lg team,

We have purchased lg 4k led tv on 30 september 2016 s/n 60bplnb042215, from the day of installation 4k led tv has problem, after complaining on customer care they have sent engineer for repair, after his diagnosis the tv i replaced 2 motherboard but error not rectified, we are fed up of this unit. We are requesting you to please replace with new unit, our family members are not trust on this unit of led 4k.

As an reputed lg brand please look in the matter as early as possible before we take any action on this unit.

Regards,
Arun bhalekar
[protected]

I have fuzzy logic 9 washing machine and suddenly it gave error to indicate cover is not closed. on checking find out that the cover magnet is missing. to make sure it is the fault i used small magnet in the place where it should be and started using the unit. it worked without any problem.
Contacted service center in kandy sri-lanka by email to buy a magnet. no reply received, contacted head office in colombo and i was advised to contact service manager in kandy (tel: [protected])

When contacted i was informed that they can not sell the magnet.

I am using the system keeping small magnet where it should be.

I am very unhappy about this situation.

I will never by lg again and discourage the other people not to buy lg.

I had purchased a washing machine from LG Electronics on 2009 for Rs. 23500/- .On 10/10/2016 the machine suddenly stop working. On 12/10/2016 I lodged a complain with LG, complain no. RNA[protected]. A service engineer came on same day and inspect the machine and told that there is drum problem and charged Rs. 287.00 as inspection fees with a promise that he will come back with the estimate for the repair / replacement of drum. After 5 days when I inquired about my complaint he told me that the part is not available as the company has stopped manufacturing this model. My Washing machine Model no is WD-80485NP. Sl. No. 905PNRT006102.
I had talked to their service provider and the Lg help line supervisor many times but without any result. Finally I was told by LG representative that the machine can not be repaired any more since it is more than six years old.
I now request the concerned official either you buy back the machine from me or arranged to repair the same at the earliest or pay me the depriciated value of the machine at the earliest.
Please note that when I purchased the machine I was not told that the machines parts will not be available after six years. This is the fault of the Company and for no fault of mine why I should be penalized. Why my hard earn money will go in waste .
I, Therefore request you to do the needful at the earliest.

S K Shaw

Vill. - Bachurdoba, P.O. - Jhargram
Dist. - Paschim Medinapur
PIN - 721 507, West Bengal
Mob. [protected]

My complaint no CNA[protected]

Mobile no [protected]

I have. Purchased lg refrigerator on 27 Mar 2016. This is defective model I have received . I have given complaint 6 times in last 7 months. Every time person comes and fill the gas n goes.

I asked for replacement as there is permanent solution. They denied it saying that you have purchased it online so they cannot do it... I have not purchased the refrigerator for free

Once Warren is over u vl start charging

Mobile number [protected]
Name: church khatri

I have purchased LG Home Theater recently, the retailer didn't give the testing at the time of purchasing.
I am really disappointed with sound quality. I want to replace it with another model or I want refund.
Product Details:
Model : LG LH64B
Date of Purchase : 11/10/2016
Retailer Name : Pravin Agencies
Address : Pune Nagar Road, Chandan Nagar, Below Rakshak Hospital, Kharedi, Pune-14
My Name: Anand Yerwa
Mob No : [protected]

I have a lg g4 mobile and it has started showing the boot loop issue. Lg has accepted that it is a hardware issue on their end and they will repair the affected ones. I went to a lg service center to get it fixed but they refused to take it since i didn't have the purchase receipt. Since, lg has publicly accepted the manufacturing defect, i don't know why the service center requires a purchase receipt to prove. I have been a loyal lg customer and this is my 4th mobile phone. I always had trust in lg and such behavior makes me lose confidence in them,

We have valid AMC for LG TV but no use.

Lodged complaint on 03/10/2016, surprisingly received message on 14/10/2016 that complaint RNA[protected] is closed with the reason ”discontinued part.”

We have valid AMC which will be in force up to feb 2017.It is highly deplorable to receive such negative response after lapse of 11 days from the date of complaint. How can they escape and close complaint without resolving the issue during AMC period?

Hello,

Its been more than 4 days since i lodged complaint. Technician is not capable to identify and solve issue. After first visit he vanished and supervisor named mr. Thakare is not able to handle / manage his team. He gives false hopes and harass customers. I faced exactly same problem in august with my refrigerator and it took more than 8 days for lg service center, pune to resolve the case. If they really identified the issue and solved the problem how it occurred again and technician is not able to answer. Theie toll free assistance is completely helpless for consumers. They can only give you numbers which will be never get answered.

With inferior products, lg also has poor after sales service.

Rna[protected]

-
Kaushik markale

The above model is not working properly since first day as on 09.10.16,
Technician came and told to us it will take to cool in 2 days as it is the first installation, but not yet cooling came. From today morning also complaint given through toll-free number, but not yet came any person.

Please replace the refrigerator. It has been brought from tirumala electronics, gajuwaka, visakhapatnam

My name is ashok khandelwal residing in vashi i had purchased a refregrator in may 2016 from vijaya sales vashi since i purchased this refregrator is not working properly complaint has been made several times it has been repaired more than 5 times. I want this product should be replaced. I am totally dissatisfied with this product. I had also suffered worth of rs 2000 due to spoil of item kept in refregrator

Trying to sell new led tv and claiming 3 years old lcd tv not serviceable.

- service guy (ragunathan) checks and confirms parts availability and erp inventory shown to customer.- insists buying voltage stabliser whereas branded surge supressor was used as protection sold by their dealer.

- team leader (venkatesh) seems to be behind sales quota rules out servicing / availability and calculating depriciation. callcenter guy (vignesh nor understands or acts as if he doesnt understand and refuses to share escalaltion managers name - says lg policy. (audio recording available)

- rs.55k tv and no service capability or fraud - if erp inventory showed wrongly they are saying their erp is faulty after intense followup.

— encl visit bill and same day confirmed to rectify and price non negotiable i even accepted for the arm twisted price.

#lg tv fraud #dont buy lg

I have bought this TV in the year 2011. In the year 2014 the TV stopped displaying the picture. As My Daughter was studying 10th std I also not much worried about making complaint about the TV.

However when I complaint about the problem to LG they visited and informed about the mother board failure.

I told them I have bought this TV by paying Rs 88000 ( 42") which is costing half the price now.Also the TV was to display 3D picture special feature but it never shown that functionality when reported about that they said we have to buy Blue ray disc player which is additional expenses we paid to buy Rs 5000/- Ultimately it did not work but the TV stopped working.

As a agitated customer I told them replace the mother board free of cost. Main reason is LG being reputed organisation rather than accepting their product problem they mentioned about electricity supply which is lot of fluctuation etc., when I asked about when you know there is electricity fluctuation you should have provided proper protection in your product and there cannot be mother board failure which is not acceptable.

They kept giving lame excuses and they offered 25% discount on the spare to be replaced but I was asking them replace free of cost.

I kept complaint logged continuously but they respond but some time they said it is obsolete model there is no spares available when I started asking about how they can not provide spares for the product sold within 4 years then some how they managed to identify the spare but they insisted me to pay 100% cost this time and service charges. Again I said I cannot pay and LG has to replace free of cost as this is their product design failure that's why this design is stopped in the market.

But still I am keep on making complaints they simply provide automated service registration number and mention some one will call no one call and complaints more than 3 nos is pending to be answered.

Hence I request this forum take this issue and provide me proper justice. I have kept this TV in not working condition for the past 2+ years.
Dear LG Customer care

I am really don't know what is the meaning of escalating the customer complaint to this forum, this is the third time this complaint is being escalated but no action from your end.

wish you take necessary action see below you unanswered reply as on date.

regards
Jawahar

Recent complaint detail as below dated 27th September . which is not answered as on date

Dear Customer

Greetings from LG Support team!
Your acknowledgement number is CN[protected].Dear Customer

Greetings from LG Support team!
Your acknowledgement number is CN[protected].
Your complaint is under process and our support team would shortly get in touch with you.

Best Regards
LG Team

regards
Jawahar