LG Electronics Complaints & Reviews

To whom it may concern,

I purchased this television just over 2 years ago from Amazon and it has been brilliant.

The missus didn't like the TV at first, but even she loves it now.

However, earlier this week, we turned on the TV and... nothing.

We can see that it's getting power and that it's coming on, but there is no image. I can see a faint glow from the screen, which slowly starts to fade after a couple of seconds.

From what I have read, it looks like the backlight has gone.

I know the TV is over 2 years old, but this isn't something I would expect to be a problem after such a short period of time.

I've tried all the basic troubleshooting (completely unplugged the TV and all connecting cables, then tried to turn it back on; tried connecting it in other sockets, in the living room and other rooms) and still no joy.

What can you do to help?

Kind regards,

Lusipher Diablo

Everyone knows about the Nexus 5's Defective Screen Problem. How low quality it is, the thing is in USA they are fixing their customer's broken screen for free, but us Indians we are being charged too much to get our screen repaired, First of all we Indians pay much more than the USA to buy the LG Nexus 5, Second, although we pay more we don't even get close to the service that USA gets. Why do I have to pay for a defect by the company? this is so unfair. I used to be a fan of LG, but not anymore.
Another defect that I have heard about is, the motherboard stops working after 1 year on Nexus 5, I have not yet encountered this problem, but what if I do when my warranty period expires? LG, you have let us down!
Email: kanishk.[protected]@live.com
Number: [protected]

Dear lg administration,
Ir this is to bring your acknowledge that i had purchased led on 29/11/2015 from kanpur lg electronics shoppemalhotra mariampur.
My total amount of purchase was 92300rs which includes some more appliances of home segments. My issue is this my led screen is not functioning and its panel screen is showing error while opening. Means screen is blank as your technical person visited and confirmed that it is damage from inside you have to bear the cost and says that from inside its chemical liquidation is been spread which has damaged full screen..
But my led is in warranty condition of 1 year from lg and i got additional 1 year warranty card also from shop-owner for better services in future.
So i just want to know that its a manufacturing fault in your product and in warranty why i will pay 19854rs/-which was asked from your service engineer and from center.
Need your intervention on this regard. As i am a loyal customer at use only lg products in full home.

Request no = gca[protected]
Kindly treat this complain on top priority else i will loose my faith from your brand and service and will take help from consumer forum legally.
Note = in my home their are only 5 persons that to they are very much mature which includes my parents, my younger brother, me and my wife... So we are very much serious for our products.
Kindly treat this mail as serious issue & try to maintain faith from your end against consumer satisfaction.
— customer details —
Name : ishu jaiswal
Treet :122/161 sarojani nagar
City : kanpur
Tate : uttarpradesh
Post code : 208012
Tel : [protected]
Country : india
E-mail : [protected]@yahoo.com
Complaint status
[jun 20, 2016] lg electronics customer support has been notified about the posted complaint.


Complaint comments 1 comment updated: jun 20, 2016 update complaint
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Lg electronics customer careverified user on jun 20, 2016 verified support

Hi ishu

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
Lg customer support team

! Report this post
Ishu jaiswal on jun 23, 2016

Not got any revert till now
Request no = gca[protected]
Kindly treat this complain on top priority else i will loose my faith from your brand and service and will take help from consumer forum legally.
Note = in my home their are only 5 persons that to they are very much mature which includes my parents, my younger brother, me and my wife... So we are very much serious for our products.
Kindly treat this mail as serious issue & try to maintain faith from our end against consumer satisfaction.
— customer details —
Name : ishu jaiswal
Treet :122/161 sarojani nagar
City : kanpur
Tate : uttarpradesh
Post code : 208012
Tel : [protected]
Country : india
E-mail : [protected]@yahoo.com
Complaint Status
[Jun 27, 2016] LG Electronics customer support has been notified about the posted complaint.

Hi.
As per my complaint posted with regards to my Lg fridge purchased over Rs.44000.
I regret to inform you that inspite of raising a complaint with consumer forum it has been a month and my issue is still not resolved. Please refer my complaint.

It is causing me undue inconvenience as a customer. If lg does not have any good technician who can resolve my issue. It is very bad and they should put this on an email.

Please advise and help.

Regards
John Pinto
[protected]

I purchased a led tv of 25000/- on june 2014 during fifa world cup from great eastern barrackpore. the serial no is 405plrs039278. model no 32lb563b. td. atrcljl. the tv worked properly till july 2015. a month after the warranty expired. after that dead pixel issue occured on the screen. the complete is going to be dark presently. it informed to lg customer care immidiately and they took 2 months to assign a onsite enginner. he came and informed that the panel needs to be changed for 15000/- as the warranty expired. i was out of station that time. i raised the complaint cna[protected] for getting my money back and spoke with five lg ccc executives viz anjali, lalit, mukesh, sachin and jyoti for arranging my refund. each one of them committed callbacks within 24 hours an jyoti committed callback within 1 hour but actually made me fool. then i again called and shouted for an hour and got saddam the escalation executive online and after 30 minutes arguement he convinced me for an onsite visit on chargeable basis. he gave a complaint number that is rna[protected]. his way of customer hanling oh god! it was a just like big hole on a large ship. nevertheless a ce visited on last monday named sayan and checked my tv and cofirmed that the display is faulty and needs to be replaced by paying 13600/- and took 287/-. after that i even didn't get any response from your so called 'esteem department..'. and the icing on the cake is that i called today lg customer support and got to know that my number is blocked to call toll free. what an amazing response of faith and trustworthiness... isn't it??

My confidence about lg has been shattered. very dissapointing customer support and bad feedback about lg. nobody cares about a valuable customer. i am a crm myself in hp handling pan india support of hp laptop, desktops, printers and tablets using customer. never seen this kind of bad response from any company. i know the policies and protocols and also that these are made for customer not for the companies.

Lg being an esteem brand manufatures tv with such low cost panel that it doesn't last for more than 13 months and on the top of it such a worthless customer support. i thought i would have claimed only the part replacement and give lg appreciated survey and ten new customers. but just because of this aweful and irresponsible customer handling i loose my faith on this brand and hence now i want my 25000/- back as refund only.

Waiting for your response within 24 hours. failing to that i will file a case against lg keeping all the call recordings and the mail records to the consumer forum on priority claiming my money back and mental agony along with it.

"i quit lg right now as there is no place for commitments in lg".

I muneshwar thakur has bought one brand new a/c in the month of june 2016 on 8th, they have provided me the faulty product as its not working since the day one and they have have repaired it twice in this month only ...Can u imagine a brand new product got repaired ...Now no one is picking up my calls ...In short i have been cheated by the company...i want replace ment of my ac but no one is paying attention ...dont know what to do ...i have wasted my hard earned money ...

Out washing machine is out of warranty. I had raised complain on 25 sat for washing machine and had specifically requested for sending experienced support personal.
The person came on 26 sun. He was not experienced and was seeking advice on phone with other lg personal. He promised that he has raised po for replacement part and quoted around 7000 rs. We were surprised. I then called customer care. Your customer care team is crap. Somehow i got service manager no. Of pune.
Pravin thakare [protected]. The problem we were facing was third time in span of 1.5 years. Hence we only wanted experienced person and likewise we had requested same to call center on 25 sat itself. Someone was sent on 28 tue. He said that drain motor has problem and quotation is 1500 rs. He said that po has been raised. Again i had to take follow up twice and pravin was least bothered to our complaint. He said part is not available. I requested him for sending personal today itself and it has been already 5 days and due to sending inexperienced person, we lost time. The machine is not yet repaired. Hence, this is to say that, i am putting all this details on mouthshut, facebook and consumer forum. This is very very poor service and we will not pay a single penny to your service personal as you have not provided expected service. Hell with your service. I will advice in corporate that not to purchase any lg products.
If i would have continued with inexperience person, he would have unnecessarily charged us 7000/-. I also experience that when i was trying to contact call center, out of 5 times, 3 times, they were rude and disconnected my call. The grievance redressal online is also not working.

Installation of ac
Installation and connection of lg ac. We bought ac at the date of 27/06/2016 but there is not communication with us until today. So pls take necessary action on techinician who is not responded and not receive our call. So pls visit us. I'm calling 10 times in a day but techinician is so unresponsive. Please resolve our matter as soon as possible.
Regards
Vijay kumar
[protected]

I had purchased a side by side refrigerator from lg electronics with water and ice dispenser, it stopped dispensing ice after a few months And even after many many repeated complaints our local lg engineers
Couldn't make it work.
No one better has come till now.moreover one of them has made some changes due to which our refrigerator cooling part has also been affected.
This kind of thing has really made us hate lg electronics . I would sincerely advice not to go for lg products.

We had purchased refrigerator, led and washing machine from your company in the year 2014. Over the refrigerator it was written that "no satbliser required". But now it has not been two year that refrigerator is not working and your engineer had detected that pcb board is to replaced because of power fluctuation and it will cost round rs 4000/-. I just request that the company that not to misguide people just for selling your product. For this expense who is responsible company and it is very difficult to manage such type of sudden expenses. Request the company to change the pcb board and also not label the fake promotional features over the product which a company cannot provide. Please contact [protected].

I had purchased lg micro oven mj3283bkg on 27.04.2014 worth rs.26500/- with addtitional 2 yrs extended warranty period apart from the regular 1 yr warranty. We had purchase it when we were staying in jayanagar. It was working fine till april 2016, but from that month the oven the temprature display board stopped showing the output of temperature and we immediately inquired with the vendor devi international from whom we have bought the oven, they inturn asked us to do online complaint request to lg support and we did it on 21.04.2016 and on 22.04.2016 lg representative mr. Ateeq pasha attended the complaint and said that the panel board has gone and that he would replace it after getting it from lg head office by 10-15 days time. We stopped using the oven. He charged us rs.286 for his service. After repeated follow up he came with a board which was not fitting in to the over which we had. Again he requested for some time to get the right one and said that this time if the doesnt get the right panel board he assured of replacing with the new oven. Meanwhile we had shifted to a new house in rt nagar. Again we had to start up the whole process of online compaints so on & so forth. We did, complaint no 206116. Again mr. Rajshekar did all the thing what the previous representative did. But ultimately no solution. The lg is not proving the correct panel instead they assembling with bit & parts of some other ovens, which is not at all acceptable. From more than 2 months we have just kept the oven at our house which is not use after investing of huge amount rs.26500/-. If this is the service we the customers are getting in the warranty period, what about the post service. This is highly intolerable. Either you refix with new panel board and provide us with the working condition or else you buy back the oven and provide us with the new one. You tell us the difference we need to pay for it so that we will discuss with the vendor. We need the above said issue to be solved with int 10 days or else be prepared to face the severe consequences for the invonvience your company has caused us. The post sale service is tooooo bad. My contact number [protected], staying in bangalore

I had one side by side refrigerator model No GCB207GL, purchased in AUG 2014.
after 16 month there was no cooling and as per Service engineer gas has leaked. No reason of leakage in such short time was told to me. After another 5 month there was again no cooling. on 30th May i lodged complaint vide complaint No RNA[protected]. There was no response and on 31st may on my calling to customer support new complaint was registered vide complaint No RNA[protected]. Service engineer called me on 1st June and said again gas has leaked, reason was gas tube has fouled with cover and gas has leaked. on 4th June gas was filled but compressor did not start. On observing 5 lights on PCB he said condenser is defective and replaced the condenser. Again compressor did not start and said PCB is defective. He said it will 3 days to procure PCB which ultimately arrived on 16th June after 12 days of repeatedly follow up. There was no suitable explanation from call center and service center. on 16th he replaced the PCB and there was no cooling. He said compressor is defective. In this all experiments display unit also start malfunctioning. He suggested to send the Refrigerator to Service station for thorough check up. Again on 17th New service engineer turned up replace the PCB and could start the refrigerator. From 17th June there is no cooling in freezer section to make ice. Reported the matter to service station and till date no action is being taken.
Please look into the matter and arrange to replace the defective refrigerator with new refrigerator as i am now convinced that it is beyond repairs. For the last 23 days i am facing problem in this peak summer season. I purchased high tech LG product thinking my life will be good which in fact become hell during last 23 days.
Please look into the matter and resolve the matter
Alok Bhargava
[protected]
A 723 ( B ) Indra Vihar
Kota
Rajasthan

LG washing machine WF- 6861 CN ACGPEIL ...purchased 28.8.2006 ...fault now... after taking water does not to wash/rinse/spin

Lg electronics — complaint regarding led screen manufacturer defect - priority (Consumer forum)

Dear lg administration,
Ir this is to bring your acknowledge that i had purchased led on 29/11/2015 from kanpur lg electronics shoppemalhotra mariampur.
My total amount of purchase was 92300rs which includes some more appliances of home segments. My issue is this my led screen is not functioning and its panel screen is showing error while opening. Means screen is blank as your technical person visited and confirmed that it is damage from inside you have to bear the cost and says that from inside its chemical liquidation is been spread which has damaged full screen..
But my led is in warranty condition of 1 year from lg and i got additional 1 year warranty card also from shop-owner for better services in future.
So i just want to know that its a manufacturing fault in your product and in warranty why i will pay 19854rs/-which was asked from your service engineer and from center.
Need your intervention on this regard. As i am a loyal customer at use only lg products in full home.

Request no = gca[protected]
Kindly treat this complain on top priority else i will loose my faith from your brand and service and will take help from consumer forum legally.
Note = in my home their are only 5 persons that to they are very much mature which includes my parents, my younger brother, me and my wife... So we are very much serious for our products.
Kindly treat this mail as serious issue & try to maintain faith from your end against consumer satisfaction.
— customer details —
Name : ishu jaiswal
Treet :122/161 sarojani nagar
City : kanpur
Tate : uttarpradesh
Post code : 208012
Tel : [protected]
Country : india
E-mail : [protected]@yahoo.com
Complaint status
[jun 20, 2016] lg electronics customer support has been notified about the posted complaint.


Complaint comments 1 comment updated: jun 20, 2016 update complaint
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Comments
Lg electronics customer careverified user on jun 20, 2016 verified support

Hi ishu

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
Lg customer support team

! Report this post
Ishu jaiswal on jun 23, 2016

Not got any revert till now
Request no = gca[protected]
Kindly treat this complain on top priority else i will loose my faith from your brand and service and will take help from consumer forum legally.
Note = in my home their are only 5 persons that to they are very much mature which includes my parents, my younger brother, me and my wife... So we are very much serious for our products.
Kindly treat this mail as serious issue & try to maintain faith from our end against consumer satisfaction.
— customer details —
Name : ishu jaiswal
Treet :122/161 sarojani nagar
City : kanpur
Tate : uttarpradesh
Post code : 208012
Tel : [protected]
Country : india
E-mail : [protected]@yahoo.com

I have a 32" lg led tv which is getting off on 18th june. I have registered an complaint with lg customer care but till now i have already register 3 complaints but didn't get service. Every time i get next day appointment but till now i can not get service.
O please get through and resolve my problem, it is about 8 days to go and till now i suffer between 24 to 72 hours to get service with lg care.

Purchased 49"led tv modelno:49ub700t, serial:502kcpy8r264; reg:er0123644/14; prod:thamawlh; dealer:0014318/08 whose warranty expires on 25/07/16. I have reg a complaint rna[protected] on 05/06/16 regarding appearing of white patches over a portion of screen. Technician turned up and assured panel replacement under warranty and shifted product to asia electronics westhill calicut. Later after a lapse of 30 minutes, service technician mercilessly tilted the defect into panel break and denied service under warranty. Even thought i tried to convince the fact to lg customer sevice head at calicut (Mr. Vikas), he seems to blindly support the service technician even without an enquiry of tv position tarring the customer (Me) putting all blame on me for the defect due to careless handling. To be true no external damage has caused to the product which is clearly evident from photographs and they denied to justify their the reason for the internal break of panel since the product is very safely installed inside a cabinet with all precautionsand zero chance for any minor impact on tv. If anything happened may be a lapse from the service centre afterwards. I strongly believe the complaint is due to manufacturing defect. Another sales head princy, calicut is not at all picking phone even if i repeatedly dialled to convince the matter. Such acts from from such a reputed firm like lg is a total disgrace to the customers. Kindly arrange to replace the panel under warranty giving minimum respect to a customer who trusted you. I have also mailed my grievances through official site, but no response. One call recieved from no.[protected] and he agreed that that the model i have purchased, the batch was having chronic display failure and i have recorded his voice, but he too failed to communicate the actual cause of failure and skipped away and later when i tried to contact, he placed his phone in switch off mode. Kindly arrange to make customer service little more friendly and effective. Even a footpath product saler will show more decency towards customer i think.
No physical crack is visible on screen and still looks like a new tv. You are coming to a conclusion that the complaint is panel failure. But lg tecnicians or sm are not competent to convince the customers regarding the query. Thais why i am repeatedly asking to get me a contact number of asenior executive officer from service section who i believe could deal the matter with responsibility and commitment. But still lg arranged to reply through a low level technician or executives just for an eye wash and teasing the customer to create a pretext of grievance are getting attended and intentionally cheating the customer who spent more than half lakh rupees for your product which seems to be fake in its quality. I kindly request the hon forum to intervene and give a solution to do maintenanance free of cost under warranty

I brought a lg refrigerator on 17 june from ezone gip mall noida. Its a double door refrigerator which is showing problem after 2 days o[censored]sing it. Now its completely dead and not functioning since yesterday.
I have registered a complaint on 20 june. Engineer from lg visited and did some setting changes on 21 july. Now after 1 week of purchase the fridge is not working at all.
I have registered a complaint yesterday and the complaint no is rna[protected].
I am not able to understand why its being again and again visited by the engineer from service center.
This particular product is defective and malfunctioning so it should be replaced immediately.
May you please look into it on urgent basis.
Invoice no. 92809648
Lg india do you guys really understand how will a family manage in this summer with a newly brought fridge which isnot working.
Engineer from your team has visited and checked the fridge. So as per him the compressor is getting heated and is not working properly. He has added his inspection comments to the above mentioned complaint no.
I need this fridge to be replaced as soon as possible.

Hi..

I have purchased LG REF FFGC-C237JGGV AW from Kohinoor Televideo Pvt. Ltd., Santacruz vide Inv. No.SAN/157623 dated 30.03.2016. The same has been delivered to us on 22.04.2016 and your person for Demo has came on 28.04.2016.

During his visit we came to know that freezer door is making sound and not closing properly then the Demo person (Mr. Ajmal - [protected]) checked and advised that hinges has some problem after detaching the whole door from the new Refregerator. We requested for replacement of the fridge and he advised that it will be done within a week to 10 days.

After 10 days we again enquired with him and then he had given his senior Mr. Pradeep's contact no. ([protected]) after contacting him he advised that approval is in waiting will update as soon as it comes. This same communication continues for around 30 days since the day of complaint or demo date. After that Mr. Pradeep gave another contact no. of his senior, Mr. Ajayan ([protected]) and after contacting him we were again given false satisfaction that we will update you within some time. Although we never gets a call back from your service centre, (located at Shop No.8, Plot No.8A, Moraj Palm Paradise, Palm Beach Road, Sector-17, Sanpada, Navi Mumbai) we continuously give a call daily as if we have not purchased a new Refregerator of around 1.0 lac and took a liability to call and get it replaced.

Now, nearly after 45 days of continuous follow-ups, on 17.06.2016 we got to know from Mr. Ajayan that as it’s a hinges problem it can't be replaced and only that particular part can be changed which is shocking because we were told that replacement is under process & approval is pending since last 45 days and we kept waiting for the same.

But as now we were so much fed up with the issue and problems our all family members are facing we agreed to do the part replacement on the given condition of no problem afterwards. We were advised that the same will be addressed latest by 21.06.2016 but from that date all persons involved in the communications have stopped picking up our calls. We also tried calling them from other phone numbers which they pick up but each time they have a single statement to say that we are in meeting and will call right back which has not come from almost 2 months of our complaint.

We are using LG products from last 2 decades but have never realized that the Company has such a poor Service network which only gives either false commitments or were so busy in meetings that they can’t address long suffering Consumer complaints.

We request you to treat the matter as Top Most Urgent and do the necessary replacement of Refregerator for which we are suffering from last 2 months.

Regards,
K K Gupta
Agarwal Manufacturing Co.
Flat No.1001, Aqua ‘B’ Wing,
Adhiraj Gardens,
Sector – 5, Kharghar, Navi Mumbai

I had logged a complaint about my LCD 42'' tv since it didnt have steady power.It has been 2 months and the service provided is horrible.The technicians have not been efficient and I would rate them a 0 in the service provided.We also have an LG home theatre system model number BH9530TW which had problem with the disc.That problem has also not been resolved yet.The technicians don't bother to solve the problem and it has been 2 months since we are complaining.The TV is under extended warranty.Initially the tech said that the part to be replaced was not available but didnt even bother to call and tell the time span by which it would be available.They call at their own sweet will and the outcome is problem not being resolved.Im extremely unhappy with service of LG and would never buy any other product of LG.The technicians named Keshav Pandey and OM have done a horrible job.

I would want my tv and home theatre system to be working fine as soon as possible.

I have purchased lg washing machine 4 yrs back.

It suddenly started giving problem in the pcb. When ever i tried to select the mode for 30 minutes the power fluctuates and it goes to another mode.

I tried launching complain at lg electronics customer service centre and number are not reachable and was not getting connected for hours.

Suddenly it got connected.
They guys who are sitting are also pathetic. They keep me asking question to launch the complain and took my details and the phone got disconnected. They didn't even bother to call me back.
Again i tried and the lg electronics customer care was not working.

Finally i succeeded and i go the call. The visiting charge is rs. 450 + taxex which is killing. It sound like i have been cheated buying lg washing machine.

Lg is a parasites sucking money from the customer through selling expensive parts, un-ethical visiting charges and manufacturing low quality electronic products.

The engineer finally visited my home and said the pcb needs to be replaced and can not be repaired. He said lg only does the replacement of parts and dosn't do any repair activity.

The cost of the pcb is rs. 4500 with only 6 mts warranty and rs. 500 labour charges for which the engineers comes and do one thing but asking customer to change the parts.

I would recommend to support the message as much as possible and also put on social media so no one should buy the lg products in the market and get cheated.

Regards,
Malav vora.
[protected]