LG Electronics Complaints & Reviews

I am very disappointed with your lg service, i called your local service center and they came and repaired my fridge two times but again some problem comes, i am facing such a problem last 25 days and after 4-5 days of complain and so many calls they are coming but not solving my problem,
so please do something. Contact no. [protected], email ID shriyansh.[protected]@gmail.com

Dear sir,

This is to inform that 4 years back i had purchased a lg 32” 3d lcd. It worked well initially but even before 1 month, there was a problem in display and the service center told us that the panel has a problem and needs a replacement. We did not get repair cost of lcd and service engineer told us that part supply end in company. The job number is rna[protected]. The model is 32lw4500t.

Now, we have been informed that the panel again has got a problem and needs to be changed but part is supply end.

Now i am unable to understand that what is lg up to. We are being asked to take back depreciated amount of my lcd. This to us as a consumer and loyal customer of lg is absurd. If within under 4 years, the panel gets the problem even it is a manufacturing defect of the piece itself.

It shall be lg responsibility to either get the same repaired at part cost or provide us with a new unit in repair cost.


Look ahead to hear on the suitable action.

Please note that i had purchased a lg fridge from your distributor p sankarannair & co, mahe on 26/8/2012 and it was running smoothly till beging of this year. During this year i noticed many complaints on your refrigerator and i called your local service center and they came repaired the fridge three times and i paid a total amount of rs 2400 but within one month time i am experiencing the same problem like getting ice on friezer side and bottom side it is warm. For the same problem i paid the amount but your service sender could not solve the issue even after servicing and paying the amount.

In view of the above i request you to send your qualified technician and solve the problem free of charge within 7 days from the date of this message, failing which i will initiate necessary action to protect my interest. Hope you will not allow the matter to deteriorate further but to take prompt action to solve this issue

Looking forward to hearing you

Regards

A. Salam

Kariyad south. Padannakara
Tel 91 [protected]

The spinner of my semi-automatic lg washing machine is not working. i lodged a complaint with lg customer care number. the complaint was registered and i was assured to attend my complaint within 24hours. but even after five days no one has turned up. my address has already been taken by the representative of the company. i think lg comany is lacking in after sales service. i hope this would help me and machine will be attended to.

I purchased a tv lg led 32lb550a from bains electronics, sunny enclave, kharar on 5 october 2014 for rs 25000. recently a bright spot was noticed on screen and we contact with your service center they told us led reflector will replaced and it cost around rs 13000. its just 1.9 year old and i cant expect a branded company product, hence i request action from well reputed company. we only use electronics product of lg. so i expect a good resolution from your side as soon as possible.

Hi,
I purchased an expensive lg smart 32 inch tv which went bad. The technician and area sales manager of lg came to my house to take a look at it. Its been over a week still my tv is lying idle.
It is also a case of manufacturing defect and lg should recognise it. It should send a new tv to replace the defective tv.

On speaking to service manager, he said he hasn't got approval from head office. No one in lg customer care is helping me to speak to someone in their head office. I am stuck with a crap they call tv. Lg products are the worst.

Regards,
Utsav
[protected]

Company's officers are not responding for my refrigerator parts.and i am facing such a problem last from 5 days . I am not satisfied with ur companys policies.i visited nearby my place to your service centre and ask for parts which i want to buy but they said that this plastic parts is not available anyhwere in india . Then i talked to dsc manager of that branch same reply got by that senior manager of that branch . Later on i register one more online complain to the company but still i didnt got the solution . They say that You have to search this product in the local market i do that also. If company itself does not have their products then how i can get this product in local market . Worst service that i have experienced from your side as lg electronics( life's good ). Now onwards i will not buy any product of your company and will not suggest to anyone to buy lg's product such harrasment for small product i cant bared and i cant buy whole new refrigerator for some nominal parts . Now onwards i will not buy any korean product like lg, samsung, hyundai, sansui, and many others. They are cheaters, they cheat their customer ...

I am greesh jain, having amc of lg split unit. I complain to customer care & technician visit at my home.

Now service team is saying that amc paper code is not for split unit it is for window unit.

I having only single ac & service engineer visit during ams & provide me papers after taking amc cost.

Now no one is ready to resolve the issue.

Hi,

I am from kolkata. I have got lg g4 which was purchased on[protected]. Due to fault in motherboard my phone stopped working. I took it to the shop in city centre, salt lake, kolkata (From where i purchased it) and lg representative asked me to hand over the phone to him so he can get it repaired.

He sent it to lg repair center in baguhati, kolkata, west bengal and they immediately replaced faulty mother board with new motherboard.

No one ever told me that i will lose all my data on phone. I had some really important data on my previous hardware and i want it back.

Old imei is [protected]

New imei is [protected]

It is my sincere request to kindly return my old motherboard (Or atleast help me) so i can get my data recovered. I assure you that on recovery, i will return the old motherboard to lg.

It has been a horrible mistake and experience dealing with lg mobile.In less than one year it has stopped working so many times and now suddenly it crashed. I reckon i was better off with samsung earlier.

Please change my perception and help me in getting my data back. It will be hugely appreciated.

Regards,
Vijay malik

Hello...


I vinod pillai had happened to purchase lg led tv taking into consideration of your company’s name and reputation in the market “as the most valued and number 1 in sales and customer service”.


Coming to the point*


The product (led tv codelg-42lb5820) purchased on 28/9/2014 from an authorised dealer of your product (i. e radhika sales corporation, pimpri).

And using your tv ever since was happy to recommend the product to many of my friends and family members, now suddenly i can see some white patches appearing on the screen of my led.


Note:


Did a research on the product and found out that it was the common problem with your so called product and the problem occurs exactly after 1 year of purchase. where the warranty expires and the customers are asked to shell out 22k to 25k for a replacement of the panel. unfortunately i could say i am the new victim for your company as i raised a complaint with your service centre (complaint no : rna[protected] on 18/7/2016, your technician gave me a visit and gave me a valuable advice to replace the screen on my expense. being a customer of your product i expect a good quality and service for your product rather than feel like cheated and robbed under the name were your claims to be the producer of a world class product.


Worst experience:


This is what i am getting in return, i made numerous calls to your call centre and spoke with all your executive regarding this issue for which i am unsatisfied, as already paid around 50k and you expect more to be paid for this faulty product. i want you to take a serious note on the concern and do whatever you can to resolve my problem with the product.


*i am waiting to hear a positive response from your side which would be appreciated.*

Dear sir / madam,

Ac of my md residence is having a problem of leakage. We had already filed a complaint and a se had visited us yesterday. But he has went back without repairing the ac. Drainage tray of ac was found with some breakage. It needs to be replaced. We had requested to replace the same but se has returned without doing it. Person visited us was mr. Dallep from rudra services solan.

We are very much disappointed. Please do the needful in this regard at earliest.

I bought a brand new lg smart tv (model number - gb[protected]q01) purchased on 01.06.2016.

This tv started having problem within a month. the technician who came to trouble shoot said that a part has gone bad and he needs to replace it.
It has been more than a week since he came still i haven't got my tv repaired. on having called the service centre, i was told that the part is not available in the market.
I would also like to ask that if your product shows problems in just a month o[censored]sing it, should it not be a manufacturing defect? should i not get a new tv instead of getting it repaired?

Someone in the service centre at barasat who received my call said the term manufacturing defect is when the product shows problem on the same day it was installed.
If this is the sort of answer is given by lg to its customer, the less said about it the better.

Lg's customer service is also pathetic. i was given a phone number of a lady by the name ms. jayasree dutta, in customer relationship, and asked to call her regarding my complain but no one ever received my calls.

I am using lg refrigerator from last few years some parts of my refrigerator has been broken and company service centre is not providing that part for long. They told us that this plastic parts are discontinued and u have to search in local market from local companys, i talked to dsc manager of the service centre he also says same that i cant commit u about that part. Conclusion is that i have to buy whole new refrigerator for some cheap broken parts and company's policies are much good and customers are satisfied by their answers. Service centre dont have receptionist to execute customer... That all ur customers are satisfied with your service network

I have purchased double door refrigerator on 26.11.2015 model no.
Gl-d292jgfl/2015 spend rs.26500/- for the same it is big amount for me, last four to five days there is different types of noise come from refrigerator, i had call lg service toll free no. [protected] on 12 jul 2016 after that i have received 3 different calls from your side, i m just giving only information in every call, now i am frustrated. till date no action taken from your side. i might be a small customer for your so called very big company but this kind of service is very frustrating where customer himself have to take follow up and doesn't get anything in return. this is the reason behind this mail. please let me know how many more days, months, years should i wait...

Expecting reply from your side at the earliest as i am fade up of the responses which i get from lg for last seven days. also decide not to purchase lg products in future. also told all relatives and friends do not purchase any lg product.

Again i m sending this mail due to no one check the refrigerator and my complaint resolved by your team today what a care about customer, also your technicians only called me and questioning every time from where noise come? till today no one come for check the issue. if i know from where noise come why should i give complaint to your team? technicians supposed to carry all the details before complaint visit. first complaint no. rna[protected] and its closed without attending below is msg on 17/07/2016 @ 18.26
[your service request rna[protected] is closed. (reason : customer self repair) & charge collected rs 0/-, for further assistance call lg on[protected]]
I dont know whats going on? very pathetic service please let me no if any one help me out of this also i have every call recording come from lg service and technicians if you do not solve this issue on priority i will publish all the recordings in media.
My new complaint no. rna[protected] and my contact no. [protected]
Address: krishnakunj apt, lane no. 30/31, ganesh nagar, dhayari, sinhagad road, maharshtra

Not expecting this type of third class and pathetic service from so called big company lg

Thank you very much
Hekhar

Sir, I am serving in defence and having good faith on your products. I have purchased said TV on 05 May 14 in Bangalore. TV was working fine but suddenly on 15 Jul 16 its display has gone and left with audio only. I am shocked, that how come a reputed product require repair only after two years of its purchase. I had a second shock when I saw the same complains made by the customer about the product and that is in a large numbers. There is...

Sub - anomaly and dysfunctional lg tv set delivered, model no 32 lh564a against credit memo no. Cr/01128/6/[protected] bought from sales emporium, kolkata-700067

Dear sir,

This is to bring to your kind consideration that i had purchased a tv set bearing the aforementioned models no from sales emporium, the credit memo no mentioned above on the 30th of june, 2016 and after repeated request, the same was installed on the 8th of july, 2016

I have been using the tv since the 8th of july, whose seal pack was opened by your service engineer at the time of installation and the same has been malfunctioning from day one. I have been facing issues with the usb port, left side of led screen due to a whitening effect and a physical tap on the tv frame since the above mentioned issues have been there since the time of installation, i believe the tv set was a deceptive piece since the beginning and would therefore request you to kindly replace the same with a brand new set and oblige your prompt and affirmative action in this regard will be highly appreciated.


Note - for telephonic confirmation call at [protected]

Service team not responding
I purchased 43 inch lg led tv model 6310 on march 6, 2016 from saini electronics, 49-d, kamala nagar, delhi-7. ph. 23845151.
The tv stopped working last month, i. e. june, 2016.
A complaint was filed at lg customer service centre.
This complaint was attended by mr. rahul (mob. [protected]) on june 5, 2016
I asked him how can a new tv go bad in 3 months time. i asked for a replacement.
He assured me that he will forward my concern to the required department, which he did.
He also shared with me the contact number of his t/l mr. sujith kumar ([protected]) as mr. sujith is authorized to take action.
After that there was no response from the company.
I tried to contact mr. sujit kumar (around 11-12 calls), but he never received my call.
I also sent him a message on july 8, then july, 10 and then july 11. but no response from mr. sujit.
My tv is not working right now. my son mr. shashank sharma has even sent a mail to their grievance & redressal division. the same has be escalated today due to in-action from company.
I hope that lg will attend to my complaint soon. if not then approaching consumer court will be the only option.
I have been a die hard customer of lg since 2004, but now i feel that it is time to stop going for lg products, as i feel lg stands for low goodwill
Manoj sharma
[protected]

I had booked a complained (id is rna[protected] on 5-jul-2016 for washing machine repair showing pe error and to resolve it some part need to be change as per engineer and now 10 days have been past but still fault is not rectify. i’m calling to mr tyagi (supervisor) at [protected] and his manager on regular basis but no one telling me till when the issue will resolve. lg’s services getting worse day by day and i am fed up with lg services and product as well.
Today (15-jan-2016) at 5:00pm, i received a call from lg commercial department ([protected]) that the part which need to be replace is not available and cannot be rectified so change the machine. but my concern is that very first day i also purchased an extended warranty till mar-2017 but now they are advising me to replace it rather than repairing. i just want my machine ok.
I also have faced problem for lg ac within 2 year of purchase that shows the quality of products make my lg. don’t know whether i’ll get some solution of my problem or not.

My lg g3 phone has broke down on 21 april 2016. I gave the phone to the customer service in izmir, turkey. After 20 business days they told me "we couldn't find any spare parts and we will send you a new phone from istanbul head office". After 4 weeks they didn't send me any new phone. I called the customer service many times. I have been without phone for 2 months. Lg only cares customers when selling something but not afterwards. I want a new phone. I wrote many times to customer service page in turkish web page but they didn't show any interest. I want to send this complaint to headquarters in seoul but couldn't find a way. So writing here. I will appreciate the urgent reply.
Thanks.
My customer number: [protected]
My phone number: [protected]
Email: [protected]@gmail.com

Complaint - service provider m/sauto power associate, headed by mr. sri kumar has not given correct information before repairing washing machine. i have given this machine to him and he explained that the body will be replaced with the new one costing to approximately inr 3800. and some bearing issue. i trusted his words being a senior person, but when i got the machine it was having a old body and no base plate. when i called him to address this he said"because of customers like me who complaints, he invites us to the workshop to see" i only had asked him that why he has put an old body, on which he started shouting and mentioned that he told me before that the body will be fabricated. i have paid total inr 6500 against 6800 because he has not put one base plate and he and his team is nt responding. i would like to know the way forward for this. please call me to get further details. i have written them emails every second day and the only thing i get as an answer is that "your complaint has been register and we will sort this out" the repair shop owner is not taking my call and has been talking rudely. i would like to get the refund made for my expense. its a cheating and the company things that consumer court cant do much because they have other tasks to worry about. rgds shobhan [protected]