LG Electronics Complaints & Reviews

We had purchased a lcd around 2 years ago. Our lg lcd stopped working on 9th of july 2016. We registered a complaint and lg executive
Told us to order some parts from its warehouse which is in noida. Its 28th of july 2016 today and still we are waiting for the parts. All i can say buying a lg product is really a bad decision and bad experience too. Poor services are provided by lg.

Dear support / escalations team,

Myself mrunal thakkar from ahmedabad, gujarat. I own a lg washing machine with the model number: lg-f1296qd24. I purchased it on 2nd january 2013 for rs. 38400 inc luding rep. Scheme (Invoice attached) from saarthi sales, ahmedabad.

On 26th march 2015, i received a call from lg electronics india pvt. Ltd. Asking me to opt for 3 years amc for that washing machine; promising me of lg company bearing all the costs in these 3 years if anything happens to it. I opted this service on the same day paying rs.5215.30

3 days back, the washing machine started to vibrate with great force on its own, hence we had to call the lg service engineer. After complete analysis, he quoted the repair amount ofrs.6026 saying that the body needs to be changed (Check his quotation email at the end of this email).

Then i called the amc department for the obvious reasons, to which i'm not getting any satisfactory revert from mr. Vijay / mr. Sandip patel / mr. Jignesh chavda. After opting for amc service, i am not liable to bear these repair costs. I want you to send in your workshop manager asap and get this repaired within a week (With company bearing all the costs) else i'll be compelled to send you the legal notice; and additionally, forward this issue to lg korea (Seoul) & consumer forum, india.


Copy of mr. Vijay bhitora's email:

"
To,

Mr mrunal bhai,
62-patel soc, javahar chowk,
Maninagar


Subject: quotation for lg flwm reparing

Model: f1296qd24. Alspeil
Sl no;207pnwk3q841

Part code
Part discription
Cost
Qty
Amt
Abj30292454
Cabinet assy
2454
1
2454
3550en1018k
Cover cabinet
1109
1
1109
4901er2003a
Damper friction
254
3
762
Afc72909305
Leg assy
69
4
276
Aan73969401
Base assy
639
1
639

Total


5240

15% vat


786

Total


6026


Below are terms and condition:-
1) estimate valid for 7 days.
2) estimate may change subject to available of spares.
3) may be increase if other spares required for repairing

Rgds/vijay bhitora
Lg direct service center
Team leader ha
M.[protected]
Ahm dsc-2
"

Enclosures:
1. Washing machine invoice
2. Amc invoice

Phone is dead within 2 years
Purchased for 35k.
Feeling cheated from a respected company as LG.
Visited a serbice centre and they are asking for 9k amount which is too much aftet i already given 35k for aphine.

Lgdvd product# - lgehtslhd625

Purchased it on vasanth & co on 11/6/2016 for an amount in total of 75000, bill# - [protected].

First i saw the issue with my lgtv product lgeled42lf65003d and i have been talking to the customer care from the 3rd of delivery of my product.

1)
Dvd - video files from usb are not playing and it throws "unreadable format error", but the same file is playing when directly connected on tv, i reported this issue to the second technician (whose name he didn't tell) and he told my he doesn't know about it (wondering is he working in lg only!!!)

2)
My dvd switches off by itself when its switched on for long hours say 5hrs.

After lot of repeated queries my complaint got registered on 19th july, today i got a technician and he says there is some issue with dvd board and it needs to get replaced. so are you selling a defective product and because of your technicians the issue was not registered before 15 days of product.

I need the dvd to be replaced with a new one.

Recently i am facing some problem with my lg nexus 5 mobile. I was in sweden and there is no lg service center in sweden. So i thought i will get it repaired in india lg service center at my home town bilaspur (Cg).

Lg service center and overall service of lg is so pathetic. Employee of lg service center bilaspur don`t even know how to take the complaint in system. I thought its fine, they gave me manual receipt. They checked the mobile and said it would cost me 14000 rs to change motherboard of the mobile. I said ok, i need it to be repaired as i like this mobile very much.

Now its being like 8 days and i have to return to sweden, they dont even know how to order parts. If they dont know which parts part is to be replaced than how can they said that it will cost me 14000rs. They destoryed my mobile as well. Who will take responsibility for such bad service?

Is lg, trying to cheat there customers. I was big fan of lg, at my home i have all appliances of lg. This incident make me rethink to change the brand. I am very disappointed. I also know lg wont take any actions against this. But will loose many customers for sure.

—
Thanks & regards
Ravi jitpure
Mob no. [protected]

I have a complain about my smart phone lg g4. i bought my phone before 7 months (nov 2015). my smart phone has highly heating problem from 3 months. so, i gave my lg g4 to rajkot service station 5 times, but till now i didn't get any positive response. the services of lg branch office and service centre is worst.

They gave me a very negative response.

Hi dear lg team,

This is santosh siddappa and my mobile number is [protected]. I purchased lg g4 mobile last year (30th jun 2015) through employee discount as my brother is an lg employee and faced mother board issue in 6 months.
When the board was replaced i requested for replacing the handset itself but was assured i will not face any issue.
But now i again after 6 months i have the same motherboard issue and the service center guy is quoting rs.9800 for replacement. I do not understand why i was misguided.
Now it's 1 month past the warranty. Request you to kindly consider replacing the handset or at least the motherboard. As it is clear that it is a product defect, where the motherboard issue is repeating. Even in this forum you can see many complaints on the motherboard. Please replace the motherboard.

I am lg brand loyal and all my home appliances are from lg brand. I strongly believe in your brand and trust my issue will be addressed immediately.

I have mailed gcsc. [protected]@lge.com but no reply
Also i raised the email complaint - receipt num # gca[protected], no reply to that also

Many thanks,
Santosh siddappa

Hi,
This is with regards to complaint no RNA[protected], I have been trying to reach your team since few days to repair my washing machine but there is no proper response from them, Iam would request is someone can visit my home and do the needful, without visiting they are anticipating some part is gone and it needs replacing, Iam ready to pay what ever the charges are but appreciate if this can be expedited.
Didnt expect this bad service from LG.
Really appreciate your help on this please.
Thanks

Dear lg administration,
Ir this is to bring your acknowledge that i had purchased led on 29/11/2015 from kanpur lg electronics shoppemalhotra mariampur. my total amount of purchase was 92300rs which includes some more appliances of home segments.
My issue is this my led screen is not functioning and its panel screen is showing error while opening. means screen is blank only sound is audible. as your technical person visited and confirmed that it is damage from inside led screen so you have to bear the cost and confirmed that from inside its chemical liquidation is been spread which has damaged full screen thats why display in not coming..
But my led is in warranty condition of 1 year from lg and i got additional 1 year warranty card also from shop-owner for better services in future.
So i just want to know that its a manufacturing fault in your product and in warranty why i will pay 19854rs/-which was asked from your service engineer and from authorized service center.
Need your intervention on this regard.
As i am a loyal customer and use only lg products in my full home.

Request no = gca[protected]
Kindly treat this complain on top priority else i will loose my faith from your brand and service and will take help from consumer forum legally.
Note = in my home their are only 5 persons that to they are very much mature which includes my parents, my younger brother, me and my wife... so we are very much serious for our products.
Kindly treat this mail as serious issue & try to maintain faith from your end against consumer satisfaction.
— customer details —
Name : ishu jaiswal
Treet :122/161 sarojani nagar
City : kanpur
Tate : uttarpradesh
Post code : 208012
Tel : [protected]
Country : india
E-mail : [protected]@yahoo.com

I had purchased a lg 42 lw 5700. Atr led tv with 3 d on 27.11.2011. I also entered into an amc for the period from 18.112013 to 17.11.2016 from lg company vide their invoice no. Arsinvmanakc13/158 dtd 18.11.2013.
On 25.05.2016 the tv broke down with no display and i logged a call with customer care toll[protected] and secured bi, rna[protected].
After few days a representative from lg customer service fatorda, goa named mr. Dheeraj visited us and on after looking at the tv stated that the picture tube has gone and it will be very expensive. I told him that we have an amc which is in force and the lg us duty bound to get it repaired. He took the photocopy of the amc and left.
Thereafter we have not heard from him and he was not responding to our repeated calls. Thereafter i again contacted the customer care[protected] with a view to know the status of my complaint which is not addressed. I was again directed to their office and i went there personally and they directed me to submit copy of the invoice of the tv. As directed, i submitted the invoice and i was conveyed that the picture tube of my tv is not available and i may have to purchase a new tv and lg will compensate me with an amount after working out the depreciation etc.
After much follow up, i was conveyed that i am entititled for a amount of rs.26000/= and i may go for a tv of my choice.
I went through the website of lg and found that the tv[lg 42 lf 6500 full hf 3s smart] matching my existing tv is costing rs.69900/= when i browed the snap deal webisite the same s available for rs.51870/= on enquiry, it is informed by lg branch at panjim [mobile no.[protected]] that we are not entitled for purchase from other dealers including snap deal and we have to purchase the same by paying rs.69900/= minus the amount of rs.26000/=.
I find that lg is not handling the complaints in a professional way and is playing with the customers. I have the following questions to lg:
1. When i have an amc and the complaint is logged within the validity period of amc, is not the company duty bound to repair the tv at their cost.
2. Am i responsible if the company is running out of the spareparts or stops the production of that particular model?
3. How the company can force me to go for another tv at my cost and giving me a peanut amount of rs.26000/=. The amc amount which i deposited for 15646/= with lg must have turned more than rs.45000/= by now had it been invested elsewhere.
4.In the terms and conditions of amc, there is no clause that if the stock is not available company will give the depreciated amount of the tv.
I am totally disappointed with the way my complaint is handled and request you to kindly look into the matter and address my grievance. I am without a television since 25.05.2016.
May i expect that my grievance will be addressed without further loss of time? Or else i will be forced to take further steps.

Mrs. Veena bhat
Mobile [protected]

Worst product... Never buy this.
A biggest flaws of this product is that water storage chamber where ants or any insect can easily get in and spread their waste and u can see these wastes in your glass of drinking water. Company claim about 100% protection from such issue.
I am the victim of this product and on complaining to lg they did the replacement, however i had requested for refund but lg people replace the defective unit with the new one. But no new warranty has been given. I was facing issue since last 6 month but action was taken after 6 month and on claiming for new warranty lg service center denied to give. Now 5 days back when my water purifier warranty got over i have received an email from lg water purifier suggesting me to avail amc. I waa surprised that lg people are suggesting me to avail instead of giving me new warranty.
I thought of not complaining about this to consumer forum instead i re-trusted on them and it seems i should take action now. On complaining they say wherever i want to complain i can complain.. So putting my complain for action.
Regards,
Abhijeet
Mobile - [protected]

Our lg oled tv model number 55ec9300 television purchased from uae, and using in kerala, india since 2015.
Now no display in tv. kindly advise us whom should we contact for service.
Regards,
Shihan shah
[protected]

Complained for lg ac service and gas filling today morning at service number [protected]. Was told person would positively attend latest by[protected]hrs. Got a call to attend at 1500hrs. Had been calling given number [protected] every 30mins but the person kept giving excuses that he is on his way and is reaching anytime. At 1930hrs, got fed up waiting endlessly, and called service number again to let him know in hindi that would complain from top to bottom. The person had the audacity to say "go and do that now, we will not attend to your complain". This is the after sales service lg offers? Shockingly pathetic. Will advocate to everyone known to desist from buying any lg product in india.

I am very disappointed with your lg service, i called your local service center and they came and repaired my fridge two times but again some problem comes, i am facing such a problem last 25 days and after 4-5 days of complain and so many calls they are coming but not solving my problem,
so please do something. Contact no. [protected], email ID shriyansh.[protected]@gmail.com

Dear sir,

This is to inform that 4 years back i had purchased a lg 32” 3d lcd. It worked well initially but even before 1 month, there was a problem in display and the service center told us that the panel has a problem and needs a replacement. We did not get repair cost of lcd and service engineer told us that part supply end in company. The job number is rna[protected]. The model is 32lw4500t.

Now, we have been informed that the panel again has got a problem and needs to be changed but part is supply end.

Now i am unable to understand that what is lg up to. We are being asked to take back depreciated amount of my lcd. This to us as a consumer and loyal customer of lg is absurd. If within under 4 years, the panel gets the problem even it is a manufacturing defect of the piece itself.

It shall be lg responsibility to either get the same repaired at part cost or provide us with a new unit in repair cost.


Look ahead to hear on the suitable action.

Please note that i had purchased a lg fridge from your distributor p sankarannair & co, mahe on 26/8/2012 and it was running smoothly till beging of this year. During this year i noticed many complaints on your refrigerator and i called your local service center and they came repaired the fridge three times and i paid a total amount of rs 2400 but within one month time i am experiencing the same problem like getting ice on friezer side and bottom side it is warm. For the same problem i paid the amount but your service sender could not solve the issue even after servicing and paying the amount.

In view of the above i request you to send your qualified technician and solve the problem free of charge within 7 days from the date of this message, failing which i will initiate necessary action to protect my interest. Hope you will not allow the matter to deteriorate further but to take prompt action to solve this issue

Looking forward to hearing you

Regards

A. Salam

Kariyad south. Padannakara
Tel 91 [protected]

The spinner of my semi-automatic lg washing machine is not working. i lodged a complaint with lg customer care number. the complaint was registered and i was assured to attend my complaint within 24hours. but even after five days no one has turned up. my address has already been taken by the representative of the company. i think lg comany is lacking in after sales service. i hope this would help me and machine will be attended to.

I purchased a tv lg led 32lb550a from bains electronics, sunny enclave, kharar on 5 october 2014 for rs 25000. recently a bright spot was noticed on screen and we contact with your service center they told us led reflector will replaced and it cost around rs 13000. its just 1.9 year old and i cant expect a branded company product, hence i request action from well reputed company. we only use electronics product of lg. so i expect a good resolution from your side as soon as possible.

Hi,
I purchased an expensive lg smart 32 inch tv which went bad. The technician and area sales manager of lg came to my house to take a look at it. Its been over a week still my tv is lying idle.
It is also a case of manufacturing defect and lg should recognise it. It should send a new tv to replace the defective tv.

On speaking to service manager, he said he hasn't got approval from head office. No one in lg customer care is helping me to speak to someone in their head office. I am stuck with a crap they call tv. Lg products are the worst.

Regards,
Utsav
[protected]

Company's officers are not responding for my refrigerator parts.and i am facing such a problem last from 5 days . I am not satisfied with ur companys policies.i visited nearby my place to your service centre and ask for parts which i want to buy but they said that this plastic parts is not available anyhwere in india . Then i talked to dsc manager of that branch same reply got by that senior manager of that branch . Later on i register one more online complain to the company but still i didnt got the solution . They say that You have to search this product in the local market i do that also. If company itself does not have their products then how i can get this product in local market . Worst service that i have experienced from your side as lg electronics( life's good ). Now onwards i will not buy any product of your company and will not suggest to anyone to buy lg's product such harrasment for small product i cant bared and i cant buy whole new refrigerator for some nominal parts . Now onwards i will not buy any korean product like lg, samsung, hyundai, sansui, and many others. They are cheaters, they cheat their customer ...