LG Electronics Complaints & Reviews

My name is satya ranki reddy. I am staying at hyderabad, telangana. I had a 3 year old lg washing front door 5.5 kg machine, bought in june 2011 for 28000 rupees. A couple of days ago the machine doesn't start. Just beeping all the time. I contacted the customer support through the dealer. A technician came today and checked the machine and decided that the pcb unit is defected. It will cost more than 5000 rupees.
Even if the machine is 2 years old, we haven't used the machine more than 2 months (Use only when we are coming for vacation). We thought that a reputed company like lg do have some quality in their components, specially expensive component like this. We are totally disappointed on lg washing machine. Never going to recommend any one.
Be aware!

Note : can anyone had any idea for pcb cost (Telangana hyderabad price please)? If yes please send a message to below number soon. 91+[protected] — whats up messages also fine.

I am going to replace soon.

Thanks,
Satya

This is to inform that, i have purchased lg fridge, 3 days before it stopped cooling and i have logged a complaint in lg service center, no one has attended the ticket yet, and it was closed automatically.

Branch manager of lg also is not responding on call, service engineer is also putting calls on block list. still my issue has been not resolved.

Still it has not resolved and i am suffering from issue.
Please find the below complaint number:-

Ticket number:- rna[protected]this was automatically closed by lg)
Ticket number:- rna[protected]new ticket raised yesterday, but no action taken yet)

Contact number of branch manager:- [protected] (ms. kadambari patil) she is also not recieving the call, 1st she receieved the call and assured that engineer will visit, but still it has not resolved.

Engineer name:- narayan patil:- [protected] (he is putting my number in block list)

Reqeust you to please resolve my issue and take strict action against the lg team.

I have purchased window ac on 24 may 2015. its warranty expired on 24 may 2016. during every free servicing, i kept on complaining about foul smell emitting from air conditioner intermittently. i could not understand the problem and neither lg technicians could solved it. even they have taken my ac to workshop and returned it without solving the problem.in addition to mandatory three free servicing, i have complained at least ten times with lg call centre, however they have assigned the job to same local area service provider. after completion of warranty period, technician of local service centre, told me the reason of foul smell emitting from ac. it looked like, till date he was only waiting for, warranty period to complete and once warranty period is over, he was only demanding for the amc. solving my problem at all was not on his agenda. this sort of exploitation of the customer by the service provider is highly detrimental to trust these brands.

I reside at andheri (east). i bought lg fridge model gl-m522gshm/2014, gross volume 470 on 26 december 2014.
It is just over a year and the fridge is damaged with big yellow patches of discoloring on the door.

A complaint was lodged with mr. ketan gaonkar in mumbai with complaint no. rna[protected], and your person has inspected the defect. he has taken pictures of the damaged/discolored door.
It is a clear case of product defect in manufacturing, quality, and the material used is substandard. this is not expected from a global company like lg. and, hence, requires a free of cost replacement of the fridge door immediately.

I feel my money has gone down the drain. kindly expedite the matter.

Sir this side himanshu from faridabad hariyana i m purchase a mobile lg g4 at november 2015 but 2/07/2016 suddenly mobile is shutdowns watching a vedio and not reboot again am try to 5 to 10 time but there is no response am wisit the service center in faridabad and tell him all problems they said we will solved the problem but you did no get your data from your phn memory but a want to my data any how its is very very very for me. am tell him every problem at service centre an give him phone for 5 days and tody am wisit again but problem is same he said you lost the data if we change any part this the too bad.
I m purchase this mobile at 40000
Am clame to company if my problem not shortout

I purhcased my window ac from "sri mangla electronics", near ramphal chowk, dwarka sector 7, delhi on march 2016 on name of my wife "priyadarshani sharma". since i purchased, i am having some unwanted noise during running ac. i contacted to showroom manger, but he denied to replaced this machin and asked to contact to lg customer care for repaired. then i have been talked to customer care for last 3 months. the service center used to send their engineer, but they couldn't solved the issue permanently.
I asked service center manger to replace the machine but he is not ready to do this. he used to switched the phone off.
I request you to help me to replace this machine as it is making my family's life hell.

Service center person just passing time. they just come and go. they couldn't resolved the issue after working around 4 months.

Service center supervisor:- sachin ([protected])

I have already raised complain regarding this issue. complain id:- 1310018

Pls look in to this matter. replace my product.

Thanks & regards
Anil sharma
Mob:- [protected]

It has been only around 8 months that i purchase the lg refrigerator model number (gl-d302jgfl-2015). it has been stop cooling three times till now. after complaining at the service center it get repair and again stop cooling. it has been a seriously a disastrous situation by purchasing lg fridge. within 8 months of purchase it has been repaired 3 times. i made a complaint again today.
It is very disappointing being lg customer if their engineers and team cannot rectify a error despite several attempts. i would never recommend anybody to buy lg products being a dissatisfied customer. as staunch support of lg product, it is my concern. if they will not take any action, ll go consumer forum.

Sir,
I bought lg g4 h818n dated on 2nd june 2015 with in six month mother board problem faced upon me and i complained to the service center (complain no rna[protected] dated 07/12/2015) the service center of lotus garden, kolkata-700059, w. b changed my mother board with free of coast after six month i. e 27/06/16 i was facing same problem of mother board and i correspond with the above service center they are again advising me to change mother board with cost of rs.10000/ as total age of set is1 year 1 month.
Here in a year for lg high end phone how many times need mother board change in a year (11dec2015-27/06/2016)?
Ir i am hope less about this mater. please replace my mother board with free of cost for second time as 11dec2015-27/06/2016 with one year.
Waiting for your kind perusal.
Regards,
Debabrata ghosh
Debabrataghosh. [protected]@gmail.com

To,

The manager,
Lg electronics india pvt. ltd.

Sir,
Sub : request for replacement of defective smart phone
With a new one.

Ref. : job no. rna[protected]
—
Taking inspiration from hon’ble prime minister mr. narendra modi’s ‘make in india’ slogan and considering the necessity of a smartphone in today’s fast-paced lifestyle, i the undersigned smt....

I alok kumar singh, resident of 14/8, dayananda road, a-zone durgapur-4, registered a complaint about less cooling of my window ac. vide complaint no rna[protected] dated 10.06.16 subsequently the service engineer visited the site and after inspection told that i need to send the ac to service centre for repair. on asking for further clarification he did not give any relevant reply. even after 10 days i did not receive any communication from the service centre so i again called the customer care for enquiry on 27.06.16 where they informed me that my complained has been closed and i need to register another complaint so i raised another service request rna[protected] seeking which the service engineers visited the site, after inspection they suggested me to get the machined serviced for better cooling. i told them that problem might be for less gas please checks the gas pressure etc. to ascertain leakage. they told me to check the machine for one day if it doesn’t get proper cooling he’ll refill the gas etc. again i did not receive any communication from service centre so i raised one more service request rna[protected] on 01.07.16 subsequently the service engineer sent a job sheet stating set call back to service centre on 02.07.16. on 06.06.16 i received a call from service centre stating that my compressor is not working properly and i need to pay approximately rs 11000.00 for compressor change and gas filling etc. the warranty over newly changed compressor shall be one year. now again on 07.06.16 i received a call from service centre stating that the ac gas has been charged but there is no impact on cooling and they wish to send it back without repair. i have received the machine back today on 07.06.16. the service centre has done fraud with me taking the machine for refilling of gas and returned it damaging the compressor without any repair.
Point to note:
1) i specifically asked the service engineer every time that whether my compressor is fine or not where they assured me that the compressor is working properly.
2) i asked them to check the gas pressure and leakage etc on site where they said they need to take it back to service centre for checking.
3) the service engineer insisted on cleaning and servicing on the second visit without comprehensive checking. i was reluctant at that time over this solution but he was still insisting on it and charged rs 450 from me.
I have following query:
1) why the service engineer who visited the site first time said the compressor is working fine?
2) on next subsequent visit the service engineer told the compressor is fine only cleaning need to be done.
3) on third visit i was informed that the machine is being taken for repair of leakage and gas refilling but i was told to get the compressor changed which is out of warranty now.
4) why the ac machine is being returned without repair.
I sense some kind of lacuna in the service modus operandii, may be some kind of corrupt practices. i seek advice and assistance from your end to overcome this problem which i faced including repair of my ac and compensation for the fraud, false commitment, hiding important information, irregularities and mental harassment which i faced due to this.

[protected]
Dear sir/
Unfortunately, i am the owner of your double door refrigerator. around may (complaint number-rna[protected] dt[protected] i started having problem with the cooling. your technician came and initially checked it and said that everything was fine. after another 2-3 days when the cooling did not resume i had to complain again (rna[protected] dt 29-5-16) and this time i was asked to get the gas filled. thereafter my problem did not cease, now the panel kept showing error (‘er’) and the cooling was just minimal.
After lodging another complaint (rna[protected]dt 13-6-16) mr. sumit came and changed a part.
Still the ‘er’ was there so he came again after a new complaint (rna[protected] dt 27-6-16) and changed another part.
I had been paying money for all this all along and this entire process till here had taken almost a month, as after every complaint i had to wait for 3-4 days for your technician to appear.
Now the best part is still the ‘er’ was there and the cooling was pathetic. once again after making a new complaint this guy mr. sumit came again and said now he’ll have to call his senior as this was beyond him. now to call the senior chap i had to complain again. he appeared after 3-4 days and said the ‘pcb’ has to be changed (3500/-). i had been waiting for the pcb but after 4-5 days on 4.07.16. i was informed, that too on my initiative that it will only reach noida from pune on 10.07.16. by now my refrigerator is dead and i have been harassed and mentally traumatized by l. g’s in-considerate behavior. i finally had to talk to mr. manish gupta area service in charge, who said he’ll look into the matter. but i am sorry to say i am appalled by the callous attitude of your personnel.
Entire summer i have been without a refrigerator.
Let me tell you, you have forced me to react like this and if now too nothing is done about this problem immediately i will be forced to complain to the consumer forum.
I have been mislead, harassed and lied to about the state of affairs and i am now seething and wonder was it a sensible choice to have invested in a lg product?
Manoj agarwal

Dear sir,
I have register a service request for my washing machine on dated 30th june 16.
Rna number is :[protected]
Please find what happened :-
 on dated 2nd july service engineer came at my home with wrong part (pulley of gear box) although i have clearly given the washing machine model number at the time of registering the complaint.
 after that, am following continuously to lg service world but till now nobody came to resolve the issue.

I have purchase lg washing machine because you have a strong presence in term of quality and service after sale, but this type of late response may shake the confidence of customer.
So please make solution of this issue because in last seven days a huge un cleaned clothes accumulated.

Im using the fa wm model-t-70 cba — fuzy logic.. the last some days its giving complaint.. it starts taking water as per level and starts working 2 times its rotating clockwise and anti then its stops working.. i have doubt if there any issue with door locking sysyted. one metalic part was used in the near end its goes rusted and lost. this may be the cause of not functioning please guide

I am a great fan and lover of lg products since long time now. i have purchased led tv back in 2012 by investing rs. 50, 000 and also purchased another led tv of rs. 100, 000 for my family member in 2014. being strong beliver in quality of the product i was quite satisfied over the years. i have also refered and encouraged my friends to go for lg products. many of my friends already purchased led along with me.

Last week, we turned on the tv and... nothing.

We can see that it's getting power and that it's coming on, but there is no image. i can see a faint glow from the screen, which slowly starts to fade after a couple of seconds. from what i have read, it looks like the backlight has gone.

I know the tv is close to 4 years old, but this isn't something i would expect to be a problem after such a short period of time. i've tried all the basic troubleshooting (completely unplugged the tv and all connecting cables, then tried to turn it back on; tried connecting it in other sockets, in the living room and other rooms) and still no joy.

What can you do to help?

Kind regards,

I had registered a complaint with their authorized service center for refrigerator repair. they sent two technicians who changed the pcb at a cost of rs. 6100. the fridge stopped working in 2 days and after that i have trying to follow-up with them every day.initially, the technicians promised to come and check, but no one turned up. now they are not even responding to calls.

I called their service center multiple times, but the service there is equally bad. people put me on hold and then disconnect after 5 minutes. extremely unprofessional service and an extremely frustrating experience.

Dear sir/ madam

I have a refrigerator which is registered for a compliant repair on 22.06.2016.
compliant reciept no is RNA[protected].My request is assigned to adit electronics kallambalam
and one technetian named Mr.Dhaneesh came on 23.06.2016.
After inspected, He said that the timer module and controller is faulted and need to
replace it and i agreed to that. Then he doing something to clean the freezer
by putting hot water in to the freezer. At last what happened is when the plug switch
put ON my homes ELCB will become tripped. At last he said that he need to take
my fridge to their repairing center.One day after that means 25.06.2016 they take
my fridge to their office(Adit electronics, kallambalam). The refrigerator is
not repaired or returned to my home till now. Today 10 days passed.
How LG provide this kind of service to your customers?
LG always said that "LG is committed to extend the best possible service to its customers."
I dont think so that is not true in my case.
please do anything for my issue. if LG looks on customer satisfaction.


Thank you
salim shah
[protected]
[protected]
[protected]@gmail.com

I have LG G4, 815 model which has also entered into bootloop. i heard on multiple forums that this issue is due to hardware issue of LG for this model. I called up bangalore LG service center and they told me it will cost 12K for an issue due to LG's manufacturing. LG has also apologized for this issue that this issue is their but the call center and the service center folks told i will need to pay for the repair as they need to replace the motherboard. I already had multiple LG phones which were decent and hoped the same for this G4.

Hello,
my G4 H818N is stuck in bootloop since 1 week. I bought it from a reseller (eglobalcentral) to use it in Germany last year. Now that I am stuck in the bootloop i tried to contact LG Germany to take care of the well known failure but they do not support my device here which i find a little sad for a global company but whats so ever.

Then I tried to get support from my reseller but after 1 week and a responce to send it back in to LG Germany who is not supporting my device I still got no help with my broken device.

Hopefully you will provide me help.

Here is a link on youtube showing exactly my problem on my G4, https://www.youtube.com/watch?v=9Flg3nZr6nU.

making it short, my H818N is stuck in bootloop since 1 week and nothing helps i.e. removing sd card, sim cards, replacing battery. It got stuck from one minute to the other without me doing anything and now I lost all my data and have a broken device without any support.

I have given My LG G4 to rc service point in Mysore under warranty for booting issue as it was not starting up. while giving to service center there were minor scratches on screen and i have been told to replace the screen and i said okay for that. they have charged me 12000 saying i will get new display with frame but when i noticed the frame is replaced but not with a new one, they dint inform me anything and when i questioned them, They told that i will get a frame by next week How is it possible? i have been informed that display will come with frame, i don't think the display is the genuine one.they haven't clarified when i asked for the charging method. they have charged me full amount even before replacing frame. eventhough i was not satisfied with the pathetic service, I have taken my mobile to home and noticed that my slim slots are not working. camera quality is not usual. My data is lost without being informed and i noticed the photos taken by LG service center guys.. who gave permission to use my mobile ? they have again taken my mobile as slim slots are not working and its almost 20 days ... there is no proper response. I am highly disappointed by phones performance but the worst is the kind of service centers LG is authorizing.

To whom it may concern,

I purchased this television just over 2 years ago from Amazon and it has been brilliant.

The missus didn't like the TV at first, but even she loves it now.

However, earlier this week, we turned on the TV and... nothing.

We can see that it's getting power and that it's coming on, but there is no image. I can see a faint glow from the screen, which slowly starts to fade after a couple of seconds.

From what I have read, it looks like the backlight has gone.

I know the TV is over 2 years old, but this isn't something I would expect to be a problem after such a short period of time.

I've tried all the basic troubleshooting (completely unplugged the TV and all connecting cables, then tried to turn it back on; tried connecting it in other sockets, in the living room and other rooms) and still no joy.

What can you do to help?

Kind regards,

Lusipher Diablo