LG Electronics Complaints & Reviews

[protected]
Dear sir/
Unfortunately, i am the owner of your double door refrigerator. around may (complaint number-rna[protected] dt[protected] i started having problem with the cooling. your technician came and initially checked it and said that everything was fine. after another 2-3 days when the cooling did not resume i had to complain again (rna[protected] dt 29-5-16) and this time i was asked to get the gas filled. thereafter my problem did not cease, now the panel kept showing error (‘er’) and the cooling was just minimal.
After lodging another complaint (rna[protected]dt 13-6-16) mr. sumit came and changed a part.
Still the ‘er’ was there so he came again after a new complaint (rna[protected] dt 27-6-16) and changed another part.
I had been paying money for all this all along and this entire process till here had taken almost a month, as after every complaint i had to wait for 3-4 days for your technician to appear.
Now the best part is still the ‘er’ was there and the cooling was pathetic. once again after making a new complaint this guy mr. sumit came again and said now he’ll have to call his senior as this was beyond him. now to call the senior chap i had to complain again. he appeared after 3-4 days and said the ‘pcb’ has to be changed (3500/-). i had been waiting for the pcb but after 4-5 days on 4.07.16. i was informed, that too on my initiative that it will only reach noida from pune on 10.07.16. by now my refrigerator is dead and i have been harassed and mentally traumatized by l. g’s in-considerate behavior. i finally had to talk to mr. manish gupta area service in charge, who said he’ll look into the matter. but i am sorry to say i am appalled by the callous attitude of your personnel.
Entire summer i have been without a refrigerator.
Let me tell you, you have forced me to react like this and if now too nothing is done about this problem immediately i will be forced to complain to the consumer forum.
I have been mislead, harassed and lied to about the state of affairs and i am now seething and wonder was it a sensible choice to have invested in a lg product?
Manoj agarwal

Dear sir,
I have register a service request for my washing machine on dated 30th june 16.
Rna number is :[protected]
Please find what happened :-
 on dated 2nd july service engineer came at my home with wrong part (pulley of gear box) although i have clearly given the washing machine model number at the time of registering the complaint.
 after that, am following continuously to lg service world but till now nobody came to resolve the issue.

I have purchase lg washing machine because you have a strong presence in term of quality and service after sale, but this type of late response may shake the confidence of customer.
So please make solution of this issue because in last seven days a huge un cleaned clothes accumulated.

Im using the fa wm model-t-70 cba — fuzy logic.. the last some days its giving complaint.. it starts taking water as per level and starts working 2 times its rotating clockwise and anti then its stops working.. i have doubt if there any issue with door locking sysyted. one metalic part was used in the near end its goes rusted and lost. this may be the cause of not functioning please guide

I am a great fan and lover of lg products since long time now. i have purchased led tv back in 2012 by investing rs. 50, 000 and also purchased another led tv of rs. 100, 000 for my family member in 2014. being strong beliver in quality of the product i was quite satisfied over the years. i have also refered and encouraged my friends to go for lg products. many of my friends already purchased led along with me.

Last week, we turned on the tv and... nothing.

We can see that it's getting power and that it's coming on, but there is no image. i can see a faint glow from the screen, which slowly starts to fade after a couple of seconds. from what i have read, it looks like the backlight has gone.

I know the tv is close to 4 years old, but this isn't something i would expect to be a problem after such a short period of time. i've tried all the basic troubleshooting (completely unplugged the tv and all connecting cables, then tried to turn it back on; tried connecting it in other sockets, in the living room and other rooms) and still no joy.

What can you do to help?

Kind regards,

I had registered a complaint with their authorized service center for refrigerator repair. they sent two technicians who changed the pcb at a cost of rs. 6100. the fridge stopped working in 2 days and after that i have trying to follow-up with them every day.initially, the technicians promised to come and check, but no one turned up. now they are not even responding to calls.

I called their service center multiple times, but the service there is equally bad. people put me on hold and then disconnect after 5 minutes. extremely unprofessional service and an extremely frustrating experience.

Dear sir/ madam

I have a refrigerator which is registered for a compliant repair on 22.06.2016.
compliant reciept no is RNA[protected].My request is assigned to adit electronics kallambalam
and one technetian named Mr.Dhaneesh came on 23.06.2016.
After inspected, He said that the timer module and controller is faulted and need to
replace it and i agreed to that. Then he doing something to clean the freezer
by putting hot water in to the freezer. At last what happened is when the plug switch
put ON my homes ELCB will become tripped. At last he said that he need to take
my fridge to their repairing center.One day after that means 25.06.2016 they take
my fridge to their office(Adit electronics, kallambalam). The refrigerator is
not repaired or returned to my home till now. Today 10 days passed.
How LG provide this kind of service to your customers?
LG always said that "LG is committed to extend the best possible service to its customers."
I dont think so that is not true in my case.
please do anything for my issue. if LG looks on customer satisfaction.


Thank you
salim shah
[protected]
[protected]
[protected]@gmail.com

I have LG G4, 815 model which has also entered into bootloop. i heard on multiple forums that this issue is due to hardware issue of LG for this model. I called up bangalore LG service center and they told me it will cost 12K for an issue due to LG's manufacturing. LG has also apologized for this issue that this issue is their but the call center and the service center folks told i will need to pay for the repair as they need to replace the motherboard. I already had multiple LG phones which were decent and hoped the same for this G4.

Hello,
my G4 H818N is stuck in bootloop since 1 week. I bought it from a reseller (eglobalcentral) to use it in Germany last year. Now that I am stuck in the bootloop i tried to contact LG Germany to take care of the well known failure but they do not support my device here which i find a little sad for a global company but whats so ever.

Then I tried to get support from my reseller but after 1 week and a responce to send it back in to LG Germany who is not supporting my device I still got no help with my broken device.

Hopefully you will provide me help.

Here is a link on youtube showing exactly my problem on my G4, https://www.youtube.com/watch?v=9Flg3nZr6nU.

making it short, my H818N is stuck in bootloop since 1 week and nothing helps i.e. removing sd card, sim cards, replacing battery. It got stuck from one minute to the other without me doing anything and now I lost all my data and have a broken device without any support.

I have given My LG G4 to rc service point in Mysore under warranty for booting issue as it was not starting up. while giving to service center there were minor scratches on screen and i have been told to replace the screen and i said okay for that. they have charged me 12000 saying i will get new display with frame but when i noticed the frame is replaced but not with a new one, they dint inform me anything and when i questioned them, They told that i will get a frame by next week How is it possible? i have been informed that display will come with frame, i don't think the display is the genuine one.they haven't clarified when i asked for the charging method. they have charged me full amount even before replacing frame. eventhough i was not satisfied with the pathetic service, I have taken my mobile to home and noticed that my slim slots are not working. camera quality is not usual. My data is lost without being informed and i noticed the photos taken by LG service center guys.. who gave permission to use my mobile ? they have again taken my mobile as slim slots are not working and its almost 20 days ... there is no proper response. I am highly disappointed by phones performance but the worst is the kind of service centers LG is authorizing.

To whom it may concern,

I purchased this television just over 2 years ago from Amazon and it has been brilliant.

The missus didn't like the TV at first, but even she loves it now.

However, earlier this week, we turned on the TV and... nothing.

We can see that it's getting power and that it's coming on, but there is no image. I can see a faint glow from the screen, which slowly starts to fade after a couple of seconds.

From what I have read, it looks like the backlight has gone.

I know the TV is over 2 years old, but this isn't something I would expect to be a problem after such a short period of time.

I've tried all the basic troubleshooting (completely unplugged the TV and all connecting cables, then tried to turn it back on; tried connecting it in other sockets, in the living room and other rooms) and still no joy.

What can you do to help?

Kind regards,

Lusipher Diablo

Everyone knows about the Nexus 5's Defective Screen Problem. How low quality it is, the thing is in USA they are fixing their customer's broken screen for free, but us Indians we are being charged too much to get our screen repaired, First of all we Indians pay much more than the USA to buy the LG Nexus 5, Second, although we pay more we don't even get close to the service that USA gets. Why do I have to pay for a defect by the company? this is so unfair. I used to be a fan of LG, but not anymore.
Another defect that I have heard about is, the motherboard stops working after 1 year on Nexus 5, I have not yet encountered this problem, but what if I do when my warranty period expires? LG, you have let us down!
Email: kanishk.[protected]@live.com
Number: [protected]

Dear lg administration,
Ir this is to bring your acknowledge that i had purchased led on 29/11/2015 from kanpur lg electronics shoppemalhotra mariampur.
My total amount of purchase was 92300rs which includes some more appliances of home segments. My issue is this my led screen is not functioning and its panel screen is showing error while opening. Means screen is blank as your technical person visited and confirmed that it is damage from inside you have to bear the cost and says that from inside its chemical liquidation is been spread which has damaged full screen..
But my led is in warranty condition of 1 year from lg and i got additional 1 year warranty card also from shop-owner for better services in future.
So i just want to know that its a manufacturing fault in your product and in warranty why i will pay 19854rs/-which was asked from your service engineer and from center.
Need your intervention on this regard. As i am a loyal customer at use only lg products in full home.

Request no = gca[protected]
Kindly treat this complain on top priority else i will loose my faith from your brand and service and will take help from consumer forum legally.
Note = in my home their are only 5 persons that to they are very much mature which includes my parents, my younger brother, me and my wife... So we are very much serious for our products.
Kindly treat this mail as serious issue & try to maintain faith from your end against consumer satisfaction.
— customer details —
Name : ishu jaiswal
Treet :122/161 sarojani nagar
City : kanpur
Tate : uttarpradesh
Post code : 208012
Tel : [protected]
Country : india
E-mail : [protected]@yahoo.com
Complaint status
[jun 20, 2016] lg electronics customer support has been notified about the posted complaint.


Complaint comments 1 comment updated: jun 20, 2016 update complaint
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Comments
Lg electronics customer careverified user on jun 20, 2016 verified support

Hi ishu

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
Lg customer support team

! Report this post
Ishu jaiswal on jun 23, 2016

Not got any revert till now
Request no = gca[protected]
Kindly treat this complain on top priority else i will loose my faith from your brand and service and will take help from consumer forum legally.
Note = in my home their are only 5 persons that to they are very much mature which includes my parents, my younger brother, me and my wife... So we are very much serious for our products.
Kindly treat this mail as serious issue & try to maintain faith from our end against consumer satisfaction.
— customer details —
Name : ishu jaiswal
Treet :122/161 sarojani nagar
City : kanpur
Tate : uttarpradesh
Post code : 208012
Tel : [protected]
Country : india
E-mail : [protected]@yahoo.com
Complaint Status
[Jun 27, 2016] LG Electronics customer support has been notified about the posted complaint.

Hi.
As per my complaint posted with regards to my Lg fridge purchased over Rs.44000.
I regret to inform you that inspite of raising a complaint with consumer forum it has been a month and my issue is still not resolved. Please refer my complaint.

It is causing me undue inconvenience as a customer. If lg does not have any good technician who can resolve my issue. It is very bad and they should put this on an email.

Please advise and help.

Regards
John Pinto
[protected]

I purchased a led tv of 25000/- on june 2014 during fifa world cup from great eastern barrackpore. the serial no is 405plrs039278. model no 32lb563b. td. atrcljl. the tv worked properly till july 2015. a month after the warranty expired. after that dead pixel issue occured on the screen. the complete is going to be dark presently. it informed to lg customer care immidiately and they took 2 months to assign a onsite enginner. he came and informed that the panel needs to be changed for 15000/- as the warranty expired. i was out of station that time. i raised the complaint cna[protected] for getting my money back and spoke with five lg ccc executives viz anjali, lalit, mukesh, sachin and jyoti for arranging my refund. each one of them committed callbacks within 24 hours an jyoti committed callback within 1 hour but actually made me fool. then i again called and shouted for an hour and got saddam the escalation executive online and after 30 minutes arguement he convinced me for an onsite visit on chargeable basis. he gave a complaint number that is rna[protected]. his way of customer hanling oh god! it was a just like big hole on a large ship. nevertheless a ce visited on last monday named sayan and checked my tv and cofirmed that the display is faulty and needs to be replaced by paying 13600/- and took 287/-. after that i even didn't get any response from your so called 'esteem department..'. and the icing on the cake is that i called today lg customer support and got to know that my number is blocked to call toll free. what an amazing response of faith and trustworthiness... isn't it??

My confidence about lg has been shattered. very dissapointing customer support and bad feedback about lg. nobody cares about a valuable customer. i am a crm myself in hp handling pan india support of hp laptop, desktops, printers and tablets using customer. never seen this kind of bad response from any company. i know the policies and protocols and also that these are made for customer not for the companies.

Lg being an esteem brand manufatures tv with such low cost panel that it doesn't last for more than 13 months and on the top of it such a worthless customer support. i thought i would have claimed only the part replacement and give lg appreciated survey and ten new customers. but just because of this aweful and irresponsible customer handling i loose my faith on this brand and hence now i want my 25000/- back as refund only.

Waiting for your response within 24 hours. failing to that i will file a case against lg keeping all the call recordings and the mail records to the consumer forum on priority claiming my money back and mental agony along with it.

"i quit lg right now as there is no place for commitments in lg".

I muneshwar thakur has bought one brand new a/c in the month of june 2016 on 8th, they have provided me the faulty product as its not working since the day one and they have have repaired it twice in this month only ...Can u imagine a brand new product got repaired ...Now no one is picking up my calls ...In short i have been cheated by the company...i want replace ment of my ac but no one is paying attention ...dont know what to do ...i have wasted my hard earned money ...

Out washing machine is out of warranty. I had raised complain on 25 sat for washing machine and had specifically requested for sending experienced support personal.
The person came on 26 sun. He was not experienced and was seeking advice on phone with other lg personal. He promised that he has raised po for replacement part and quoted around 7000 rs. We were surprised. I then called customer care. Your customer care team is crap. Somehow i got service manager no. Of pune.
Pravin thakare [protected]. The problem we were facing was third time in span of 1.5 years. Hence we only wanted experienced person and likewise we had requested same to call center on 25 sat itself. Someone was sent on 28 tue. He said that drain motor has problem and quotation is 1500 rs. He said that po has been raised. Again i had to take follow up twice and pravin was least bothered to our complaint. He said part is not available. I requested him for sending personal today itself and it has been already 5 days and due to sending inexperienced person, we lost time. The machine is not yet repaired. Hence, this is to say that, i am putting all this details on mouthshut, facebook and consumer forum. This is very very poor service and we will not pay a single penny to your service personal as you have not provided expected service. Hell with your service. I will advice in corporate that not to purchase any lg products.
If i would have continued with inexperience person, he would have unnecessarily charged us 7000/-. I also experience that when i was trying to contact call center, out of 5 times, 3 times, they were rude and disconnected my call. The grievance redressal online is also not working.

Installation of ac
Installation and connection of lg ac. We bought ac at the date of 27/06/2016 but there is not communication with us until today. So pls take necessary action on techinician who is not responded and not receive our call. So pls visit us. I'm calling 10 times in a day but techinician is so unresponsive. Please resolve our matter as soon as possible.
Regards
Vijay kumar
[protected]

I had purchased a side by side refrigerator from lg electronics with water and ice dispenser, it stopped dispensing ice after a few months And even after many many repeated complaints our local lg engineers
Couldn't make it work.
No one better has come till now.moreover one of them has made some changes due to which our refrigerator cooling part has also been affected.
This kind of thing has really made us hate lg electronics . I would sincerely advice not to go for lg products.

We had purchased refrigerator, led and washing machine from your company in the year 2014. Over the refrigerator it was written that "no satbliser required". But now it has not been two year that refrigerator is not working and your engineer had detected that pcb board is to replaced because of power fluctuation and it will cost round rs 4000/-. I just request that the company that not to misguide people just for selling your product. For this expense who is responsible company and it is very difficult to manage such type of sudden expenses. Request the company to change the pcb board and also not label the fake promotional features over the product which a company cannot provide. Please contact [protected].

I had purchased lg micro oven mj3283bkg on 27.04.2014 worth rs.26500/- with addtitional 2 yrs extended warranty period apart from the regular 1 yr warranty. We had purchase it when we were staying in jayanagar. It was working fine till april 2016, but from that month the oven the temprature display board stopped showing the output of temperature and we immediately inquired with the vendor devi international from whom we have bought the oven, they inturn asked us to do online complaint request to lg support and we did it on 21.04.2016 and on 22.04.2016 lg representative mr. Ateeq pasha attended the complaint and said that the panel board has gone and that he would replace it after getting it from lg head office by 10-15 days time. We stopped using the oven. He charged us rs.286 for his service. After repeated follow up he came with a board which was not fitting in to the over which we had. Again he requested for some time to get the right one and said that this time if the doesnt get the right panel board he assured of replacing with the new oven. Meanwhile we had shifted to a new house in rt nagar. Again we had to start up the whole process of online compaints so on & so forth. We did, complaint no 206116. Again mr. Rajshekar did all the thing what the previous representative did. But ultimately no solution. The lg is not proving the correct panel instead they assembling with bit & parts of some other ovens, which is not at all acceptable. From more than 2 months we have just kept the oven at our house which is not use after investing of huge amount rs.26500/-. If this is the service we the customers are getting in the warranty period, what about the post service. This is highly intolerable. Either you refix with new panel board and provide us with the working condition or else you buy back the oven and provide us with the new one. You tell us the difference we need to pay for it so that we will discuss with the vendor. We need the above said issue to be solved with int 10 days or else be prepared to face the severe consequences for the invonvience your company has caused us. The post sale service is tooooo bad. My contact number [protected], staying in bangalore