LG Electronics Complaints & Reviews

I bought lg refrigerator from pulivendula. I have door issue with it. Its totally come out when we try to open it. Its under warranty. When we call customer care, they just gave complaint number and never bother about it. When we talk the pulivendula dealer "ayyappa home needs" about it, he just raised his hand and dint gave a correct response. After that we talk to higher official of lg dealer, they just said that we cant do anything. Buy a new one or sell them at 33%. So, rudely they talked with us. Even having under warranty, they didnt even care of it. We even said that we will paid the amount from refrigerator door, by knowing that we have no need to pay. Even then they dint gave a positive response. They just sale their product, if any issues will come afterwards then they are rejecting our complaints being knowing that its under warranty. Lg is giving worst response after buying their product. So, guys never buy their product. Its a suggestion to you all.

Sir,
With due respect i want to say that i had purchased a lg led tv model no. lg led tv-32ln4900 dated[protected]. at that time i was told that product has one year warranty. but after few months i received regular calls from lg to extend warranty of my product for 2 more year. even a person visited my home click the details of model no. and said now your product has 2 more year warranty but did not give anything in written. now my tv is not working, i called at customer care and found that my product had only one year warranty. sir, kindly see the matter. if the tv has only 1 year warranty then why they called me number of times and visited my house and clicked picture of my tv. sir, i want my tv to be repaired as soon as possible.
With regards
Anju sharma
Ph no. [protected]

I have booked a complaint for a/c cooling issue, and an engineer visited my home on 02 jul 2016.
He cleaned by removing the cover and said that everything is fine and no need to fix anything.
He told me to check the a/c cooling the whole night and call in case any problem.

I called him the very next day as the a/c is not working properly and gives same cooling in both 18 & 28 degrees.

He came on 12 july, and tried to convince me. he released the gas from the out door unit, and set pressure 90 to 60. again he left, by saying that voltage low/ the room size is big blah blah blah...
The cooling is still worsen from that day also.

Again i booked complaint but no response from service center so far.

I have got the assistant manager number from customer care person, that too all the time unanswered.

Still i am trusting the name lg, and believe my problem will be escalated and the better service will be provided.

Hi sir,
My friend gifted me a brand new sealed lg g4 h818n mobile on september 2015 in which i lost the bill on chennai flood in which my home affected by flood so i reached the retailer to get me duplicate bill copy but they refused because they need my friend to get that in which he was in us now my phone was affected affected with common lg g4 issue boot loop as i found in the internet that most of the g4 was affected and a common defect in lg g4 so my g4 left as useless so i need your support to get it repaired. i have tried to reach your service centre also and contacted customer care, supervisor numerous times they are not ready hear my problem first of all so need some support. i am not expected this kind of issue with lg in which we all my product in my home is lg i believe it so.
I have box so why can't u trace the warranty with the imei

So i believe to try this escalation as final chance to give life to my phone so please help

Date : 14.07.2016
I booked lg automatic washing machine from croma stores, kothrud, pune on 10.07.2016. croma sales executive gave a commitment to me that the delivery will be done on 11.07.2016 & the demo installation will be done on 12.07.2016. on this basis / condition, i purchased the washing machine. the washing machine got delivered on 11.07.2016, but the demo installation (rna[protected], dt. 12.07.2016) was not done on 12.07.2016 even on 13.07.2016. i was continuously following up with the customer care of croma (on [protected]) as well as with lg (on [protected]). but they were least bothered. every time i had to explain my problem to different customer care executives of both lg & croma. hopeless service of lg & croma. even the lg demo installation supervisors (supervisor – mr. pravin thakre, mobile no. [protected]) is useless. he asked me to forward the demo no. which was booked on sms. after that he straight away switched off his cell phone. my wife is having backache problem. but due to these hopeless people he had to wash the clothes with her hands, because we had exchanged our old machine when we purchased this new lg washing machine. on 14.07.2016 after continuous follow ups the demo installation was done in the evening.
Earlier also, i had a very bitter experience when i had purchased a lg 42” led television on 03.11.2015. at that time also the sales executive from the same croma stores gave a commitment that the led will get delivered on 04.11.2015 & the demo installation will be on 05.11.2015. but this not happened & the led got delivered on 07.11.2015 & its demo installation was done on 10.11.2015. at that time also i got fed up following with the croma customer care & the lg customer care executives. both lg & croma were least bothered. only thing was that i suffered a lot. i was mentally harassed by both lg & croma. this time also i was in the same situation.
I am going to forward the complaint to the consumer forum. i have all the details of my phone calls to the customer care executives.
Croma stores executive tells that lg doesn’t take care of after sales & lg executives say that croma doesn’t forward the booking no. to us. but in all this the customer suffers.

Shailesh m. ghadge
[protected]

I purchase a fridge from vijay sales dated on 26 june 2016. from day one we are facing so many problems in this product and also lodge couple of complaints for the same. it's highly disappointing that from day one i am following up with technical staff for the repairing of brand new product.

Problems i faced from fay one are as below

- a noise problem.
- door lock problem.
- moisture on fridge door and chiller tray.

After visiting the technician, technician told me regarding moisture this problem is due to weather but i am not satisfied with this comment. and for drain tray pipe technician adjusted the pipe by banding in the drain tray.

These all craps are not acceptable for me.

After so many visit of technician the problems are still remain the same.

Please find attached the invoice copy and and some of pictures fridger door with moisture problem.

I have send so many follow up mail and they didn't provide me solution for the same.


Regards,
Adarsh gupta

Dear sir/mam,
Due to some problem in sound system in lg tv (21") i visited 3 times to service center, balasore (orissa) and contacted over telephone 3 times also for repairing at my home. front office executive told me that ur technician will so to your home. please keep ready rs.350 visit charge ang other charges for parts. i also agreed. some body came to my house and told after checking sound processor is damaged, so i have to check its availability at service station and left.
After 7 days when i visited service station fr executive told me there is no details about your tv. so i will send another technician. no body came. so when i asked about technician they told me why don't you keep technician's number!! after 2 days another technician told about my address ans told i m at 2 km distance only, i m coming within 1 hour which was told by the 1st technician.
Till now no body came and the problem has not been solved. is it not a harassment to the customer?? actually i am confused whether its an authorized service center or any footpath service center!!

My lg g4 is stuck at bootloop.
This is a common issue in lg g4 models due to their faulty hardware.
My uncle gifted me this phone from dubai and it is still under warrenty.
Now when i go to service center in mumbai they say u hav to go to dubai to repair it else u hav to pay the charges.
This is really not expected from a brand like lg.
M i supposed to fly to dubai and get my phone repaired even though lg aggreed that its their fault...
The warrenty ends in 15days so please consider my issue as fast as possible.
Thankyou

Ur service centre in surat refused to repair my washing machine due to unavailability of parts and says company is not responsible after 5yrs. from purchase. then what should we do. kindly suggest us. should we advertise this law to all the customers of lg. my service request no. is rna[protected]. is it true that u don't take responsibility after 5yrs. from purchase. kindly reply me.

I have purchased lg washing machine through sales indian, ahmedabad on 14th august, 2015. after purchasing machine it started some operating issues related cloths washing related problem. i contacted customer care of company and they sent technician and he himself tested the machine by washing cloths. he confessed that there is problem in drum. thereafter due to sad demise of my mother we all family members were at our hometown siddhpur for 24 days. during this time they make phone call to me for picking-up machine, then i told him to send technician to pickup machine after 10th july. but meanwhile company closed my complaint without taking any action.

I brought one two ton air conditioner of LG model number LSA6AU2A on 27 June 2016. But it has faulty outdoor unit at first and later lg technicians changed condenser of outdoor unit. Still AC cannot run sometimes. I must advice all friends not to buy lg products. Very poor service. Pathetic.

I bought a lg double door refrigerator 23/02/2016 and the model no is gl-d302jpfl. for the past one month i was experiencing low cooling in the freezer compartment and i logged a complaint number rna[protected] on 23/06/2016 and your engineer came said that he had adjusted the settings and there wont be a problem. after one weak this time there was no cooling at all and again i logged a complaint rna[protected] on 02/07/2016. this time your engineer said that there was gas choke in the refrigerator and the gas needs to be refilled. when i asked him the reason he could not tell me clearly and he said if the problem occurs again he will only reill the gas and would not replace the refrigerator. hence i am convinced that the refrigerator is a faulty one and asked him for replacement. but he arrogantly refused and went out. when i checked the status of both my complaints fist one is closed and second one is cancelled without my satisfaction. no one from your backend team bothered to call me regarding cancellation of my complaint.kindly explain me the below questions.

1. is your service engineer the only authority person to take decision of the customer complaints and is there no other persons?
2. how could the gas choke within three months of date of purchase.
3. is there no feedback verification process from your side for closed/ cancelled calls.

With a lot of expectation i bought your refrigerator and now i feel bad for choosing such a brand. i need you to replace the refrigerator as soon as possible.

This is about lg smart tv which i bought in october 2014 and recently around 3rd week of june 2016, the screen display dimmed to extremely low level, barely visible. I complained about this to lg and since the product is out of warranty, the visiting engineer told that backlight has failed which will cost inr 3000. I was shocked to hear that bcos tv is only 1.5 years old. With a heavy heart, i agreed for the repair and i was informed that the component would take 2-3 days to arrive so final repair will be done after that. On the expected day of repair, i received a call from another guy from lg who informed me that the backlight is not available and the whole panel needs to be replaced costing inr 14000. Hearing this, i got infuriated because i purchased the tv for inr 34000 and just after 1.5 years, i need to spend another inr 14000 which is cost of a new tv of a local brand. Very next day, the same engineer called me informing that he has got the backlight and would replace the same. During the repair, he informed that even after backlight replacement, the display is giving reddish tint which means whole panel needs to be replaced, so i am back to square one. Out of frustration, i started asking questions from engineer about how such a big brand can fail so easily. The engineer tried to convince me that it is just a matter of chance and being an electronic component, it is prone to current fluctuations. I totally disagreed with him and asked him to leave it as it is. He charged me inr 288 for the visit. I am living without a tv for almost 15 days now and my monthly subscription of hd dth has gone wasted.

I was just cursing my bad luck to get this fault in my tv as i spent 3 years in searching for such tv with many features and was very happy to have this one but just after 1.5 years, all my dreams of owning a smart tv shattered. With a very bad mood, i just surfed the net to search for any such problem with anyone else and i was shocked to see the results.

The first link i opened showed complaints from us residents. I thought it would not be justifiable to compare complaints o[censored]s residents with mine as mncs manufacture different products for different regions of the world. The next link i opened had inputs from indian residents. The biggest point of surprise was that everyone had the same problem within almost same time frame i. E. 15-20 months after the date of purchase which means after the product got out-of-warranty.

I wonder how come such a big brand have same problem in their particular range of product. It seems to be a modern kind of modus-operandi wherein a so-called advanced product is sold without any long life components and since a middle-class consumer like me cannot afford to buy a new product so easily, he will be forced to get the repair done. Alternatively, the consumer will have to compromise with a local brand as the cost of repair and new tv from local brand are same.

I am writing this mail out of frustration and with a hope if any checks can be made on such mncs who are stripping the hard-earned money of middle-class by providing low-quality products and earning huge profits to open their new factories/showrooms around the world.

Tv with model number 24lb515a-th was purchased dated 9-aug-2014. now within a period of 2 years its led panel has gone down because of which screen in not functioning. after the visit of lg engineer it was told to us that the panel could not be replaced & we have to buy the entire new tv again. and for this tv they would adjsut certain amount for panel.
This is highly unacceptable situation & a worst customer experienced ever faced in my entire life with tv going down in 2 years that to with no availability of its electronic parts.

By sep, 2016, i bought lg led 42' tv model lf6500. This is smart 3d tv. But this tv suddenly stopped working 8 days back. I handle tv very carefully, but suddenly it stopped working. This tv had 1 year warranty. So i registered a complaint (Complain no - rna[protected] with lg customer care. After couple of days, a technician visited, and examined the problem and suggested to change tv panel. For which i waited more than 4 days.
When technician came with new tv panel, and put new tv panel, still tv was not working. And technician suggested another option to fix the issue. And its more than 8 days, my repair service is still pending.

I think, the tv piece which i got is very defective one, so i requested service center for replacement, but service center not ready for replacement though tv is defective and under warranty period. Lg service center from pune india (Balaji electronics, hadapsar pune) not serving well. I followed up many times with lg customer care but, there is no action taken.

Amc no nd 033621 dated 11 dec 13 for 4 years i have lg double door fridge. Four days of complaint and still the fridge is not working. One person comes detects gas leak does not see condenser also not working, next day one person comes fill the gas and says why did the previous person did not check condenser not working, next day the person who initially came comes with condenser and replaces it and still the fridge does not work. Whom do we complaint as consumer sad lg has very poor team hired for repairs and no one listens. The oursourced agency is useless and does not give importance to customer but looks after their team. Please look into the problem else i will escalate the issue to higher ups regards col prem joneja [protected]

— i have bought a lg water purifier in the year of 2014, it cost rs-30, 300 (including vat), from the date of purchase we are not satisfy with the product often it creates problem, in the warrenty period in can manage with the warrenty, but after it is too expense for the services, so i decided to take a amc, that too they are asking one year amc amount nearly 8000, and they, ask me to pay extra for service before punching the amc. so i'm very much mentally disturbed with lg water purifier, my money and valuable time is wasted by buying this waste product, these people are cheating a middle class people like me in the name of brand lg, so do the needful as early as posdible

I complained about my a/c not working on 5th july 2016. the engineer came on the 6th of july and said the gas has leaked and he will come the next day and fix it. i have been following up with the customer care since then and am being told that he will come. it has been 5 days and the a/c is still not fixed and the engineer has not come.

Today (10th july) i was given the number of the workshop that is supposed to send the engineer.. i kept calling but nobody picked up. i called the customer support again and this time they gave me the mobile number of the head mr manoj chauhan. i have ben calling him since the past 3 hrs and he does not pick up his phone.

In this sultry heat my a/c has not been working for 6 days. how much more pathetic could the lg service be.

I have been buying lg devices, inspite of there being better products out there, only because of the service. now it seems that this has also gone to the dogs. so no point in buying lg products any more

I am writing here but am sure this also will fall on deaf ears. i cannot trust lg any more.

My mobile handset gps system is faulty & my mobile phone is under warranty. For that purpose i had visited their service center 4 time. They have tried all the solutions including change of motherboard but it did not worked. Problem is still exists. They are again insisting me visit there service center for again changing motherboard. I am fed up of visiting the same as it requires cost & time. Also i have asked the company that i am not comfortable with changing hardware again & again as handset is new. I asked them to replace my handset with new one but after writing 3-4 mails not a single call back from the company (Every time i get system generated mail saying that we will get back to you). I want to take strong action against this regard.

Dear lg administration,
Ir this is to bring your acknowledge that i had purchased led on 29/11/2015 from kanpur lg electronics shoppemalhotra mariampur.
My total amount of purchase was 92300rs which includes some more appliances of home segments. my issue is this my led screen is not functioning and its panel screen is showing error while opening. means screen is blank as your technical person visited and confirmed that it is damage from inside you have to bear the cost and says that from inside its chemical liquidation is been spread which has damaged full screen..
But my led is in warranty condition of 1 year from lg and i got additional 1 year warranty card also from shop-owner for better services in future.
So i just want to know that its a manufacturing fault in your product and in warranty why i will pay 19854rs/-which was asked from your service engineer and from center.
Need your intervention on this regard. as i am a loyal customer at use only lg products in full home.

Request no = gca[protected]
Kindly treat this complain on top priority else i will loose my faith from your brand and service and will take help from consumer forum legally.
Note = in my home their are only 5 persons that to they are very much mature which includes my parents, my younger brother, me and my wife... so we are very much serious for our products.
Kindly treat this mail as serious issue & try to maintain faith from your end against consumer satisfaction.
— customer details —
Name : ishu jaiswal
Treet :122/161 sarojani nagar
City : kanpur
Tate : uttarpradesh
Post code : 208012
Tel : [protected]
Country : india
E-mail : [protected]@yahoo.com
Complaint status
[jun 20, 2016] lg electronics customer support has been notified about the posted complaint.


Complaint comments 1 comment updated: jun 20, 2016 update complaint
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Lg electronics customer careverified user on jun 20, 2016 verified support

Hi ishu

We regret the inconvenience caused to you. we have made a note of your complaint and also shared the same with the concerned team. our customer service personnel will address your issue shortly.

Regards,
Lg customer support team

! report this post
Ishu jaiswal on jun 23, 2016

Not got any revert till now
Request no = gca[protected]
Kindly treat this complain on top priority else i will loose my faith from your brand and service and will take help from consumer forum legally.
Note = in my home their are only 5 persons that to they are very much mature which includes my parents, my younger brother, me and my wife... so we are very much serious for our products.
Kindly treat this mail as serious issue & try to maintain faith from our end against consumer satisfaction.
— customer details —
Name : ishu jaiswal
Treet :122/161 sarojani nagar
City : kanpur
Tate : uttarpradesh
Post code : 208012
Tel : [protected]
Country : india
E-mail : [protected]@yahoo.com
Complaint status
[jun 27, 2016] lg electronics customer support has been notified about the posted complaint.
Complaint status
[jul 01, 2016] lg electronics customer support has been notified about the posted complaint.