LG Electronics Complaints & Reviews

Hi,

I had purchased 4 lg acs from shri mangla electronics - lg shoppe. During this entire process of buying i have faced some critical issues and till date the acs haven't been installed at my place.

Below is a detailed account


We went to purchase the acs on 6th of april, 2016. As there is renovation going on in our house, we asked if the piping could be done first and the acs delivered later on. The sales man refused to comply with that and said piping can only be sent once full payment has been made. Agree. We went ahead and purchased 4 acs on 10th april, 2016.

After giving the order, and making the entire payment, it took three days for the dealer to deliver our acs, sighting the reason that products were out of stock. My first concern: how can a dealer claim to hold possession of stock and push the consumer into buying a product when they don't have sufficient stock.

Anyhow, even after three days, only three acs have been delivered. One ac of two tons is yet to be delivered. This is after almost two weeks of making the payment - only because the dealer said they have stock available.

Now comes the installation.

The sales man came to our place to check whether there is place for split ac to be fixed or not. He convinced us that there was no issue. Couple of days later, an lg technician was sent to check the feasibility. He too agreed and showed us the points - according to which we got the walls drilled and made place for wires and other things.

Today, when another lg technician came for installation, firstly he refused to fix the acs, stating that these can't be fixed here. Secondly, he was extremely rude to my mother while denying to install the acs. If this is the kind of staff you guys have kept, then sadly the brand lg would soon lose out on it brilliant service tag.

I would like you to consider this matter on top priority and address all my concerns and the problems that i have faced in the best possible way. It's highly disappointing to be served in such a way by a brand like lg.

Get all my acs delivered to me asap.
Get them installed and take care of any issues that might occur during installation.
If i have suffered any loss because of what your technician has suggested, then that should be taken care of as well.
Make up for all the problem and inconvenience i have suffered in the best possible way.

—

I purchased refrigerator model gn-m702hlhm/2015 from nandilath g-mart, edapally, kerala on 21/apr/2015. I had the impression that the electricity consumption will be less as per lg advt. Sticker 400 units/year also assured by the sales team. Unfortunately i noticed a consumption of 5-6 units per day and same notified to lg customer service team in dec 2015. Since i cannot bear the high electricity charge, please do something to adhere to the assured energy consumption or refund/replace the unit with a low consumption unit. Thanks

I have purchased 1.5 ton ac on18.04.16 and i get sms from lg with information (Rna[protected] srinivasa service but after 3 days no body come to install my unit yesterday one person call me and said tommarrow he will send technician. Since morninge i am calling on same no [protected] but he is not picking my phone nor he send any technician for installation ..Plz send technicain asap before i made my mind to return u r product

Hi everyone,

I've booked compliant(Rna[protected] with lg service compliant a/c is not cooling effectively, then technician came after one week repeated calling customer center. The problem is in outdoor unit and hence he said he will bring additional guys for services . Next day he didn't come and we followed up with those guys and they said we wont do service for third floor outdoor unit.

Then i checked with lg service center and they asked purchase date and it is more than 3 years old and then their behavior has changed and they too said same.

So for installation of new and service of warranty period they are ready to do any floors.

I've moved to all alm techno service manager level but they said the same and denied to do the service.

Their intention is to buy new one as replacement.

Lg is worst service for air conditioner

Hi,
I got the service of my split a/c done on 30th march 2016. The service engineer (Phone number: +[protected] name: sultan) asked me for rs 1800/- if i require no bill and rs 2300/- if i require a bill. I paid him rs 2300/- and he agreed to send me the bill in a few days time either by e-mail or by post. I have not received the bill so far. Complaints to lg electronics gave a standard reply that it being looked in to. I would request lg electronics to send me a bill and take necessary action on the service engineer

Regards,
Srinivasa gopalan

I had purchased LG G3 mobile about two years back in Aug'14 around 40K.
Now my mobile suddenly stopped working.
I came to know while visiting your service centre that the motherboard need to be replaced.
Going back home i performed a hard reset and the mobile worked, but when the sim is inserted it again failed/switched off.
I want to know what trust LG is building while I spent 40K on a mobile and it didn't worked for even 2 years, asking for 7.5k again for motherboard.

I purchased a Split Air Conditioner, Brand LG, on 14.04.16, bill no and it was delivered on 17.04.16, and its supposed to Installed by next day of delivery, and I keep on calling there customer care no but they are not responding and not caring regarding my complain at all, I m enclosing bill for the same,
I M in need in very urgent, please do something for needful,

Regards,

मैंने पूनियां इलेक्ट्रोनिक से एलजी कंपनी की फुल्ली ऑटामेटिक (टॉप लोड) वाशिंग मशीन खरीदी थी। इसे खरीदे लगभग एक वर्ष से अधिक समय हो चुका है। चार दिन पूर्व मशीन ने पानी लेना बंद कर दिया। इंदिरा वाटिका के सामने स्थित एलजी सर्विस सेंटर पर मैंने 18 अप्रेल की दोपहर को इस बाबत शिकायत दर्ज करवाई। 19 को इंजीनियर मशीन रिपेयर करने घर नहीं पहुंचा तब 20 अप्रेल को दोपहर में मैंने फिर सर्विस सेंटर में रिमांइडर करवाया। वहां मौजूद कर्मचारी ने शाम तक इंजीनियर भेजने का वायदा किया, लेकिन अफसोस है कि आज भी इंजीनियर मशीन रिपयेर करने नहीं पहुंचा। ये सिर्फ नाम का ही सर्विस सेंटर है, यहां आने वाले उपभोक्ताओं को सिवाय परेशानी के और कुछ नहीं मिलता। कृपया सर्विस सेंटर संचालक पर सख्त कार्रवाई करें।
-अमित खान,
9-बी-12 पत्रकार कॉलोनी, श्रीगंगानगर (राज.)
मो.[protected]

I have lodged a request to get my LG split AC serviced on 18th April 2016 9:15am, and am still awaiting a response. this morning i called LG customer care[protected] for an update, and was asked to call another number[protected]. I tried calling this number, but no response. Firstly i dont see why i should call another number---isnt it what LG customer care has to do??

LG boasts of 24 hour turn around time, which i think is a hoax. I hope these guys service my AC before the end of summer. Another reason why i should not have bought a LG air conditioner ( i can list a few more reasons)

I lodged a complaint on 01.04.2016 to service my semi automatic washing machine to [protected]. One person came & attended & he said he would come the next day to rectify the problem. He got the service charges but never turned up after that. I again called to the same number for which they gave me seyon customer care number [protected] & even after reminding them no action was taken. Again i called up [protected] & they asked me to contact prabhakaran at [protected]. No action was taken after i spoke to prabhakaran. Repeated calls were made to [protected]. Even they lodged a second complaint after i came to know that the first service call got closed. Second complaint was lodged on 15th & no body has yet turned up.

I am really fed up of the service being provided.

Kindly do the needful at the earliest
Regards
Jittan britto
[protected]@gmail.com
[protected]

Deilvered New LG Refrigerator by Vijay Sales without packing and without bill with dent after login the complaint dealer Deilvered the bill still further issues is pending regarding my dent /without packing issue nobody responding from LG it's very strange LG is a big Co nobody responding due to the dealer LG spoiling the name it's more than a month still my complaint is pending after several Complaints LG enable to resolve my problem till date I haven't signed the Delivery note yet due to the deilver the dented /without packing refrigerator
Rgds S P Singh [protected]@gmail.com

My nexus 5 phone speaker was not working properly so i visited optima mobile service, rajajinagar on[protected], then your technician diagnosed speaker issue & recommended to replace the speaker and it will cost 993rs then i agree to replace the speaker.
But with in 2days after replacing speaker the same issue repeated.
Then i visited again to service center your technician re-fixed the speaker and gave me it was working fine, but the issue not resolved permanently it repeats again & again for the 3 times & also additional to it micro phone also not working after replacing the speaker with in warranty period of 3 months these issues happen.

Later now your technician is telling internal board needs to be replace & it will cost 8000.

I argue with your technician that is your mistake when i gave the phone the board was working fine, if not why couldn't you diagnosis for the first time,

May be while fixing the speaker technician might done mistake or first diagnosis would be wrong.

You don't have a skilled technician.

Now your technician is telling they will refund the amount is this the service center policy?

Now i need the issue to be resolved quickly.

I have made request to your costomer care centre for compressor replacement since it is not working vide your rna no.[protected]. Even after one week your service centre m/s. Srinivasaassociates, dilsukhnagar has not lifted the compressor for replacement. Almost every day i am calling your customer care number making a request and i was being told by them that reminder is sent. Only on 18th april, service centre people have taken away the outdoor unit and saying it would be installed on 19th april, 2016. But to our misfortune till 5.00 pm on 19th april, 2016 they have not replaced the outdoor unit. Your service centre people never lift their phone. Your customer care people have givlen me the manager number, that also they do not lift the phone at least to answer about the date when they visit for repair. This is attitude of your service centre, which has resulted in lg product bad name in getting the after sales service. We hope you will take action against the service centre people for such long delay and not lifting the phones.

I am totally dissatisfied from the services provided by lg electronics.
I have locked a complain regarding my newly bought fridge which is able to provide the proper cooling.
The person from the service center came but they are totally confused and untrained to provide a proper solution on the same till date.
Fridge is not cooling at all several complaints made but of no use.
Is this the service that a company like lg is providing to the customer’s.
I want the same to be asap and hope my query and problem will be addressed and rectified. My contact no is [protected].

I bought lg split ac (3np3f/3a) from bajaj electronics, punjagutta branch on 15.04.2016 (Invoice no. 5980) which was delivered the next day. Your installation guy showed up on sunday and installed the ac. We were shocked to notice that he installed the ac right on the electrical socket from which we are required to change the wiring and even the main wiring was cut and left loose inside which lead to other switches not work. When we called the guy to correct the problem he begged us not to complaint against him and he will come and rectify the problem today (19.04.2016, tuesday) at 9 am and asked us to call our electrician the same time. He also asked us to pay him any nominal amount. When we called him at 9 am to enquire when he would come, he very rudely answered saying we can do what ever we want and he will not come.

We never expected this kind of cheap behavior from your representatives. His name is amer, mob no. [protected]. He was a very young guy with out proper knowledge of installation.

When i called your service centre, i was asked to call mr. Shiva kumar, branch head and inform him our issue. But even after calling him for more than 15 times, he is very conveniently ignoring the calls.

Now my even after 4 days of purchasing, my ac is just hung on the wall without any use.

Kindly send any experienced and well mannered executives to rectify the problem immediately.

Look forward for your swift action in this regard.

Please feel free to contact me on the number below.

Thanks & regards,

A.Akanksh,
+91 [protected]

Sir
I have purchased a lg refrigerator on 28.10.2012 from your m/s r.S.Vision add 2/218/jg-3 saar complex opp sursadan m.G.Road agra vide receipt no 111 dated 28.10.2012 sr no of machine is 207-prqt095828 model 368.

Since last app 30 years i am using different brands of refrigerators like kelvinator, ge, wirpool, vedicon, godrej and never faced problems with these brands and if any problem came ( as i remember once godrej compressor was not working and on my one complaint immediate attention was paid it was replaced) it was being resolved quickly with grace. But since last 5 days or may be more i am following with your toll free no for checking of my refrigerator as this is not working . Your engineer mr rajiv who's number is [protected] visited our house app 3 days back and informed that one of the motor is not working and it needs replacement. Next day he informed that this is a obsolete model and company do not have part .
Right now i have received a call from [protected] number and the gentlemen informed that company do not have part and they can not do any thing .Now i have to purchased a new refrigerator and as per company policy i have used 65% of refrigerator hence if i purchased a new lg refrigerator i will be given 35% discount on new lg fridge.
Issue is my fridge is under 1+ 4 years warranty and company can not impose such conditions on me.This is company duty to repair or replace the defective piece.
Why should i invest again 40000 just because company do not have part to replace. As per law big company like you have to provide parts minimum for 10 years .
If my issue is not resolved i will move to court of law for justice .
Your toll free no [protected] gave me number [protected] to talk to but this number is never picked up.
Your reply should reach to me 7 days so that i can take shelter of law. Further the expenses occurred to legal proceeding will have to born by company and dealer for nt giving proper services.

I have to submit that vide complain id no.Acq 73263811 lg service prompted me to send aforesaid item to direct service center at patna and same was taken from my residence on 01/02/2016. As is reported from the center my refrigerator having problem of non- refrigeration has been repaired. As i had requested to attending engineer of the center namely shakti to deliver only when i remain in patna he agreed on condition that i will inform my arrival, he will then manage delivery. It would be necessary to mention that ordinarily i live at begusarai, bihar as posted there and visiting patna only on requirement though i have permanent residence at patna. My serious concern is that service center has failed to deliver repaired fridge even on agreed dates pre-informed to the center. They have one or other cause to say like vehicle is not available, service engineer is not available etc. I have not been even provided the copy of job card because service engineer mr shakti just told me to obtain signature of the driver who had to carry my fridge and that did. To my understanding direct service center patna is not functioning properly, it is inappropriately manned and lacks accountability, therefore proper action is required . Help me at once.
Ajay nath jha
Rukanpura, vijaynagar, patna.

Dear sir/madam,

I have purchased a lg water purifier from m/s sathya agencies, ambattur, chennai-53.

Bill no : 255
Bill date : 11.08.2015
Model name: waw73jw2rp
Serial no : 505kmzr08069

My equipment is in warranty period your service personnel have completed two free services. Second service has happened on 12/04/2016. Since than rejection water quantity was very low further on 16th it has fully stopped. I have informed your customer care for the same. Mr.Manikandan service engineer reported on 17/04/2016 to attend the issue. As i discussed with him solenoid valve got short circuited which lead to ro filter damaged. While i am asking for a replacement from your personnel they are saying warranty only covers the solenoid valve but not for the ro filter.

It has been explained to them that ro filter damaged because of solenoid valve problem only. But they are insisting me for paid services.

We are only two adult and once child at home. 6 days a week i used spent my day time at office only. It is predominantly used by my wife who may not exceed 15 liters (Including cooking) a day works out to 450 liters/month. Almost we have used maximum of 3600lts since the machine purchased which is against filter capacity of 6000ltrs confirmed by your personnel.

Though other products are available in the market for 12k average we have spent 26.5k because of faith what we have it on lg products.

I request you to consider my request to replace ro filter on free of cost since it was a problem due to solenoid valve.

I request you to consider the ground reality and do the justice.

Regards
Arunachalam.R
S3, b block, mahalakshmi enclave,
Bharath nagar 3rd cross street, menambedu,
Ambattur ot, chennai 53.

Dear sir,
My name is sandeep dabkara from ratlam (M.P.), and my contact no. Is [protected]. I’ve purchased lg tv from abrahim brothers ratlam (M.P.) in november 2015 festival of diwali and i’ve got some coupons that insure bluetooth speaker. But date of today i don’t have found anything and when i called retailer ratlam, area sales manager indore and branch manager indore they don’t do anything and misbehave with me and never call me back.
Sir please solve my problem and provide my gift to me.

Thank you

Sir, i have booked for lg ac installation on 15/04/16.

Rna no:[protected],
1 ton inverter ac,
Invoice no:kgt/16/1474
Bajaj electronics, karmanghat
Hyderabad.

Iam deseparately trying for one technician for instalation from last two days.
I tried all possible means such as calling customer care, concerned branch
Manager, area manager.

Either they did nt lift the phone or tell some cooked stories.

Numbers tried are:

1)shiva kumar :[protected]
2)prabhakar :[protected]
3)kishore : [protected]
4)customer care given a non existing number :[protected]
5)customer care no: [protected]
6)[protected]
Please check all call recordings with customer care.
It was said by the customer care that after registering for installation they will complete the installation process with in 24hrs. But there was no response after 48 hrs also.
Being an lg brand welwisher we are highly dis satisified by the irresponsbility of the service centre people. Kindly consider the above mentioned details and take serious action against these irresponsible people