I bought LG LCD TV model - 42LH60 on 25/6/2010 (Bill no 9006267) for Rs 60, 700 (with extended warranty ) from Croma, Pimpri, Pune-18.Due to video issue I launched a complain on LG customer care on 29th March 2016. Mr Balaji Suryawanshi visited my location and inspected my TV and communicated that there is mother board issue and we have to replace it with new mother board and will cost Rs 5000.On the same day we have given the confirmation to replace the same.Mr Balaji raised the request to LG for new mother board.On 1st April 2016 Mr. Mahamuni from Pune LG service center called me and informed that mother board is not available and LG has discontinued this model. He conveyed me that based on year of purchase we can give you Rs 9000 for your TV as exchange value.I personally visited LG service center and discussed that how in 5 years span LG stopped furnishing spare parts.I spoke to senior team of LG Mr. Viplav and Mr Vinayak on this issue and requested them to arrange the mother board. To be very frank there response was not on positive note and also message they were giving that we are least concern about your issue. Mr Vinayak said that you have used the TV for 6 years and that is enough. I want to ask to LG top team if my 60K TV get scrap in 6 years, my yearly investment on TV is 10k and I hope LG will also agree with the fact that investing 10K in TV is too high. We are from middle class and investing 60K in just 6 years with a yearly investment of 10K is not at all affordable.If we have to scrap our TV in 5 years of span, why anyone should opt brand like LG.Local brand will perform much better than LG. I was never expected this kind of services and team approach from LG. Surely it was my wrong decision to choice LG product.I heard from my other friends that this mother board theory is very common in LG and they are asking their consumer to opt for commercial replacement.This kind of practice from LG, surely spoiling your brand name in market.Please look after this matter on priority, otherwise I have to knock the door of consumer forum.My mobile number is [protected] and email Id - [protected]@gmail.com
Aug 5, 2021
Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint.
1. He did not screw the inside unit and used hammer to put the screws.
2. Did not check for leakage and did not top up the gas.
3. Did not check the drainage of water.
4. Outside unit was not installed properly.
Now both the outside unit and inside unit are making a lot of sound and vibrations and I am unable to use my AC.
The call was escalated again and a VOC with no: VCA[protected] was opened on 4th April 2016 with a guaranteed turnaround time of 48 hrs and when no call was received, I had to spend numerous hours with CSR on the 1800 number to escalate. After this the call was received and a appointment was fixed for 7th April 2016 at 9:00AM. No one came at 9:00 Am aand I kept waiting for the technician in vain. Called gain CSR at 1800 number was not helped nor the call was transferred in escalation by Mr. Pravin Kumar and was given another 24 hrs time.
The service of LG is pathetic and is making a fool of all us. I demand a full refund of product and installation price as I am unable to use the product from past 7 days, not to mention the loss due to taking multiple leaves due to this issue. Kindly take the contact information from the request numbers mentioned above.