LG Electronics Complaints & Reviews

Hello All,

We have purchased new LG AC 1.5 ton on Sunday i.e 06/03/2016, so after installing when your concern person started AC, its continuously making noise like cooler but your concern person telling us that noise is coming due to air cutting, but as per my knowledge no AC make noise like cooler and fan. We all are frustrated very badly because your all concern persons are not responding.

Please do needful ASAP

Regards
Pratik Bhosle

This is in continuation to complaint no‎ RNA[protected]. I had reported leakage of the pipe and the engineer had come to fix it against invoice TCR no. PDES4/22759 dt 17/2/2016. However, the problem did not get solved and I complained again. The engineer visited and asked us to get it fixed from outside.
After this, I again called up the toll free number but I can't get thru the number. I went to the grievances cell and could send them a one line request with great difficulty. They responded thru email and asked me to reply to the mail but the mail does not get delivered. It's been close to three weeks but nothing has been done about the pipe leakage till now.

I have tried to registered the complaint in lg customer care no. [protected] but that is not reachable at all...that line was always busy...so its my request to you kindly do the needful for the same because my LG TV display is not working properly.

My complaint number is RNA[protected]. AMC number is AMC[protected]_01
till oct'16.
Engineer told me that convencer of my ac is damaged and I have to replace
it and I have to pay for it.
Why should I pay as I have AMC?
And I clearly mention that I don't want delight service center to resolve
my complaint so why they visit my home?
They are no manners how to talk with customer do not send them to my home
to service.
After two days I received call from Bombay that physical damaged not
applicable in AMC, I told them that service center told me about it covers
all but he didn't listen me and close my complaint and mention that I am
not paying for service how he can close my complaint if I am not satisfied?
Also why service center give incorrect information to me that it covers all
and also in one document there is no clause added that it provide only
service.
This is fraud to me and if any action not taken I will go to court and take
legal action to company.

Dear Mr. Joon,

Greetings.

Kindly read through the unpleasantly experience I faced after I purchased LG Led 43" television in Mumbai - India.

I am forced to write to you as I am not getting any support from the local team.


Model Code: 43UF690T.ATR
Item Description : LG LED 43"43UF690T.ATR
Chasis No : [protected]
Amount Paid:INR 60, 500/- only
Retail Invoice Billed to: Snehanjali Electronics and Trading Pvt. Ltd. 4, Heena Gaurav Heights, S.V. Road, Near Reliance Energy, Kandivili East- Mumbai -400067. Tel:[protected]
CIN No: U52600MH2013PTC249398

We had purchased the LG - LED 43" television ( details mentioned above) from Snehanjali Electronics and Trading Pvt. Ltd. on 29/12/2015. But we could not open the sealed pack television as our house was under renovation. The Installation took place on 07th Feb 2016 by the authorised LG service centre engineer. by 29th Feb 2016 the HD port duck got fused due to which my desired picture quality (HD Clarity) I am not getting. I keep on calling to LG service centre the Toll free no (), The LG Service Manager Mr. Parag, The dealer Snehanjali () for the replacement of the product they are simply denying.
A defective product was sold to me but they are simply taking off their hands by saying they could replace if it would have got fused within 15 days of purchase of goods. Now it is too late to replace the TV set.
INR 60, 000/- is not a small amount to be paid for a middle class earner. LG was know for its service standard. I have my Fridge, Washing machine, Microwave & water purifier are also of LG electronics. But this is what I am getting in return to be a loyal consumer of a Korean Electronics giant.
I would not have demanded such things if my item were of 1 yr old, this is mere 20 days old product we had started using, but such a bitter experience we are receiving this time that we have lost faith on LG electronics.

Thank you for your time & patience, please listen to my complaint. Looking forward to get a replacement done sir.


Regards,
Anup Kumar Das
Manager
Idea Cellular Ltd.
#[protected]

Email:das.[protected]@gmail.com

My Complaint registered on Jan 30 2016 = RNA[protected]
Child complaint raised on RNA[protected] raised on Feb 2nd 2016, Nothing was fixed(New PCB was replaced) even after spending 5000/- Rs. New complaint on same topic RNA[protected] on Feb 14th 2016 again spend 1000/- and even though no fix(New duct was replaced). Again another ticket was raised RNA[protected]...till now waiting for fix...I am fed up with you tectnicians and continously changing parts with no solution.

Dear Sir,
IN my house we are using product of LG make like washing machine, microwave oven, refrigerator & vacuum cleaner. First time we r facing such big problem with my front loading washing machine, its serial no. WD8-806PNFS114339. Machine is down since 22nd Jan 2016, I register a complain ( no. RNA[protected], engineer attended the machine & found its front & back cover need to be replaced & all other things were working fine. He talked to his senior & declared that this is obsolete model & cannot arrange the spares. I called many times to customer care & Mr. Naseem Ahmed ( Supervisor in Faridabad service center) to arrange the spares but in vain. Then I wrote in LG complain forum & within 3 days they arranged the covers & replaced it at their service center. For that I paid Rs. 7200/- when my wife tried to wash the cloths, she observed leakage form bottom of machine & also timing was also not working properly. I called the LG help line -- again they took the machine at the service center, Badarpur, New Delhi. Now leakage problem solved but we are facing 4 new problems ( these were not before sending the machine to service center),
1).Timing not working as per setting
2). & we observed that its drum is also not balanced. While in running, machine move from its place --up to 2 meters.
3). After spinning machine again takes water in side.
4). Control panel is also heated up.
Kindly look in to the matter, we already have spent a heavy amount on this machine but not getting result. Pl takes the machine & solves the problem all in one go. PL note we cannot pay more amount for this machine.
Regards

I have bought LG home theatre (LHB655) from Sharaf DG in Dubai on 29th Nov 2015. I brought it to India with me. On 23rd Jan 2016, it stopped working and after LG engineer in India came and checked it, he said that the motherboard is faulty. I then got a call from LG HO saying that the part is being ordered from Dubai and will be fixed in 30-45 days. Later on, upon my following up, I was told it was not happening and it will not be replaced. I have been pushed from pillar to post following up so many different people that I have lost count. I was told this part is not available in India and cannot be fixed. Now I am told, since this is out o[censored]AE, it can be fixed but for a cost! Then I was told it will be fixed by 4th March. My system has been sitting at my home without working for 1.5 months now!!! How can LG which calls itself an MNC, work so nationally and not fix your own products no matter what the country.You need to take responsibility of a faulty product. It has not even been 4 months!! Such an expensive system and it is at my home like a decorative paper weight!!! Complaint ID: RNA[protected]

My phone Nexus 5 got broken all out of a sudden. It switched off by itself and I could not get it on again. Google logo was blinking and that's it. Hard reboot wouldn't start. I contacted LG rep and they advised me to send it to Dynafix in order to repair it under guarantee. After 2 weeks they sent price specification EUR300. It was the price of my phone 2 years (!) ago. They said there was water damage so guarantee wouldn't help. I never dropped my phone into water, neither spilled anything on it. So I really think they made up this reason in order to avoid guarantee coverage. The other 2 solutions that were offered: to receive it back unrepaired for EUR36 or leave it to them (EUR0). One more important thing. Before sending it to Dynafix I brought my phone to a local repair shop around the corner and they said it could be fixed for EUR65. They didn't even mention any water. But I thought it would be much better to repair it with an official dealer... It's a shame that LG cooperates with this shady company and I really regret I followed LG representative's advice. It's been more than a month and I still haven't received my phone back. Dynafix doesn't reply to my e-mails and social media support on LG's Facebook is not being helpful at all. I'm a very dissatisfied customer and I'll never consider buying any LG product in the future unless I get this sorted.

Referentie dynafix drmobile[protected]-[protected]

We bought LG Fridge Model GL-318PNQ5.APGZEBN on 8.11.2013...now we face cooling problem...as per their executive this model is not repairable...so they will refund only 55% and we have to bare 45 %...if not repairable product why they launch in the market...never i see that any company says that their product is not repairable...and their executives are so rood to talk...as per their dialogur...this only a solution...you have to bare 45 %...why we bare...we choose this model???
Realy very bed experience we get from this company...Even we have to aware others...i[censored] select LG product..first u ask...is it repairable or not...

Hi,

I have bought an LED 32 inch TV in Nov 2013, Since then its been a pain . I have already replaced 2 tv slots and now LED Picture pannel is gone. I contacted the customer care . And they said min 15 thousand is required to change the Panel. When asking the cause. He said due to voltage fluctuation. But i am using stablizer. Feels like cheated in a big way. Person Buy a Branded product so that he will not face any problem with the product.
Will advice not to buy LG LED tvs.

Regards
Amit Bhageria
Mail:- bhageria.[protected]@gmail.com
Mob:- [protected]

I have bought an LG1 ton ac (bsn121be thlg)anwfida s.no:512haujd2310 on 27/2/16 from Girias investments private ltd, Gandhipuram, coimbatore. The installation team found that indoor unit is damaged and need to be replaced. I called and informed the dealer for replacement. Whenever I call I got a false confirmation that the unit will be replaced immediately. I have made many calls and the calls are not responded with same reply. I have asked...

I upgraded to Lollipop recently and I had a problem where my phone kept automatically restarting. I gave it a day and the next day I wasn't able to turn it on at all! When I put my phone on charge, the automatic restart happened but no luck in powering my device on.

I gave it to the authorized service center himayatnagar, hyderabad and I was told that the motherboard had crashed and it was due to the lollipop update. I read on various other forums about the exact same issue as well.

I've been asked to pay Rs.8000 to fix the motherboard problem. I'm wondering why I should shell out so much for absolutely no fault of mine! Unfortunately my phone is not on warranty, but even then I don't think a lollipop update warrants any payment from my side.

I spoke to Google Nexus 5 customer care and I was asked to revert to KitKat as the standard response given by the service personnel would be "motherboard problem". I'm not entirely sure who to believe. I can't even go on to the bootloader mode on my phone for me to revert to KitKat, I doubt what the service centre would be able to do.

Has anybody else faced this issue?

Dear staff,
I bought a phone whıch ıs lg G4 6 months ago and ıt had startıng loop. I gave ıt to the customer service and they format ıt send back. After that, 2 february ı gave ıt again. It's been nearly a month. Yet, I stıill don't have my phone and they haven't gave me a phone for backup. I couldn't communıcate wıth any staff and general management in Turkey. That's why i'm trying to communicate wıith you. İ'm waıtıng you to solve my problem for maintaining Lg's quality.
Please answer me as soon as possible: a.[protected]@gmail.com

There is much noise in outdoor unit after installation..six days gone. Complainted lot of times to authorities in those days.but no response and very worst customer service..made us to feel very bad idea about all LG products..

Respected sir,
we have purchase a LED tv model no (49UF850T) from khandelwal electronics Akola, on date 20/12/2015. Major problem occur in this product within 15 days.
considering the cost of this product we want replacement instate of repair because a faults are occur within 15 days.
we contact to costumer care services. There engineer visited at out site. His opinion is there is major fault occur. Your costumer care surface provider is also unable to co-operate with us.
considering cost of product and time o[censored]sed we want replacement so please give us reply about that as early as possible.
we are regular costumer of LG and want to be in future.
i have all ready used of LG product (i.e. washing machin, micro oven, refrigerator, Telivision, mobile but i have no problem in this product but in that product are big mejor problem i have allready used of product (i.e. washing machin, micro oven, refrigerator, Telivision, mobile but i have no problem in this product but in that product are big mejor problem

thanking you

regards
Manoj N. Jaiswal
[protected]

Refrig purchased in june 2012.
Since then i have been facing small to major issues with the refrigerator SEVEN times out of which FIVE times cooling issue (fridge stopped working).
I had a godrej refrigerator which worked for 20 years nonstop day and night without even a single issue.

I want replacement of the product.

Pl pay urgent attention to the issue.

Zaid Mansuri
[protected]
Vadodara.

Dears.
Myself Mohan Panchal purchased refrigerator on 23.02.2016. at Maharashtra electronic Vishrantwadi – Pune 15.
Tax invoice; VW/15-16/feb086 DATED 23.02.2016.
The product has been delivered on 24.02.2015. During installation it has been observed that, the product delivered is not as per the discussion / display shown during the booking also the specification are not matching with the brochure specification received with product. It seems that, sub standard product has been delivered. I.e. A complete rack is missing on the Door .which clearly shows on the product catalogue.
This issue has been discussed with the dealer and he referred to your local service team unfortunately the local team is not supporting. It is to our surprise today they have not ready attending the call.
My Sincerer Request to address the issue and arrange to deliver the right product at the earliest.
Thanks in advance.

Mohan

I Mr.Dipak kumar saikia is personally very dissapointed with the service given by your company. My dishwasher which was out of order was given for repairing but till now they are unable to repair it with the above mentioned complaint number. Therefore, I request you to take the necessary action about it as soon as possible.
I hope your company will look after this matter and help us.

Thanking you
Dipak Kumar Saikia
M-[protected], [protected]
Rumi Saikia
M-[protected]

have an open ticket sonce Jan. 21 and till date no final status of my machine which was taken by your team. First they changed a part they claim that itis the cause of issue while they found out it is not after 5 minutes. They don't evenknow how to diagnose . I have no washing machine since 35 days for a family of 5 members and I cannot take it anymore. I have escalate the issue to your supervisor and he kept in giving me promises and now he is not even answer my massages. Is this the way LG building loyalty to the client. I had the chance to go for Samsung but I was told that LG is better especially in service which turned to be lies. I regret to inform you that I will do every possible way to register my experience with you in every social media. Ticket [protected]