LG Electronics Complaints & Reviews

I purchased lg -ht-om 4560- x boom from SANIYA DISTRIBUTORS. Aurangabad Vide Bill no 2284 dated on 25-02-16 .

The product have difference features as mentioned in product broucher. The product is under guarantee period. The complaint was lodged at the time of Demo given to me.

So many times i complaint to distributor and services center but no response. They are just harassing and not honoring the guarantee commitments.

The product have indicated the features which is not actually available in product and therefore cheating the customers and charging higher prices.

The response from call center, service center and distributors are frustrating.

CA. Sanjay kumbhat

We have a front loading washing machine model F1403YD25 which we have been using since January 2011, the machine worked well till January 2016 post which it reported a "LE" error on 14 January 2016. This complaint was attended by the LG Service engineer vide our complaint Ref # RNA[protected] upon which the Engineer established the complaint to be resolved by way of changing the Stator assembly of the Direct Drive Motor, this complaint was attended by Sachin Naikwade of the Chinchwad Service centre in Pune. However the problem persisted and the Engineer Naikwade advised a change of PCB on a chargeable basis, here it will be worthwhile mentioning that we were charged 500/- for the Engineers visit to which we are yet to receive a bill, we were advised of the charges of the PCB being 5000/- to which we paid Rs. 4, 272/-, the complaint reference for the same being RNA[protected] Dtd. 30 January 2016, the PCB was replaced on 02 Feb 2016 and the complaint ref of 30 Jan was initiated to make the service centre look good as we were travelling out of town and the service centre did not wish to keep the complaint open beyond 30 Jan to ensure high efficiency.

Once the new PCB was installed the machine was run for a cycle during which the new PCB ruptured and it was evident that this PCB had failed to address the problem, we registered a fresh complaint vide Ref # RNA[protected] on 06 Feb 2016 which was attended on 08 Feb 2016 wherein the Service Engineer Adhik Kale established that the main capacitor in the PCB had burst and thus rendering the PCB unusable. Mind it this was a new PCB which did not even last one full cycle. The Engineer arranged for a new PCB which was installed again on 11 Feb 2016 and we faced the same issue like before wherein even before the Service Engineer Adhik Kale left our locality the PCB burnt off again. Here we would like to mention that the Service Engineer claimed to run full diagnostic tests on the machine and also ran a 30 minute cycle as a test run.

The service Engineer decided to call in the machine to their workshop and the machine was picked up on 15 Feb 2016. This was done on a new complaint number as the service centre insisted on the same to ensure no complaint reference remains open for an extended period of time, the new complaint Ref # RNA[protected].

The machine was deemed to be repaired and thus delivered to us on 19 Feb 2016. We ran the machine on one full cycle and upon completion of the cycle the machine did not exhibit any anomaly. When we attempted to run the machine again on 21 Feb 2016 the machine would not start at all. The service Engineer Adhik Kale was called in and he came on 22 Feb 2016 and he reported that the fuse of the new PCB installed had given away.

That in effect was another complaint Ref # RNA[protected] wherein we insisted for a Senior Technician to be deployed who finally turned up on 01 March 2016, The Engineer Mr. Anandrao Patil upon inspection said he would come back on the next course of action, which he advised on 02 Mar saying the machine needs to be called back to the service centre. We had to then go to the service centre on 03 Mar and only then was the machine picked up from our residence that too for which we had to assist with manpower, this is the service levels we experienced, we had to reach out to the Service Centre Manager Mr. Biplav Johari for the same, as the Team Leader Satish Mayna is of no help to the customer. Thus the machine was sent back to the service centre on 03 Mar along with our Old PCB (the one that displayed the "LE" error and was replaced on 02 Feb 2016.

When no information flowed in we again visited the service centre for an update, wherein we were advised that the machine has been repaired using the original PCB which had displayed the "LE" error, this was on 05 Mar 2016, the service centre manager Biplav Johari assured us that the machine is working fine and that the service engineer Anandrao Patil has decided to run the machine for another 2 days to be fully satisfied and then hand over the machine to us, we agreed for the same,

Again the period of no news prevailed and we landed up at the service centre on 10 Mar to be assured by Anandrao Patil himself that all work is now complete and that all trials taken up have been successful and the machine could be delivered the same day or the next, here we insisted that Anandrao Patil should visit when the machine is delivered such as to ensure we get a feedback as to what was the fault and the requisite trials be carried out at our home while re installing the machine to erase any and all anomalies with our machine.

This request seemed to have triggered some action again at the service station wherein on 14 March we had to revisit the station to be told the wiring harness would need to replaced as a preventive measure, we were surprised that the machine which was to be delivered to us on 10 Mar suddenly required the wiring harness to be replaced, and we insisted on seeing the machine, we were shown the machine at the service centre and assured that this was only a preventive measure, we requested that any and all action required to be taken must be taken to ensure no repetition of past errors,

However we also mentioned that since the PCB used was our old PCB and we had paid for a new PCB the money should be refunded to us, which we were assured of,

Finally after a significant follow up to ensure Anandrao Patil visits us to reinstall the machine the machine was finally delivered to us on 18 March 2016 and so far it has been running without any anomaly since then,

We have the following observations / Complaints on our dealing wit the the Chinchwad Service centre in Pune

1. The service centre has still not been able to identify the fault and explain the same to us.

2. The personnel it employs are incompetent and the customer services attitude is questionable as we had to struggle to get the invoice for the PCB charges we paid, the amount was paid on 02 Feb and the invoice generated on 11 Feb that too after we visited the service centre and spoke to the Finance personnel Ajit Padhy, we are yet to receive the invoice for the service charges we paid on 15 Jan 2016.

3. The service centre Manager does not respond to telephone calls making the customer visit the centre repeatedly.

Finally when we approached the service centre for the refund of the PCB amount they are claiming money for the wiring harness without even advising the customer i.e. us of the amount incurred, we understand this to be a sleight of hand on part of the LG service centre to fleece us off, as this wiring harness was nowhere in the scene till 14 Mar 2016, when the PCB was replaced, our original PCB was handed over to us, whereas when the wiring harness was replaced, it was not, claiming we have not paid for it, the service centre is trying to cook up a story here and trying to adjust the PCB refund amount with charges to ensure no refund is effected to us. This is surely cheating the customer and we seek a redressal of our complaint, the service centre is employing delaying tactics and cooked up story to deny us our refund which should rightfully we refunded, we now beginning to believe that our wiring harness has not been replaced and this is only been referred to, to ensure that no refund is given to us,

We are frustrated with this behaviour, our washing machine has been non functional for 2 months there by forcing us to employ laundry services and incurring costs, moreover the refund due to us is also being denied, how are we supposed to take this???

Is is the famed Customer Service of LG, a reputed company claiming A tag line that Life is Good??

I rajeev kumar singh sector 47a, h.No 102a chandigarh. Sir i purched the freeze sachdeva electronic centre 10 jun 2013. Model no lg ref 205kmg5anizebn .After one year colling was not properly .I call to customer care regarding not properly cooling in my referigreter.Customer care sent the technician .Technician saw the freeze and told sir your freeze gas has been chocked .That why freeze was not colling properly.Technician fillup the gass and taken fourteen hundred rupees.After one year same problem happening in my refrigerators.Colling was not properly .I call to customer care regarding colling proleem in my feferigter.Customer care sent the technician .Technician saw the freeze and told sir again your freeze gas has been chocked.Thatswhy creating problem. I will not pay fourteen hundred rupess again and again sir i want to exchange my refrigerators so that problem is not created again and again.Sir please take necessary action .

LG has wrongfully charged us more than 3000/- so far from in the name of repairing our split AC which is not working for more than 2 weeks now. Their customer care is completely unresponsive.

All I'm left from there side is a complaint numbers and false assurance that someone will visit out apartment in next 24 hrs. Their customer care in charge chose not to answer any of calls despite several attempts from out side. Their executives at toll free number express inability to do anything beyond providing false assurance of raising the priority of the complaint but in reality do nothing. Another customer care in-charge keeps his phone switched off to avoid any phone calls from distressed customers.

In summary the LG group has failed miserably to provide customer support for their substandard products for which they charge their customers exorbitantly.

Their technicians are totally unskilled and have no clue in hell as to what the problem is and mostly rely on brute force approach to identify any issues. Almost always their 'guesses' of problems turnout to be false.

I demand that the firm be fined heavily for cheating its customers by providing faulty products and not fulfilling its commitments of timely customer support.

Hi
I am raja I was buy yesterday AC at your karur show room the shop name MS trader's karur tamilnadu o[protected] ok they shop person say today will fix the AC but today I call them now they say we don't no when can fix wait our services and he say maybe me next week and I contact your LG service center at karur they say also the same answer why like that your LG service center and your delers and the dealer answer me also very iresponsle other company the installation we buy the same date but lg taking how many days for installation very worst can you install by today other wise I will return the product to your dealers shop.why I asking by today you know we have 3 months baby she can't sleep very hot that's we buy a AC ok she never sleep one week now. Please my kindly request fix me by today.

LG companies are least bothered the customers. in spite of my several mail about worst workmanship of their Authorized service center M/s Ganpath Electronics, Chennai. Please find attached Invoices, they relocated My Split AC from one place to another, during that time they did not fix the gas pipe properly due to which excessive vibration & gas leak.Even after several mail from that day still they have not fixed the issue, & charging for gas filling.
Before the shifting I never had issue of cooling & vibration.
due to their worst workmanship now customer has to pay.

I bought an lg invertor ac on march 23rd 2015 ( billing date). The actual delivery date was 26th march 2015. I have the bill to prove this. The ac has developed some issue and the room is not cooling .I tagged a complaint today and asked the team to come over to help and they said its under warrant initially, then they said that its not under warranty and want me to pay. This looks like very cheap tactics by lg to make money than to provide a good service. Request help

Service # RNA[protected]. Raman Service engineer attended this. he came to my place, didn't check much. he told me that as i have AMC, whole unit has to picked for service, he gave me a contact # to follow. No one called me or followed up. when i called back raman and asking for status. he was rude and replied that call is transferred, i have follow up with the contact provided.No one called me or picked up the unit. today, i got to know, the call is been cancelled. Again another service request is been raised - RNA[protected]. again it has gone to raman. when i called him today, he put me on conference with someone and told me that pick up will be done tomorrow. also, he is unaware that my previous service request is cancelled. VERY DISAPPOINTED WITH THE SERVICE, NO FOLLOWUP OR NO OWNERSHIP. I AM WAITING FOR PAST 20 DAYS, NOT GETTING PROPER RESPONSE.I had been satisfied so far with all my LG product ( AC & 2 Washing machines ) BUT THIS SERVICE CALL MADE ME VERY UPSET WITH LG. I am writing this, hoping you still take care of customer issue and provide appropriate service...

I irfan raza registered my complaint on 12 march - 2016 with complaint no. Rna[protected] contact no. [protected] . Till today they didn't resolve my problem . When i call on customer care they always tells me that i register urgent reminder. Every day they register urgent reminder. Service center boy jagmohan [protected] never receive my call . I want to register a complaint against jagmohan he never receive customers call.

Dear sir,

With great regret, i would like to escilate express complete and utter disappointment, anger with your lg for my smart tv, 49 inches. I would like to make a complaint and inform you that i have purchased a smart lg tv, 49 inches on 16th feb 2015 and within a span of 6 months some technical issues developed with my lg smart tv ie screen blackout in between... I raised a complaint with lg and when they visited there was no blackout but i made a video to show them what i was referring to about the black out which was off and on. This incidence is reference to in dec/jan 2015 when my tv was still under warranty. Your technicians took for granted saying tv was working fine and its under warranty so no issues and if again problem persist we will look into it..

Now in feb again i made a complaint that total blackout and till today my tv is not working. It’s being two to three months now. All technicians visited tried to change each and every part thinking motherboard problem, power issues etc... But all in vain. Now tv is out of warranty... Who will pay hefty amount to repair this lg so called smart tv...49 inches... My two lakhs amount gone for a toss... Such a financial loss, time & money energy waste. I was quiet happy with my samsung tv and never received any complaint till date. I want solution rather than techicians visting me with and checking the tv 10 times.

With a request to repair my tv, i am struggling hard to approach the right person to raise my complaint. I want to submit my grievance to the company. If you truly value your customer i would request you for a waiver for what part is faulty still unknown and repair my tv a. S. A. P.
I never expected such kind of service from your end. These issues go against the goodwill of the company (International brand lg) and leave a negative impact on the company and staff.

What a shame for such a tv brand

Regards,
Anjlee shandilya
1/1 vilram vihar, third floor,
Lajpat nagar - iv, ring road
New delhi -24
[protected], [protected]

RNAIDNo[protected]
sriventechno services
model no., WF-T7239KS.

The problem is, regarding my castor and adjustable legs., rusted totally.

This is to put on record the absolutely hellish ordeal I have been put through by LG electronics.

It's more than a week since I have been trying to get my LG split AC serviced by your so called service centre and LG 'CARE' teamand uptil now there has been NO solution.

To put the matter in black and white - In June 2015, I had initiated an AMC agreement with LG electronics for my AC. The service personnel told me my main papers will be delivered via mail by company. Just a couple of months earlier in March, we had entered into a similar AMC for same amount (Rs. 2716) for another AC (same model) for my father, who lives in the same building as me. Anyway, I didnt receive the so called AMC paper from your company. Neither has there been a SINGLE service given since June 2015.

Now, when my AC has been having cooling issues and I called the customer care number, they intimated that I have to have the AMC paper by company, which is yet to be delivered to me! The care team directed me to the local Service centre saying they would help but the service guys said they just began operations and that the CAre team should know who handled it before them! MEanwhile the Care team gave me the service office number - [protected] (ashwini ottari), who by the way never picks up the phone!!

I was promised a call back TWICE and I have yet to receive it. The last I spoke, to a supervisor named Hemant, who said is trying to himself get the service centre on the line and coordinate. Although I believe his intentions seemed genuine, it is clearly the ineptitude of your process that has left this glaring loophole.

This is my argument -

You can find atached my sr.no, model no. image as well as my bank account statement which shows clearly that I have paid LG electronics the said amount.

Now, if you are the ethical company you make yourself to be, would expect you to uphold your commitment and send me the service personnel right away along with my AMC papers. Or refund my money of Rs. 2, 716 if I have to pay for my service in spite of having paid you'll for a service I can't avail of!

You have 24 hours to revert on this. If you fail to do so, I will not spare any platform available (social media, legal recourse, writing to your heads) about this fraud you are running.

Awaiting an IMMEDIATE ACTION

Regards,
Sunayana

Dear Sir,
My name is Chandrashekar S from Hyderabad. I have raised at least 3 service requests by calling the 800 number of LG to service my LG Split AC starting 15th March, 2016.
1. Wrong service center Comfort Cool, W. Maredpally, Secunderabad have called me twice to provide the service but this is the same center who had spoiled my AC few years ago when they attended to my service request
2. For the last 4-5 times the technician from Himayat Nagar, Hyderaabad service center have been doing the service but why not this time and no reason is given to this
3. My AMC is getting over in 1 week and is it that LG wanted me to renew the AMC without providing the service and is this why it is trying to cheat/ play all these kinds of drama
4. Whenever I take the option 2 (to speak in English), the rep. talks to me only in Hindi stating that they are asked to speak only in Hindi. This I feel is DISCRIMINATION or else why give option to speak in English
5. Multiple times when I called the rep, have disconnected the phone on PURPOSE the moment I asked if they can speak in English and told them that I opted 2 to speak in English. Is this how LG cheats its customers?
6. When I tried to send the complaint (Online Grievance) for the last 3 days, I have been receiving the error stating LG's server is down. Is this ON PURPOSE that LG doesn't want to listen to any of the grievance and if so, why do they have that option on their website that is if it doesn't even work.

Regards,
Chandrashekar S
Voice: +[protected]
[protected]@gmail.com

My push start button is still not working and already complaint since 2 months ago to the help line number but still no response

Very Bad experience with LG product support, Recently i have purchased a refrigerator from filpkart

but now facing some issue in first installation. So i called LG support guys but they unable to help

and
told that any kind of support from our side will be chargeable. LG such a big company just want to

make money for any kind services after product purchased and don't care about the consumer

satisfaction. Many companies provide first installation free of cost but LG will not.
Very worst experience i have after purchasing LG product. Now my believe over LG is lost today and i

will never suggest any one to purchase any LG product.


name - prabhat gangwar
mobile no - [protected]

Since last two month I am facing browser / application crass issue in my smart TV, I raised complaint and LG technicians visited 3 times, every time they repaired, replaced mother board and run away, before check the issue get resolved or not.
After escalated this issue with higher authority, LG picked my TV to their service center. There also I shown what exactly the issue is .
Now they are saying, issue is not with the TV, issue is with network.
I can understand issue may exist in some network, but not in all network.
I shown the issue with wired connection, with WiFi router network, with my mobile data connection, with LG technician mobile network, with 3g datacard in LG service center. After verifying with all above network, if issue exist in tv mins something wrong in TV .LG is not accepting this fact. LG is making me full.
Indirectly so called reputed brand in TV, now a days chatting customer by selling faulty product.

I have submit my mobile to lg service center on 24/09/15 till date i have not got the mobile. n i want 2 ask if imei no has got invalid so its company fault or we have pay the charges. n plz guide my how i can take legal action on company.

It's been 4 days I have bought the product and their is no call from the service centre. LG service centre is the worst service in india

Dear sir,
I bought one lg double door refrigerator 240lts f/free(Wire blossom), model:gl258ve5(Sl.No:106nrnk118743)in may 2012 from m/s gangotri electronics, haridwar-249401(Uttrakhand), india.
Regret to mention functioning of above piece showed very poor performance & harresed. After 30months in dec2014 stoped cooling.Lg service centre in haridwar repaired in jan.2015 & h/o me after 10days.
2nd time again just after 6months(Aug.15) it's working stoped (Cooling dead). 2nd time again neccessary repair done in service centre, haridwar. Both time fault found on co. Shoulder & refrigerator h/o to me assuring it will function well.But sir sorry to say 3rd time in march 2016(After 6 months period)stoped cooling again.I am dis-appointed too much at this stage with this lg refrigerator n sevices.In future i won't go for lg product.
Kindly look into matter and i finally would like it is better to replace refrigerator by new piece for maintaining co. Reputation & customer satisfaction. Refrigerator 3rd time in a year is with lg service centre haridwar & diagnosed compressor shortened.Sir very poor condition.
Hopefully will do best in favour of your customer n specially this case.
Thanking u in anticipation.
Faithfully yours
Hari ram agarwal,

I had my LG Front Loading Washing Machine serviced a few days earlier.
It was realized, there was No Issue with the Machine.

I was asked to pay Rs 450/- visit charges and Rs 65.50 as Service Tax

When I asked for a receipt, I was told the Company does not give a receipt for the money collected.

Instead I received an SMS thanking me for the payment. Confused at this.