LG Electronics Complaints & Reviews

I have purchased one split a/c on date 31 march 2016 from sakhlecha brothers private ltd vide bill no.6422/31/03/2016. at the time of purchase it was promised to install it free of cost with in 48 hours of home delivery but after calling for several times the job was not done in stipulated time period. I have to do it from private worker and I paid rs 1500/-for that. this is not desirable from reputed company.If any loss happens than it your responsibility to repay my valuable money.

Hi sir,
I bought lg led - 47lv3730 37 on 03/03/2012 for rs 74000 from lg showroom ashok nagar chennai. This tv got repaired a 8 months ago and we checked with the lg service team, they were asking 40000 as there is a fault in the mother board. This is my hard earned money and paid through emi for 2 years. This is my second lg tv after my first lg lcd tv which got repaired in less than 2 years. Many others suggest to go with sony and i took a decision to go with lg as i still trusted. Now my trust has gone. I stay in mylapore where there is no power cut and using stabilizer. When i was buying this tv, sales executive told this tv is more reliable and can run for more than 1 lakh hours. If the tv comes for only 3 years, why should buy the branded one and can go for the local make by paying less and go for the new tv in the next years. Lg should clarify why their tv's are not coming for a longer period. If they cannot give a quality product, they should not do the wrong marketing.


My mobile number - +91 [protected]
Email address - sai.[protected]@gmail.com

Lg referigerator repair under warranty purchased on 20/may/2015
Complaint no: rna[protected] dated 22/03/2016
Customer name: mohanraj
Double door referigerator invertor model repaired on 20/may /2015 at puniamoorthi pillai department store at thanjavur tamilnadu.
It's cost was rs25, 000/
Within 10 months operations it stopped its function. The service person murugaraj of sky electricals which is the franchisees of lg electronics. He took the referigerator to his office till the date they didn't solve the issue and given the referigerator.

What i am seeking once can't solve the repair within 10 days they should replace the product. It is the meaning of warranty.
Now i want to know who is the right authority where is the service head office in january bids. He know this issue.
Any one help to solve this issue kindly give the lead.

I am very much dis appointment of lg refrigerator double door.There is no responsible answer .

Hi

Sorry to say verymuch disappointed with your service...

Purchased inverter ac from metro cash and carry yeshwanthpur on 20th march 2016

Choosed lg because of our bad time...

Booked for installation wide number rna[protected] on 23rd march 2016

None turned there till now 01.04.2016, 11 am

Called customercare many times... This also a nightmare because it takes minimum 25minutes to 1 hr to attend the call.

And promised it will be attended with priority..But no response still.

They gave bangalore lg direct number and called them 3 days back.

Recved info it is assigned to someone named rajesh([protected]) and gave phone number.
Called him and got reply it is assigned to another person named mahesh.

Called him and gave someother number. And he told installation wll be charged rs. 1500...

But i got confimation from metro that the installation is free...

So visited metro 29th and they called the number [protected] and confirmed it will be installed next day...

Called on 30th in this number to confirm the istallation.. Got the reply that they are in rt nagar area will give the other number ...

Yesterday 31st again i called bangalore service center and got the strange reply that due to door lock it is pending... I dont know which door?? We are there 24 hours...

No response still……

Just want to cancel the purchase …

Sorry lg fedup.. Didn’t expect it from a reputed company….

No proper followup and checking the status of services…

With lot of hope i neglected other brands and choosen lg….Will not repeat again… thanks for making me understand…..

Last year we have purchase ac from lg. While buying we got to know about there new ac (Mosquito one). We have buy this due to mosquito problem.
After 6 months i have registered a complaint for mosquito problem & for servicing but the guy who had visited he was not knowing the regarding the censor he had done servicing n went. After it i had again call & registered a complaint regarding the guy who has done servicing for our ac. But no action taken from them neither one call or any updates.
Yesterday we have call for ac servicing & again complaint related to not colling properly & again for mosquito problem.But automatically cancled my complaint & again in morning call the guy for servcing from him i got to know my complaint got cancelled. He told me to call & ask for same.
After calling & taking appointment for servicing but this people also not having any idea regarding the censor . I don't know while taking calls for servicing they have all model details & complaints but still they are not sending proper guy to service or solve the problems. I have ask this guy relted the model & discussing re;ated the problem but again h was blank.
So how can we get proper person to solver this issue??? I had discuss with this guys boss relted this but again no action taken by him.
This is the best service you guys give to your customers??? We pay for it???If you are launching any model you need to give proper training to your service center & serviceman.
Literally very bad experience with lg..
One more thing i gotta know tht from lg service center that this mosquito censor only works within 21cm & other guy who is working as head he was telling me it only works within 5 by 5 feet..If we live in 5 by 5 house then how can we buy this much expensive ac for our home?? Cant we buy window ac instead??

Dear sir/madam, sub. : poor service offered to me by lg for my washing machine repair. I am the very old customer of your branded item, always going with lg for my household items. But now i am disappointed for the service offered to my washing machine. I have raised complaint for this around a week, technician attend the complaint and told that problem is with pcb board and don't have its stock, therefore no chance of its rectification. But because of this customer should not be suffered. Give me the alternate option for this. I hope i will get positive feed back for this. I will wait for a week for its feed back. Else i need to take it up till i get proper justice so that this should not be repeated for other customer. I can able to produce the purchased its bill also. Machine details : wd85260np purchased date : 13.06.2009 cost of machine : 24490 rs. Thanking you yogindra pai

Hi,
I am following many days for repair of my tv. But there are no response regarding repair of tv. I am fed up. If it is not possible to repair please refund my money back. I have already submitted my documents likes bills and amc copies to repair centre of lg. Bill no. 127 dtd. 23.04.2012 of rs. 10900/- and amc no. Hlp no. Ni018630 amc period from 02.02.2014 to 01.02.2017.

Thanks
Rajesh kumar jha
Mob-[protected]
Address: h.No. 12, shahpur, near jaypee hospital, sector-128, noida-201304 u.P.

My name is rachana lucknowala please note that i am extemely unhappy with the service call attended by mr shaikh . My compliant number is rna[protected] ...I filed the complaint on 26th march it was attended by mr shaikh on the same day ...Today is 30th march and there has been no service no call from mr shaikh ...2 parts have broken down please note that this is a refrigerator under 10 year warranty and we made the purchase 3 years ago.
Mr shaikh is not answering my call has not bothered to change the parts which he said he has recieved on monday afternoon . And when my colleague called him he answered and said he is in the hospital. This kind of irresponsible service is atrocious . We always use siemens products really dissapointed with the product and the carelessness of after sales service . If my complaint is not rectified and attended to today i will file an official compliant in the consumer court . I suggest i will buy a new refrigerator kindly pick up your trash from my house . I will make sure the amount is refunded to me by the court.

Due to the Recent Chennai Flood, Almost all the appliances were damaged and we called the LG Customer Care Person to repair our Washing Machine and TV (Both are LG Products). Customer Care Person name is Tirupathi. He stays near Tambaram Locality. He took money from us and took the appliance parts and told he will get it repaired and fit all the parts back in other 3 days. It has been more than a month. He did not return. When I tried to reach him over phone, He was not picking up the call. When I tried from some other number, He said he will give it back only when he is free. I haven't such a lethargic reply from customer care person so far. He has abused us with offensive words. WORST EVER CUSTOMER SERVICE LG. I want LG to take necessary actions against that person. I will not prefer LG PRODUCTS anymore.

I have purchased LG G3 D855. The phone was working good untill yesterday the screen starting flickering and goes balck in vignette style. When i unlock the fone it starts again and then when opening any app or contacts or just by locking the phone flickers and goes black. I went to Parel service centre they say the board is damaged and needs replacement. I asked how the board got damaged in a years time, the said its electronic and the replacing cost would be around 15, 000 I have purchased this for INR 50, 000 and this was not expected for such a high end phone. Please help me replace the mother board and solve the issue

I purchased lg -ht-om 4560- x boom from SANIYA DISTRIBUTORS. Aurangabad Vide Bill no 2284 dated on 25-02-16 .

The product have difference features as mentioned in product broucher. The product is under guarantee period. The complaint was lodged at the time of Demo given to me.

So many times i complaint to distributor and services center but no response. They are just harassing and not honoring the guarantee commitments.

The product have indicated the features which is not actually available in product and therefore cheating the customers and charging higher prices.

The response from call center, service center and distributors are frustrating.

CA. Sanjay kumbhat

We have a front loading washing machine model F1403YD25 which we have been using since January 2011, the machine worked well till January 2016 post which it reported a "LE" error on 14 January 2016. This complaint was attended by the LG Service engineer vide our complaint Ref # RNA[protected] upon which the Engineer established the complaint to be resolved by way of changing the Stator assembly of the Direct Drive Motor, this complaint was attended by Sachin Naikwade of the Chinchwad Service centre in Pune. However the problem persisted and the Engineer Naikwade advised a change of PCB on a chargeable basis, here it will be worthwhile mentioning that we were charged 500/- for the Engineers visit to which we are yet to receive a bill, we were advised of the charges of the PCB being 5000/- to which we paid Rs. 4, 272/-, the complaint reference for the same being RNA[protected] Dtd. 30 January 2016, the PCB was replaced on 02 Feb 2016 and the complaint ref of 30 Jan was initiated to make the service centre look good as we were travelling out of town and the service centre did not wish to keep the complaint open beyond 30 Jan to ensure high efficiency.

Once the new PCB was installed the machine was run for a cycle during which the new PCB ruptured and it was evident that this PCB had failed to address the problem, we registered a fresh complaint vide Ref # RNA[protected] on 06 Feb 2016 which was attended on 08 Feb 2016 wherein the Service Engineer Adhik Kale established that the main capacitor in the PCB had burst and thus rendering the PCB unusable. Mind it this was a new PCB which did not even last one full cycle. The Engineer arranged for a new PCB which was installed again on 11 Feb 2016 and we faced the same issue like before wherein even before the Service Engineer Adhik Kale left our locality the PCB burnt off again. Here we would like to mention that the Service Engineer claimed to run full diagnostic tests on the machine and also ran a 30 minute cycle as a test run.

The service Engineer decided to call in the machine to their workshop and the machine was picked up on 15 Feb 2016. This was done on a new complaint number as the service centre insisted on the same to ensure no complaint reference remains open for an extended period of time, the new complaint Ref # RNA[protected].

The machine was deemed to be repaired and thus delivered to us on 19 Feb 2016. We ran the machine on one full cycle and upon completion of the cycle the machine did not exhibit any anomaly. When we attempted to run the machine again on 21 Feb 2016 the machine would not start at all. The service Engineer Adhik Kale was called in and he came on 22 Feb 2016 and he reported that the fuse of the new PCB installed had given away.

That in effect was another complaint Ref # RNA[protected] wherein we insisted for a Senior Technician to be deployed who finally turned up on 01 March 2016, The Engineer Mr. Anandrao Patil upon inspection said he would come back on the next course of action, which he advised on 02 Mar saying the machine needs to be called back to the service centre. We had to then go to the service centre on 03 Mar and only then was the machine picked up from our residence that too for which we had to assist with manpower, this is the service levels we experienced, we had to reach out to the Service Centre Manager Mr. Biplav Johari for the same, as the Team Leader Satish Mayna is of no help to the customer. Thus the machine was sent back to the service centre on 03 Mar along with our Old PCB (the one that displayed the "LE" error and was replaced on 02 Feb 2016.

When no information flowed in we again visited the service centre for an update, wherein we were advised that the machine has been repaired using the original PCB which had displayed the "LE" error, this was on 05 Mar 2016, the service centre manager Biplav Johari assured us that the machine is working fine and that the service engineer Anandrao Patil has decided to run the machine for another 2 days to be fully satisfied and then hand over the machine to us, we agreed for the same,

Again the period of no news prevailed and we landed up at the service centre on 10 Mar to be assured by Anandrao Patil himself that all work is now complete and that all trials taken up have been successful and the machine could be delivered the same day or the next, here we insisted that Anandrao Patil should visit when the machine is delivered such as to ensure we get a feedback as to what was the fault and the requisite trials be carried out at our home while re installing the machine to erase any and all anomalies with our machine.

This request seemed to have triggered some action again at the service station wherein on 14 March we had to revisit the station to be told the wiring harness would need to replaced as a preventive measure, we were surprised that the machine which was to be delivered to us on 10 Mar suddenly required the wiring harness to be replaced, and we insisted on seeing the machine, we were shown the machine at the service centre and assured that this was only a preventive measure, we requested that any and all action required to be taken must be taken to ensure no repetition of past errors,

However we also mentioned that since the PCB used was our old PCB and we had paid for a new PCB the money should be refunded to us, which we were assured of,

Finally after a significant follow up to ensure Anandrao Patil visits us to reinstall the machine the machine was finally delivered to us on 18 March 2016 and so far it has been running without any anomaly since then,

We have the following observations / Complaints on our dealing wit the the Chinchwad Service centre in Pune

1. The service centre has still not been able to identify the fault and explain the same to us.

2. The personnel it employs are incompetent and the customer services attitude is questionable as we had to struggle to get the invoice for the PCB charges we paid, the amount was paid on 02 Feb and the invoice generated on 11 Feb that too after we visited the service centre and spoke to the Finance personnel Ajit Padhy, we are yet to receive the invoice for the service charges we paid on 15 Jan 2016.

3. The service centre Manager does not respond to telephone calls making the customer visit the centre repeatedly.

Finally when we approached the service centre for the refund of the PCB amount they are claiming money for the wiring harness without even advising the customer i.e. us of the amount incurred, we understand this to be a sleight of hand on part of the LG service centre to fleece us off, as this wiring harness was nowhere in the scene till 14 Mar 2016, when the PCB was replaced, our original PCB was handed over to us, whereas when the wiring harness was replaced, it was not, claiming we have not paid for it, the service centre is trying to cook up a story here and trying to adjust the PCB refund amount with charges to ensure no refund is effected to us. This is surely cheating the customer and we seek a redressal of our complaint, the service centre is employing delaying tactics and cooked up story to deny us our refund which should rightfully we refunded, we now beginning to believe that our wiring harness has not been replaced and this is only been referred to, to ensure that no refund is given to us,

We are frustrated with this behaviour, our washing machine has been non functional for 2 months there by forcing us to employ laundry services and incurring costs, moreover the refund due to us is also being denied, how are we supposed to take this???

Is is the famed Customer Service of LG, a reputed company claiming A tag line that Life is Good??

I rajeev kumar singh sector 47a, h.No 102a chandigarh. Sir i purched the freeze sachdeva electronic centre 10 jun 2013. Model no lg ref 205kmg5anizebn .After one year colling was not properly .I call to customer care regarding not properly cooling in my referigreter.Customer care sent the technician .Technician saw the freeze and told sir your freeze gas has been chocked .That why freeze was not colling properly.Technician fillup the gass and taken fourteen hundred rupees.After one year same problem happening in my refrigerators.Colling was not properly .I call to customer care regarding colling proleem in my feferigter.Customer care sent the technician .Technician saw the freeze and told sir again your freeze gas has been chocked.Thatswhy creating problem. I will not pay fourteen hundred rupess again and again sir i want to exchange my refrigerators so that problem is not created again and again.Sir please take necessary action .

LG has wrongfully charged us more than 3000/- so far from in the name of repairing our split AC which is not working for more than 2 weeks now. Their customer care is completely unresponsive.

All I'm left from there side is a complaint numbers and false assurance that someone will visit out apartment in next 24 hrs. Their customer care in charge chose not to answer any of calls despite several attempts from out side. Their executives at toll free number express inability to do anything beyond providing false assurance of raising the priority of the complaint but in reality do nothing. Another customer care in-charge keeps his phone switched off to avoid any phone calls from distressed customers.

In summary the LG group has failed miserably to provide customer support for their substandard products for which they charge their customers exorbitantly.

Their technicians are totally unskilled and have no clue in hell as to what the problem is and mostly rely on brute force approach to identify any issues. Almost always their 'guesses' of problems turnout to be false.

I demand that the firm be fined heavily for cheating its customers by providing faulty products and not fulfilling its commitments of timely customer support.

Hi
I am raja I was buy yesterday AC at your karur show room the shop name MS trader's karur tamilnadu o[protected] ok they shop person say today will fix the AC but today I call them now they say we don't no when can fix wait our services and he say maybe me next week and I contact your LG service center at karur they say also the same answer why like that your LG service center and your delers and the dealer answer me also very iresponsle other company the installation we buy the same date but lg taking how many days for installation very worst can you install by today other wise I will return the product to your dealers shop.why I asking by today you know we have 3 months baby she can't sleep very hot that's we buy a AC ok she never sleep one week now. Please my kindly request fix me by today.

LG companies are least bothered the customers. in spite of my several mail about worst workmanship of their Authorized service center M/s Ganpath Electronics, Chennai. Please find attached Invoices, they relocated My Split AC from one place to another, during that time they did not fix the gas pipe properly due to which excessive vibration & gas leak.Even after several mail from that day still they have not fixed the issue, & charging for gas filling.
Before the shifting I never had issue of cooling & vibration.
due to their worst workmanship now customer has to pay.

I bought an lg invertor ac on march 23rd 2015 ( billing date). The actual delivery date was 26th march 2015. I have the bill to prove this. The ac has developed some issue and the room is not cooling .I tagged a complaint today and asked the team to come over to help and they said its under warrant initially, then they said that its not under warranty and want me to pay. This looks like very cheap tactics by lg to make money than to provide a good service. Request help

Service # RNA[protected]. Raman Service engineer attended this. he came to my place, didn't check much. he told me that as i have AMC, whole unit has to picked for service, he gave me a contact # to follow. No one called me or followed up. when i called back raman and asking for status. he was rude and replied that call is transferred, i have follow up with the contact provided.No one called me or picked up the unit. today, i got to know, the call is been cancelled. Again another service request is been raised - RNA[protected]. again it has gone to raman. when i called him today, he put me on conference with someone and told me that pick up will be done tomorrow. also, he is unaware that my previous service request is cancelled. VERY DISAPPOINTED WITH THE SERVICE, NO FOLLOWUP OR NO OWNERSHIP. I AM WAITING FOR PAST 20 DAYS, NOT GETTING PROPER RESPONSE.I had been satisfied so far with all my LG product ( AC & 2 Washing machines ) BUT THIS SERVICE CALL MADE ME VERY UPSET WITH LG. I am writing this, hoping you still take care of customer issue and provide appropriate service...

I irfan raza registered my complaint on 12 march - 2016 with complaint no. Rna[protected] contact no. [protected] . Till today they didn't resolve my problem . When i call on customer care they always tells me that i register urgent reminder. Every day they register urgent reminder. Service center boy jagmohan [protected] never receive my call . I want to register a complaint against jagmohan he never receive customers call.

Dear sir,

With great regret, i would like to escilate express complete and utter disappointment, anger with your lg for my smart tv, 49 inches. I would like to make a complaint and inform you that i have purchased a smart lg tv, 49 inches on 16th feb 2015 and within a span of 6 months some technical issues developed with my lg smart tv ie screen blackout in between... I raised a complaint with lg and when they visited there was no blackout but i made a video to show them what i was referring to about the black out which was off and on. This incidence is reference to in dec/jan 2015 when my tv was still under warranty. Your technicians took for granted saying tv was working fine and its under warranty so no issues and if again problem persist we will look into it..

Now in feb again i made a complaint that total blackout and till today my tv is not working. It’s being two to three months now. All technicians visited tried to change each and every part thinking motherboard problem, power issues etc... But all in vain. Now tv is out of warranty... Who will pay hefty amount to repair this lg so called smart tv...49 inches... My two lakhs amount gone for a toss... Such a financial loss, time & money energy waste. I was quiet happy with my samsung tv and never received any complaint till date. I want solution rather than techicians visting me with and checking the tv 10 times.

With a request to repair my tv, i am struggling hard to approach the right person to raise my complaint. I want to submit my grievance to the company. If you truly value your customer i would request you for a waiver for what part is faulty still unknown and repair my tv a. S. A. P.
I never expected such kind of service from your end. These issues go against the goodwill of the company (International brand lg) and leave a negative impact on the company and staff.

What a shame for such a tv brand

Regards,
Anjlee shandilya
1/1 vilram vihar, third floor,
Lajpat nagar - iv, ring road
New delhi -24
[protected], [protected]