This is to put on record the absolutely hellish ordeal I have been put through by LG electronics.
It's more than a week since I have been trying to get my LG split AC serviced by your so called service centre and LG 'CARE' teamand uptil now there has been NO solution.
To put the matter in black and white - In June 2015, I had initiated an AMC agreement with LG electronics for my AC. The service personnel told me my main papers will be delivered via mail by company. Just a couple of months earlier in March, we had entered into a similar AMC for same amount (Rs. 2716) for another AC (same model) for my father, who lives in the same building as me. Anyway, I didnt receive the so called AMC paper from your company. Neither has there been a SINGLE service given since June 2015.
Now, when my AC has been having cooling issues and I called the customer care number, they intimated that I have to have the AMC paper by company, which is yet to be delivered to me! The care team directed me to the local Service centre saying they would help but the service guys said they just began operations and that the CAre team should know who handled it before them! MEanwhile the Care team gave me the service office number - [protected] (ashwini ottari), who by the way never picks up the phone!!
I was promised a call back TWICE and I have yet to receive it. The last I spoke, to a supervisor named Hemant, who said is trying to himself get the service centre on the line and coordinate. Although I believe his intentions seemed genuine, it is clearly the ineptitude of your process that has left this glaring loophole.
This is my argument -
You can find atached my sr.no, model no. image as well as my bank account statement which shows clearly that I have paid LG electronics the said amount.
Now, if you are the ethical company you make yourself to be, would expect you to uphold your commitment and send me the service personnel right away along with my AMC papers. Or refund my money of Rs. 2, 716 if I have to pay for my service in spite of having paid you'll for a service I can't avail of!
You have 24 hours to revert on this. If you fail to do so, I will not spare any platform available (social media, legal recourse, writing to your heads) about this fraud you are running.
Awaiting an IMMEDIATE ACTION
Regards,
Sunayana
Mar 22, 2016
Complaint marked as Resolved Mr. Hemant from LG Care helped in getting through the new service centre who sent over a technician to inspect the model no. of AC. It was confirmed that we had paid the AMC and I have been assured of free service and complete repair in next few days. The problem was that the old service centre (which was been very poorly run - another AC model's AMC came to us with lot of errors in address, name etc!) had been shut and this new service centre has just been set up. Hopefully they will streamline their processes in the future and also send AMC documents while updating it in a common system, so it is accessible to all concerned! While it was a hellish week, am glad it is done and that the LG care supervisor, Hemant, helped us reach this solution! Thanks!
LG Electronics customer support has been notified about the posted complaint.
We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.
Regards,
LG Customer Support Team