LG Electronics Complaints & Reviews

I bought 310 ltrs double door fridge in nov'15 and facing continues problem regarding cooling. 6-7 times attended by your technician but still the problem persist. The matter was highlighted number of times but there is no solution provided till date. There is no escalation matrix given for customer complaint and problem is being dragged by lip service only.
Requesting someone to take the note forward and provide the permanent solution other wise i got fed up with so much of follow up with lg that i have lost my trust in lg products. Despite number of reminder the problem is not being attended.
It looks like that we are being forced to adopt the legal action to address our complaint.

Having complained about the non-draining of my automatic washing machine on 5th april 2016, lg's service technician deepak kumar (Mobile [protected]) attended the complaint and managed to get sign on the dotted line without actually resolving the issue.
Upon follow up with him deepak kumar resorted to verbal altercation. After follow up with his supervisor, jatin batra (Mobile[protected] promised to resolve the issue but i found that complaint was closed! Neither, jatin nor the service center in charge ritul rawat (Mobile[protected] is responding to phone calls.
Further, lg's customer grievance redressal web page https://www.lg.com/in/escalation-online-support is not accepting any query due to server error.
Lg's claim to resolve the issue in 48 hours seems to be totally false.

Lg has 2 service centres in jamshedpur. My area lies with ns appliance care which is in dhatkidih, jamshedpur.
Sorry to say that, your dealer is a fraud. Every 8 months the capacitor of my split ac requires change and every time your dealer charges different amount (Last time it was 1350/-, this time it is 2100/-). Moreover the capacitor installed is of local brand called "baba".
When i confirmed this form another authorised service centre of lg in jamshedpur which is in sakchi, they comfirmed the price to be around 1350/- inclusive all and also showed us the capacitor packet with lg brand on it. It was then when i realised how am i being looted by ns appliance care from the past 6 years.
Can you please explain why this difference in amount in these 2 service centres.
While raising complaint, the person attending our call at toll free number knows nothing about the charges, brand, warranty etc. They say its the service centre who will explain everything. Please explain how would i know whether the charges levied is genuine.
The complaint number through which the call was registered and service was done is rna[protected]. Call was lodged on 4th april 2016 and service was done on 6th april 2016.
Bill provided by ns appliance care is 985. This bill is also attached for your reference.
I want a proper explanation for all this. This time i am very serious and i am not going to spare lg for this.

Regards,

Ashish agarwal

From the beginning series of problem. What all are changed sender panel, two times compressor min 5 times glass charging and started to rust. It's only 8 Yrs old. My other refrigerator of BPL, 20 yes old, no complaint at all. Attaching photo, of inner body cracked. Now every thing is icing inside. Who ever plans to buy, avoid LG. services are awfully bad.

My lg air conditioner was not working and people from sv service center came and dismantled the condenser motor and suggested to replace the same. I agreed for the same. But without my permission they tried to take the motor and i objected. They took the image to note the spec and promised to come with replacement on the next day. All these happened a week ago and so far no one came back. I regret buying lg products in the last couple of years and i will strongly recommend my circle that never buy lg products.

Dear Sir,

I have purchased one split ac from Faredeal international, sonarpur on 10/04/2016 . It was delivered to my flat at sonarpur, RK palli on 11/04/2016 and the LG service person came for the instatallation on 12/04/2016 .
It was confirmed from the shop that no installation charge will be required( except pipe @ Rs 30 / ft ) . But the service engineer from LG informed that 20 ft pipe is to be required with wrapping tape . The cost of pipe he demanded Rs 40 / ft and for wrapping tape Rs. 500 . I tried to contact to customer care no. of LG ELECTRONICS but they did not help.

I have done amc of ac, and it's 5year of ac but it need gas refill once or twice in a year, and technician could not find the problem even he does not check it properly and tell that there will be no problem from next time, i even contact local service dealer senior but very poor response, i need regional manager number but no one is providing it to me nor the dealer nor the toll free representative my no is [protected], [protected]

I purchased new washing machine on 7/04/2016 from super electronics, borivali. Same day engineer visited my place for demo. As he visited in evening at which time we dont have water supply on, so he verbally explain us about the operating.
Next day on our new year day i started the machine and followed exact sop what the engineer explained on previous evening.
But suddenly all water started over flowing from the machine.
I called the engineer again, he was doubting on my operating. So i again tried with manual selection of water level. But no improvement seen.
Next day i called on customer care toll free number but 2 times i was told that i will get return call within 2hours.
But nothing happened, but on 3rd attempt the kind lady told me that i will get call in next 24 hours.
Finally with intervention of super electronics engineer visited my place in the evening.
After analysis he found that the issue is with load switch. He did some repair work and said that there will not be any issue i have rectified the machine.
This defect should have caught at end of line testing at lg but surprisingly it reached my place.
I demanded for replacement on saturday. Manager mr sunil agreed on same after some arguments. He promised me that he will give me call befor 5 pm on monday evening. But as usual no customer centricity, care shown. Finally i called sunil for status he didnt pick my call rather he handed over cell to some third person. But the person updated status that i will get replacement in next 4 days minimum.
Now here question is who will wash my cloth till the time? My mom is 65 year old lady she cannot do it. Still she is doing it for last 4 days and next 4 days she has to do it.

- is there any end of line testing at lg
- is lg customer care really cares about the customer
- what kind of service engineer are lg team is having
- who will wash my cloths for next 4 days
Can anybody answer this?

Regards,
Nilkanth

On 6th April 2016, i have registered my first AC servicing request again came in contact with the consumer services on 9th April 2016 for the same issue which. Wasnt resolved neither any Info from there side was given i tried again by calling on 10 of april and 11 nothing have happend yet.you guyz keep on repeating. The false promise of 24 or 48 hours.In which ur grievance will be resolved like a nursery child repeating a rhyme. it would be better that u guyz might have informed us as a consumer that you people will never entertain slightest of the complainants. And we would be on our own plz kindly and finally will LG let me know have you guys already decided not to sought out our problem and plzzz be specific with yes or no and that must be blatant. So i would kill my any slightest of the slightest Hope with LG regarding customer services.

Hi,

We have recently purchased the 1 ton split ac(Sno : 512paaj018960) from vijay sales bhiwandi (Thane) on 6th of jan'16 and delivery was taken after one week. This was been installed in our new home where we shifted in feb end. We have started it and we only after second day the cooling was not happening. We had raised the request (Number: rna[protected] and the lg team is not supporting us they have sent our faulty piece without our concern back to our home. Also vijay sales now is not helping us and they have told its not their matter, its lg' product. They will not interfereinto this. I would request you to please look into this matter asap and please contact us and give us what steps to be carried out from our side.

Hi,

This is complaint regarding refrigrator(Ref lg gl-b292sgsm.Ags2ebn) we bought from one of your distributor(Suman time & sound - 878/35 main bazaar mehrauli new delhi-110030) on 24th june 2015, after 1-2 months of purchase it started create problems for us.Now it is like a dead refrigrator which is just occupying space in our home. After making so many complaints just got answer that parts needs to be changed which is not acceptable for new product not complete even a year.I request you to look into this matter as soon as possible and give replacement of the product as parts change is not a solution because it new product not even complete a year & asking to parts change.I request to take action on this as soon as possible because it is just creating frustration for me & my family and if not hear from yourside anything then we have no option to take it further to consumer court level. Below is the complaints we registered previously with all customer details as well, hope to hear from you soon.
Complaints - rna[protected]-2016
Rna[protected]-2016
Rna[protected]-2016
Rna[protected]-2015
Rna[protected]-2015
Rna[protected]-2015

Customer name - veena kamra
Address - 705/a ward no-3, floor-1, mehrauli new delhi - 110030
Contract no - [protected]

I purchased lg micro oven mc-8087 abr on 19/08/2013 with 2 year extended warranty, the invoice no: bejai-3810 & bill no:0513522.
There was a problem on micro wave system on nov 2015 & complaint registered in pai international bejai for the same. The service technician once replaced the micro wave unit, still problem exists so he taken circuit board around in the month of dec 2015. After several telephonic communication with technician & pai international bejai still the problem not attended, please look in to the matter very urgently.

Dear sir,


Hope you are doing well, but your company is pit me in a big trouble. I purchased a split a.C from grias shown room at west tambaram on[protected]. And at the time of delivery they promised to install that machine by today on[protected] by 12 :00 noon. And i was waiting since 3 hrs for the installation but nobody turned up. I called your call center spoked with nikhil nishodha and told mw to contact with the dealwe., doe the. Same. Your call center advisor alwausvw putting my call doe long hold and he was coming back after 30 min. Advisor a are not at all helpful until i shouted on them. Nikhil ahwmad is a good person and he told aasured me for the by 5:00pm toady recorded all the calls if the matter not going to resolve by 5pm i am going to return back the a.C.


But i sorry to give suggestion that the call centre you have given the outsourcing for your company is a very bad impression.

I would also like to add that people who want make carrer in bpo orin call center you should take training from wipro.

Rna[protected].

On 4th april lg service people picked up ac for repair and promised to deliver it on 6th apr. Then we got an sms then it would be delivered on 9th due to parts not available and when we tried to know the actual problem by calling service center[protected], we are completely disappointed. All the executive we spoke they even struggle to speak in hindi forget about english. They keep throwing service centers number on us to find out the service status for almost every service center they have in noida.

It's a complete shocking experience that lg is not doing any services at their own instead they have outsourced the work to some useless agencies on their behalf, however unable to provide the parts to get them working efficiently. Customer care even doesn't know which agency is taking care of repair work and interestingly... There is no supervisor available in customer care to talk, i was on hold for almost 20 minutes and eventually call disconnected by customer care executive.

Not going to buy any more lg products and suggest to others also. Lg has lost grounds in customer service and now they are cheating like any other street shop.

Had purchased uhd 43" - 770t was d model no.Purchased from snehanjali-kandivali. Tv was delivered on 3rd april.Someone from lg had called but i missed d call.I called back after some time but nobody picked up d phone.
Nobody has come for installation till date.The tv is gathering dust in one corner of d room, wondering what to do with it.Expecting a fast response from d team.
Mob no - [protected]
Name - dipesh jhangiani

My LG refrigerator stopped functioning on Monday morning (4th April 2016). Complaint registered on monday itself. An Engineer came and noticed that there is a problem with compressor. It's not resolved yet even after following up several times. We are not able to use the refrigerator because of this worst service. The refrigerator is under warranty period. It's very frustrating that no one is attending the complaint properly.

Complaint number: RNA[protected]

Ref no. RNA[protected]
They sent first technician who don't know about ac. After 3 days they sent new technician and he found problem (i am not sure) and told me to clear this within next three days but after that i haven't get any response from them and when i call them for getting my complaint status no one answer me. What's going on i really don't understand

Online grievance redressal team page.
LG Electronics Web page not loading any complaints.
This is the condition since 23/3/16.

The customer care asked me to speak to A technical support personnel.
The irony is the grievance is about their poor technical support.
unless some other customer care personally takes up this matter, complaining to a technical staff about there performance is stupid. But I did complain, but would request LG to sort out the glitch in the Web page.

Sir,
I already given a complaint regarding my air conditioner as a file number
(RNA[protected] in LG service center in 06/03/2016. again the service center people came to my home and took the spare parts of my ac in 07/03/2016. they told that wait for a week to avaliablity of spare parts. but its already 1 month over again i raised a complaint in 29/03/16 they said that with in 2 days your request will be closed again i raised a complaint (RNA[protected] in 04/04/16 they said that with in 1 day your request will be closed but till now they are not responding i already bought the 5 Star AC for 40000 ruppes in 2012 and im suffering from last month all over its is half of the summer completed till now the spare parts are not avaliable in LG. As a brand they are shotfall of spares why they are selling the Airconditioner. especially i went for that Brand for the Good service. But they are behaving like to cheat the customers

Hi,
I purchased LG split air conditioner on Saturday and it got delivered on Sunday afternoon since then I am calling LG customer care to get it installed, but they are not yet all reponding promptly. Its been almost three days I received product with of no use.

LG customer care center stopped picking call, today ie Wednesday[protected] I called them 15 times no one has picked my call and they still saying we are sending the service in an hour in an half an hours.

This is very awful way of treating customer.

Take this is a complaint and respond quickly.