LG Electronics Complaints & Reviews

We had purchased lg lcd model of lg brand from a dealer on 10/08/2012 after few months we got a complaint in the set on 03/02/2013 so we launched a complaint on that date complaint no is rna[protected] the nature of complaint was different whenever the lcd we made on after few hours it wold atomatically switch off and after few hours when we switch on it was getting started so the tecnician came to our home sat for few mins and went away saying no complaint in set even we took the set to dealer where the problem was arrived but the service people took back the set to service station of belgaum three times in these past two years and told us that therre is no complaint in it and now few days back they told us that now there is a fault in it and u need to pay 13000 rupess for part replacement so we told them that we had launced a complaint for same issue in warranty period where u refused saying that there was no complaint so we want justice for this issue hope u understood my problem please let me know any further details on [protected]

Hello Sir/Madam, I am loyal customer of LG. All my house hold products are from LG. I was very happy with LG product quality. In July 2014, I bought LG 32LN5100 television set. While getting product from dealer, we heard different features from dealer. We are using stabilizer for TV. But on 31st Dec 2015, my tv video is disappeared. I registred complaint about it. After continous follow up, I got appointment of your technitian on 3rd Jan 2016 afternoon . He told us that TV panel needs to change which will cost around Rs.[protected]. I am very much desappoint with this. After less than the period of 1.5 year only, if I am getting this kind of quality, then this is not accepteble. Also I am not in position to pay such huge amount for repair work. Also this is not acceptable to me. Please take appropriate action. Thanks, Padmaja.

Sir, i have purchased lg 42lf6500 model which is offered with bluetooth speaker MD-1540 on 7/11/2015 from LG SHOPEE, AARADHA ENTERPRISES, sadar bazar jhansi (u.p) ph.[protected] .They said that they will give me speaker in 3 days but 2 months is crossed and i haven't get yet, and they make a fool of me. NOW i dont able to wait anymore i want my product soon with compensation of 2 month.

Our split ac leaks every 2 months. In the month of Nov 14. The ac was kept for more thn a week when it was brought & installed it worked for onky 2 days. It was once again repaired but now in less than 2 months it's not working again. Fed up on this service

I would like to submit that I had purchased an LG LCD model number 42LE5500 from Juneja's circuit mall Pvt. Ltd. SCO 147-148 Sector:-8, CHANDIGARH vide invoice no:-31157 Dated:-28/9/2010 of Rs.76, 900/= Now above mentioned LCD got defected and complaint of the same is lodged by us on 5th January, 2016 at the LG call centre and for your information the complaint number is RNA[protected]. From the LG call Center the engineers visited to our place and after checking the LCD informed us that the motherboard of the LCD is defected and has to be replaced. As per the information I received from them through message on 6th January, 2016 on my mobile that the part has been ordered to LG. I am not satisfied with the after sale services provided by the LG company as even after regular follow up today I.e 9th January, 2016 I have come to know that LG company has discontinued the product and it is not available for replacement. I am being harassed from last one week and my LCD product is not working as the LG company is not providing any solution for the same. You are requested to provide us speedy remedy for the above mentioned problem otherwise we are left with no option but to start legal course of action against the LG company. Regards, RUPALI MARWAHA ADVOCATE HOUSE NO:-470 SECTOR:-15 A CHANDIGARH M:- [protected]

LG service man whose name is sanker would not give a demo how to use a newly buy automatic washing machine and also misbehave with customer .. so kindly take action against these person.. and provide another service man to respective address mig-35 hanuman nagar patna

Model- P8532R35 ABGPEIL Serial No- 205NWXB056298 I have bought a Semi automatic washing machine in Aug-2012 and since beginning it was giving problem. Under warranty period the wash motor has stopped working and the technician visited and repaired it. Again, during the warranty period we faced some problem in water supply/drainage and the technician came and repaired it. Post warranty period, motor stopped working and again we have made a complaint to LG customer care and a Technician whose name is Sanjeev came & replaced some part and taken the money & assured that defect has been rectified. In the month of Dec-15, our dryer stopped working and we made a complaint to LG customer care & the technician says that the dryer motor is not working and there is a problem in gear which needs to replace. “Gear” is the same part which was replaced by the technician Sanjeev. One severe problem what we are facing in this machine is electricity in water while machine is running, which we have not faced in any other machine. If any severe incident will occur then only LG Company will be responsible for this for such a defective piece. Nobody expects such product from such a brand. I have told them (technician/customer care) about the problem we are facing since beginning & they told us that we’ve got a defective piece and ask customer care to get it replaced. I called up customer care and they also told me that this is a defective piece and given number of service center for the replacement. I have spoken to the Area Manager of service, Mr.Pramod Singh and he says that his system is not showing the replacement of Gear in his system. I have sent him the job sheet and other details. He says that he has forwarded the complaint to respective BSM & he will look into it. Now, he has shown his inability to do anything & says that I need to pay for the repair and replacement of the parts. Whenever I call up customer care they are only interested in closing the complaint inspite of resolving it. I have got a call from your Noida office that please call to the Area Service Manager for your queries and they are closing my complaint. I am surprised that such a big brand LG is having the employees who are not bothered of customer satisfaction but to closure of complaints in the system. – Highly Unprofessional behavior. I have paid for the replacement of Gear and copy is attached herewith for necessary perusal. Pls let me know whether LG products are like this only or it is durable also. I had washing machine of “Whirlpool” & it was given trouble free service to us for 7-8 years. I hoped the same thing or not if same then at least 5-6 years expectation is a good expectation from such a brand LG but what happened all the expectation gone to hell. Since beginning LG’s washing machine is giving problem. What a mental harassment and brand image one can feel in his mind. Please let me know where is the money gone which I have paid to technician “SANJEEV” & why it is not showing in your system? Why you have given me a faulty piece? Why you are not replacing with the original one? People will lose trust from LG is your products are like this only. If your products are genuine & durable then where is the problem in giving me your that product for what you have taken money from me. I have never thought of such service by such a brand by LG. People expects that he is buying a genuine product of a brand which will be trouble free for another 5-6 years and he would be hassle free but I shocked to see such a bad product by LG brand and unprofessional behavior by LG officials. Nobody can expect such things from such a reputed brand LG. I would never prefer any one to buy LG product in the future. I will post on medias and social sites not to buy LG products and about selling defective pieces & unprofessional after sales response. I am writing this complaint as a last attempt towards resolution & replacement of your defective piece given to me. Yours’ Truly, Abhishek Kumar [protected]@rediffmail.com Flat No-311, R.N.Bagla Tower, Sikandra bodla Road, Agra, UP-282007 Mobile- [protected]

We have purchased an led tv and its motherboard was damaged.even though we contacted the service centre, they were not willing to replace the motherboard.since it was bought from abroad, they have said that the part is not available here.what should we do to get it replaced?

My split ac as mentioned above have no enough cooling and complainted to the customer care on 5th of this month and the complaint no is RNA[protected] dt 5/1/16 nobody is attended to rectify the problem even I called to the customer service continously That is considering a careless from the responsible officials or the assined agencies for to attend I have warranty extended up to 4 years which is not completed kindly direct the concerned to rectify the problems without further delay take this as the matter urgent regards ibrahim M.M email id [protected]@gmail.com Mob [protected]

Led is off since last, 15days, no repair, nobody giving information regarding, no guidance.I n having fridge, led, microwave, ac, of LG.but will not buy and advice somebody to buy LG products.please do concern, my humble request

For repairing split AC I got number of the dealer in jorhat ie RP electronics. my complaint no is RNA[protected]. RP electronics says they will take minimum 6-7 days for repairing whereas we want to get it repaired in 1day where we are ready to take the AC to the workshop and get it back. On calling customer care again they says that they can't help it. Kindly provide the solution and get it repaired in one day. Thanks & Regards

I have raised request regarding my washing machine spin problem on[protected]. And LG engineer obtained me[protected] it is almost 8 days. then he checked issue and suggest me to repair some important spare parts, i agreed him and later he told me it is not to possible to repair at home it will repair at work shop only again i agree with his words.and he picked same from my home on[protected]. Today machine is delivered to me with bad condition. and he did not done the proper work whatever he committed to me. I am totally dis-satisfied with his work. and i found so many scratches on my machine. I request you please be deliverer with good condition as you have taken from my home. Regards Tapan Jena [protected]

I have raised a issue to check the refrigerator on[protected] and they told within 24 hours it will be solved, but not until today (7 Jan) its been solved. Im calling customer care daily and they will drop the call after sometime. The good thing is the product is within warranty and they tell like we should call them on daily basis and check for update. They gave service center numbers in Chennai on our request, but the number will be busy or they won't attend the call. They always say like "supervisors will call back", but they won't. They take things for granted and they literally ignore customers. If the issue is not resolved in next 24hrs, I will move legally.

I am really frustrated with LG Service centers who seem to be unwilling to provide any service to replace my LG Nexus 5 Battery. My phone Battery is damaged and doesnt give more than 15 mins backup. I am trying to reach the LG service centers in Bangalore as well as Mumbai, but neither of them seem to have the replacement available. Everytime they note down my number and promise to get back once the have ordered the battery but i never get a call back. Even when I keep trying I am told that the battery is not available. Its really frustrating and I have been living this way for the last 2 months. Kindly rectify the situation and help me get a battery replacement. Please reach out at +91-[protected]. If you cant reach me, thats because my battery must have died. so pls also email at [protected]@yahoo.co.uk - Sidhyesh

Reminder.3 REMINDER.2 From: firoz [mailto:[protected]@presstoindia.com] Sent: Saturday, January 02, 2016 12:39 PM To: '[protected]@lgindia.com'; '[protected]@lgindia.com'; 'neeta.[protected]@lge.com'; 'soon.[protected]@lge.com' Subject: RE: washing machine problem REMINDER From: firoz [mailto:[protected]@presstoindia.com] Sent: Thursday, December 31, 2015 11:59 AM To: '[protected]@lgindia.com'; '[protected]@lgindia.com'; 'neeta.[protected]@lge.com'; 'soon.[protected]@lge.com' Subject: RE: washing machine problem dear sir/mam Last Sunday 27/12/15 I had purchased front loading washing machine amount 40500/rs .machine same day after evening time installed by your service centre boy. but machine was not working from the same time after installation . i had called service centre. but two time visit technician in my house after sunday but I am not satisfy according to technician knowledge & machine performance because machine work is very poor. machine not taken water for according to cloth & also after completed the washing cycle cloth showing is very dirty technician was present at the same time. Technician was saying I can’t do anything changes in machine & also call has been closed without my signature & feedback why………………………….complaint no.RNA[protected] So I have purchased this machine=40500/-but this machine not working properly. if your company not provide proper machine & proper customer satisfaction that please pull out this machine from my house & refund my full amount immediately. Otherwise I seff pullout machine & send to dealer……………………. This is not a request this is a complaint…in future I can’t rest any l.g washing machine. Please do not take this message lightly. please refund my full amount immediately otherwise I will complaint consumer care court………………. REGARDS FIROJ ANSARI TECHNICAL ASSISTANCE MANAGER -N.C.R PRESSTO - LIVE CLEAN MOB.[protected],[protected]

Hello, This complaint is against my LG smart phone. The problem is with the touch. Phone was complaint and repaired three times under warranty. At the third time when I found it complaint, I asked the customer care to replace my phone, as I lost the trust. If I repaired again it will show again the same complaint, based on the past history. But they are not willing for that, and they promised that they will do something if it found complaint again and convinced me that they have changed the major parts so the same problem will not happen again. It again shown the same complaint, 1.5 month after warranty period. I went to customer care and informed them the situation and about the promise given to me. But they refused every thing stating that now the phone is out of warranty and they can't do anything and the Manager who given the promise is not with them now. Now my phone is with LG customer care service center. Job number - RNA[protected] Kindly advise on the situation. Great thanks, Manesh

Date of purchase - 29 - oct - 2015 Product - lg semi automatic washing machine Dealer name - j.p tv centre, kanpur road, opp. Literacy house, lucknow Amount - rs. 10250/- S. No. - 505nwwh017513 Model no. - p7255r3fa.abgpeil Date if incident - 02 - nov - 2015 Client name - rajesh singh from lg lucknow - contact no[protected] I have purchased the lg semi-automatic washing machine from j.p tv centre, kanpur road, opp. Literacy house, lucknow show room and after 02 days i have found that water leakage has been started from outside the spin tub. Immediately i have called my dealer and logged the complaint in their record and on 01st nov ' 15 mr. Noor mohd from lg lucknow has visited our residence but he was unable to resolve the issue and told us someone from office will called you and very next day on 02nd nov '15 mr. Yogesh kumar gupta (mob # [protected]) and checked the machine and made the video for technical help and told us will call the machine at their service center for resolving the issue. On 3rd nov '15 mr. Shankar from lg lucknow team has picked the machine (job sheet no - rna[protected] for resolving the issue at their service center and returned the same machine on 5th nov '15 with four side tape on wall. Since 5th nov '15 i have contacted so many person in lg lucknow as well as bangalore their call center but no one has interested to listen the customer complaint but till date i am struggling for resolving the my problem but no one from lg is closing the same. Person contacted in lg M/s. J.p tv centre on 1st nov ' 15 Mr. Noor mohd - mob # [protected] on 1st nov ' 15 Mr.. Yogesh kumar - mob # [protected] on 2nd nov '15 Mr. Rajesh singh on 06th dec '15 - contact no[protected] Mr. Vineet from lg call centre on 07th dec '15 Thanks, Kamal saxena Mob # [protected]

Hi I brought TV 42LF6500 on 31/12/2015. I was informed that it will be installed by LG service person within 48 hours. I called several times to LG customer service and got answer we will send today. But nobody came till now. TV is still unpacked. Please advice what i have to do on this. Thanks, Pramod

I purchased a Refrigerator one year ago and i faced many problems with it. It was Replaced twice but the same problem persisted. At last, it was decided that my money will be refunded back to me but, there is no response from your side since last 4 months. I Contacted your regional head a no. of times but he always gave me Excuses. I am seriously fed up with your Products as well as Services for resolving Customer's Grievances. I request you to resolve my problem as soon as possible.

Hello sir/ madam, My complaint ID- 1202950 This is the second email I am sending across. It has been a very disappointing experience dealing with the LG company. There has been no reply from your end regarding the defective piece (fridge) for which I have paid Rs.25, 000/- . I don't know why do you harass the consumer. Even after the so called repair which involved taping the panel with paper tapes, which is ridiculous, the vegetables are still getting spoilt. I have lost a great deal in this. It is a shame that your Mechanic tells us that thesethings happen which means you give defective pieces to the clients. I honestly advice people not to go in for your products. With all this you are troubling senior citizens which is wrong. I need an answer and will not tolerate this silence from the dealers I.e.Omega stores in Borivli w as well as from ur company. Mr. Francis Moraes