LG Electronics Complaints & Reviews

For repairing split AC I got number of the dealer in jorhat ie RP electronics. my complaint no is RNA[protected]. RP electronics says they will take minimum 6-7 days for repairing whereas we want to get it repaired in 1day where we are ready to take the AC to the workshop and get it back. On calling customer care again they says that they can't help it. Kindly provide the solution and get it repaired in one day. Thanks & Regards

I have raised request regarding my washing machine spin problem on[protected]. And LG engineer obtained me[protected] it is almost 8 days. then he checked issue and suggest me to repair some important spare parts, i agreed him and later he told me it is not to possible to repair at home it will repair at work shop only again i agree with his words.and he picked same from my home on[protected]. Today machine is delivered to me with bad condition. and he did not done the proper work whatever he committed to me. I am totally dis-satisfied with his work. and i found so many scratches on my machine. I request you please be deliverer with good condition as you have taken from my home. Regards Tapan Jena [protected]

I have raised a issue to check the refrigerator on[protected] and they told within 24 hours it will be solved, but not until today (7 Jan) its been solved. Im calling customer care daily and they will drop the call after sometime. The good thing is the product is within warranty and they tell like we should call them on daily basis and check for update. They gave service center numbers in Chennai on our request, but the number will be busy or they won't attend the call. They always say like "supervisors will call back", but they won't. They take things for granted and they literally ignore customers. If the issue is not resolved in next 24hrs, I will move legally.

I am really frustrated with LG Service centers who seem to be unwilling to provide any service to replace my LG Nexus 5 Battery. My phone Battery is damaged and doesnt give more than 15 mins backup. I am trying to reach the LG service centers in Bangalore as well as Mumbai, but neither of them seem to have the replacement available. Everytime they note down my number and promise to get back once the have ordered the battery but i never get a call back. Even when I keep trying I am told that the battery is not available. Its really frustrating and I have been living this way for the last 2 months. Kindly rectify the situation and help me get a battery replacement. Please reach out at +91-[protected]. If you cant reach me, thats because my battery must have died. so pls also email at [protected]@yahoo.co.uk - Sidhyesh

Reminder.3 REMINDER.2 From: firoz [mailto:[protected]@presstoindia.com] Sent: Saturday, January 02, 2016 12:39 PM To: '[protected]@lgindia.com'; '[protected]@lgindia.com'; 'neeta.[protected]@lge.com'; 'soon.[protected]@lge.com' Subject: RE: washing machine problem REMINDER From: firoz [mailto:[protected]@presstoindia.com] Sent: Thursday, December 31, 2015 11:59 AM To: '[protected]@lgindia.com'; '[protected]@lgindia.com'; 'neeta.[protected]@lge.com'; 'soon.[protected]@lge.com' Subject: RE: washing machine problem dear sir/mam Last Sunday 27/12/15 I had purchased front loading washing machine amount 40500/rs .machine same day after evening time installed by your service centre boy. but machine was not working from the same time after installation . i had called service centre. but two time visit technician in my house after sunday but I am not satisfy according to technician knowledge & machine performance because machine work is very poor. machine not taken water for according to cloth & also after completed the washing cycle cloth showing is very dirty technician was present at the same time. Technician was saying I can’t do anything changes in machine & also call has been closed without my signature & feedback why………………………….complaint no.RNA[protected] So I have purchased this machine=40500/-but this machine not working properly. if your company not provide proper machine & proper customer satisfaction that please pull out this machine from my house & refund my full amount immediately. Otherwise I seff pullout machine & send to dealer……………………. This is not a request this is a complaint…in future I can’t rest any l.g washing machine. Please do not take this message lightly. please refund my full amount immediately otherwise I will complaint consumer care court………………. REGARDS FIROJ ANSARI TECHNICAL ASSISTANCE MANAGER -N.C.R PRESSTO - LIVE CLEAN MOB.[protected],[protected]

Hello, This complaint is against my LG smart phone. The problem is with the touch. Phone was complaint and repaired three times under warranty. At the third time when I found it complaint, I asked the customer care to replace my phone, as I lost the trust. If I repaired again it will show again the same complaint, based on the past history. But they are not willing for that, and they promised that they will do something if it found complaint again and convinced me that they have changed the major parts so the same problem will not happen again. It again shown the same complaint, 1.5 month after warranty period. I went to customer care and informed them the situation and about the promise given to me. But they refused every thing stating that now the phone is out of warranty and they can't do anything and the Manager who given the promise is not with them now. Now my phone is with LG customer care service center. Job number - RNA[protected] Kindly advise on the situation. Great thanks, Manesh

Date of purchase - 29 - oct - 2015 Product - lg semi automatic washing machine Dealer name - j.p tv centre, kanpur road, opp. Literacy house, lucknow Amount - rs. 10250/- S. No. - 505nwwh017513 Model no. - p7255r3fa.abgpeil Date if incident - 02 - nov - 2015 Client name - rajesh singh from lg lucknow - contact no[protected] I have purchased the lg semi-automatic washing machine from j.p tv centre, kanpur road, opp. Literacy house, lucknow show room and after 02 days i have found that water leakage has been started from outside the spin tub. Immediately i have called my dealer and logged the complaint in their record and on 01st nov ' 15 mr. Noor mohd from lg lucknow has visited our residence but he was unable to resolve the issue and told us someone from office will called you and very next day on 02nd nov '15 mr. Yogesh kumar gupta (mob # [protected]) and checked the machine and made the video for technical help and told us will call the machine at their service center for resolving the issue. On 3rd nov '15 mr. Shankar from lg lucknow team has picked the machine (job sheet no - rna[protected] for resolving the issue at their service center and returned the same machine on 5th nov '15 with four side tape on wall. Since 5th nov '15 i have contacted so many person in lg lucknow as well as bangalore their call center but no one has interested to listen the customer complaint but till date i am struggling for resolving the my problem but no one from lg is closing the same. Person contacted in lg M/s. J.p tv centre on 1st nov ' 15 Mr. Noor mohd - mob # [protected] on 1st nov ' 15 Mr.. Yogesh kumar - mob # [protected] on 2nd nov '15 Mr. Rajesh singh on 06th dec '15 - contact no[protected] Mr. Vineet from lg call centre on 07th dec '15 Thanks, Kamal saxena Mob # [protected]

Hi I brought TV 42LF6500 on 31/12/2015. I was informed that it will be installed by LG service person within 48 hours. I called several times to LG customer service and got answer we will send today. But nobody came till now. TV is still unpacked. Please advice what i have to do on this. Thanks, Pramod

I purchased a Refrigerator one year ago and i faced many problems with it. It was Replaced twice but the same problem persisted. At last, it was decided that my money will be refunded back to me but, there is no response from your side since last 4 months. I Contacted your regional head a no. of times but he always gave me Excuses. I am seriously fed up with your Products as well as Services for resolving Customer's Grievances. I request you to resolve my problem as soon as possible.

Hello sir/ madam, My complaint ID- 1202950 This is the second email I am sending across. It has been a very disappointing experience dealing with the LG company. There has been no reply from your end regarding the defective piece (fridge) for which I have paid Rs.25, 000/- . I don't know why do you harass the consumer. Even after the so called repair which involved taping the panel with paper tapes, which is ridiculous, the vegetables are still getting spoilt. I have lost a great deal in this. It is a shame that your Mechanic tells us that thesethings happen which means you give defective pieces to the clients. I honestly advice people not to go in for your products. With all this you are troubling senior citizens which is wrong. I need an answer and will not tolerate this silence from the dealers I.e.Omega stores in Borivli w as well as from ur company. Mr. Francis Moraes

I, R. K. M. Srivastava, resident of D-15, Ashiyana Nagar Phase-II, Ram Nagari, Patna-25, purchased a LED, TV of L.G. Electronic make, which become faulty after two years. A complaint was registered on toll free L.G. Electronic with Complaint No. RNA[protected] on 11.12.2015. I requested for repairing of faulty part and is agree to pay the cost of repairing if the faulty component is not under warranty but the service centre of LG electronic is not repairing my faulty LED TV. I repeatedly requested to customer care centre of L.G. Electronics for repair of my T.V. but it appears that my request for repairing of my LED, T.V. is of no use for them. It is requested for early repair of my LED, TV of aforesaid model.

Hi, I have brought a mobile on 14/06/2015 to LG G4 worth Rs.48000/- that time i get a problem on that mobile again i got a Re-purchase Letter (which is buy any brand mobile to Poorvika any branch ) from LG service center. Again i brought new LG G4 with your staff suggestion on 18/06/2015 that day its self mobile working better but unfortunately mobile got a problem to shutdown i contact LG service center on 21/12/2015 that day they told me it problem on mother board so you have to wait on 30/12/2015 we will provide Re-purchase Letter (which is buy any brand mobile to Poorvika any branch ) then i got letter on the same day. Again i visit your poorvika branch to kumanan chavadi which is near to my work station place . their people give better respect to me, i told my issue then they told me " we have to verify higher manager then only we can help you sir " then i decide two module to that budget told their people they said once "we got a approval then we came and deliver your home sir" ( LG - G4 and Samsung J2 with that budget ) after they get a approval and they are delivered those model mobiles. again i get a problem on (LG - G4) to Wi Fi and Bluetooth I am informed (01/01/2016) your people they told me "sir today LG service center on Leave so wait till monday" then i said ok, but today 02/01/2016 i get a call from your poorvika staff (Mobile No.[protected]) they are verified me this purchase, i am Informed my purchase details and problem he is told me you have to visit nearest LG service center they give the service again i told why i have to go for this i cant visit your people need serve this he said ok sir" same day evening two people came to my home they ask all my purchased mobile with boxes and bills, I said "why should i have to give you, J2 mobile i given gift to my spouse on other mobile LG-G4 only problem if replace or refund my money" then they are told sorry sir you have to visit last your purchase branch only to brought a new mobiles and return the mobiles, this is the way your people are serving me, I need a solution on that and new mobile on the same budget LG (This Message share to LG customer care and consumer complaint)

I purchased a LG washing machine which started some trouble recently. when I raised a complaint after couple of weeks one service guy came and said your motor need to be replaced. Then In waited a week, 2 weeks, no response. Then I called them and enquired. Every time they will give some service center number but no one will pick the phone. hell with your service LG!

Comp no 90418. Complaint raised on 17/12. One guy from ace machinery services came and said mother board complaint, next day they took the washing machine too. After few days it was returned..but it was just the delivery guy..who knew nothing about it. The machine is still not working. In aa day at least 10 times we call the answer is we are near your house and will be coming. No one has come and checked yet, neither called to tell us what's the pblm..very disappointed and worst service seen so far.to customer care I also told will raise a complaint in consumer forum. To which the reply please do raise. Pls if some is concerned please contact [protected] Muneer

FRIDGE BUYING DATE : 20.03.12 MODEL:285FEG5 MODEL SL NO: 201PRVK002727 Defect : DOOR HINGE BROKEN FROM BOTTOM Service Request dated 29.12.15 RNA[protected] Service engineer visited on 31st Dec-15 and declared as non repairable defect and advised for door replacement. When contacted to service centre & area manager he suggested for buying a new refrigerator against company's depreciation policy as replacement of part is not possible because company discontinued the production of this model. My fridge has total 5 years of compressor warranty before this warranty expires company has to ensure availability of other working spares of the model. Depreciation policy offered to me is not cost effective & will burden me amounting @ Rs.25000 for the utility which I was having with failed refrigerator please help me out to get it repaired/replaced by LG services. Regards.

I have made a complaint in 17th Jan 2015 complaint no: RNA[protected] on the non functionality of the oven the service mam came and said that the parts need t be ordered and charged around 250 rs for checkup and later called and mentioned that the part is not available and to check us with the local spares person, whenever i tried reaching they wont pickup the call, and i got a message that part pending re allotted and again i registered the complain on 19th Dec 2015 complain no: RNA[protected], the service man again checked and said that the parts need to ordered and would take time as it is a high end product, they closed the complaint saying the customer cannot be contacted by giving a missed call on my mobile on 27th Dec 2015, i immediately called and complained on the same they registered a new complaint RNA[protected] is given to koteshwar rao he neither called or contacted and i got a message stating the complaint is closed stating discontinued part on 1st Jan 2016, i dont understand if LG high end products are to be trusted or not or they dont have spares for high end products. and to mention the make of the oven is 2012 if they cant have a spare part of a 3 year old high end model is it worth buying LG products Regards, Srikanth

Dear Sir/ Madam, I had made a purchase of a fridge bearing the model no. LG FRIDGE FF GL M302RPZL APZZEBN GLM302RPZL APZZEBN from the Omega Electronics store in Borivli W, Mumbai on the[protected]. The fridge was delivered on the same day in the evening. The next day when we began operating the fridge, we noticed that the vegetables in the veg compartment had become stony hard (Brinjal) and some like tomatoes had become soft and spoilt. Secondly even those items which were pushed behind would become like ice. The mechanic was called and he altered the temperature and went back stating give it some time it will be okay. The next month the same story follows. The mechanic comes again. In this way listening to the mechanics which were sent by the LG company we continued for 6 months, thinking since it is a branded company, probably we give it time. Then on the 29th of December, we went personally and spoke to the concerned person in Omega stores- Ms Bella and she reassured us that a mechanic will be sent immediately, and also added that the piece cannot be exchanged. The mechanic (Mr. Raj) came and then he says there is some lose connection in the REFRIGERATOR COMPARTMENT TEMPERATURE CONTROL- AS THE FUNCTIONING WAS ERRATIC and conveniently taped it with paper tapes WITHOUT EXPLAINING TO US WHAT THE PROBLEM IS. This is absolutely unprofessional. Though we raised our voices and told him that this is a defective piece since we ARE FACING THIS PROBLEM SINCE DAY 1, HE JUST PASSED IT OFF SAYING THAT THERE IS NO PROBLEM THIS HAPPENS AND INFORM ME AFTER 3-4 DAYS. How can the temperature control system fail in a new fridge, the only way I see it, is that the piece is defective. How can the management be so negligent. I, the consumer is at a loss, firstly I lost financially with the food items getting spoilt and now the main part in the fridge is stuck with paper tapes and thermocol to fill in the gap. Mind you this is a brand new fridge. I am really unsatisfied with the branded LG product and moreover with your services. You cannot fool the consumer. This will continue till the time the warranty period is over and then I will again have to pay for the part or for the repair. Why do I need to face the brunt of the defective fridge after paying 25, 000/- ALREADY FOR THE FRIDGE? Either refund me the money back as I am not going to tolerate a defective piece, or kindly exchange the fridge and deliver a new piece. I want the company to look into the matter at the earliest and take the necessary action. If not I will forward this to the higher authorities. I look forward to the reply. Rgds, Mr. Francis Moraes

Dear sir mam we have ordered LG TV order no. 26905740 in which you have given installation inclusive installation person from LG came and created the mess in my TV black patches are coming his name is Sanjay [protected] from lg .he made my first hand TV immediately second hand. Lets us know concern person that who will bear this problem and how this problem will solved at my end and to whom we have to coordinate. i am sending this mail to all of you for our consideration. That you came to know at consumers end this sort of problem happened. Due to this stupid installation person. LG senior manager at Bikaner [protected]@yahoo.com ([protected]) please do the need full. and how you can helps us ultimately we are in soup.we have buyed this product through infibeam. Thanx Saurabh jhawar [protected]/

On 23rd August we had raised complaint of sparking in our LG microwave oven. Refer. RNA[protected] Service Engineer had visited twice and recommended to replace the cavity and the estimate of repairs was given as @ 2000 Rs. We have then agreed to get the repairs done. On 30th September we got mail from Mr. Pravin Thakare about pictures of damage and also the estimate of 5317 Rs. In none of the visits by service engineer, damage or burning of door was mentioned. There was no documentation done for the service visits, problems identified and the recommendations. This is a normal practice to make visit report and get a sign of consumer. We had requested for service report but it was not given. The microwave was intentionally damaged for excess repairs cost from consumers. Door and cavity are badly damaged and we are left with no choice but to scrap the microwave. We are looking forward for support from you. The said microwave is kept in as received condition including the stain marks crated by service personnel.

I have purchased A TV LG LED 42" spending Rs 52, 000 two months back, But in Chennai flood in ramapuram, I have lost my TV Remote, COMPLAINT REGISTERED - RNA[protected] about a month till now remote is not provided & I have ready to pay the cost, but no response from the service centres,[protected], 86 also [protected] not picked the call, VERY WORST RESPONSE... LG SHOULD TAKE CARE THE SERVICE OR THIS BRAND WILL DIE SOON...IN MARKET. regards jestinsamson [protected]