LG Electronics Complaints & Reviews

We purchased 32inch LCD LG on 29/11/2009 with product details given below.
Model number: 32LH35FRCTR Serial number: 910LTFJ002683
Last week we had problem with LCD (Only sound with no Picture) and lodged complaint with customer support dated 21/11/2015 (Ref: RNA[protected] and the technician named Brijpal visited our place.

I was surprised and shocked with the response from your technician regarding the problem. Initially we were told that some part is damaged and he will arrange for the same but after couple of days we were told that part cannot be arranged since the model has been discontinued and you have replace your LCD with the new one.

It is really surprising that with the brand like LG, how one can expect such response. Infact we bought LCD for Rs 30000.00 keeping in mind the reputation of LG and how can you expect that we will simply replace it with none of our fault. In case you have discontinued the product so you should atleast keep the spares in your inventory or provide replacement and charge the cost of the spare. How can you expect customer to suffer just because of your technology advancements. It’s not just Rs 100 or 200 but its question of Rs 30000.00. We never faced such issues with any other brand in the past. This is something you have to take care with utmost sincerity and you cannot simply give such response of replacing LCD and getting out of the situation. I am really hurt and don’t want to suffer just because of your inventory problems. Kindly look into this issue and advice appropriate solution since i am not interested to replace the set just because of the conditions that is no way concerned to me. This excuse cannot be expected with the big brand like LG since you spend crores in advertisement and you don’t keep the spares for the product that gets 6 year old. It’s really pathetic for a brand like LG? I am looking forward to early solution from your end.

Sumit Bhatia
[protected]

The control panel of two year old microwave oven product with extended warranty is not working . Technical support person took the pannel three months back for replacementrof the same. Now since the spare is not availableavailable theythey want to replacereplace the oven with depreciation as it was in anc. What is the annual depreciation for twotwo year old product.

Hi, There are several instances (approx 4-5 times) in a gap of few months when the service person confirmed that its an issue with the magnetron and hence magnetron has been replaced due to non-heating. Last time when it was replaced i.e. the 4th time, the service person said there won't be any issue. It was working for 1 week after which I was outstation for a couple of months. Now when am back to Bangalore and started using the microwave oven, after 15 days, the same issue has occurred i.e. non-heating. In 1 year magnetron has been replaced 5 times which highlights that either defective products are been installed or the service person is highly inefficient. They are only interested in charging for the product & service tax. As discussed with the LG service person, the issue is once again with the magnetron. Instead of replacing the magnetron free of cost without any further service charges, and apologizing for the mistake from the LG Customer service person, the issue was closed. Am not going to pay for the negligence of the service person who has replaced the magnetron 4-5 times. In fact, I would demand a return of the service tax paid so far.

We had purchased a washing machine in 2008 that had a 5 year warranty. A couple of weeks ago, the washing machine stopped working and we had called customer care for an enquirer. An individual in charge visited our home and said that one part(the display panel) was not functional and by replacing it, the machine would work again. We asked him to do the same and we would bear the costs but we were informed that the particular part was not manufactured anymore. We called customer care and were transferred 3-4 times to higher-ups after which the manager of some sort rudely told us there was nothing that could be done.

Washing Machine Model Number - WD[protected]CDP

Hi I have always been a loyal customer towards LG products and am currently using several of its products. I had purchased 3d tv 42LW5700 3 years back with an expectation of firm product quality service. This expectation could not last long as my TV, which has not even completed 4000 hours on record, has fragmented lines on the display. While purchasing the product I was assured of average 20, 000 hours lifespan of this TV. Not to mention the fact that I have spent a whopping INR 86K for purchasing this product and now it is of 0 value to me. After contacting the service centre my worries were elevated as they gave me a quotation of INR 40K for the screen and service. I feel cheated at the moment with this ruthless response from LG service team. If this is the product quality being served to the most loyal customers, it is not worth. As of now I want my TV problem to be rectified earliest possible else I shall be most willing to approach consumer forum for the same. S.Wajid

I bought this LG AC in 2010 for Rs. 18990 and I have opted for AMC. My current AMC is valid till 10th April 2017. Two weeks Back my AC cooling was not proper and I raised a service request. To my Horror i have been told by the service people of LG that the Condenser of the AC needs to be replaced and there is no spare parts available for my model. The service people told me that they will provide me around Rs 6400. and i will be forced to bye another LG AC minus Rs. 6400 and they will not give this Rs . 6400 in cash or check to buy another AC of different brand. I have paid around Rs. 15500 till now for the AMC so for in the last five years. I feel cheated. Also with little more money above the Rs. 15500 i could have bought another Brand new AC. AMC offered by companies like LG is just a way of looting the people and not providing proper service. I sincerely recommend people not to buy AMC for any of their electric goods in india since it is useless and waste of your money.

Dear LG Team, With a remarkable pathetic quality of products and service, on what moral grounds has LG started campaign of OUR INNOVATION YOUR TRUST? Trust, that LG will siphon your hard earned money once you own one of its products. THANK YOU. I committed a mistake in July 2013 of owning a LG Refrigerator (Model No - GL-278PNG4.APGZEBN) and I am indeed sorry for it. I never knew LG would make me pay for my mistake so severely. They say “Experience is the hardest kind of teacher” and LG made sure people like me who get carried away by brands need to be reprimanded in a similar manner. I learnt that the life of LG refrigerator is 2 years (I wonder they call it consumer DURABLE) and quality of service is unquestionable. The refrigerator I bought worked well (or at least appeared to) for exactly 2 years (I believe that’s the exact time extended warranty is valid). I realised one day that it is not cooling well. I complained to customer care (Complain No - RNA[protected] and they were very courteous to attend my complain. LG technicians came over and with just a look at fridge they said that filter is not functioning well and gas has leaked away. When I asked reason for the same they told me that the company fitted filters are screw fitted and hence this happens, we are now going to weld the new filter which will take care of the issue. Not having much technical knowledge about the fridge, I just agreed on what they explained to me and paid the amount they asked. I am attaching below the condition of the fridge, the faulty filter and job sheet of the job done. Exactly after 4 months, my refrigerator developed similar problem. When the technician came back and opened the fridge, the fridge was exactly in the same conditions as it was 4 months back (Complain No. RNA[protected] They just had a cursory look and said that the leak must be form somewhere else and it will need to be sent back to service centre for identification. I wondered that 4months back when exactly similar problem occurred they were very confident in telling me that it was from screw of filter and now they are simply expressing their incapability to understand the problem. Unapologetic and unsympathetic, they simply told me that you will have to bear all the transportation charges and cost of repairs thereafter. Frustrated by their attitude, when I asked them to connect me to their senior, they connected me to PAWAN ARYA, Service Head Delhi. Mr. Pawan was hardly concerned over the quality of the product or the service and was inclined towards payments of charges. Instead of expressing concern to the repeated problems I am facing, he simple told me “Electronics hai, fault to kabhi bhi ho sakta hai (It’s an electronic item, can be faulty anytime)”. I realised then that whether you buy a local electronic item or a well dressed brand like LG, once you own them they all are the same, then why consumers are made to pay so much more for a brand. To add on, when I wrote ‘dissatisfied’, which I am, in comment section of the job sheet, they simply told me how will they carry on the further procedure of taking the fridge to Service centre if I am expressing my dissatisfaction. I must applaud the business strategy of LG of making money out of existing customers. What better way than giving faulty service and re-services. And the simple statement with a smile will remain that “Sir it is an electronic item, can develop fault anytime”. With no clear applicable warranty over service they can twist the company policies as per their likes as the invoice doesn’t mention any service warranty. I was earlier told the service warranty is for six months and now they say the company policy is 3 months but nothing is mentioned nowhere. I earlier had a misconception that one must buy consumer brands with robust after-sales services, but, my recent experience speaks otherwise. I know no one from LG will even bother to go through my complaint as they are too busy THANKING INDIA for their healthy cash reserves. Dikins Dikins.[protected]@gmail.com [protected]

Dear LG, I was puchased as said washing machine FA8068NDP on 29/10/2012, upto last week run without any issues after that we have faced motor not running problem. After that the same has been complaint registered and customer service person was came inspected and informed that due to mother failure the problem was caused.Also they told that the replacing product cost will be Rs.6000. Actually in my home all my home appliance are LG products only like AC, Fridge&TV since five years but not even any problem faced except this washing machine. Infact my friends was told me that dont buy LG washing macine and go with IFB, but i was belived your product only till now. Also the reaparing cost also very high, hence i request you to pl consider my mail and do the needful with FOC or atleast minimum charge which is very helping us pl. Expecting your positive reply. Thanks & Regards, T.Senthil Kumar [protected]

Very dissatisfied and dissapointed for having purchased a lg led tv, some major problem within months of purchase, service people not responding properly, more than 4 days, the problem as not been attended yet. i think i chose the wrong brand and made a mistake. kindly repair the tv asap, or replace with a new one because i will constantly feel bad whenever i see the repaired television. and moreover there is no direct no to compain and some call centre guy is attending the call and responding insanely. LG has given direct email id to pres and media to communicate regarding advertisement, corporate communication etc, but does not even provide an email id to hear customers problem. Vishnu [protected]

On 23rd June, 2011, we have purchased 13 LG Air conditioner from your local dealer Madhura, air conditioner & Refrigeration, Vaiduwadi, Hadapsar, Pune. All 13 sets were installed in our office known as Pushpganga Ventures, Office No.501, San Mahu complex, 5, Bund Garden Road, Pune.
Since the installation to August, 2015 normally these 13 sets of Air conditioner worked in normal condition but at the end of August and starting of...

I purchase a refrigerator (LG REF215L GL D2) on 5/11/15 but the product which i received is badly damaged from that day to till date i dint getting any replies or message so i want to look into this matter other wise I will file a case against Reliance Retail Limited

I am facing many issues with LG water purifier. Service executive says water quality is poor. Since the water quality is poor, I have invested 23000 on this water purifier otherwise I would have bought some other brand with lesser price. More over your installation engineer will test the water quality before installation. If they would have told either I would have cancelled that instantly otherwise I would have gone to better product from LG itself. Now it is not my mistake. My water purifier will not run more than one month after service. Now the warranty period is also over and spending around 5000 per month for servicing is not worth. Also I am staying in remote location and every time it is difficult for me to raise complaints like this. My LG water purifier is idle since more than 6 months because of more maintenance charges. And I don't believe in AMC because all filters gets replaced only once in an year. And I am sure I need replace more often which is an additional expenditure from my pocket.
Saying this, I have decided to go for last option, I would like to return this product. Please refund the amount by deducting the money considering the usage and product condition. I agree to the company norms.

Hi There, I bought an LG fridge 11 months back and it is actually not working...I have raised complaints and technicians have visited Rk fix it twice and they say everything is fixed and it wud work fine...but the situation is the same...looks like the technicians or really incapable and LG doesn't support its customers...this is the first Time I have gone for a LG product and this will be the last I have done this mistake...

CEO and other Senior Members of LG Electronics India Private Limited. I am really feeling harassed by the way lg is not concerned and not doing anything to my problem. ...no senior engineer has been sent to me for side by side refrigerator. ...it's still not working properly. ..no cooling melted ice. ...very bad... ..the supervisor makes false promises ... Are these indications forcing me to take this issue with seniors or consumer court...no bill sent to me for the cooling grill Please contact me asap Monica hans [protected]@ymail.com. [protected] Complaint number RNA[protected] RNA[protected]

I have bought led television model ogled television 42LV3730 on 23.04.2011from Adishwar for Rs.64990. On 16.10.2015 it stopped the working, and I complained the lg service centre vide complaint no.RNA/[protected]. Service person attended next day some part damaged and no more available and you buy another tv after discussion I approached Surendra babu who is Bangalore in charger mobile no.[protected] he talking several time and he disappeared. Then I went to the adishwar several time not helping and telling that 15 percent cost will be refunded if you agree. Now I want my tv repair or exchange. John [protected]

I bought a new LG fridge from showroom costing Rs 84, 000. It has been a week now but no one has come for Demo or installations. One person who came for five minutes left saying he needs more water tube for installation.Now he doesnt pik the phone niether the showroom guys pik up d phone..!! Very poor customer support from such a Branded company like LG..!!

Really disappointed from this biggest brand name LG, , , I bought a LED TV 22inch on 2nd Feb in 2014 along with 1 year warranty which was useless for me. Yesterday I was watching TV and suddenly the display became black, only sound was coming. I restarted it and after 5 mins same thing happened. I called up LG customer care department and told them about the problem. He said that, Sir your product is out of warranty, so now you will have to pay our service charges Rs 400 & Tax + damage charges (if found) and if you do not repair your product then you’ll have to pay 250 + tax, After this CC Executive registered a complaint and gave me the complaint number…I agreed to pay the same Next day their technical team visited at my residence and after inspection of product they said, Sir! There is fault in your product’s panel, so if you really want to get it repaired then you will be changed for Rs 7000 with our service charges 400 + tax ( Aprx – 8000k ). I refused and only paid 250 + tax them (Total – Rs 285 and received nothing). Here my concern is, in only 1 & half years product got damaged on which I spent Rs 12500 and got nothing from it and wasted my money. Seriously, I am continuously thinking that what should I do now? I lost my money and belief in LG. You gave me 1 year warranty and that’s exactly the period in which your product was live and after expiring the validity product got tired…hehe.. So according to the equation, if I go with the procedure, I’ll have to pay 8000k (repairing charges) and I have already spent Rs 12500 on it. It becomes total around 20, 000…Should I really pay this repairing amount? LG – Life’s Good…………..Good For Nothing… Last mistake I did and will never ever recommend this brand for any product to any person…. Thank You Danish Saifi [protected]

This is to inform you that our 4 year old microwave oven of Model No : MC7840 UL is having a complaint in the front touch panel ( Some buttons are not working when pressed). The Service center guy told us that the model has stopped producing the front touch panels for this model. And also told that the entire oven is totally a scrap material as of today because of that. It is very disappointing to know that LG, whose products is famous for its after sales service and quick repair of its products is giving such hardships to its customer. A high- end microwave oven which is only 4 years old and in proper single - hand use condition and having only a small touch panel button press issue - but it reduces the entire equipment to be of no value and we would not even get a exchange value for the product in case we want to buy a new one. Kindly give me any alternative solution to my problem or if its parts are available anywhere, do let us know. We would hope for some positive solution from you to our problem mentioned above. jayagopal Mobile No.[protected] jamshedpur.

I brought my lg g2 d802 (32 gb) in 9/03/2015. since 6 months, my mobile continuously heated when i am charging or browsing. since 4 month i am visiting lg customer care service centre in punjagutta, hyderabad. they are saying need to change processor but there is no stock. i am visiting frequently but they are saying every time the same answer that lg g2 d802 (32 gb) processor not available and also customer care service response is very bad. so solve this problem as soon as possible.

I purchased LG Fridge of 335 litres on 30.03.15 vide Invoice no 3505 issued by Shri Silver Enterprises, Vadodara, Model no GL-D3725HSL s.no 503PRUP502366. This fridge is still under warranty. It started giving trouble in April 2015 such as vegetable stores started damaged, ice deposited on them and turned black to be thrown out. Technicians visited twice but could not repair saying it has to be opened & repaired. Since than nothing has happened. Initially I had problems with the dealer as he did not have qualified person to explain various features of the fridge, sub standard owner's manual, no demo at the time of delivery.