LG Electronics Complaints & Reviews

My air conditioner did not work for 2 months after installation. LG did nothing. Now I registered a service #RNA[protected]. No action either. Everything I call customer care they give me a new managers number to call. Is that how you handle customer service. I've contacted Dhananjay Kumar and Ruchi Kumari who are your managers but they have not even cared to call back. My worst experience with any company. Real shameful. And their website for escalations does not work. That should tell you how unethical LG is.

I have purchased LG LED TV 42 Inch, with a high money and I feel very sad now. After the completion of just 1 year, I could see 2 back lights visible on the center screen, and its completely manufacture defect and faulty device sold from LG. I have contacted customer care and he has sent a executive to home, after a quick look on screen, he told me it would be a panel issue and it will need to replace and it will cost 75% of the actual price.[Executive charged me RS 280 for just visiting my home and check this :( ] I feel very sad and I never go for any product from LG or suggest this worst Brand to any one. Unfortunately I just purchased a Refrigerator from LG. Worst product I ever seen and completely loss of money, I lost above 50000RS just one year :(

I have purchased the subject mobile phone on 5th March 2015 from Ranchi (Jharkhand). The mobile was working fine till July 2015. There was some problem with LCD and charging unit of the mobile and hence was take to LG Service Centre at Nehru Place, New Delhi. They told me that the damage to charging unit and LCD is not warrantable. I argued with Service Centre people that this mobile is under warranty period and then also they are asking money for repairs. They informed that this cannot be done under warranty since the mobile is an obsolete set. I argued that why such set was sold when it became obsolete. However, as I was in urgent need of the mobile, without which I was totally handicapped, I asked them to repair my mobile set. For this they charged me Rs. 1960/-, copy of bill attached. Now the LCD is once again giving problem and for this I visited LG Service Centre at Ranchi and asked them to repair the same under warranty which they refused sighting the reason that LG HQ is not giving permission.

I had purchased two led tv of lg in january 2015 from online site flipkart. This product contains 1 year warranty / free demo/ free wall installation upto one year. I took wall installation in febuary last week on one led, for 2nd led i asked lg that can i take it later???? lg replied- its free upto one year, you can take it any time during one year. Now i called them in december 1st week, i was shocked to listen that the online purchase service is chargable. I asked them how can you do it, i mean how you can change the rule for older customer. They said sir we dont know any thing, if you have any issue, mail your complaint via our site. I searched their mail id, but again shocked, there is no mail id any where, the only way to communicate is feed back or call customer care. Still i mailed my query, again shocked i mailed them on 07-12-15, i did not get any reply from there, after one week i called them, they said that mail us again. No one was taking any responsiblity, i said that i need that letter/mail/notification where you have applied this rule. Again no response, even customer care executive has promised me three times about call back. But again its lg, no call back, no sollution, no mail, no response. I have some call recording & mails..

Bought LG Fridge Side by Side Door GC B207GLQV October 2014 From Kohinoor Televideo Pvt Ltd Mumbai Malad Link Road West Branch Registered my 1 st complaint within Warranty period to LG Customer Care. Since then They have changed each and every part of my fridge which is a BRAND NEW FRIDGE. But still they didnt figure it out what is the fault. This process took Frustrating almost 2 months but there is no solution. Finally I realized that it is defective pc. and I went back to the store and told them for replacement, Now it has been 3 months and still I have not got the solution. Kohinoor Stores states that it depends on the LG Company and they took there hands away. Mr. Parag Sharma M-[protected] (Area Sales Manager LG) Every day he gives False commitment that tomorrow your fridge will come Tomorrow tomorrow. its been almost 3 months, and still there is no solution. Today also I called them and they say it will be delivered today. This is really frustrating and I have given them Enough time for the solution. Here are the details for the complaints. RNA[protected] RNA[protected] RNA[protected] RNA[protected] and still daily calling process, visiting stores for solution is going on which is very frustrating and disturbing, I and my family is really suffering a lot.

This is with regards to my 1.5 ton LG split ac which is at LG service center (in Mumbai) for repair since 5th October 2015. Recently, the AC cooling had reduced and on 3rd Oct 2015 I registered a complaint via customer care.(RNA[protected], after inspection the LG technician said that the condenser is damaged, hence there is gas leakage.Further on 5th Oct 2015, the AC reached LG service center and after constant followup from my end, I was informed on 10.10.2015, by Mr. Bhagwan that the part has been ordered and will be available in 2 days.On 12.10.15 I was told that the part is not available hence a copper condenser has to be assembled into the unit via some other vendor.After discussion for some dats, the service center guy asked me to share the invoice copy so that a solution can be found. As per the retail invoice with me the purchase date is 23rd April 2012 but as per Mr. Vaibhav and Mr. Mohit (from LG BPO) the purchase date is 2011 and manufacturing year is 2010. LG back office team has derived these dates from the serial number.As a lay-man I do not understand how to find manufacturing date from the serial number. I also do not know how they have arrived @ the depreciated value of INR 9, 275/-. Would appreciate if someone explain this to me.Mr.Vaibhav does not even have the courtesy to explain the calculations to me. I have full rights to know how are you evaluating my product? Then during Diwali, Mr.Vaibhav offered to refund my money, hence I agreed.Now Vaibhav says that I have to buy an LG product, only then the money will be refunded.After more than 2 months of such PATHETIC experience, I donot wish to buy any LG product in future.I have informed Mr.Vaibhav, I will not accept buy-back option as there is a possibility that I may face similiar issues again in future.I donot wish to undergo such mental trauma again. After that, there is no response from any person from LG. My advice to everyone would be NEVER buy LG. Prasad Prabhu [protected]

I bought an Inverter AC (the best and costliest) as recommended by the dealer in Apr 2015. The installation persons from LG came in and installed the product and went away. I noticed that the AC is not cooling. I called up the dealer, they came back and said it was not working as my electric connections were improper (even though 4 other ACs were working in the same house). I bought and replaced electric connections spending 5000 rupees on wire alone. NO improvement AC did not work and still the LG service says it's a problem with my electric connection. After 3 months (most of the summer spent in heat), I noticed that there was a card affixed on the outdoor unit with clear words "PLEASE REMOVE DURING INSTALLATION". I removed the card and AC started cooling. I tried to tell LG and the service person that it was their mistake which made me stay in heat all summer after spending 53, 000 rupees on their AC. But LG did not care and the service person told me he did not care if ai complained to LG. I would request everyone to be careful while buying LG products. Looks like they do not care about customer satisfaction.

I have purchased a Micro Wave in 23.02.2013. Model No. MH2548QPS. Sr Number : The Glass Tray & Rotating Ring is damaged and I wanted a replacement/ new parts under payment. I have booked a complain through your support center.( RNA[protected] dated 8th Aug 2015. ) The service guy visited and closed the Request with Reason : Discontinued Part. I am surprised to see this with in 2.5 year of purchase how a product parts can be discontinued. Service has been handled by Soumyajit Das ([protected]) After that I have Sent a Msg to customer support on 16-Aug-2015 through https://www.lg.com/in/support/message-customer-support I got a call From Mr. Manoj ( [protected]) who first tried to convince me that Parts is discontinued. When I cross question him, He offered me to Get a New LG Microwave with 40% discount( From MRP ). I thought let's don't fight back and accept. He asked me to choose a product and let him know. It will take 7-10 days for the shipment as it requires paper work. After that, More surprisingly There is no More email communication from Customer Care also. I need a immediate Remedy of the situation with a Parts/Or replacement immediately. I still don't understand how a product parts got discontinued with 2.5 years and customers are forced to buy an another product.

Purchased LG LCD which cost me 34000/- in NOVEMBER, 2009. I registered complaint(RNA[protected] DATED 12/12/15 that LCD is not working but company is not repairing it by saying that particular part is Discontinued by company & closed the service request. Please arrange part & repair my LCD because not a spend long time to purchase LCD only 6 years. if company not provide parts in less than 10 years customer why purchase Branded product & spend in high cost. Please look into this matter & repair my LCD immediately.

I had requested for repair of my home theatre dvd system on 11th of dec. 2015. The service technician turned up and on checking found that lens head is faulty. So he said he would have it replaced on the 12th or 14th but he could not obtain the part. After waiting for 4 days he showed up on the 16th wednesday and came with a defective lens head. How is this possible with an established reputed company like lg. I cannot understand. There is no importance given to time and the service is unacceptable. No body in the service repair section is accountable and my impression is that no one gives a dam. Since he ended up with a defective part, he promised he could get a good piece on thursday the 17th of dec. But since i was not going to be at home, i told him to come on friday the 18th. Upon checking was told that he could not come as he does not have the part. Spoke to madam chitra rane at your andheri east sakinaka centre and as per her the part has just been requestioned today from noida. What crap is this. Are you not committed to deliver. Is any one accountable for service. Being a person who worked overseas, i myself had the privelege to use lg long ago much before lg ever made it to india but i got good service in which ever country i was posted. But sorry to say lg is in a mess out here in india.

I have made a service complaint of my front loading washing machine for higher noise at dryier level working and otherwise it was in excellent working condition. The complaint under ref no RNA[protected] was attended by their technician at doorstep and conveyed that the bearing alone is to be changed and it will cost me Rs 2000 plus and had to be taken to to service station. They have taken it away after three weeks because of chennai floods.Somebody called me from service station and told that they can change the bearings along with the drum only & it will cost Rs5500.I said no to that and insisted for bearing change alone as it has no other problems and if necessary will go for a new one.At this they were very arrogant and said they will return it. I have contacted their CCS and they suggested a service ref no RNA[protected] and promised that it will be done under a special flood related free service with 50% charge on components. I had agreed to that. Yesterday I got a message that the compliant is a duplication and is cancelled.Today theirservice department at Chennai called me and said, "we cannot repair your washing machine and will return".I think this action of them calls for escalation of the issue and definitely require remedial steps. Your immediate action is solicited to redress hapless clients.Also take care not to spoil their brand name because of a few arrogant employees. Awaiting your immediate reply. Regards Radhakrishnan

LG Electronics being a good company in terms of products and services. We have purchased LG LED 32LN5120 vide Invoice number LG-0066 dated 8th April 2014 from Guman Furniture And Electronics, 61 Mansarovar colony, Kalwar Road, Jhotwara, Jaipur 302012 for Rs 26500 believing that LG Electronics is the best in Electronics segment. On dated we have reported to LG customer support service that we are facing audio-visual problem in our above mentioned set. Customer service agent attented us and reported that screen panel need to be replaced as it is not repairable costing Rs14000. Sir, we belong to a middle class family and purchased the above set after savings of years. Please look into the matter and do the needful so that the same can be replaced to us free of cost. Thanking you, Sanjay Nandwana

This is with regards to my 1.5 ton LG split ac which is at LG service center (in Mumbai) for repair since 5th October 2015. Recently, the AC cooling had reduced and on 3rd Oct 2015 I registered a complaint via customer care.(RNA[protected], after inspection the LG technician said that the condenser is damaged, hence there is gas leakage.Further on 5th Oct 2015, the AC reached LG service center and after constant followup from my end, I was informed on 10.10.2015, by Mr. Bhagwan that the part has been ordered and will be available in 2 days.On 12.10.15 I was told that the part is not available hence a copper condenser has to be assembled into the unit via some other vendor.After discussion for some dats, the service center guy asked me to share the invoice copy so that a solution can be found. As per the retail invoice with me the purchase date is 23rd April 2012 but as per Mr. Vaibhav and Mr. Mohit (from LG BPO) the purchase date is 2011 and manufacturing year is 2010. LG back office team has derived these dates from the serial number.As a lay-man I do not understand how to find manufacturing date from the serial number. I also do not know how they have arrived @ the depreciated value of INR 9, 275/-. Would appreciate if someone explain this to me.Mr.Vaibhav does not even have the courtesy to explain the calculations to me. I have full rights to know how are you evaluating my product? Then during Diwali, Mr.Vaibhav offered to refund my money, hence I agreed.Now Vaibhav says that I have to buy an LG product, only then the money will be refunded.After more than 2 months of such PATHETIC experience, I donot wish to buy any LG product in future. After that, there is no response from any person from LG. My advice to everyone would be NEVER buy LG.

Bought LG TV 32LN5650 model on 28-Feb-2014 Now after turn on the screen showing blank Technician from LG visited and checked said LED panel needs to change Given estimated cost as 11600/- Rs to replace the LED panel Product Quality is very poor (in 22 months it got failed not working )

I wish to express my dis satisfaction for having been cheated with a faulty product. There is profuse water leakage beneath the chiller tray. The service center wanted to apply double sided tape over the sponge for sealing the gap in water outlet. I have requested for a product replacement as water is presently seeping inside the refrigerator body and I don't want to end up with a product which will malfunction/ breakdown for sure. I have been a loyal LG customer for the last 15 years where I owned a LG Refrigerator prior to this besides my colour television. I even have a LG washing machine, LED TV & Refrigerator at my parents home. Having to choose between this Regrigerator & Hitachi R-WB480PND2-(GBK) 456 L, I chose LG because of my past good experience including service. Did request LG personnel for considering this long association & replace the product. Regards Shashikant Mandal M-[protected]

I am complaining from last one month but till now i had nt recieve service..and my product is still in a warranty
Bt when i contact they say i have to pay for it..and from last one month my product is off its not being utilised..i had paid for my convenient bt it had become headache..the man of thsi servicecenter misbehave while talking they dnt knw to talk to girls also
I am very disappinted with lg service

I have Purchased one Godrej Fridge RT EON 311 PD 4.3 from PAI INTERNATIONAL UDUPI on 29 Nov 2015 Bill No UDU19133. The dealer has delivered the fridge on 30th Nov. On arrival of Service person for Demo it is noticed that the Fridge is not working and display and control system are in dead condition. The service person has try to repair the new fridge by opening the fridge several times and failed to repair the same till 15th of Dec. Although it is manufacturing defect the Pai International Udupi has not responded in any manner or not replaced the Fridge for my personal visits and repeated calls. They are avoiding to give the phone no of their of BOSS/Manager. They have 'NO SERVICE AFTER SALE'. No person from PAI INT Udupi has helped me to find any solution. I have to contact the Pai H. O at Bangalore for this matter. The workers from Pai Int UDUPI are irresponsible and careless about its customers. By supplying a defective product they are cheating the peoples. Till now my problem has not solved. Dont purchase any items from PAI INTERNATIONAL UDUPI. Think before you buy. Aravind

I have bought a LG Cinema Smart 3D TV with model number 55LW5700 in 2011 August worth 1, 43, 000/-. Three months back there was an issue with the TV and LG technician told that there is a problem with the motherboard and it has to be changed.First I was told its in stock.Later, I was told its not in stock and it will take 15-20days to arrive.Now after 2months of waiting I am told that the part is not available at all and I will be just getting 20000 rs as discount on my new TV blatantly with out understanding the fact .My question is, 1.When you are selling a high value electronic gadgets, is it ethical to sell it with out having the spare parts and service thereafter?. 2.We should have been informed during the sales that there would be no availability of spare parts. 3.You have kept a consumer in dark. 4.I was told that the moth board would cost 10, 500/- I am only willing to spend that much plus your service fees of 1100 as spoken. 5.Please make sure that the mother board is made available to us. 6.I do not want to spend any more than the cost of motherboard.

Poor service of Air Conditioner in spite of a regular follow up from my end.My first complaint was registered on 8th Sept with call centre (RNA[protected] followed by second complaint on 24th Oct (RNA[protected]and a third on 30th Nov ( RNA[protected] all for the same reason "COOLING ISSUES". None of the technician is able to solve the issue and complaint is pending from last 15 days. Really dissatisfied with the way I am treated since last few days. AC is open in the balcony and the concerned technician is dragging the issue. I am using all products of LG but first time such a poor response. When called the customer care they have given the contact of customer relation officer (Sarika Bhosale) who had promised to get back to me by 5 pm today, i tried calling her multiple times but she is not showing any courtesy of receiving calls. No one is ready to take any kind of responsibility.

We had purchased a washing machine in 2008 that had a 5 year warranty. A couple of weeks ago, the washing machine stopped working and we had called customer care for an enquirer. An individual in charge visited our home and said that one part(the display panel) was not functional and by replacing it, the machine would work again. We asked him to do the same and we would bear the costs but we were informed that the particular part was not manufactured anymore. We called customer care and were transferred 3-4 times to higher-ups after which the manager of some sort rudely told us there was nothing that could be done. Washing Machine Model Number - WD[protected]CDP A suitable solution would be to provide the part required ASAP