LG Electronics Complaints & Reviews

I have bought a LG Cinema Smart 3D TV with model number 55LW5700 in 2011 August worth 1, 43, 000/-. Three months back there was an issue with the TV and LG technician told that there is a problem with the motherboard and it has to be changed.First I was told its in stock.Later, I was told its not in stock and it will take 15-20days to arrive.Now after 2months of waiting I am told that the part is not available at all and I will be just getting 20000 rs as discount on my new TV blatantly with out understanding the fact .My question is, 1.When you are selling a high value electronic gadgets, is it ethical to sell it with out having the spare parts and service thereafter?. 2.We should have been informed during the sales that there would be no availability of spare parts. 3.You have kept a consumer in dark. 4.I was told that the moth board would cost 10, 500/- I am only willing to spend that much plus your service fees of 1100 as spoken. 5.Please make sure that the mother board is made available to us. 6.I do not want to spend any more than the cost of motherboard.

Poor service of Air Conditioner in spite of a regular follow up from my end.My first complaint was registered on 8th Sept with call centre (RNA[protected] followed by second complaint on 24th Oct (RNA[protected]and a third on 30th Nov ( RNA[protected] all for the same reason "COOLING ISSUES". None of the technician is able to solve the issue and complaint is pending from last 15 days. Really dissatisfied with the way I am treated since last few days. AC is open in the balcony and the concerned technician is dragging the issue. I am using all products of LG but first time such a poor response. When called the customer care they have given the contact of customer relation officer (Sarika Bhosale) who had promised to get back to me by 5 pm today, i tried calling her multiple times but she is not showing any courtesy of receiving calls. No one is ready to take any kind of responsibility.

We had purchased a washing machine in 2008 that had a 5 year warranty. A couple of weeks ago, the washing machine stopped working and we had called customer care for an enquirer. An individual in charge visited our home and said that one part(the display panel) was not functional and by replacing it, the machine would work again. We asked him to do the same and we would bear the costs but we were informed that the particular part was not manufactured anymore. We called customer care and were transferred 3-4 times to higher-ups after which the manager of some sort rudely told us there was nothing that could be done. Washing Machine Model Number - WD[protected]CDP A suitable solution would be to provide the part required ASAP

Dear concerned, I had purchased a LG Refrigirator from Airoli and within 3 yrs of purchase the refrigerator faced an issue ( lower door unit not cooling at all) . I registered the complaint and got a pcb replaced ( after long follow ups) for INR 4200. Again the refrigerator stopped working (the same issue) within just 7 days of the part replacement. I have been getting slower and unsatisfactory response from the service center and the on field engineer. My current request no is RNA[protected]. I request you to pls provide a resolution at the earliest or refund me my paid expenses. Treat this as urgent pls.

I am very much regret to inform you that the said refrigerator is sweating water all around the outer body including top portion.Though your technician come and attended twice, i am fed up with the same problem occurs and its very tedious and tiresome for my wife to wipe the outer body and floor around the refrigerator area. As i have already informed you that my grant child fell and got injury which causes to shell out a sum of rupees 500/- towards his medical ailment. Hence i request you to provide a new refrigerator as replacement of the defective one. NB: I hope you will not force me to approach consumer forum.

I bought LG G4 dual sim dated on June, 2015. Everything was very good until my 6months o[censored]sage, till Monday(07/12/2015) when my device hanged on boot..I tried to restart it but it was getting hanged.Then I took it to LG service center in Kalyan west. After 2 hours of checking they said motherboard needs to replaced with a new one and device will ne handed over to me by thursday(10/12/2015)... but when I called them on thursday they said it will be handed over to me before 15th Dec and now when I called today on 12th Dec. they said they are yet to receive the mother board and don't know by when will be my device will be repaired and I will get it.Its really bad to know that after paying a hefty price of Rs.51000 for the device, I am getting such cheap service from LG, Please help me out, either give me a new device or provide my same device at the earliest... What's more pathetic is that I stay in dombivli and I have to travel all way to kalyan which is almost 30-45mns away for servicing as there is no service centres in dombivli. Device IMEI number :[protected] Imei 2:[protected] Please help me

After 4 years o[censored]se, I had some issues with my LG 3d LED TV which I had purchased for 1, 25, 000 /- . I had immediate contacted the service center and they had sent a person for a check, on inspection he told me the main board needs to be replaced .After a week i checked with them again and they told me the part isn't available and they would give me about 40% of the TV original cost to get another one.There is no support for part and its unfair if i have to loose more than half the value of my TV for some part not working.

Ever since I purchased cell its bee a problem sent it to be repaired came back a month later saying that they fixed it but its still defective. I was without a phone from nov 20 til dec 10th. lg will not stand behind their product

My mobile lg g2 has developed board complaint and the divx communications service center, ernakulam, kerala-682031 placed an order for it on[protected] order no. POA[protected] and replied will arrive in 3 days. But since then am keeping on calling them, enquiring whether it has arrived or not but to no avail. Neither do they have the board nor are the replacing the mobile which is still in warranty period. They even went to the extant of saying that they dont have the number of the lg shop form where they ordered the board for me. They directed me to other service center which is far from wher I stay. This is the 1st time I experienced such poor service from L.g punith shah [protected]

Purchased lg refrigerator(GL-368YVQ4) which cost me 29400/- in july, 2012 with 1+4 warranty. I registered complaint(RNA[protected] DATED 6/10/15 and RNA[protected] dated 14/10/15) that refrigerator is not working but company is not repairing it by saying that particular part is not manufactured by company now. They are offering me around 10000/- (65% depriciation). but I am not satisfied with the amount company is offering. Moreover they took around 2 months to offer me commercial solution. During the last two months I repeatedly registered my complaint to toll free no ([protected]), Parminder (Area manager), Seema madan( Customer care officer), Sunil (unique Solutions). They are also not providing me in written that company is not able to repair my product. please help me to refund my entire amount or repair my refrigerator. Regards Dr Dharmender Hooda Kurukshetra (Haryana) [protected]

My Dear respected Sir, I bought fridge on 08 june 2015.And it was stop working on 12 Sep, and your technical was inform me that PCB was damage which was shocked news to me such a new product happen this, however your technician replace PCB.Again on 30 Nov fridge stop working and it reported to your call center, as per your technician PCB as well as some other part also damage which is totally not acceptable for customer which seems to be your product has some manufacturing fault due to this every 2 month PCB is damaging. So this is my humble request you to kindly give me alternative solution rather than repair PCB.So i want to replace my fridge. Above mention issue was already registered complain in Call center LG but it seems to they are intersted to solve my issue and i got reply from Customer service that they are investigate my case very sincerely, However i feel they are not sincere to solve my issue as they send me contact person number which is in given below mail is not correct guy who can solve my issue. Because when i speak to this guy he was telling me that he is taking care for West Bengal not Bihar. Even tough when i call service center GAYA LG as per them they are not getting any notification from your LG Customer center regarding my Complain which is look like your company is not forwarding customer complaint to concern department or person to resolve issue. Thanks and Regards Afzal Karim Contact # [protected]

I bought an LED 3D TV. After 15 months, one of circuit boards got damaged. As the warranty period is over, I had to buy the part and repaired. A week back, again the same circuit board got damaged. And this there is no stock as the TV is of Old model. Seriously I dont understand, how can such an expensive TV doesn't have spare parts available. Do you want me to buy a new TV again? And why do i have the circuit board issue again and again? We hardly used 100hrs/yr. If your products are not performing well, atleast provide good support. Make sure that your customers not losing too much. The amount of is too much in such a short period. I need justice.

Bought lg led TV model LV3730. Stopped functioning due to motherboard failure. No motherboard available with the company as they say company has stopped product if the model. Very funny. Customer care advised me to get exchange against the piece in exchange offer. Is this really how lg India is functioning?

Namaste, I am not sure if this is going to help but I thought I would try this route. My endeavor started with LG with a mobile phone. That phone worked for one year and failed. Within one year, I had to repair it once. Interim, I purchased, Microwave, Refrigerator, and Washing M/C. My refrigerator and washing machine is down. Refrigerator is down for last one month and LG customer care hardly care about it. Two times two specialist came but couldn't repair it. Now I am waiting for the parts for last one week. I had talked to customer care many times and every time they have registered my complaint on priority basis. I need to understand what priority means for LG. Then I talked to Ms. Sarika Bhosle in Pune. I had Mr. Pravin first time and then Mr. Anil second time to fix it. Mr. Pravin didn't even bother to take our calls afterwards and Mr. Anil showed his helplessness to get the parts and fixed the refrigerator. Life is certainly not Good. Appliance from LG suks.

Dear sir, I had bought a single door fridge from lg showroom which is at perundurai road, erode...right from 1st month continuously i am facing problem...lot of times i had lodged a complaint regarding the problem but every time some or the other representative comes to my place gives all nonsense suggestions which are intolerable ...your people suggests please don't keep fruits due to this the foul smell can come...cooling effect is very low...my things in the fridge gets damaged very fast...many we had complained to send a experienced technical staff one who can solve my problem...really i am just fed up with the fridge and all stupid excuses o[censored] r reprentatives...even today i had lodged a complain with the lg customer care but as of now the service reprentative has not turned up...this is last time i am gonna tolerate u r representative if he doesnt solve my problem then my nexr step would be very serious ...i.e will register a complain to consumer court and then its gonna be legal... Rishab nakhat +91 [protected]

I had registered a complaint on 20. nov 2015. for my LG monitor, still there is not even a call or any service from your side, i had many calls to your customer care number on [protected], they told me "sir please call on this [protected]", i am not satisfied with your service and both numbers just make me fool.. i'll go to consumer court, if you guys make me fool...

I have no written warranty(1+9 Year) proof for a product I purchased. Product Name: Home Appliances Category: Refrigerators Model Number: GL-B292SGSM Serial Number: 510NRHY0757601 Purchase Date: 25, Nov 2015 Vender Name: Poonam Electronics Vender Location: Valsad, Gujarat Let me know how and where i can get written warranty of 1+9 year on my specific refrigerator model. Vender is not giving written bill/documents for 1+9 year warranty on purchased/specific model. There is no information/details on LG product owners manual for 1+9 year warranty on purchased/specific model. In that case, Customer/I have no any documents to claim warranty in future. Please provide me warranty proof for same.

Had complaint lg customer care for repairing of my tv on 8 nov complaint no RNA[protected] their technician visited us but couldn't resolve the issue after that i had mailed twice to their customer care but nothing is working for last 20 days we had been harassed by the lg service centre as no one is replying back. Mithun maniyar [protected]

bought LG dishasher in Aug 2014. Earlier I was using IFB for many years. Since the last one year the Dishwasher has been giving continuous trouble. The cleaning is poor, the water does not heat up, there is no drying etc. etc. The dishwasher was taken to the workshop by your staff on the 18th nov, after they could not repair it from a complaint opened on the 13th November against complaint no RNA[protected]. Still the dishwasher is not working properly. Your area incharge Rahul is evasive and is not able to provide a solution. HOW CAN THE QUALITY OF ANY PRODUCT BE SO BAD.

I have a LG make Micro Wave Oven, Mod- MC7649DW, Price-Rs.9300 is got faulty. I had launch a complain in LG Customer Care(Customer Care No.[protected], Complain No.[protected] on 21st November 2015. They attend the problem same day. After verifying the Micro Wave Oven by LG Technicians they told one of the Micro Wave Oven part is got faulty and that part is absolute from LG stores.So they suggest you dump your Micro Wave Oven. Their concern person MR. Arka Ghosh suggest me the below said options. Now we have two solution which we can offer: Option-1: As per our depreciation policy we can refund 15% of purchase value.(considering date of purchase) Rs.9300*15% = 1395/- Option-2: You can take new MWO of LG from us & we will deduct this value from new Dealer price.(DP) Also we can offer some discount in new Dealer price (prior to Top Management approval) as you are a valuable customer for us. Now Why i take lose of RS. 9300 for small faulty part and also they could not told me beginning when i got that Micro wave from LG showroom that after 5 years if there is any fault in your micro wave there is no faulty part available with us and you should be replaced or by back with other equipment from LG.