LG Electronics Complaints & Reviews

I purchase a refrigerator (LG REF215L GL D2) on 5/11/15 but the product which i received is badly damaged from that day to till date i dint getting any replies or message so i want to look into this matter other wise I will file a case against Reliance Retail Limited

I am facing many issues with LG water purifier. Service executive says water quality is poor. Since the water quality is poor, I have invested 23000 on this water purifier otherwise I would have bought some other brand with lesser price. More over your installation engineer will test the water quality before installation. If they would have told either I would have cancelled that instantly otherwise I would have gone to better product from LG itself. Now it is not my mistake. My water purifier will not run more than one month after service. Now the warranty period is also over and spending around 5000 per month for servicing is not worth. Also I am staying in remote location and every time it is difficult for me to raise complaints like this. My LG water purifier is idle since more than 6 months because of more maintenance charges. And I don't believe in AMC because all filters gets replaced only once in an year. And I am sure I need replace more often which is an additional expenditure from my pocket.
Saying this, I have decided to go for last option, I would like to return this product. Please refund the amount by deducting the money considering the usage and product condition. I agree to the company norms.

Hi There, I bought an LG fridge 11 months back and it is actually not working...I have raised complaints and technicians have visited Rk fix it twice and they say everything is fixed and it wud work fine...but the situation is the same...looks like the technicians or really incapable and LG doesn't support its customers...this is the first Time I have gone for a LG product and this will be the last I have done this mistake...

CEO and other Senior Members of LG Electronics India Private Limited. I am really feeling harassed by the way lg is not concerned and not doing anything to my problem. ...no senior engineer has been sent to me for side by side refrigerator. ...it's still not working properly. ..no cooling melted ice. ...very bad... ..the supervisor makes false promises ... Are these indications forcing me to take this issue with seniors or consumer court...no bill sent to me for the cooling grill Please contact me asap Monica hans [protected]@ymail.com. [protected] Complaint number RNA[protected] RNA[protected]

I have bought led television model ogled television 42LV3730 on 23.04.2011from Adishwar for Rs.64990. On 16.10.2015 it stopped the working, and I complained the lg service centre vide complaint no.RNA/[protected]. Service person attended next day some part damaged and no more available and you buy another tv after discussion I approached Surendra babu who is Bangalore in charger mobile no.[protected] he talking several time and he disappeared. Then I went to the adishwar several time not helping and telling that 15 percent cost will be refunded if you agree. Now I want my tv repair or exchange. John [protected]

I bought a new LG fridge from showroom costing Rs 84, 000. It has been a week now but no one has come for Demo or installations. One person who came for five minutes left saying he needs more water tube for installation.Now he doesnt pik the phone niether the showroom guys pik up d phone..!! Very poor customer support from such a Branded company like LG..!!

Really disappointed from this biggest brand name LG, , , I bought a LED TV 22inch on 2nd Feb in 2014 along with 1 year warranty which was useless for me. Yesterday I was watching TV and suddenly the display became black, only sound was coming. I restarted it and after 5 mins same thing happened. I called up LG customer care department and told them about the problem. He said that, Sir your product is out of warranty, so now you will have to pay our service charges Rs 400 & Tax + damage charges (if found) and if you do not repair your product then you’ll have to pay 250 + tax, After this CC Executive registered a complaint and gave me the complaint number…I agreed to pay the same Next day their technical team visited at my residence and after inspection of product they said, Sir! There is fault in your product’s panel, so if you really want to get it repaired then you will be changed for Rs 7000 with our service charges 400 + tax ( Aprx – 8000k ). I refused and only paid 250 + tax them (Total – Rs 285 and received nothing). Here my concern is, in only 1 & half years product got damaged on which I spent Rs 12500 and got nothing from it and wasted my money. Seriously, I am continuously thinking that what should I do now? I lost my money and belief in LG. You gave me 1 year warranty and that’s exactly the period in which your product was live and after expiring the validity product got tired…hehe.. So according to the equation, if I go with the procedure, I’ll have to pay 8000k (repairing charges) and I have already spent Rs 12500 on it. It becomes total around 20, 000…Should I really pay this repairing amount? LG – Life’s Good…………..Good For Nothing… Last mistake I did and will never ever recommend this brand for any product to any person…. Thank You Danish Saifi [protected]

This is to inform you that our 4 year old microwave oven of Model No : MC7840 UL is having a complaint in the front touch panel ( Some buttons are not working when pressed). The Service center guy told us that the model has stopped producing the front touch panels for this model. And also told that the entire oven is totally a scrap material as of today because of that. It is very disappointing to know that LG, whose products is famous for its after sales service and quick repair of its products is giving such hardships to its customer. A high- end microwave oven which is only 4 years old and in proper single - hand use condition and having only a small touch panel button press issue - but it reduces the entire equipment to be of no value and we would not even get a exchange value for the product in case we want to buy a new one. Kindly give me any alternative solution to my problem or if its parts are available anywhere, do let us know. We would hope for some positive solution from you to our problem mentioned above. jayagopal Mobile No.[protected] jamshedpur.

I brought my lg g2 d802 (32 gb) in 9/03/2015. since 6 months, my mobile continuously heated when i am charging or browsing. since 4 month i am visiting lg customer care service centre in punjagutta, hyderabad. they are saying need to change processor but there is no stock. i am visiting frequently but they are saying every time the same answer that lg g2 d802 (32 gb) processor not available and also customer care service response is very bad. so solve this problem as soon as possible.

I purchased LG Fridge of 335 litres on 30.03.15 vide Invoice no 3505 issued by Shri Silver Enterprises, Vadodara, Model no GL-D3725HSL s.no 503PRUP502366. This fridge is still under warranty. It started giving trouble in April 2015 such as vegetable stores started damaged, ice deposited on them and turned black to be thrown out. Technicians visited twice but could not repair saying it has to be opened & repaired. Since than nothing has happened. Initially I had problems with the dealer as he did not have qualified person to explain various features of the fridge, sub standard owner's manual, no demo at the time of delivery.

Dear Sir/Mam, I had purchased a 32" Led TV from PJ Electronics, Ludhiana in Feb-15 which is under warranty. Currently my device is not working properly as the picture is showing as "negative". I was raised the complaint against the same few days back & your technical person has confirmed me that there is some display issue so he will replace the same after Diwali. Today i am chasing the person for replacement & when he comes to my home he said that some liquid is gone under the screen due to which some area is effected under the screen & from your side everyone is explaining to me same thing but i want to say that i am also well educated person, who knows the right & wrong things for caring of products. Explain me how the product is dissolve from internal in 8 months & it clearly seems that i got the product from your dealer with a defaulted piece & now all wrong things are transferred to customer end either then corrective action taken by you. If my product is in under warranty than why i give you the money of Approx. Rs.11000/- from my pocket. This is the worst experience with the LG product in my life. Your immediate action taken will be highly appreciable. If your people are not able to understand my issue then clearly tell me so that i can take up the matter in Consumer court because i didn't want to loose my money which i am getting after my hard work. Regards, Gurvinder Singh MB- [protected]

Worst service, pity of customer care and useless service technicians. Disappointed and last nail to the coffin of my last LG product, publishing same review on facebook page of LG India.

Created 4 service requests CNA[protected], CNA[protected] and CNA[protected] seeing hopeless one-sided closure, an official complaint on 11/06/2015 again an hollow assurance.

Bengaluru service center assigned useless guy Jose (mob. [protected]), sitting on issue for more than a month SHAME that he not even replying on exchange possible for the product, though he committed to tell at least this much.

Now the scam! For a TV of Rs 1 Lac INR, needing mere Rs 5000 component replacement, buggers want me to buy a new TV. Giving not even 10k exchange. If I just knew this when buying LG product!

No repair possible, ok, but no response on exchange either. Provided copy of bill, TV serials stickers.

NOW throwing out the LG garbage out of my home, but not without letting the consumers know of this unfair cheat by LG India, and worst ever support team. When an enterprise got people giving damn to customer, such enterprise is doomed already.

I had purchased LG LED 42LV5500-42" - a so called smart TV from m/s Kohinoor Televideo Pvt Ltd vide invoice no. VAS/304140 ft 03/09/2011 at a price of Rs. 55, 000/-. After selling and installing I was told that I will have to buy a few more supporting items worth about 15, 000 to 20, 000 to make it work as 'smart tv'. The TV stopped working recently. I called LG service centre who deputed a technician Mr. Jayesh. He inspected, tested and declared that the mother board is out of order and needs to be replaced. After talking to his superiors he said that they don't have this mother board in stock but will check with Noida manufacturing facility and inform us. After a few days I got a call from LG service centre that this model is now outdated hence parts are not available. I was however asked to visit the service centre and produce the original invoice to assess the discount they would offer on buying new LG TV. Today I received call from LG service centre offering a discount (as assessed by their HO) of Rs. 8, 250/- a ridiculously low amount. It is very bad strategy on the part of LG to promote/boost sales of their products by declaring products 'obsolete' in such short duration and forcing poor consumers to shelve out huge sums for 'inferior' products. This is a very serious matter/issue which authorities must look into seriously for taking customers for a 'ride'. Please do take up the matter at the highest level. F. M. Faquih Copies to : 1. MRTP Commission, Delhi 2. Consumer Guidance Society, Mumbai 3. Jago Grahak Jago 4. News papers and tv channels

Ticket number : RNA[protected] LOGGED ON 9TH NOV AS A reopen ticket which was logged on 7th Nov. Even after 4 calls to the toll free number no one called back or reverted yet . Finally got a prabhakaran supervisor number and called him . He spoken with golden enterprises and on the call they promised to send the engineer in another 2 hours . But no one turned yet and I have received a ticket update as "customer requested visit between 3 to 5 days " I surprise to see a msg on the ticket from a lg like global organisation . How the people is treating the customer . Really a pathetic experience with lg .

This is M.Chandrasekaran from Tindivanam. I have registered a complaint for the repair of my 42" LED 3D TV through LG toll free number on 18/10/15 ( RNA no.[protected]. It was attended by Sri Lakshmi electronics, Villupuram and told us that a part needs to be replaced (which cost around Rs. 13, 000). Till 8th november I got message from LG about pending status of the service. On 9th Nov, the service centre person ( sri lakshmi electronicsc) called and informed that the part is not available and the company has asked to get back the TV. They offered to give Rs. 13000/-, after depreciation ( original price - Rs. 67, 000). He also told that it may take months together to get the parts. On 9th nov, when we approached the toll free number we are told that our complaints status is not available in their records. on 9th, we are given new RNA no.[protected] dt 8/11 for the same complaints. Why the RNA number was changed? We have not offered to give back the TV. How can the company close our complaint without delivering the service. If parts can be made available after 1 or 2 months as per service centre. why can't they arrange it now? or Is this the stratergy of LG to sell their new TV ? I didn't expect this kind of horrible service from reputed company like LG. I am planning to send legal notice to the company if there is no response from their end

My name is Pranav Parikh contact number is[protected], My product is LG Washing Machine Fully Automatic, top loading, I raised 1st complaint on[protected] for drying problem, you technician Mr. Mukesh Vaswani from M. S. Services Malad East, came on[protected], he just clean the machine from inside and took Rs.513/-. After 2 days again the same problem starts I again launched complain on[protected] the same technician came on[protected] said the body is broken and so it creates drying problem, it costs about 2700/-, this time I told him to check the machine thoroughly if there is any other problem, but Mr. Mukesh Vaswani your technician said when we touch the machine we come to know what the problem is you just need to change the body that’s it, I confirm it and on[protected] Mr. Ajeet and Mr. Monu Pandey came to change the body but he didn’t change the whole body he replace only 2 springs instead of 4 and took the full amount of body that is Rs. 2, 700/- THIS IS CLEAR CASE OF CHEATING DONE BY MR. AJEET MR. MONU PANDEY AND YOUR SERVICE PROVDER IN MY AREA M/s. M. S. SERVICES. Again after 2 days the same drying problem starts and I launched complaint on[protected] the technician Mr. Monu Pandey came and said that your machine is not firm so take our trolley, again I told him to check the machine thoroughly but he didn’t checked and said the only problem is the machine is not stick on one place just buy the trolley, I bought the trolley cost me Rs. 950/-. Now after 10 days again the same problem and I again launched the complaint on[protected] now there is no response from your end though I continuously calling to call centre and to M/s. M. S. Services after lots of complaint till[protected] and after I launching online customer feedback, Mr. Monu Pandey came and told there is some wring problem but I can’t able to check it the senior technician will come and say, then on[protected] Mr. Mukesh Vaswani came and said the circuit is not working it needs to change.

My Question is, when I told 2 times to check the machine thoroughly and the technicians didn’t check at all even after I insists, is these technicians are certified or having fake certificate? Who don’t know how to check the machine? Is it my duty to tell them to check the machine? Don’t they have this normal logic, when we are suggesting something before that we must check everything? Or it’s a guideline given to them by M/s. Services to fool the customer who’s product are out of warranty?

LG the Biggest Brand Name thinks the customer will continue to buy their product, with such type of Service provider and technician? LG must have to think whether they wants to continue with M/s. M. S. Services or not? If It does not change their service provider slowly but steadily customer starts moving to other big brands.

My Complaint Numbers are:
[protected] RNA[protected]
[protected] RNA[protected]
[protected] RNA[protected]
[protected] RNA[protected]

I have purchased a LG washing machine and placed an installation request 4 days back but no one from LG has contacted me yet. Rather I called customer care 8 times but did not get any satisfactory answer. They just keep on saying we will do at the earliest please wait. So I will recommend everyone do not buy any LG products. They are very poor in customer service.

HI, I have booked LG fridge on[protected] and i paid money also. Til now product not received.While i check they always saying out of stock. If product is out of stock why they placing the order. Kindly do the need full for me. Thanks Mohamed Khalid [protected]

Respected CEO and other Senior Members of LG Electronics India Private Limited.

I'm an honest tax paying citizen of this Country and vide this message I would like to share my experience with other tax paying citizens of this Country to make them aware about how the gigantic company as that of LG Electronics, who claims themselves to be market leader treat their customers, who have fallen to gimmicks of LG Electronics.

It was in Nov. or Oct. 2011 when we decided to purchase a LG 32 inch LED TV. We were of the opinion that we should only go with leading brands, inspite of the fact that we would be required to pay premium of the product, but the quality and after sales services would be good. It was not only the LED TV which we decided to purchase, we also went ahead to buy microwave along with LED TV.
The LED TV worked fine for all these years with minor issues, which we accommodated, however our bad time started from 25.10.2015, complaint was lodged to LG Customer Care Centre number bearing complaint id number RNA[protected]. The LG service engineer visited our premises and conveyed that there is some issues in mother board or chipset, which need to be replaced and these days none of the item in panel is repairable. We conveyed our acceptance and the only request was that kindly expedite the process. The engineer conveyed that the spare part is not available locally and need to be procured from Delhi, thus might take some time. "However, I never knew that some time means 7 days."

It was only on 30.10.2015, when my old aged parents conveyed me that they have not heard back from LG Electronics, I called up LG Customer Care number explained them the scenario that I'm based out of Mumbai and in jodhpur which is my native place, it only my parents staying. For them television is only source of entertainment and means to stay connected with day to day happenings in other part of country. Therefore, I most humbly requested them that kindly expedite the process. It was then I was apprised that the company have stopped manufacturing the spare part in question, for the sole and absolute reasons know to Company and the local representative of company shall contact me to let me know what are the alternatives.

It would not be out of place to mention, in present era of digitalization, where Company's have automated their systems and specially the gigantic size of company like LG, ideally be having best technologies at their disposal, took 7 days to actually realize that the spare part in question, has been stopped by Company. This in itself shows the seriousness of employees who are entrusted with task to resolve customer grievance in turn is mirror image of company's intention to cater to needs to customer.

One of the local representative made call to me, who's name I would not like to disclose (for no other reason but for mere fact my issue is not person specific but with the Company) made me aware I have to go for new product only and present product value is 15%, meaning thereby that I can get setoff of approximately 3.5K in lieu of buying new product which would again be in the range of 30K to 40K. I had a simple question, if the spare part was available then what is the fees that they would have charged to me, the answer was 4 to 4.5K. Again the fraudulent attitude of Company can abundantly be seen that for them a small chipset would cost four thousand and they are willing to buy back a product which was defective for no fault of customer in dearth cheap rate of 3 to 4 thousand.

It took me 6 days to make people in LG convince that the so called policy of LG is incorrect and against the mandate of law of the land. And that, whilst I'm not shying away to pay the price of new product but they should offer at some reasonable price.
It is noteworthy that my only continuous and consistent request to Company was kindly expedite the process, let me know the differential price payable and get the new product installed. All in vain, it was only on this 7.11.15, when I finally reached Jodhpur, on occasion of Diwali that I visited their local office (Service Center) met the ASM, he said amount payable is 26, 510/- and I need to pay the same right then and there and should share screenshot of funds being transferred to LG Electronics Account.
Now the best part of the story and heights of arrogance that a company can have, in spite of receiving entire amount as demanded by them and I have still not received the new product, as the product is supposedly being shipped from Jaipur, which is hardly 4 hours' journey and it is over 80 hours and still counting that they are in process of receiving shipment. If the Company's intention was to actually redress there customer grievance and given the situation wherein Company have taken enormous amount of time and making move at their sweet will in an ideal scenario, they could have offered the product from their vendor and could have gone ahead with internal adjustments, which something is not illegal our out of industry practice.

But it is noting mere ego of gigantic company that how come a normal level of customer have decided to raise voice against them, thus under the garb of one process or the another, which we have usually heard in case of government organization, who also now moving out of this redtapism disease is only trying to ensure that they harass the customer to its maximum.

Story of harassed customer by an insensitive and most un-consumer friendly company.

Regards
Akshay Garg
+91-[protected]

I have purchased a refrigerator on 9th July 2012, made of LG. Fridge purchased from M/s Electrocraft, Jamshedpur with Invoice Number 0616/LS/RI/12-13. Refrigerator model number is GL-245BEDG5. Serial number is 206PRLU050680.
The inner side fiber body of the fridge is cracked itself after two and half year of purchase. Water leaks from cracks. I have made a complaint to LG customer care on 12/03/2015, Complaint number: CNA[protected] regarding the problem but LG authority did not respond to my complaint. Again I have made a second complaint on 06/11/2015 with Complaint number: RNA[protected]. The concerned technician from LG, visited to inspect my refrigerator and then the authority informed me that the damage is due to the manufacturing defect of LG Electronics. So I requested to replace my refrigerator with a new one of same model without bearing any cost by myself, but LG concerned person not agreed and told that they would give me a new fridge with a payment of 40% of the cost of the new fridge.
So I am not agree to pay any money to LG Electronics to get a new refrigerator, rather they have to change it without paying any money.
Kindly help me resolve this issue as soon as possible.