LG Electronics Complaints & Reviews

My LG fridge stop working on July 23. I have called them every day for the last two weeks to have it repaired. They say someone will be contacting me within 24 hours. Today is Aug 6th and NO ONE has contacted me to repair my fridge.

Everytime I call Customer service, they tell me the same thing. They do not make notes in their computers that they've talked to the customer. So the next CSA tells me the SAME THING AGAIN.

NEVER BUY LG APPLIANCES!!! THEY DO NOT SERVICE THEIR PRODUCTS

My refrigerator was not working since28th july.i've filed a complaint in customer care and they send a technician.but as per my opinion that technician couldn't understand the problem as he diagnosed the different problem then the other technician came on the day after. Since then they are not replying us and not sending the technician.we've called them frequently as we were facing so much problems because of the refrigerator. Things were stinking.we couldn't hold our breathe in the kitchen . We've been calling them since but there's no satisfacted answer came.

I, Pranab Kr. Sou Mandal, Tata Motors employee am one of royal customer of LG brand. My all household goods starting from TV, Washing Machine, Micro Oven, Refrigerator etc are all of LG brand & few of them are of 2nd time bought. I had purchased LG 360 Ltr double door Refrigerator in 2015. This was my 2nd freeze. It was working OK till Jun'22 & from Jul'22 it started mal functioning. The compressor is OK & cooling effectively upper half but lower portion of Freeze is not getting cooled. I had made complaint to LG customer care, their service engineer visited my freeze but they surrender saying that it can't be repaired. Plate heater got damaged which can't be repaired or replaced. So I have no option rather to scrape this. My refrigerator is till fine, no dent or breakages or discolouring any where. Now tell me what should I do? If LG compressor having 10 year warranty which is till live but if Freeze got out of order because of other small parts, what should I do with 10 year warranty policy. It is just brain wash of customer showing 10year warranty policy. Also it is a big shocking for a customer to scrape such good costly (Rs. 40, 000) Freeze just berceuse of one part.
With this my complain I want resolution from LG.
My contact number is [protected]

I had purchased LG refrigerator on 03- feb-2021. It is a double door refrigerator and the model number is GL-T372JDS3. I had paid Rs.34, 490/- towards it.
Exactly 1 year and 1 month later the refrigerator started to give problems where the refrigerator was not cooling properly. I complained to customer care and then the service engineer checked and replaced the mother board which cost me around Rs. 2500/-. The motherboard came with a warranty of 3 months. Again exactly after 4 months I am encountering the same problem.
I have raised a complaint with complaint number RNP[protected]. Again, I have to shell out Rs.2500 which means I am paying Rs 5000 in 1 year.

I am totally very disappointed with this product and service. I have spend more than Rs. 34000 for a refrigerator which lasted for only 1year. I cannot even store half liter milk for even a day. Previously I had whirlpool refrigerator which did not give me problems for 10 years. I purchased this refrigerator since I was satisfied with your washing machine and oven. But I regret to tell you that I will not buy any of the LG products from now on and will not recommend it to anyone.

Thanks
Shankar
[protected]

I purchased LG Dishwasher from Croma Palladium, lower parel mumbai on 24th July 2022. And the machine was delivered on 27th July 2022. And today is 1st August 2022. From last six days, even after contacting croma and LG the dish washer installation is still not completed. This is second such bad experience with croma, as in 2017 we had purchased TV and Washing MAchine from croma and after 8 days the machine where installed.
This is really bad experience, as I have been contacting from 27th July and there is not support given by croma.Now I will not be interested in further buying any equipment from croma.
Invoice No: SLE004EA7273579
Date Time:[protected]
Order Id: CH[protected]

Reference No : GCP[protected]
Date : 22/07/2022 11:57 24
Type of Inquiry : E-mail to CEO
Product/Model # : Side by Side / 500L & Over

[GCP[protected]]
THIS IS THE REFERENCE UNDE WHICH i HAVE MADE NUMEROUS COMPLAINTS TO LG CEO email (AS could trace on google search) The complaint in detail is given below:-

I complained about non cooling by my Fridge which i had bought by spending huge amount of nearly one lakh. The complaint was lodged some time in April or May about less cooling and the service engineer repaired the same but the cooling was still less so again in June end complained about the same and got RPN[protected] and paid Rs 995.80. problem stii persisted. again complained and got another RPN[protected], still issue not resolved rather got worst. Reported same and got another RPN[protected] on 11 July 22. he told compressor required to be replaced. since than nothing done. Complained to senior got escalation no. VCP[protected] on 20.7.2022 after repeated calls. Cannot figure out why it is taking more than 45days to simply change a compressor. Then I was told it is not in India and is to be imported, so will take time till 28 July 2022. Sir you can understand a working women with children these days cannot wait so long for a fridge to function especially in such bad weather. without fridge it is so hard it is to live as i am throwing fruits and vegetables for almost a month. Who will bear these expenses as everything is so expensive these days. Financial burden falling on me just because LG is not repairing my expensive Fridge. Thereafter when the response was nil and also the Area Service Manager Mr. Krishan Pal, mobile number [protected] stopped picking . Then got my complaint escalated and wrote to CEO got reference as mentioned on top /beginning of this complaint but nothing positive came except assurance and the number of same area manager who is disconnecting phone too. Sir it is my humble request to kindly look into the matter and get the issue resolved today only if possible. As it is really becoming difficult each day. I have kept patience because i believed in LG service . But now i am feeling harassed because i just cannot believe that such a big Company known for excellence worldwide and for its reputation cannot have a compressor to replace in India. They said they will get the part on 28.7.2022 but till date no phone or update received from them. The LG company should be banned to sell products of which they cannot keep spare parts and give solution immediately. It's almost two months of pain and patience. Now the refrigerator should be replaced bcz if it will bnot work after repair too i cannot go through this trauma agin.Sir please resolve my issue and take me out of this pain and agony. i will be obliged.Regards. [Service Request No] RNP[protected]

I have purchased LG refrigerator and it's not been complete 1 year, my refrigerator is not cooling. However engineer visited at my place and he told us compressor and functioning chip is not working it will be replace. My complain got registered on 24th July 2022 and it's almost a week and there is no response and no visit to repair our refrigerator, Somehow we got number of that engineer who should have come for repair he told us that parts our refrigerator has arrived and he will be coming for repair in the evening but there was no visit by that engineer. Again we contacted him and he told us that parts of our refrigerator has not arrived it will take 1 more week to come, same day he told us part has arrived and again he is telling us it will take 1 more week. This is not acceptable from LG. We purchased LG product due to it's brand value and this how we are being treated by LG for service support. We bought this expensive refrigerator to keep our expensive medicines and now due to LG lack of equipment and service support we loosing almost medicine costing 5K, all those medicine are for cancer patient. We have been continuously following up on customer care but their is no response from there end.

For simple 2 parts LG is taking almost 2 week to arrive their own product. This is very disappointing it is taking too long deliver their own parts. They are not even clear it will take 2 week to arrive it can also take more time to arrive. It doe not make any sense from where it is coming and how it is coming. Very poor service and very poor customer interaction by LG. This was not expected from LG.

I have more things to say but I am not able to describe, how we have been treated for service support.
RPN[protected]

I JAYAKAVITHABHARATHI have registered a complaint for my W Machine problem to the service center no ([protected])given by VASANTH & CO (SELLER) 15days before and water is not coming to machine and to be corrected service person said, o corrected two days before and tried the again same problem.27.07.2022 morning again same no I registered a complaint and explained to him 20 days my machine is problem attend as a special case, he also promised. I put leave and waited up to 3 pm and called again and told the emergency he has given one no to contact.I called him he is lifting, and today up to 3 pm i was waiting and called service center with little angry he is replying 500 calls daily coming no need to attend and talking rubbishy. ( half call record attached)and he is telling me complaint to online then only i will send the engineer, i got agitated then why he has not told yesterday to complain online. I am a women professor getting this type of worst conversation means uneducated ladies will do.
from 500 calls that fellow wants to bring 50 calls. the worst thing is he is challenging me to go and complain anywhere doesn't matter.

all this i have complained to your Dharmapuri office person [protected] he said he will enquire, he is replying leave that matter I will arrange for the service person tomorrow( third day of my complaint). i asked him to leave the service why he has illtreated me he replied to leave that matter. so Vasanth and co don't keep his customer's pride or am your customer and geeting poor treatment from service center means Vasanth & co is getting worst treatment not me.
Vasanth % co WANTS TO HATE to buy any products from you WOMEN LIKE ME

LG 43 Inch LED TV Is not working properly.

Respected Sir,

I am A VEERA REDDY s/o RANGA REDDY. On June 18, 2022, lost my personal mobile in car and loadged complainant on same day at your PS. Once again I am requesting you to look into this matter.

These are the mobile details Mobile name:

LM-G850EMW phone Color: BLACK

White EMEI No: "your EMEI Number" [protected]
[protected]

Phone Serial number: 009VTRG1040246
[protected]

Phone Number: "[protected]"

Current price of phone: 70000 I am kindly requesting to register my complaint and give me the attested copy of this complaint. As per oral advice from you I submitted to the service provider to block my mobile number on 19th June.

I shall be obliged if you take necessary action to trace and recover my lost mobile. If the lost mobile is found please inform me at this mobile number [protected].

Thanking you sir

Yours faithfully,
A.VEERA REDDY
Adress: ASHOK NAGER
TIRUVURU

I purchased an LG OLED55C1PTZ TV on 7/4/2022 from Vasanth and Co. Shollinganallur, Chennai with a merchant cashback offer of Rs 4240.80 rs. I have not received the cashback yet even after 90 days. When we contacted the ICICI bank, we were told they did not receive the cashback from LG. I have tweeted to the official LG Electronics handle and shared the transaction slip but no action

Lg Support is pathetic, in India nagpur my complaint RNP[protected] is not getting resolved... I've registered the complaint on 30th June since then it's not resolved... technician are coming and checking and saying they don't have a part(PCB) and the compressor (in warranty period) which is not working but they're not replacing it...even the area service manager(nagpur) is not supporting and is rude...just stuck with one word we don't have part we can't do anything untill the part comes...and not agreeing to change compressor which is warranty period...worth service of Lg

Cooling in double door refrigerator decreases frequently inspite of several complaints. The reason is ice formation starts forming over the frames in the ice cabinet preventing cool sir circulation. Requesting to resolve this common problem before I file a case

The frequent problem in the double refrigerator of LG make is the formation of ice over the frame inside the ice cabinet. Hence reduces cooling effect. Because of this iam losing the food stuff which is stored. This is happening frm the date of installation of the refrigerator and so far I spent money, but still the problem is persisting. Hence I request the team to resolve this problem to prevent me to file the case

I a refrigerator from LG and it has been having issues right from the first few months. We have logged numerous complaints with LG and have been requesting LG technicians to replace this fridge while it was in warranty.

No one helped in replacing this defective refrigerator and every time I was told the the repair will fix the issues.
The compressor has been changed at least once. Gas has been changed many many times. Still the fridge stops cooling after every few months.

I have even bought extended warranty for the fridge by LG India and the service support is extremely poor. No one comes to home to check the fridge even after calling many times. Calls to customer support number is of no use.

After many escalations, finally LG service centre picked up the defective fridge on 2-Jul-22 and they are not responding after that. We are struggling with the kitchen for more than a month now without a working fridge. LG service centre is extremely bad and LG has no concern for the customer.

The current condition is that LG has taken away the fridge to their workshop. They are not returning it and no one is answering the calls.

All the details are provided below.

Fridge model - GL-T322RPZN
Serial No. - 908NRRD021462
Purchase date: 1-Feb-20

Complaints related to the defective fridge:
RNP[protected]May-20
RNP[protected]Jun-20
RNP[protected]Sep-20
CNP[protected]Sep-20
RNP[protected]Oct-20
CNP[protected]Jun-21
RNP[protected]Jul-21
RNP[protected]Jul-21
CNP[protected]Mar-22
RNP[protected]Mar-22
RNP[protected]Mar-22
VCP[protected]Mar-22
RNP[protected]May-22
RNP[protected]Jun-22
RNP[protected]Jun-22
RNP[protected]Jun-22

I totally cost confidence in LG. And I strongly suggest that LG refunds entire amount of the fridge and AMC contract that I paid.

Plss fix my issue

I bought LG refrigerator worth Rs.98, 500 ON 20 May, 2022 and it stopped working on 20 June, 2022.I called customer care on 30 June and a repairman came n checked it and told, he will come day after tomorrow with some of its parts and repair it, but no one come till today 16 of July.I called customer care many times, they always says give some more days.*Should I file a case against their Company??

Have purchased LG IC Smart invertor fridge in 2017.
In April 2022 it stared troubling us the freezer portion cooling is there. But fridge portion no cooling. This i complaint to LG in april. The technician came seen fault not attended. I paid the service charges. This is valid for three months. After that due to sameproblem exist i called three times technician just coming not attending the fault. Still problem is there. Today also made complaint.
I think these technicians are not able to solve the issue due to their lack of knowledge. I need engineer from company to attend and solve the problem. See for the past three months your staff couldnot solve problems. It is heard that it is design of model fault and need to be attend by expert.
For the past three months you are checking my patience. If you failure to attend fault it deems that is design part i will move consumer forum and oull your reputation.
I request to attend immediately.
My mobile no [protected]
Jagannathan
Complaint latest RNP[protected] dt 11.06.2022
Dear Customer, Your request has been registered [RNP[protected] ]Our Engineer will contact you in 24 hrs

I have purchased LG IC Smart invertor fridge in 2017.
In April 2022 it stared troubling us the freezer portion cooling is there. But fridge portion no cooling. This i complaint to LG in april. The technician came seen fault not attended. I paid the service charges. This is valid for three months. After that due to sameproblem exist i called three times technician just coming not attending the fault. Still problem is there. Today also made complaint.
I think these technicians are not able to solve the issue due to their lack of knowledge. I need engineer from company to attend and solve the problem. See for the past three months your staff couldnot solve problems. It is heard that it is design of model fault and need to be attend by expert.
For the past three months you are checking my patience. If you failure to attend fault it deems that is design part i will move consumer forum and oull your reputation.
I request to attend immediately.
My mobile no [protected]
Jagannathan
Complaint latest RNP[protected] dt 11.06.2022
Dear Customer, Your request has been registered [RNP[protected] ]Our Engineer will contact you in 24 hrs

Brand new LG Dishwasher installed July 9th. RNP[protected].
Installer was slick enough to hide the damage to hinge while installing, and collected the "happiness code" before we could notice. Within minutes after providing the code, he would no longer pick up calls or respond back.
We think either the item was dropped by delivery guys or the installer mishandled the door, but the result is door sitting a few mm slant and a dent near hinge on one side.
LG flat out refused to replace the item, and only agreed to send a "repair" person, who never even showed up - we just got one text msg.
Very disappointed. No more LG products for us for sure. Customer satisfaction is not in LG India's vocabulary.