LG Electronics Complaints & Reviews

I have bought a LG washing machine through Flipkart. The product was delivered before promised date.(08/05/2022) . Promised installation date was 09/05/2022. But the service gent (crystal care, Kannur, Kerala) purposefully delayed the installation. Horrible service . I have a same worst service experience from same service agent before. Pls do the needful for the speedy installtion

Ordered a 335 litres convertible plus double door refrigerator with LG through lg.com/in on 16/4/2022.

Was promised delivery of the product within a week and am yet to receive the product.( 6/5/2022)

Pathetic customer service as the agents are repeating the same scripted answers without promising any solution....

I am happy buying the 40k refrigerator from you. I have never seen, not even worst, but ignored customer service.
Hats off to the voice team; the strategy to mute their calls is awesome.
What can I say about the quality, just 13 months old, now it requires a gas refill?
I like the way you handle the issue; no service even if the customer is ready to pay.
You guys made my day :)

Service request no...

This is to inform you that i have purchased 2 tones Air conditioner by your company befor 10 days ago.
But Up to date neither for company technition come to our place for installation not your responsible person response us.
After approching severar times to shopkeeper
he arrenge a technition name as Javed he will visit the site told as that he will install Air conditioner in second half but hi can't come.
me Gain Call Him nesxt day again in answer that he will come in afternoon. We Call him for a week but he answerd same as he aanswerd previousliy.
we Here by bring in yur kind notice that we had purchase sucg air condition according at goodwill L.G Company not the goodwill of technitions name as Javed .
so our feedback is to suspend the technition To Javedb From Your L.G Company. Becouse he was spolling You goodwill. previrously me had purchase several appliances of your company and me was got good effectivel and timely services services by your company According to your good impretion. i had puchased these Air Conditioner but this technition Javed Was Not intrested serve.
So kindy Punishe him And oblige as.

Thanks You
M/S . M.S.WALIA $ BROTHER GONDIA

We have purchased Air Conditioner form your company Befors 10Days
Your Companys technition Javed Was not instaling the purchase Air Conditioner since form 10day. Me will daily calling him on phone no. [protected] but daliy he answared that he will install in affternoon or evaning but hi can not fullfeel his comittment.
I had purchase such Air Conditioner according as good will of L.G company.
But such technition Javed Is trying to spoil Your Goodwill.
So Kindly Punish him and oblige us

Thanks You
M/S . M.S.WALIA $ BROTHER GONDIA

Sir, Recently we purchased the Washing machine during the cleaning of the filter it is broken, actually the cloth which is present over the filter is very soft and easily breakable so i want to replace it but when i called it vijay sales customer care they said it is chargeable even we purchased the additional VS warranty of 1 Year for this product and now only we as customer experiencing such problem then what can i do

Please do the needful help and replace my filter in warranty

Dear sir/ madam I'm regular customer of Jalgaon. I have purchased double door frost free lg refrigerator from Jalgaon 4 year before, now the fridge having some issues and i want to complain for the same to lg customer care. I lost my fridge original bill. So please be issue a duplicate bill of refrigerator through email or whatsapp.
Email id: [protected]@gmail.com
Whatsapp no:[protected]
Please do needful accordingly..
Regards
Yogesh Kapadne

I have purchased whirlpool refrigerator from pai international Indiranagar on last Monday (18/4/2022) next day they delivered but till now no one came for installation I'm running behind them no one is responding I recommend not to buy anything from pai international and whirlpool products, it's bad experience I have ever had

Dear Sir
This 1.5 Ton split unit is 2 years old and was serviced a month back Subsequent to getting service we went abroad and on return yesterday it is detected that when unit is switched on it shows CH05 on internal unit and doesn’t come on Repeated calls on automated number no response
Please call me at [protected] to re-ensure satisfactory customer support
Regards
Gp Capt Ashok Marwaha
139 Sidhartha Enclave
New Delhi 110014
Mob [protected]

1.) Refrigerator was declared irreparable 2 and half years back as there was some pipeline issue.

2.) Now it cannot be repaired as I had it checked by some one outside LG. If we had not got it checked by someone else then they might have done something about it.

So, if point no. 2 is to be believed then why they didn't do anything 2 and half years back when the fridge was first shown to them only and declared...

Message 1.) Refrigerator was declared irreparable 2 and half years back as there was some pipeline issue.

2.) Now it cannot be repaired as I had it checked by some one outside LG. If we had not got it checked by someone else then they might have done something about it.

So, if point no. 2 is to be believed then why they didn't do anything 2 and half years back when the fridge was first shown to them only and declared irreparable by them?

Now, I have got the refrigerator repaired and the concern was of the compressor only. A new compressor was fitted in and some external wiring was done and the issue that was declared irreparable by LG was completely resolved.

The fridge compressor was under warranty for 10 years. Since it was compressor fault, LG did not replace it as they would have to give it to us free of cost and declared it irreparable.

Now, as I write to you, the compressor is still under warranty. I bought a new compressor and the issue was fixed.

I am very disappointed with LG for cheating its customers this way. I am now filing this in consumer forum and posting in social media also so as to get justice and make people aware of such frauds.

Service Request No CN[protected]

Dear sir/ madam I'm regular customer of girias porur chennai. I have purchased double door frost free lg refrigerator from porur girias 5 to 6 month before, now the fridge having some issues and i want to complain for the same to lg customer care. I lost my fridge original bill. So please be issue a duplicate bill of refrigerator through email or whatsapp.
Email id: [protected]@gmail.com
Whatsapp no: [protected]
Please...

Problem statement:
I bought and 2022 model windows AC with dual invertor technology 1.5 ton
on 14 April 2022 after installation of AC we found our AC is not cooling our small room of 12x15 feet when temperature kept at 16 degree fan at F1 in cooling mode for 3 hour

raised complaint but service Centre denied buy telling they cant help you can talk to company directly
My AC is acting like air blower cooler not acting like ac

I request LG electronics that we trust your brand please do need full and please give us refund for AC i bought as the reputation says your action are quick

please find the details below:

1. model no : PW-Q1WUXA.THLG(Windows AC)
2. mobile number : [protected]
3. incident number :RNP[protected] April 20221)
4. Dealer name : value plus
5. city :Mathura
6. pin code : 281001
7. resolution: refund

note :I bought AC on 14th April 2022 but AC got installed on 16 April 2022
therefore complaint was raised on 17th April 2022

We have purchased a dual inverter 5 star, 4 in 1, 1.5 ton LG air conditioner a year ago. We don't get a proper cooling effect from Day - 1. But the AC mechanic is saying that the AC is in good condition. However we don't feel the same. Please help if possible.

My LG double door refrigerator was not cooling
And ice maker was unable to produce ice
Your service engineer response was due to choking of pipe my refrigerator was not cooling
He only check the freezer portion and told that Rs 3500 charges will have to pay to remove the choke.

My issue is I bought this fridge 2 yrs back and in every 2 years if i have to clear the chock by spending Rs 3500 this is clear wastage of my money and you have provided me a faulty fridge
With chocking issues

Kindly arrange to resolve my issue at the earliest.

Photo as taken at the time of engineer visit attached

The machine ie the LG dishwasher I bought a few months ago has a defect that- after a power failure, the entire dishwasher cycle starts from the beginning. This is utter loss of power & water, please do the needful for rectification on priority. Even cheap machines do have memory backup & start a cycle from where there was a power failure.Whether this issue can be resolved or not

In December 2021, I want to decmental my Airconditioner therefore I called to LG customer care for removal of my AC. LG's engineer came he removed AC and packed by her self in packaging box.

In April 2022, I want to reinstall AC so I gain called in LG customer care. LG's engineer came and reinstalled AC but AC not working properly so, agin engineer came and told me that AC's gas was finished. I said how it possible?

Your company's engineer came and removed the product you came and reinstalled the product so how it possible?

I called in Customer care they not give me proper answer and just gave me another's number with excuses like this is installing branch this is not our concern contact to removal branch. Form 3 days they just give me an excuse and passing the ball like circle.

Mr.Viraj Vadodara, Gujarat 's branch manager also misbehave with me by talking rudely. I asked him for response and solution he said this is not our concern that company not giving us updates so you have to paid for product damage with very rudely voice.

This is not the way to talking with any customer. I can not tolerate this type of misbehave.

I want my product gas refill with the Mr. Viraj's apologies latter.
Otherwise I will file a case against your company and customer service in consumer court for fraudment and misbehave.

I have every possible documents that your company not giving me a solution and do fraudment with me.

I had bought an LG Side by Side refrigerator from Reliance digital in 2018. The compressor which carries a warranty of 10 years is not functioning properly and needs to be replaced. LG mechanic is asking for a copy of the invoice which I do not have. May I request you for the same. The invoice is against my following name and phone No:-
Avinash Katoch
[protected]...

Bhushan
[protected]

I have bought my AC last year in June 12, 2021 from Rajesh Trading Company from Pune. since past few day its not cooling at all, so I have raised one request a week ago, here is my request number: RNP[protected] which is still under progressing.

A technician came 5-6 days ago, did some checkup and said you have to pay gas refilling charges 3500 rs. so we showed him warranty card which clearly stated that AC gas refilling would be under warranty. but he refused and left without any solution.

So we again called customer care numbers so many times and after lots of calls and messages, they finally assigned 2nd technician today. He visited and inspected that our copper wire is damaged due to short circuits.

Then, we schedules a service for reinstallation and confirmed the pricing with customer care number on whatsapp and call. Now both the pricing was different. That technican gave us wrong estimation for copper wire as 880 while website is saying 850, customer care people saying 1180 for reinstallation while website says 1000.

Morever I have warranty for gas refilling and still one technician asking for 3000 and another 3800. Well one customer care person says its including and another said you have to pay.

Could anyone help me with that? why is the different estimation from different people? and what is the use of warranty card if we have to pay cost anyhow?