LG Electronics Complaints & Reviews

Hi
made my service done on 19 march 22 in which my coil was changed in inner unit and gas was filled
within a month gas was released from unit
so i complained again on 22 april
two times engineer was visit was done and they told outer unit is corrupt and needed to change which will amount to 8300 rs.I had a doubt so asked them to wait
next day i personally called someone from lg and he said all is okay ..The valves were left loosened so he made it tight and gas was filled and till date ac is running fine
for this i made a complaint to area cco ruchi yadav but she didnt took any action
again i made a complaint to amit rathore{[protected]} whose number i got from your mail said someone else named manish gupta{[protected]} is incharge of our area...I have asked both of them to refund my gas amount as it was theirservice man fault who left valves open an d2 more persons who visited to see the unit...
I am just mailing you as digitex aircon is doing fraud with consumers please note it down and help me in getting my gas amount refund..
I am writing you as ...No action is taken by them till date
they are only asking to not to complain asthey said no refund will be done

please take action against them..Its serious matter
thank dolly

Had taken my LG G8X to Bangalore service center when the phone had touch issue on the screen. Got it replace under warranty. This service was done in the month of Oct 2021. Now the back panel is getting removed as I see gap being formed between the back panel and the middle frame. The adhesion was not proper and due to this I'm suffering as my phone will no longer be water resistant. This was completely not my fault and I am having to be burdened with this. Called service center of Chennai and they say the gap will form under normal circumstances. Don't really know if they're trained to service phones after getting such a response. Called customer care as well with escalation to supervisor, yet didn't get connected to the supervisor but was put on hold for a long time.

I’ve bought a 55 inch tv on January 10th of 2021 at girias hosur. I’ve also bought a extended warranty for one year. On may 6th 2022 horizontal lines were flickering on my tv. Have contact lg support and sent a technician he said that panel was damaged and asked 30000 for replacement. Half the money of tv price. Have never expected such low class product from lg. I’ve extended warranty even . No proper response from the lg support team. Kindly replace the panel under extended warranty.

Model ni 7302rhpn
s no 802nrdb130954

I have purchased new 55 inch UHD LED TV in the month of April'22. The LED TV has manufacturing defects as the cracks got appeared just after 2~3 days of installation. Please help me, I have just spend more than 50K in purchasing this TV and that too on EMIs. I feel like cheated my hard earned money got wasted, I trusted huge brand name LG.

New AC is installed on 7th May' 2022, it was purchased from Nirman electronics Surat . It wasn't cooling below 28 degree while checked during installation.
For newt 3 days, lots of engineers visited and checked leakage, filled refrigerant, checked again for temp vs current vs gas pressure analysis. AC is not cooling below 25 degree after all the efforts. I am not getting clear response from the LG team and every time they suggest different approach saying it's a last try. it's a waste of time, money and mental harrasment to us. After all the trials has completed after which they were agreed for replacement, the service head again suggested to remove the refrigerant in open air and refilling (2nd time). As my 70 yrs old mother is cardiac and asthama patient, i wanted assurance that it should not be harmful to her health and my neighbours too. They denied to give such assurance and denied for ac replacement or payment back. There is no guarantee that after filling the gas again, AC will work properly.
I feel like cheated. I don't trust this faulty AC anymore, if it will work for few years if they repair it now by any means.
I request either my money back or replacement.

I have bought a LG washing machine through Flipkart. The product was delivered before promised date.(08/05/2022) . Promised installation date was 09/05/2022. But the service gent (crystal care, Kannur, Kerala) purposefully delayed the installation. Horrible service . I have a same worst service experience from same service agent before. Pls do the needful for the speedy installtion

Ordered a 335 litres convertible plus double door refrigerator with LG through lg.com/in on 16/4/2022.

Was promised delivery of the product within a week and am yet to receive the product.( 6/5/2022)

Pathetic customer service as the agents are repeating the same scripted answers without promising any solution.

This is to inform you that i have purchased 2 tones Air conditioner by your company befor 10 days ago.
But Up to date neither for company technition come to our place for installation not your responsible person response us.
After approching severar times to shopkeeper
he arrenge a technition name as Javed he will visit the site told as that he will install Air conditioner in second half but hi can't come.
me Gain Call Him nesxt day again in answer that he will come in afternoon. We Call him for a week but he answerd same as he aanswerd previousliy.
we Here by bring in yur kind notice that we had purchase sucg air condition according at goodwill L.G Company not the goodwill of technitions name as Javed .
so our feedback is to suspend the technition To Javedb From Your L.G Company. Becouse he was spolling You goodwill. previrously me had purchase several appliances of your company and me was got good effectivel and timely services services by your company According to your good impretion. i had puchased these Air Conditioner but this technition Javed Was Not intrested serve.
So kindy Punishe him And oblige as.

Thanks You
M/S . M.S.WALIA $ BROTHER GONDIA

We have purchased Air Conditioner form your company Befors 10Days
Your Companys technition Javed Was not instaling the purchase Air Conditioner since form 10day. Me will daily calling him on phone no. [protected] but daliy he answared that he will install in affternoon or evaning but hi can not fullfeel his comittment.
I had purchase such Air Conditioner according as good will of L.G company.
But such technition Javed Is trying to spoil Your Goodwill.
So Kindly Punish him and oblige us

Thanks You
M/S . M.S.WALIA $ BROTHER GONDIA

Sir, Recently we purchased the Washing machine during the cleaning of the filter it is broken, actually the cloth which is present over the filter is very soft and easily breakable so i want to replace it but when i called it vijay sales customer care they said it is chargeable even we purchased the additional VS warranty of 1 Year for this product and now only we as customer experiencing such problem then what can i do

Please do the needful help and replace my filter in warranty

Dear sir/ madam I'm regular customer of Jalgaon. I have purchased double door frost free lg refrigerator from Jalgaon 4 year before, now the fridge having some issues and i want to complain for the same to lg customer care. I lost my fridge original bill. So please be issue a duplicate bill of refrigerator through email or whatsapp.
Email id: [protected]@gmail.com
Whatsapp no:[protected]
Please do needful accordingly..
Regards
Yogesh Kapadne

I have purchased whirlpool refrigerator from pai international Indiranagar on last Monday (18/4/2022) next day they delivered but till now no one came for installation I'm running behind them no one is responding I recommend not to buy anything from pai international and whirlpool products, it's bad experience I have ever had

Dear Sir
This 1.5 Ton split unit is 2 years old and was serviced a month back Subsequent to getting service we went abroad and on return yesterday it is detected that when unit is switched on it shows CH05 on internal unit and doesn’t come on Repeated calls on automated number no response
Please call me at [protected] to re-ensure satisfactory customer support
Regards
Gp Capt Ashok Marwaha
139 Sidhartha Enclave
New Delhi 110014
Mob [protected]

Message 1.) Refrigerator was declared irreparable 2 and half years back as there was some pipeline issue.

2.) Now it cannot be repaired as I had it checked by some one outside LG. If we had not got it checked by someone else then they might have done something about it.

So, if point no. 2 is to be believed then why they didn't do anything 2 and half years back when the fridge was first shown to them only and declared irreparable by them?

Now, I have got the refrigerator repaired and the concern was of the compressor only. A new compressor was fitted in and some external wiring was done and the issue that was declared irreparable by LG was completely resolved.

The fridge compressor was under warranty for 10 years. Since it was compressor fault, LG did not replace it as they would have to give it to us free of cost and declared it irreparable.

Now, as I write to you, the compressor is still under warranty. I bought a new compressor and the issue was fixed.

I am very disappointed with LG for cheating its customers this way. I am now filing this in consumer forum and posting in social media also so as to get justice and make people aware of such frauds.

Service Request No CN[protected]

Problem statement:
I bought and 2022 model windows AC with dual invertor technology 1.5 ton
on 14 April 2022 after installation of AC we found our AC is not cooling our small room of 12x15 feet when temperature kept at 16 degree fan at F1 in cooling mode for 3 hour

raised complaint but service Centre denied buy telling they cant help you can talk to company directly
My AC is acting like air blower cooler not acting like ac

I request LG electronics that we trust your brand please do need full and please give us refund for AC i bought as the reputation says your action are quick

please find the details below:

1. model no : PW-Q1WUXA.THLG(Windows AC)
2. mobile number : [protected]
3. incident number :RNP[protected] April 20221)
4. Dealer name : value plus
5. city :Mathura
6. pin code : 281001
7. resolution: refund

note :I bought AC on 14th April 2022 but AC got installed on 16 April 2022
therefore complaint was raised on 17th April 2022

We have purchased a dual inverter 5 star, 4 in 1, 1.5 ton LG air conditioner a year ago. We don't get a proper cooling effect from Day - 1. But the AC mechanic is saying that the AC is in good condition. However we don't feel the same. Please help if possible.

My LG double door refrigerator was not cooling
And ice maker was unable to produce ice
Your service engineer response was due to choking of pipe my refrigerator was not cooling
He only check the freezer portion and told that Rs 3500 charges will have to pay to remove the choke.

My issue is I bought this fridge 2 yrs back and in every 2 years if i have to clear the chock by spending Rs 3500 this is clear wastage of my money and you have provided me a faulty fridge
With chocking issues

Kindly arrange to resolve my issue at the earliest.

Photo as taken at the time of engineer visit attached

The machine ie the LG dishwasher I bought a few months ago has a defect that- after a power failure, the entire dishwasher cycle starts from the beginning. This is utter loss of power & water, please do the needful for rectification on priority. Even cheap machines do have memory backup & start a cycle from where there was a power failure.Whether this issue can be resolved or not

In December 2021, I want to decmental my Airconditioner therefore I called to LG customer care for removal of my AC. LG's engineer came he removed AC and packed by her self in packaging box.

In April 2022, I want to reinstall AC so I gain called in LG customer care. LG's engineer came and reinstalled AC but AC not working properly so, agin engineer came and told me that AC's gas was finished. I said how it possible?

Your company's engineer came and removed the product you came and reinstalled the product so how it possible?

I called in Customer care they not give me proper answer and just gave me another's number with excuses like this is installing branch this is not our concern contact to removal branch. Form 3 days they just give me an excuse and passing the ball like circle.

Mr.Viraj Vadodara, Gujarat 's branch manager also misbehave with me by talking rudely. I asked him for response and solution he said this is not our concern that company not giving us updates so you have to paid for product damage with very rudely voice.

This is not the way to talking with any customer. I can not tolerate this type of misbehave.

I want my product gas refill with the Mr. Viraj's apologies latter.
Otherwise I will file a case against your company and customer service in consumer court for fraudment and misbehave.

I have every possible documents that your company not giving me a solution and do fraudment with me.