LG Electronics Complaints & Reviews

One month delay under warranty of of product and they close my complaint with out my consent

They won't pay warranty because I do not have label from the unit. I ask if I needed to keep the unit after two months and was told NO.
I even bought a new LG air conditioner to replace this one.

[protected] I filed a repair request on[protected] for an Lg air conditioner.
[protected] The repair man came out on[protected]. Unit could not be repaired.
[protected] Bought new LG air conditioner.
9-9-2021 Called LG about claim. It had not been processed. They were sending again.
[protected] Called Lg - They canceled the claim because I did not
respond to a phone call. I never received a call. Refiled the claim CNN[protected]. Said it was approved and check was being issued for $648.11. I ASK IF I NEEDED TO KEEP THE UNIT AND WAS TOLD NO!!!
[protected] Called Lg about claim. They said once again I did not answer the phone call to confirm. Said they would do it again.
[protected] Called LG same thing.
[protected] Called LG- turned over to Tyler Byrd RMA[protected].
[protected] Received email from Tyler and responded with requested information. Was then told I had to have the sticker off the unit to get paid or proof of disposal. I had neither.
1-5-2022 Received letter from Tyler with letter to submit for claim.

I have filed a complaint on the handling of this issue VCN[protected].

I bought a new unit to replace the bad one from LG. Receipt is attached.

This label requirement should be the first thing a warranty claimant is told, not the last.

A technician discovered a broken wire (pink) that stopped the ice and water dispenser from working. The wire can’t be repaired or replaced due to the design of the system.

The faulty design caused the wire to be damaged by the opening and closing the door. The repair cost is $650.00. Total replacement of the door.

A wire that should have been protected from damage by your design team requires a complete door replacement.

LG needs to cover the replacement, preferably by a Lg technician.

LG W41 mobile exchange problem IMEI dose not match

Dear Sir/Madam,

This is to inform you that we have purchased a new air conditioner on oct 27th 2021 on emi and this asset which we have brought it's on Punjab national Bank name

Unfortunately we had a short circuit at our place on november 3rd 2021 so the air conditioner and my other appliances got blasted

We went to the vijay electronics dealer which is based in santacruz east to request him if he can speak to the lg team for new air conditioner as brand gesture but they told they wil speak to the lg team and let us know and infact lg team have inspected the site

After months of repeated followups with the dealer and lg team we are not getting any response from both the ends as we also need a letter from lg that the ac is completely damaged and can't be repaired but for this also we have been still following up with them

So we would request you to kindly look into this matter and resolve the same at the earliest and oblige

Reg
Nitin Jain
Mob:[protected]

For since last more than 2 months, my refrigerator is with the service center ( 16th Nov 2021).
They are unable to fix the problem that I am faced since ( Dec 2020 ).
Their mechanics are unable to detect the mistake and charge exorbitant rates when they come for checking.
They do not take our calls and are extremely rude and now they have denied having the capability to repair it.
They have the worst service and their mechanics, staff as well as executives are rude and arrogant.
I have no clue that what they have done to my refrigerator.
All my calls record will be available at the service centre.
This is very shameful & a major shortcoming to the company.

Hi,
I made a complaint on 30th October 2021 regarding a vertical line in my 43 inch LG UHDtv which I bought in April 2017 for Rs. 64000. Complaint no. Rnp[protected].
I have purchased an extended warranty on this tv worth Rs. 16992 from LG and I have replaced the led panel once before.
So I have spent Rs. 80992 on this LG TV.
Additionally I have recently purchased a 55 inch Lg tv for Rs. 55000.
Now, the customer service person in Thane, Mr Pradeep Panday, called me and told me that the current value of my 43uhdtv is Rs. 22400.
He also said the panel is not available and suggested that I can replace the tv by buying a new lg tv and paying the difference.

From a customers perspective
1) I bought a tv in 2017 which was Rs. 64000
2) I purchased an amc worth Rs. 16992
3) this led tv has a problem with the panel as this is the 2nd time a vertical line issue has arised.
4) I have spent a total of Rs. 80992 on this tv
5) I have recently purchased a new 55 inch uhdtv for Rs. 55000.

And now LG is giving me a refund of Rs. 22400. This is not even 50% of the money I’ve put in it.
Apart from the Rs. 80992 .
I have had to go through the hassle of calling customer care and waiting for the panel and finally they said the panel is unavailable.
I want at least 50% refund on this tv .
Is there nothing LG can do to reward a loyal customer ?

I’ve been recommending LG tvs to my friends and family and many have bought it due to this.

Please provide a reasonable resolution on this asap.

Good morning sir/madam...My name kalaiselvan from thuraiyur, trichy. I worked 30days thuraiyur branch of vasanth&co..LG Additional supporting staff(diwali season) but still now not given salary... I'm new married couple... I need money urgently.. Mtrteam leader not consider for my family situation.. Daily I wil call team leader Mr. Ananth... But don't response for me... I kindly request to you... Please provide my salary for help me...

We have booked a LG 32 L All in One Charcoal Convection Microwave Oven (MJEN326PK, Black, With Starter Kit) through LG sales executive Mr. Santosh Kumar Mohapatra (63011) and local Distributor/Seller M/s TV Emporium, Rourkela, With a bye back our old Microwave oven

But the LG sales executive Mr. Santosh Kumar Mohapatra (63011) sent me a different model and taken an amount Rs. 24, 500/'. it is found that supplied one is an old and defective one. It has shown to Mr. Mohapatra. He apprised and with a commitment that when the said model will be available, it will be replaced with the ordered one. Later on, they took out the defective Microwave oven also within few days

It has already been more than 3 months past since neither got the ordered Microwave Oven nor the Money back. On asking each and every time giving a lot of falls excuses. Not our old Microwave oven returned.

Now we are in great trouble. It is, therefore, my earnest request to please do the needful to resolve the issue.

Main door problem pending. Totally disappointed from first month after washing machine purchase I do multiple complaints from purchasing month machine. Manager excuses
Dear customer RNP[protected] is given to TARSEM RAM [protected].Post Satisfactory work. I complaint many times but till no resolution if my problem pending raise a complaint and take action if my problem no solve i do legal action

I brought LG TV from Amazon 30K cost having 1.5 years in usage has shown malfunction with video.after service person visited one part has damaged in TV to get rid off this problem need to buy parts which cost 7k. Why LG products are like this.we trust LG products initially after having this incident happened with me and to my own relatives.I must say to LG Brand.. Don't make this stupid products to the market. I am very disappointed to have this product with my hard money.

I have been trying to get a refund to an LG air conditioner stated above since June which is when I first filed that the AC is not cooling. I was asked to submit a torn label, a refund letter and a statement that I am not buying the same AC again. I have still not been reimbursed and LG has made me submit the document several times since June and as late as today. Today they kept me on the line for an hour and yet could not connect me to a complaints agent or a supervisor. The ref. number for the resubmission of documents today is CNN[protected] and today I spoke with agent Wendy and on previous occasions there was an agent Arthur and then a Lex..

I spoke to Wendy again just now on Dec 31 from 11 to 12 PM and she did not give me a complaint number and said supervisor will call me back but I am yet to receive the call.

Kindly advice how to get a refund as soon as possible as I have been applying for it since June 2021.

There no copies of chats or emails as upon several request to get an email address I was not provided one. However there is a number that I got messages from and that i was asked to send the documents to:

+[protected]

Kind regards,

Kadambari Mainkar

Really worst service from lg service branch of Mandya Karnataka . they giving fake promise to me till now they never resolve the problem this is my complaint id customer RNP[protected] give them correct direction first .

I been trying to get a prepaid shipping label sent to me from my ra agent alexis.[protected]@lge.com for over 2 weeks now and customer service keeps saying that they will send the request and pin it to a supervisor and nothing is happening

Recently my LG TV 42LW5700-TA.AMAYLH is got fault and I contact the service center then they told the motherboard is got damage and need to install the new one. But the board is not available in market now. Is there any possibility to get the board?

Hi. I bought LG Refrigerator from Arcee Electronics, Belapur store on 17th December under Name- Prachi Kate. I got the refrigerator on 20th but the side part of it was damaged. They said the replacement will be done in 24-48hrs which didn't happen. Their one of the website number is wrong and other is not working. No point of contact.
I got the replacement after 10 days, AGAIN a defect piece sent to which both LG and Arcee are least bothered. We are living in the digital and customer centric era and you guys are not living up to that and don't care about it. I've spent 24k on the product which will go on for years and such escalation request is not been considered by the brand is very pathetic. My only hope now is Consumer forum or legal action if you guys don't stand up. Please help me in this case as its a long term investment or give me back the REFUND. Awaiting response. Thanks

One of your representative Ombir Chauhan who has been serving my RO for more then one year took Rs
5301 by saying it is a one year subscription fee for servicing and all internal parts have to be changed as it was giving less water. He came to me on 20th and now he is not responding.I am really concern as he is cutting my call.His mobile no is [protected]

Thanks
Gorav
[protected]

We purchased Preethi zodiac Mixer Grinder from Pai International Vidyaranyapura, .
After taking the mixer grinder to home we were not able to remove the jar from the mixer grinder and we requested for replacement, but they have not considered our request and same set was returned to us.
Within 3 months of purchase mixer grinder stopped working, again we requested for replacement. But the same set was returned to us after 2 weeks and they are telling that there was some loose connection and now they have corrected it.
Worst service by Pai International and they have not bothered updating customer about the status of the complaint.

I Register a complaint with LG RNP[protected] for my LG Plasma repair on 24th Nov 2021. My LG Plasma TV model number is 50PB560. LG technician repaired my tv after 20 days and Done editing in invoice and taken 2000rs over charges.I confirmed Charges with near by service center. Here I Attached the Invoice copy. 3 time mail done to LG But Not receive any solution.i want company do service center audit and check how service center cheat to customer by editing in invoice.As per company technician service center already penalized many time for overcharging done.It Means Service center taken overcharges regularly from customer. Hence requesting with the forum is to please help me with the Justice and ask LG company to take serious action and do service center audit and return overcharge money to customers.

1. Dishwasher bought in 2013.
Presently not working.
2. Complaint raised in June 2021.
3. LG mechanic checked & said Motherboard defective. Company said spare not available. But product still on inventory.
4. Requested LG to repair Motherboard as Dishwasher costs Rs. 57, 000.
5. Complaint not resolved despite multiple reminders