LG Electronics Complaints & Reviews

Purchased washing machine. Dealer informed will get cash back in 90 days, its been 180 days, still no cashback

I have called a coustomer care n one person came to fix the problem that I was facing in my LG fridge.
Then the amount he told was 5500/-
I paid him through paytm n asked for the bill he said he ll just WatsApp me the bill but he didn’t.
Then the moment he left from home the fridge got sick again.
After calling him more than 20-30times he was making excuses n till date he is not here:

I purchased an LG Window Double Inverter AC model No. JW-Q18WUZA. On 20-Mar-2022, the same was installed by LG authorised technicians. Soon after installation, it stopped cooling. I raised a complaint. Next day, two technicians came and somehow AC started cooling. Just with 2-3 days it again stopped cooling. This has happened five times within a span of two and a half months.

I am sure that it is a defective product. But,...

I have lost my bill of LG side by side door refrigerator registered in my mobile no. [protected]

सर मेरा नाम संकेत श्रेणिक खाटेर हे.. मेने
20 मे को refrigerator repair के लिये complaint दि थी लेकिनं umang enterprises solapur जो LG का सर्विस सेंटर हे... वो 20 तारीख से इंजिनीर available नही हे ऐसा बोल रहे हे...कॉल किया तो कॉल नही उठाते ...आप umang enterprise, solapur पर complaint किजीये... Action लिजिए ऊन पर... अगर आप इंजिनीर 10 दिन से available नही कर सकते तो सर्विस सेंटर किस लिये खोला हे???? ऐसी खराब सर्विस देते हो क्या आप???

Umang enterprise, solapur पर आप action लिजिए... बहोत खराब सर्विस हे...

RNP[protected]

ये मेरा compalint नंबर हे..

मेरा मोबाईल. नंबर --[protected]

Hello Sir
I had lodged a complaint regarding my water putifier www182EP on 6th May.
From that day till now my problem isn't solved. Every alternative days the service personnel coming, checking, changing some parts and then too new problems arriving every time. I am fed up. It's been around 25 days. Please pay attention to your customer issues otherwise you will loose them. Take this issue seriously.

I bought my LG front loader in March. My washer has not sounded right since the day i got it. A service tech has been out twice and really can't pinpoint a problem with it. But it still persists and gets worse by the day. I have been battling this for three months now and I am beyond frustrated with your company. For the past month I cannot get you to respond to me. My washing machine sounds like a machine gun firing constantly when it spins. It shakes my whole house. I am prepared at this point to put a video of my washer spinning on social media and let everyone see what a new LG washer does. And also to file a complaint with the Better Business Board.
Something needs to happen!!!

2 users waiting...
12:33 pm
1 users waiting...
12:34 pm
The live agent will connect you soon. Please stay connected with us
12:35 pm
My refrigerator water filter has from day one leaked something like baking soda with use of water or ice.
12:35 pm
HA Agent 17 joined the conversation
12:35 pm
18 months
12:35 pm
Good day! john This Ola from LG chat support
how can I help you today?
12:35 pm
Tell me how to eliminate the baking soda like residue from the ice/water receptacle.
12:37 pm
I have never had this problem with Samsung or GE. I took a chance to buy LG now I am sorry I did.
12:40 pm
Sorry to hear that if you have an issue about the baking soda residue let me check what we can do something about the issue
12:41 pm
I do hope you can help because a fridge that cost over 3000 should not operate improperly as a standard.
12:44 pm
Really sorry to hear that regarding the situation if woud be ok if i can request to send pictures in order for us to better assist your issue
12:46 pm
Absolutely, I have two that I just took.
12:47 pm
Very Good! to get it will send you text for you to attach the pictures. May I have a phone number to send you text ?
12:49 pm
[protected]
12:50 pm
This is from one day. It require constant clean up. I am on my 4 filter. 2oEM and 2 not. All have had the same problem.
12:57 pm
The live agent has joined this conversation
1 users waiting...
12:57 pm
The live agent will connect you soon. Please stay connected with us
12:57 pm
HA Agent 19 joined the conversation
12:58 pm
Hi! Thank you for contacting LG this is Jana, How can I help you?
12:58 pm
Home Depot was no help as I went to the within months of the problem.
12:58 pm
I just uploaded pictures see the thread
12:59 pm
I apologize for the inconvenience. No worries, I'm here let me help you out.
12:59 pm
Is this regarding your AC?
1:00 pm
Are you still there? It’s been a while since your last message. Do you want to continue chatting?
1:01 pm
Are you still there?
1:02 pm
It is my refrigerator. I was just havin a conversation with Ola so who are you and I am sorry means you are. This is supposed to be Customer service?
1:03 pm
I see. Im going to end the chat now.
1:03 pm
I apologize that your chat has been cut off.
1:05 pm
If you want I can transfer you over to the last rep
1:05 pm
Please do as We we’re just getting somewhere with Ola
1:06 pm
I see, I'll go ahead and transfer your chat now.
1:07 pm
Waiting for HAAgent 17 Ola
1:11 pm
The live agent has joined this conversation
3 users waiting...
1:11 pm
2 users waiting...
1:11 pm
1 users waiting...
1:12 pm
The live agent will connect you soon. Please stay connected with us
1:13 pm
[US] Ramon, Marcel joined the conversation
1:13 pm
Hi, John Gravlee. How can I help you today?
1:13 pm
I have been on since 12:35. With # 17 and 18. Can you see the thread? I sent pics too.
1:15 pm
Let me check your previous conversation.
1:16 pm
Thank you
1:17 pm
John, is this in regards for your water filter?
1:21 pm
Are we still connected?
1:23 pm
Yes on our 2019 fridge that has leaked a baking soda type powder since we bought fro Home Depot.
1:23 pm
I sent pictures.
1:24 pm
Let me check the pictures you have sent.
1:26 pm
Thanks
1:26 pm
The live agent has joined this conversation
Waiting for HAAgent 17 Ola
1:27 pm
[US] Ramon, Marcel joined the conversation
1:27 pm
Hi, John Gravlee. How can I help you today?
1:27 pm
I have been on since 12:35. With # 17 and 18. Can you see the thread? I sent pics too.
1:27 pm
Let me check your previous conversation.
1:27 pm
Thank you
1:27 pm
John, is this in regards for your water filter?
1:27 pm
Are we still connected?
1:27 pm
Yes on our 2019 fridge that has leaked a baking soda type powder since we bought fro Home Depot.
1:27 pm
I sent pictures.
1:27 pm
Let me check the pictures you have sent.
1:27 pm
Thanks
1:27 pm
May I verify if you dispense a 2.5 galon of water on your dispenser?
1:28 pm
I am not sure what that means
1:28 pm
I mean did you dispense a galon of water, cause dispensing galons of water would help to clean the soda on your unit.
1:30 pm
Are we still connected?
1:33 pm
I have dispensed way more than a gallon. However are you saying I should try to flush it by despening a gallon and one half on the new filter?
1:33 pm
Is soda expected on this unit?
1:33 pm
The live agent has joined this conversation
Waiting for HAAgent 17 Ola
1:34 pm
[US] Ramon, Marcel joined the conversation
1:34 pm
Hi, John Gravlee. How can I help you today?
1:34 pm
I have been on since 12:35. With # 17 and 18. Can you see the thread? I sent pics too.
1:34 pm
Let me check your previous conversation.
1:34 pm
Thank you
1:34 pm
John, is this in regards for your water filter?
1:34 pm
Are we still connected?
1:34 pm
Yes on our 2019 fridge that has leaked a baking soda type powder since we bought fro Home Depot.
1:34 pm
I sent pictures.
1:34 pm
Let me check the pictures you have sent.
1:34 pm
Thanks
1:34 pm
May I verify if you dispense a 2.5 galon of water on your dispenser?
1:34 pm
I am not sure what that means
1:34 pm
I mean did you dispense a galon of water, cause dispensing galons of water would help to clean the soda on your unit.
1:34 pm
Are we still connected?
1:34 pm
I have dispensed way more than a gallon. However are you saying I should try to flush it by despening a gallon and one half on the new filter?
1:34 pm
Is soda expected on this unit?
1:34 pm
My apologies do you have a home water line filatration?
1:36 pm
*filtration I mean.
1:36 pm
I have a water filtration system. The baking soda is a residue unique to the LG
1:37 pm
I see and have you change your water filter?
1:38 pm
Yes, and there is no baking soda residue from any other use of water in the house.
1:40 pm
I see, may I verify if your hearing a noise?
1:41 pm
No noise except the ice maker or water dispensing. No gurglingAll works properly except left over residue.
1:43 pm
Did you hear any noise from the unit?
1:43 pm
It appears that the filter uses a baking soda to remove impurities and is leaking incorrectly.
1:45 pm
Can you double check if that is a powder or seem's to be a particles of plastics that might grind.
1:46 pm
I have owned GE and Samsung and never had this issue
1:46 pm
I'm so sorry to hear about that, no worries let's work this together.
1:47 pm
Did you notice any particles that seem's to be plastic or not?
1:48 pm
the powder has the consistency of baking powder. No variation in consistency and only shows up when the descender is used. Definitely not plastic
1:49 pm
Dispenser
1:49 pm
I see, one moment please.
1:49 pm
May I verify how old is the unit?
1:51 pm
It was purchased from Home Depot, installed in November 2019. It is in our Mountain house and gets light use.
1:53 pm
I see, for this the unit is already outside the 1 yr. manufactured warranty for the parts and labor, however may I ask if you purchased an extended warranty?
1:54 pm
Home Depot did nothing and passed this problem on to LG
1:54 pm
I contacted Home Depot well within the warranty.
1:55 pm
I thought it would eventually go away.
1:56 pm
I see, if you don't have an extended warranty, what I can do here is to provide an LG Authorized Servicer near your area, for me to do that I need your Zipcode please.
1:58 pm
No one is getting sick but the unit should not behave the way. Without getting fixed I joust won’t buy you product. I am closing on another house in weeks. Do you think I will put up with this again?
1:59 pm
My zip code is 30560 in Morganto GA. If you can arrange a fix I will me most grateful.
2:01 pm
Let me check the servicers one moment please.
2:03 pm
I'm sorry, your connection has timed out. Please click the restart button for further assistance.
image
How was your experience chatting today?
This is how they wasted my time today. Don’t buy their products.

Dear sir,

I brought LG Air conditioner on 2020 and due to Covid 19, there is no service for next 6 months, from 2020 September month continuously I complaint about the product in lg customer care.
After complaint lg technician will come and do service one month the ac will work again the same problem will raise.

Till date the problem does not solved

I purchased Prestige wet grinder on[protected]. Within 1month I faced issue with the product as it got struck and not rotating. I raised complaint in Pai customer care and after many followup call a technician visited and fixed the issue. Again after two months again same issue occurred and I raised complaint on Mar 28th. Till now complaint is open and no one visited.

Pai customer care does not provide concerned person number...

Worst customer service .
In my home most of the product purchased in lg .But the customer service is pathetic now .
I bought lg inverter ac just two and a half years ago and it was the top end in the segment . Usage was frequent in summer(only in night)
and moderate during the rest of the year.

All fine until 2 years and suddenly ac was not throwing cool air anymore. complaint registered in LG customer service
LG technician (name- munna)visited in chennai (12/05/22)and said gas is empty they need to refill the gas I asked to refill in home itself but technician said its LG policy we need to take product to their warehouse for gas refill. And he told gas refill + transportation around 4k to 5k They took both the units for refill and later from AK engineerg I received a call saying we need to replace with new coil so coil + gas refill + transportation = 17 k (75% of AC cost)

With moderate usage and within two years the LG people want to replace coil. How pathetic Now why would i go for a high-end lg a/c with a low-quality coil .when i can have other brands which are very cheaper than this. Samsung five-star ac bought at the same time working fine at home.
It looks like lg is doing a scam to loot its own customers. Not use with taking to (karthik -team lead) and (gnamuthu - service head) I am not the only one check out others pointing out the same issues in social medias air conditioner coils scam

I hope lg will look into this issue and resolve my issue at the earliest. Otherwise i will throw the ac infront of LG showroom

Worst customer service .
In my home most of the product purchased in lg .But the customer service is pathetic now .
I bought lg inverter ac just two and a half years ago and it was the top end in the segment . Usage was frequent in summer(only in night)
and moderate during the rest of the year.

All fine until 2 years and suddenly ac was not throwing cool air anymore. complaint registered in LG customer service
LG technician (name- munna)visited in chennai (12/05/22)and said gas is empty they need to refill the gas I asked to refill in home itself but technician said its LG policy we need to take product to their warehouse for gas refill. And he told gas refill + transportation around 4k to 5k They took both the units for refill and later from AK engineerg I received a call saying we need to replace with new coil so coil + gas refill + transportation = 17 k (75% of AC cost)

With moderate usage and within two years the LG people want to replace coil. How pathetic Now why would i go for a high-end lg a/c with a low-quality coil .when i can have other brands which are very cheaper than this. Samsung five-star ac bought at the same time working fine at home.
It looks like lg is doing a scam to loot its own customers. Not use with taking to (karthik -team lead) and (gnamuthu - service head) I am not the only one check out others pointing out the same issues in social medias air conditioner coils scam

I hope lg will look into this issue and resolve my issue at the earliest. Otherwise i will throw the ac infront of LG showroom

LG Worst customer service .
Most of the product purchased in LG .But the customer service is pathetic now .
I bought lg inverter ac just two and a half years ago and it was the top end in the segment . Usage was frequent in summer
(Four-five months) and moderate during the rest of the year.

All fine until 2 years and suddenly ac was not throwing cool air anymore. complaint registered in LG customer service
LG technician visited in chennai and said they need to inspect the product in their warehouse gas refill. They took both the units for inspection and under pressure checks they found the coil issue and said the replacement would be 16 k

With moderate usage and within two years the condenser coil started issue . Now why would i go for a high-end lg a/c with a low-quality coil .when i can have other brands which are very cheaper than this. Voltas five-star ac bought at the same time at 26k working fine at home.
I should have gone for a copper condenser or some other brand with a quality coil. It looks like lg is doing a scam to loot its own customers. I am not the only one check out others pointing out the same issues from lg air conditioner coils

I hope lg will look into this issue and resolve my issue at the earliest.

872 ( RNP)
Worst customer service .
Most of the product purchased in ac .But the customer service is pathetic now .
I bought lg inverter ac just two and a half years ago and it was the top end in the segment . Usage was frequent in summer
(Four-five months) and moderate during the rest of the year.

All fine until 2 years and suddenly ac was not throwing cool air anymore. complaint registered in...

I am Harjindar kapoor.
I bought an Air conditioner just before a month and now i am feeling regret of that because of facing a lot of issue related to cooling and swing problem in this product.
Please tell me how can i complaing about it.
My address
Punjabi mohalla nai sarak deeg bharatpur rajasthan 321203

Hello,

I had one big mistake in my life by purchase LG Split AC in 2018, But from 2020 to till now every year minimum 8 time LG authorized service center (AIR COOL Ghaziabad UP) engineer 6b time visited and same replied that AC is working normal, and LG Dual inverter Split AC can not achieve room temperature against AC set limit,
now i feel that i made a bad choice to select the LG AC,
Actually AIR cool system person not skilled so i am facing and suffer with low cooling, I hope you will help or support me for sort out from this issue,
thanks

Respect sir/madam

my name is t satish reddy
recently i had taken new lg washing machine at (guntur) 522001 (andhra pradesh) india

at the date of 04/05/2022 on this month

at next day company experience service person name :- (david reddy ) lg company mechanical person to show demo to us as how to use my washing machine

but at that day he removed box & fix all washing machine accessories to start (0n ) but that is not good day
we waited for good day to start washing machine
we told we will on it after 2 days
if any enquiry or any problem we will call u
we think it was new washing machine
but why there is a problem
so we will start it after 2 days at on good time
service mechanical person has gone
but at 8th date of this month we start my lg washing machine

it was moving
but some water is coming down from the washing machine
we call service mechanical person
ge told please make tight the tube at down

at next 2nd day also same problem
at 3rd day also water is coming down

we called service mechanical person to check total fitting

he came at next day
he came & opened from upper side
we shocked once
at inside water / tub/ drum
it was damaged
one big hole at drum inside
we asked why it was damaged
company person told we think it was physical damaged from company
i told ur auto boy has bring the washing machine

u is the company experience service person
u only opened the machine
but why it was physical damaged
he told damage piece from company
please ask where u taken
i called & told to saled shop at where we had taken washing machine
at first he told it was not problem from my side

i will forward to lg service
we will provide to replace the damaged drum / tub inside part as what is dameged

important:-
1) but there is no damage cracked
part inside at washing machine

2) we do not used

3) we r complaintig from 1st
onwards water is coming down to service person

4) company person only opened & shown to us about damage

5) why damaged item is sold to us

6) who is responsible person

7) company / saled shop outlet

8) without check / verification why it was physical damaged

9) company is not verified properly

10) why company is cheating customers

11) iam sending totally bill/ damaged item photos
u have any enquiry first ask company person what happened

please check & provide new washing machine asap

other wise we will provide & file a complaint on cheating customers & saled damaged item to customer
court of law (consumer court ) asap

lg service person details
david reddy
[protected]

thanks u sir/madam
t satish reddy
[protected]
guntur district
pin :- 522001
andhra pradesh ( india )
[protected]@gmail.Com

I bought 1 ton split AC in the month of Nov. 2021 and hardly used 15-20 days in month of April 2022 and then stopped working. I have raised concern with LG service center on 7th May 2022. The request number is RNP[protected]. Almost 11 days gone but still the issue is not resolved. Also raised same concern through LG website but no impact. Service guy saying every day that issue will resolve tomorrow.

LG's after sales service is worst what I observed now. Even their technicians are not fully trained to find the issue and resolve immediately.

I request to all AC buyers, please don't purchase LG product as their products are faulty and after sales service is worst.

I bought 1 ton split AC in the month of Nov. 2021 and hardly used 15-20 days in month of April 2022 and then stopped working. I have raised concern with LG service center on 7th May 2022. The request number is RNP[protected]. Almost 11 days gone but still the issue is not resolved yet. Also raised same concern through LG website(Acknowledgement Number:[protected] but no response. Service guy saying every day that the issue will resolve tomorrow.

LG's after sales service is worst what I observed now. Even their technicians are not fully trained to find the issue and resolve immediately.

I request to all AC buyers, please don't purchase LG product as their products are faulty and after sales service is worst.

Sir,
Date of incident: 25.6.21 / 8.7.21
Client Number: Not available
Full description of the incident:
Purchased LG refrigerator (420 litre capacity) GL-1472QDSY on 02.02.2019 bearing no: 809PRFG049659IN vide invoice No: HO-GST-11373 Dtd.02.02.2019 for Rs.43200/- from Local dealer Mr. Maulik (M[protected] of M/s SAFEZONE ELECTRONICS, G-03 & G-103, Plot No: 231, Haveli Arcade, Sector-11, Gandhinagar, Gujarat

Noticed Defective : First complaint bearing No: RNP[protected]resolution/repair took 53 days un reasonable time -09.04.2020 to 31.5.2020) + costing me invoice of Rs. 1954/-, invoice bearing No: T47789/2799
second complaint bearing No: RNP[protected]resolution/repair took 5 days’ time - 23.01.2021 to 27.1.2021) + costing me your invoice of Rs.767/-, invoice bearing No: U47789/01597 for (protested) billed amount of Rs. 4431.10
third complaint bearing No: RNP[protected].05.2021 to 08.07.2021) 69 days

• Further details: After struggle of 69 days (1.5.21 to 8.7.21), I managed to get replacement of defective LG Refrigerator by different model (437 Litre GL-T432APZY bearing no: 107PRBA000509 on 8.7.21 as follows
LG has given three punishments for same cause of defective fridge.
1. LG made me to bear a loss of Rs.8640/- towards one year depreciation @20% on purchase price of Rs.43200/- for no fault of mine
2. LG made me to pay NEFT Rs.9631.50 on 25.6.21 towards difference in cost of old defective fridge valued Rs.34560/-[[protected]] & new model fridge Rs.44192/- for no fault of mine because LG stopped production of old model
3. LG is refusing to give me customer warranted documents like money receipt of Rs.9631.50, invoice/bill for Rs.44192/- for new fridge which I got after full considerations/payments stating that LG is not supposed to give them under LG policy which LG is not ready to share or disclose or quote the said clause of LG policy stating LG policy is internal matter of LG.

As per internal policy of LG, LG is denying me to share LG policy and also denying me to share customer warranted 4 lawful documents and in lieu thereof contrarily forcefully giving & forcing me to accept defective Debit note, defective delivery challan, packing list page which I never asked or required. I am not interested in LG warranted 3 documents viz., defective Debit note, defective delivery challan, packing list page
It is possible for LG to comply my grievance by in relation of LG policy or amendment in LG policy or under CP Act, 2019. Had LG provided under LG policy or in relaxation or modification of LG Policy, I need not seek redressal under consumer right under CP Act, 2019(not 1986)

As per Consumer Protection (General)Rules, 2020 and as per section 31 of GST Act, 2017 Invoice or bill is required to be given to customer as per customer right and not to give invoice/bill etc amount to unfair trade practice under section 2(47)(vii) etc of Consumer Protection Act, 2019 (not 1986)

Even LG Corporate Office has failed to reply any of my three RPAD letters Dated.23.8.21, 5.9.21 & 5.12.21.

LG is trying its best to suppress the voice of customer and keen to crush the customer right to get invoice / bill etc lawfully

Desirable resolution of complaint:

Option A:
To get 4 lawful customer warranted documents from LG India or Local dealer Mr. Maulik (M[protected] of M/s SAFEZONE ELECTRONICS, Gandhinagar and LG Corporate Office to reply my 3 RPAD letters Dtd.23.8.21, 5.9.21, 5.12.21
Customer warranted Documents:
1. Invoice/bill Dtd. 8.7.21 for Rs.44192/- ModelGL-T432APZY sl.no:107PRBA000509
2. Money recept/voucher Dtd.25.6.21 for NEFT payment of Rs.9631.50 to LG
3. Receipt of returned defective fridge to transport driver on 8.7.21
4. Proper warranty card duly signed by SVC with full customer details etc

Option B: Local dealer M/S Safezone Electronics, Gandhinagar (Mr. Maulikbhai – Mobile:[protected] is ready to resolve the grievance provided LG India permit and authorise the local dealer to do so, in case LG is not willing.
Please help & support customer right to get invoice/ bill etc. When LG say LG policy is internal matter of LG & nor ready to share/disclose, in what way customer is concerned with LG Policy and to use the said policy against customer right is against the principle of natural justice. In view thereof i.e. denial to give invoice/bill etc under LG policy withour sharing LG policy in its full context, Customer has no other option but to resort/seek the customer right under Consumer Protection (General)Rules, 2020 and as per section 31 of GST Act, 2017 which clearly envisage that Invoice or bill is required to be given to customer as per customer right and not to give invoice/bill etc amount to unfair trade practice under section 2(47)(vii) etc of Consumer Protection Act, 2019 (not 1986) .

A: Local dealer details : Mr. Maulik (M[protected] of M/s SAFEZONE ELECTRONICS, G-03 & G-103, Plot No: 231, Haveli Arcade, Sector-11, Gandhinagar, Gujarat

B: Company details in full is furnished herebelow:
Company details: LG Electronics India Pvt Ltd. - [protected]@lge.com ; b2bsupport.[protected]@lgepartner.com ; vineet.[protected]@lgepartner.com ; email.[protected]@lgepartner.com ; voc.[protected]@lgepartner.com ; shakeel1.[protected]@lgepartner.com ; dasari.[protected]@lge.com ; ashok2.[protected]@lge.com ; manish.[protected]@lge.com ;
[protected]@lge.com, [protected]@lg.com
• Head Office Address: LG Electronics India Pvt. Ltd., Plot No. 51, Surajpur – Kasna Road, Udyog Vihar, Greater Noida, Uttar Pradesh, India, Pin Code – 201306.
• Office Phone Numbers:[protected]/[protected]
• LG India Corporate Office Address: LG Electronic India Pvt. Ltd., Plot No.51, Surajpur Kasna Road, Greater Noida-201306
• Registered Office Address:LG Electronic India P Ltd, A-Wing 3rd Floor, D-3, District Center, Saket, New Delhi-110017

Truly yours,
D. B. Vaghela,
Retired DGM (Finance) BSNL & Ex Assistant Director General, DOT HQ, New Delhi
Residence: Plot No. 29 / 2, Sector- 4 - A, 'G' Road, Gandhinagar -382006.
Residential landline No:[protected], Mobile No. [protected] & [protected]
E Mail: [protected]@yahoo.com or my son Dr. [protected]@yahoo.co.in M-[protected]