LG Electronics Complaints & Reviews

We purchased side by side door refrigerator in May 2018. The fridge had a warranty of 10 years for compressor. The compressor stopped working in May 2022. Service engineer visited the site and promised replacement in 4 days. Then it turned out 2 weeks and later one month and now it's 2 months. Escalation of issue has stereotype answers no proper answers. I am shocked to hear that the part is not available with the company. I don't know how they claim themselves as no 1 company

Service Request#: RNP[protected]
My LG direct drive washing machine got drum noise problem and called for LG customer care and they assigned this case to "Charm Engineers" Chennai. Service engineer told me to replace the entire drum set that has costed me Rs.7100/- and I have paid in full to service supervisors Gpay account. The machine delivered to my home after service and the it was ran without any clothes load. So, it was running without any issue. But, after adding clothes load and ran again, it was producing so much noise. I called the service centre again reported this problem and the service engineer inspected the issue at my home and said the shock absorber in the machine is reason for noise issue and it needs replacement and that will again cost me another Rs.1000/-. I told him that this issue was not there before you took the machine to service centre and now you are asking me to replace the shock absorber which I'm not responsible to take the expense. But, there is no support from service engineer, service supervisor. I have also tried to reach out service head, but no one can't be reachable or not picking up the call. This is an unacceptable behaviour and I never expect from LG company.
I would always prefer LG company and own couple of LG products. But, now I'm very serious not to buy anything from LG hereafter and also not recommend LG to relatives, friends and collegues circle for this kind pathetic after sales support experience.
If you take any action on this request, please do. Nothing else to describe the pain I'm going through because of this issue.

Respected Sir/Madam.
1st issue-
On 6th of may 2022 i bought LG ULTRAGEAR 27gl850 monitor Arihant computers, from the day of purchasing the monitor it started showing some problems, so i registered a complaint with LG on 10th of june (RNP[protected]issue -left side of the screen had a yellowish tint to it, IPS glow and BLB- Back light bleeding) on 11th may Mr.Raosaheb Avhad (+91 [protected]) he inspected the monitor and he concurred but he was unable to take a proper picture of the issue, he said the issue doesn't show up on the pictures, he suggested that i have 3 years of warranty so i should use it like this for a few month and then if the problem still remains i should contact customer service again and the complaint was closed.

I also tried to ask a replacement from the shop (arihant computers) but they refused saying its not their fault.

2nd issue-

On 29 th of may 2022 night this issue escalated and lines started to appear on my monitor along with a tiny black spot on the top side, that tiny spot quickly spread into a line/crack on the inside of the monitor,

On 30th of may 2022 i again registered a complaint with LG (RNP[protected] on the next day
Mr.Raosaheb Avhad (+91 [protected]) came to inspect he observed that the monitor has not damage from the outside, only problem is inside of the monitor, he tried to open the monitor he did not have the necessary tools and the know how to do so, but he was adamant to open it, he was gonna use a metal screwdriver to pry it open the monitor but i stopped him, this attempt of his increased the damage within the monitor even more.
He told me he will contact his boss Mr.Manoj Singh(+91 [protected]) and forward the details to him and someone will come and pick up my monitor to inspect it from the inside BUT NO ONE CAME TO PICK IT UP.

after couple of days i contacted Mr.Singh he said it's my fault and i have damaged it (without any proof and inspection) he told me he has forwarded the details to his head, somehow i got the contact details of his manager Mr.Amit (+[protected] again i explained everything to him but no one came to pick the monitor for inspection, he says the technical department from Delhi says its physical damage,
how can they decide without any inspection?

Same issue has happened to users of this monitor-

https://amazon.in/gp/customer-reviews/R28OQ0B92C315A/ref=cm_cr_arp_d_rvw_ttl?ie=...⇄
https://amazon.in/LG-Ultragear-27-inch-Compatible-Monitor/product-reviews/B07TD9...⇄

My monitor has no signs of damage

LG is blemming me for their faulty/defective product and quality control.
for LG customers hard earned moneyand trust is nothing.

Please sir/mam help me get justice.

COMPLAINT ID'S-
May 11th- RNP[protected]
May 30- RNP[protected]
June 8- VCP[protected]
June 10- RNP[protected]

LG is cancelling my complaints without noticing me.

Bhagyesh Hanumante
contact [protected]

My LG ThinkQ 687 litre fridge is not getting cool since 25h May, , I registered a request for visting and chrck what was wrong with my fridge, the technician visited and said problem with compressor need to change, , today 16th June NO ONE IS RESPONDING TO MY REQUEST NOR ANSWRING MY CALLS, , WHENEVER CALLED CUSTOMER CARE I JUST GET SORRY REPLY AND WE WILL LOOK INTO THIS, , TODAY I REGISTERED A COMPLAINT THROUGH LG CSR Mr.Prashant VCP[protected], , Hope A Company Like LG will be more responsible and senseable towards its customer for post sale service, , and do not trouble customers as they are troubling me, , since last 3 weeks am unable to use the fridge, , hope you understand and at least now address my issue and resolve it.Lastly didn't expect such pathetic service standards from a company like LG. Very lousy, lazy and irresponsible staff

Dear Concern,
I bought an LG AC from Sahu agencies kapoorthala, lucknow at the rs 40290/- . I got brand discount of Rs 2000/-. and finally I paid rs 38290/- through ICICI credit card in 9 month EMI Rs 4506/- per month on NO EMI COST scheme. . Mr. Ashish ( sales Man) and his Manager committed to me. he will not take any interest charge to me. however I have to pay, Interest charge Rs 2264/- and it will be cash back by the bank . I informed to them that It is clearly written in sales invoice that only Rs 1500/- will be cashback. he said to me don't worry you will get all interest charges after 90 days. when I return back to him on 12 June 2022. he refused that and said no interest charges are taking from you, all are processing charges only, I have shown to him my credit card details that I am paying interest and it is not any processing fees.
Kindly help me to get my interest charges Rs 764/- ( Rs 2264/- less Rs 1500/- cash back received).

We had purchased a LG refrigerator model # GL- D402JPZL/2015 with 10 years warranty on Inverter Compressor.

In April 2022, after 7 years, the refrigerator stopped cooling, since it was out of the 5 year warranty period, i called a local engineer, who filled gas and still after a few days it stopped cooling.

Hence I got in touch with the LG company directly who send their representative and said it was a compressor problem and that it needs to be replaced.

He also informed that since I had called an outside engineer to fill the gas, my warranty on the compressor is not valid. Even after telling him that my compressor was not repaired or touched, he still insisted that I have to pay for a new compressor.

I will have to pay the full amount of ₹ 7000 to replace the compressor officially.

I would like to know from the company is this your stated policy.

Thanking you

Ms Ivy DSouza
Mumbai

I have purchased on LG split 1.5 ton duel inverter AC on date 9/6/22 gudur but today 13/6/22 no response for installation and customer care

I have made a complaint related to my front load washing machine. They took 7 days to repair but still i m not satisfied with the service, they have spoiled my washing machine ..S G Enterprises located in meerut is the most pathetic place I have ever seen . They are frauds I have no information what they did to my washing machine and they don't know how to talk to their customers.. misbehaved, given wrong information all the time..service is very bad..i will never buy any LG product in my life . I will never recommend LG to anyone. The most horrible service centre in meerut.

LG AC wasnt working so the technician changed the motor and charged me 3500 Rs after which the AC did not work, then he took all the parts and fixed our AC after which the AC again did not work, now he is saying the PCB is damaged, he is asking me to pay again. This is completely wrong from the company's end. Now if I pay 4000 again what is the guarantee that the AC will work. I want this to be resolved immediately. Very poor service from LG. I have been calling customer care but no body has any solution.

I purchased an LG 437 ltr 3 star refrigerator in March 2021. Just above a year has passed and the fridge has stopped cooling. It has been six days since the request for service has been lodged vide no. RNP[protected] but till date no one has contacted us. I have given many reminders and even wrote to the CEO of consumer care but to no avail. It is worst kind of customer care. I am regretting switching to LG from whirlpool. Please be careful of purchasing LG products.

Hi,

I purchased LG AC from Flipkart model no PS-Q19RNZE delivered on 29th April 2022 and installed on 8th May 2022.

While installing the person never check for gas is up to date or it is leaking from somewhere or not, he just install and went.

And within a month AC started displaying error code CH38 on display. And also due to this error AC stopped working.

I call LG customer care and shared my problem with LG person. The person told that you have purchased it from Flipkart so Flipkart will resolved it. And if you want LG service you need to pay 3900INR.

I don't understand why I should pay for it company should service it free of cost and the product is under warranty. And also the product is only one month old after installation. It is a mistake of that person who came here to install he must check. Not my mistake.

I also have sumsung AC but that AC never gave me problem for refilling the gas.

I have only one question that how gas leaked so early, means that's the installation problem. If it would have become after six months I can understand but within a month after installation AC stopped working and displays error CH38.

Please resolve my above query. Facing very bad experience with LG AC. Very much unsatisfied by service.

Purchased washing machine. Dealer informed will get cash back in 90 days, its been 180 days, still no cashback

I have called a coustomer care n one person came to fix the problem that I was facing in my LG fridge.
Then the amount he told was 5500/-
I paid him through paytm n asked for the bill he said he ll just WatsApp me the bill but he didn’t.
Then the moment he left from home the fridge got sick again.
After calling him more than 20-30times he was making excuses n till date he is not here:

I purchased an LG Window Double Inverter AC model No. JW-Q18WUZA. On 20-Mar-2022, the same was installed by LG authorised technicians. Soon after installation, it stopped cooling. I raised a complaint. Next day, two technicians came and somehow AC started cooling. Just with 2-3 days it again stopped cooling. This has happened five times within a span of two and a half months.

I am sure that it is a defective product. But,...

I have lost my bill of LG side by side door refrigerator registered in my mobile no. [protected]

सर मेरा नाम संकेत श्रेणिक खाटेर हे.. मेने
20 मे को refrigerator repair के लिये complaint दि थी लेकिनं umang enterprises solapur जो LG का सर्विस सेंटर हे... वो 20 तारीख से इंजिनीर available नही हे ऐसा बोल रहे हे...कॉल किया तो कॉल नही उठाते ...आप umang enterprise, solapur पर complaint किजीये... Action लिजिए ऊन पर... अगर आप इंजिनीर 10 दिन से available नही कर सकते तो सर्विस सेंटर किस लिये खोला हे???? ऐसी खराब सर्विस देते हो क्या आप???

Umang enterprise, solapur पर आप action लिजिए... बहोत खराब सर्विस हे...

RNP[protected]

ये मेरा compalint नंबर हे..

मेरा मोबाईल. नंबर --[protected]

Hello Sir
I had lodged a complaint regarding my water putifier www182EP on 6th May.
From that day till now my problem isn't solved. Every alternative days the service personnel coming, checking, changing some parts and then too new problems arriving every time. I am fed up. It's been around 25 days. Please pay attention to your customer issues otherwise you will loose them. Take this issue seriously.

I bought my LG front loader in March. My washer has not sounded right since the day i got it. A service tech has been out twice and really can't pinpoint a problem with it. But it still persists and gets worse by the day. I have been battling this for three months now and I am beyond frustrated with your company. For the past month I cannot get you to respond to me. My washing machine sounds like a machine gun firing constantly when it spins. It shakes my whole house. I am prepared at this point to put a video of my washer spinning on social media and let everyone see what a new LG washer does. And also to file a complaint with the Better Business Board.
Something needs to happen!!!

2 users waiting...
12:33 pm
1 users waiting...
12:34 pm
The live agent will connect you soon. Please stay connected with us
12:35 pm
My refrigerator water filter has from day one leaked something like baking soda with use of water or ice.
12:35 pm
HA Agent 17 joined the conversation
12:35 pm
18 months
12:35 pm
Good day! john This Ola from LG chat support
how can I help you today?
12:35 pm
Tell me how to eliminate the baking soda like residue from the ice/water receptacle.
12:37 pm
I have never had this problem with Samsung or GE. I took a chance to buy LG now I am sorry I did.
12:40 pm
Sorry to hear that if you have an issue about the baking soda residue let me check what we can do something about the issue
12:41 pm
I do hope you can help because a fridge that cost over 3000 should not operate improperly as a standard.
12:44 pm
Really sorry to hear that regarding the situation if woud be ok if i can request to send pictures in order for us to better assist your issue
12:46 pm
Absolutely, I have two that I just took.
12:47 pm
Very Good! to get it will send you text for you to attach the pictures. May I have a phone number to send you text ?
12:49 pm
[protected]
12:50 pm
This is from one day. It require constant clean up. I am on my 4 filter. 2oEM and 2 not. All have had the same problem.
12:57 pm
The live agent has joined this conversation
1 users waiting...
12:57 pm
The live agent will connect you soon. Please stay connected with us
12:57 pm
HA Agent 19 joined the conversation
12:58 pm
Hi! Thank you for contacting LG this is Jana, How can I help you?
12:58 pm
Home Depot was no help as I went to the within months of the problem.
12:58 pm
I just uploaded pictures see the thread
12:59 pm
I apologize for the inconvenience. No worries, I'm here let me help you out.
12:59 pm
Is this regarding your AC?
1:00 pm
Are you still there? It’s been a while since your last message. Do you want to continue chatting?
1:01 pm
Are you still there?
1:02 pm
It is my refrigerator. I was just havin a conversation with Ola so who are you and I am sorry means you are. This is supposed to be Customer service?
1:03 pm
I see. Im going to end the chat now.
1:03 pm
I apologize that your chat has been cut off.
1:05 pm
If you want I can transfer you over to the last rep
1:05 pm
Please do as We we’re just getting somewhere with Ola
1:06 pm
I see, I'll go ahead and transfer your chat now.
1:07 pm
Waiting for HAAgent 17 Ola
1:11 pm
The live agent has joined this conversation
3 users waiting...
1:11 pm
2 users waiting...
1:11 pm
1 users waiting...
1:12 pm
The live agent will connect you soon. Please stay connected with us
1:13 pm
[US] Ramon, Marcel joined the conversation
1:13 pm
Hi, John Gravlee. How can I help you today?
1:13 pm
I have been on since 12:35. With # 17 and 18. Can you see the thread? I sent pics too.
1:15 pm
Let me check your previous conversation.
1:16 pm
Thank you
1:17 pm
John, is this in regards for your water filter?
1:21 pm
Are we still connected?
1:23 pm
Yes on our 2019 fridge that has leaked a baking soda type powder since we bought fro Home Depot.
1:23 pm
I sent pictures.
1:24 pm
Let me check the pictures you have sent.
1:26 pm
Thanks
1:26 pm
The live agent has joined this conversation
Waiting for HAAgent 17 Ola
1:27 pm
[US] Ramon, Marcel joined the conversation
1:27 pm
Hi, John Gravlee. How can I help you today?
1:27 pm
I have been on since 12:35. With # 17 and 18. Can you see the thread? I sent pics too.
1:27 pm
Let me check your previous conversation.
1:27 pm
Thank you
1:27 pm
John, is this in regards for your water filter?
1:27 pm
Are we still connected?
1:27 pm
Yes on our 2019 fridge that has leaked a baking soda type powder since we bought fro Home Depot.
1:27 pm
I sent pictures.
1:27 pm
Let me check the pictures you have sent.
1:27 pm
Thanks
1:27 pm
May I verify if you dispense a 2.5 galon of water on your dispenser?
1:28 pm
I am not sure what that means
1:28 pm
I mean did you dispense a galon of water, cause dispensing galons of water would help to clean the soda on your unit.
1:30 pm
Are we still connected?
1:33 pm
I have dispensed way more than a gallon. However are you saying I should try to flush it by despening a gallon and one half on the new filter?
1:33 pm
Is soda expected on this unit?
1:33 pm
The live agent has joined this conversation
Waiting for HAAgent 17 Ola
1:34 pm
[US] Ramon, Marcel joined the conversation
1:34 pm
Hi, John Gravlee. How can I help you today?
1:34 pm
I have been on since 12:35. With # 17 and 18. Can you see the thread? I sent pics too.
1:34 pm
Let me check your previous conversation.
1:34 pm
Thank you
1:34 pm
John, is this in regards for your water filter?
1:34 pm
Are we still connected?
1:34 pm
Yes on our 2019 fridge that has leaked a baking soda type powder since we bought fro Home Depot.
1:34 pm
I sent pictures.
1:34 pm
Let me check the pictures you have sent.
1:34 pm
Thanks
1:34 pm
May I verify if you dispense a 2.5 galon of water on your dispenser?
1:34 pm
I am not sure what that means
1:34 pm
I mean did you dispense a galon of water, cause dispensing galons of water would help to clean the soda on your unit.
1:34 pm
Are we still connected?
1:34 pm
I have dispensed way more than a gallon. However are you saying I should try to flush it by despening a gallon and one half on the new filter?
1:34 pm
Is soda expected on this unit?
1:34 pm
My apologies do you have a home water line filatration?
1:36 pm
*filtration I mean.
1:36 pm
I have a water filtration system. The baking soda is a residue unique to the LG
1:37 pm
I see and have you change your water filter?
1:38 pm
Yes, and there is no baking soda residue from any other use of water in the house.
1:40 pm
I see, may I verify if your hearing a noise?
1:41 pm
No noise except the ice maker or water dispensing. No gurglingAll works properly except left over residue.
1:43 pm
Did you hear any noise from the unit?
1:43 pm
It appears that the filter uses a baking soda to remove impurities and is leaking incorrectly.
1:45 pm
Can you double check if that is a powder or seem's to be a particles of plastics that might grind.
1:46 pm
I have owned GE and Samsung and never had this issue
1:46 pm
I'm so sorry to hear about that, no worries let's work this together.
1:47 pm
Did you notice any particles that seem's to be plastic or not?
1:48 pm
the powder has the consistency of baking powder. No variation in consistency and only shows up when the descender is used. Definitely not plastic
1:49 pm
Dispenser
1:49 pm
I see, one moment please.
1:49 pm
May I verify how old is the unit?
1:51 pm
It was purchased from Home Depot, installed in November 2019. It is in our Mountain house and gets light use.
1:53 pm
I see, for this the unit is already outside the 1 yr. manufactured warranty for the parts and labor, however may I ask if you purchased an extended warranty?
1:54 pm
Home Depot did nothing and passed this problem on to LG
1:54 pm
I contacted Home Depot well within the warranty.
1:55 pm
I thought it would eventually go away.
1:56 pm
I see, if you don't have an extended warranty, what I can do here is to provide an LG Authorized Servicer near your area, for me to do that I need your Zipcode please.
1:58 pm
No one is getting sick but the unit should not behave the way. Without getting fixed I joust won’t buy you product. I am closing on another house in weeks. Do you think I will put up with this again?
1:59 pm
My zip code is 30560 in Morganto GA. If you can arrange a fix I will me most grateful.
2:01 pm
Let me check the servicers one moment please.
2:03 pm
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How was your experience chatting today?
This is how they wasted my time today. Don’t buy their products.

Dear sir,

I brought LG Air conditioner on 2020 and due to Covid 19, there is no service for next 6 months, from 2020 September month continuously I complaint about the product in lg customer care.
After complaint lg technician will come and do service one month the ac will work again the same problem will raise.

Till date the problem does not solved