LG Electronics Complaints & Reviews

I called customer care then two people at my house two days later they repaired the LG washing machine mine took four thousand rupees but the washing machine was not repaired

Dear Sir,
I am a owner of split inverter AC. I bought the AC in 2017 and since then I am facing problem continuously. After every few months, the AC stops cooling. When I call service center, someone comes tries to find the leak, recharges the gas and gives a bill of few thousand rupees. The AC works for few months and then again same problem of no cooling. one the condenser coil (outdoor unit) was also changed but the problem persist. every time I called the service center, your executive was too proactive in informing me about various charges rather than getting the problem fixed. One good engineer of yours has suggest me to replace the tubing with copper tubing, which I did. but to no avail. Yesterday, when I turned on the AC, I found there was no cooling.
So far, I have spent Rs.13, 764/- just to find the leak and fix the problem but you highly qualified and skilled engineers could no find the problem.
It is pretty evident that the LG is very much interested in squeezing money from the customer rather than giving good service. I have lost all hope and don't expect LG to do anything more than they have already done to improve the services except squeezing money from the customer in the name of service.

I had booked to repair my LG fridge on 27th Jan22 for no cooling issue and it has still not been completed.They checked for leaks in the coil(4th Feb22). They were not able to find any leak in the coil but they still told that there may be a problem with the coil and until today 9th feb22 they are only saying that they do not have the parts to replace. The fridge is only 4 years old. LG!! if you are not able to provide parts for fridge that was only bought 4 years ago how can we trust you with service???... I registered a call on 27th jan(RNP[protected] and still I’m running my family without a fridge for the past 14 days!!. I’am highly dissatisfied with such poor service from LG.

I have the LG refrigerator which bought 4 years ago. There was cooling issue & kind of irritating sound was coming from the refrigerator so i called the LG service center and they sent one technician who took Rs. 3000 for repairing work. After repairing the cooling issue is still unresolved. And from 28th Jan, 2022 i am continuously calling the LG customer care but they are misleading me and avoiding my complaint. Please take necessary action.

I would like to make a complaint about the service i have been advise that the fridge freezer (GSXV91MCAE - SERIAL NUMBER 107TREW192568) which was brought on 29 October. you have not received the form for the £200 cashback which i sent to you. received an email but you advised that is only registration but why would you on registration form ask for my bank details and proof of receipt which i attahed to form.
i am very angry and so fed up with your company not happy me on this issue
how many customer have treated like this
the only reason i brought your product was because of the cashback.
hope you can help me with this please.
i have used resoler and been told by lg cant help me
i contact lg cashback promotion and they keep saying cant help because not received form

I started this claim on Christmas December 25 it is now February 1 and I still do not have my refrigerator repaired or replaced. This is absolutely not acceptable. All this is because of a recall on my refrigerator because LG wanted to be cheap and switch out metal products for plastic and I am paying the price for it. It took almost 3 weeks to get a service person to my house. Once they came to my house they had to make two different appointments to try to fix the problem. It’s finally determined that it cannot be fixed. It’s going through one service provider that took the call from another service provider and it’s a lot of back-and-forth between three different people to get an RA approved. Replacement approval. Now I finally have the paperwork to LG that the fridge and now the RA phone number line is down and the only thing I can do is call back. I have spent countless hours on the phone trying to get this fixed. We are a family of five living out of a mini fridge in a deep freezer and coolers and I cannot speak to any supervisors. I would like someone to call me back immediately to try to fix this problem and get me a refrigerator sent out today. At this point you can just refund me my money and I will go buy a new one and it will not be an LG because your customer service is the worst I’ve ever experienced in my life. My phone number is[protected] my email is Jonesfamily.[protected]@yahoo.com. No caps.

A 4 seater dining table was booked and a damaged piece was delivered. After seeing the product we are at all satisfied and booked a new 6 seaters dining table yesterday. Till now the new product was not delivered. Even though I have urgent work I am waiting for this. The customer service is very poor. Wasting precipus time. This was happened in Vijayawada Benz circle branch.
I am going to give a very bad remark upon this. Very unsatisfied with the staff

Hi
I have call to LG for service .One of service center ( who has take franchise) from LG as his word call to me that you have a registered a complain for refrigerator . I said yes .After that he coming to check and said your sensor is not working so need to replace . So as per him two sensor need to be replace and there would be a 2 year of warranty and cost would be 4590 rupees plus 870 RS for cooling fan .So i agreed an changed...

I purchased dell inspiron on 21st jan 2022. It had sound issue and i returned it on 22nd 2022. They checked it and found the sound issue. They told tht it will be replaced but till now i have not got replacement or refund.
I want my money back. I cant wait anymore.

We are a family of 4 that has been without a fridge for 2 months. I have called multiple times WEEKLY and am just told to wait longer. They informed us there are no repairmen available and it's a manufacturer defect so we must request a refund or replacement, we provided proof of purchase and model information and have just been told to wait longer. We have lost thousands of dollars in spoiled food as we are living out of coolers in the middle of winter in Michigan. I NEED THIS RESOLVED. I need to be able to feed my children. This company has been NO help.

Dear Team,

I had purchased a LG Front Load Washing machine at LG Best Shop, Srikakulam on[protected] and i was entitled for a cashback of 17.5% with max cashback of 10, 500 within 90 days from the date of purchase.. but 100 days crossed still i haven't received any cashback amount.

Dealer details - LG BEST SHOP-SKLM, PEDDAPADU ROAD, SRIKAKULAM-532001, AP

Product details : LG WM FHV1409ZWB Front Load washing machine.
Amount paid - Rs.39, 500
Bill date : 08.10.2021
Invoice num- FGM10S0401/21-22

Accordingly i made a purchase and 90 days later cashback amount not credited to my account,

Please check and do the needful at the earliest.

Regards//
Chandrasekhar

I had a service call to get refrigerator fix because it wasn’t cooling, the first technician checked the refrigerator and said I needed a part and he would order the part and come back. The next technician said there are rodent droppings so he can’t work on the refrigerator. I received an email saying it needs to be cleaned or exterminated. I thoroughly clean the area and rescheduled the appointment and then no one showed up. Then the customer service rep said it cannot be worked on unless we get a certificate of extermination even though the email said it just needs to be cleaned. So three days of work were wasted because I had to be here for the technician to be here and it’s very frustrating when the customer service person said the email was from someone else so she did not abide by it. She even went on to say that the warranty wouldn’t be any good since rodent droppings could be cause.

I bought this tv from Lazada in Thailand 3 weeks ago.
It was a Christmas box for me the children.
The installation was fine and I love the picture quality.
How ever the biggest issue I have is there is no Disney plus App in the app list and most of the apps are for an Indian audience.
My settings are English across the board just because I live in Asia does not mean I'm Asian.
So I have a remote that when i press Disney it sends me to Webos 6 I presume which is very difficult to navigate and its permanently laggy especially try to watch movies.
And before you think internet speed my speed is a constant 85MBS except in the evening when it goes down to about 55-60MBS.
The apps list is awful lots of stuff that most people don't want.
I would also add it looks like your OS needs some work.
My children are disappointed but me I'm absolutely furious.
This is not a cheap TCL tv its supposed to be good.
But its not.
Disney plus is a world word app on millions of TVs seriously what is the problem.
If or when you reply I would like to know why this extremely popular children's app is missing from your app store

Colin John Lesley

I have raised a complain for my TV on 2nd Jan with companyRNP[protected] is given to SKY SERVICES. Technician visited and told us that he will have to order parts. I also told him about remote problem so he said as u are using AmC we cannot put all the complaint at once so you out a complain for remove after 45 days, which I disagreed.
Later after few days I recieved a call saying product which we ordered are not available with LG company. Company has decided to give you 35% discount on new product and as you hold AMC this will be 50-55%. You can visit any near by store and provide us the model details and pay differential amount.

My concern:
If company is not able to provide required parts or can't repair the product where I'm holding an AMC then they should trace the tv for free. I should not be asked to pay for exchanged or new product.

Pls help me here as its really difficult to deal with different ppl at service center..

Sir,
I bought LG charcoal microwave on 14.1.22 from Bansal Electrovision Pvt Ltd, Sector-29, Gurgaon which is LG SHOPPE. After delivery, iit is found faulty as the start/ stop key is not working regularly and thee oven is making huge noise.
The LG installation technician has also noted the same and called the shop keeper to replace the item immediately. BUT the LG shoppe has refused to replace and said LG care will repair. The complaint No is RNP[protected]
Kindly note that I feel that the item is refurbished and the LG exclusive shop has duped me and causing lot of mental anguish as the owen was bought in emergency due to sudden covid lockdown.
regards,
Ajay Sood
[protected]

Related to door closing issue
1st complaint generated on 23.10.2021; vide no[protected]
2nd 14.01.2022 vide no-RNP[protected]
I bought a fridge vide invoice no-366 dt- 17.10.21 f/m LG Balaji agency, Lmp-kheri (262701). I have a problem related to closing of the door. Complaint lodged on 23.10.21. Company service man visited and reverse the rubber of door but the problem not resolved. I asked to the company service center then the send the service man with a new rubber and promise to fixed the problem. in 2nd visit the service man said while applying the new rubber and remain closed till morning the magnet will fixed in door automatically and wont create problem again but the problem not resolved after that also. I spoke to the 3rd time again for the same issue. In the 3rd time service man came with hit and trial method of Hot water treatment pour all over the door but the problem not resolved, But at the same time the serviceman said the if not problem resolved then they file the report of not having the capability to resolve the issue after that company will change the fridge by the shop owner.
we again file a complaint on 14.01.22 but till now there is no action taken place for changing the fridge and no serviceman visited.

Providing this type of service(hanging ways) by LG Electronics makes a mark on his credibility. Kindly replace the fridge with new one as soon as possible. For your kind perusal i am enclosing here with scan copy of invoice and images of fridge

I bought a laptop on 15/01/2022 in pai international near benz Circle, vijayawada, Andhrapradesh. The price of it is 52000 and they said a laptop will be provided, but it's online lenovo official website price is 49000 . I asked for the online they said ok and i paid money too. Then after they said that if I buy it for 52000 then only I will bag.
In the receipt also printed that laptop and a laptop bag when I ask that, they are saying that it is auto generated. I'm not fulfilled with that purchase. So i wish to take concern action on them and solve my problem.

Dealer cheated us by selling an inferior 3 star AC to us by highlighting that 3 star is better than 5 star AC making us convince by sharing wrong specifications deliberately. Fraudulently pushing old product by saying wrong spec and fooling us.

I had booked lg water purifier through viveks chennai on 28 dec 2021. I had to run around for almost 2 weeks for delivery of the product. I was updated by viveks showroom that the product is out of stock and there is no eta for replacement model that was committed to be delivered

Hi
I recieved the microwave oven ordered#[protected] booked in LG online store with a damaged external packing...
When we looked inside it...we found some accessories of starter kit were missing...
This is ridiculous...I didn't expect such a horrendous experience.. somebody has maimed the external packing and we couldn't find the glass rotary tray.
This tampering was immediately reported to delivery personnel...they said it could have caused during transit...anyways such annoying experience for us...
I will not reccomend your dubious products...
Now I have started to loose trust on LG.
It's been 2 days after registering complaint via phone as well as email...
One engineer from LG service centre calls me and tells me that I have to pay extra money for the rotary tray... since I had opened the box without having LG engineer. And he also told me that other accesories are not his buisness and I have to contact the dealer.. on phone via customer care they told me that a engineer from customer service will call me in one hour but no one called...