LG Electronics Complaints & Reviews

Our compressor wasn’t working on December 24th. We called & they gave us A&E appliance svc. A technician came out the beginning of January. Ordered parts & 2 weeks later a incompetent technician came in. Literally worked on it for 5 hours & burned wires and said he couldn’t do it & had to order a part that he burned for his negligence. Now he gave me another date 2 weeks later. I took off another day & an hour later get a call that the technician was sick so we had to reschedule once again.we get another date for 1 week later & They send the same technician & he says he has me never been here. Once he sees the refrigerator he says . I’m sorry I can’t do this you need a senior technician. A week later they send another one out & he said to me they can’t do anything is not repairable because the technician who was there burned the wires. I took off so 4 times & lost pay for the way this company incompetence!!! The refrigerator is only 3 years old & they say they can only give me $2, 000. I paid much more & I should be getting my refrigerator in full price!!! Soo disgusted with LG they don’t get back to me & im still with our a refrigerator!!! Can someone kindly reach out to me @[protected] so we can take care of this situation! I’m already with an attorney with this situation & going to go on social media & let them know how this matter is being handled! My name is Alice Otis & I will be waiting for answers & compensation for my frustration & not having a refrigerator for for 2 months!!!

Water Purify of LG Company Bought in of July 2021. Four to five times get spoiled every month since I bought it. Due to which a lot of mental trouble is being faced. There is no proof solution yet.

I bought an LG Smart Inverter Compressor Fridge Model Number GL-D322JPFL/2015 back in 2015. lately for the past 3-4 months I started facing cooling problems with it, sometime it simply doesn't work and some times it starts working with bare minimum cooling. I have raised this with LG customer service multiple times. RNP[protected]; RNP[protected]; RNP[protected] but everytime the same person shows up and tells me to change some or the other parts may it be senser or Mother Board or something else. But every time this issue persists. I am tierd of this and would like to know how to resolve it. Can someone help to escalate and resolve it?

Thanks

I bought a 75” TV on December 11th. It sat in my room for 1.5 months until I was done redecorating my family room. I hung it up a week ago. It is broken. It is cracked and does not stay on. The box shows no damage. I called Best Buy who said that they can’t take it back because I bought it more than 15 days ago. I called LG, who won’t help because the warranty only covers manufacture defects. I called the service number they gave me and it will cost $900 to fix it due to the size of the tv.
This is unacceptable to me. I spent $1, 000 on a television that is broken and now I am stuck with it.
There just has to be a way to fix this. Can you help me?
Thank,
Megan Kellogg

Hi,
We purchased washing machine model no. T65SPSF2Z/2021 on dated 23rd jan 2022. Everytime we call demo person he used to say fit press pump, change tap and change switch. So to change things we took somedays and again we called him and again he's saying some pipe issue and didn't even brother to check washing machine. As it's my elder brother wedding we took some time to change things. Because we have guest in our house. And after all this settle your demo person is saying " Motor khrab hai" We need to repair.
So I have question if I have taken new machine why would I allow demo person to repair it. And what if it again got some issue. Are going to give me guarantee that after repair it won't happen.
It's a humble request take action ASAP. Because from last 1 week I am contacting your customer care, demo person no one is taking action as after purchase days are going.
Request you to arrange exchange of washing machine.

Need your urgent attention.
Call me on [protected]
Priti gupta

Respected Sir,
Myself faulty Monitor deposited at Nagpur lg service centre and all the formulities completed by the Nagpur lg service centre and ask to me new one model no submitted to mr.Gajanan but till the dt. Different amount not send by the Mr.Gajanan so that kindly give the different Amount as soon as possible for the payment by me for finalised the matter

I am having OLED55CXPTA.ATR with Serial no. 13875459 bought on 23 Sep 2021. I have multiple complaints of restarting issue. Providing you ongoing complaint detail:
VCP[protected]
RNP[protected]
Till now in 5 months of my buy, I have registered multiple complaints on three different occasions. Resolution provided:
First Time- Multiple visits by Technical person from LG. Logs were captured. Restart issue was observed. Motherboard was changed and TV factory reset was done by engg finally.
Second Time- Multiple visits by Technical person from LG. Logs were captured. Restart issue was observed. Video was captured by one ENGG of TV restarting (I am also having that video). TV factory reset and some TV setting changes were done.
Third Time- Ongoing issue. History logs were captured. Some setting were done. Still issue is there.
Within one month of my purchase i am facing restarting issue and still ongoing. Raising issue again and again but no resolution or replacement.

Such a third class product & service, where engineers come and say that they are changing settings and your tv will work fine after it. If the setting are not going to work in the TV than why they are provided? It should be mentioned that our product doesn't work with these setting and please don't use these setting in case you want to use our product.
After multiple changes done in settings still issue is there. My product was also factory reset twice. Motherboard was changed. Still facing same issue. It feels like i have bought a TV for LG workshop not my home where different engineer comes and do trial how to make it work. But nothing is paying off.
I don't know why i am not getting a replacement even though every one is aware that the product is not working properly. Just harassing me by multiple visit and doing setting changes like child play. Do you really call such person your technical representative. How these engineers can give me word that because of setting in your TV it is restarting. Is this a JOKE?
Do you really sell product without testing them in LAB first?
Or you just put in settings in the TV but are not meant to work?

Rohit Sharma

I have registered a complaint with LG RNP[protected] in the month of Janulary'22.
During the registration of the Call, I was told they will check for the part availability and update.
Afterward, there was no update.
I followed up with LG chat support by getting third-party vendor support.
I got the update that the Part is available and it will be fixed within three days.
However, to date, there is no update from LG and vendor support.
Today I got to know the request is cancelled without level letting me know why it had cancelled.
This is really bad.

Hello LG,

Dishwasher DFB424FP White patches & utensils rust issue
Reference No : GCP[protected]
Date : 17/01/2022 22:23 05
Type of Inquiry : E-mail to CEO
Product/Model # : Dish Washer

Complaint: Heavy white patches on all the vessels in the 12th month after purchase and my ss vessels are starting to rust for the first time in the machine.

First Service: RNP[protected]br...

I purchased a 65 inch tv LG tv 3 Months ago. tv now screen now has blue tint
now screen is mostly blue.]
Called LG complely useless.Good luck under standing them.
did"nt even give options to try.
Wont happen again!!
I will pay more for any tv but thiers

I called customer care then two people at my house two days later they repaired the LG washing machine mine took four thousand rupees but the washing machine was not repaired

Dear Sir,
I am a owner of split inverter AC. I bought the AC in 2017 and since then I am facing problem continuously. After every few months, the AC stops cooling. When I call service center, someone comes tries to find the leak, recharges the gas and gives a bill of few thousand rupees. The AC works for few months and then again same problem of no cooling. one the condenser coil (outdoor unit) was also changed but the problem persist. every time I called the service center, your executive was too proactive in informing me about various charges rather than getting the problem fixed. One good engineer of yours has suggest me to replace the tubing with copper tubing, which I did. but to no avail. Yesterday, when I turned on the AC, I found there was no cooling.
So far, I have spent Rs.13, 764/- just to find the leak and fix the problem but you highly qualified and skilled engineers could no find the problem.
It is pretty evident that the LG is very much interested in squeezing money from the customer rather than giving good service. I have lost all hope and don't expect LG to do anything more than they have already done to improve the services except squeezing money from the customer in the name of service.

I had booked to repair my LG fridge on 27th Jan22 for no cooling issue and it has still not been completed.They checked for leaks in the coil(4th Feb22). They were not able to find any leak in the coil but they still told that there may be a problem with the coil and until today 9th feb22 they are only saying that they do not have the parts to replace. The fridge is only 4 years old. LG!! if you are not able to provide parts for fridge that was only bought 4 years ago how can we trust you with service???... I registered a call on 27th jan(RNP[protected] and still I’m running my family without a fridge for the past 14 days!!. I’am highly dissatisfied with such poor service from LG.

I have the LG refrigerator which bought 4 years ago. There was cooling issue & kind of irritating sound was coming from the refrigerator so i called the LG service center and they sent one technician who took Rs. 3000 for repairing work. After repairing the cooling issue is still unresolved. And from 28th Jan, 2022 i am continuously calling the LG customer care but they are misleading me and avoiding my complaint. Please take necessary action.

I would like to make a complaint about the service i have been advise that the fridge freezer (GSXV91MCAE - SERIAL NUMBER 107TREW192568) which was brought on 29 October. you have not received the form for the £200 cashback which i sent to you. received an email but you advised that is only registration but why would you on registration form ask for my bank details and proof of receipt which i attahed to form.
i am very angry and so fed up with your company not happy me on this issue
how many customer have treated like this
the only reason i brought your product was because of the cashback.
hope you can help me with this please.
i have used resoler and been told by lg cant help me
i contact lg cashback promotion and they keep saying cant help because not received form

I started this claim on Christmas December 25 it is now February 1 and I still do not have my refrigerator repaired or replaced. This is absolutely not acceptable. All this is because of a recall on my refrigerator because LG wanted to be cheap and switch out metal products for plastic and I am paying the price for it. It took almost 3 weeks to get a service person to my house. Once they came to my house they had to make two different appointments to try to fix the problem. It’s finally determined that it cannot be fixed. It’s going through one service provider that took the call from another service provider and it’s a lot of back-and-forth between three different people to get an RA approved. Replacement approval. Now I finally have the paperwork to LG that the fridge and now the RA phone number line is down and the only thing I can do is call back. I have spent countless hours on the phone trying to get this fixed. We are a family of five living out of a mini fridge in a deep freezer and coolers and I cannot speak to any supervisors. I would like someone to call me back immediately to try to fix this problem and get me a refrigerator sent out today. At this point you can just refund me my money and I will go buy a new one and it will not be an LG because your customer service is the worst I’ve ever experienced in my life. My phone number is[protected] my email is Jonesfamily.[protected]@yahoo.com. No caps.

A 4 seater dining table was booked and a damaged piece was delivered. After seeing the product we are at all satisfied and booked a new 6 seaters dining table yesterday. Till now the new product was not delivered. Even though I have urgent work I am waiting for this. The customer service is very poor. Wasting precipus time. This was happened in Vijayawada Benz circle branch.
I am going to give a very bad remark upon this. Very unsatisfied with the staff

Hi
I have call to LG for service .One of service center ( who has take franchise) from LG as his word call to me that you have a registered a complain for refrigerator . I said yes .After that he coming to check and said your sensor is not working so need to replace . So as per him two sensor need to be replace and there would be a 2 year of warranty and cost would be 4590 rupees plus 870 RS for cooling fan .So i agreed an changed...

I purchased dell inspiron on 21st jan 2022. It had sound issue and i returned it on 22nd 2022. They checked it and found the sound issue. They told tht it will be replaced but till now i have not got replacement or refund.
I want my money back. I cant wait anymore.

We are a family of 4 that has been without a fridge for 2 months. I have called multiple times WEEKLY and am just told to wait longer. They informed us there are no repairmen available and it's a manufacturer defect so we must request a refund or replacement, we provided proof of purchase and model information and have just been told to wait longer. We have lost thousands of dollars in spoiled food as we are living out of coolers in the middle of winter in Michigan. I NEED THIS RESOLVED. I need to be able to feed my children. This company has been NO help.