LG Electronics Complaints & Reviews

I bought 1 ton split AC in the month of Nov. 2021 and hardly used 15-20 days in month of April 2022 and then stopped working. I have raised concern with LG service center on 7th May 2022. The request number is RNP[protected]. Almost 11 days gone but still the issue is not resolved. Also raised same concern through LG website but no impact. Service guy saying every day that issue will resolve tomorrow.

LG's after sales service is worst what I observed now. Even their technicians are not fully trained to find the issue and resolve immediately.

I request to all AC buyers, please don't purchase LG product as their products are faulty and after sales service is worst.

I bought 1 ton split AC in the month of Nov. 2021 and hardly used 15-20 days in month of April 2022 and then stopped working. I have raised concern with LG service center on 7th May 2022. The request number is RNP[protected]. Almost 11 days gone but still the issue is not resolved yet. Also raised same concern through LG website(Acknowledgement Number:[protected] but no response. Service guy saying every day that the issue will resolve tomorrow.

LG's after sales service is worst what I observed now. Even their technicians are not fully trained to find the issue and resolve immediately.

I request to all AC buyers, please don't purchase LG product as their products are faulty and after sales service is worst.

Sir,
Date of incident: 25.6.21 / 8.7.21
Client Number: Not available
Full description of the incident:
Purchased LG refrigerator (420 litre capacity) GL-1472QDSY on 02.02.2019 bearing no: 809PRFG049659IN vide invoice No: HO-GST-11373 Dtd.02.02.2019 for Rs.43200/- from Local dealer Mr. Maulik (M[protected] of M/s SAFEZONE ELECTRONICS, G-03 & G-103, Plot No: 231, Haveli Arcade, Sector-11, Gandhinagar, Gujarat

Noticed Defective : First complaint bearing No: RNP[protected]resolution/repair took 53 days un reasonable time -09.04.2020 to 31.5.2020) + costing me invoice of Rs. 1954/-, invoice bearing No: T47789/2799
second complaint bearing No: RNP[protected]resolution/repair took 5 days’ time - 23.01.2021 to 27.1.2021) + costing me your invoice of Rs.767/-, invoice bearing No: U47789/01597 for (protested) billed amount of Rs. 4431.10
third complaint bearing No: RNP[protected].05.2021 to 08.07.2021) 69 days

• Further details: After struggle of 69 days (1.5.21 to 8.7.21), I managed to get replacement of defective LG Refrigerator by different model (437 Litre GL-T432APZY bearing no: 107PRBA000509 on 8.7.21 as follows
LG has given three punishments for same cause of defective fridge.
1. LG made me to bear a loss of Rs.8640/- towards one year depreciation @20% on purchase price of Rs.43200/- for no fault of mine
2. LG made me to pay NEFT Rs.9631.50 on 25.6.21 towards difference in cost of old defective fridge valued Rs.34560/-[[protected]] & new model fridge Rs.44192/- for no fault of mine because LG stopped production of old model
3. LG is refusing to give me customer warranted documents like money receipt of Rs.9631.50, invoice/bill for Rs.44192/- for new fridge which I got after full considerations/payments stating that LG is not supposed to give them under LG policy which LG is not ready to share or disclose or quote the said clause of LG policy stating LG policy is internal matter of LG.

As per internal policy of LG, LG is denying me to share LG policy and also denying me to share customer warranted 4 lawful documents and in lieu thereof contrarily forcefully giving & forcing me to accept defective Debit note, defective delivery challan, packing list page which I never asked or required. I am not interested in LG warranted 3 documents viz., defective Debit note, defective delivery challan, packing list page
It is possible for LG to comply my grievance by in relation of LG policy or amendment in LG policy or under CP Act, 2019. Had LG provided under LG policy or in relaxation or modification of LG Policy, I need not seek redressal under consumer right under CP Act, 2019(not 1986)

As per Consumer Protection (General)Rules, 2020 and as per section 31 of GST Act, 2017 Invoice or bill is required to be given to customer as per customer right and not to give invoice/bill etc amount to unfair trade practice under section 2(47)(vii) etc of Consumer Protection Act, 2019 (not 1986)

Even LG Corporate Office has failed to reply any of my three RPAD letters Dated.23.8.21, 5.9.21 & 5.12.21.

LG is trying its best to suppress the voice of customer and keen to crush the customer right to get invoice / bill etc lawfully

Desirable resolution of complaint:

Option A:
To get 4 lawful customer warranted documents from LG India or Local dealer Mr. Maulik (M[protected] of M/s SAFEZONE ELECTRONICS, Gandhinagar and LG Corporate Office to reply my 3 RPAD letters Dtd.23.8.21, 5.9.21, 5.12.21
Customer warranted Documents:
1. Invoice/bill Dtd. 8.7.21 for Rs.44192/- ModelGL-T432APZY sl.no:107PRBA000509
2. Money recept/voucher Dtd.25.6.21 for NEFT payment of Rs.9631.50 to LG
3. Receipt of returned defective fridge to transport driver on 8.7.21
4. Proper warranty card duly signed by SVC with full customer details etc

Option B: Local dealer M/S Safezone Electronics, Gandhinagar (Mr. Maulikbhai – Mobile:[protected] is ready to resolve the grievance provided LG India permit and authorise the local dealer to do so, in case LG is not willing.
Please help & support customer right to get invoice/ bill etc. When LG say LG policy is internal matter of LG & nor ready to share/disclose, in what way customer is concerned with LG Policy and to use the said policy against customer right is against the principle of natural justice. In view thereof i.e. denial to give invoice/bill etc under LG policy withour sharing LG policy in its full context, Customer has no other option but to resort/seek the customer right under Consumer Protection (General)Rules, 2020 and as per section 31 of GST Act, 2017 which clearly envisage that Invoice or bill is required to be given to customer as per customer right and not to give invoice/bill etc amount to unfair trade practice under section 2(47)(vii) etc of Consumer Protection Act, 2019 (not 1986) .

A: Local dealer details : Mr. Maulik (M[protected] of M/s SAFEZONE ELECTRONICS, G-03 & G-103, Plot No: 231, Haveli Arcade, Sector-11, Gandhinagar, Gujarat

B: Company details in full is furnished herebelow:
Company details: LG Electronics India Pvt Ltd. - [protected]@lge.com ; b2bsupport.[protected]@lgepartner.com ; vineet.[protected]@lgepartner.com ; email.[protected]@lgepartner.com ; voc.[protected]@lgepartner.com ; shakeel1.[protected]@lgepartner.com ; dasari.[protected]@lge.com ; ashok2.[protected]@lge.com ; manish.[protected]@lge.com ;
[protected]@lge.com, [protected]@lg.com
• Head Office Address: LG Electronics India Pvt. Ltd., Plot No. 51, Surajpur – Kasna Road, Udyog Vihar, Greater Noida, Uttar Pradesh, India, Pin Code – 201306.
• Office Phone Numbers:[protected]/[protected]
• LG India Corporate Office Address: LG Electronic India Pvt. Ltd., Plot No.51, Surajpur Kasna Road, Greater Noida-201306
• Registered Office Address:LG Electronic India P Ltd, A-Wing 3rd Floor, D-3, District Center, Saket, New Delhi-110017

Truly yours,
D. B. Vaghela,
Retired DGM (Finance) BSNL & Ex Assistant Director General, DOT HQ, New Delhi
Residence: Plot No. 29 / 2, Sector- 4 - A, 'G' Road, Gandhinagar -382006.
Residential landline No:[protected], Mobile No. [protected] & [protected]
E Mail: [protected]@yahoo.com or my son Dr. [protected]@yahoo.co.in M-[protected]

On 14 May 2022 afternoon, my 3 year old LG Inverter refrigerator (2019 model purchased in May 2019) stopped cooling. There was light inside but no cooling. I registered a complaint with LG Customer Care at 6.51 am on 15 May 2022.

Till 16th May 9.00 am, I did not get a call from a LG service engineer. I then called the local Service center Shafa & Co. and was informed that the complaint was assigned to the wrong place and they had just got the request. Anyway, the service engineer visited post 12 noon on 16 May and informed me that the compressor had conked off. He then added that it happened due to a high voltage spike (??!!) and the motherboard also had to be changed. The compressor was under warranty so it was free but the motherboard was not and I would have to pay service charges too. I was okay with that. The service engineer promised me that the parts would be available by the next day and the fridge would be repaired by 18 May. He took off some connection and now the refrigerator is completely dead!! On contacting Shafa & Co. on 17 May, an extremely rude person told me that the parts MAY be delivered to them by Friday 20 May. If yes, the fridge would be repaired on Friday or Saturday. No guarantees though.

From new research, I gather that the LG inverter linear compressors are faulty which probably explains why the refrigerator stopped working after just 3 years!! As a layperson, I don't even know if the motherboard is actually bad too!! Anyway, I made multiple requests to LG explaining that a refrigerator is very important in May in Mumbai. They just keep reverting with "we appreciate your patience". How difficult is it for parts to be shipped in a few days? Are the parts coming from Korea?

I regret purchasing LG appliances. This is my third terrible experience with them. LG just does not care about it's customers. They have zero respect for their customers.

It is a refrigerator costing 65000/-. I am more than happy to pay the cost of the motherboard and service charges. Can LG just expedite the process? If not, I intend to sue the company for malpractice, fraud and cheating.

Someone is post an add with my photo and my number so i am receiving lots of call from morning so plz remove that add i[censored]r are not removing i am going to police station

Never purchase a product from LG. Our first refrigerator quit working after one month and LG refused to repair or replace it. We had to go through Home Depot to get a replacement. Our second refrigerator in 4 years quit working two weeks ago. There are no service technicians in our area so that is not an option. LG will not issue a refund as requested. We have just been getting the run around for weeks. I urge you to stay away from LG as both their products and their customer service is terrible.

I have called their service provider so many times but I don't get any response. It's not even a year that I've bought my ac and it has already so many issues in it. The service is pathetic.

Hi
made my service done on 19 march 22 in which my coil was changed in inner unit and gas was filled
within a month gas was released from unit
so i complained again on 22 april
two times engineer was visit was done and they told outer unit is corrupt and needed to change which will amount to 8300 rs.I had a doubt so asked them to wait
next day i personally called someone from lg and he said all is okay ..The valves were left loosened so he made it tight and gas was filled and till date ac is running fine
for this i made a complaint to area cco ruchi yadav but she didnt took any action
again i made a complaint to amit rathore{[protected]} whose number i got from your mail said someone else named manish gupta{[protected]} is incharge of our area...I have asked both of them to refund my gas amount as it was theirservice man fault who left valves open an d2 more persons who visited to see the unit...
I am just mailing you as digitex aircon is doing fraud with consumers please note it down and help me in getting my gas amount refund..
I am writing you as ...No action is taken by them till date
they are only asking to not to complain asthey said no refund will be done

please take action against them..Its serious matter
thank dolly

Had taken my LG G8X to Bangalore service center when the phone had touch issue on the screen. Got it replace under warranty. This service was done in the month of Oct 2021. Now the back panel is getting removed as I see gap being formed between the back panel and the middle frame. The adhesion was not proper and due to this I'm suffering as my phone will no longer be water resistant. This was completely not my fault and I am having to be burdened with this. Called service center of Chennai and they say the gap will form under normal circumstances. Don't really know if they're trained to service phones after getting such a response. Called customer care as well with escalation to supervisor, yet didn't get connected to the supervisor but was put on hold for a long time.

I’ve bought a 55 inch tv on January 10th of 2021 at girias hosur. I’ve also bought a extended warranty for one year. On may 6th 2022 horizontal lines were flickering on my tv. Have contact lg support and sent a technician he said that panel was damaged and asked 30000 for replacement. Half the money of tv price. Have never expected such low class product from lg. I’ve extended warranty even . No proper response from the lg support team. Kindly replace the panel under extended warranty.

Model ni 7302rhpn
s no 802nrdb130954

I have purchased new 55 inch UHD LED TV in the month of April'22. The LED TV has manufacturing defects as the cracks got appeared just after 2~3 days of installation. Please help me, I have just spend more than 50K in purchasing this TV and that too on EMIs. I feel like cheated my hard earned money got wasted, I trusted huge brand name LG.

New AC is installed on 7th May' 2022, it was purchased from Nirman electronics Surat . It wasn't cooling below 28 degree while checked during installation.
For newt 3 days, lots of engineers visited and checked leakage, filled refrigerant, checked again for temp vs current vs gas pressure analysis. AC is not cooling below 25 degree after all the efforts. I am not getting clear response from the LG team and every time they suggest different approach saying it's a last try. it's a waste of time, money and mental harrasment to us. After all the trials has completed after which they were agreed for replacement, the service head again suggested to remove the refrigerant in open air and refilling (2nd time). As my 70 yrs old mother is cardiac and asthama patient, i wanted assurance that it should not be harmful to her health and my neighbours too. They denied to give such assurance and denied for ac replacement or payment back. There is no guarantee that after filling the gas again, AC will work properly.
I feel like cheated. I don't trust this faulty AC anymore, if it will work for few years if they repair it now by any means.
I request either my money back or replacement.

I have bought a LG washing machine through Flipkart. The product was delivered before promised date.(08/05/2022) . Promised installation date was 09/05/2022. But the service gent (crystal care, Kannur, Kerala) purposefully delayed the installation. Horrible service . I have a same worst service experience from same service agent before. Pls do the needful for the speedy installtion

Ordered a 335 litres convertible plus double door refrigerator with LG through lg.com/in on 16/4/2022.

Was promised delivery of the product within a week and am yet to receive the product.( 6/5/2022)

Pathetic customer service as the agents are repeating the same scripted answers without promising any solution....

I am happy buying the 40k refrigerator from you. I have never seen, not even worst, but ignored customer service.
Hats off to the voice team; the strategy to mute their calls is awesome.
What can I say about the quality, just 13 months old, now it requires a gas refill?
I like the way you handle the issue; no service even if the customer is ready to pay.
You guys made my day :)

Service request no...

This is to inform you that i have purchased 2 tones Air conditioner by your company befor 10 days ago.
But Up to date neither for company technition come to our place for installation not your responsible person response us.
After approching severar times to shopkeeper
he arrenge a technition name as Javed he will visit the site told as that he will install Air conditioner in second half but hi can't come.
me Gain Call Him nesxt day again in answer that he will come in afternoon. We Call him for a week but he answerd same as he aanswerd previousliy.
we Here by bring in yur kind notice that we had purchase sucg air condition according at goodwill L.G Company not the goodwill of technitions name as Javed .
so our feedback is to suspend the technition To Javedb From Your L.G Company. Becouse he was spolling You goodwill. previrously me had purchase several appliances of your company and me was got good effectivel and timely services services by your company According to your good impretion. i had puchased these Air Conditioner but this technition Javed Was Not intrested serve.
So kindy Punishe him And oblige as.

Thanks You
M/S . M.S.WALIA $ BROTHER GONDIA

We have purchased Air Conditioner form your company Befors 10Days
Your Companys technition Javed Was not instaling the purchase Air Conditioner since form 10day. Me will daily calling him on phone no. [protected] but daliy he answared that he will install in affternoon or evaning but hi can not fullfeel his comittment.
I had purchase such Air Conditioner according as good will of L.G company.
But such technition Javed Is trying to spoil Your Goodwill.
So Kindly Punish him and oblige us

Thanks You
M/S . M.S.WALIA $ BROTHER GONDIA

Sir, Recently we purchased the Washing machine during the cleaning of the filter it is broken, actually the cloth which is present over the filter is very soft and easily breakable so i want to replace it but when i called it vijay sales customer care they said it is chargeable even we purchased the additional VS warranty of 1 Year for this product and now only we as customer experiencing such problem then what can i do

Please do the needful help and replace my filter in warranty

Dear sir/ madam I'm regular customer of Jalgaon. I have purchased double door frost free lg refrigerator from Jalgaon 4 year before, now the fridge having some issues and i want to complain for the same to lg customer care. I lost my fridge original bill. So please be issue a duplicate bill of refrigerator through email or whatsapp.
Email id: [protected]@gmail.com
Whatsapp no:[protected]
Please do needful accordingly..
Regards
Yogesh Kapadne