LG Electronics Complaints & Reviews

Dear Sir,
I have called the LG Support center to inform that my refrigerator is not working on 20 March 2022.
The same day one technician came in evening, cleaned the compressor from outside, and told to switch on after 2 hours. He said that of it is still not working, then gas or compressor issue is there and he will come and repair on 21st March 2022.
We started the refrigerator after 2 hours and it was still not working. Then my wife called the technician but he never picked the telephone. Then we complained on LG Support and they gave Mr. Raju Kothapally number [protected] for follow-up. We called many times on his number but he never responds. Then we send WhatsApp messages on his number and he said he would check and inform after numerous messages.
Today he said that compressor needs replacement for which order have been placed and it will take 2 days.
In view of the above, I would like to inform that our family in Hyderabad is facing lot of problems because of this delay. We cannot store essential food, medicines, and other stuff. Moreover, currently I am located abroad and there are no male members who can bring the essentials on a regular basis for which reason we brought this big size refrigerator.
I request you to kindly expedite the repair work and make us comfortable from this stressful time.
Regards

I bought an air conditioner in 2017 but till today there is not even a single servicing done by the lg company which is supposed to be done free ..

I purchased a bajaj cooler from Pai showroom indiranagar bangalore, I purchased it on 14.03.22 it got delivered on 15th and the next dY I said the cooler has too much noise and I m.not able to sleep, and asked for refund because the cooler sound is very loud. Pai sent technician twice they also said same the sound is loud but its normal! I m not satisfied with the sound and I m daily I m.calling Pai to fix this issues and they delay it. No response from Pai on refund nor any update on next steps.

Better to buy online where u have immediate return in 10 days without visit of technician..

I brought lg air conditioner on 9/3/2022.first they fixed it in wrong position..after contacting service man two days after they solve and one day it works good now ch 38 error is shown and not cooling air In indoor...

My complaint against Lg worst service that they provide us. Since last 6 months i had complained 3 items and no nobody came to fix my refrigerator problem nor they visit properly as per schedule. I called seniors also but they didn’t bothered about my complaint and they gave me fake promises to visit but they didn’t. I request you to look into this matter and resolve my problem as soon as possible otherwise i have to take legal action about all this. This is my final message to CEO office, as i have tried all possible ways to contact you… thank you [Service Request No] GCP[protected]

I have bought Split AC 1 week ago .Swing not working as expected .I have raised complaint regarding this issue .But LG technician visited my home and removed panel and checked but issue not yet resolved .First time I have bought LG product.It was a bad experience with LG service.

Service person rudely talking

Hi, I have ordered LG product Hot & Cold Super Convertible 5-in-1, 3 Star (1.5) Split AC with Anti Allergy Filter, model no# PS-H19VNXF, Order # [protected], Invoice #[protected] from the https://www.lg.com/ website, and received the product, but there is no GST mentioned on the invoice, Raised complaint but no response received under Request number#GCP[protected], i need the invoice with GST break up. kindly send me the invoice with GST. please find the invoice in the attachment.

Thank you
Shivappa puajri

I’m purchased LG refrigerator on[protected] and after 4 5 days Refrigerator is too much noise l’m complain on[protected] but after 2 days no one person visit that and given time today or tomorrow but no one person visit.

I bought a LG inverter linear fridge 3yrs back. It is covered under a 10year warranty. It has broken down and multiple repairs haven’t helped even the servicing from LG is of no use.

I bought 4 LG ACs and at the time of purchase the showroom said the entire cost of installation is Rs1500 per AC. Now the engineer come to fix is asking an extra 250 per ACfor fixing the stand for outdoor unit. Or they will itself provide stands and fix it for Rs 885 per AC. These charges were not pre informed and we get to know it middle of the process. RS1000 for just drilling the stand is too much and also should have been informed to us at the the time of purchase. I also got no proper response from the Consumer Care. They gave a number which no one picks to resolve the issue. This is pure cheating by LG company. We are buying an Ac for Rs 40000 and they are further charging nearly Rs2500 for installation only.

Hello. We've bought an LG TV around 7 to 8 months back. But we're facing lot of issues. It has happened almost 8 to 9 times when the TV got automatically switched off without us doing anything. The remote we've got along with the TV, We've changed that remote thrice with your company but even the remote is not working properly. The remote stops working suddenly after a period of time and then it again starts working. This process keeps on repeating. This problem has been already observed by one of engineer first hand when he came to change the remote. I'm complaining about this for the fourth time so I really expect your genuine response. I can not use this remote again so do NOT provide us with the same model of remote again. Please, reach us as soon as possible. Thank you.

After the warranty period expires, you are faced with the deterioration of the panel in oled televisions.
The reason for this is that the color settings in the panel section deteriorate due to a power cut in your home or a different voltage.
This defect seen on the panel causes lines to appear on your television.

Purchased new OLED 65G1 television for $2700 in December 2021. Tv has defective audio. LG set up repair technician who did not show up as scheduled. Called LG and was informed that service tech did not show up because they ordered parts for a TV that they have not inspected. LG knowingly sold TV with defective parts. LG refuses to accept return of defective TV and refuses to provide refund for defective TV.

We purchased our top load LG washer less than three years ago. It is now rusting near the detergent dispenser. Looking online this is a known issue but LG claims rust is associated with spilled bleach. We have never used bleach in our machine. I was advised by LG customer service that I would be responsible to "fix it myself". This means purchasing a new unit. I am very dissatisfied with the product, customer service and their suggested "resolution".

Two LG Air conditioner's were purchased in 2021, a service request(#RNP[protected] was raised for free servicing under the warranty. They have closed it without my consent and when I followed up today they denied servicing it.
They are suppose to provide 3 free service as per warranty, but have not yet provide even one service and now they say the warrant is expired few days.
I was having good impression of LG, but will move away from LG.

These people do not care customers.

Also their AC technicians are not competent and do not do proper work, keep away from them.

My LG Refrigerator (Model GL 402) has been not working since 4 days due to Motherboard / PCB board issue.

Complaint number is : RNP[protected]

The technician who came to attend the problem on 7-3-2022 mentioned it was due to Motherboard/PCB board issue, and said the replacement board would arrive in about a day or so and it would be rectified.

Until today there is no information about the replacement, and technician said he does not know when the part would arrive Chennai.

I feel let down by LG, I bought the product thinking the service and maintenance would be top class. Looks like I was wrong.

This refrigerator is an expensive one and a household cannot function without a fridge for more than a day.

My question is why does your Chennai region not have stock of such an item?? Who is responsible for customers' problem?

When can the problem be resolved??

Complaint number is : RNP[protected] and info is given below:

RNP[protected] is given to RKAVIYARASAN [protected].

SMS from LG received on 7-3-2022

After completion of your work to your satisfaction please share the Happiness Code : 62152 with our Service Engineer to close your Service request.Do not pay advance money to anyone without work completion

My LG Refrigerator (Model GL 402) has been not working since 4 days due to Motherboard / PCB board issue.

Complaint number is : RNP[protected]

The technician who came to attend the problem on 7-3-2022 mentioned it was due to Motherboard/PCB board issue, and said the replacement board would arrive in about a day or so and it would be rectified.

Until today there is no information about the replacement, and technician said he does not know when the part would arrive Chennai.

I feel let down by LG, I bought the product thinking the service and maintenance would be top class. Looks like I was wrong.

This refrigerator is an expensive one and a household cannot function without a fridge for more than a day.

My question is why does your Chennai region not have stock of such an item?? Who is responsible for customers' problem?
Complaint number is : RNP[protected] and info is given below:

RNP[protected] is given to RKAVIYARASAN [protected].

SMS from LG received on 7-3-2022

After completion of your work to your satisfaction please share the Happiness Code : 62152 with our Service Engineer to close your Service request.Do not pay advance money to anyone without work completion

I had Samsung dryer without any issues until I bought LG gas dryer from Rc Willey on 12/19/2020 with extended warranty. Repair tech came twice nothing to nut my exhaust vent system for 13 year old home. I had it professionally cleaned lately but the problem remains. It got overhead. Please investigate this matter immediately or I want a full refund. My numbers is[protected]. [protected]@gmail.com.
Thanks in advance,
Daryl.

My LG gas dryer burns my clothes. I bought it from Rc Willey on 12/19/2020 with 7 year extended warranty. Lg repair tech came and did nothing. He said the vent needed to be clean. Months later a new repair tech came and said similar things my house was 13 year old. I paid a company to clean my vent but nothing seems to solve the problem. Please review the case immediately. I want full refund for this defective product.