LG Electronics Complaints & Reviews

The frequent problem in the double refrigerator of LG make is the formation of ice over the frame inside the ice cabinet. Hence reduces cooling effect. Because of this iam losing the food stuff which is stored. This is happening frm the date of installation of the refrigerator and so far I spent money, but still the problem is persisting. Hence I request the team to resolve this problem to prevent me to file the case

I had bought the led in october 2020 and i buy amc(extended warranty) from lg service zone at 31st january 2022 and i paid 12000 rs to manoj kumar phone pay no( [protected]) (screen shot attached) from phone pay no- [protected] utr no[protected]. He said your led warranty is extended. He did not provide any amc document/paper in physical form. He said you will get text msg on your mobile number but still i did not got any amc(extended warranty)...

I a refrigerator from LG and it has been having issues right from the first few months. We have logged numerous complaints with LG and have been requesting LG technicians to replace this fridge while it was in warranty.

No one helped in replacing this defective refrigerator and every time I was told the the repair will fix the issues.
The compressor has been changed at least once. Gas has been changed many many times. Still the fridge stops cooling after every few months.

I have even bought extended warranty for the fridge by LG India and the service support is extremely poor. No one comes to home to check the fridge even after calling many times. Calls to customer support number is of no use.

After many escalations, finally LG service centre picked up the defective fridge on 2-Jul-22 and they are not responding after that. We are struggling with the kitchen for more than a month now without a working fridge. LG service centre is extremely bad and LG has no concern for the customer.

The current condition is that LG has taken away the fridge to their workshop. They are not returning it and no one is answering the calls.

All the details are provided below.

Fridge model - GL-T322RPZN
Serial No. - 908NRRD021462
Purchase date: 1-Feb-20

Complaints related to the defective fridge:
RNP[protected]May-20
RNP[protected]Jun-20
RNP[protected]Sep-20
CNP[protected]Sep-20
RNP[protected]Oct-20
CNP[protected]Jun-21
RNP[protected]Jul-21
RNP[protected]Jul-21
CNP[protected]Mar-22
RNP[protected]Mar-22
RNP[protected]Mar-22
VCP[protected]Mar-22
RNP[protected]May-22
RNP[protected]Jun-22
RNP[protected]Jun-22
RNP[protected]Jun-22

I totally cost confidence in LG. And I strongly suggest that LG refunds entire amount of the fridge and AMC contract that I paid.

Plss fix my issue

I bought LG refrigerator worth Rs.98, 500 ON 20 May, 2022 and it stopped working on 20 June, 2022.I called customer care on 30 June and a repairman came n checked it and told, he will come day after tomorrow with some of its parts and repair it, but no one come till today 16 of July.I called customer care many times, they always says give some more days.*Should I file a case against their Company??

Have purchased LG IC Smart invertor fridge in 2017.
In April 2022 it stared troubling us the freezer portion cooling is there. But fridge portion no cooling. This i complaint to LG in april. The technician came seen fault not attended. I paid the service charges. This is valid for three months. After that due to sameproblem exist i called three times technician just coming not attending the fault. Still problem is there. Today also made complaint.
I think these technicians are not able to solve the issue due to their lack of knowledge. I need engineer from company to attend and solve the problem. See for the past three months your staff couldnot solve problems. It is heard that it is design of model fault and need to be attend by expert.
For the past three months you are checking my patience. If you failure to attend fault it deems that is design part i will move consumer forum and oull your reputation.
I request to attend immediately.
My mobile no [protected]
Jagannathan
Complaint latest RNP[protected] dt 11.06.2022
Dear Customer, Your request has been registered [RNP[protected] ]Our Engineer will contact you in 24 hrs

I have purchased LG IC Smart invertor fridge in 2017.
In April 2022 it stared troubling us the freezer portion cooling is there. But fridge portion no cooling. This i complaint to LG in april. The technician came seen fault not attended. I paid the service charges. This is valid for three months. After that due to sameproblem exist i called three times technician just coming not attending the fault. Still problem is there. Today also made complaint.
I think these technicians are not able to solve the issue due to their lack of knowledge. I need engineer from company to attend and solve the problem. See for the past three months your staff couldnot solve problems. It is heard that it is design of model fault and need to be attend by expert.
For the past three months you are checking my patience. If you failure to attend fault it deems that is design part i will move consumer forum and oull your reputation.
I request to attend immediately.
My mobile no [protected]
Jagannathan
Complaint latest RNP[protected] dt 11.06.2022
Dear Customer, Your request has been registered [RNP[protected] ]Our Engineer will contact you in 24 hrs

Brand new LG Dishwasher installed July 9th. RNP[protected].
Installer was slick enough to hide the damage to hinge while installing, and collected the "happiness code" before we could notice. Within minutes after providing the code, he would no longer pick up calls or respond back.
We think either the item was dropped by delivery guys or the installer mishandled the door, but the result is door sitting a few mm slant and a dent near hinge on one side.
LG flat out refused to replace the item, and only agreed to send a "repair" person, who never even showed up - we just got one text msg.
Very disappointed. No more LG products for us for sure. Customer satisfaction is not in LG India's vocabulary.

We have purchased many products from pai electronics vijawada. We have purchased sofa cum bed in January, after the first installation, we couldn't use the bed, as it is not coming outside properly, we called pai, they installed again, still bed not coming freely, again called pai, fitter came and again adjusted it. But it was not coming freely we have called many times, in April fitter again visited and said it was broken don't sit on it, you may fall, we were shocked, they blamed us for the damage and said that u sat on it so it had broken . We bought it for sitting only, how come it will be broken by sitting, anyhow we asked them to uninstall it and to repair it as soon as possible so that we can use the product, stll no response from them, very irresponsible, we spent our money and welcomed new problems from pai electronics, totally unfare

My service request no. For LG ac is RNP[protected] . Service centre is saying parts have ordered not giving the satisfactory answer its being 7 days. I am not getting any update on this

In recent days I had faced the issue that in my LG refrigrator inside light was not working so I called LG service wherein they had replaced the Chip Board for which cost for the same wax 9550 and they recommended to buy stabilizer also which cost 2500 wherein it total cost 12050 which was fixed but within few hours fridge was not getting cooled inside so I requested LG Service wherein now they are recommending to replace comprosser and gas to be filled for which they are going to charge for the same. So that means it has crossed 18000 plus.

If that was the case then in first day itself engineer must have recommended to buy new LG refrigerator.

Unhappy with the LG service they are given to me.

Requesting to kindly refund the amount which I had paid for motherboard chip so that I can proceed for buying new refrigrator but not LG this time

Dear sir/mam,

last 5 days im complaint u but ur service not good my registed no[protected] and contact to this no [protected] .last 4 days custormer care not support to me so plz take action this serivece urgnet baisis.

Ifb washing machine dryer is not working

Voot app not download

Voot app not download in smart tv

15days before I have given complaint about not functioning condition of Samsung TV at Pai International Electronic, Bhatkal.

After 15 days also problem has not been resolved and not getting any proper response.

Your firm name is International & Is it International standard of service style?

Hello. I purchased Lg ac on 26 May 2017 Inverter AC model no. JSQ18NPXA 1.5 tonn. It was working very good as it was very high end model that time but after 3 and half year of working it started decreasing its cooling ... And after season end. But for last one year when i called a technician i was shocked to know that my AC was with aluminium coil and due to bad material of coil my coil was Puncture badly . My other non lg AC s are working very good without any gas top up for 8 years.. i know why lg has done this...

I bought an LG refrigerator on 21/6/2021, exactly a year ago, and a few days after the warranty period has expired, the refrigerator stops working. This is unacceptable and is a business strategy by the company and a way of laughing in the faces of consumers who have not purchased extended warranty.

One of our monitor taken to service stationcase id (rnp[protected] in march 2022 till date the complaint is unresolved, service centre technician has replaced parts still, monitor is not working and neither service station nor lg company is serious about issue, keep on telling call is escalated till date no update or solution

Dear LG management,

Very pathetic service by LG customer service support team. I have bought LG side by side refrigerator costing 90, 000 rs but its compressor damaged right after 1 yr of its warranty. I have got extended warranty for additional cost.

Raised request for compressor replacement but waiting for last 30 days and the reason they are telling is "out of stock".

Never expected such kind of poor responses from LG reputed brand like this.