LG Electronics Complaints & Reviews

In recent days I had faced the issue that in my LG refrigrator inside light was not working so I called LG service wherein they had replaced the Chip Board for which cost for the same wax 9550 and they recommended to buy stabilizer also which cost 2500 wherein it total cost 12050 which was fixed but within few hours fridge was not getting cooled inside so I requested LG Service wherein now they are recommending to replace comprosser and gas to be filled for which they are going to charge for the same. So that means it has crossed 18000 plus.

If that was the case then in first day itself engineer must have recommended to buy new LG refrigerator.

Unhappy with the LG service they are given to me.

Requesting to kindly refund the amount which I had paid for motherboard chip so that I can proceed for buying new refrigrator but not LG this time

Dear sir/mam,

last 5 days im complaint u but ur service not good my registed no[protected] and contact to this no [protected] .last 4 days custormer care not support to me so plz take action this serivece urgnet baisis.

Ifb washing machine dryer is not working

Voot app not download

Voot app not download in smart tv

15days before I have given complaint about not functioning condition of Samsung TV at Pai International Electronic, Bhatkal.

After 15 days also problem has not been resolved and not getting any proper response.

Your firm name is International & Is it International standard of service style?

Hello. I purchased Lg ac on 26 May 2017 Inverter AC model no. JSQ18NPXA 1.5 tonn. It was working very good as it was very high end model that time but after 3 and half year of working it started decreasing its cooling ... And after season end. But for last one year when i called a technician i was shocked to know that my AC was with aluminium coil and due to bad material of coil my coil was Puncture badly . My other non lg AC s are working very good without any gas top up for 8 years.. i know why lg has done this...

I bought an LG refrigerator on 21/6/2021, exactly a year ago, and a few days after the warranty period has expired, the refrigerator stops working. This is unacceptable and is a business strategy by the company and a way of laughing in the faces of consumers who have not purchased extended warranty.

One of our monitor taken to service stationcase id (rnp[protected] in march 2022 till date the complaint is unresolved, service centre technician has replaced parts still, monitor is not working and neither service station nor lg company is serious about issue, keep on telling call is escalated till date no update or solution

Dear LG management,

Very pathetic service by LG customer service support team. I have bought LG side by side refrigerator costing 90, 000 rs but its compressor damaged right after 1 yr of its warranty. I have got extended warranty for additional cost.

Raised request for compressor replacement but waiting for last 30 days and the reason they are telling is "out of stock".

Never expected such kind of poor responses from LG reputed brand like this.

I have bought LG double door refrigerator in 2019, which had a warranty for compressor for 10 years. On 14th June 2022, the fridge stopped working. I raised a complaint to LG customer care on 15th June 2022. A technician from LG came the next day and said the fridge requires repairs. Since then no one from LG has come to repair the fridge. I have called them multiple times and each time was falsely promised that my issue will be resolved on priority but its already been 10 days and my issue has still not been addressed. In this extreme hot wether lot of our stuff has gone waste and we are facing difficulties everyday.
I have had the worts experience with LG and would never purchase their products again. Complaint no with LG- RNP[protected]
Escalation no VCP[protected]

I had raised a complaint almost a month ago as my new side door refrigerator was not cooling. Engineers had concluded that it's compressor is not working properly. And for last month they just keep on giving me dates after dates to replace the compressor but till now they haven't replaced it. It's very difficult to live in so much heat without refrigerator as all the things keeps getting wasted. What is the benefit of buying big brand consumer products if for such small issue they take so much time. I would request to please get compressor replaced in upcoming week or the refrigerator itself should be replaced. I'm not going to wait for another 10 12 days.

Complaint number: RNP[protected]

I have purchased a LG refrigerator on 13th Oct 2021 & since then i am facing issues with LG service, the demo took place after 1 month, then i had requested for some additional trays for this as well they took almost a month to arrange after lot of call & emails, the local service team does not care at all for the customers they are even not ready to share the escalation matrix as they don't want their seniors to know what kind of pathetic...

I would like to raise a huge concerning complaint to LG India about their terrible product and after-sale services!!! It’s been more than a month, no one from LG Chennai has paid any attention so far! My misery started when I decided to buy a Nanocell TV- Nano83 at discounted price from Reliance Digital, VR Mall Chennai and I did not know at that time what I was falling into in the name of huge discounts! I bought the TV on 7th May 2022, it was delivered on 8th May and same day installation- really good work done by Reliance Digital team. I started realising the TV has been making some cracking/clicking voices from the day 1, and over the period of the time of 3 days- those noises became too frequent that you could not enjoy the TV at any given time of the day or the night.
Firstly, it felt like it was the wall-mount making noise but soon I raliased it was tv so I raised a request – and technician told me – it’s due to heat- when TV tries to cool down then it makes cracking noises.

Day by day, the frequency of the cracking voice became louder and I recorded multiple audios and again raised the ticket – RNP[protected] and tv technician came, opened the not even month old tv and reinstalled it and told me “Sir, we received 2-3 complaint like this for this model and after opening and fixing the back panel again– those noises stopped for other customers” and for me, it did not work! How would opening and fixing the back panel again without touching any component fix the clicking issue- beyond my imagination. I feel, for others also it did not, they were just lying to close the ticket.

I mailed to CEO option and also raised an escalation VCP[protected] except one SMS I have never gotten a call from them about the status. When I reached out to LG customer care, they just said we escalated to it and you will receive a call from senior manager- which I have not yet received.
While talking to one of the LG TV engineer, he gave me an explanation that while cooling down – “TVs makes the same noises as our motor cycles do, so it’s normal!” I am still recovering from this illogical explanation, you can read it twice, how ridiculous this explanation sounds.

It INR 94K TV and making noises like a 2-wheeler vehicle, UNACCEPTED!!!

Now, they want to come again and put a tape (cello tape or packing tape not sure) and saying it will fix the issue but I do not want this tv to be opened again where they can do trial and error anymore. I want a replacement of the TV, even upgraded one as I have been bearing the torture for more than a month --- continuous lies, no help from Chennai customer service team, no proper help from LG customer support and on top of it – every week, they will resolve it this week, but it was never resolved.
On 18th June, I visited Chennai service center – spoke with Mr. Rajanathan – AGM, Mr. Vetri- team lead and they promised me to give a resolution by Monday, and since Monday they have been telling me they will provide replacement confirmation by tomorrow – it’s Wednesday and still not reply from them, no reply from their HO. I have been calling them every single day to get an update and they do not have curtsy to call and update me.

It’s 22nd June, more than a month of misery because of this continuous cracking noises. LG Chennai centre is not able to suggest a solution, not replying to emails, fake promises of calling in 30 mins, no clear explanation about it’s Nano83 series issue or it’s just a problem with my TV, no status on replacement on TV.

To conclude, I am super annoyed, frustrated, and irritated by LG team customer support team and customer service Chennai team. I want a replacement with upgraded the TV and an hand written apology letter from LG team – India Head, Main office and a call with him/her for compensating the emotional, psychological and financial damage this tv has caused me for more than a month.

The LG company is not doing the service for my refrigerator for 10 days now.
the complaint number is RNP[protected].
Even in the grievance cell they are giving different numbers but no one is responding and the service is not done.

The refrigerator which we got 6 months back, it's freeze is not working since May 30th 2022. Engineer came and replaced the part but still it isn't working. The first request took 1 week itself. The second request still ongoing with no positive feedback:

Issues observed so far with the customer care:
1. Engineer did not acknowledge the issue on first request
2. Tried calling engineer and he kept saying he will visit tomorrow but that did not happen
3. Connect with customer care multiple times, also asked to change the engineer. They also say they will look into it but of no use

This is the worst customer experience of my life and I am regretting why I got lg. Life doesn't looks so good now. Please let me know if it can be fixed

I have many complaints number but no one visit my home
RNP[protected] AMIRBHAI ISHRANI RNP[protected]
RNP[protected]
RNP[protected]

Please help me for my lg ac service

Dealer name
Doshi electronics
[protected]

Customer name
AMIRBHAI ISHRANI

Customer mobile number
[protected]

Customer addresses
At 17 FIDAIBAG SOCIETY
BHALGAMADA GATE
Limbdi
Dist Surendranagar
363421

Product
LG AC
KS Q18ENZA

PROBLEM
DADE AND NOT WORKING
PURCHASE DATE
07.03.2022

We Bought LG washing machine Froont Load FHV 1207 ZWb from PNV electronics in mavelikkara, Alappiuzha District Kera;la on 9 Aug 2021.
Unfortunately we cant using the machine now as electric current is being discharged from the machine even if it is not switched on. My father and Mother are alone in home and multiple times they got shock from the washing machine. 3 weeks back technician came and worked with our electrician and found that it is a machine component issue and said they will change the component. But till this moment nothing happened and the technician is not picking the call also.
I would like to please bring this to the Lg customer care attention if anything happens to the people who uses to teh machine due to this electric discharge I will make sure LG will be hold responsible for the incidents happen to teh human and the device. We believe this is not a repairable issue and needs LG to replace the machine as soon as possible.
Contact NUmber : [protected]

Hello,
I had raised a complaint on TV repair with LG, their Service team- Mr.Shamil ([protected]) visited us in the mid of April & informed there is Motherboard issues & will take minimum of 70 Days to get the spare part.
We waited for the said days by regular follow up, By the month of May - Dhanya from LG Services center ([protected]) reached out to us & confirmed that spare part will reach by June 20th & they will be able to fix by then; she even requested for a call back by June 15th.
We tried calling them multiple times during this time with no response.
On 20th June, Nithin from LG Service center responded at last, stating they never confirmed on Spare parts & asking us to procure it from our side.
Now after 70+ days, how fare it is for us to procure it when they are not able to.

We need this to be fixed(repair) or refund for purchasing this product from LG.

We purchased side by side door refrigerator in May 2018. The fridge had a warranty of 10 years for compressor. The compressor stopped working in May 2022. Service engineer visited the site and promised replacement in 4 days. Then it turned out 2 weeks and later one month and now it's 2 months. Escalation of issue has stereotype answers no proper answers. I am shocked to hear that the part is not available with the company. I don't know how they claim themselves as no 1 company