LG Electronics Complaints & Reviews

Dear Sir, I bought the LG G4 for Rs 46, 000 on 23 July 2015. I bought it for the dual sim and separate battery offer. The separate bty was delivered after 20 days through several emails and phone calls. After only 34 days, on 27 August the phone which cost 46000 has blacked out and switched off. I have made 6 calls to the LG Call Centre. Till now I have not been able to speak to the supervisor. I took the phone to the LG Service Centre at Sector 15 Noida. They have checked and said the complete hardware of the phone needs to be changed which means all the memory records of the phone are lost. They have not given any replacement either. The LG company must change the phone and apologise for the poorest service and callous attitude of their staff. With best regards, A Khanna [protected]

We purposed TV in Dubai model 49UB700T and shop owners assured us it has international warranty, when it was shipped to Bangalore panel went bad. I raised request on 19/06/2015 RNA[protected]. Technician visited and said panel has to be replaced and he will check that what all panel will work as 49UB700T model is not available in India. he took one week and confirmed that 820T panel will also work but no stock it may take 1 or 2 or 3 months...

I have Purchased Nexus 5 last year in Jan. On 21st August 2015, it felt from a chair and my network is gone. I went to the LG service center in my city and they told me that motherboard needs to be changed and it will cost me 12000 Rupees. This is the worst product quality i have ever seen in smartphones. I have spend huge amount of money in getting this phone assuming that it will last longer. But now i am highly disappointed with the product. I have also raised this concern with LG customer service but they are not bother to reply. I would strongly suggest everyone not to waste money on Nexus products.Complete waste of hard earned money.

I bought a LG LED smart TV in October 2014. The steel frame has caught rust in less than one year. The LG website gives contact number of a 24/7 cuatomer support centre. Response from this support centre was that they do not deal with this issue and we should try our luck with the service centre. No telephone nos given for the service centre. Only way to connect is to raise a service request online. I have done that too, but no response.

Dear Sir, I, Shibaji Chattopadhaya, was a very loyal LG customer since a long time. However, after my present purchase I'm really disappointed with your company. I purchased an LG 49 inch 3D UHD LED TV (Model No. 49UF850T) from Bajaj Electronics, Chandanagar, Hyderabad on 12th August 2015 for Rs. 1.23 lakhs. I was told that due to Independence Day Offers I'll be receiving some gift. However, I didn't receive any, not even the advertised ones. I was also told that I'll be receiving 4 pcs. of 3D Passive Glasses, but I received only 2 pcs. I was told that I'll be receiving 2 years warranty on my TV due to the afore-mentioned offer. However, this too was a lie, as I was told by LG customer care that my TV was having only 1 year warranty. Nevertheless, the greatest shock was yet to happen. Since last 2-3 days my TV started behaving absurdly, i.e. sometimes the screen will flicker and sometimes red & blue vertical & horizontal lines will appear on the screen. However, this vanishes on restarting the TV. I wrote an email earlier regarding the promised gifts but no action was taken by LG. Today I registered a complaint with LG customer care and they sent some technicians against my complaint no.: RNA[protected], but they couldn't find any defect with my TV, and asked me to take photos of the issue if it occurs again. I was devastated by their response. I was told that I'm a premium LG customer by your comapany. Now, my question is if being a premium customer I'm facing such negligence from your company then what will happen to non-premium customers. I had a great faith on your company earlier but now no more, since 2 weeks after purchasing such a costly TV if this kind of issues happen then I don't know what will happen in the long run as I think it might be a panel problem. What is the meaning of warranty, if you can't provide the same to your customers? being such a renowned company you should immediately replace my TV with a new one, because I'm sure that the TV will die very soon, if such issues keep on occusring, and if it happens after my warranty expires, then I've to recur a heavy loss. I don't know whether you're going to ignore my email, but I hope you'll atleast respect the little faith that I've remaining on you. I shall be grateful if you do the needful ASAP. Thanks & Regards, Shibaji Chattopadhaya. Mobile: +91-[protected].

I purchased a LG Refrigerator Model no GC – B207GLQV, on 23/12/14 from CAMS CORNER, LG shoppe at Camac Street Kolkata . The serial no of the same is 410TRMF09451. Right from day 1, there are water droplets formation inside the machine in all places. We lodged complaint with the LG India and their engineers kept visiting us . The Dates of complains were 4th April’15, 17th April’15, 6th May’15, 7th July’15,...

Dear sir/madam May I remind you that I purchased a washing machine of LG, from the ( Value plus retails, Varanasi) showroom with serial number - 206pnsv10862 dated 19/10/2012. my washing machine is under warranty which is up till 2018(AMC number[protected] To the surprise of all, the washing machine did the best service for a for two years but now from past 3 months it has ceased functioning. Its washing machine system does not work properly and does not takes automatic water through inlet. It looks as if some fault has crept into its water sensor, we have tried using with different water inlet be it cold/warm/hot, But it has stopped taking water completely and we are facing too much of problem. I have lodged several complaints( last complaint no- RNA[protected]at your customer care within last 75 days, the engineer visited thrice but no repairing was done, they only recommended for change in spare parts and asked to follow up from customer service. I have been following up regularly at LG customer service and they brought up no conclusion.Its a blame game now the engineers say to co-ordinate with customer service and customer service people say to followup with engineers. Now, we are suffering due to delay and the franchise store people even don't co-ordinate., I am highly unsatisfied and disappointed with the kind of service. This is the fourth time i am requesting you to change the spare parts or to replace the washing machine all together at the earliest. Your's faithfully, Saurabh, c/o Dr.Suresh chandra/Jaikisan traders Okdenganj, Ballia Contact no- [protected]

I purchased my lg refrigerator GL 225BNDE5 nearly one year ago. Its Ice/Evaporator assembly got some problem 1month before. I complaint about it, Engineer came and told to change its assembly. He drilled my fridge from outer side and take charges of 2300/-rs of evaporator assembly and drier . but provide bill amounting1817/- rs.(Anmol service, Amritsar, Invoice no. 144) I questioned about that he told he purchased copper wire from out side. After 2-3 days it stops cooling and I complaint again (RNA[protected], engineer came adjust assembly little bit and go away. Next day I again faced same cooling problem, and complaint to Customer care many times by complaint numbers: RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected]. LG claims that customer should not pay any charges or warranty of 3 months if same complaint arise but engineer came and changed its compressor and took courier/delivery charge of this part 550 Rs/-. After this, same problem again arise many times I called to engineer but LG engineer routinely send message that my complaint closed. Please solve my problem.

I purchased my lg refrigerator GL 225BNDE5 nearly one year ago. Its Ice/Evaporator assembly got some problem 1month before. I complaint about it, Engineer came and told to change its assembly. He drilled my fridge from outer side and take charges of 2300/-rs of evaporator assembly and drier . but provide bill amounting1817/- rs.(Anmol service, Amritsar, Invoice no. 144) I questioned about that he told he purchased copper wire from out side. After 2-3 days it stops cooling and I complaint again (RNA[protected], engineer came adjust assembly little bit and go away. Next day I again faced same cooling problem, and complaint to Customer care many times by complaint numbers: RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected]. Please solve my problem otherwise I will write about all this to consumer forum.

Poor service response and unavailability of spares for refrigerator model gl244gp4

Davinder behal


To lgservice
Poor service response and unavailability of spares for refrigerator model gl244gp4


Dear sir,

I had purchased a lg refrigerator model gl244gp4 from your esteemed dealer m / s hindustan traders co. South patel nager new delhi 8 on 27 / 07 / 08 vide bill book no. 103 and serial no. 5117.

I have been following up for spares with the service center at rama road delhi as advised by your customer care department on phone and in case of poor response from them i have lodged complaint no rna[protected] that too with lot of efforts as customer care was not easily ready to lodge it

There seems to be some confusion among the service center and customer care as both trying to put the task on each other and in that case the customer becomes like ping pong ball as on both side he gets hit with no result

Also quality of parts are not at all at acceptable standard

There is one rubber gasket on the lower refrigerator department for fixing the door which is creating problem and not getting affixed due to which the ingredientsin the compartment are not getting proper cooling and getting wasted and have to be thrown away

First of all i had approached to service center at rama road after getting advice from your customer care to check the availability of part but the response from them was pathetic and they pushed me to contact service centre and lodge the complain

I again contacted your customer care but it was again advised them to contact service centre for spares, it was very difficult to lodge the complaint with them, they were more interested in visiting charges but not paid any attention to spare availability with them

In evening technician visited my place and confirmed that gasket has to be replaced but the service centre is not having spares and that too will not be available as model has been discontinued

What a shocking joke. . . Now what will i do with this refrigerator. . . Shall i need it to throw it as company is in capable of providing spars

I have bought a branded product and not a local unbranded product with no moral values

Lg is one of the top most brands and it is the moral responsibility of brands to provide availability of spares of the models to customer as these things are being bought once or twice in lifetime

The undersigned is also working with consumer durable firm and our company even provides the spares of 3 - 40 year old models

How can a brand refuse to give spars so confidentially that too if model is not very old

In earlier instances there is breakage in plastic parts due to poor quality that too are not available with your customer care and have to be sourced at local shops at higher prices

Why customer has to face all these harrasment and rubbish if he has choosen to buy a prestigious brand like lg

What is the difference between brand and local manufacturer if the brand is not able to provide spares

Now where shall i go with this refrigerator

In case of no availability of spare it is the moral responsibility of brand to exchange the complete product


Thanks and regards,
Davinder behal,
[protected]

I had purchased lg home theater in may 2015.Then the same will replaced on may 15 by some issue in product.But the new product also not working from last month. I had logged a call for maintainace but the service center refuse warranty without checking. The the call center not taking any complaint about this issue. please suggest your terms.at the time of replacement they promised for warranty extend for next one year.

My complaint number is RNA[protected], I bought a new LG 310 li capacity refregerator from Relaiance Digital Sajapur road bangalore . After 3 days of delivery fridges stopped working we went and registered complaint on 19th august, technician from LG came and saw the fridge told that Gas leaking was there cause of defect in transportation. They told a replacement will be done in 3 days. We are suffering without a fridge for 4 days and no response from LG side after that visit of technician. We approached reliance digital they told without getting a mail from LG care they cannot give us a new fridge . We are totally dissapointed with the delay in replacement. Both from LG and from reliance digital . They are supposed to be a reliable brands but we had to face so much problems because of them . the nonveg and veg food worth 2000 rupees got spoiled. we had to throw all excess food which was cooked everyday . everyday we had to go ouT and buy veggies and milk. LG please send a mail to reliance digital about confirmation of our fridge. We paid 29 thousand and we are suffering. Pathetic costomer service . I called costomer service so many times but no proper answer. People don't relay on this brand.make sure your fridge works after delivery

I have purchaseed LG LED TV on dated 28/04/2012 from LG showroom ratanada jodhpur now the sreen panel of above said Tv is not working. Your service engineer came to house on nov. 2014. As per telephonic discussion with Lg customer care your company is not manufacturering this screen panel Product anymore. therefore you are requested to arrange to repair this panel otherwise refund my amount of TV Rs.30600 ASAP. Otherwise i have to take help of court. Kindly resolve my problem earliest

Hi All My Dear Friends This Is K.Kalanithi BBA.BL., Advocate (From.MADRAS HIGH COURT ADVOCATE'S ASSOCIATION) LG Washing Machine Direct Drive Rate Rs.92000/- Complaint Number. RNA[protected].. complaint restered on 16.08.2015 not yet poper response from LG electronics, very poor services, kindly dont support for thes product THANKING YOU K.KALANITHI

My Microwave Oven was giving problem I had reported to customer care of LG electronics about the problem (RNA[protected], a rep ( Mr Rahul)of the LG Company attended the complain and opened the machine and told that the coil has gone faulty and needs replacement and that he will do it the next day, he charged me Rs 350/- and went, after that i kept on calling on the number provided but the rep dint come, my Oven was functional otherwise, other than the grill module but now it is totally non functional, after ten odd days i pleaded to the service engineer to at least make microwave functional as i had a social function at my residence but he dint return, i again approached the customer care RNA[protected] they told that the previous complain was closed, and they will attend it freshly, however no one has reported to repair my Microwave Oven till date, pls help me.

Hi, Ever since the purchase of my double door refrigerator, I am facing cooling problem. I had registered for demo and installation on August 14, 2015. Today it's August 21, 2015 and even now I am facing the same issue. I have made multiple calls to LG customer service. I have stayed on calls as long as 50 minutes without anyone coming back and responding to me. Asked for team leaders in customer service repeatedly but seldom does one answer the call. I had words with customer service agents who don't even try and listen to you. Interacted with the so called engineers who I guess don't know what to do. These so called engineers just keep on repeating that they’ll visit in an hour, then it becomes 2 hours, then it becomes in the evening and ultimately the next. Literally 1-2 hours of my day is spent arguing and following up with LG customer service and their engineers ever since I have purchased this fridge. Two of your engineers have visited me in the past 6 days after so many follow ups (just imagine that!). I have repeatedly stated that it has some cooling problems and the fridge won’t work in another hour or so. However, they never listen. If you someone is reading this complaint, try and listen to the recorded calls I had made to you contact centre. You'll get to know how your customer service representatives torture the life out of your customers. I am fed up this situation now. A brand like LG with such pathetic customer service is unbelievable. Why would anyone like to take this much pain when there are others in the market who can provide much better customer experience. I have been a loyal LG customer for long. I have purchased LG LCD, Fridge, AC, Microwave etc in the past but I swear never to buy a product again from you and never to recommend any product to anyone. Even if someone is planning to buy something from you, I'll ensure that I share my experience with them so that they don't face the same challenges like I am doing right now. I am done trying to reach you guys now; I have emailed you and called you multiple times now. The latest service number I have received from you is SR[protected]. Model number of the fridge is GL-B252VMGY (NI). Date of purchase is 02/08/2015. Please get the product picked up from me and issue a refund as soon as possible. Thanks and regards, Prajosh [protected] prajosh.[protected]@gmail.com

I have registered my complaint on LG custmor service care no. with Registration no RNA[protected] get immidiate responce on 20th July 2015 Nishant enterprices Ajmer Mechanic came on 20th july and after checking told me that they need machine at service center and they will solve the problem and send this back in 2-3 days The mechanic asked me to pay service charges of Rs 330.00 witch i have paid to him on spot next morning the sent the vehical to take machine, i have paid for that also but since that day I am following them every day they are giving new date, rather say new excuses but nothing s happening, I am tired calling them, they never informed me that the status it is realy very troublefull i suggest everbody not to purchase LG products as they can not provide service at all very sorry but realy very troublefull

HI, We bought LG Fridge from Madhu Electronics, Nashik on 2nd Aug, 2015. after 2-3 days our home electricity starts fluctuating. Called to Madhu electronics and they provided CC no., where no one picked up the phone calls[11th Aug]. Then my father went to his office and ask for details then he called to local customer care and registered something.[He could do it in first instance itself but for providng local CC no. he took 2 days.] Then next day 1 person came to home shown him issue, he said will come later on then he didn't came for next 3 days. Again I went to Madhu Electronics then again he said its not his responsibility to check product and send any engineer to verify product with rude attitude like I am his prisoner. And thrown his responsibility towards CC. I think seller is first person to provide as much as details and help to customer to solve the issue as we are buying from him not CC; But seems Madhu electronics is exception for that. Again next morning[16th Aug] we recived call from LG CC nashik, and said we will send engineer again to verify and then it will proceed. Though we already explained multiple time whats happening. Engineer came and checked Compressor was taking VERY HIGH VOLTAGE which was causing fluctuation and multiple trips in flat electricity. Then they processed some documents and said to replace the Fridge in 2 days as soon as possible. But now even after 4 days they are saying it will take 7-8 days to process. In between time frame no call back from CC to provide any update on the progress. While in this time frame we faced some electricity issues in our flat. Hall and Bedroom Lights gone/damaged, Meter was gone/damaged/leackage because of multiple fluctuations and Trips. We had to pay Rs 600+ to MSEB officer to replace it then its started working fine; also we replaced Lights and Bulbs in Hall and bedroom. With this loss there is Vegetables/Milks and many products are getting wasted. Adding to that we faced mental and physical loss after multiple things. I dropped an e- mail also to their Manager: neeta.[protected]@lge.com, but still no reply from there as well. We lost product, money, health and mind as well. [List of damage: Refrigerator, Electricity Meter, Tubelights, CFLs, , Eating Foods+ Vegetables, Health, Stress etc. etc.] Who are responsible for this loss?? Madhu Electronics?? LG Customer care?? Or we the common people tried to Buy New Product for our Family?? We are expecting good result of this. Hope for best. Please help us to solve this and avoid it for other customers. Attachung mail details. Buying date: 2nd August 2015 S.no.507PRJR029892 Product details: 225L . model GL D225BSLZ. mail-id: [protected]@gmail.com contact no: +91-[protected]

Dear Sir, I regret to say that I have really bad experience with the service provided by LG. I had purchased LG 32" jazz 32LG80UR TV in Sep 2009 which has suddenly stopped showing display now. I have contacted customer care and registered the complaint. Your technician visited the house and within 5 min he concluded that the display/pannel is faulty and LG company have stopped this part(pannel) production and he further added he can't do anything further. I cantacted customer care again and they told me to contact LG service centre, they gave me 2 contact number. I tried both contact for continously two days and none of them have been answer yet. Further contacting customer care they gave me one more number which was again never responded. Its very sad to know that such an international company like LG is not responding. Even I am shocked with you technician support who can conclude just in 5 min that nothing is possible now. Dear sir, I am not the high class person who can afford new TV after every 5 years, I am really worried if I have to buy a new one. Request you to please let me know the most reasonable solution. Waiting for your reply. Regards, Vinay

I purchased 42LN5710 TV 2 yrs back. (23 Jul 2013). Now it is showing Vertical black line on screen. My usage of TV is not more than 3 hrs per day AVG. There is no major damage to screen on TV Still it went bad. This must be fault with Company product. There are similar issues with other people as well.