LG Electronics Complaints & Reviews

I purchased my lg refrigerator GL 225BNDE5 nearly one year ago. Its Ice/Evaporator assembly got some problem 1month before. I complaint about it, Engineer came and told to change its assembly. He drilled my fridge from outer side and take charges of 2300/-rs of evaporator assembly and drier . but provide bill amounting1817/- rs.(Anmol service, Amritsar, Invoice no. 144) I questioned about that he told he purchased copper wire from out side. After 2-3 days it stops cooling and I complaint again (RNA[protected], engineer came adjust assembly little bit and go away. Next day I again faced same cooling problem, and complaint to Customer care many times by complaint numbers: RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected]. Please solve my problem otherwise I will write about all this to consumer forum.

Poor service response and unavailability of spares for refrigerator model gl244gp4

Davinder behal


To lgservice
Poor service response and unavailability of spares for refrigerator model gl244gp4


Dear sir,

I had purchased a lg refrigerator model gl244gp4 from your esteemed dealer m / s hindustan traders co. South patel nager new delhi 8 on 27 / 07 / 08 vide bill book no. 103 and serial no. 5117.

I have been following up for spares with the service center at rama road delhi as advised by your customer care department on phone and in case of poor response from them i have lodged complaint no rna[protected] that too with lot of efforts as customer care was not easily ready to lodge it

There seems to be some confusion among the service center and customer care as both trying to put the task on each other and in that case the customer becomes like ping pong ball as on both side he gets hit with no result

Also quality of parts are not at all at acceptable standard

There is one rubber gasket on the lower refrigerator department for fixing the door which is creating problem and not getting affixed due to which the ingredientsin the compartment are not getting proper cooling and getting wasted and have to be thrown away

First of all i had approached to service center at rama road after getting advice from your customer care to check the availability of part but the response from them was pathetic and they pushed me to contact service centre and lodge the complain

I again contacted your customer care but it was again advised them to contact service centre for spares, it was very difficult to lodge the complaint with them, they were more interested in visiting charges but not paid any attention to spare availability with them

In evening technician visited my place and confirmed that gasket has to be replaced but the service centre is not having spares and that too will not be available as model has been discontinued

What a shocking joke. . . Now what will i do with this refrigerator. . . Shall i need it to throw it as company is in capable of providing spars

I have bought a branded product and not a local unbranded product with no moral values

Lg is one of the top most brands and it is the moral responsibility of brands to provide availability of spares of the models to customer as these things are being bought once or twice in lifetime

The undersigned is also working with consumer durable firm and our company even provides the spares of 3 - 40 year old models

How can a brand refuse to give spars so confidentially that too if model is not very old

In earlier instances there is breakage in plastic parts due to poor quality that too are not available with your customer care and have to be sourced at local shops at higher prices

Why customer has to face all these harrasment and rubbish if he has choosen to buy a prestigious brand like lg

What is the difference between brand and local manufacturer if the brand is not able to provide spares

Now where shall i go with this refrigerator

In case of no availability of spare it is the moral responsibility of brand to exchange the complete product


Thanks and regards,
Davinder behal,
[protected]

I had purchased lg home theater in may 2015.Then the same will replaced on may 15 by some issue in product.But the new product also not working from last month. I had logged a call for maintainace but the service center refuse warranty without checking. The the call center not taking any complaint about this issue. please suggest your terms.at the time of replacement they promised for warranty extend for next one year.

My complaint number is RNA[protected], I bought a new LG 310 li capacity refregerator from Relaiance Digital Sajapur road bangalore . After 3 days of delivery fridges stopped working we went and registered complaint on 19th august, technician from LG came and saw the fridge told that Gas leaking was there cause of defect in transportation. They told a replacement will be done in 3 days. We are suffering without a fridge for 4 days and no response from LG side after that visit of technician. We approached reliance digital they told without getting a mail from LG care they cannot give us a new fridge . We are totally dissapointed with the delay in replacement. Both from LG and from reliance digital . They are supposed to be a reliable brands but we had to face so much problems because of them . the nonveg and veg food worth 2000 rupees got spoiled. we had to throw all excess food which was cooked everyday . everyday we had to go ouT and buy veggies and milk. LG please send a mail to reliance digital about confirmation of our fridge. We paid 29 thousand and we are suffering. Pathetic costomer service . I called costomer service so many times but no proper answer. People don't relay on this brand.make sure your fridge works after delivery

I have purchaseed LG LED TV on dated 28/04/2012 from LG showroom ratanada jodhpur now the sreen panel of above said Tv is not working. Your service engineer came to house on nov. 2014. As per telephonic discussion with Lg customer care your company is not manufacturering this screen panel Product anymore. therefore you are requested to arrange to repair this panel otherwise refund my amount of TV Rs.30600 ASAP. Otherwise i have to take help of court. Kindly resolve my problem earliest

Hi All My Dear Friends This Is K.Kalanithi BBA.BL., Advocate (From.MADRAS HIGH COURT ADVOCATE'S ASSOCIATION) LG Washing Machine Direct Drive Rate Rs.92000/- Complaint Number. RNA[protected].. complaint restered on 16.08.2015 not yet poper response from LG electronics, very poor services, kindly dont support for thes product THANKING YOU K.KALANITHI

My Microwave Oven was giving problem I had reported to customer care of LG electronics about the problem (RNA[protected], a rep ( Mr Rahul)of the LG Company attended the complain and opened the machine and told that the coil has gone faulty and needs replacement and that he will do it the next day, he charged me Rs 350/- and went, after that i kept on calling on the number provided but the rep dint come, my Oven was functional otherwise, other than the grill module but now it is totally non functional, after ten odd days i pleaded to the service engineer to at least make microwave functional as i had a social function at my residence but he dint return, i again approached the customer care RNA[protected] they told that the previous complain was closed, and they will attend it freshly, however no one has reported to repair my Microwave Oven till date, pls help me.

Hi, Ever since the purchase of my double door refrigerator, I am facing cooling problem. I had registered for demo and installation on August 14, 2015. Today it's August 21, 2015 and even now I am facing the same issue. I have made multiple calls to LG customer service. I have stayed on calls as long as 50 minutes without anyone coming back and responding to me. Asked for team leaders in customer service repeatedly but seldom does one answer the call. I had words with customer service agents who don't even try and listen to you. Interacted with the so called engineers who I guess don't know what to do. These so called engineers just keep on repeating that they’ll visit in an hour, then it becomes 2 hours, then it becomes in the evening and ultimately the next. Literally 1-2 hours of my day is spent arguing and following up with LG customer service and their engineers ever since I have purchased this fridge. Two of your engineers have visited me in the past 6 days after so many follow ups (just imagine that!). I have repeatedly stated that it has some cooling problems and the fridge won’t work in another hour or so. However, they never listen. If you someone is reading this complaint, try and listen to the recorded calls I had made to you contact centre. You'll get to know how your customer service representatives torture the life out of your customers. I am fed up this situation now. A brand like LG with such pathetic customer service is unbelievable. Why would anyone like to take this much pain when there are others in the market who can provide much better customer experience. I have been a loyal LG customer for long. I have purchased LG LCD, Fridge, AC, Microwave etc in the past but I swear never to buy a product again from you and never to recommend any product to anyone. Even if someone is planning to buy something from you, I'll ensure that I share my experience with them so that they don't face the same challenges like I am doing right now. I am done trying to reach you guys now; I have emailed you and called you multiple times now. The latest service number I have received from you is SR[protected]. Model number of the fridge is GL-B252VMGY (NI). Date of purchase is 02/08/2015. Please get the product picked up from me and issue a refund as soon as possible. Thanks and regards, Prajosh [protected] prajosh.[protected]@gmail.com

I have registered my complaint on LG custmor service care no. with Registration no RNA[protected] get immidiate responce on 20th July 2015 Nishant enterprices Ajmer Mechanic came on 20th july and after checking told me that they need machine at service center and they will solve the problem and send this back in 2-3 days The mechanic asked me to pay service charges of Rs 330.00 witch i have paid to him on spot next morning the sent the vehical to take machine, i have paid for that also but since that day I am following them every day they are giving new date, rather say new excuses but nothing s happening, I am tired calling them, they never informed me that the status it is realy very troublefull i suggest everbody not to purchase LG products as they can not provide service at all very sorry but realy very troublefull

HI, We bought LG Fridge from Madhu Electronics, Nashik on 2nd Aug, 2015. after 2-3 days our home electricity starts fluctuating. Called to Madhu electronics and they provided CC no., where no one picked up the phone calls[11th Aug]. Then my father went to his office and ask for details then he called to local customer care and registered something.[He could do it in first instance itself but for providng local CC no. he took 2 days.] Then next day 1 person came to home shown him issue, he said will come later on then he didn't came for next 3 days. Again I went to Madhu Electronics then again he said its not his responsibility to check product and send any engineer to verify product with rude attitude like I am his prisoner. And thrown his responsibility towards CC. I think seller is first person to provide as much as details and help to customer to solve the issue as we are buying from him not CC; But seems Madhu electronics is exception for that. Again next morning[16th Aug] we recived call from LG CC nashik, and said we will send engineer again to verify and then it will proceed. Though we already explained multiple time whats happening. Engineer came and checked Compressor was taking VERY HIGH VOLTAGE which was causing fluctuation and multiple trips in flat electricity. Then they processed some documents and said to replace the Fridge in 2 days as soon as possible. But now even after 4 days they are saying it will take 7-8 days to process. In between time frame no call back from CC to provide any update on the progress. While in this time frame we faced some electricity issues in our flat. Hall and Bedroom Lights gone/damaged, Meter was gone/damaged/leackage because of multiple fluctuations and Trips. We had to pay Rs 600+ to MSEB officer to replace it then its started working fine; also we replaced Lights and Bulbs in Hall and bedroom. With this loss there is Vegetables/Milks and many products are getting wasted. Adding to that we faced mental and physical loss after multiple things. I dropped an e- mail also to their Manager: neeta.[protected]@lge.com, but still no reply from there as well. We lost product, money, health and mind as well. [List of damage: Refrigerator, Electricity Meter, Tubelights, CFLs, , Eating Foods+ Vegetables, Health, Stress etc. etc.] Who are responsible for this loss?? Madhu Electronics?? LG Customer care?? Or we the common people tried to Buy New Product for our Family?? We are expecting good result of this. Hope for best. Please help us to solve this and avoid it for other customers. Attachung mail details. Buying date: 2nd August 2015 S.no.507PRJR029892 Product details: 225L . model GL D225BSLZ. mail-id: [protected]@gmail.com contact no: +91-[protected]

Dear Sir, I regret to say that I have really bad experience with the service provided by LG. I had purchased LG 32" jazz 32LG80UR TV in Sep 2009 which has suddenly stopped showing display now. I have contacted customer care and registered the complaint. Your technician visited the house and within 5 min he concluded that the display/pannel is faulty and LG company have stopped this part(pannel) production and he further added he can't do anything further. I cantacted customer care again and they told me to contact LG service centre, they gave me 2 contact number. I tried both contact for continously two days and none of them have been answer yet. Further contacting customer care they gave me one more number which was again never responded. Its very sad to know that such an international company like LG is not responding. Even I am shocked with you technician support who can conclude just in 5 min that nothing is possible now. Dear sir, I am not the high class person who can afford new TV after every 5 years, I am really worried if I have to buy a new one. Request you to please let me know the most reasonable solution. Waiting for your reply. Regards, Vinay

I purchased 42LN5710 TV 2 yrs back. (23 Jul 2013). Now it is showing Vertical black line on screen. My usage of TV is not more than 3 hrs per day AVG. There is no major damage to screen on TV Still it went bad. This must be fault with Company product. There are similar issues with other people as well.

Continuation of my LG Washer (Model: WF-S7512FN) repair complaint number RNA[protected] on 24 July 2015 Two people contacted me about the repair on 14 August 2015, Sebatian (Cell number: [protected]), and Eswar (Cell number: [protected]) and said that it will be repaired my Monday 17 August 2015. It was not done, so I contacted Sebatian again, and he told me to call LG office at[protected] or[protected]. I called both numbers several times and nobody answered. S. Chakradhara Rao I gave a complaint about repairing my LG Washer (Model: WF-S7512FN) on 24 July 2015, the complaint number is RNA[protected]. After that I received several SMSes on my cell phone. On 24 July 2015 I received an SMS saying that Ranganathan Amanathan was assigned my repair work. Nobody contacted me. On 27 July 2015 I received an SMS saying that Srinivasa Electronic was assigned my repair work. Again nobody contacted me. On 30 July 2015 I received an SMS saying that Dharmendher Chintalapudi was assigned my repair work. Again nobody contacted me. On 30 July 2015 I received a call from Mr. Sebastian about fixing the washer. I received a similar call from Mr. Naidu on 30 July 2015. I got fed up and on 03 August 2015 I contacted your customer service and they referred me to talk to Mr. Siva Kumar (Cell number: [protected]). He told me that it is already late and somebody will contact me soon. On 06 August 2015 Mr. Wahab (Cell number: [protected]) contacted me and confirmed my residential address and directions, and told me that the washer will be repaired soon. On 06 August 2015 Mr. Ramesh (Phone number:[protected] contacted me and told me that the washer will be repaired soon. On 06 August 2015 I received an SMS saying that Srinivasa Electronic was assigned my repair work. Again nobody contacted me. I don’t understand what is going on. On 07 August 2015 I tried to talk to Mr. Siva Kumar (Cell number: [protected]) several times. He never answered the phone or returned the calls. I keep getting SMSes with the names of new people every other day saying that they will come and repair. What kind of service is this? S. Chakradhara Rao

Hi, Picked up an LG 32 inch LED TV in NOV - 2013...On the 12th August the display stopped working and we get only sound output. LG customer care was called on 12th August evening and a complain was registered against complain number RNA[protected]. Till 8:15 PM on 17th August not a soul has bothered to call me inspite of me calling them repeatedly. Each one passes the buck to the other and I get to head home and listen to Arnab Goswami's voice without Picture!!! I will wait till morning and them call a local service chap and will regret having bought an LG product. Nandakumar [protected]

Hello, I have purchased LG LED TV 32 LN5120 on August 2013. Since then frequently TV is not working. Three times motherboard is changed and the disgusting part is the LG service engineers are not able to figure out the actual issue. This is definitely not expected from the company like LG. Recently again motherboard needed to be replaced and the complaint number is RNA[protected]. This is my humble request to LG please have some permanent solution to your LED TV issue of improper internal power distribution to motherboard.The same issue is happening with other LG LED TVs also. Please resolve my issue or else replace my LED. Thanks, Devkishor Kabra M: [protected]

Hello sir, My name is shagun modi.My refrigerator was not working properly till 2 months or may be more.I Have submitted my complaint so many times at your company costomer care.My complaint registration id is RNA[protected], RNA[protected]. But still Your company will not send any person.I am not satisfied with ur company sevices.So please sir i request u to solve my problem as soon as possible.I hope u understand my problem. H.no 336/5 Modi Street, Railway road, Tohana [protected]

I was a very happy and loyal LG & google customer. My nexus 5 32 gb ran fine during its 1st 10 months after which i started having erratic screen and graphic problem. I deposited my phone with LGE ASC Elcom pvt. ltd. in nehru place to get it fixed on 23/01/2015. At delivery they were trying to hand me a phone with deformed body and broken sim tray edges. They claimed that they had replaced the charging flex cable to resolve the issue. Later after complaining higher officials they also changed the display with outer body claiming there mistakes and graphics problem fixed. In april my phone entered the boot loop realm and i was devastated. Without any available option since i had invested so much on the 32 gb version i took it to Mr. Gautam @ LGEIL Delhi Direct service in mohan co-operative. Got the motherboard changed with 3 months warranty paying 2508 inr on 11th june 2015. throughout the month of july my phone showed erratic screen behaviour and restarted automatically 4 times while i was using it to check mails or read forums or play games etc. i deposited it to Mr. Gautam on 8th of august to check and rectify. On 13th he claims that no such behaviour had occured while he used it but still changed the motherboard with a new one. He said he checked by using the phone while there should be a proper process to check such a common issue which is omnipresent. Now while my phone was deposited with the asc i was using my nexus 4 as standby. The soft keys stopped responding day before yesterday. The screen is working and if i play games i can see every inch of the screen working but the soft keys dont. Asc would say the screen needs to be changed. I have no faith in LGE anymore. I demand for an extended warranty for the motherboard on my nexus 5 as i can't afford to spend 13000 on a 33000 phone for a issue that is manufacturing defect. I request you to deal with this at the earliest else i would need to escalate the matter. Contact no. [protected] abhimanyu.[protected]@gmail.com imei no. [protected]

I bought the TV 32LS4600.ATR it's warranty is finished and I am getting problem with your product, I called so many times to customer care but they are not supported me. When I show my TV to our service centre they told me you have to spend 19000 to repair this. Please help me and suggest me what should I do. Gurudev Kutade

Hi I would like to raise the topic of non delivery o[censored]PVC window by Bangalore area vendor of LG Hausys(www.lghausys.com/in). I had placed order with Sutej Building solutions after reading through all reviews and quality aspects of LG UPVC windows. This was on 17 Mar 2015, expected delivery 20th April 2015 and initial payment of 65000 Rs. Measurements were taken promptly along with partial payment amount and everything seemed professional until then. Its been more than 5 months now without any signs of order completion nor refund. The office managers have stopped coming to their offices long back and employees are not even being payed. Banks have approached courts to get their money back from the company. Despite hundreds of calls and visit by my end, i see no hopes of getting my money back. LG Hausys has stopped responding to the issue and are shamelessly asking me to place another order with their new Vendor in Bangalore. Hope someone from LG looks into this and this serves are warning to others who pay before the order completion with LG Hausys . Regards Rakesh

Sir, My Father had purchased a LG GL205KFG5TE single door refrigerator from Nandilath G Mart, Calicut on 10 Sep 14. From date of purchase onwards, the machine is malfunctioning a lot of times and I lost a lot of items.Even after frequent complaints through phone by my old aged parents, the Service centre manager (namely sarath) and dealer were not replying properly. The Refrigerator has a problem with its compressor and frequently leak/drain/loose the refrigerant (gas) and the fridge start malfunctioning.I am facing the same problem with in a period of 03 months. Both Service centre and dealer are not ready to listen me and answering me properly. they are acting in a rubbish way. We are totally disturbed with these incident and i asked the dealer/service centre for replace/return/extent the guarantee but they are not ready to do the same. my recent complaint no is RNA[protected]. I want to replace/return this substandard item (I know from my friend that this model is a failure model from LG) as its guarantee will expire on 10 Sep 15. As a result of frequent failures, i have lost a lot of edible materials. The total economic loss is near about Rs. 4000 to 5000 by these frequent failures. Due to this I was unable to use the fridge as a result it increases my physical work and mental stress. Presently I don't want to claim any loss but The item is needed to be replaced or returned.Presently the item is held with the service centre for last 10 days.