LG Electronics Complaints & Reviews

I bought a LG double door refrigerator (Smart Inverter) Model No lg-GL-D402JPZL from Super Electronics Pvt Ltd, WZ-44/2B, Krishna Puri, Outer Ring Road, Vikas Puri, New Delhi -18, through its proprietor Mr. Rajinder Singh ([protected],[protected]. To my shock, the model delivered and installed at my residence in my absence was an old and discontinued model. I called the dealer next day and requested to change the model. He kept on giving one or other excuses. Finally, He introduced me to Mr. Tarun Kumar, Area Sales Manager of LG ([protected])for West Delhi. Mr. Tarun assured me that he will get the refrigerator replaced in next 3~4 days. He also kept giving me one or the other excuses and after about 20 days he also stopped taking my calls. Finally, I realized that the LG Area Sales manager is hand in glove with the dealer and they both defraud the customers by selling old models. Sanjeev [protected]

We purchased a tv Model no: LED/47LE5500 on[protected] from unilet bangalore. We had taken an AMC on 27-july-2013 for a period of 3 years by paying an amount of 23, 468 rs. On 6-july-2015 we had registered a complaint regarding poor picture quality Vid complaint No: RNA[protected]. lg service engineer had come on 6-july-2015 by name Abuswaleha M had inspected and stated that display panel need replacement and it requires 7 working days for arrival of parts. On 15-july-2015 they have informed over phone that panel is not available and the TV will be replaced within a week's time .But till now we have not got any solution till now. Kindly resolve the issue at the earliest .

Greetings,

We are using the LG Electronics Products.

I have called 10 times for your service center people last 3 days Only call going and waiting but none of the service people

attending call nor calling back and my call charges going on. I am retired person i donot have much money to spent for call.

My Front load Washing Machine making lot of noise. Request your support to rectify the same free of cost without ant delay.

Awaiting your prompt response with reply

Model No. WD-80495NP

Thanking You,

S K RATHI
17A PARTHASARTHYPURAM
12 ASIN FLATS, THIRD FLOOR
NORTH USMAN ROAD, T.NAGAR
CHENNAI- 6000017
[protected]

I Harish shah cell no[protected] staying at Ahmedabad. I have very very worst experience about the lg company. My complained was for the washing machine. The drum of the lg washing machine fully automatic top loaded all of sudden broken while working. I had given complaine on toll free no. A technician from the service station from Ahmedabad came and told me this machine to be taken at service station for replacing the drum for that they will charge nearly Rs. 600/- for transportation and Rs.550/- service charge. After 2 days they had taken WM at their service station. After 2 days they gave my WM and charged Rs.2890/-. But when I started the machine the machine was not working and water came out from the machine for that I have given complaint . Again technician came and checked the machine. He told that sensor of the machine is not working and it is required to replace. I spoke to the supervisor of the service centre Shri parthivbhai I told him my machine was in working condition there was no problem of sensor. Ruidly he replied that i[censored] want to get replaced that get it and u will have to pay for that I agreed to pay but even after 5 days nobody has come to repair the machine. I talked to Customer Care officer at Ahmedabad on Saturday 18/07/2015 she told me your machine will be repaired by Monday. Monday evening nobody came so I spoke to Custome care officer again she told me tomorrow technician will come but by evening nobody came so I again talked to CC officer she told me today technician will come but nobody came even today. They are charging Service Tax for providing service but they have not provided service even though they charged service tax . Instead of proving service they have given harassment to me so it is requested to take action against them give me the compassation for the harassment after paying nearly Rs.3000/- I am not able to use the washing machine since last 10 days.

Would like to apprise you that I had brought LED 32” in the month of November 2013 and make the AMC on 5th July 2015 through your executive Mr. Rohan ([protected]) before making the AMC he had made the video and take the lots of photograph. After that he had made the Annual maintaince contract. But unfortunately on 19th of July the suddenly black screen is appearing in LED, display was not coming, I had lodge the service complaint, your service engineer told that display panel is not working, it will replace. He has forward the complaint to your service center. On 20th of July you service executive has come along with the display panel but told that refuse to replace the parts because any of replacement will happen after the two month of the AMC, When I had made the AMC of running LED, (reference to the videos which was made by Mr. Rohan) and paid the full charges as per your contract, in your contract it is not written that AMC will start after the two month of the AMC date. It is become the unnecessary harassment for me. Please intervene & sort out the matter. Harpal Singh [protected]

Dear Sir/Madam This is Rahul D from Chennai. We have problem with LG washing machine which is under warranty. Cloths washed using this machine get faded away. This complain as been raised in April 2015 wide service request RNA[protected], RNA[protected] again in June 2015 wide service request no:RNA[protected], RNA[protected], RNA[protected]. No proper solution is being provided on all complains. We are extremely regretted buying an LG product which has very poor performance and customer service. Service engineers doesn't pick phone call and provide proper feedback. We have lost cloths worth 20000INR by using this machine. Extremely unhappy to experience such a poor performance and response from Global home appliance manufacturer like LG. We have lost trust on your products and services. Please support act immediately and feedback on complains. I have attached the sample photos of spoilt cloth for reference has been taken by service engineer as well. Kindly act immediately.The service request has been closed without proper solution indicating wrong reason(Customer appointment over 5days) which is not true.After number escalation, I received a call from your team. I explained the them the concern that I faced. I am extremely not happy with the response and methodology adopted. After spending 18000INR money on your product and losing 20000INR worth of clothes using your machine we are deep hurt that your concern is least bother to even acknowledge the failure in your product nor resolve the issue. This is clear evidence of your ethical value and trust worthiness of your concern towards customer satisfaction index. As per our knowledge the product is faulty as one my colleague is also facing same problem with the same Brand and Model. After waiting for more than 2months for resolution I am forced selling your washing machine for 1200INR to buy a brand new one.I would request you to refund the money back as matter of customer satisfaction if something exist in your mind and company's policy.

Dear Team, I have bought a LG T10RRF21V 9Kg Top Loading Washing Machine on 8-March-15 in Rs.27000 from flipkart. Since the day we started using the same, we are facing one or other issues. Starting from the high sound, alignment issues, Balancing error and uncleaned cloths, we have faced all kind of issues. In past 1 month itself, we have called around 6-7 times to LG customer care for these issues. But the services we received were pathetic and the issues were left unresolved. Every time the executive came, they ensured that the issues were resolved but they aren't. Now the worst part is that from last 2 complaints lodged on 18-Jul-15 (RNA[protected] and 20-Jul-15 (RNA[protected], no body have came to visit us for the complaints we made. This product is defective as the sole purpose of clean cloths are not getting accomplished. I have spent Rs.27000 on this piece of crap and still i have to wash my cloths manually. Request you to kindly help us in replacing this product with a new or better product, if they have any or return our money back. Regards Mohit Chaudhary Mob: [protected] House No 1485, Sector - 9, faridabad, Haryana -121006

Dear LG Customer Service.


On 20th May-2015 my refrigerated over cooling problem. I search the LG customer care number from Google. I Find the below LG customer care No.[protected] which I called on the same day I given the complaint they not given any complaint Number to me. On 21st from LG service centre someone called up Mr.Vinod he visit my residence he said timer issue & one more device under problem & he said that to be replaced.

He said that for replacement of device Rs.1850/- plus service charges of Rs.400/- i was in the office i said to mother to pay the charges & collected the receipt.

I ask through over phone any warranty of device he said 6month & he mention in the receipt also of the spare what replaced.

After i came to home i was seen the receipt it not mention any logo of LG in the receipt copy. I called up to Mr.Vinod (contact No.[protected]) in the receipt it mention IFB i called up to LG customer care but you from IFB he said me i am also LG service centre.

After that same problem i faced in between 17th of july he visited to my home more than 4times on the same issue.

From 15th onwards my refrigerated not working again i called to Mr.Vinod he visited my home on 16th he said compress issue kindly provide the bill copy within 5 years warrant from LG they will replace the compress.

I said to him once i reached home i will get back on the same. On 17th i called up to Mr.Vinod he text message to me call to Lg customer care to me...

Once again i given the complaint on 17th to customer care from LG service centre person someone visited yesterday I forget the same. I shown the bill copy what given by Mr.Vinod. He said they not from LG service centre. Then how in our website your customer centre number can be reflected.

He service person what he observe on the problem total wrong but he change the timer & thermostat & charge for device of Rs.1850 plus charge of Rs.400/- total he collected from me Rs.2250/-.

Yesterday LG engineer visited he said to device billed double the charges total charges should less than Rs.900/- ( due to your website i get the contact number i was loser of 1250/- plus he not skilled engineer he spoiled my refrigerated)

I need someone from your organization to check the issue as customer I was cheated by LG produce once again...

I required full refund amount what i paid the service center & he have to take responsibility on the my refrigerated issue now...

LG customer care provide complaint no RNA[protected] is given by Vijay Mishra. Mr. Mishra come on my home and mishra say your TV picture tube in bad condition. my TV in Three Problem (i) Picture problem (ii) On/Off switch problem (iii) TV in dish wire connect there problem. Mishra ne koi bhi problem sole nahi ke or my wife se 285/- visit charge le gaya. Mr Mishra ne TV ko Tuch tak nahi kiya. Vizit charge tab late hai jab koi bhi Maintenance nahi hota ho. my wife ne switch and loose wire ke liya bola then mishra say tube change ke sath hi hoga. I am not satisfied and appeal in consumer court. Mob. [protected]

Purchased 1 ton Split A/c on 16.3.2015 from local authorized service center. From more that a month i have facing water leakage problem from indoor front side cabinet. Several time problem have been attended by your service person but still it is un resolved. Please find attached snap of the same as a pictorial evidence. Moreover complaint has also treat as closed/completed without attending the complaint. For reference i have docked a complaint vied complaint No RNA[protected] dated 17.7.2015, no one turn up in my house to attended the problem but status shown"completed". Please find attached herewith the screen shot of the same. Now please help me to resolve the issue permanently. Looking forward your early action on the issue otherwise i shall bound to take appropriate legal help. regards, Prashanta Ghosh [protected]

I have purchased One microwave oven with my wifes name Manorama Mishra and get AMC of it. Prevoiusly Iwasat Delhi but now shifted to Ghaziabd due to school of my children. Panel board of this oven is faulty, This oven is repaired two times at LG service center Patparganj . After repairing it has not been worked after 2-3 days. Again complainting finally told to me that this model is outdated and Panel can't repaired. Last one and half years this oven remain as empty box at my home and I have wasted a lot my of time on this. Now warranty of this oven remain only for two months. If this model is outdated, Its not My fault, I want My oven perfectly repaired or LG should replace this oven by new one at free of cost. AMC copy of oven attached for your reference. Please reply urgently with the solution. Regards, Neeraj mishra. [protected]

hello, i am anubhav from varanasi, u.p.. i had brought LG FRONT LOAD WASHING MACHINE in 2011, for 23, 000 rs. last year in 2014 my machine control pannel buttons stopped working, i lodged a complaint to lg service centre, the guy came and he told you have to replace the PCB, there is no repairment. he told the price 2300+400 service charge total 2700 rs. i have no option thats why i go for it. than after 10 months from PCB replacement, in 2015, my machine again stopped working, i again lodge a complaint, the guy came and told that you have to replace the PCB, there is only 3 months warranty period for PCB. i am totally shocked that whats going on. u replace the PCB and it works for only 10 months!!! all the electronic compnent are repairable now then whynot yours PCB??? i thought that lg is making quality product but they don't. LG is using substandered and very cheap quality PCBs in there washing machine. they are fooling and cheating the customers and making money. they just sold the product and there is no any accountbility and credibility. I NEVER BUY AND RECOMEND LG PRODUCTS GUYS BE AWARE.

Dear Sir, We have many-2 complaint to LG customer care on behalf of AC repairing in IFFCO TOKIO office in renukoot. But not be any replay to our compliment loge in costumer care & Renukoot LG service centre has been collect payment cheque on behalf of AC repairing cost. Kindly I requested please resolve this problem are urgent basis... Regar's Manoj Gupta IFFCO TOKIO Insurance CO. LTD. Shree Hanuman Singh Market, Ground Floor, Main Road, Renukoot, Sonebhadra 231217 M-[protected], [protected]

I have raised RNA[protected] for my Washing machine. Technician visited my place and took the machine to their service center for repair.Since then I have called hundred times to all the listed numbers of the service center but no response. LG product is good. But the service personal / centers level is too poor.If post delivery services are too bad, consumer should preferred to look for different product even though LG is good. I called customer care thrice but they don't have any clue what to be done. They also have limited resource not any next level to forward the complaint. Can any LG compliance team contact the service center and get the issue rectified?

Dear Sir/Madam with reference to the subject, my TV is not working properly since i have bought (12/08/2014) from M/s Jandyal hardware & electrical store, Bus stand Nagrota gujroo Jammu. every time service/application engineer visit and does some minor modification with audio jack and said the problem is solved and not happened in next time, but after repeated problem of audio/video. the problem remains as it is and now representative of the firm/company is said that our product is only have 3 months warranty, now it has been expired and we needs to pay charges for his visits as well as parts also. where it is already mentioned in catalog that the warranty is of one year of product. i am fade up with every time registering my complaint (No.RNA[protected], RNA[protected], RNA[protected], RNA[protected] to toll free no. but my problem does not solve till date. i am requesting you to kindly intervene in the problem otherwise i shell be free to contact consumer forum for the solution. With Best regards Vikas Dogra Jammu

Never Buy L.G Products Never Buy L.G Products I had bought an L.G AC on 29th april 2014 and since may 2015 it has started creating problem. It has lasted for practically for 1 season. Even after launching complain and paying required amount my complain is yet not resolved. Twice i have raised complain RNA[protected] & RNA[protected] but without informing me or resolving the complain is not taken care. The company and its employees take pride in saying that our products last as long as the warranty lasts that is one year and after that it is not our problem. This is what was told to me today by L.G's Service center of Mira Road Ms. Divvya Instead of being apologetic she was arrogant and rude.. It seems L.G hold a special training for its staff. L.G should tell its customers at the time of buying that our products only last as long as they are in warranty and after that you should be prepaid for trouble. I demand that my AC be replaced because i did not spend money for 1 season or else i will be forced to go to the consumer court. I also promise never to buy L.G products and to tell all the people ho i know never to buy products of company whose employees take pride in being a company whose products last only till the warranty.

Dear Sir/Madam, I purchased the LG refrigerator of model no. GL-368YEQ/2012 in November 2012 from Matrix Electronics, Kamothe, Navi Mumbai. On 15th May 2015, the freezer was loaded with ice and lower fridge stopped cooling. I complained to the dealer and he sent me a technician. The technician pour hot water on the freezer and the the refrigerator was shut for two days. When switched on, it started cooling but the cooling of lower fridge was only 30%. After one week that also stopped, The technician was very rude when called and told me it happens in rainy season. On 11th July, 2015, I called customer care and another technician named Ranveer came. He told me a sensor in the freezer part has to be changed amounting to Rs.650. I paid and he changed the sensor.He said now cooling will start within 2-3 hrs and went away...nothing happened.I am calling daily at the customer care and get the reply that my query will be attended within 24 hrs...but no body comes. I read a same complaint here... surprised that same model bought in same month... stopped cooling in same month and year. Is it coincidence or problem in the model ? Please help me in this matter. Puneet Rastogi [protected] [protected] complaint no. RNA[protected]

Dear Sir/Madam, We purchased a double door LG refrigerator(Model No:GL-368YVQ4/2012) in November 2012 for Rs 24, 250/- from Kohinoor Kandivali (West), Mumbai, Maharashtra. In May 2015, the bottom door stopped cooling. A complaint was lodged with LG to resolve the issue. The technician tried to resolve the issue by putting in hot and cold water in the freezer to plug out any blockage and he also opened the back of the fridge to check for any problem. He then informed us to restart the machine in 24 hours and if the issue still persists then a certain part would need to be replaced. The refrigerator started working after 24 hours, however after 7 days it again stopped cooling. When we called the technician again to get the issue resolved, we were informed that this particular model (GL-368YVQ4/2012) has been discontinued and hence it cannot be repaired. They have offered to pay 50% of the purchase amount, provided we purchase a new LG refrigerator. I am not in a position to purchase a new fridge due to the amount. I am willing to get it repaired, but LG cannot get it done. It is unfair on their part to ask me to purchase a new product. We have had similar experience with LG washing machine and LG microwave oven, hence I do not wish to purchase any LG product in the future. So I would like the company to refund the entire amount of Rs. 24, 250/- as it is not my fault that the fridge cannot be repaired and the model is discontinued. Thank you.

Hello, I had reported a issue with my LG Refrigerator as it suddenly stopped working. Model code : GL-408YTQG4-Dual door refrigerator. Date of purchase: Jan-2009 Date of issue: 12th July'2015 Warranty was available till 2014. As per the complaint, a service PIC visited for investigating the issue for which additional charge of 250/- was made. After the investigation, he found that PCB had a spark and had to be replaced. When the spares was contacted, spares team of LG informed that, the model has been discontinued and there is NO spares available for this refrigerator. Concern 1: How come within 6th year of purchase you can stop the spares? As per the Service Parts law of India constitution, spares must be made available for 10 years from the last manufactured date of the model. How can you say the spares is stopped within 6 years (1 year after warranty expiration) of manufacturing? Is this the credibility of LG towards your products? Concern 2: When asked, what should I do with the defunct refrigerator as you can't fix the issue? I was told by your service supervisor to go for exchange with the dealer for a brand new model.! This is pure harassment to the loyal customer and negative marketing and forceful selling which again goes against Consumer law of India constitution. Request LG to be more customer friendly and address the issue on top priority. -Vineeth Mottana

This is in regards to my Microwave model no : MS 2049UW for which Complaint was lodged on 1st Of July 15. My Microwave which is in AMC had some technical fault ( PCB not working) due to which LG service engineer has taken the PCB for repair on 8th July 2016. Engineer name Vinod Khuswaha ( [protected]), Job card no : RNA[protected]. Since then I have been regularly following up for the status of my Microwave. I have called up the service centre, spoke to Pooja Mathur ( CCO) and Head of Microwave Oven Product Group Mr Manish Gupra. Even after repeated follow ups with the Head of the department I did not get a fruitful reply of the status of my product. I am a senior citizen and such stress and tensions are causing serious mental trauma. I would like to ask LG, who would be responsible for the mental harassment that I and My family is going through, Moreover even after talking to the top shots it seems there is no way out to get a resolution to my problem. I would like to question LG that in case they are not able to cater the customer requests and complaints what is their need in their specific departments. I need the resolution to be given in next 24 Hours. Regards Amit Kumar Bhattacharjee [protected]/[protected]